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There are responsibilities of leading and owning champion roles, such as (but not exhaustive of) being the point of contact for overall performance in the contact centre or diversity and inclusion. About the roleOur Customer Savings Contact Centre are looking for an Customer Service Manager to join

Join Our Team as a Customer Service Advisor in a growing contact centre!. Contact Centre in Kirkby, Liverpool!. As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls.

The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the company’s colleagues and managers. First Contact Resolution of Tickets received by Contact Centre – 85%. Job Title: HR Consultant (contact centre).

The Contact Centre Team Manager plays a vital role in delivering Kinly’s mission by leading a high‑performing sales team.

Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your immediate family .Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off .Family Leave: Equalized

Longreach Recruitment are hiring a Contact Centre Resource Planning &Forecasting Analyst This is an initial 12 Month Fixed Term Contract position where youll be joining a well-established and high performing Contact Cent

Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives. Experience designing solutions for Contact Centres and digital channels. Ability to design Contact Centre/CX solutions aligned

Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment. Experience working within a Contact Centre environment. Looking for a leadership role where you can make a real impact in a high performing, fast paced operational environment? Thi

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.

We are now have two vacancies on a temporary basis to join our small friendly contact centre team. As one of our Contact Centre Advisers you're main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

First Contact Resolution of Tickets received by Contact Centre – 85%. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the company’s colleagues and managers. This employee focused role sits in the Contact Centre wit

Consistently meet and exceed call‑handling KPIs, contributing to the overall performance and success of the Service Centre. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding custo

Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service experience; contact centre preferred but not required. As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you’ll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre

Business Manager - Automotive Contact Centre. Veritas Careers are recruiting for an established and highly successful automotive retailer that requires a Business Manager to join their busy contact centre.

Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre and planning teams. Contact Centre and planning operation within a dynamic Ho

We’re looking for an experienced Contact Centre Manager who has a passion for delivering exceptional customer service to join our growing customer support team. Previous experience of managing a Contact Centre front line team, preferably in Financial Services/Retail Banking or other customer facin

Team Leader for Inbound & Outbound Pet Protection Experts based in the York area.The role focuses on leading a motivated team to achieve performance targets while providing coaching and support.Ideal candidates will be driven to succeed with a personable and engaging style.This is a full-time salari

A global investment banking firm is seeking an experienced Contact Centre Manager to lead their customer support team in the West Midlands.

A recruitment agency in the UK is seeking Contact Officers in Dorset.

Customer Contact Centre Manager. Experience managing switchboard, contact centre, or front-of-house teams.

Merlin Entertainments is hiring a Contact Centre Advisor in Greater London.

The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre team on a part‑time basis. The Contact Centre is staffed between 6:45am through to 8:15pm Monday to Friday and 7:45am through to 6:15pm Saturday

AI, automation, and contact centre technology.

Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service experience; contact centre preferred but not required. As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via

Conduct regular quality assessments on inbound calls using agreed scorecards, ensuring objective, evidence-based scoring and accurate documentation in EvaluAgent.Provide timely, constructive face‑to‑face feedback, clearly explaining strengths, development areas, and quality standards.Deliver 1:1

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact.You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstan

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc

Staffline is looking for a Customer Contact Centre Manager to lead the centralized contact function for a prestigious automotive brand across Park Lane and Park Royal.

The role requires substantial experience in business consulting, large-scale BPO transformation, and designing solutions specifically for Contact Centres. Responsibilities include creating business cases, collaborating across practices, and engaging with the latest Contact Centre technologies.

A leading police service in the UK is seeking a Contact Centre Senior Manager to provide strategic leadership within their Contact Directorate.

Establish and Lead a Digital Service Centre of Excellence – Build and mature a Digital Service / Service Innovation Centre of Excellence, setting standards, governance, best practice, and ways of working for digital service design and optimisation. Significant experience in contact centre operatio

OPD contact centre to serve patient calls coming in and also to cover reception duties where required as per service needs. The contact centre is demand led and advisors must be prepared to join the bidding process for shifts designed and produced by the workforce management System, or dependant on

Leading a team of Inbound & Outbound Pet Protection Experts to manage inbound calls with an emphasis on converting our basic membership customers into paid memberships and manage subscription pay fails.Lead and motivate your team to achieve individual and team targets, KPIs and SLAs.Provide team sup

AI, automation, and contact centre technology. Proven experience in Customer Success or Contact Centre leadership roles.

Contact centre, retention, winback, or outbound sales experience. Sales Support Advisor - Remote Contact Centre. This is a sales-focused, customer reengagement role combining inbound enquiries with proactive outbound contact to existing customers.

A prominent housing association in London is seeking a Head of Contact Centre to provide strategic oversight and inspire a high-performing team.

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. Access to our Fittle‑perks reward platform, offering major retailer discounts and an online Wellbeing Centre. As part of the J

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. Deep understanding of modern contact centre operations.

A wellness company in Greater London is seeking a Customer Service Representative with contact centre experience.

Royal Free London NHS Foundation Trust is hiring for the outpatient team.The position requires providing high-quality reception and clerical services, handling patient inquiries, and working on computer systems for patient bookings.Candidates should be flexible regarding working hours, possess good

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. In this role, you will be the first point of contact for our valued clients, provid

A global appliance company is seeking a dedicated customer service representative to manage inbound/outbound sales inquiries.The ideal candidate will have experience in sales or customer service and possess excellent communication skills.A hybrid working scheme is available following successful prob

The role involves supporting a cloud-based contact centre migration and enhancing capabilities to improve customer and agent experiences. A leading financial technology firm in the UK is seeking an experienced Cloud Telephony & Contact Centre Engineer for a 12-month FTC contract.

A leading low-cost airline in Greater London is seeking a Finance Manager for its Disruption and Customer Contact Centre.

This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect.