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Is it time to take the next step in your FMCG product career? Advocate Group is proud to represent a fast-growing FMCG manufacturer in their search for a Junior Product Manager to join their UK Product, Sales & Marketing team. The Business: • Rapidly growing FMCG business with a strong presence across UK & ROI, • Innovative product portfolio with ongoing NPD and customer-led development, • Supportive, experienced product team with clear progression opportunities, • Values accuracy, collaboration, and continuous improvement The Role: This is an exciting opportunity for an ambitious Junior Product Manager to make their mark and build a long-term product career within FMCG. You will support the end-to-end product lifecycle while gaining hands-on exposure to launches, customers, and manufacturing. Key responsibilities include: • Acting as the gatekeeper for product specifications, packaging options, and spec systems, • Supporting product development, tenders, and new customer projects alongside PMs and KAMs, • Coordinating internal launch processes, critical paths, and artwork approvals, • Managing samples, packaging requests, and Brandbank approvals, • Conducting market and store audits to track trends and competitor activity, • Supporting marketing activity execution and customer presentations, • Maintaining trackers, customer data files, and lab panel results, • Liaising cross-functionally with factories, R&D, quality, category, and sales teams About You: • 2–3 years’ experience within FMCG, retail, or a design/packaging agency, • Strong attention to detail with a “right first time” mindset, • Highly organised with the ability to manage multiple projects and deadlines, • Confident communicator able to build relationships internally and externally, • Curious, proactive, and keen to develop into a standalone Product Manager, • Comfortable working in an office-based role with some flexibility If the role and responsibilities sound like a good fit for you, I’d love to speak with you. Find out more about our available opportunities or how we can help you further your career – contact us today. Please get in touch with Ciara or click “Apply Now” to be considered for this vacancy. Call: 020 7871 8000 Email: Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that Advocate Group is acting as an employment agency in relation to this vacancy.

Senior Commercial Finance Manager - Tech-Focused Retail | Hertfordshire (Hybrid) £75,000 - £85,000 + 20% Bonus + Excellent Benefits Our client, a forward-thinking consumer and retail technology business, is seeking a Senior Commercial Finance Manager to help drive strategic growth and innovation across its digital channels and omnichannel platforms. This is a key commercial leadership role, supporting the integration of finance and technology to optimise performance in a fast-paced, data-rich retail environment. This position has a clear path to Head of Finance within 18-24 months, offering a high-impact role within a business that values digital transformation, data-driven decisions, and agile financial leadership. Key Responsibilities: - Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations. - Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support data-driven decision making, particularly in relation to digital product performance and ROI on tech investments. - Own financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight into ...

BettingJobsis currently seeking aCompliance Safer Gambling Agentfor a leading sportsbook in theirSt Albansoffice. Responsibilities: • Conducting customer interactions via live chat or phone to understand if customers with higher levels of gambling spend are comfortable that they can afford the amounts they are depositing. Documenting the conversation held and any action taken., • Conducting customer interactions via live chat or phone to understand if customers showing potential indicators of gambling-related harm are at high risk of harm. Documenting the conversation held and any action taken., • Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements., • Responding to ad-hoc business and customer questions and queries in relation to compliance. Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally., • Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency., • Undertaking Marketing Affiliate PEP and Sanction checks.

Job Requirements Are you the right candidate for this opportunity Make sure to read the full description below. Quest Global is an organisation at the forefront of innovation and one of the worlds fastest growing engineering services firms with deep domain knowledge and recognised expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognise that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then were eager to hear from you. • Being the communicative party leading the aligning between our programmers, algorithm experts, infrastructure consultants, and the customer., • Identifying & mapping the customers requirements, their impact on the business processes and KPIs., • Maximizing solution value for the customer by mapping out the AS-IS and defining the TO-BE process., • Validating and testing whether configured functionality is in line with customer requirements, processes, and expectations., • Demonstrating configured solutions to the customer, while focusing on value for the customer. xrnqpay, • Proven years of consulting experience that combines working with 3DEXPERIENCE, • Extensive and demonstrable experience guiding and educating customers in relation to Design Process,Project Management,Change Management, BOM Management and the wider automotive or Aerospace & Defence OEM business in general, • Knowledge and experience of the 3DEXPERIENCE platform, • Knowledge andexperience in managingCADdata in the 3DEXPERIENCE platform

Job Requirements Quest Global is an organisation at the forefront of innovation and one of the worlds fastest growing engineering services firms with deep domain knowledge and recognised expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognise that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then were eager to hear from you. • Being the communicative party leading the aligning between our programmers, algorithm experts, infrastructure consultants, and the customer., • Identifying & mapping the customers requirements, their impact on the business processes and KPIs., • Maximizing solution value for the customer by mapping out the AS-IS and defining the TO-BE process., • Validating and testing whether configured functionality is in line with customer requirements, processes, and expectations., • Demonstrating configured solutions to the customer, while focusing on value for the customer., • Proven years of consulting experience that combines working with 3DEXPERIENCE, • Extensive and demonstrable experience guiding and educating customers in relation to Design Process,Project Management,Change Management, BOM Management and the wider automotive or Aerospace & Defence OEM business in general, • Knowledge and experience of the 3DEXPERIENCE platform, • Knowledge andexperience in managingCADdata in the 3DEXPERIENCE platform JBRP1_UKTJ

You love talking to people and building strong, long‑term customer connections. The Best Connection is acting as an Employment Business in relation to this vacancy.

Role: Production Operative Location: Welham Green Salary: £28,000 - £29,000 depending on experience Proactive are currently in search of a skilled Production Operative to start work for a market leading manufacturing company based in Welham Green. As a Production Operative you will be have an opportunity to develop your skills within our manufacturing department, your duties will include picking, packing, reeling, palletising, cutting, checking picking lists, printing labels and using the companies ERP system to check inventory Key Accountabilties Good communication skills with co-workers and managers. Team player and able to work with others to achieve deadlines and objectives. Able to work in different sections at short notice to meet scheduled requirements. The ability to read and understand Engineering drawings and diagrams Committed to a continuous improvement culture. A logical understanding of, and keenness for problem solving and efficiency improvement. Competent IT skills Strong attention to detail. Driven with a desire to learn and succeed, completing tasks in the required timescales. Have a background in picking, packing, warehouse, checking stock, using a computer system to check inventory. Excellent organisational skills being able to plan your workload to meet shipping dates of stock. Be able to read and understand picking lists, stock lists and identify parts and lot numbers. To have worked within a recognised Quality Management System such as ISO(Apply online only) and have been committed to a continuous improvement culture. How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Jemal Tawfieg on (phone number removed) or (url removed) Why work with Proactive? Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role! Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy

We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere! The main purpose of the role is to support the Compliance Manager with the monitoring of client accounts and due diligence. It is a great opportunity for someone looking to get into a compliance role or perhaps you are looking to further your customer service career! What’s in it for you? • Salary: Up to £30k depending on experience, • Hours: Shift work/rota – normal hours: 9am to 7pm on Mondays and 9am to 5.30pm Tuesday to Friday, • 40 hours per week, including some weekend work (hours to be discussed), • Hybrid working available once trained, 2 days WFH, 3 days in the office, • Generous bonus scheme after 6 months, • 25 days holiday (increasing to 30 after 2 years), • Contributory pension scheme, • Life insurance benefit (4x salary), • Enhanced parental leave., • Private medical insurance, • Discounts scheme for gym membership, travel and cinema, • Free parking Key responsibilities: • Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements, • Responding to ad-hoc business and customer questions and queries in relation to compliance, • Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally, • Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency, • Undertaking Marketing Affiliate PEP and Sanction checks, • Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements, • Assessing whether customers across brands with similar personal details are the same person. What the employer is looking for: • Experience interacting with customers over the telephone, • Be sensitive, professional, and resilient when conducting customer interactions, • Have excellent attention to detail and have strong written and oral communication skills, • Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative, • Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure, • Have the ability to develop good relationships with other departments and with clients, • Available to work evenings and weekends to align with when our customers are most contactable. The successful candidate can choose between shift patterns, working one day either every weekend or every other weekend, with a day off in lieu during the week Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

Account Manager - 12 Month Fixed-Term Contract in Hatfield, Hertfordshire Are you passionate about building strong business relationships and delivering exceptional customer experiences? We're looking for an Account Manager to join a dynamic team in Hatfield on a 12 month fixed-term contract, starting as soon as possible. This role is all about ensuring valued customers receive outstanding service, regular engagement and tailored support that drives satisfaction and long-term retention. Why You'll Love This Role As an Account Manager, you'll be reactive and proactive as the go-to person for existing customers, helping them unlock the full potential of services on offer. Your proactive approach will ensure they feel supported, informed and included at every stage of their journey. You will be working alongside another Account Manager and be part of a wider team of 10 in the business. You'll be based in a modern Hatfield office, with occasional travel across Hertfordshire for networking events and customer meetings. A car driver is essential and it would help if you could be flexible with occasional early starts for events. What We're Looking For Proven experience in B2B customer engagement, whether in sales, service or account management. A professional, confident approach to conversations at all levels. Strong communication and relationship-building skills. A proactive mindset and ability to spot opportunities for growth. Familiar with working to KPI metrics. What You'll Be Doing Engaging with customers daily, offering advice and opportunities, booking service reviews and gathering feedback. Managing renewals and identifying opportunities for upgrades. Up-selling additional services to generate revenue. Maintaining accurate records in the CRM system and setting up new accounts. Supporting at events and with projects. Location: Hatfield office with free parking. Benefits 25 days annual leave + bank holidays. Pension scheme with 5% employer contribution. Private health insurance after 6 months Bright, contemporary office with kitchen facilities and rest areas. Commission on up-sells. Please discuss the salary in person with Tate This is a fantastic opportunity for someone who loves connecting with people, enjoys variety in their work and who wants to make a real impact on customer satisfaction and retention in a collaborative team environment. Please use your CV through the APPLY button. Tate will call to discuss the opportunity in more detail with shortlisted candidates. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

We are hiring METER READERS in your postcode now; no experience is required. Are you looking for Full Time work, close to home? Do you like working in an active outdoor role? Do you want to take control of your schedule and work flexibly? If the answer is yes, then this could be the role for you. As a Meter Reader you will be responsible for collecting data from gas, electricity & water meters for both commercial and residential properties. You will update meter reads accurately throughout the day on your handheld device, also entering the details on a handheld device at each location and providing excellent customer service. What we offer: · £13.01 - 13.85 per hour basic pay (weekly payment) · Weekly Hours 40 - 45 hours a week with flexible start and finish times Monday - Friday (occasionally Saturday) between 8am - 8pm. · £28,000 to £32,000 average annual earnings. · Bonus scheme with earnings up to £1000 monthly. · Overtime rates (£16 - £25) at manager's discretion. · Business expenses reimbursed. · Company pension enrolment. · No previous experience required. · Progression and promotion opportunities for higher earnings. · Up to 28 days holiday per year (on an accrual basis). · Full uniform and PPE provided. · Company car. · Full training will be provided. What will you need: · Full UK Driving Licence - Minimum 1 year, maximum 6 points, NO DR Offences - (driving license is not required in some areas in London) Physically fit and have no issues with bending in tight spaces, lifting or kneeling, climbing stairs, crouching, and walking on average 4-5 miles a day. Happy to work in all weather conditions. Clear DBS check (no unspent criminal convictions) Credit Report check (No county court judgements, IVA, debt relief orders recorded for the last 6 years) 5 years employment history. Previous Customer Service experience (preferred not essential) Duties: Retrieving data from domestic, commercial, and industrial sites for Water, Gas and Electric Meters, full training will be given.· Carry out visual inspections of associated metering equipment. Charge Point Surveys. Drive and motivation to work in an independent role. Friendly personality with a professional approach to work. Adhering to Health and Safety guidelines at all times.Training: Training is 1 week and will be both classroom-based and field-based with an experienced meter reader, so you get to see the job through a professional's eyes. If interested, please click apply to get started. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Responsibilities include greeting customers issuing courtesy cars liaising with the workshop and updating customers. Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive

Place customer orders and resolve all customer enquiries at first point of contact efficiently. Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction. Acting as a liaison between customers and our client ensuring smooth communication and resolution of inqu

We are looking for an experienced customer service advisor with a passion for providing excellent customer service. As the first point of contact to our customers you will be responsible for providing a range of advice and services with the goal of resolving queries on the first call and reducing th

Were looking for an experienced Customer Services Advisor to join our team youll be the first point of contact for our existing customers who take card payments / merchant services with us. Clear Business was established with the goal of simplifying our customers lives and making our colleagues expe

Where:EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)Full time:PermanentSalary:£25,087.

Position:GermanSpeakingCustomerServiceAdvisorWorkinghours:MondayFriday08:00am5pmLocation:EdinburghSalary:£24,800+£1,000Whowearelookingfor.

Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first po

Part Time Customer Service AdvisorLocation:Newtown BranchSalary:£17,117 per annumContract:PermanentHours:25 hours per week (09. So, whether our customers are looking to own their first home or have savings they can rely on, well do everything we can to help them.

The ideal candidate will be:Customer-centricPassionate about travelAble to build rapport quicklyA stron. Position: Russian Speaking Customer Service Advisor Working hours: Monday Friday 08:00am 4:30pmLocation: Fountainbridge, Edinburgh. Salary: £26,800Who We Are Looking ForWe are seeking a passion

Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point o

Position:Dutch Speaking Customer Service AdvisorOperating hours:Monday Friday 8am 5pmLocation:Fountainbridge, EdinburghSalary:£26,800Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:33 days annual leaveWorkplace health cas

An exciting new Customer Service Advisor opportunity at DX!About Us We think we are more than just a delivery company.

A global industrial services company is seeking a Customer Service Advisor in Greater London. The role involves resolving customer inquiries, processing payments, and identifying sales opportunities. Candidates should possess strong communication skills and problem-solving abilities, with a focus on

A regional local government organization is looking for a Customer Service Advisor to join their supportive team in Wandsworth, London. In this role, you'll be responsible for resolving diverse customer inquiries with a focus on outstanding service.

A global leader in customer experience management is seeking a Customer Service Advisor to join their remote team. This full-time role involves handling customer enquiries through various channels, delivering exceptional service. If you're eager to kickstart your career in customer service in a supp

A leading gas and services company in Greater London is seeking a Customer Service Advisor to efficiently resolve customer issues and inquiries. The ideal candidate will demonstrate strong communication skills, be capable of prioritizing workloads, and maintain a positive customer experience.

A family-run produce supplier in Greater London is seeking a friendly Customer Service Advisor to become the first point of contact for our customers.

You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process. We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. Dealing

Schedule appointments on behalf of the services team, and manage customer updates. Contribute ideas to enhance the overall customer experience. Ideally, a minimum of 2 years customer service experience (over the phone, via email and in person).

Candidates should have experience in a similar automotive role, be technology-savvy, and possess excellent customer service skills. The role involves supporting customers and technicians by sourcing parts, providing exceptional service, and ensuring efficient parts operations.

From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for resid

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in p

We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas. We are looking for an Apprentice Customer Service Advisor to join the team. The successful candidate will learn to deliv

The Customer Service Team ensures our customers have a great journey with Bionic, that they're satisfied, and their experiences are consistently of a high standard. Customer Service Team in supporting customers through their interactions with Bionic. Ensuring customer satisfaction and providing prof

Build relationships with stakeholders/ customers to identify and address their needs. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Join us at Barclays as a Customer Service Advisor and help mak

A well-known staffing agency is seeking a Customer Sales Advisor to join their store in Hornsey. The role involves delivering excellent customer service, achieving sales targets, and maintaining store standards. This position offers a competitive salary of £27,053 and opportunities to develop sales

Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike. They are currently looking for a Customer Service Advisor to join the team. To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sa

The Customer Service Advisor role in the Technology & Telecoms industry involves providing exceptional support to customers, ensuring queries are resolved efficiently and effectively. Resolve customer issues by liaising with internal departments, ensuring a smooth resolution process. Identify opport

A leading recruitment agency is seeking a Customer Service Advisor to make outbound calls to businesses for an event confirmation. The position requires previous telephone customer service experience and offers a pay rate starting at £12.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be

Whether you are looking to build your career in customer relations or seeking a flexible remote opportunity, we provide the platform for you to thrive. At The Elite Job, we believe that great customer service starts with happy and motivated employees. Previous experience in a customer service or cal

Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams* Raises manual notes for permitted scenarios and updates Manual Log* Raises credit notes adhering to the credit note request procedure* Takes payments from customers and reconc

A growing automotive firm is seeking an experienced Customer Service Advisor based in Warrington. The position involves liaising with customers, ensuring order fulfillment with the Aftersales department, and timely resolution of queries.

Role Overview as a Customer service advisor. Key Responsibilities as a Customer service advisor. Process inbound and outbound calls, emails, and customer enquiries in line with established procedures.

As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. Empathise with customers, understand their needs, and guide them through the claims process

This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. Customer Service Advisor (4 Days/Week) 32 Hours. The job holder will benefit from a broad range

Main responsibilities:*** Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Customer Service Advisor page is loaded Customer Service AdvisorlocationsSnodland, Kent time typeF

Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure success