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Duties and Responsibilities: · Maintaining statistical and financial records · Develop business strategies to raise our customer’s pool, expand store traffic, and optimize profitability · Create and manage a relaxed, welcoming, customer-focused environment · Dealing with customer queries and complaints · Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so · To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximize profits · Conduct price and feature comparisons to facilitate purchasing · Recruit and Train new staff and conduct induction · Ensure high levels of customers’ satisfaction through excellent service · Ensure racks are fully stocked · Utilizing customer experience and everyday coaching across the team (especially during peak times) · Inform customers about discounts and special offers and managing budgets Skill/experience/qualifications: · Excellent all-around managing skills · Strong experience in Excel · Excellent organizational and proven ability to manage the full extent of business requirements · Must have excellent communication and interpersonal skills · Customer management skills Bachelor &/ Master’s degree or a related study and experience

Job Title: Sales and Business Development Manager Location: Reading, United Kingdom Salary: £38,970 per annum (Compliant with the Skilled Worker visa minimum salary for SOC 3545) Hours: Full-time – 37.5 hours per week Job Type: Permanent About the Company: We are a fast-growing and dynamic travel agency, offering tailored travel experiences and global travel solutions to a diverse client base. As part of our expansion, we are seeking a talented Sales and Business Development Manager to lead our commercial strategy, expand our customer base, and strengthen relationships with corporate and retail clients. Job Purpose: The Sales and Business Development Manager will be responsible for driving revenue growth through developing new business opportunities, managing key accounts, and leading the company’s sales and marketing strategy. This is a senior role with significant autonomy and responsibility, reporting directly to the Director. Key Responsibilities: Develop and implement a sales and growth strategy to expand the company’s market share in the travel sector. Identify and target potential B2B and B2C clients, including corporate travel partners, schools, and private groups. Manage and grow existing client relationships, ensuring high levels of satisfaction and retention. Negotiate and close commercial contracts with new clients and partners. Conduct market research and competitor analysis to identify new trends and opportunities. Collaborate with the Director to plan and execute digital marketing campaigns and promotional initiatives. Represent the company at trade shows, events, and networking opportunities. Produce detailed sales forecasts, reports, and KPIs for internal review. Person Specification: Essential: Minimum of 3 years’ experience in sales, business development, or account management – preferably in the travel, hospitality, or tourism sector. Proven track record of meeting or exceeding revenue targets. Strong communication and negotiation skills. Commercial awareness and ability to develop pricing strategies and proposals. Experience in CRM systems, sales reporting tools, and Microsoft Office Suite. Ability to work independently and take initiative. Desirable: Experience working in or with a small business or start-up. Knowledge of global travel markets, ticketing platforms (e.g., GDS systems), and travel supplier networks. Degree in Business, Marketing, or related field. Visa Sponsorship: This role is eligible for Skilled Worker visa sponsorship under SOC code 3545 – Sales Accounts and Business Development Managers.