Customer experience jobs in Norwich - Page 3Create job alerts

Job DescriptionWhats in it for you?25 days holidayCertified Great Place to WorkEnhanced maternity & paternity payPaid sick leaveStructured professional development

The successful applicant will ensure profitability and deliver exceptional customer experiences.

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to design and deliver a comprehensive end‑to‑end Customer Experience (CX) improvement programme, driving initiatives that redefine how we serve our customers and achieve our business objectives. Build and lead

A leading coffee company in Greater London is seeking an experienced Head of Customer Experience. This role involves owning and elevating the omnichannel customer journey across various channels and building a high-performing Customer Experience team.

The successful candidate will be responsible for greeting customers, providing tailored fashion advice, and ensuring smooth daily store operations. Excellent communication skills and a customer-centered approach are essential, along with reliability and flexibility to work on a rota basis.

A retail clothing store is seeking a Key Lead to enhance customer experience and drive sales on the floor. The ideal candidate will have a high school diploma and at least one year of retail experience, while supervisory experience is not required. Responsibilities include supervising Brand Reps and

The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. Thi

A retail chain in Greater London is looking for customer-focused individuals to join their team. The role emphasizes creating a welcoming environment, supporting sales culture, and effective communication with customers. Experience in retail is welcomed but not required.

You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross‑functional teams, and across all products in scope. Lead in customer experience / order management with customer‑led mindset. Are you an experienced Customer Experience Manager with a supp

Your experience in customer service and team leadership, especially in the travel industry, will be crucial. A leading airline and holiday provider based near Luton Airport is seeking a Lead Customer Resolution Executive. In this full-time role, youিটার manage a team dedicated to resolving c

Strong customer experience / order management leadership with a customer‑led mindset. Experience establishing senior business relationships with customers and their supply chain partners. Ensure CX teams are trained in accordance with global standards and have in-depth understanding of customer‑

A leading customer service provider based in Sandwell, England is seeking a Customer Experience Team Manager to lead and inspire a team. Responsibilities include managing team dynamics, capturing customer insights, and implementing processes to enhance performance.

This role involves ensuring efficient team performance, managing engineer services, and maintaining high customer satisfaction.

A major UK retailer is seeking a Customer Experience Manager in Greater London to oversee all aspects of customer experience from checkout to back-of-house. The role demands strong leadership skills and experience in a fast-paced retail environment, ensuring that customer commitments are met.

The role involves driving performance, coaching team members, and ensuring exceptional customer service.

A leading airline and holiday provider is seeking a Lead Customer Resolution Executive to manage a team dedicated to resolving customer queries. The ideal candidate will have robust experience in customer service and team leadership in the travel sector.

This role involves setting strategy and improving customer service quality while collaborating with teams to enhance customer experiences. A leading aviation analytics company is seeking a Global Head of Customer Support to lead their global support organization. The ideal candidate should possess c

The role involves crafting end-to-end user experiences, advocating for customer inclusivity, and using Figma for design. Candidates should have demonstrable experience in UX design and a collaborative mindset to work with multi-disciplinary teams.

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets, and resources. You will be able to demonstrate leadership skills, and have a record of experience managing and developing customer facing teams. Head of Customer Experienc

A global mobility service provider is seeking a Customer Service and Sales Associate in Greater London. In this role, you will ensure customer satisfaction and manage rental agreements.

Ideal candidates will have experience in customer service, strong analytical skills to interpret data, and a good understanding of the travel industry's complexities. Join a passionate team and help elevate the customer experience within this dynamic organization. A leading travel company in the UK

Influence how Contentful evolves to support customer journey optimization and ROI measurement at scale, especially for enterprise customers. In close collaboration with the product leadership, you will shape strategic thinking in the area of customer experience optimization. You’ll be responsible

This role involves delivering exceptional customer service, managing store operations, and ensuring high standards of store presentation.

Establish monitoring mechanisms for experience-related issues, conduct regular end-to-end experience audits, and promptly identify and report abnormal user experiences in business operations. Deeply understand user scenarios and maintain a strong customer experience perspective to drive improvements

Deliver a great experience with our new and used customers and manage enquiries through all channels including digital, phone and walk-ins. Provide customers with an unrivalled level of customer service from qualification to handover.

This role offers a competitive salary of up to £40,000 per annum along with additional incentives to improve the workplace experience. The successful candidate will lead a dedicated team, enhance customer service, and manage sales to maximize profits. Ideal candidates should possess strong leadersh

A leading UK retailer is seeking an experienced Store Manager to lead a dynamic team and deliver exceptional in-store experiences. You will manage daily operations, drive sales performance, and foster a professional selling culture to meet customer needs. Ideal candidates will have proven retail man

A leading UK supermarket is seeking a Customer Experience Manager to ensure an outstanding customer experience and manage store operations effectively. The ideal candidate has proven experience in a fast-paced retail environment, a passion for customer service, and strong leadership skills.

Candidates should have proven experience in stakeholder management, strong analytical skills, and a background in customer service environments.

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

Collaborating with different functions to ensure optimized customer experience. Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions. Experience of successful primary care and hospital pharmaceutical sales.

Candidates should have experience in fast-paced retail environments and possess strong communication and organisational skills. The role involves providing excellent customer service, maintaining high retail standards, and implementing local marketing strategies.

You will Foster a positive culture, prioritize customer experience, and drive sales. A dynamic retail brand in Greater London is seeking an experienced Senior Manager to enhance store operations and team performance. The ideal candidate will have senior management experience in a fast-paced retail e

Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. You’ll need to possess a real love of fashion, be able to offer excellent customer service with conf

This role involves operating the cash register, assisting customers, and maintaining the store's cleanliness. Candidates should have a high school diploma or GED, be at least 18 years old, and possess strong customer service skills.

The Customer Experience Team are the first point of contact by phone, email and in person.

Are you a Senior iOS Engineer who takes pride in the success of the applications you work on? Do you enjoy seeing your apps featured with fantastic ratings on the App Store, but strive to keep pushing for more? We are looking for an iOS Engineer to join our Customer Experience team who can help furt

A leading sustainable fashion company in London is seeking a Sales Supervisor to lead sales efforts, inspire team performance, and ensure exceptional customer experiences. The ideal candidate will have at least 3 years of retail experience, strong interpersonal skills, and a passion for sustainabili

A leading office supplies retailer in Greater London is seeking an experienced Store Manager to oversee daily operations and drive sales. This role involves managing a strong team, focusing on exceptional customer service, and meeting financial goals.

Be passionate about customer experience and delivering innovative enhancements on behalf of our customers. Are you an Owner and a Builder who can help grow the Amazon business in Australia? Are you passionate about working with product and technology/engineering teams to enhance the on‑site custom

A global travel experiences company based in London is seeking a Process Automation Lead to enhance customer support through streamlined processes and AI-driven solutions. This role requires a strong background in customer contact-centre operations, process optimization, and extensive experience wit

This full-time position involves providing exceptional customer service while driving sales and maintaining showroom standards.

Responsibilities include delivering a positive customer experience, participating in peer training, and ensuring compliance with store standards. A leading retail company in Greater London is looking for a store team member to support management in fostering a creative and customer-focused environme

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past‑due accounts. Handle inbound customer communications through live chat, email, text message and phone calls, focusing on assist

A leading ethical beauty brand in Greater London is seeking a customer-focused Consultant to drive sales through exceptional service. You will engage with customers, understand their needs, and recommend suitable products.

This role supports store operations, drives sales, and provides exceptional customer service. The successful candidate will have a passion for the brand and solid retail experience.

A leading supermarket chain in Greater London is seeking a Customer Experience Manager to enhance customer satisfaction and operational efficiency. The candidate will oversee store operations, manage the checkout experience, and lead a team to deliver exceptional service. Successful applicants will