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The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. , Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of learning interventions Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services

Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests. Looking for a role where no two days are the same and where your people skills truly shine? As a Customer Service Advisor, youll be the friendly first point of contact for a

Monday to Friday, 08:00 - 17:30 (37 hours per week on rotational early/late shifts) - Office based.Start Date: ASAP - Temporary with potential to become permanent, - Multiple hires.Do you want to work for a family-feel company where you are truly valued? Are you passionate about making a difference?

Looking for a role where no two days are the same and where your people skills truly shine? As a Customer Service Advisor, youll be the friendly first point of contact for a wide range of council services.

To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Suppo

Monday-Sunday (5 days on 2 days off)Holidays:?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years serviceAre you a tech lover, with customer se.

To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase. In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing applic

If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. We always look for ways to give the best customer experience, make things more efficient and try new things.

We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. In our Customer Service Centre, no two days are the same, one m

In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Cen