Service Delivery Manager
7 days ago
Wembley
Ready to find the right role for you?\n\nService Delivery Manager - Collections\n \nGrade: 5.1\n \nHours: 40 hours per week. Monday - Friday, 8:00am - 5:00pm.\n \nLocation: Marsh Road Depot 4/7 Marsh Road HA0 1ES\n\nWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. \n\nWe know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.\n\nWhat we can offer you;\n\n25 days of annual leave \n \nAccess to our company pension scheme\n \nDiscounts on everything from groceries to well-known retailers\n \nAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to\n \nOne paid days leave every year to volunteer and support your community \n \nOngoing training and development opportunities, allowing you to reach your full potential\n\nWhat you'll be doing;\n\nOrganise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.\n \nEnsuring training and competency checks are in place for all roles.\n \nMonitor operational performance, follow up on complaints, problem-solve for operational challenges.\n \nDelivery of a first-time collection culture and all contractual performance KPI's.\n \nLead our people & assets to deliver/exceed service expectations.\n \nDeveloping an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.\n \nEnsure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.\n \nInvestigate safety incidents, underperformance and disciplinary incidents.\n\nWhat we're looking for;\n \nEssential:\n\nExperienced working as part of a team; with good communication and leadership skills is necessary.\n \nValid Full UK driver's licence.\n \nIT Skills, Experience in a similar environment would be essential.\n \nUnderstanding of Health & Safety at work, with experience of health and safety protocols.\n \nKnowledge of environmental regulations and compliance requirements.\n \nStrong understanding of waste handling, disposal, and recycling processes.\n \nExcellent project management and organizational skills.\n \nStrong attention to detail and record-keeping abilities.\n Desirable:\n\nHGV Driving Licence.\n \nIOSH training.\n \nExperience in waste management operations.\n\nWhat's next?\n\nApply today, so we can make a difference for generations to come.\n\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. \n\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. \n\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.\n\nIf you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.\n\nJob Posting End Date:\n\nWhat's next?\n\nApply today, so we can make a difference for generations to come.\n\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. \n\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. \n\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive