Business Development Manager
21 hours ago
Manchester
PURPOSE OF THE ROLEAs Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance. This role covers the North of England and Scotland and involves extensive travel. Ideal candidate will be located within the North of England. KEY OUTCOMESProfitable, high‑performing Franchisees aligned to the business modelStrong, trusted relationships between Franchisees and Head OfficeEarly identification and turnaround of underperforming businessesConsistent use of data, KPIs, and insight to drive decision‑making KEY RESPONSIBILITIESFranchise Performance & GrowthAnalyse Franchisee businesses with a strong focus on profit, margin, and efficiencyPartner with Franchisees to develop and deliver robust business plansMonitor KPIs, sales pipelines, and operational performance to drive growthProactively manage underperformance with early intervention and turnaround planningSet, review, and support sales, growth, and customer service standards Financial & Commercial InsightBuild and review financial models, P&Ls, and performance dashboardsIdentify opportunities to improve profitability and operational efficiencyProvide meaningful insight and analysis to support Franchisee decision‑makingPrepare reports for Senior Management highlighting trends, risks, and opportunities Franchise Development & OnboardingSupport new Franchisees through training, launch, and early developmentOversee setup activities including vehicles, uniforms, stationery, and systemsSupport transitions of cluster areas into successful Franchisee operationsAccompany Franchisees on customer appointments where appropriate Leadership & CoachingCoach, mentor, and motivate Franchise Business Owners to maximise performanceProvide best practice guidance to Franchisees and the if appropriate the wider BDM teamCollaborate closely with colleagues across Marketing, Finance, and OperationsSupport and contribute to continuous improvement initiatives across the network Systems, Standards & GovernanceEnsure Franchisees operate in line with company standards and brand expectationsDeliver training on in‑house systems to improve productivity and efficiencyMaintain accurate, timely performance data and reportingPositively promote company policies and ways of working Strategic Projects & Brand PartnershipPartner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network.Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team.Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations.Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network.Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model. Best Practice & Continuous ImprovementChampion a continuous improvement mindset across the franchise network and as appropriate the Business Development team.Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes.Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities.Lead by example in adopting and promoting data‑led decision making and performance insight.Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements. EXPERIENCE/SKILLS/KNOWLEDGEEssentialFranchising background and experienceProven experience in Business Development, Sales, or Commercial LeadershipStrong background in business planning, data analysis, and performance managementDemonstrable P&L and commercial acumenExperience working cross‑functionally (Marketing, Finance, Operations)Confident using CRM systems, Excel, Teams, and PowerPointRight to work in the UK with full UK driving licence DesirableExperience within the related service industry SKILLS / COMPETENCIES:Strategic thinker with strong commercial judgementHighly analytical with the ability to turn data into actionExcellent relationship builder and influencerConfident negotiator with the ability to close and drive outcomesStrong problem‑solver who acts quickly and decisivelyAble to manage multiple priorities in a fast‑paced environment ATTRIBUTESCollaborative, supportive and driven style with the ability to have challenging conversationsPassionate about coaching, mentoring, and developing others and their businessesSelf‑motivated and comfortable working with autonomySolutions‑focused, resilient, and adaptableCommitted to helping Franchisees succeed while protecting the brand ABOUT USNeighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year. Our Brands: Pimlico PlumbersDrain DoctorBright & BeautifulCountrywide Grounds MaintenanceDream DoorsGreensleeves Lawn Care Brand Info:Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire.