Customer relation jobs in LiverpoolCrear alertas

Are you a senior HR transformation expert ready to lead global programmes and shape the future of job architecture? Join a high-growth SaaS company transforming how HR and Reward teams manage job architecture, compensation and skills data. As Senior Manager, you'll lead complex global programmes, partner with external clients, and deliver AI-powered solutions that drive fair and scalable workforce decisions. The role combines client facing strategic advisory, solution design and hands-on delivery, effectively bridging deep technical expertise in job architecture with client engagement and programme management and leadership. What you'll do: Lead end-to-end delivery of global job architecture transformation programmes Design and implement levelling frameworks using cutting-edge technology Guide clients through onboarding, change management, and adoption Act as a strategic advisor to senior stakeholders, influencing retention and growth Collaborate across product, data, and customer success teams to shape solutions What you'll bring: Proven experience in HR transformation, job architecture and compensation strategy Deep knowledge of job levelling and evaluation methodologies (e.g. Mercer IPE, Hay, WTW) Experience in managing global HR transformation and change management Strategic account management experience with global clients Strong analytical skills and confidence interpreting workforce data Exceptional communication and stakeholder engagement skills Familiarity with HR tech platforms (e.g. Workday, Oracle, SuccessFactors) What's in it for you: Lead high-impact programmes with global clients Influence product evolution and contribute to thought leadership Be part of a collaborative, inclusive, and fast-paced team Shape the future of work with innovative AI technology If you thrive in a start-up environment and want to make a real impact, we'd love to hear from you. Access to London or Bristol is helpful, but this is a fully remote role. The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Our OEM Client based in Gaydon is searching for a Delivery Buyer to join their team, Inside IR35. This is a maternity leave cover contract position. Umbrella Pay Rate: £27.03 per hour. The Opportunity: Overall responsibility and leadership for all contract management and Supplier Relationship management activities and local and regional sourcing within their sphere of responsibility. This includes: Responsible for supporting the strategic sourcing activity in line with Strategy Category Plan, providing insight and local market intelligence, as required. Responsible for sourcing any local and regional spend in line with the SCP. Responsible for implementing the relevant global contracts sourced by the Strategic Buyer. Responsible for the Contract and Supplier Relationship Management activities for the contracts created at a global and regional level. Responsible for Regional/Local one-off purchase sourcing and order placement by exception where this cannot be carried out by the Operational Buying team (i.e. language, local market Intelligence, cultural). Responsible for escalation of significant contractual issues to the Strategic Buyer. Key Performance Indicators: Savings in line with the savings target (Budgetary and Value Add) for their local / Regional Sourcing activities Contract Management KPI's and supplier performance (Change management, ongoing cost performance, problem resolution timing etc. etc.). Supplier Relationship KPI's (completion of Supplier Relationship Performance Surveys, supplier business reviews). Sourcing timing for local / Regional Contracts over GSP threshold. Key Accountabilities and Responsibilities: Category Strategy: Responsible for reviewing the Strategic Category Plan. Support local Stakeholder alignment in relation to strategy creation and implementation of the categories. Sourcing: Responsible for delivering sourcing of local/regional suppliers in line with SCP. Responsible for Regional/Local one-off purchase sourcing and order placement by exception where this cannot be carried out by the Operational Buying team (i.e. language, local market Intelligence, cultural, systems). Responsible for Global Sourcing Approach Document (GSAD) submission and GSP process adherence for the regional and local sourcing. Ensure alignment with Global Category Leads and Strategic Buyers to ensure strategic / tactical sourcing is in line with strategy for the regional and local sourcing. Identify Make vs Buy and business justification when required and support analysis for regional and local sourcing. Responsible for supply chain risk management for the regional and local sourcing Engage with specialist functions where required GPF, Risk, OGC. Maintain lead for supplier interaction. Contract Management: Responsible for managing dispute resolution process. Responsible for the Change Management of the contracts and Purchase Orders. Lead continuous improvement /benchmarking and implementation of the improvements. Responsible for resolution of identified problems. Responsible for on-boarding Suppliers into the BAU environment as required. Support Financial reconciliation activities, as required. Lead Stakeholder alignment to confirm ongoing service satisfaction. Responsible for conducting contract audit/reviews in line with requirements. Responsible for adhering to the Contract Management guide. Supplier Relationship Management: Responsible for conducting the Supplier Relationship Performance Survey (SRPS). Responsible for maintaining the SRPS actions plans and working with suppliers and internal stakeholders to complete the actions. Responsible for ensuring the Supplier Relationship Management and Supplier Performance Management processes are carried out effectively for their category. Responsible for organising and conducting the Supplier business reviews, capture the minutes and actions and work with suppliers and internal stakeholders to complete these actions. Responsible for input to the Supplier Excellence Awards. Key Interactions: Stakeholders / Budget holders / Requisitioner departments. Suppliers within category - normally account / operations director. Finance controller for project / programme or requisitioner functional area. External Industry forums. OGC. Supplier Risk Team. Regional Buying Teams. GPF. Essential Knowledge, Skills and Experience Required: An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment. Degree qualified or equivalent experience preferred. Commercial Awareness and Negotiation skills. Understand category management principles. Global business understanding and experience. Operational Contract Management experience. Relationship management - internal and external. Flexibility and agility to be able to adjust to changing business needs. Ability to travel internationally. Desirable Knowledge, Skills and Experience: Experience of stakeholder operational deployment / requirements of category (e.g. has worked in the stakeholder area of the specific category). Category knowledge and demonstrated experience. Previous supplier experience within category. Relevant professional qualification. Essential Personal Profile: An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. Self-motivated, uses initiative and problem solver – focussed on delivering results. Able to deliver quality and consistency in a complex, highly demanding environment. Strong communicator with a proven track record of demonstrating logic and analytical thinking. Desirable Personal Profile: Resilient and enthusiastic, an individual able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. Proactive team player, who is happy to be hands on and work with a small team. TPBN1_UKTJ

Mobile Multi Trades Building Fabric Engineer Based around the Bromley area Salary £34-36k with overtime OTE £40k Van with Personal use 25 Days holiday Are you a Multi Trades Maintenance / Building Fabric Engineer looking for a new role working mobile around the Bromley area. BR postcode. AS Multi Trades Building Fabric Engineer you will be working as part of a team of maintenance engineers covering various sites within their portfolio of retail contracts. What will be my core responsibilities? This is a mobile role covering postcodes in the Bromley area. Provide exceptional maintenance services to our high profile Clients and go the extra mile to deliver to the highest quality standards in all areas of your performance. Use your own initiative to solve complicated technical problems associated with reactive maintenance activities, including sourcing parts & materials and seeking manufacturer technical support. Provide detailed write-ups of works carried out to ensure our client is kept up to date at all times. Carry out all works within agreed timescales and to the highest standards, ensuring that you comply with current regulations and contract specifications. Reporting and recording procedures, including operation and maintenance logs and control measures to minimise risks. Utilise PDAs or electronic devices to complete works. Liaise closely with our Helpdesk to ensure efficient response to all works either working on your own or as part of a team. Observe the highest levels of health and safety at all times, including carrying out point of work risk assessments for every task to ensure the best possible working practices are adhered to. Deal with a variety of Clients on a daily basis. You will represent the Company and be courteous and professional in your dealings with them at all times. Provide a call out response across all contracts. What skills and experience do I need to be successful in this role? A customer-focused attitude with a practical problem solving approach. Excellent communication skills as the first point of contact for our key client and engineers. Well developed organisational skill with the ability to prioritise effectively in a fast paced environment. A collaborative approach to contribute to team success Essential: A relevant qualification in your trade Hold a minimum of 3 years' experience in a building maintenance role, particularly in relation to reactive and remedial maintenance Demonstrate a general wide knowledge of building systems in relation to reactive tasks encompassing, fabric tasks including Carpentry, wet trade tasks, minor plumbing tasks, tiling and ground works. Current Full UK Driver's License Desirable: FDIS or equivalent Fire door qualification Fire Compartmentation experience IOSH - Working safely or CSCS Card IT Skills - in the use of PDA's Asbestos awareness training (UKATA) CSR/CSCS H&S qualification For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat TPBN1_UKTJ

We are currently working in partnership with a public sector organisation based in Liverpool, who are recruiting for a Recruitment Officer on a 6-month temporary contract. The hourly rate of pay is a £22.20 per hour and it offers 2 days home working. The ideal candidate MUST have previous experience using the Tribepad system. Duties will include (but are not limited to): Providing professional recruitment advice, guidance, and support to hiring managers and applicants, ensuring compliance with Council policies, employment legislation, and HR best practice Managing end-to-end recruitment activity using ATS systems, including advertising vacancies through appropriate channels and supporting managers throughout the process Operating and advising on internal recruitment, applicant tracking, HR/Payroll systems, and external suppliers, ensuring accurate and efficient use following training Coordinating and completing pre-employment checks, including eligibility to work, references, DBS applications, and medical clearances, ensuring timely and compliant onboarding Acting as a brand ambassador by representing the organisation at job fairs, employment events, schools, universities, and community engagement activities, promoting opportunities to a diverse range of candidates Skills, knowledge and expertise required: Demonstrable experience of providing a first-class quality customer service in a busy and fast paced environment A sound understanding of end-to-end recruitment processes including vetting and barring process. Experience in using applicant tracking or e-recruitment systems (Tribepad) Excellent communication skills, both written and verbal, and ability to work and communicate with managers of all different levels both verbally and presentation wise Good ICT skills and confident with Microsoft Office tools and working knowledge of using AI Working hours : 35 hours per week (Monday - Friday) James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details. TPBN1_UKTJ