Customer manager jobs in RedruthCreate job alerts

Job Title: Telesales Operator\n \nReports to: Office Manager\n \nDepot: LWC Cornwall\n \n \nOverview\n \n \nTo work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries....\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Sales Ledger & Credit Control Clerk - Redruth - £32,00 - £35,000 \n Trial Balance Consulting are delighted to have been re-engaged by a long-established and highly successful Cornish business, who are looking to recruit an experienced Sales Ledger & Credit Control Clerk. This is a full-time, permanent position based at the company’s head office in Redruth. \n This newly created role will see you reporting in to the Finance Manager, with responsibility for overseeing day-to-day credit control and sales ledger activity, while working closely with colleagues across finance and the wider business. \n As Sales Ledger & Credit Control Clerk, your responsibilities will include: \n -Taking ownership of the sales ledger, ensuring customer accounts remain accurate and up-to-date \n -Managing outstanding debt and pro-actively following up overdue balances \n -Maintaining regular contact with customers, resolving payment queries and agreeing appropriate payment arrangements \n -Overseeing the invoicing process, including credit notes, receipts, cash allocation and customer account adjustments \n -Investigating discrepancies and resolving queries relating to invoices, payments and account balances \n -Carrying out credit checks and supporting the on-boarding of new customer accounts, including credit limits and payment terms \n -Working closely with operational and finance colleagues to resolve account issues \n -Supporting improvements to credit control procedures, reporting and financial controls across the business \n You’ll bring strong experience across credit control and sales ledger, with a good understanding of invoicing, cash allocation, reconciliations and debt collection. \n You'll be highly organised and confident communicating with customers, colleagues and managers. A pro-active approach will be important, alongside the ability to manage competing priorities and maintain a high level of accuracy. \n This is an excellent opportunity for an experienced credit control or sales ledger professional to join a substantial and growing Cornish business at an exciting stage of its development. \n For further details and to apply to this Sales Ledger & Credit Control Clerk position, please contact Elle Benjamin quoting reference EB11250 ASAP.

Lead With Purpose - Become a Store Manager at Scoffs Group. At Scoffs Group, we're proud to be the largest Costa Coffee franchise in the UK, and we're looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every da

We're recruiting an experienced Assistant Cafe Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for a major High Street brand on a full time basis, contracted to 40 hours per week

Finisterre UK Limited is seeking a Retail Assistant Manager for our Newcastle store.You will deputise for the Store Manager, support day-to-day store operations, coaching staff to deliver exceptional customer service and meet targets.You will work to deliver engaging store events, maintain product k

As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time you manage shifts, helping ensure great availability and a positive shopping experience.

3rd Line Support Engineer / Technical Manager • Redruth, Cornwall (Onsite with some Hybrid-Working), • Up to £50,000 per year, • Plus 25 days holiday plus bank holidays, Pension, Professional Certifications and Training paid for, etc. Skills and Experience: • Owning complex projects and leading the more involved and technically demanding work from planning through to delivery., • Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side., • Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions., • Shaping how the technical team grows - you will have real input into defining the procedures and systems the team operates by, not just following what is already there., • Mentoring T1/T2 engineers, building their skills so they grow into stronger engineers rather than just fixing their problems., • Handling escalations that need real depth of expertise and subject matter expertise., • Documenting systems and procedures so your expertise scales beyond just you., • Presenting new systems and technologies to the team, where you'll be at the front of what they adopt next, giving you a real say in our tech stack - where a certification, course, or exam has a clear benefit to the business, they will fund it., • Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad. The Opportunity: Our client based are a managed service provider with offices here in Cornwall are currently looking to recruit for a 3rd Line Support Engineer / Technical Manager on a permanent basis. My client is looking for someone who is proven at both a 3rd Line engineering level and is looking to step into a management role but is still willing to be hands-on and technical, as and when required. The primary focus will always be that you function as a technical escalation point and project lead and ideally, you’ll primarily be office-based role with visits to customer sites as required. For this opportunity, company-wide visibility by being in the office is important as it strengthens company culture and means you are available to mentor other engineers in real-time and support the wider team when they need you. Applications: To learn more about our client and this great opportunity on offer working as a 3rd Line Engineer / Technical Manager based in Redruth; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I’ll call you back to discuss the role in more detail

Technical Claims Manager (Project Manager) – Fire & Flood Restoration (264cm) - Redruth, Cornwall – supporting depots in Devon, Berkshire and the Midlands - £30,000 – £35,000 per annum Driving Licence: Essential DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60–100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities • Take ownership of new insurance claims from initial instruction through to completion., • Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients., • Build effective professional relationships with insurers, loss adjusters, brokers and technical teams., • Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies., • Work with field-based teams to develop appropriate scopes of work., • Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes., • Adapt plans in response to changing priorities or insurer decisions., • Keep projects progressing effectively and within budget., • Monitor restoration progress and coordinate site visits., • Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: • A natural relationship-builder who is comfortable working with people from a wide range of backgrounds., • Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers., • Decisive and comfortable making well-reasoned decisions., • Able to interpret technical information and act quickly in a changing environment., • A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork., • An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations., • Comfortable using technology to organise your workload and improve results., • Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: • Drying science, • Insurance policy detail, • Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex-Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: • Manage multiple competing priorities., • Take ownership of problems through to resolution., • Coordinate people and resources., • Communicate effectively with different stakeholders., • Make sound decisions with incomplete or changing information., • Maintain momentum when other people need to provide actions or answers., • Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements • DBS check – essential., • Full driving licence., • UK work authorisation., • English language ability., • Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits • £30,000 – £35,000 per annum., • Company pension., • Profit-share scheme., • Cycle to Work scheme., • Health & wellbeing programme., • On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period. How to Apply If you have experience managing a complex workload, coordinating multiple stakeholders and taking ownership of problems through to resolution, we'd be interested in hearing from you. To learn more or apply, send your CV to Charles McKinney at Ex-Mil Recruitment Ltd

Overview As we expand, were continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. About you:<p

Experience Required5+ years of experience within a Customer Success role working for a FinTech organisationExperience working with Mid-Market and Enterprise FS companiesBS/BA in related discipline or equivalent experience</li

Customer Analytics Manager£40,000-£50,000Lancashire The Company

This will include Directly leading, coaching, and developing the UK CS (including Customer Success Managers, Partner Success Specialists, Hiring Support Specialists and Customer Growth consultants), establishing a high-performance, output-focused

Key responsibilitiesBuild trusted relationships with executive, operational and technical stakeholdersEstablish credibility with CIO, VP and Director-level customersUnderstand customers’ technical environments,

As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution of our UK Customer Success function. Directly leading, coaching, and developing the UK CS (including Customer Success Managers

Coordinate with internal teams, customer workshops, webinars, and check-ins, aimed at educating customers on product features, best practices, and tips that can maximize their success. Experience in Customer Success in Life Sciences: Prior experience (10+ yrs) in customer success or account manageme

This is an opportunity to take ownership of strategically important hospital customers while helping shape how a growing European organisation delivers implementation and customer success. An international healthcare technology company is looking for a Senior Clinical Customer Success Manager to sup

Manager, Customer Success owns the day-to-day success of assigned UK accounts, acting as the primary liaison between customer stakeholders and Afiniti’s Product, Engineering, Data Science, Delivery, and Strategic Partnerships teams. Senior Manager, Customer Success. Over the past 20 years, Afiniti

Customer Success Manager | Energy Trading Software | UK (Hybrid) £70,000 + Bonus + Extras. I'm partnering with a well-established and growing energy technology company that is looking to hire a Customer Success Manager to support and grow relationships across its portfolio of energy trading softwar

You’ll bring at least two years’ experience in customer care, customer experience, resident/customer engagement or service delivery, within the construction industry. Work with the other Regional Customer Care Managers to establish and maintain one consistent SBS standard for customer care. Brin

I'm looking for a Customer Success Manager to own relationships with property management clients once they start using the platform. I'm looking for Customer Success Specialists, Managers and Leads so there is a wide range of roles open for different seniorities. If this Customer Success Manager rol

Account Manager (day-to-day partner on adoption/health signal, joint QBR and account planning), Customer Support Manager (support themes affecting customer health), Delivery, Product, and Value Realisation. The Customer Success Manager (CSM) owns value realisation and growth across the customer life

I'm partnering with an established energy technology company looking to hire a Customer Success Manager to manage and grow relationships across its ETRM software customer base. Customer Success Manager | ETRM / Energy Trading Software | UK Hybrid. Customer Success, Account Management, Functional Con

The Colleague in role will lead and effectively deliver the ONE client Customer Account Management operations for client’s UK Customer Master Data team and support the broader GSC team with focus on Customer Service. Validating, managing, and maintaining customer accounts for all customers associa

A leading food retailer in the United Kingdom is seeking a dedicated Shift Manager to ensure exceptional customer experiences. Responsibilities include preparing products, serving customers, and maintaining store standards. Join us in creating a welcoming environment for both colleagues and customer

Customer Success Manager – Telematics. Customer Success Manager – Telematics. We flex locations, hours and working patterns to suit our customers, business, and you.

Customer and Trading Manager – Nightshift. Alongside this, we also offer a great range of benefits for our managers, including:. A track record of delivering brilliant customer service and coaching colleagues to do the same.

Part-time Customer Services Manager. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. Upselling t

Motorola Solutions is seeking a Customer Success Manager to oversee deployment of the Guardian Suite of Control Room Products. This role serves as a primary contact for customers, ensuring successful implementation and managing technical issues.

As a Customer Success Manager, you’ll have the opportunity to take ownership of our customer success function, work with brilliant colleagues, and make a tangible impact on the future of our platform. Define and own Ontik’s Customer Success strategy to drive retention, expansion, and advocacy. C

Customer Success Manager Europe – UVeye. We’re expanding into the UK market and are looking for a Strategic Customer Success Manager – Europe to support and grow one of UVeye’s most important European partnerships.

DiSRUPT Recruitment & Search | B Corp is a growth start‑up insurtech scaling rapidly and is sourcing an experienced Customer Service / Customer Experience Manager to join this dynamic team. We are looking for someone with experience in a start‑up or tech innovation business as well as Insurance,

M&S Opticians is seeking an experienced store manager to drive sales performance, lead a high-performing team of clinical professionals, and deliver an outstanding customer experience.

Kpler is seeking a Customer Success Manager in the United Kingdom to nurture strategic clients, drive onboarding and adoption, and support renewals. The role requires 3+ years in customer success within commodities or related sectors, excellent Excel and Salesforce skills, and strong relationship-bu

A leading tech consultancy in the UK seeks an experienced Senior Product Manager to lead product development and enhance customer engagement. You will work closely with various teams to ensure products align with customer needs and business goals.

Develop, track, and lead initiatives to improve key customer metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Customer Lifetime Value (CLV). Your core responsibility will be to leverage customer insights from reviews, complaints, and Net Promo

A couple of years enterprise customer‑facing experience in Customer Success, Technical Account Management, Training, or Consulting roles. We are seeking a versatile Customer Success Manager who can drive our vision to empower the CBRE technical workforce. Build and foster strong customer relations

Welcome Break in Peartree, Oxford (OX2 8JZ) is seeking a Customer Service Manager to lead our customer service and maintenance teams.

A leading search intelligence company in the UK is looking for a Customer Success Manager to enhance client relationships and manage Google Ads accounts. This position offers a hybrid work model with flexibility and a strong focus on customer satisfaction, alongside extensive growth opportunities.

A leading food ingredients business based in the UK is looking for a Client Success Manager to drive customer satisfaction and innovation.

A technology company specializing in vehicle inspection is seeking a Strategic Customer Success Manager in the UK.

We are seeking a Customer Success Manager based in England, fluent in French, to own the post-go-live relationship with our customers across the UK and French-speaking markets. Own the Customer Success Plan – developed with the Project Manager at handover, signed off by the customer, and maintaine

Whittard of Chelsea is seeking a Store Manager to lead a busy, customer-focused store.

A leading SaaS company in London is seeking a Customer Success Manager to enhance client success and drive revenue growth. Candidates should have at least 2 years of experience in account management or customer success, strong communication skills, and a background in B2B software, logistics, or Saa

A leading provider in the sports industry is seeking a Customer Success Manager to manage relationships with top-tier clients including publishers and broadcasters. Ideal candidates will have at least 7 years of experience in a customer success role, excellent communication skills, and a strong unde