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CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION Reports to: Business Support Manager Company: Brennan & Co NI Location: Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies – Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia. The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm. What you will be doing day to day • Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process, • Maintain a close working relationship with all key parties including customers, suppliers and other departments, • Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes, • Developing product knowledge and showing a keen interest in the surgical portfolio of products., • Become a subject matter expert in salesforce CRM, • Support product specialists with creating opportunities and quotes in the CRM., • Responsibility for pre- and post-sales support for clients., • Assist product specialist in maintaining accurate opportunity and quote reporting, • Comply with all internal and external regulatory, legal requirements and processes, • Manage sales back-order report so that reporting is correct and up to date, • When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order, • Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover, • Provide CRM/ERP data cleansing support, • Answering all phone calls and directing all queries, • Supporting the Warehouse role always ensuring stock accuracy, • Warehouse cover when required – during busy periods and holiday periods – including preparing outgoing orders About you • Great communication skills, a team player and an enthusiastic approach, • A strong interest in customer service and order processing, • Strong IT skills across the MS Office suite, • Technically minded with a desire to understand customer needs in relation to products, • Excellent numeric and data entry skills with attention to detail and accuracy, • 2-3 years' experience in a customer service role with process ordering experience essential, • If you have used Salesforce before that’s great, but if not, we will provide full training, • Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background. What we can offer you • Up to 10% bonus, paid annually., • Pension Contributions, • Income Protection, • Death in Service Benefit, • Sports and Social Club, • Investment in your professional and personal growth.

JOB ROLE Job Title: Investment Compliance & Risk Team Lead Reporting to: Head - Investment Compliance & Risk Salary: Excellent, depends on experience Contract: Permanent, Full Time Location: Belfast, Northern Ireland About us: Funds-Axis Mission is to be routinely identified as a leading trusted provider of global funds technology to the Investment Management industry. Our Vision is to transform the industry approach to investment compliance, risk, and regulatory reporting by offering a highly efficient and secure, multi-modular technology platform backed up by the highest levels of expert regulatory support and service. Our clients are leading global asset managers, administrators, and depositary banks. This market is growing strongly, reflecting increasing regulatory demands and the need for technology solutions. Our Core Values and Company Culture revolves around Innovation through Collaboration, Expertise, and Pride in our Excellence of Service, Trust, and Integrity. As a result of continued growth, we are actively recruiting an ambitious, sociable, intelligent Executive Assistant with initiative, a strong work ethic, excellent communication skills, and analytical skills. It is our ambition to substantially grow our business internationally over the coming years. Purpose of Job: To lead and have management oversight of your teams Investment Compliance & Risk operations, and to give assurance that BAU activities are being performed in accordance with the Firms organizational governance framework. You will be adaptable and hard-working and demonstrate strong communication skills both in relation with your team and with the wider Funds-Axis business. You will deliver the support and the operational excellence in accordance with the Company Mission and Vision, and in a manner supportive of the Funds-Axis Values and Business Culture. Role Overview: Deliver dynamic and robust Business as Usual leadership. Responsible for conduct of internal processes. Promote operational excellence within your team. Provide leadership and support to your team members and the wider BAU team. Proactively identify gaps and training needs Main Responsibilities: Manage and control the work of your team: Provide appropriate support to your team with client queries and issues that arise. Ensure the Rules Processing SLA for your team meets the 90% target and the Dashboards SLA for your team meets the 85% target. Ensure delivery of excellent customer service including evidence using workflow management tools in line with Funds-Axis policies. Ensure the highest standard of client relationship management by participating in weekly and monthly calls in with Funds-Axis client governance policies. Excluding annual leave or an agreed cancellation, you are to attend 100% of these calls. Ensure appropriate resourcing is available on the team to deliver continued excellent customer service. Ensure detailed MI is delivered to the Investment Compliance & Risk Manager. Provide support for efficiency and automation projects. Provide support for client onboardings Key Responsibilities: 1. Team Leadership, Support & Performance Management Ensuring staff avail of all training resources provided. Advising the Risk & Compliance Manager of any ongoing training requirements on the team. Identifying and escalating resourcing gaps on your team. Referring HR and disciplinary issues to your Line Manager. Providing advice, guidance, and support to the team members on your team. Holding regular meetings with them collectively and schedule one-to-ones where appropriate to understand any technical issues arising and escalate these where appropriate. Schedule team training and support your team in delivering this, ensuring this remains appropriate to their training requirements and active participation by all team members. 2. Internal Governance/Operational Excellence Provision of transparent monthly highlight reports, including: SLA compliance Open Breaches Open Client Queries Data Quality Staff Utilisation Efficiency/Improvements Other team issues (e.g. resourcing) Ensure all BAU procedures are available to your team and, where appropriate, report to the Risk & Compliance Manager where these require updating or supplemented. Ensure your team ZOHO Issues logs are maintained up to date. 3. Projects team liaison You will assist your team in identifying where clients require additional support above and beyond the business as usual support. You will raise these with the Head of Projects to cost, resource and delegate to the projects team. You will not be involved in the projects workflow other than identifying and escalating project opportunities. 4. Relationship Manager's liaison You will ensure detailed Risk & Compliance MI is being delivered to the Relationship Managers and your Line Manager, as appropriate. You will ensure the highest standard of client relationship management by participating in all HighWire Risk & Compliance demonstration calls, in line with Funds-Axis client governance policies. You will provide the highest standard of Risk & Compliance Subject Matter Expert (SME) advice to the Relationship Managers and clients, including follow-up correspondence re: Risk & Compliance issues/questions raised. Referring any client requests for additional modules to the Relationship Managers to take forward. Why Work With Us? In return for your contribution, we offer: 33 days vacation leave per year (including bank holidays). 5.5% employer pension contribution (UK). Healthcare and life assurance (UK). Hybrid working flexibility (with office presence required). Opportunities to travel within NI and to UK/International events. First-class training and personal development. Exposure to leading global financial organisations. Excellent long-term career progression in the RegTech sector. A supportive, friendly, and ambitious team environment. TLNT1_NI

JOB DESCRIPTION Job Title: Team Manager Reporting to: Director of Investigations Grade: NJC PO5 Salary: £49,282 to £52,413 per annum (pay award pending) Location: Belfast Main Purpose of Job Reporting to the relevant Directors, the post holder will be responsible for managing the casework, staff and performance within their team. As the lead of a team of investigative/casework staff, the post holder will ensure that organisational standards and targets for the team are met and provide high quality, technical advice, advice on jurisdiction, investigation strategy and case direction advice on a range of assessments/investigations within the jurisdiction of NIPSO. The post holder will also act as part of the relevant service leadership team to develop and implement changes to the way we work and drive continuous improvement. Key Responsibilities Common across all Team Manager roles Leadership Ensure effective line management and professional development of team members including mentorship as required. Participate in the recruitment, training and development of staff within their responsibility area to maintain capability and ensure the delivery of NIPSO core objectives. Assist the relevant Directors in establishing an effective culture in teams consistent with NIPSO values. Ensuring the NIPSO Performance Management and Mentoring CARE Framework for their direct reports is undertaken on a timely basis. Proactively contribute to continuous improvement activity, taking the lead in quality or process improvement projects. Casework Provide advice, direction and support to the team, demonstrating accountability for decision making in line with delegation, ensure quality results and exceptional levels of customer service while maintaining the independence of NIPSO. 9 Allocate cases and other work to team members to ensure equity in the use of resources and best use of skills and experience. Ensure the assessment, investigation and further investigation of complaints are conducted in accordance with NIPSOs operational procedures and standards. Ensure all written correspondence and reports meet NIPSO quality standards, providing clear feedback where necessary. Act as the lead investigator in relation to significant and critical investigations, as required, overseeing the investigation team to help ensure ethical conduct in all aspects of the process including but not limited to, investigative methodology, data protection, publication practices, responsible authorship and collaborative research and reporting. If required lead on ensuring access to a range of professional advisors and subject specialists to support the investigative work of NIPSO. Stakeholder Engagement and Outreach Develop and maintain good working relationships with key stakeholders. Work collaboratively with other teams in NIPSO to enhance organisational performance and effectiveness. Meet with complainants and public bodies and elected members as required to ensure appropriate progression of casework, in-depth systemic investigations and follow-up activity. Represent NIPSO at events and deliver presentations to promote the role of NIPSO as required. Collate the teams input towards Case Digests and other NIPSO publications. This job description may be subject to review to reflect future office requirements. PERSON SPECIFICATION ESSENTIAL CRITERIA Applicants must, as at the closing date for receipt of applications, be able to demonstrate by providing personal and specific examples on their application form that they have: (i) Two years relevant work experience within the last five years in the management, leadership and development of a team to achieve organisational objectives. (AF, I) (ii) Possess significant experience (minimum of three years) of working within a legislative framework including experience of resolving complex procedural/compliance or investigative issues within the context of casework management. (AF, I) (iii) Experience of writing reports/correspondence/casework documentation and issuing of written evidence-based decisions. (AF, I) (iv) Ability to provide sound advice on case management and case direction. (AF, I) (v) Strong analytical/problem-solving skills with ability to exercise sound and balanced judgement in handling complex issues. (I, A) (vi) Ability to motivate a team, manage performance through coaching and mentoring to improve standards and engage with staff in their development. (AF, I, A) (vii) Excellent interpersonal skills with an ability to provide feedback and supervision to staff effectively. (I) (viii) Good organisational and planning skills and ability to work under pressure to tight deadlines to manage competing priorities. (I, A) DESIRABLE CRITERIA (i) Educated to degree standard or equivalent. (AF) SKILLS AND ATTRIBUTES Applicants must be able to demonstrate evidence of the following skills, competencies and attributes which will be tested at interview and assessment: Oral and Written Communication Collaborative Working Organisation and Planning Continuous Improvement Alignment with NIPSO values SELECTION PROCESS Applications for the post can be made by clicking in the apply button below. Completed application and monitoring forms are to be completed no later than 12 noon on Monday 1 June 2025 Applicants who meet the shortlisting criteria will be invited to participate in a selection and assessment process. In the event of a high volume of applications NIPSO reserves the right to apply additional criteria in order to achieve a manageable shortlist of applicants. WHJS1_NI

Aviation Recruitment experts Optime are searching for Security Officers to join a well-respected and successful client at Belfast International Airport. This role is open to applicants who have no previous security experience but have a genuine interest in aviation, customer service and security. All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big! Please note: Due to enhanced background checks, this role is only suitable if you have continuously resided in the UK for the last 3 years. Whats on offer: Rate of pay: £12.72 per hour whilst training. £13.15 per hour after completion of x-ray training. Shift Pattern: 5 on 3 off Early shifts: 10 hours Starting between 03:30 - 04:30 and finishing between 13:30 - 14:30 Late shifts: 10 hours Starting between 12:30 - 13:30 and finishing between 22:30 - 23:30 40 hours per week. Weekly pay (every Friday). Temp to Perm (performance based). Free staff car parking. Start Dates : April 2026 Key Duties: Using equipment and manual search techniques to ensure that no prohibited articles are taken into secure airport areas. Carrying out regular patrols around airside and landside locations, access control, and passenger and x-ray screening. Attending to and investigating reports of incidents. Completing documentation clearly and concisely on any incidents that may have occurred. Responding to and assisting with emergency situations. Maintaining the highest level of customer service and satisfaction at all times. Requirements: A positive, customer-centric attitude with a genuine desire to create a pleasant experience for all airport visitors. Excellent communication and interpersonal skills, with the ability to remain calm and aid in stressful situations. Strong observational skills and attention to detail to effectively identify potential security risks. Ability to adapt quickly to changing situations and adhere to strict security protocols. Physical fitness and the ability to stand for extended periods and perform routine security tasks. Proof of National Insurance Proof of (current) Address 5 Year Address History Successful candidates will be required to complete a basic criminal record check following their interview in line with CAA requirements. PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history. For an opportunity to interview for this fantastic role, please submit your CV to apply! Optime Group is acting as an Employment Business in relation to this vacancy. WHJS1_NI

Expert Construction is currently seeking an experienced intermediate Health & Safety Advisor to support the health and safety function. for our established Client for their significant Residential project in Belfast. . As the Health & Safety Advisor you will play a supporting role in establishing and managing the Safety, Health, Environment, and Quality function for our sites. You will ensure all company health and safety procedures are maintained to a high standard, working closely with the construction team including Site Managers and the SHEQ Manager. You will be supported by a Senior Health & Safety Manager. Main duties / key responsibilities ? Assist with the compilation and implementation of H&S procedures, policies and other documentation ? To ensure the effective maintenance and improvement of the Integrated Management system in relation to the ISO 45001 & ISO ) standards and Safe T Certification ? Conduct general Risk Assessments and Method Statements throughout all projects ? Review and approve all Subcontractors Risk Assessments and Method Statements ? Ability to negotiate with statutory authorities if required ? Ability to negotiate with Subcontractors if required ? Conduct workplace audits and report findings of non-compliance to Senior SHEQ Manager, Contracts Manager and Site Managers ? Coordinate and accompany contractors on site visits ? To visit sites to ensure that subcontractors are adhering to all H&S requirements ? Promote a positive H&S culture within the Company and site portfolio whilst recommending new initiatives for continuous improvement ? Undertake Visible Felt Leadership visits with Site Management team and Senior SHEQ Manager ? Co-ordinate the availability of persons and facilities to ensure managers, supervisors and employees attend and complete identified H&S training in order to improve company performance as necessary ? To identify improvement activities and training needs and give feedback of findings to Senior SHEQ Manager ? To advise Site Supervisors on compliance and Monitoring all subcontractors and companies plant and to ensure compliance ? Assist the company in reviewing and implementing all the necessary RAMS documentation in line with their third party contract requirements ? Carry out any other reasonable request made by your line manager to support site, departmental or company objectives As the Health & Safety Advisor , you will assist various departmental managers with HSE tasks to ensure company compliance for the site, ensuring managers are proactive and create a positive culture in accordance with the business aims. You will work with various teams to help develop line management capability and the implementation of good people management practices, providing advice and support on complex matters. Essential Criteria: ? A NEBOSH General Certificate or NEBOSH Construction Certificate in Health & Safety ? Experience gained in a similar role. (minimum of 2 years ) ? Knowledge of current Health, Safety and Environmental Legislation ? A good working knowledge of Risk assessments, COSHH, RIDDOR and Display Screen Equipment ? Ability to demonstrate significant experience of working within a construction environment. (preferably Housebuilding) ? Capable of working with processes & procedures. ? Clear & concise communicator Desirable but not essential: ? NEBOSH Fire Safety and Risk Management Certificate ? NEBOSH Environmental Certificate or similar ? NEBOSH Certificate in Health and Well-being at work ? Experience with management systems; ISO14001 & ISO ) Knowledge, Skills, and Abilities: ? Self-motivated with high energy ? Team player with adaptability ? Negotiation skills Customer-focused ? Action-oriented ? Excellent communication skills ? Ability to influence at all levels ? Integrity, honesty, and trust ? Drive for results ? Excellent listening skills ? Business acumen ? Perseverance Hours 42.5 In return for your skills and experience, you will receive: ? Competitive salary ? 20 days Annual Leave ? An excellent team to work with ? Permanent role This is an outstanding role, where the Senior Health & Safety Manager and the management team play a key role in your development within the organisation. Please contact Kevin on for further information or forward your CV using the link below. Skills: Health & Safety Advisor Health & Safety Officer SHEQ Officer

Overall Purpose of the Role As a Senior HR Advisor, you will manage a team of HR Advisors, ensuring the accurate delivery of a range of HR services to the client(s), whilst also ensuring support to the HR manager(s) in the course of their duties. To ensure that all work is completed in a timely and accurate manner, and to undertake assigned activities relating to other functions within HR Services. To liaise with client employees on service issues. Key Responsibilities To line manage a team of HR Advisors, monitoring the effectiveness of individual team members and as necessary motivate, coach and encourage their performance and development. To set, monitor, review and assess individual and team performance through objective setting and regular performance appraisal using Conexia Guidelines. To ensure all Conexia management activities relating to the team e.g., performance, 121s, training activities, attendance and absence management etc. are carried out within required timeframes, ensuring there is adequate resource to meet service delivery requirements. To manage workflow to ensure customer service standards are adhered to in assigning out case work to HR Advisors. To ensure that team members are making consistent use of knowledge management systems, manuals and operating in accordance with policies, procedures and legislation i.e., relevant HRMS/CRM procedures covering Case Management for advice and guidance, tribunal support, workplace investigations and all other services provided to meet client needs. To liaise and agree with the HR Manager(s) on the support necessary to assist the range of work undertaken by the HR Advisors in the HR department. Ensure all work is carried out to meet SLAs / KPIs and Shared Service Centre standards. To undertake duties in relation to telephone queries, email queries and post queries regarding the sphere of work covered by HR Services. To carry out necessary BA and Quality checks as required within the required timeframes. To provide support to team members whilst remaining service focused. To keep up to date with issues across the HR Services. To work closely with the HR Manager(s) to promote a culture of continuous improvement and to ensure that improvements are implemented and communicated effectively. To attend meetings both internally and externally as required. To attend training as required with the intent to use its practical application to improve both own and team performance. Conduct investigations as and when required for management for complaints, incidents etc... Other tasks may be assigned to the role over time based on business need within reason and following consultation with the post holder. Qualifications/Professional Training Essential CIPD Level 5 Skills and Experience Essential Experience of working within an HR environment Excellent organisational skills demonstrated by the ability to manage large and complex workload within agreed timescales whilst maintaining accuracy Ability to work in a flexible manner to meet operational needs Experience of managing/supervising a team. Experience of engagement with clients. Experience of using CRM and HRMS Computer literate Excellent communication and interpersonal skills Desirable Case Management experience Experience in the use of integrated HR Systems Experience of using performance management techniques effectively Tribunal experience Experience of taking lead on an employee relations investigation Experience of managing/supervising a team within the past 5 years Vetting This role will require you to undertake security vetting to CTC level, and as such all candidates must have been resident in the United Kingdom or Republic of Ireland for a minimum period of 3 years at point of application. Some benefits of working for us Competitive Salary Company matched pension scheme Life assurance 23 days holiday rising to 25 after 2 years and 27 after 5 years Opportunity to purchase additional leave 15 weeks fully paid maternity, adoption, and shared parental leave 2 weeks paid paternity leave Company sick pay scheme Opportunity to take a paid day out of the office, volunteering for a charity close to your heart Service awards Recognition awards Health insurance External training and professional academic financial support opportunities On-site subsidised canteen Locked bicycle shelter On-site showers Access to 24-hour Employee Assistance programme Voluntary benefits (available through salary sacrifice): Discounts on retail and socialising e.g. discounted gift cards/cashback Health and wellbeing e.g. dental insurance/health screening Travel and technology e.g. Travel discounts at home/abroad Peace of mind insurances e.g. Income protection/employee and partner critical illness cover For more information, to raise any concerns or should you require any reasonable adjustments throughout the recruitment process during the application process, please contact Skills: Managing performance Team working Customer Focus Effective Communication Planning And Organising WHJS1_NI

Aviation Recruitment experts Optime are searching for Security Officers - Flexible Working to join a well-respected and successful client at Belfast International Airport. This role is open to applicants who have no previous security experience but have a genuine interest in aviation, customer service and security. All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big! Please note: • Due to enhanced background checks, this role is only suitable if you have continuously resided in the UK for the last 3 years. Whats on offer: • Rate of pay: £12.72 per hour whilst training. £13.15 per hour after completion of x-ray training., • 2 weeks of paid training provided (You must be available to attend the full two weeks training)., • You must pick up a minimum of 3 shifts per week . Including 1 weekend day. (Shift timing examples below), • Weekly pay (every Friday)., • Temp to Perm (performance-based)., • Free staff car parking. Start Dates : • April 2026, • May 2026 Key Duties: • Using equipment and manual search techniques to ensure that no prohibited articles are taken into secure airport areas., • Carrying out regular patrols around airside and landside locations, access control, and passenger and x-ray screening., • Attending to and investigating reports of incidents., • Completing documentation clearly and concisely on any incidents that may have occurred., • Responding to and assisting with emergency situations., • Maintaining the highest level of customer service and satisfaction at all times. Requirements: • A positive, customer-centric attitude with a genuine desire to create a pleasant experience for all airport visitors., • Excellent communication and interpersonal skills, with the ability to remain calm and aid in stressful situations., • Strong observational skills and attention to detail to effectively identify potential security risks., • Ability to adapt quickly to changing situations and adhere to strict security protocols., • Physical fitness and the ability to stand for extended periods and perform routine security tasks., • Proof of National Insurance, • Proof of (current) Address, • 5 Year Address History, • Successful candidates will be required to complete a basic criminal record check following their interview in line with CAA requirements. Shifts available: Below are the shifts that will be available on the App, you must be able to work 3 shifts per week and able to work both AM and PM shifts below. This is not a full-time role. Please note there are only AM/PM shifts available. • 04:00am to 12:00pm, • 07:00am to 15:00pm, • 12:00pm to 20:00pm, • 16:00pm to 00:00am, • Minimum monthly hours required for training purposes. PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history. For an opportunity to interview for this fantastic role, please submit your CV to apply! Optime Group is acting as an Employment Business in relation to this vacancy. WHJS1_NI

Reports to : Business Support Manager Company : Brennan & Co NI Location : Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ The Brennan & Co Group , founded in Dublin in 1967, incorporates four companies Brennan & Co , Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia. The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm. What you will be doing day to day * Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process * Maintain a close working relationship with all key parties including customers, suppliers and other departments * Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes * Developing product knowledge and showing a keen interest in the surgical portfolio of products. * Become a subject matter expert in salesforce CRM * Support product specialists with creating opportunities and quotes in the CRM. * Responsibility for pre- and post-sales support for clients. * Assist product specialist in maintaining accurate opportunity and quote reporting * Comply with all internal and external regulatory, legal requirements and processes * Manage sales back-order report so that reporting is correct and up to date * When buying stock ensure it is within either the set minimum qtys or for a validated new sales order * Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover * Provide CRM/ERP data cleansing support? * Answering all phone calls and directing all queries * Supporting the Warehouse role always ensuring stock accuracy * Warehouse cover when required during busy periods and holiday periods including preparing outgoing orders About you * Great communication skills, a team player and an enthusiastic approach * A strong interest in customer service and order processing * Strong IT skills across the MS Office suite * Technically minded with a desire to understand customer needs in relation to products * Excellent numeric and data entry skills with attention to detail and accuracy * 2-3 years' experience in a customer service role with process ordering experience essential * If you have used Salesforce before thats great, but if not, we will provide full training * Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.? What we can offer you * Up to 10% bonus, paid annually. * Pension Contributions * Income Protection * Death in Service Benefit * Sports and Social Club * Investment in your professional and personal growth. Skills: Customer Service Sales Support Telephone Skills Call Center Customer Care Customer Support Administrator Benefits: Performance Bonus Pension Fund Parking Death in Service Income Protection Progression Opportunities Sports and Social WHJS1_NI

JOB VACANCY HGV Drivers: Category 'C' Ref: HGV/DC/AM/05/26 Permanent / Full Time Mon-Fri min 40 hours Starting time: AM Shift (05:30am) Base Location : Duncrue Street, Belfast We are currently looking for full time HGV Drivers (C) to join our busy teams at our site in Duncrue Street, Belfast. As a Driver you will be required to complete multi drop deliveries and collections throughout NI. The Driver will also be required to collect and move commercial containers when required. As a AM shift Drivers, you will start at 05.30am based from Duncrue site, Monday to Friday, with Saturdays required, on a rota basis. Roles & Responsibilities • Ensure excellent customer service skills that support the RiverRidge Brand, • Ensure Health & Safety adherence at all times, • Complete vehicle checks in line with Operating licence procedures, reporting any defects to the Transport Office (both electronically and verbally), • Follow all regulations relating to driver's hours and safe operation of heavy goods vehicles, • Working collaboratively with the transport team to ensure excellent operational service is maintained, and continually improved, • Wear appropriate Personal Protective Equipment (PPE), • Undertake all necessary training, & cooperate with the security clearance process as required, • Must hold a valid HGV licence - Category 'C',, • Must hold a Digital Tachograph card and Full Driver CPC, • Full UK Driving Licence (Max of 6 penalty points), • Basic disclosure checks i.e., Access NI, will be required and should be maintained, • Ability to undertake manual work, • Flexible approach to working hours is required in relation to finish times, weekends, and bank holidays, • Excellent customer service skills, • Team Player, • Good Communication skills (both verbal and written), • Minimum of 6 months HGV driving experience, • Previous experience working in the waste industry, • Any offer of employment will be subject to a successful driving assessment * What we offer! • Competitive Hourly Rate - Competitive Hourly Rate - £15.73ph, • Annual Bonus scheme available, • Overtime rate of Time and a Half for hours worked over 44 hours Monday to Friday, • Saturday, Sunday & Bank Holiday - Time and a Half, • 28 days Annual leave (incl. of 8 Customary/Bank Holidays), • Company pension scheme Closing Date: 20th May 2026, 5 pm To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register. WHJS1_NI

Brook Street Recruitment is delighted to be partnering with a leading global insurance brokerage to recruit an experienced Insurance Account Manager for their growing Belfast team. Our client is one of the world's largest and most respected insurance brokers, renowned for delivering exceptional client service and tailored risk solutions. With a strong local presence in Belfast and the backing of a global network, they offer the perfect blend of collaboration, expertise, and career opportunity. The Role As an Insurance Account Manager, you will take ownership of a portfolio of commercial clients, focusing on both growth and retention. You will play a pivotal role in delivering strategic insurance advice and building long-term, trusted relationships. You will be supported by a highly experienced team including Account Managers, a New Business Broker, Contact Manager and a dedicated Claims Team - enabling you to focus on what you do best: advising clients and driving business forward. Responsibilities will include: Place all types of commercial risks within the market. Provide expert and prompt advice to clients regarding their insurance needs Liaise as appropriate with insurer partners. Maintain the highest quality of customer service levels by prompt, customer-focused, professional servicing of client accounts by efficient Mid-Term-Adjustments and customer queries. File Management - ensure individual client cases are completed promptly, effectively, accurately and fully. Ensure client confidentiality is maintained and protected at all costs. Comply with all company policies and procedures. Criteria Extensive account handling experience within the corporate or commercial sector Experience dealing with technical insurance issues Experience dealing with a diverse client base on risks of various sizes and complexity Excellent communication and interpersonal skills, able to communicate with people at all levels using a variety of communication channels CII qualified (or working towards exams) Benefits Competitive salary (dependent on experience) The opportunity to join a globally respected brokerage with genuine career progression A collaborative and supportive team environment Exposure to complex and interesting commercial risks If you are an ambitious insurance professional looking to take the next step in your career with a market-leading organisation, we would love to hear from you. Please submit your CV via the apply link or contact Colleen Farquharson at Brook Street Recruitment for a confidential discussion. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Solar Electrician Salary: £(Apply online only) basic (dependent on experience) Job Description: We are seeking a highly skilled and fully qualified Solar Electrician to join our team on a permanent basis for our client, a leading renewables company based in Northern Ireland. The ideal candidate will have extensive experience in solar panel electrical installations, maintenance, and troubleshooting, with a strong commitment to safety and quality. Responsibilities: • Install, maintain, and repair solar photovoltaic (PV) systems on domestic and commercial properties, • Perform electrical wiring, connections, and testing of solar panels and related equipment, • Ensure all installations comply with relevant electrical codes and standards, • Conduct site assessments and prepare electrical systems for solar panel installation, • Diagnose and troubleshoot electrical issues related to solar installations, • Work collaboratively with other team members and subcontractors, • Maintain a clean and safe work environment, • Communicate effectively with clients and provide excellent customer service, • Keep up-to-date with the latest industry standards and technologies Requirements: • Fully qualified electrician with relevant certifications - NVQ Level 3 - C&G Level 3 in Electrical Installations, 18th Edition, AM2., • 2391 Test and inspect or equivalent would be desireable but not essential, • Proven experience in solar PV system installation and maintenance, • Strong knowledge of electrical codes, standards, and safety protocols, • Ability to work at heights and in various weather conditions, • Excellent problem-solving skills and attention to detail, • Strong communication and interpersonal skills, • Valid driver's license and reliable transportation, • Additional certifications in solar PV systems (BPEC / NVQ) are a plus. Benefits: • Competitive salary of £40,000 - £45,000, based on experience and location, • Opportunity to work with a leading renewables company, • Potential for long-term career progression, • Supportive and professional work environment If you are a dedicated and skilled Solar Electrician looking for a rewarding opportunity, we would love to hear from you. How to Apply If you have the relevant experience and skills, we encourage you to apply by sending your CV. Application Process: Interested candidates should submit a CV to James Feeley, Department Lead at Unify Renewables. Unify HQ Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately. We thank all applicants who respond, but only those shortlisted will be contacted

Brook Street Recruitment is working on behalf of our who is urgently seeking an experienced Freight Forwarder to join their well-established logistics team based in Mallusk. This is an excellent opportunity for a skilled freight professional who thrives in a fast-paced environment and is confident managing end-to-end freight operations. Benefits Competitive salary up to £35,000, depending on experience Supportive team environment within a dynamic, growing logistics business Excellent opportunities for long-term career progression within the freight sector Key Responsibilities Coordinate import and export shipments across air, sea and road Liaise with carriers, agents, and customers to ensure smooth, timely deliveries Prepare and manage all shipping documentation (bills of lading, invoices, etc.) Provide quotations and negotiate rates with suppliers and clients Track shipments and proactively resolve any issues during transit Ensure full compliance with international trade and customs regulations Experience & Skills Required Must have previous freight forwarding experience - 100 % essential Strong familiarity with customs procedures and documentation Knowledge of customs and international shipping regulations Excellent communication, organisational, and multitasking skills Ability to work effectively under pressure in a busy operational environment If you have proven freight forwarding experience and a proactive approach to customer service and problem-solving, we want to hear from you. If you meet the above criteria and are available to step into a new role quickly, please submit your CV via the link to Colleen. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Are you an ambitious sales professional ready to take the next step in your career? Do you thrive in a fast-paced environment and want a role that offers real progression into a field-based position? If so, this could be the perfect opportunity for you. Brook Street Recruitment is currently recruiting on behalf of our client in Mallusk for a driven and motivated Sales Manager to join their growing team based in Mallusk. This is an exciting opportunity to start in a desk-based role, building strong foundations within the business, with a clear pathway to transition into a field-based position. The Role: Manage and develop new and existing customer relationships Proactively generate leads and identify new business opportunities Deliver excellent customer service and account management Work towards and exceed sales targets Collaborate with internal teams to ensure customer satisfaction Progress into a field-based sales role as you develop within the business Criteria: Previous experience in a sales or business development role Strong communication and negotiation skills Self-motivated, target-driven, and results-focused A desire to build a long-term career in sales Full driving licence (preferred for future field-based responsibilities) Benefits: Salary of circa £32,000 depending on experience Clear career progression into a field-based Sales Manager role Supportive and growing business environment Opportunity to make a real impact and grow with the company If you're looking for a role where you can develop, progress, and take ownership of your success, please send your to Colleen Farquharson CV via the apply link or you can call for a confidential chat Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Job Title: Stairlift Installer Location: Belfast Salary: £35,000 - £40,000 + Overtime + Company Vehicle + Benefits Overview We are recruiting for an experienced Stairlift Installer to join a well-established and growing mobility solutions provider covering Belfast and the wider Northern Ireland area. This is a field-based role focused on the installation of stairlifts and associated accessibility equipment within domestic environments. This position would suit a hands-on engineer with a strong mechanical and/or electrical foundation who takes pride in quality workmanship and customer service. Key Responsibilities Installation of straight and curved stairlifts in domestic properties Ensuring all work is completed to a high standard and in line with safety regulations Conducting site surveys and assessing installation requirements Diagnosing and resolving basic faults during installation Providing clear handovers and demonstrations to end users Maintaining accurate job records and documentation Representing the business professionally in customer-facing environments Requirements Strong foundation in mechanical and/or electrical engineering (essential) Experience in stairlift installation, mobility equipment, or a similar field service role Ability to work independently and manage your own schedule Strong problem-solving skills and attention to detail Good communication skills and customer-focused approach Full UK driving licence What's on Offer Competitive base salary of £35,000 - £40,000 Overtime opportunities Company vehicle, tools, and uniform provided Ongoing training and development Stable, growing business with long-term career prospects WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Brook Street is currently working on behalf of a well-established client in Belfast to recruit an experienced Imports Operations / Freight Coordinator to join an established team Key Responsibilities Coordinate FCL import and export shipments with a range of global carriers Arrange collections with transport providers and liner shipping companies Manage shipment documentation, including Bills of Lading, invoices, and pre-alerts to overseas offices Track and trace shipments, ensuring timely updates to clients and partners Support customs processes, including completion of import/export entries Maintain compliance with company procedures and industry regulations Assist with general operational duties as required by the supervisor Essential Criteria Previous experience in freight forwarding, particularly ocean imports is require Strong understanding of import/export processes and customs procedure Experience liaising with shipping lines, co-loaders, and transport providers (including online booking systems) Excellent communication skills, both written and verba Strong communication and problem-solving abilities Proficient in Microsoft Office Suite Ability to work independently, manage workload effectively, and meet deadlines in a fast-paced environment Knowledge of container loading processes Experience using CNS or similar freight operating systems Strong organisational skills with the ability to prioritise tasks Reliable and punctual, with flexibility to work occasional overtime if require Professional telephone manner and customer-focused approach If you are interested in this opportunity, please submit your CV to Colleen Farquharson via the apply link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Senior Freight Forwarding Manager - Future Director Opportunity Are you an experienced freight forwarding professional with a passion for leadership and growth? Ready to take the next step toward directorship? This is your opportunity to join a dynamic and rapidly expanding logistics company based in Belfast - a business recognised as one of Northern Ireland's leading providers of international ocean freight services. Our client is now seeking a Senior Freight Forwarding Manager / General Manager to take the lead in managing daily operations, driving performance, and playing a central role in shaping the company's future. This is a key leadership position with a clear path to directorship for the right candidate. As Senior Freight Forwarding Manager, you'll be responsible for ensuring operational excellence across import/export functions while maintaining outstanding customer service delivery. You'll oversee team performance, enforce compliance standards, and contribute directly to strategic business growth. This is a hands-on, high-impact role where your expertise will be valued, your leadership trusted, and your ambition rewarded. Duties Lead, manage and support the Import/Export team to ensure smooth operations Maintain and implement company policies and compliance standards Monitor KPIs and generate regular management reports Deliver a consistently excellent customer experience Provide guidance to team members, encouraging development and collaboration Identify opportunities for process improvements and business expansion Criteria Minimum 5 years' experience in deep sea ocean freight forwarding (import/export) Strong knowledge of the NI / UK freight forwarding and logistics market Proven leadership and team management skills Excellent decision-making, planning, and negotiation abilities Confident communicator with a positive, hands-on approach Customs knowledge is desirable but not essential Benefits Opportunity to progress to directorship Join a growing, reputable freight company with a strong international presence Work in a collaborative environment where your contribution directly shapes the business Enjoy private healthcare, pension scheme, and a competitive salary based on experience If you're a forward-thinking logistics professional ready for a senior leadership role with real growth potential, we want to hear from you. Apply today by submitting your CV to Colleen Farquharson via the apply link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Brook Street Recruitment is currently working on behalf of our client in the Belfast Dargan Crescent area to recruit a full-time, permanent Finance Assistant to join their growing team. The Role The successful candidate will support the Finance Team and Senior Management by processing purchase and sales transactions, managing payments and receipts, carrying out credit control duties, maintaining accurate financial records, and assisting with month-end processes in line with departmental deadlines. Key Responsibilities Maintain and manage the Purchase Ledger Handle customer payment queries efficiently and professionally Raise purchase orders and liaise with suppliers Process purchase invoices accurately and in a timely manner Prepare and issue sales invoices and credit notes Carry out credit control activities Accurately allocate payments and receipts to supplier and customer accounts Complete month-end procedures in line with finance deadlines Support the wider finance team with additional duties as required Essential Criteria Minimum of 5 GCSEs, including Maths and English At least 2 years' administration and finance experience Strong Microsoft Office skills, particularly Excel, Word, and Outlook Experience using MIS/ERP systems Willingness to learn new finance systems, software, and processes Desirable Criteria Accounting Technician qualification or part-qualified status Experience using Sage Intacct, Accura, or similar finance systems Skills & Attributes Excellent attention to detail Strong communication and interpersonal skills Ability to organise and prioritise workload effectively Capable of meeting deadlines in a fast-paced environment Team player with a flexible and supportive approach Additional Information This is a full-time, permanent position Working hours are 40 hours per week, Monday to Friday. Salary DOE - 28-30K per year Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. Are you someone that has a wealth of life experience w

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