Customer relation jobs in Newcastle Upon TyneCrear alertas

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

You’ll be the go-to expert for all things payroll - handling queries from employees and across the business with confidence and accuracy. From payment questions and tax queries to payroll reports and manual calculations, you’ll make sure every detail runs smoothly. You’ll also support general admin tasks, ensuring every process is completed efficiently. Above all, you’ll deliver a first-class service to both internal teams and external partners. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority., • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us., • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. What you will be doing... • Contribute to the effective working of the payroll team to ensure 1st class, seamless service delivery., • Administer end-to-end payroll processing., • Post payroll transactions and investigate and resolve queries., • Process weekly and/or monthly payrolls., • Manage shared inboxes and other information received in relation to payroll., • Regularly communicate with our customers to support partnership working., • Work closely with our colleagues to ensure we have accurate payroll data., • Ensure accurate and timely delivery of service. Some of the skills and experience we are looking for: • Excellent interpersonal and communication skills, • Commitment to high quality and 1st class customer service, • Highly numerate and analytical with excellent attention to detail, • Passionate about customer service, • Experience of high volume, fast paced payroll environment, • Able to take responsibility of your own work as well as supporting your colleagues in maintaining high standards, • Competent in producing manual calculations, • Experience of continuous improvement, • Ability to work towards KPIs and SLAs, • Flexible and the ability to work in pressurised situations and deliver to agreed timescales, • Positive attitude, • Highly organised, self-motivated who is proactive in their approach Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes. Are we the right fit for you? At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Holly at

Freight Account ManagerHit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.- Newcastle- Up to £40,000 Our client, a well-established freight forwarding company, is looking for a Freight Account Manager to join their team in Newcastle.As a Freight Account Manager, you will manage your own portfolio of customer accounts, ensuring a personalised and efficient service that builds loyalty, drives repeat business, and supports smooth operational delivery.Job type: Permanent Salary: Up to £40,000 Key Responsibilities Manage and develop your own portfolio of customer accounts Deliver a personalised and professional service to build strong customer relationships Ensure shipments are processed efficiently and accurately Liaise with internal operations teams to ensure smooth delivery of freight solutions Identify opportunities to grow accounts and increase revenue Maintain accurate records of customer interactions, shipments, and account activity Person Specification Previous experience in Air or/and Ocean freight is essential Proven account management experience with a track record of building and managing client portfolios Good understanding of UK transport and freight forwarding operations Strong relationship-building skills, both over the phone and in person Ability to work in a fast-paced environment and collaborate effectively with colleagues Highly organised with strong attention to detail and accuracy Ability to work well under pressure and meet tight deadlines High competency with Microsoft Excel and strong IT literacy WR Logistics are the 1 recruitment partner for all vacancies in the logistics industry.We recruit in the UK & USA for permanent jobs. xjlbheb WR is acting as an Employment Agency in relation to this vacancy.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the roleTo provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. AccountabilitiesCollaboration across multiple digital channels to personalise each interaction with a customer.Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.Support teams within the business operations function as needed, including risk management, compliance and collections.Comply with all regulatory requirements and internal policies related to customer care.To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.Analyst ExpectationsTo meet the needs of stakeholders/ customers through specialist advice and supportPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.Likely to have responsibility for specific processes within a teamThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.Check work of colleagues within team to meet internal and stakeholder requirements.Provide specialist advice and support pertaining to own work area.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.Make judgements based on practise and previous experience.Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. xoofyoe They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Drinks Sales Executive (On-Trade) Newcastle (Field-based) £35,000 per annum Beverage / Hospitality Sales I currently have an exciting opportunity for an enthusiastic, outgoing, and target-driven Drinks Sales Executive to join a brand new team specialising in on-trade sales across the North East. You'll be responsible for driving new business across a wide range of hospitality venues - including bars, restaurants, pubs, and hotels. You'll be passionate about the drinks industry, confident in building long-term relationships, and experienced in delivering results in a competitive, fast-paced sales environment. Key Responsibilities Identify and win new business opportunities within the on-trade sector across Newcastle. Develop tailored sales strategies to meet targets and increase brand visibility across your territory. Build strong relationships with key decision-makers in hospitality venues. Deliver regular reporting on sales performance, trends, and market insights. Collaborate with internal marketing and supply teams to support product launches and campaigns. Represent the brand at trade events, tastings, and customer activations. About You Proven experience in on-trade drinks sales within the North East Strong track record of winning new business and growing existing accounts. Confident, outgoing, and able to build rapport quickly with a wide range of clients. Self-motivated and target-driven, with a proactive approach to meeting and exceeding KPIs. Excellent communication, negotiation, and presentation skills. Full UK driving licence and willingness to travel across the North East. What's on Offer Competitive salary of £35,000 Generous bonus scheme Company car Pension scheme Generous staff benefits scheme including wellbeing benefits, retail discounts and cycle to work scheme. Career progression opportunities within a growing team Interested? Apply now with an up to date CV to be considered for this exciting Sales Executive opportunity. WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Freight Coordinator - Join the UK's Fastest Growing Freight Forwarder! Location: Newcastle Salary: £27,000 - £40,000 DOE Job Type: Full-time, Permanent Holidays: 25 days + benefits package Working hours - business hours including flexible finish on Fridays Are you an experienced Freight Coordinator / Freight Forwarder looking to join a business that's going places? This multi-site, global logistics company is officially recognised as one of the fastest growing freight forwarders in the UK and is currently building a high-performing super team at their expanding office. If you have experience in Sea Freight, Air Freight, Road Freight or Multimodal within a freight forwarding environment, this is a genuine career-defining opportunity with long-term progression. The Role - Freight Coordinator You'll be responsible for managing shipments end-to-end while delivering outstanding service to key accounts. Key responsibilities: Manage day-to-day import and export shipments (Sea, Air, Road & Multi-modal) Handle key blue-chip accounts and deliver exceptional customer service Raise and manage job files and shipping documentation Invoice jobs on completion Negotiate with suppliers, carriers and partners Work closely with the sales team on quotations and shipment updates Process jobs using the company's in-house freight management system What We're Looking For Essential experience: Proven experience working for a Freight Forwarder Strong knowledge of at least one of the following: Sea Freight Air Freight Road Freight Multi-modal Freight Customs / Import / Export You'll be: Organised and detail-oriented Confident managing multiple shipments at once Customer-focused and commercially aware Comfortable working in a fast-paced, growing environment The Package £27,000 - £40,000 salary (depending on experience) 25 days holiday Benefits package discussed at interview Real career progression within a rapidly growing UK freight forwarder Supportive, ambitious and high-energy team environment Why Join? Join the UK's fastest growing freight forwarding business Be part of a company that is investing heavily in growth and people Excellent long-term career development opportunities Work with a modern, forward-thinking logistics business Apply now if you're a Freight Coordinator, Freight Forwarder, Import/Export Clerk, or Multimodal Operator looking for your next big step. WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

JOB DESCRIPTION Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. We have part-time and full-time opportunities available. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area. Key skills and responsibilities include: Inspect and deal all games within the casino, ensuring table security is to the highest standard possible. Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations. Ensure that game commentary is clear and company procedures are adhered to. Explaining the rules of games to customers, as well as other club facilities. Excellent customer service skills. Acknowledgement and understanding of customers' needs. An efficient team player. Personal Functional License (PFL) required. Being flexible and able to work a variety of shifts including night shifts and weekends. Please note applicants must be over the age of 18 and have the right to work in the UK. In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below. WHAT WE OFFER As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including: Company funded benefits Private GP helpline. Discount portal for popular retailers, restaurants, leisure and more. Pension scheme. Life assurance. Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue. 20% discounted gym membership. Mental health support. Family-friendly and wellbeing policies. Flexible benefits* " designed for employees to choose the best package for their personal needs. Health Cash Plan (level 1 is company funded). Critical illness cover. Dental insurance. Travel insurance. Health Screening. Rewards, recognition, development, and events Career development opportunities. Genting Academy " online learning portal. Long service awards. Staff social fund. Annual company Christmas present. A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament. Tips *Subject to eligibility. OUR BUSINESS Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us. TPBN1_UKTJ

Salary: £25,000 + annual bonus and benefits Work Level: 1 Shift: Mon - Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 -19:00 Monday to Friday and 08:00 -13:00 on Saturdays (1 in 3) at some point. At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. We're recruiting for Claims Handlers to join our Third Party Assist team (Motor Insurance). The Role: Proactively offering the benefits of using our network of repairers and hire providers to 'non fault' third parties. Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and our organisation. Negotiating effectively with third party stakeholders and suppliers to ensure a 'fair settlement' is achieved for both the third-party claimant and our organisation. Proactively managing the department priorities such as monitoring ongoing hire and repair. Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate. Negotiating effectively to control costs. We need you to have (min requirement) Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome. Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach. Ability to take ownership for own decisions within the established authority limits and parameters. Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required. Showing good planning, prioritising and organisation skills. A positive attitude and a flexible & resilient approach to change and team working. What's in it for you? Prepare for your retirement with our colleague pension scheme. Virtual GP Service for you and your family 365 days a year. Performance related annual bonus. Indulge in a generous holiday allowance with a minimum of 7.2 weeks. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday Enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. Ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. Buy as you Earn and Save as you Earn share schemes

Commercial Motor Underwriting Support – PERMANENT FULL TIME - HYBRID WORKING Are you ready to join an award-winning company that prioritises your well-being and work-life balance? We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level. We are looking for someone to provide high quality technical and administrative support to the Commercial Motor Underwriters, external Brokers and corporate Insureds, by the timely and accurate completion of policy documentation and other varied administrative tasks throughout the lifetime of each policy. Delivering services in line with service level agreements, providing a solid foundation for the delivery of the Commercial Motor business plan, enabling the Underwriters to focus on the acquisition of new business and the retention of existing business. Acting as a first point of contact for Underwriters, external Brokers and corporate Insureds via various channels including e-mail, inbound and outbound calls. CHALLENGED NOW AND-EXPERT NEXT. Responsibilities: • Ensuring all renewal preparatory work is completed within pre-renewal period., • Policy debiting producing policy documents, certificates and other mandatory documents for all New Business and Renewals., • Making policy and premium adjustments where required, producing new certificates and endorsements/schedules to meet individual client needs., • Assimilating often fragmented and inconsistent data provided by Brokers into a meaningful set of declared changes., • Undertake all aspects of Fleet Credit Control including preparing and reconciling statements, allocation of monies received, ensuring payment plans via direct debit are set up for Commercial Insured and proactively chasing Brokers and insured when any payments are missed., • Maintaining accurate control data and using various channels, where required, to chase up on Renewals that are due., • Complete all associated administration tasks in relation to the timely and accurate processing and recording of all business written in the underwriting area in both a timely and accurate manner to ensure the meeting of business plan objectives and underwriting service standards., • Being available at all times to deal with inbound and outbound calls, emails or messages from the internal underwriting team or external brokers., • Primary point of contact for any insureds who are having trouble, or require help with using the Fleet vehicle MID application., • Ensure the daily Policy extract from CMP is loaded into the MID extranet application in a timely manner each day., • Conduct yourself positively and professionally to present yourself as an ambassador for the company., • You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to. Knowledge, Experience & Qualifications: • Good level of verbal and written communication skills., • Basic telephony skills, • Insurance experience providing technical and administrative support of 1 year+, • Basic Credit Control skills, • A positive approach to providing excellent customer service., • Proactive, use initiative and problem-solving., • Attention to detail and a systematic approach to all tasks given within agreed SLA's., • Actively seeks to develop skills and knowledge, striving to reach maximum potential as an individual and within a team., • Trustworthy and approachable, ensuring confidentiality at all times., • Ability and drive to work towards achieving monthly SLA's and daily/weekly deadlines., • A demonstrable skill / knowledge in each of the following areas is essential: MS Word, Excel and PowerPoint. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E: • Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards., • Unmatched Work-Life Balance., • Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer: • Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*, • 7.5% Discretionary Annual Bonus*, • Healix Private Medical Insurance Options*, • 3 x Annual Salary Life Assurance*, • A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family., • Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*., • Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics) At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help

An Internal Sales Engineer with experience of electrical products, producing quotations and processing orders is needed by a North East engineering company Working within a successful team you will be responsible for building and maintaining successful partnerships with customers, colleagues and suppliers, consistently generate profitable sales by dealing with existing customers and providing & following quotations as appropriate and deliver excellent customer service You will also Manage customer queries in relation to invoices, orders or stock Supporting the Field Sales team Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings. Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launchesAs an Internal Sales Person for you will need the following experience and qualities: - Experience of working in an Internal Sales role Experience of working within a sales / target driven role Some knowledge of electrical equipment sales Proactive mind set To be customer centric with a customer service background To demonstrate proactive sales via phone and online To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail A flexible approach and an ability to work under pressureThis is an opportunity to join a nationally recognised company with good benefits and career / technical development opportunities Please call Adam Jones at Major Recruitment or click Apply Now to send your CV

Fire & Security Engineer Location: Newcastle and surrounding areas Salary: £40,000 - £45,000 basic DOE Job Type: Full-Time, Permanent A highly respected fire and security company, known across Newcastle for delivering exceptional service and innovative solutions, is looking for an experienced Fire & Security Engineer to join their expanding team. With a reputation for quality, professionalism, and investment in their people, this company offers the perfect environment for ambitious engineers to grow and thrive. This is an exciting opportunity to work on a wide variety of commercial and industrial sites, gain exposure to the latest systems, and be part of a team that genuinely values its engineers. What's on Offer Competitive salary £40,000 - £45,000 depending on experience Paid travel time after the first 30 minutes 25 days holiday plus bank holidays Strong on-call allowance Life insurance and enhanced sick pay Ongoing training, development, and clear progression paths Work with a supportive, professional, and highly skilled team Your Role Install, service, and maintain fire and security systems Diagnose faults and carry out repairs or component replacements Ensure all systems meet current standards and compliance requirements Provide a professional, customer-focused service on-site Plan and manage your workload efficiently while collaborating with the wider engineering team Who We're Looking For We want engineers who are motivated, hands-on, and take pride in delivering high-quality work. If you're looking for stability, career growth, and the chance to work for a company that invests in its team, this is the role for you. Send your CV to or call for a confidential conversation and ask for Jordan. Keywords: Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician Alecto Recruitment Ltd is acting as an employment business in relation to this vacancy. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician. INDAV

Astute's Nuclear team is partnering with a world leader in the field of cable and pipe seals and is looking to recruit a Sales Development Representative (North) to join their growing business. The Sales Development Representative is key to developing both new and existing clients. This is a phone-based, hybrid working position, offering the opportunity to progress into an external sales position within two years. This position comes with a competitive salary and a generous performance bonus scheme of 20%-40% based on personal and company performance. If you have experience in Account Management or Internal Sales and are looking to work for an organisation that values staff and provides career progression opportunities, then submit your CV to apply today. Key Responsibilities of the Sales Development Representative (SDR) The SDR will: Proactively identify and develop new B2B sales opportunities through existing accounts and new prospects. Collaborate with internal teams to build account intelligence, define target markets, and shape sales strategies. Conduct research and account mapping to understand customer needs and potential, focusing on sectors like power generation and data centres . Generate leads via cold calling , email outreach, referrals, and social selling . Reconnect with existing targets showing limited or no recent activity. Schedule meetings and coordinate introductions for the external sales team. Accurately record all activities and interactions in the CRM system . Follow up promptly on inbound leads and inquiries. Represent and promote the business's core values both internally and externally. Provide regular, meaningful feedback to management on market trends, forecasts, and product planning. Offer pre-sales technical guidance and contribute to bespoke design solutions where needed. Build relationships with design engineering clients , organising 'lunch & learn' and CPD sessions . Required Professional Qualifications & Experience We are looking for someone with the following: Degree or equivalent qualification (candidates with strong relevant experience will be considered without a degree). Proven experience in a business development or inside sales role, ideally phone-based. Industry experience in one or more of the following critical sectors is an advantage: nuclear power , data centres , onshore oil & gas, rail, pharmaceuticals, or water. Understanding of civil, electrical, control, automation, or mechanical systems relevant to our markets (specifically related to sealing solutions ). Demonstrated success managing complex, long-term sales projects. Skilled in using industry databases, project news, and professional networks to identify opportunities. Salary and Benefits for the SDR Role Competitive salary Hybrid Working (Flexibility) 20-40% performance bonus Career progression opportunity to external sales Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful. TPBN1_UKTJ

Astute's Nuclear team is partnering with a world leader in the field of cable and pipe seals and is looking to recruit a Sales Development Representative (North) to join their growing business. The Sales Development Representative is key to developing both new and existing clients. This is a phone-based, hybrid working position, offering the opportunity to progress into an external sales position within two years. This position comes with a competitive salary and a generous performance bonus scheme of 20%-40% based on personal and company performance. If you have experience in Account Management or Internal Sales and are looking to work for an organisation that values staff and provides career progression opportunities, then submit your CV to apply today. Key Responsibilities of the Sales Development Representative (SDR) The SDR will: Proactively identify and develop new B2B sales opportunities through existing accounts and new prospects. Collaborate with internal teams to build account intelligence, define target markets, and shape sales strategies. Conduct research and account mapping to understand customer needs and potential, focusing on sectors like power generation and data centres. Generate leads via cold calling, email outreach, referrals, and social selling. Reconnect with existing targets showing limited or no recent activity. Schedule meetings and coordinate introductions for the external sales team. Accurately record all activities and interactions in the CRM system. Follow up promptly on inbound leads and inquiries. Represent and promote the business's core values both internally and externally. Provide regular, meaningful feedback to management on market trends, forecasts, and product planning. Offer pre-sales technical guidance and contribute to bespoke design solutions where needed. Build relationships with design engineering clients, organising "lunch & learn" and CPD sessions. Required Professional Qualifications & Experience We are looking for someone with the following: Degree or equivalent qualification (candidates with strong relevant experience will be considered without a degree). Proven experience in a business development or inside sales role, ideally phone-based. Industry experience in one or more of the following critical sectors is an advantage: nuclear power, data centres, onshore oil & gas, rail, pharmaceuticals, or water. Understanding of civil, electrical, control, automation, or mechanical systems relevant to our markets (specifically related to sealing solutions). Demonstrated success managing complex, long-term sales projects. Skilled in using industry databases, project news, and professional networks to identify opportunities. Salary and Benefits for the SDR Role Competitive salary Hybrid Working (Flexibility) 20-40% performance bonus Career progression opportunity to external salesAstute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful