4 Month FTC - Lettings Administrator
23 days ago
Leicester
Key tasks • Take calls and email enquiries from prospective tenants and book in viewings, • Undertake in-person and video viewings, • Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting, • Use inventory hive system to undertake check-in and check-out inspections and liaise with CRM on dilapidation works identified, • Assist CRM with instructing and managing end of tenancy works, • Undertake tenant move ins as and when required, • Liaise with onsite Resident Hosts to ensure smooth day to day running of site General Responsibilities • Act at all times in line with the Company Values, integrating these in to all work practices., • Participate in team, departmental and corporate project and planning processes as required., • To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation., • Support the Marketing Team to implement engaging community building events for residents, • To undertake any other duties as are reasonably requested from time to time. Essential • Actively embrace and work within the Company Values., • Knowledge of real estate and a commitment to learn more, • Excellent organisational skills, • Excellent written and oral communication skills, • Excellent IT skills - in particular Microsoft Excel, Powerpoint, Outlook & Word, • Experience of managing conflicting priorities in a busy office environment, • Take responsibility for your own learning and development, • Good telephone manners, • Excellent critical and analytical thinking skills., • Excellent administrative and organizational skills., • Able to show an understanding of and commitment to good customer care., • Able to show an understanding of and commitment to property services and managing landlord and customer relationships., • Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents, • Strong attention to detail, • Ability to work in a varied and demanding role with appropriate supervision., • Ability to work to strict deadlines and be organised and efficient, • Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel., • Self-motivated, with high energy and enthusiasm, • Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions., • Demonstrable experience of taking responsibility for own actions and development, • opportunities, maintaining high levels of integrity., • Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable • Administrative experience of working in the private rented sector