Customer care manager jobs in CheltenhamCreate job alerts

Head of Customer Care - The role is responsible for providing leadership to the Customer Care team comprised of Customer Care Office Managers, Field Operations Managers Co-ordinators, Administrators and Maintenance. Reporting into the Manager Director, as Head of Customer Care you will be responsibl

Salary: £21,428.57 per annum, plus excellent benefits Hours: Monday to Friday, 08:00 am to 14:00 pm, (30 hours per week) Location: Moorend Park Road, Cheltenham, Gloucestershire, GL53 0LA About the role Churchill Estates Management are recruiting for an exceptional Development Manager for our retirement development in Cheltenham. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook. How you'll be rewarded Annual holiday entitlement of 24 days + Bank Holidays (Pro rata) A day off on your Birthday Life Assurance Eye Care reimbursement Colleague Introduction reward scheme Professional development and qualifications Thorough induction and ongoing training Immensely rewarding work About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. TPBN1_UKTJ

We're on the hunt for an inspiring and driven ASSISTANT MANAGER to support in leading our CHELTENHAM store, could that be YOU? You might know us as the inventors of the Rampant Rabbit, or even the destination for must-have lingerie, and you're right, but we're SO much more than that… We're a unique brand that strives to EMPOWER , lives to PUSH BOUNDARIES , gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE ! Our talented people are at the heart of our retail business, and they're the ones who make our brand the incredible success that it is. How you'll add real value: Commercial mindset – deliver a mind-blowing sales performance by driving store KPIs, use all the data available to keep the team informed and engaged in what needs to be achieved and how they can contribute Obsession for amazing service – create a ‘customer focused' ethos among the team, ensure everyone is working collaboratively to deliver an experience in store that the customers can't wait to tell their friends and family about Empowering leader – motivate and lead the retail store team, support and develop your colleagues and be confident and professional when providing constructive feedback on how they can excel in their roles Creative flair – WOW your customers with the beautiful VM in store, make our gorgeous collections the stars of the show Exceptional organisation – have a clear vision of how to deliver on the store objectives, delegate effectively, and uphold all processes and procedures for a structured and safe place to work What's in it for you? A Salary of £27,000 per annum A great induction, setting you up for success in your new retail role 50% staff discount Incentives and initiatives Pension scheme Life insurance Optional private medical care Wellness programme Internal progression journey …just to name a few (not to mention, the opportunity to work for a fantastic brand – huge perk!) If you're currently an Assistant Manager in Retail or Hospitality and love our brand and what we stand for, apply with your CV to find out more! Due to high volumes, we're unable to get in touch with every candidate to acknowledge your application, however we're grateful that you've taken the time to apply. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. At Ann Summers we are proud to continue embracing inclusion, diversity and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills and views. Ann Summers complies with all GDPR policies, by responding to this advert your details will be kept in our database for a total of 6 months, if you would like these to be removed please just reach out and let us know. #RMT TPBN1_UKTJ

At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so theyre always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, weve got it covered. Were owned by dnata Travel, part of the Emirates Group. We are now recruiting for experienced Travel Consultants to join our team of experts at our store in Cheltenham. To be considered, you need to have experience of selling long haul destinations and tailor-made holidays. You need to have exceptional customer service skills, be driven by your passion for travel and motivated to meet and exceed your targets. GDS experience would also be an advantage. If you have experience of working in a target driven environment as well as experience of travelling long haul, we'd be happy to hear from you too. We have a lucrative uncapped commission scheme with average commission of £24K on top of your base salary, however our top performers average £55K in commission! Depending on experience in your 1st Year you can expect a minimum OTE of £35K rising to £39K in Year 2. Thanks to Travelbags regular marketing activity, youll always have plenty of customer enquiries to follow up. And youll build fantastic relationships with your customers, whether face to face or over the phone, so they come back to you time and time again. Our impressive number of repeat customers is something were incredibly proud of. When you join Travelbag, youll have an initial 4-week interactive training period with our inhouse training team. Youll then join our academy with dedicated support alongside support and coaching from your manager. You will have lots of opportunities to enhance your product and destination knowledge including weekly product training from our destination team and supplier hosted events where you can meet others in the industry as well as learn about a product or destination and there are usually prizes up for grabs! Our Travel Consultants work 37.5 hours per week 5 days over 7, 9am to 6:00pm. In peak periods we can be open 9am to 9pm to meet our customer demands. We have some fantastic benefits, making us a great place to work: Uncapped commission scheme. Fam Trips and Incentives - you will visit a key Travelbag location in your first year, in partnership with our suppliers we had 62 spaces on Fam Trips last year! Travel discounts we have a dedicated Staff Travel Team to help you plan your next adventure. 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays). Additional annual leave purchase scheme so you can pursue your love of travel. Company pension scheme. Life assurance. Employee Assistance programme. Mental Health First Aiders Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy Ongoing development we have an in-house People Development Team. Industry/social events including supplier events. Annual conference where we bring the whole Travelbag Team together. Cycle to work scheme. Long service awards. Reward & recognition programme Volunteer days one days paid leave each year to volunteer with a registered charity. dnata4good supporting the local communities we work, live and thrive in. Refer a friend scheme. Free eye care tests. Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping. Free tea and coffee in all our shops TPBN1_UKTJ

Removals Branch Manager / Operations Manager Salary: Competitive, depending on experience Location: Gloucestershire Start: ASAP Take the lead of a high-performing removals branch or step into a wider operations role with a well-established removals business. This role offers real autonomy, a supportive leadership team, and clear progression tailored to your experience and ambitions. What youll do: Plan and schedule domestic, commercial and international moves, including part loads, surveys and special projects. Lead, brief and support crews and office teams; set rotas, allocate vehicles, materials and resources to maximise utilisation and service. Own the customer journey end-to-end: enquiries, quotations, follow-ups, insurance guidance, issue resolution and post-move care. Keep operations safe, compliant and efficient: H&S, RAMS, vehicle and driver standards, training, audits and continuous improvement. Manage performance and costs: margins, KPIs, stock and materials, supplier liaison and simple, focused reporting. Drive local business development in tandem with head office marketing; nurture repeat and referral work What you need: Proven removals experience with responsibility for people, planning and service delivery; supervisory or managerial background preferred. Calm organiser with excellent communication skills and confident telephone manner; comfortable with industry software and Microsoft tools. Hands-on leader who sets standards, supports the team and solves problems quickly. Survey experience and knowledge of insurance options are advantageous. Full UK driving licence; higher licences, BAR standards knowledge or H&S qualifications are a plus. Why youll love this role: A genuine say in how the branch runs and how operations evolve. The ability to tailor your remit: start as Branch Manager or Operations Manager, with progression linked to clear, achievable milestones. Competitive package with benefits, training and long-term career growth. How to apply: If you have relevant experience, please get in touch today. You can also refer someone suitable. *If youd like to know more about this Removals Branch Manager / Operations Manager role, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in Shipping & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. Keywords / alternative titles: Removals Branch Manager, Operations Manager, Removals Operations Manager, Branch Operations Lead, Multi-Site Operations Manager TPBN1_UKTJ

Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Kinglea Court. Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our t

Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, c

A reputable company in the United Kingdom is seeking an experienced Assistant Manager to join their team in South Croydon. The role involves supporting daily operations, handling customer inquiries, and assisting with administrative tasks.

Are you a relationship‑builder with a passion for delivering exceptional customer experiences? Do you thrive in a role where every interaction can make a meaningful difference to someone’s life? We’re looking for a Regional Customer Relations Manager to join our team and drive the growth of ou

A leading healthcare platform is looking for a Customer Care Knowledge Manager to oversee knowledge and AI systems enhancing the customer care experience. Strong analytical skills and prior experience in customer care and AI functionalities are vital for success.

A care home group is seeking a Regional Customer Relations Manager to enhance care provision across its homes. Ideal candidates should have strong customer service skills, a sales background, and the ability to foster relationships.

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. Dual Site Customer Relations Manager. Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.

A global fashion retailer in Greater London is seeking an Assistant Manager for their Store to support operations and elevate customer care. You will oversee team training, resolve customer conflicts, and drive sales by monitoring product placement and performance metrics.

Our mission is to digitise the social care sector (care homes and home care agencies) and help hundreds of thousands of carers to provide a better quality of care to the UK’s most vulnerable people. Log my Care is one of the fastest-growing Care Software start-ups in the UK, having quadrupled its

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each o

We're looking for reliable, detail-focused team members to take care of our accommodations, making sure every caravan, lodge, chalet, or apartment is fresh, clean, and ready for new arrivals.

As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling. If you'd like to use your creativity and people skills in an organisation that provides the quality care y

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring t

If you are ready to develop your career with us, click apply and complete the short application process (2 mins). As a Cleaner for Tenpin, you will be responsible for ensuring our Customers have an. To ensure that good Health and Safety procedures are always enforced for the protection of you, other

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each o

Veterinary Care Assistant - Friern Barnet. We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join us at Friern Barnet Vets for Pets!. In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts

Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve

As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setti

To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Casual Cleaner to join our centre. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity yo

Type: Full-time / Part-Time / Seasonal.Join our One Great Team here at Haven as a Venue Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're seeking reliable, detail-oriented team members to keep our holiday park facilities shining.If you t

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Blackburn,Accrington,Rossendale,Nelson,Darwen,Hyndburn,Pendle District,Earby.Weekend, plus 30p per mile fuel allowance.Yes - full UK licence and access to your own vehicle.We're sorry,

ASAPService Care Education are seeking a dedicated and resilient Behaviour Teaching Assistant to support students with behavioural, emotional, and social needs. Relevant qualification in Education, Childcare, Psychology, or related field (preferred)

The Estate Service team delivers services that effect our land and customer, working remotely, often in teams and deliver grounds-maintenance, bulk waste removal and cleaning services throughout Hertfordshire, Bedfordshire and Cambridgeshire. Albans estate is kept in a clean and safe manner, allowin

Youll be committed to delivering a great customer experience. Youll be committed to offering honest advice and building a rapport with customers. Youll ensure that you exceed our customers expectations and reassure them when they're bewildered by choice.

Working as part of a team providing excellent customer service wherever there is interaction with one of our customers. Customer communication management is utilised to drive Store sales. Apprenticeships & Career Development.

Ready for a career that challenges you, rewards you, and pushes you to grow. A creative and strategic mindset with a passion for delivering unique and exceptional customer experiences. Sales Opportunity in London Offering a Rewarding Career Path.

Processing customer orders accurately and efficiently. Handling customer enquiries with professionalism and confidence.

Are you looking for a new opportunity to advance your career with a company that values your professional growth. Our client based in London is now offering, full time equivalent, Sales & Customer Service roles, and are looking for enthusiastic 'go-getters' who are looking to start this immediately!

We're working with a leading soft services FM provider to recruit a reliable and detail-oriented Cleaner for a single-site role in Bromborough.This is a fantastic opportunity to join a friendly and supportive team in a long-term, stable cleaning position.You'll play a vital role in keeping the site

Customer Sales Assistant - Entry Level - Immediate Starts! (No Experience Required) - LONDON. Are you looking for an immediate start on your career with a team that values your professional growth. Our client based in London is now offering, full time equivalent, Sales & Customer Service roles, and

UK's leading facilities management companies to recruit for a number of cleaners to join their team on a temporary contract covering sickness.Typical working hours as a Cleaner:.This is an immediate start and the applicant must be available to work all days.You must have a DBS for this role.Cleaning

Supportive and well-structured working environment.Opportunities to develop within a professional housekeeping team.Beautiful and peaceful working surroundings.Staff discounts and additional wellbeing perks.

Customer Sales Assistant - Entry Level. Are you looking for personal and professional development in a new career sector. Our client could have the opportunity for you!Due to recent growth our client is now recruiting for people to join their successful sales, marketing and customer service company

As an Agincare employee you'll enjoy. Outstanding career development. Blue Light Care discount package.

If you have care experience and you are looking for your next challenge where you can utilise your leadership skills, then look no further!. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.

She requires daily support withpersonal care. This is a fantastic opportunity to offer support in advanced care under the guidance of our. To maintain privacy during intimate care, this role is open to.

We pay for you to attend our comprehensive, industry-leading training that's in line with the Care Certificate and Core Skills Training Framework, tailored to help you grow your skills, whether you're new to care or have years of experience. Join Nurseplus as a Health Care Assistant – Make a Diffe

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. Start your journey in a rewarding career, Join Komplex Care! - empowering people with complex needs to lead enriched, independent lives with

As a Care Assistant, you’ll be a friendly face and a lifeline to those who depend on your support — and the impact you make will be truly life-changing, for both you and the people you help. You’ll provide personalised home care to clients across the community, helping them maintain independe

Equipment Care: Safely operate and maintain manual and powered equipment (e.

Because we match you with local customers, youll also spend less time travelling.