Luxury Jewellery Supervisor (Flagship)
hace 2 días
City of London
Join this brand in their townhouse as a Supervisor, playing a pivotal role in ensuring operational excellence and enhancing customer experiences within the realm of high and fine jewellery. In this dynamic position, you will lead a dedicated team, fostering collaboration and innovation in a luxurious setting. By overseeing daily operations, you'll ensure that our prestigious pieces continue to captivate and delight clients.This role offers a distinct opportunity to develop leadership skills and advance your career in a creative and supportive setting, all while contributing to a brand known for its remarkable artistry. If you're passionate about luxury jewelry and thrive in a fast-paced environment, this is the perfect opportunity for you. Responsibilities • You shall oversee daily operations at the townhouse to ensure efficiency and high-quality service delivery, maintaining the standards that define the brands in the world of high jewellery., • We expect you to lead and mentor team members by providing guidance and support in their professional development, particularly in understanding the intricacies of luxury jewellery., • You will coordinate with different departments, including design and sales, to streamline processes and improve communication, ensuring seamless operations across our organization., • You shall manage scheduling and resource allocation effectively to meet business demands while considering employee well-being amidst a busy luxury retail environment., • We expect you to monitor performance metrics and implement strategies for continuous improvement aligned with company goals, particularly focusing on the high jewellery segment., • You will handle customer inquiries specific to high and fine jewellery and resolve issues promptly, enhancing customer satisfaction and loyalty to Jessica McCormack., • You shall ensure compliance with all organizational policies and procedures, as well as relevant legal regulations pertaining to the jewellery industry., • You will effectively manage and mentor team members to enhance their skills and productivity, fostering a collaborative environment within the high and fine jewellery sector., • We expect you to oversee daily operations at the townhouse, ensuring smooth workflow and adherence to quality standards reflective of our brand values., • Your role involves implementing and maintaining efficient systems and processes specific to high-end jewellery operations to improve overall efficiency., • We require you to handle complex client interactions, particularly those involving UHNWI, providing exceptional service and resolving issues promptly., • You should coordinate with different departments, such as design and sales, to ensure seamless communication and project execution within the context of luxury offerings., • It is essential for you to conduct regular performance reviews, offering constructive feedback and identifying areas for growth in expertise related to fine jewellery., • We trust you to lead by example, demonstrating commitment to excellence and inspiring the team to achieve common goals synonymous with luxury and prestige., • You must stay informed about industry trends, especially those impacting high jewellery, and integrate relevant insights to keep our offerings innovative and competitive., • We need someone with 2-3 managerial experience, this is a cmplex ambitious flagship store with an expected high turnover, therefore less of a learn on the job, managerial development role, • They will not hold development conversations, manage scheduling, or do 121s, • Their day to day will include shopfloor supervision, supporting difficult client situations, retail excellence standards, visual merchandising standards, leading inventory cycle counts, ensuring excellent client experience, • Working on developing on own client through supporting selling on the floor, • Looking for a team motivator, to support on morning team huddles and end of day check ins, • Must be able to work occasional Sundays