Operation and Production Executive (Junior to Mid-level)
23 hours ago
London
About EPC Experimental Perfume Club is a London-based fragrance house redefining how people experience perfume through customisation, creativity and modern luxury. We operate across retail, e-commerce and wholesale, with a strong focus on customer experience and product quality. We are looking for a highly organised, hands-on Operations and Office Coordinator to support the day-to-day running of the business. The Role This is a hands-on, fast-paced role at the heart of the business, combining operations, fulfilment and in-house production. You will be responsible for ensuring that orders are fulfilled accurately, stock is well managed, and production runs smoothly on a daily basis. Key Responsibilities Operations & Fulfilment • Prepare and dispatch e-commerce and wholesale orders, • Ensure accurate and timely fulfilment, • Manage shipping processes, • Handle delivery issues, claims and customer queries In-house Production (Hands-on) • Manage and carry out in-house production (bottling, labelling, preparation), • Support academy production and workshop preparation, • Ensure production quality and consistency, • Maintain a clean, organised and efficient production space Stock & Logistics • Manage UK stock levels and organisation, • Coordinate stock movements between boutique and 3PLs, • Support communication with logistics partners, • Maintain accurate stock records Office & Admin • General admin support and executive assistant, • Organise internal processes and documentation, • Support team coordination and follow-ups, • Ensure smooth day-to-day running of the business Retail Support (Ad hoc) • Provide occasional support to the boutique team when needed, • Assist during busy periods or peak times Profile We are looking for someone who is: • Junior to mid-level, • Highly organised and detail-oriented, • Comfortable working in a fast-paced environment, • Hands-on and proactive, • Reliable and consistent, • A natural problem-solver, • Strong attention to detail with a “luxury eye”, • Keen interest in perfumery, beauty or creative industry Mindset • Entrepreneurial “doer” mindset, • Enjoys being involved in many aspects of a business, • Takes initiative and gets things done, • Takes pride in quality, presentation and precision Experience • Experience in operations, retail, admin, office manager, • Experience in a fast-paced environment (start-up, retail, hospitality, etc.), • Experience in e-commerce or production is a plus, • Must be eligible to work in the UK Additionnal information: • This is not a remote role, • This is a hands-on, in-person position, • This is not a strategic or managerial role, • This is a hands-on operational role, involving both coordination and practical tasks such as production, packing and fulfilment, • Candidates should be comfortable working in a dynamic, fast-paced and physically active environment Practical Details • Based in central London (boutique Covent Garden), • 4 to 5 days per week (part-time option possible), • Salary: £28,000 – £35,000 (pro rata if part-time), • Sunday - Thursday shift preferred, possibility for Monday - Friday. Why join EPC • Be part of a growing, creative and entrepreneurial business, • Work closely with the founder and gain exposure to all aspects of operations, • Opportunity to grow within the company over time