Customer relation jobs in BelfastCreate job alerts

Job title: Senior Contracts Manager Location: Belfast (Northern Ireland) - hybrid working arrangement – 3 days a week in the office Are you looking for your next challenge where you’ll have the opportunity to work within a highly regarded team where you will be responsible for proactively managing and directly influencing our bids and projects? Would you like to work for a world-renowned organisation that researches, develops and supplies technology and services that impact the lives of millions of people each day to make life better and keep us safer? Then look no further… We have a great Senior Contracts Manager opportunity to join our Defence Commercial, Legal & Contracts team. Core Benefits: On offer is a competitive salary and benefits package, which includes; • Performance-related bonus, • Half day every Friday, usually finishing around 13:00pm, • 28 days annual leave (plus bank holidays) plus opportunity to buy up to 40 hours/year (pro rata), • 24 hours volunteering paid for, • Private healthcare (grade dependent), • Pension scheme, • Life cover, • 24/7 Employee Assistance Program and access to mental wellbeing app, • Employee discount shopping schemes on major brands and retailers, • Gym membership discount Key responsibilities: On a day-to-day basis you’ll be involved in: • Providing advice and recommendations to the business relationship agreements, bids and projects under their remit on commercial issues, risks, liabilities and opportunities, • Commercial proposition development for major win-business campaigns., • Supporting senior management and where required participate in commercial negotiations with customer, consortium partners and in conjunction with Procurement, sub-contractors and other 3rd parties., • Providing bid and project teams advice, recommendations and costings pertaining to UK and International contracts in relation to Direct Selling Costs, including but not limited to Credit Insurance, Bank Guarantees and Letter of Credits., • Responding to and negotiating customers proposed contractual agreements and Contract ‘Changes’ and support senior management in the management of such changes, including the preparation, approval and negotiation., • Identifying and managing issues and disputes arising with customers in conjunction with the Legal function. About you: Ideally, you’ll: • Have a commercial background with experience of managing contracts/risks and/or a legal background combined with commercial experience., • Have demonstrable experience working within in a complex, multi-disciplinary, multi-site organisation., • Possess multi-disciplinary qualifications e.g. LLB, Engineering, Finance, Programme Delivery – advantageous., • Be adept at building and managing relationships across all levels and throughout the identify, bidding, negotiation and delivery phases of bids/projects, • Have proven analytical and written skills and the ability to understand pricing, risks and mitigation of contracts.

JOIN OUR AWARD WINNING TEAM THIS YEAR! EMPLOYER OF THE YEAR WINNER 2022 , 2023 and 2024 PLUS UK NO.1 THREE TIME WINNER Recruitment and Compliance Administrator Belfast Based Salary: £24,500 - £25,500 per annum (depending on experience) Hours: 37.5 hrs per week This is an exciting opportunity to join Caremarks award-winning team at a time of exciting company growth. This is a new post and its main responsibilities will be; To contribute to the smooth running of the office environment. Working closely with the wider team to ensure onboarding of staff through the recruitment process. Audit documentation for compliance purposes in line with regulatory standards and maintain this. Be responsible for developing and managing electronic tracking systems relating to the above as well as ensuring that policies and processes are adhered to and that documentation, together with electronic records in relation to both staff and service users conform to legislation in accordance with Required Standards. JOB DESCRIPTION: Answer incoming telephone enquiries to the agreed Caremark standard Maintain electronic monitoring systems Ensure compliance with all office systems and procedures. Assist in the production of reports and management information as required. Undertake duties in relation to the recruitment process, dealing with enquiries, booking into interview, carrying out interviews for a range of roles within the organisation, managing the reference process, processing Access NI applications and monitoring disclosures, supporting successful candidates with NISCC registrations, compiling electronic staff files and help to develop and attend recruitment campaigns. Maintain up to date knowledge of legislation surrounding required monitoring and compliance requirements of the care industry Disseminate any new requirements to all staff Liaise with care and support workers and Field Care Supervisors to address areas of improvement Maintain up to date records of audits carried out to identify patterns or trends Maintain up to date electronic records of staff and service users documentation relating to requirements Ensure there are sufficient, compliant workers available to support both the immediate and forecast needs of the business This is not an exhaustive list of requirements for this post and the post holder may be required to undertake other duties as deemed appropriate ACCESS NI police check required Office About The Role Qualifications/experience Essential: GSCEs or equivalent in English and Maths Experience in an admin background Good communication skills Excellent telephone manner Ability to work as part of as team Ability to use initiative Strong work ethic Desirable: HR experience Experience in conducting interviews Knowledge of recruitment and advertising Experience in quality monitoring, auditing and compliance Additional Information 9am - 5.30pm Monday to Friday (Weekend work may be required). Private Health Insurance Company Well Being Programme Bonus Scheme for Targets Job Types: Full-time, Permanent Pay: £24,500.00-£25,500.00 per year Additional pay: Bonus scheme Required Criteria GSCEs or equivalent in English and Maths Experience in an admin background Good communication skills Excellent telephone manner Ability to work as part of as team Ability to use initiative Desired Criteria HR experience Experience in conducting interviews Knowledge of recruitment and advertising Skills Needed About The Company Our mission is simple: To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for. Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too. Caring for and supporting others runs through the very heart of Caremark. Who is Caremark? Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community. We are the mark of excellent care. We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week. Caremarks history providing home care since 2005 Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago. Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry. Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way. Company Culture Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK. Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance. Here's why Caremark stands as a beacon of excellence and a great place to work: Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry. Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve. Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism. Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities. We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill. Company Benefits Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Pet friendly offices, Free parking, Referral bonus, Open office, Competitive salary, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Culture of recognition, Progression opportunities, Long service awards, Staff celebration events, Company employee App Salary £24,500.00 - £25,500.00 per year Benefits: Vacation, Paid time off Retirement plan and/or pension Office perks Employee development programs Gym membership or wellness programs Pet friendly offices

Manager - Railway Street Job Reference: Railway Street - RWAY/26/02/09 Salary: £29,490 P/A Contract Type: Permanent Contract Hours: 40 Hours Closing Date: 10 Mar 2026 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits Responsible For: Trainee Managers, Assistant Managers, Sales Assistants and any other staff under your supervision. Responsible To: Operations Manager, Area Manager & On-Call Manager Main purpose of job:To deliver, promote and implement behaviours and actions to provide excellent customer service. To implement all necessary processes and procedures to achieve high performance standards in your Store. To implement all necessary processes and procedures to maximise both staff and store performance to increase the profitability of your Store. Make full use of all resources to maximise the effectiveness and efficiency of your Store. To manage your staff and ensure their adherence of all Company Policies & Procedures. To plan, review and implement both short and long-term strategies to further develop the growth and development of WineFlair (Belfast) Ltd. Tasks/duties involved Customer Service To ensure all staff offer a friendly and efficient Customer Service in Store, implementing all Company Policies, Procedures and Guidelines to ensure excellent service and experience for the Customer. To ensure Customers are served as quickly and efficiently as possible by planning staffing levels for busy periods, promotions, activities in the area etc. and anticipating customer flows. To maximise the needs, requests and demands of your Customers wherever possible, by ensuring your Store has the correct stock and quantities as required. To respond and manage any customer queries or complaints as quickly and effectively as possible. Ensure all documentation is completed as required and escalate to the appropriate Head Office Personnel. To continuously expand the Product Knowledge of yourself and your team and ensure this knowledge is used to maximise sales and where appropriate share with Customers. To maximise and develop the Store layout plans ensuring appearance of the shop meets with company guidelines, marketing and promotional plans and is appealing to customers. To always appear well presented and professional in appearance and manner at all times. Where a Company uniform is provided, including Challenge 21 Badge, it must be worn in accordance with Company Policy. If uniform not provided to dress appropriately no denims, football or sport tops and safe footwear no flip flops, high heels or trainers. Ensure that all staff are trained in excellent Customer Service Skills and adhere to Good Practices. Staffing & Training To manage, operate and staff your Store within the Operational Budgeted Hours set for the Store, to minimise overheads, costs and work using all the resources available and your experience to achieve Targets and Profit Margins. Draw up, monitor and maintain Rotas to ensure the necessary staffing levels to maximise customer flow patterns and where necessary or not required reduce staffing levels to single manning Ensure yourself and all your staff are adequately trained and knowledgeable of all WineFlairs Policies and Procedures and able to work unaccompanied using their own initiative. Ensure that the Store is open for business throughout the prescribed opening hours, plan staff rotas and holidays to ensure there is always the necessary level of staff. Make all necessary changes to staffing levels/cover to deal with staff absence and/or sickness. Maintain adequate staffing levels for your store and assist in the recruitment and selection of replacement staff as necessary. To ensure staff receive any necessary new training or refresher training required to do their job and that they attend all training courses scheduled where required. To be fully familiar with all routine operational tasks performed by staff at the store e.g. till operation, cash handling procedures, replenishment of stock, line counts, re-labelling etc. To manage staff performance through clear communication of expected Wineflair standards and providing feedback on individual performance and progress while employed at WineFlair. Manage poor and/or unsatisfactory staff performance using tools and support available performance review, performance improvement plans, retraining and if necessary escalate to H.R. for disciplinary action. Encourage teamwork to support the achievement of business objectives. Discuss store performance and sales achievements regularly with staff and encourage them to contribute ideas and suggestions for improvements. Set up effective communication means/channels so that you can communicate all company information to all staff employed at your store. Encourage good communications between staff members at all times. Be aware of and adhere to WineFlairs Policies concerning Harassment, Equal Opportunities, Sickness, Absence, Holiday Entitlement, Performance Management, Disciplinary and Grievance Procedures as necessary in accordance with Company. Lead by example, setting and adhere to standards of conduct and performance expected of your position and ensure that all staff do the same. Merchandising & Deliveries Ensure that all new stock on promotion is placed on shop floor/shelves/stands as per the Floor Plan Ensure stock from previous promotions are removed from prime store locations and any excess stock stored in back store area. Ensure all POS (Posters, A4, Barkers etc.) are put up in Store windows, fridges, floor displays etc. Ensure daily Batch Maintenance is completed and that all Labelling is current, updated and at the correct pricing. Ensure all deliveries and checked and correctly ticked off before signing acceptance for any goods from all Suppliers. Take in and check off all deliveries and ensure shop front is stocked out fully before moving any excess stock into back store area. Administration & Accounting To adhere to the Companys Cash Handling / Banking Policies and Procedures at all times. To complete all Store paperwork and accounts accurately and promptly for submission to Wineflair Head Office as specified. To calculate and reconcile all Cash Handling processes (e.g. till declarations, credit/debit card terminal and tills, lottery terminal, voids, refunds, banking variances etc.) in line with company procedures. To manage, record and reconcile all Banking processes (till floats, petty cash, lodgements etc.) in line with company procedures. Ensure all staff are made accountable and reimburse all shortages (till, stock, cash, forgeries etc.) and that these are paid back. To investigate and identify reasons for all/any Cash and/or Stock Shortages within your Store and the staff concerned. Escalate issues/concerns to Security Manager and where appropriate take the necessary steps to prevent repetition through training or assist in any disciplinary action if necessary. To adhere to the Companys Stock Holding, Ordering, Receipting and Movement Policies and Procedures at all times. To process Stock Orders in line with company policy and instructions to maintain product stocks to levels which reflect demand. To process all Goods Received through Infinity System as per company policy and ensure all documentation/paperwork is kept secure and returned to Head Office. To adhere to Companys Delivery /Goods Received processes at all times and were necessary contact External Suppliers with regards to delivery shortages/damages to seek reimbursement and advise Operations/Area Manager of such issues. To conduct Line Counts as per company policy and ensure findings/variances are checked and correct before forwarded to Head Office as instructed. To assist with stocktaking as and when required, ensuring your Store is stock take ready in line of Stock Take Preparation Guidelines. As requested ensure adequate staff are available for stock take. Sales & Marketing Help develop and increase sales of all products wherever possible, by means of promoting customer loyalty and encouragement of new business. Merchandise your Store and the products in an accurate and appealing way to capture the attention of customers and to achieve increased sales. Ensure all staff and customers are aware of in store promotions and/or special offers through appropriate and full use of all approved promotional material. Ensure all promotions/special offers are advertised correctly (correct labels, bakers, promotions, posters etc.) on the correct dates and sufficient stock is available in your store to meet the potential increased demand for promotional goods. Ensure that no advertising posters/promotional material other than those authorised by WineFlair are displayed, and that all material is clean, properly displayed and up to date. Ensure shelves, floors, windows and fridges are clean, properly stocked and front facing. Ensure a weekly Cleaning Rota is drawn up and implemented to assist with keeping the store clean and at WineFlairs required standards. Ensure that stock rotation checks are carried out on a weekly basis to minimise out of date, damaged and stock losses. Ensure all short-dated stock is identified and discussed with your Operations Manager and a plan put in place to transfer or reduce price in order to minimise stock losses. To monitor the product ranking of stock in your store and discuss elimination of goods with weak sales performance with Marketing Manager. To be aware of new products and seasonal stock and introduce as appropriate through consultation with Marketing Manager. To be aware of any trends or developments in the marketplace and forward any suggestions concerning new or current stock to your Operations Manager and Marketing Manager. Be aware of any events, activities or competitor developments in your area that may affect your store (positive and/or negative) and discuss their impact with your Operations Manager. Maintain an awareness of local competitor activity, pricing and promotions, informing your Operations Manager and Marketing Manager of any changes or new developments. Availability To attend meetings and management development/training programmes as required by Head Office. To perform key holding duties as and when required by Head Office and/or Alarm Company (part of your role no call out fee) To work alternative Friday and/or Saturday Evening Shifts in conjunction with other store management members. To be flexible in availability to cover absenteeism and work extra hours if and when required to ensure adequate staffing levels in the Store at all times. To be flexible as regards to location of work and willing to assist in other WineFlair stores as and when required. Health & Safety & Legislation To understand and abide by WineFlairs Health and Safety at Work policy, ensuring that all Company Policies, Procedures and Guidelines are implemented by all staff. Ensure that a pro-active approach is adopted in the Store in relation to personal and store safety. Ensure all staff know of and use all the safety equipment and measures provided by WineFlair for personal and store safety. Record and report all Incidents and Accidents on the relevant documentation, alert the appropriate Head Office personnel and return paperwork to the Head Office. Observe the highest standard of personal hygiene whilst on duty, comply with all Company and Health and Safety requirements. To understand the importance placed on Store cleanliness and appearance, ensuring all areas of the premises (including store floor areas, staff areas, stockrooms, yards and shop fronts) are kept neat, tidy and clean. Implement and monitor all necessary Cleaning Rota/Schedules to comply with Company requirements. To conduct all Quarterly and Annual Risk Assessments / Inspections of the premises monitoring the physical condition of the premises and activities carried out at the store. (This includes controlling exposure to hazardous substances as defined by COSHH regulations). Any hazardous conditions or action required must be reported to the Health & Safety Manager. Adhere to and ensure compliance with all Food Hygiene Legislation and Regulations. Understand, implement and ensure compliance by all staff new and existing to the Licensing Legislation & Company Challenge 21 Policy. Understand, implement and ensure compliance with all Age Restricted Legislation including Alcohol, Tobacco, Lighters, Fuels and Solvents etc. Ensure that the correct Manual Handling procedures are adhered to at all times, including when taking in deliveries, replenishing stock, stock taking etc. Ensure the First Aid Box on site is maintained and replenished and that all staff have knowledge of its location. Record all injuries and accidents (minor or major) in the Store Accident Book, alert the relevant Head Office Personnel and ensure a copy of an Accident Form is completed and returned to Health & Safety Manager. Familiarise yourself and any member of staff working in your Store of the location and use of all fire extinguishers and emergency/fire evacuation procedures. To ensure compliance with all Food Hygiene laws and regulations through implementing HACCP guidelines on identifying, controlling and monitoring possible hazards. To ensure that the correct manual handling procedures are adhered by yourself and all staff at all times, including when receiving orders and replenishing stock. To maintain and replenish the Site First Aid Box and record all usage. Security Ensure WineFlairs property and equipment are safeguarded at all times, monitoring any suspicious circumstances or potential security risk. Report and/or escalate any concerns or potential security risks to the On Call Manager immediately and Security Manager. Complete an Accident and/or Incident Form detailing any damage to property or persons, or loss of goods or stock and return to Security Manager. Familiarise yourself with the use of the CCTV Surveillance Equipment, Store Security Alarm System and Safes. Always maintain professional confidentiality at all times and do not disclose any company information or material, confidential or otherwise to any unauthorised person internally or externally without prior permission from the Operations Manager. Any other duties relating to the position as may be deemed necessary by the management.

Location: Belfast, United Kingdom Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and thats why we offer you the flexibility to do whats important to you; whether thats part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Job title: Senior Contracts Manager Location: Belfast - hybrid working arrangement 3 days a week in the office Are you looking for your next challenge where youll have the opportunity to work within a highly regarded team where you will be responsible for proactively managing and directly influencing our bids and projects? Would you like to work for a world-renowned organisation that researches, develops and supplies technology and services that impact the lives of millions of people each day to make life better and keep us safer? Then look no further We have a great Senior Contracts Manager opportunity to join our Defence Commercial, Legal & Contracts team. Core Benefits: On offer is a competitive salary and benefits package, which includes; Performance-related bonus Half day every Friday, usually finishing around 13:00pm 28 days annual leave (plus bank holidays) plus opportunity to buy up to 40 hours/year (pro rata) 24 hours volunteering paid for Private healthcare (grade dependent) Pension scheme Life cover 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discount Key responsibilities: On a day-to-day basis youll be involved in: Providing advice and recommendations to the business relationship agreements, bids and projects under their remit on commercial issues, risks, liabilities and opportunities Commercial proposition development for major win-business campaigns. Supporting senior management and where required participate in commercial negotiations with customer, consortium partners and in conjunction with Procurement, sub-contractors and other 3rd parties. Providing bid and project teams advice, recommendations and costings pertaining to UK and International contracts in relation to Direct Selling Costs, including but not limited to Credit Insurance, Bank Guarantees and Letter of Credits. Responding to and negotiating customers proposed contractual agreements and Contract Changes and support senior management in the management of such changes, including the preparation, approval and negotiation. Identifying and managing issues and disputes arising with customers in conjunction with the Legal function. About you: Ideally, youll: Have a commercial background with experience of managing contracts/risks and/or a legal background combined with commercial experience. Have demonstrable experience working within in a complex, multi-disciplinary, multi-site organisation. Possess multi-disciplinary qualifications e.g. LLB, Engineering, Finance, Programme Delivery advantageous. Be adept at building and managing relationships across all levels and throughout the identify, bidding, negotiation and delivery phases of bids/projects Have proven analytical and written skills and the ability to understand pricing, risks and mitigation of contracts. #LI-DNI In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now!

Assistant Team Manager / Deputy Team Leader Pensions Administration Were growing and we want you to be part of our journey. At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and were committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business. Our Pensions Administration Team We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, well delivery the best possible experience for every member on their road to retirement and beyond. Whats the role? Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and technically competent Assistant Team Manager to join our team. You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs. Key responsibilities: Oversee and prioritise the allocation of all incoming work. Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements. Process member events within deadlines ensuring compliance with Isios standards as well as scheme rules and legislation. Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation. Provide support and share knowledge across the team. Maintain a culture which reflects Isios values and puts the member at the heart of all activities. Attend and present at both internal and external meetings (including Trustee and/or client meetings). Keeping up to date with technical and scheme changes, particularly those that impact your portfolio of schemes. Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard. Identify non-core fee projects and ensure these are raised with the client in a timely manner. Be positive and professional at all times, displaying strong leadership skills to help build relationships with others. Key skills and experience Experience an experienced deputy team leader / strong senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes. Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations. A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility. Enthusiasm and motivation a unwavering desire to solve problems and deliver excellent customer service. Excellent time management the ability to manage resources across multiple tasks with a proven track record of consistently delivering to deadlines. A great team worker - an emerging role model within Isio, with the ability to support and develop others. Experience of presenting administration reports and communicating with clients/trustees. Experience of managing, mentoring, supervising, and developing teams. What you can expect in return A competitive salary and market leading bonus scheme with stretch targets for high performance Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work You can find out more about us and the benefits we offer on our careers website. Whats next? Click on the apply and follow the simple application process on-line. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask.

Finance Officer Threshold - Skainos Centre Belfast Job Details Job Title: Finance Officer Reports To: Assistant Accountant Salary: £28,000 - £32,000 Location: Skainos Centre Belfast (Hybrid - 3 days office, 2 days WFH) Hours: 37.5 hours per week About Threshold Threshold is a local regional charity committed to enabling individuals with disability or recovering from mental illness to live full, independent lives within the community. Benefits Package Pension Scheme 6% employer contribution 4% employee contribution Westfield Health (Level 2) Private Health Care provided by Threshold Access to 24/7 GP services Medical diagnostics, medical treatment and physiotherapy Available to permanent and fixed-term employees Option to add family member or friend at additional cost Annual Leave 33 days per year, rising annually to 38 days Inclusive of 12 customary holidays (normally bank holidays) Purpose of the Role This is a critical role within the finance and central team of the organisation. The role includes a range of administration and financial tasks to ensure that all income and expenditure is captured on our accounting system and reconciled. You will assist the Assistant Accountant, Head of Finance and Director of Finance in the requirements for the finance team and be responsible for training and supporting Finance Assistants in their duties. You will also support our services teams with ordering supplies and handling general queries. Key Duties and Responsibilities Accounts Payable Duties Posting of purchase ledger invoices/credits including matching with purchase orders and following approval steps Preparing and processing supplier payments Sending supplier statements Query resolution, identify and resolve discrepancies Supplier account reconciliations Accounts Receivable Duties Managing the invoicing process, from creation to distribution Ensuring accurate and timely invoicing, reflecting services provided Sending reminders for overdue payments and communicating with customers regarding outstanding balances Follow ups with Trusts on a weekly basis Efficiently monitoring and collecting and reconciling customer payments Regularly reviewing accounts to identify and address late or missing payments Sending customer statements Finance Duties Support with Month-end and Year-end close processes including posting journal and control accounts reconciliation Managing and reconciling direct debits on customer accounts Posting the returns from our services cash card expenditure Checking, posting and processing staff expenses Maintaining accurate and up-to-date financial files and records using spreadsheets and accounting software Handling both internal and external finance queries including providing financial information to relevant stakeholders Providing cover for the Finance and Payroll Officer Contribute to both the internal and external audit process Supporting the Assistant Accountant/Head of Finance and Director of Finance with production of relevant reports when required General Administrative Duties Acting as the Central office's front of house Dealing with incoming calls and queries Ordering supplies for offices and services Dealing with incoming post General Responsibilities Actively promote the organisational mission, values, aim and objectives, ensuring all Policies and Procedures, including the Code of Conduct and Practice are adhered to at all times Be a cultural carrier for Threshold Adhere and comply with all Threshold's Health and Safety Policies and Procedures including reporting and recording of all relevant incidents, contributing to the overall physical cleanliness and general condition of the office Report and record any matters, for example defects and/or accidents in relation to any issues in respect of Health & Safety immediately, for the attention of the designated person Act as a Deputy Fire Warden and/or First Aid Person if designated Actively promote a working environment where equality of opportunity, anti-discriminatory practice, individual rights and choice are promoted in accordance with Threshold's established Principles, Policies and Procedures The above summary of the main roles and responsibilities is not intended to be exhaustive. This role may develop in accordance with Threshold's Strategic Corporate Plan. However, you will from time to time be required to undertake other duties that are appropriate to your role and nature of your post. Person Specification Essential Criteria Qualifications & Experience: Demonstrable experience in a similar role within a medium to large sized organisation including: Processing Purchase and Sales Ledger invoices Preparing and posting journals Reconciliation of control accounts Working on computerised accounting system Intermediate level of competence using Microsoft suite with strong knowledge and abilities using Excel Ability to manage multiple tasks and meet deadlines GCSE's Maths and English Grade C or above (or equivalent) Competencies: Ability to demonstrate alignment with Threshold's core values: Communication and interpersonal skills (Empathy) Motivation and drive for excellence (Passion) Innovation and Creativity Integrity and Honesty Collaboration and Team work Desirable Criteria IATI/AAT qualification Experience in Payroll Experience with Xero Equal Opportunities Statement Threshold is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on any of the protected characteristics. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage all qualified candidates to apply and join us in creating a welcoming environment for everyone. Application Process Shortlisting: Threshold will undertake a shortlisting exercise based solely upon the written information contained within your application form, to satisfactorily demonstrate how and to what extent you meet the above specified criteria. The shortlisting panel will not make assumptions as to your circumstances, qualifications and experience. Threshold reserves the right to supplement these shortlisting criteria using additional essential and/or desirable criteria from the personnel specification at subsequent stages of the shortlisting process. Canvassing: Please note that any form of canvassing, either oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate from the recruitment and selection process. Background Checks: Please note that this is a regulated post and will be subject to a satisfactory Basic/Enhanced Access NI Check. To apply for this position, please submit your application demonstrating how you meet the essential and desirable criteria outlined above. Interviews beginning 23rd of February 2026 Skills: Finance Finance Officer Accounts Receivable

Location/Office Policy: Dublin, Belfast, London, Northampton (Hybrid - 3 days per week in the office) What Is The Role The role is part of the Stress Testing Models team within Risk Analytics as a Senior Quantitative Risk Analyst. The Stress Testing Models team is responsible for assessing the impact of credit and operational risk on the bank's balance sheet under a range of macroeconomic forecasts to support the ICAAP and quarterly stress tests. In this role you will be primarily responsible for the Group Operational Risk ICAAP model including execution, monitoring and remediation activities. You will also support with the continuous improvement of the Credit Stress Testing (CST) PD and LGD models and forecasting engine and will play a lead role in any model redevelopment or remediation work as well as any projects to enhance the efficiency of the end-to-end CST process. The Stress Testing Models team is a core part of the Risk Analytics function, which develops and supports the deployment of a broad range of risk models, strategies and decision tools used for regulatory capital, internal capital and business decision making. For context, Risk Analytics is part of the Group Risk division, an independent, second line of defence function that monitors, controls, and supports risk-taking activities across AIB. The purpose of the Risk Function is to provide advice and guidance in relation to risk while providing independent oversight and reporting on AIB's risk profile. Key Accountabilities Development of Risk models and Strategies to support business decision making, estimation of Regulatory and Economic Capital, estimation of Expected Credit Loss for both best estimate and Stress scenarios in line with internal development standards and policies. This includes but is not limited to: Probability of Default (PD), Loss Given Default (LGD), Exposure at Default (EAD) models, Loss distribution Approach (LDA) and Operational Risk modelling Performing exploratory and ad-hoc data analysis to generating meaningful customer or portfolio insights Contributing to the standards, methodologies and toolsets required to perform analytic activities Design of model methodology and automation of model development processes Extracting, transforming, and cleaning the data required for modelling and analysis purposes Engaging with customer facing Business teams to understand how our analytic outputs can support their decision making. Credit & Operational Risk are dynamic, ever-evolving fields; working for Risk Analytics will place you at the vanguard of quantitative risk analysis, regularly implementing the latest published methodologies and creating bespoke in-house solutions to challenging problems. As part of an experienced team, you will receive support and training to help you reach your potential. As a quantitative analyst working in Risk Analytics for a pillar bank in Ireland, your work will make a tangible impact on the stability and performance of AIB and the wider financial system. What You Will Bring 3 years' experience in a model monitoring, model development or model validation role. Examples include: Stress testing or economic capital modelling, operational risk modelling, IRB, IFRS 9; loss forecasting, propensity modelling; or a combination thereof A bachelor's degree in a quantitative analytical discipline (2.1 or higher), e.g. mathematics, applied mathematics, physics, statistics, engineering, econometrics. (Confirmation will be sought if successful for the role.) Ideally have advanced level of SAS or SQL programming - an equivalent level in an alternate programming language would also be considered (e.g. R, Python, Matlab). Advanced experience in extracting, transforming, and cleaning data for modelling purposes Familiarity with data visualisation tools such as QlikView, Power BI, SAS VA or Tableau Strong ability to build relationships and communicate with key stakeholders. Curiosity and inventiveness. Good problem-solving skills with capability to defend their decisions from challenge both on a technical and business front. Experience in regulatory reporting like COREP, EBA Stress test for operational risk will be advantageous. Business analysis experience desirable. Direct experience with Operational Risk modelling is advantageous. What We Offer: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Key Capabilities: Ensures Accountability Collaborates Develops & Empowers Data Analysis Risk Modelling & Scenario Analysis Statistical Modelling Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Application deadline : 5 March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

Manager - Brackenvale, Carryduff, Belfast Job Reference: BRACKENVALE - BVALE/26/02/03 Salary: £14.18 per hour Contract Type: Permanent Contract Hours: 30 Closing Date: 26 Feb 2026 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits Responsible For: Trainee Managers, Assistant Managers, Sales Assistants and any other staff under your supervision. Responsible To: Operations Manager, Area Manager & On-Call Manager Main purpose of job:To deliver, promote and implement behaviours and actions to provide excellent customer service. To implement all necessary processes and procedures to achieve high performance standards in your Store. To implement all necessary processes and procedures to maximise both staff and store performance to increase the profitability of your Store. Make full use of all resources to maximise the effectiveness and efficiency of your Store. To manage your staff and ensure their adherence of all Company Policies & Procedures. To plan, review and implement both short and long-term strategies to further develop the growth and development of WineFlair (Belfast) Ltd. Tasks/duties involved Customer Service To ensure all staff offer a friendly and efficient Customer Service in Store, implementing all Company Policies, Procedures and Guidelines to ensure excellent service and experience for the Customer. To ensure Customers are served as quickly and efficiently as possible by planning staffing levels for busy periods, promotions, activities in the area etc. and anticipating customer flows. To maximise the needs, requests and demands of your Customers wherever possible, by ensuring your Store has the correct stock and quantities as required. To respond and manage any customer queries or complaints as quickly and effectively as possible. Ensure all documentation is completed as required and escalate to the appropriate Head Office Personnel. To continuously expand the Product Knowledge of yourself and your team and ensure this knowledge is used to maximise sales and where appropriate share with Customers. To maximise and develop the Store layout plans ensuring appearance of the shop meets with company guidelines, marketing and promotional plans and is appealing to customers. To always appear well presented and professional in appearance and manner at all times. Where a Company uniform is provided, including Challenge 21 Badge, it must be worn in accordance with Company Policy. If uniform not provided to dress appropriately no denims, football or sport tops and safe footwear no flip flops, high heels or trainers. Ensure that all staff are trained in excellent Customer Service Skills and adhere to Good Practices. Staffing & Training To manage, operate and staff your Store within the Operational Budgeted Hours set for the Store, to minimise overheads, costs and work using all the resources available and your experience to achieve Targets and Profit Margins. Draw up, monitor and maintain Rotas to ensure the necessary staffing levels to maximise customer flow patterns and where necessary or not required reduce staffing levels to single manning Ensure yourself and all your staff are adequately trained and knowledgeable of all WineFlairs Policies and Procedures and able to work unaccompanied using their own initiative. Ensure that the Store is open for business throughout the prescribed opening hours, plan staff rotas and holidays to ensure there is always the necessary level of staff. Make all necessary changes to staffing levels/cover to deal with staff absence and/or sickness. Maintain adequate staffing levels for your store and assist in the recruitment and selection of replacement staff as necessary. To ensure staff receive any necessary new training or refresher training required to do their job and that they attend all training courses scheduled where required. To be fully familiar with all routine operational tasks performed by staff at the store e.g. till operation, cash handling procedures, replenishment of stock, line counts, re-labelling etc. To manage staff performance through clear communication of expected Wineflair standards and providing feedback on individual performance and progress while employed at WineFlair. Manage poor and/or unsatisfactory staff performance using tools and support available performance review, performance improvement plans, retraining and if necessary escalate to H.R. for disciplinary action. Encourage teamwork to support the achievement of business objectives. Discuss store performance and sales achievements regularly with staff and encourage them to contribute ideas and suggestions for improvements. Set up effective communication means/channels so that you can communicate all company information to all staff employed at your store. Encourage good communications between staff members at all times. Be aware of and adhere to WineFlairs Policies concerning Harassment, Equal Opportunities, Sickness, Absence, Holiday Entitlement, Performance Management, Disciplinary and Grievance Procedures as necessary in accordance with Company. Lead by example, setting and adhere to standards of conduct and performance expected of your position and ensure that all staff do the same. Merchandising & Deliveries Ensure that all new stock on promotion is placed on shop floor/shelves/stands as per the Floor Plan Ensure stock from previous promotions are removed from prime store locations and any excess stock stored in back store area. Ensure all POS (Posters, A4, Barkers etc.) are put up in Store windows, fridges, floor displays etc. Ensure daily Batch Maintenance is completed and that all Labelling is current, updated and at the correct pricing. Ensure all deliveries and checked and correctly ticked off before signing acceptance for any goods from all Suppliers. Take in and check off all deliveries and ensure shop front is stocked out fully before moving any excess stock into back store area. Administration & Accounting To adhere to the Companys Cash Handling / Banking Policies and Procedures at all times. To complete all Store paperwork and accounts accurately and promptly for submission to Wineflair Head Office as specified. To calculate and reconcile all Cash Handling processes (e.g. till declarations, credit/debit card terminal and tills, lottery terminal, voids, refunds, banking variances etc.) in line with company procedures. To manage, record and reconcile all Banking processes (till floats, petty cash, lodgements etc.) in line with company procedures. Ensure all staff are made accountable and reimburse all shortages (till, stock, cash, forgeries etc.) and that these are paid back. To investigate and identify reasons for all/any Cash and/or Stock Shortages within your Store and the staff concerned. Escalate issues/concerns to Security Manager and where appropriate take the necessary steps to prevent repetition through training or assist in any disciplinary action if necessary. To adhere to the Companys Stock Holding, Ordering, Receipting and Movement Policies and Procedures at all times. To process Stock Orders in line with company policy and instructions to maintain product stocks to levels which reflect demand. To process all Goods Received through Infinity System as per company policy and ensure all documentation/paperwork is kept secure and returned to Head Office. To adhere to Companys Delivery /Goods Received processes at all times and were necessary contact External Suppliers with regards to delivery shortages/damages to seek reimbursement and advise Operations/Area Manager of such issues. To conduct Line Counts as per company policy and ensure findings/variances are checked and correct before forwarded to Head Office as instructed. To assist with stocktaking as and when required, ensuring your Store is stock take ready in line of Stock Take Preparation Guidelines. As requested ensure adequate staff are available for stock take. Sales & Marketing Help develop and increase sales of all products wherever possible, by means of promoting customer loyalty and encouragement of new business. Merchandise your Store and the products in an accurate and appealing way to capture the attention of customers and to achieve increased sales. Ensure all staff and customers are aware of in store promotions and/or special offers through appropriate and full use of all approved promotional material. Ensure all promotions/special offers are advertised correctly (correct labels, bakers, promotions, posters etc.) on the correct dates and sufficient stock is available in your store to meet the potential increased demand for promotional goods. Ensure that no advertising posters/promotional material other than those authorised by WineFlair are displayed, and that all material is clean, properly displayed and up to date. Ensure shelves, floors, windows and fridges are clean, properly stocked and front facing. Ensure a weekly Cleaning Rota is drawn up and implemented to assist with keeping the store clean and at WineFlairs required standards. Ensure that stock rotation checks are carried out on a weekly basis to minimise out of date, damaged and stock losses. Ensure all short-dated stock is identified and discussed with your Operations Manager and a plan put in place to transfer or reduce price in order to minimise stock losses. To monitor the product ranking of stock in your store and discuss elimination of goods with weak sales performance with Marketing Manager. To be aware of new products and seasonal stock and introduce as appropriate through consultation with Marketing Manager. To be aware of any trends or developments in the marketplace and forward any suggestions concerning new or current stock to your Operations Manager and Marketing Manager. Be aware of any events, activities or competitor developments in your area that may affect your store (positive and/or negative) and discuss their impact with your Operations Manager. Maintain an awareness of local competitor activity, pricing and promotions, informing your Operations Manager and Marketing Manager of any changes or new developments. Availability To attend meetings and management development/training programmes as required by Head Office. To perform key holding duties as and when required by Head Office and/or Alarm Company (part of your role no call out fee) To work alternative Friday and/or Saturday Evening Shifts in conjunction with other store management members. To be flexible in availability to cover absenteeism and work extra hours if and when required to ensure adequate staffing levels in the Store at all times. To be flexible as regards to location of work and willing to assist in other WineFlair stores as and when required. Health & Safety & Legislation To understand and abide by WineFlairs Health and Safety at Work policy, ensuring that all Company Policies, Procedures and Guidelines are implemented by all staff. Ensure that a pro-active approach is adopted in the Store in relation to personal and store safety. Ensure all staff know of and use all the safety equipment and measures provided by WineFlair for personal and store safety. Record and report all Incidents and Accidents on the relevant documentation, alert the appropriate Head Office personnel and return paperwork to the Head Office. Observe the highest standard of personal hygiene whilst on duty, comply with all Company and Health and Safety requirements. To understand the importance placed on Store cleanliness and appearance, ensuring all areas of the premises (including store floor areas, staff areas, stockrooms, yards and shop fronts) are kept neat, tidy and clean. Implement and monitor all necessary Cleaning Rota/Schedules to comply with Company requirements. To conduct all Quarterly and Annual Risk Assessments / Inspections of the premises monitoring the physical condition of the premises and activities carried out at the store. (This includes controlling exposure to hazardous substances as defined by COSHH regulations). Any hazardous conditions or action required must be reported to the Health & Safety Manager. Adhere to and ensure compliance with all Food Hygiene Legislation and Regulations. Understand, implement and ensure compliance by all staff new and existing to the Licensing Legislation & Company Challenge 21 Policy. Understand, implement and ensure compliance with all Age Restricted Legislation including Alcohol, Tobacco, Lighters, Fuels and Solvents etc. Ensure that the correct Manual Handling procedures are adhered to at all times, including when taking in deliveries, replenishing stock, stock taking etc. Ensure the First Aid Box on site is maintained and replenished and that all staff have knowledge of its location. Record all injuries and accidents (minor or major) in the Store Accident Book, alert the relevant Head Office Personnel and ensure a copy of an Accident Form is completed and returned to Health & Safety Manager. Familiarise yourself and any member of staff working in your Store of the location and use of all fire extinguishers and emergency/fire evacuation procedures. To ensure compliance with all Food Hygiene laws and regulations through implementing HACCP guidelines on identifying, controlling and monitoring possible hazards. To ensure that the correct manual handling procedures are adhered by yourself and all staff at all times, including when receiving orders and replenishing stock. To maintain and replenish the Site First Aid Box and record all usage. Security Ensure WineFlairs property and equipment are safeguarded at all times, monitoring any suspicious circumstances or potential security risk. Report and/or escalate any concerns or potential security risks to the On Call Manager immediately and Security Manager. Complete an Accident and/or Incident Form detailing any damage to property or persons, or loss of goods or stock and return to Security Manager. Familiarise yourself with the use of the CCTV Surveillance Equipment, Store Security Alarm System and Safes. Always maintain professional confidentiality at all times and do not disclose any company information or material, confidential or otherwise to any unauthorised person internally or externally without prior permission from the Operations Manager. Any other duties relating to the position as may be deemed necessary by the management.

Our aerospace client in Belfast operates to the highest standards of quality, safety, and compliance. We are looking for a Quality Conformance Engineer to play a key role in maintaining these standards and supporting their commitment to operational excellence. Role Overview An exciting opportunity has opened within the Supply Chain operations organisation for the position of a Quality Conformance Engineer based at Belfast. Responsibilities Providing guidance and delegation of tasks to Product Quality Control and Quality Assurance Engineering personnel and co-operating with other functional departments. Developing and maintaining Quality documentation and procedures. Collecting and analysing data on non-conforming products to enable corrective action to be taken. Supporting MRB/CAB activity. Preparing and maintaining Quality product, First Article Inspection Report, Inspection and MRB delegation plans. Liaising with internal and external customers with regard to Quality Assurance requirements. Arranging and controlling audit programmes, including carrying out internal and external site audits. Development and introduction of quality initiatives. Supporting training in relation to quality requirements for both internal and external customers. Candidates should have an awareness of APQP and be able to support related activities, e.g. 8D problem solving, PFMEA and Control Plan development. Required Skillset: Good interpersonal skills - ability to challenge appropriately whilst maintaining strong relationships. Data analysis skills - interpret data sets, graphical data and draw conclusions. Work well as part of an integrated team alongside operational and cross functional team members Quality or engineering-based background (desirable) within a major manufacturing industry. Key Qualities: Ensure Customer Focus Ensure Product Safety Support Non conformity reduction activity Team Working Proactivity Adaptability Please note this role is inside IR35 and is a contract role until November 2026 (possibly extended beyond this) £31.90 per hour Umbrella or £23.84 per hour PAYE plus holiday pay at £3.47 per hour TPBN1_UKTJ

Got the gift of the gab? Love the sound of a dial tone and a deal closing? ?? Brook Street Recruitment is teaming up with a well-known Belfast brand to find seasoned, money-hungry Telephone Sales Consultants who live for the chase. If cold calling doesn't scare you, targets motivate you, and commission makes your heart beat faster-keep reading. The Gig You'll be selling market-leading advertising and digital marketing solutions to businesses across the UK. These are profiled (often cold) leads-so you'll be doing what you do best: opening doors, uncovering opportunities, and closing deals that actually make a difference to your client's bottom line. What You'll Be Doing Picking up the phone and starting conversations that turn into sales Building rapport fast and influencing decision-makers with confidence Recommending smart, tailored digital advertising solutions Owning the full sales journey-from first 'hello' to on-boarding Keeping clients in the loop with performance insights and recommendations Staying sharp on digital trends so you're always one step ahead What You Bring Proven outbound telesales / cold-calling experience A track record of hitting (and smashing) targets Thick skin, quick thinking, and a competitive edge Confidence, organisation, and solid digital know-how A positive attitude and a genuine focus on customer success Bonus points if you love the buzz of earning commission ? Why You'll Want This Job Uncapped commission with realistic £50k+ OTE No weekends -because life exists outside sales A household-name employer with excellent training and progression Sound like your kind of hustle? Apply now and send your CV to Colleen Farquharson via the link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Brook Street Recruitment is working on behalf of our Belfast client to recruit a new full time and permanent Business Development/ Field Sales Executive in the Freight industry Job Purpose: To build and maintain strong relationships with both existing and potential company clients, understanding their needs and requirements, and then providing tailored solutions when required. To generate new business opportunities (focusing on ocean freight primarily, but not excluding road, airfreight, and customs clearance services) targeting both import and export clients. The role focuses on achieving agreed sales targets, enhancing customer satisfaction, and ultimately contributing to overall business growth. The role predominantly requires field-based client engagement, but collaboration face to face with internal teams will be required. Key Responsibilities: Identify and develop new business opportunities with both import and exporting companies. Generate leads and cold calls with prospective customers. Build and maintain strong client relationships to understand customer needs and propose suitable freight solutions. Prepare and deliver sales presentations, proposals, and quotations to clients. Negotiate rates and contracts in line with company pricing structures and margin expectations. Work closely with the Sales Manager and other commercial team members, along with the operations/customer service teams to ensure a premier customer service experience. Maintain up-to-date knowledge of industry trends, competitor activity, and market conditions. Meet and exceed individual and team sales targets. Maintain accurate records of sales activity and customer information using CRM systems. When required attend industry events, networking opportunities, and trade shows where appropriate. Key Requirements: Experience: Minimum 5 years of sales experience in freight forwarding (preferably in Northern Ireland and focusing on ocean freight (FCL/LCL). Proven track record in business development and achieving sales targets. Additional experience in air freight, road freight and customs procedures will be an advantage but not essential. Skills & Competencies: Strong knowledge of freight forwarding operations and documentation. Excellent communication and interpersonal skills. Strong negotiation and closing skills. Self-motivated, target-driven, and able to work independently. Competent in the Microsoft Office Suite & CRM Software. Ability to handle pressure and manage multiple priorities. Valid UK/NI driver's license. Be flexible in working out in the field and in the office if required. Remuneration & Benefits: Attractive salary + benefits + bonus - subject to experience and performance. Car allowance. Mobile phone, laptop, Health insurance / pension scheme. Career development opportunities. Education & Qualifications: Good level of Education preferably to a minimum of A-Level. Sales or Freight Forwarding Certifications are an advantage but not essential. Please send CV via the apply link to Colleen Farquharson Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Brook Street Recruitment is working on behalf of our who is urgently seeking an experienced Freight Forwarder to join their well-established logistics team based in Mallusk. This is an excellent opportunity for a skilled freight professional who thrives in a fast-paced environment and is confident managing end-to-end freight operations. Benefits Competitive salary up to £35,000, depending on experience Supportive team environment within a dynamic, growing logistics business Excellent opportunities for long-term career progression within the freight sector Key Responsibilities Coordinate import and export shipments across road, air, and sea Liaise with carriers, agents, and customers to ensure smooth, timely deliveries Prepare and manage all shipping documentation (bills of lading, invoices, etc.) Provide quotations and negotiate rates with suppliers and clients Track shipments and proactively resolve any issues during transit Ensure full compliance with international trade and customs regulations Experience & Skills Required Must have previous freight forwarding experience - 100 % essential Strong familiarity with customs procedures and documentation Knowledge of customs and international shipping regulations Excellent communication, organisational, and multitasking skills Ability to work effectively under pressure in a busy operational environment If you have proven freight forwarding experience and a proactive approach to customer service and problem-solving, we want to hear from you. If you meet the above criteria and are available to step into a new role quickly, please submit your CV via the link to Colleen. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Our client, a highly respected wealth management firm in South Belfast, is seeking an organised and professional Administrator to join their growing team. While experience within wealth management is ideal, they are also keen to consider applicants from accountancy, insurance, legal services, banking or other professional environments. The Role As the first point of contact for clients, you will play a key role in delivering a professional and seamless client experience. Your responsibilities will include: Acting as the first point of contact for clients via phone, email and in-person visits Handling incoming and outgoing client calls Working closely with senior staff to support the management of client accounts Processing and updating client information with accuracy Completing a wide range of associated administrative tasks About You The ideal candidate will have: Administrative and customer-facing experience gained within a professional services environment Experience from financial services, wealth management, accountancy, insurance, legal, banking or similar sectors Strong communication skills with a professional and confident manner Solid IT skills, with the ability to pick up new systems quickly Working Hours Office-based role Monday-Thursday: 9:15am-5:30pm Friday: 9:15am-4:30pm Salary will be £27-30k per annum DOE If you're a proactive administrator looking to join a supportive and professional team, we would love to hear from you. Please send your CV via the apply link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Brook Street Recruitment is working on behalf of our Belfast client to recruit a new full time and permanent Freight Sales Rep. Job Purpose: To build and maintain strong relationships with both existing and potential company clients, understanding their needs and requirements, and then providing tailored solutions when required. To generate new business opportunities (focusing on ocean freight primarily, but not excluding road, airfreight, and customs clearance services) targeting both import and export clients. The role focuses on achieving agreed sales targets, enhancing customer satisfaction, and ultimately contributing to overall business growth. The role predominantly requires field-based client engagement, but collaboration face to face with internal teams will be required. Key Responsibilities: Identify and develop new business opportunities with both import and exporting companies. Generate leads and cold calls with prospective customers. Build and maintain strong client relationships to understand customer needs and propose suitable freight solutions. Prepare and deliver sales presentations, proposals, and quotations to clients. Negotiate rates and contracts in line with company pricing structures and margin expectations. Work closely with the Sales Manager and other commercial team members, along with the operations/customer service teams to ensure a premier customer service experience. Maintain up-to-date knowledge of industry trends, competitor activity, and market conditions. Meet and exceed individual and team sales targets. Maintain accurate records of sales activity and customer information using CRM systems. When required attend industry events, networking opportunities, and trade shows where appropriate. Key Requirements: Experience: Minimum 5 years of sales experience in freight forwarding (preferably in Northern Ireland and focusing on ocean freight (FCL/LCL). Proven track record in business development and achieving sales targets. Additional experience in air freight, road freight and customs procedures will be an advantage but not essential. Skills & Competencies: Strong knowledge of freight forwarding operations and documentation. Excellent communication and interpersonal skills. Strong negotiation and closing skills. Self-motivated, target-driven, and able to work independently. Competent in the Microsoft Office Suite & CRM Software. Ability to handle pressure and manage multiple priorities. Valid UK/NI driver's license. Be flexible in working out in the field and in the office if required. Remuneration & Benefits: Attractive salary + benefits + bonus - subject to experience and performance. Car allowance. Mobile phone, laptop, Health insurance / pension scheme. Career development opportunities. Education & Qualifications: Good level of Education preferably to a minimum of A-Level. Sales or Freight Forwarding Certifications are an advantage but not essential. Please send CV via the apply link to Colleen Farquharson Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

The Role As a Customer Service Administrator, you'll play a key role in supporting day-to-day operations by providing efficient, accurate administrative and customer service support to one of Northern Ireland's leading banks. Essential: Strong IT skills and confidence using Excel, Word, and internal

Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat. The business has built a strong reputation for delivering award-winning customer service, and this role plays an important part in maintaining a

Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every de

Customer Service/Sales Advisor Salary: £34,270 OTE = £25,480 basic + uncapped commission Are you passionate about delivering outstanding customer experiences while achieving sales success? We are looking for a Customer Service/Sales Advisor to join a dynamic team in Belfast, where you&

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.

CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Speaking Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 L

We're excited to be recruiting an experienced, Dutch-speaking Customer Service Advisor to join a thriving global organisation in a full-time, permanent role, where you'll play a key part in delivering outstanding customer experiences. Hybrid and flexible working available!Benefits:Generous holiday a

We are looking for a Customer Service Advisor to join our team in our St Clears office Working as part of our Domestic Online Team, our Customer Service Advisors work in a fast-paced environment and face different challenges every single day. Through high performance and putting our customers first,

Start Date: 07/04/26Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Te

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to e

Connect with Our Audience: Dealing with customers through calls and social media with genuine empathy and care, building meaningful relationships. Experience the power of a Game-Changing Career! Are you ready for an exciting opportunity to be the voice of a renowned streaming service? We're looking

Keeping customers informed about claim status both verbally and in writing. We offer a range of BPM services in finance and accounting, procurement, customer interaction, and human resources, tailored to address each client's unique challenges. To provide excellent customer service by promptly answe

As a Customer Service Advisor, you’ll be the primary point of contact for customers, providing friendly and efficient face-to-face support for their daily banking needs. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays mea

A leading vehicle auction company in Belfast is seeking a Customer Service Representative to join their team. You will be the first point of contact for customers in a fast-paced environment, playing a key role in delivering exceptional service. The ideal candidate will have strong customer service

Ideal candidates should have previous call centre experience and strong customer service skills.

Joining our customer services team, you will be responsible for delivering an exceptional service to customer queries through the various OMNI channel contact methods provided to customers through Webchat, Email and Telephony. Identify and assess customers’ needs to achieving and exceeding custome

A recruitment agency is looking for a Customer Service Advisor to handle inbound and outbound calls. Applicants should have experience in customer-facing roles, a professional telephone manner, and the ability to learn new IT systems quickly.

Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationsh

Drive the standard in customer care with the diverse customer base. Manage the relationship between customer and dealership. Go beyond process in delivering exceptional customer service.

Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationsh

As a customer service adviser, you will be helping our customers, dealing with new and existing policies. Handle any query and ensure the customer's policy is updated with summary notes of any conversation had. We care for our customers, and our caring nature extends to our employees.

Maintain relationships with colleagues and resolve complaints promptly to restore customer trust. Experience in a customer service environment with relationship management. Deliver excellent service with the customer’s needs and financial goals in mind.

A customer service provider in the UK is seeking a call centre agent to join their team. Responsibilities include delivering excellent customer service via phone, email, and live chat.