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Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

Looking for a fit person who can handle receiving deliveries and consolidating goods for shipment. For further details about the JD, see below: 1. Goods Handling:, 2. Receive and inspect goods at the designated location as per Cargoplug’s instructions., 3. Process and package goods for safe transportation, following company guidelines and industry standards., 4. Ensure timely and accurate delivery of packaged goods to Cargoplug personnel., 5. Freight Management:, 6. Supervise office operations related to freight management., 7. Oversee and coordinate all shipments from the U.K. to Nigeria., 8. Ensure all freight activities align with company policies and regulatory requirements., 9. Administrative Operations:, 10. Maintain accurate records of all shipments., 11. Use Cargoplug’s online portal to communicate effectively with clients regarding services., 12. Ensure proper documentation and compliance with both EU and Nigeria customs regulations., 13. Customer Service:, 14. Liaise with walk-in clients and respond to calls and WhatsApp messages regarding service inquiries and parcel drop-offs., 15. Provide exceptional customer support and ensure client satisfaction., 16. Marketing Support:, 17. Assist in marketing operations by capturing and sending photos and videos of hub activities to Cargoplug for social media and promotional use., 18. In-Store Shopping Assistance:, 19. Perform in-store shopping on behalf of Cargoplug clients as needed., 20. Ensure proper handling and documentation of client purchases., 21. Other Responsibilities:, 22. Perform all other duties related to logistics and freight operations as assigned., 23. Ensure a high level of operational efficiency and compliance with safety standards.

Les Cent Ciels, 'the hundred skies', offers versatile clothing in high quality yarns; with Cashmere at the core of the collection. Les Cent Ciels epitomises relaxed luxury and we are looking for dedicated Sales Manager to join the team to represent the brand at our flagship boutique in Central London. The role will involve: • Recruiting, training, supervising and appraising staff, • Managing budgets, • Maintaining statistical and financial records, • Dealing with customer queries and complaints, • Overseeing pricing and stock control, • Maximising profitability and setting/meeting sales targets, including motivating staff to do so, • Ensuring compliance with health and safety legislation, • Preparing promotional materials and displays liaising with head office. Committed candidates who are interested in working on a personal, direct basis with customers, and want to be part of a small team within a growing brand should apply.

About the Company J & S Business Consultant Limited is a UK-based consulting company specialising in helping overseas businesses establish operations in the UK. We provide comprehensive business setup support, including company incorporation, financial compliance, tax registration, and coordination with local accountants, auditors, and legal advisors. Job Duties: • Processing invoices, receipts, payments, and expense claims for both the company and its clients., • Maintaining accurate records of daily financial transactions including sales, purchases, income, and expenditures., • Reconciling bank statements, credit card accounts, and supplier ledgers., • Assisting in the preparation of monthly and annual financial reports, management accounts, and VAT submissions., • Liaising with external accountants and tax advisors to support clients’ compliance and reporting obligations., • Preparing basic financial summaries for clients’ UK business operations., • Ensuring all accounting records are properly maintained in accordance with UK accounting standards and company policies., • Providing administrative and coordination support for overseas clients in relation to financial documentation, company formation, and professional service appointments (e.g. accountants, auditors, and solicitors). Who We Are Looking For: • Bachelor’s degree (or equivalent qualification) in Accounting, Finance, Business Administration, or a related field., • Professional accounting training (e.g. AAT, ACCA, or equivalent) is an advantage., • Prior experience in bookkeeping, accounting, or finance administration is preferred., • Good understanding of basic accounting principles and bookkeeping software (e.g. Xero, QuickBooks, Sage)., • Strong attention to detail and numerical accuracy., • Proficiency in Microsoft Excel and general office applications., • Good organisational skills and the ability to manage multiple tasks under tight deadlines., • Effective communication skills in English; Mandarin or another language is a plus, as many clients are overseas-based., • Proactive, responsible, and able to work independently and as part of a small, dynamic team.

Key Responsibilities • Assist with the preparation, review, and management of legal documents, contracts, and agreements., • Assist and maintenance building compliance documents and renewals, • Maintain compliance registers and ensure timely submission of statutory and regulatory filings., • Conduct research on relevant legislation, regulations, and industry guidelines., • Support in the monitoring and implementation of compliance frameworks, policies, and procedures., • Assist in internal audits and compliance checks., • Maintain accurate and up-to-date records of licences, certifications, and company policies., • Liaise with external regulators, advisors, and legal counsel when required., • Help in investigating and reporting compliance breaches or incidents., • Support training initiatives on compliance, data protection, anti-money laundering (AML), and related areas., • Provide general administrative support to the legal and compliance team, including filing, diary management, and meeting coordination. Skills & Qualifications • Degree (or working towards) in Law, Business, Building Compliance, or related field preferred., • Previous experience in a legal, compliance, or regulatory environment desirable., • Strong knowledge of corporate governance, data protection, and regulatory frameworks is an advantage., • Excellent organisational and administrative skills with attention to detail., • Strong research and analytical ability., • Effective communication skills (written and verbal)., • Proficiency in Microsoft Office Suite and document management systems., • Ability to handle confidential information with integrity and discretion. Personal Attributes • Proactive, detail-oriented, and able to work independently., • Strong problem-solving and critical-thinking skills., • Ability to prioritise multiple tasks and meet deadlines., • Team player with a collaborative attitude. Salary & Benefits • Competitive salary

We are a small 60 Bedroom 4 star boutique hotel known for warm hospitality, exceptional service and unique design. Our guests value personalised experiences, comfort and attention to detail. We are looking for a hands on and dynamic Hotel Manager to lead our dedicated team through example and uphold our reputation for excellence. Position Overview As Hotel Manager you will oversee all day to day operations, ensuring a seamless guest experience, efficient team management and strong financial performance. You'll be hand on, leading by example and fostering a culture of hospitality, teamwork and continuous improvement. Key responsibilities • Over see all hotel departments including front office, housekeeping, F&B, maintenance and guest services., • Maintain the highest standards for guest satisfaction, cleanliness and service quality., • Manage budgets, forecasts and financial performance to achieve revenue and profit targets., • Recruit, train and motivate staff to deliver consistent and exceptional service, • Monitor occupancy rates, pricing strategies and market trends to maximise revenue in collaboration with sales/ marketing., • Ensure compliance with Health, Safety and licensing regulations., • Handle guest feedback and resolve issues promptly and professionally., • Maintain supplier and contractor relationships, overseeing purchasing and inventory control., • Report regularly to ownership on performance Requirements • Minimum 3-5 years of hotel management or senior supervisory experience , ideally in a 4 star or boutique environment, • Strong leadership and interpersonal skills with a hands on management style., • Excellent organisational, communication and problem solving abilities, • Sound knowledge of hotel systems (PMS, booking platforms), • A passion for guest service and attention to detail, • Flexibility to work evenings, weekends and holidays as required Preferred qualifications • Diploma or Degree in Hospitality Management or related field, • Experience with boutique or Independent hotel operations., • Knowledge of local tourism and events market Competitive salary £55 - 60K depending on experience