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Job Title: Income & Business Support Officer Employer: Oak Housing Contract: 6-Month Temporary (with potential to become permanent) About Oak Housing Oak Housing is a for-profit housing association providing affordable homes and services to low-income households. We are a customer-focused organisation committed to delivering high-quality housing services while maintaining strong financial and regulatory standards. Role Overview Oak Housing is seeking an enthusiastic and reliable Income & Business Support Officer to join our team on a 6-month temporary basis, with the potential to move into a permanent role. This role is ideal for someone at the start of their professional career who is looking to gain practical experience in business support, income administration, compliance, and customer service within a housing environment. Full training will be provided. Reporting to the Income Accounts Manager, the postholder will support day-to-day income and administrative activity while acting as a helpful first point of contact for customer enquiries. Key Responsibilities Income & Business Support • Support the Income Accounts Manager with basic income monitoring and reporting, • Assist with updating and maintaining income, financial, and customer records, • Carry out data entry, data checks, and general administrative tasks, • Use Microsoft Excel to update spreadsheets and support simple data analysis, • Assist with reconciliations and checks to ensure information is accurate and up to date Compliance & Administration • Provide administrative support for compliance-related activity, • Maintain accurate records and documentation in line with organisational requirements, • Support the wider team with general office and business support tasks Customer Service • Assist in answering incoming calls and respond to customer enquiries in a polite, professional, and helpful manner, • Act as a first point of contact for routine income and service-related queries, • Escalate more complex issues to the appropriate colleague when required Skills and Experience Essential • Degree-level qualification is desired but not desired or a strong interest in starting a career in business support, housing, or administration, • Basic to intermediate Microsoft Excel skills and confidence working with data, • Good numerical awareness and attention to detail, • Strong organisational skills and willingness to learn, • Clear written and verbal communication skills, • A friendly, customer-focused approach Desirable • Any experience in an administrative, customer service, or office-based role, • Interest in housing, finance, or compliance-related work Experience using housing management or finance systems (not essential), Contract, Location & Benefits, • Contract: 6-month temporary role with potential to become permanent, • Pay: £14.00 per hour, • Hours: Monday to Friday, 09:00–17:00 (8 paid hours per day, including a 1-hour paid lunch) Salary Equivalent: £29,120 per annum (full-time equivalent), • Location: Office-based, E15, within the Plexal co-working environment, • Annual Leave: 25 days per annum (pro-rata) plus public holidays Benefits: Full training provided Discounted on-site gym membership Access to on-site facilities and co-working benefits

About Us Established since 1987, we are a leading Business Service Provider of IT, Comms, Mobiles & Security products and services, delivering to a wide and diverse range of businesses in the UK. With a close team of 30 colleagues, we built our business culture and reliability on strong ethics, teamwork and excellent customer service. Many of our team members have been with us for many years and we’re proud of the loyal, supportive, welcoming environment we have. The Role We’re looking for an experienced and dynamic Telesales Executive to join our sales team and generate new business leads by utilising Zoho CRM software. Maintain detailed records of all interactions to convert interest into sales. This is a full-time, office-based role, ideal for someone who is confident on the phone, target driven and motivated by results. Key Responsibilities Develop and maintain strong relationships with existing customers and prospects. Make proactive, high-volume outbound calls to drive new sales growth by closing sales meetings for the team. Deliver excellent customer service, offering expert product advice and support. Work closely with the wider sales team to hit and exceed targets. About You A confident communicator with a professional telephone manner. Comfortable making outbound calls to build a strong prospect pipeline. Able to maintain long-term business relationships. Motivated, determined and target driven. Strong administration & organisational skills. Previous telesales experience in IT, Comms or Mobiles would be a strong advantage, but not essential as training will be given to the right candidate. What We Offer Monday to Friday working hours - no weekend or evening work 23 days holiday plus Bank Holidays 1 day paid leave for your birthday Company pension A great supportive working environment Opportunities to progress in the Sales arena Development & Growth Great Enfield Town & public transport location If you’re ready to reboot you career in telesales, we’d love to hear from you. Apply now to join our team

Sales Admin & Host – Events & Hospitality We’re looking for a proactive, people-loving Sales Admin & Host to support our events and bookings team, with a particular focus on the Mary Read Boat. This role is perfect for someone who enjoys both the behind-the-scenes organisation and being front-facing with clients, helping to upsell spaces, packages and experiences. You’ll play a key role in ensuring bookings run smoothly from first enquiry to event day, while delivering an outstanding customer experience. Key Responsibilities - Sales & Administration • Accurately entering customer enquiries and orders into our CRM system, • Processing quotations and following up with clients, • Managing the end-to-end booking process, from enquiry to confirmation, • Ensuring agreed delivery dates, event details and client expectations are met, • Liaising with internal teams to ensure all event requirements are clearly communicated, • Upsell areas and packages Customer Communication • Handling customer queries via email and phone in a friendly, professional manner, • Acting as a point of contact for clients before and during their booking journey, • Building strong relationships with clients to encourage repeat bookings Upselling & Hosting • Confidently upselling areas, packages and add-ons (food, drinks, experiences), • Supporting on-site hosting when required, welcoming guests and clients, • Ensuring every guest feels looked after and has a great experience What We’re Looking For • A natural people person — warm, outgoing and full of personality, • A confident communicator who enjoys speaking to clients and building rapport, • Highly organised, polished and able to juggle multiple bookings, • Comfortable working in a fast-paced hospitality or events environment, • Previous experience in hospitality, front-of-house, sales admin or events, • A genuine passion for great service and making people feel welcome Why Join Us? • Work in a unique, creative hospitality environment, • Be part of a friendly, supportive team, • Develop your skills across sales, events and customer experience, • Opportunities to grow within the business