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Customer Support Administrator (3-Month FTC) Role Profile Reports to: Customer Experience Manager Location: Glasgow, office based Contract: 3-month fixed term contract Vacancies: 4 Salary: Dependant on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview Due to the continued growth across both domestic and international e-commerce channels and to provide support through peak trading period, we’re seeking to strengthen our team with the introduction of additional Customer Support Administrators to work with us on a 3-month fixed term contract basis. Could you be who we are looking for? The successful candidate is likely to have/demonstrate: • Experience of working in a customer service role, • Excellent interpersonal and communication skills both at a written and spoken level, • Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures, • Experience in recording of all customer interactions, meeting pre-set Quality targets, • Manage end to end customer experiences, • Ability to identify improvement opportunities to ensure processes and tools are effective and efficient, • Strong analytical skills with experience of MS Excel and content management systems, • Self-motivated with strong personal time management & problem solving skills, • Excellent Team player, • Can do attitude with a flexible approach to the role, • Multiple language skills will be treated as an advantage. Core responsibilities of this role include: • Delivery of excellent customer service on every call, • First point of contact for customer escalations and complaints, • Processing customer returns and exchanges, • Order processing and administration Working for Trespass • Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors, • Relaxed dress code, • Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee!, • Full access to our fantastic Employee Assistance Programme and much more! We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply. Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.

Position Reports To: PA to Managing Director Overview of Position: The role of Office Administrator (OA) will be responsible for some of the daily operational and administrative processes and tasks within the company which are key to the successful running of the business. The OA will take responsibility for key process under the following general headings: Financial Tasks: The OA will be responsible for the daily financial reconciliation processes and ensuring that the transactions on the various clinical admin systems system match the cash taken and the card receipts processed for that day. The OA may be responsible for the handling of cash within the company which will include all cash payments for treatments / procedures and the day-to-day management of petty cash. This will also cover the banking of cash as a when required and managing the cash collection service for the business. The OA will also be responsible for managing the refund process ensuring that the appropriate authorisations are obtained and ensuring that refunds are processed in line with company policy. Materials Ordering and Control: The OA will be responsible certain purchases within the company for both Inventory and Non-Inventory and will ensure that the ordering system is adjusted in line with the requirements of the business to ensure continuity of supply is maintained for the consumables required in the treatment of patients. Supplier / Contract Management: The OA will be engaged in the routine management of supplier contracts within the business including but not limited to; Clinical Waste; General Waste; Payment Collection Services; Payment Terminals; etc The OA will also be responsible for setting up purchase agreements and accounts with preferred suppliers that the business selects to work with and for the issuing of Purchase Orders (POs) for the purchasing of goods and supplies. Systems Maintenance: The OA will be responsible for ensuring that the various Patient Admin Systems are kept up to date with the correct pricing data, appointment types and timings; staff rotas; etc. The OA will also be responsible for the necessary updates to the system for “Non-Standard” transactions such a “Voiding Invoices” and the Issuing of “Gift Vouchers” etc. Invoice Reconciliation & Approval: The OA will be responsible for collecting / generating copies of invoices for all purchased items and services. Where required the OA will validate invoices, such as those from contracted staff and form third party clinical providers to ensure they match with the services rendered. The OA will be responsible for ensuring that all invoices are scanned and passed for payment in a timely manner once they have been validated. Appointment Bookings: the OA, working with the Clinic staff will be responsible for the front desk operational tasks and for the booking of the patients into the treatment room for minor surgery. Where required the OA will work with counterparts at other third-party hospitals to book patients who require imaging tests such as (X Rays, CT scans, MRI Scans etc) Due to the limited size of the entire admin within the business the OA may be required, from time to time to assist in carrying out some of the day to day operational and clerical tasks in support of the team and as required assist in clinic with duties such as reception cover, call, and enquiry handling, etc. We are looking for someone competent enough as this job requires a lot of documentation and paperwork. The salary for this job position is £13.50/hour. Personal Attributes & Skills Essential: · Smart personal appearance with a positive disposition. · Good People Management Skill, with previous experience in a similar role. · Excellent communication skills both written and verbal. · PC literate with intermediate skills on all Microsoft Office packages. · An excellent telephone manner. · Good organisational and administrative skills. · Good listening skills and the ability to learn and adapt quickly. Desirable: · Working knowledge of Patient Admin software packages. · Familiar with workplace regulations (Health and Safety at Work; Data Protection; Employment Law & Practices). · Customer Care Training / Experience · Clerical skills such as touch typing. Key Responsibilities and Duties Financial · Ensuring daily reconciliations take place and investigate any discrepancies in a timely manner. · Ensure all supplier invoices are validated prior to payment. · Ensure refunds are authorised and processed in line with policy. · Routinely review pricing from key suppliers with a review to cost reductions. · Routinely review any stocks held by the company to ensure they are being used and not likely to be scrapped due to expiry dates. Materials Management · Ensure that a process is in place for the ordering of all required materials for patient treatments. · Ensure that an effective process is in place for the receipt and inspection of delivered materials. · Ensure that all materials are on the system and POs are being issued for purchases. · Ensure that any discrepant materials are returned in a timely manner. · Ensure that for key suppliers we have contracts / agreements in place with appropriate T&Cs. · For key suppliers ensure that there are credit accounts set up for purchasing. Administration · Ensure a process is in place for the receipt and validation of Invoices. · Ensure effective internal delivery and distribution process for post and deliveries. · Ensure all surgical patients are booked and confirmed at least 1 week in advance. · Ensure all parts are uploaded and are correct on the system. · Ensure that business systems are set up properly and routinely reviewed. Key Measurements & Deliverables · Zero Stock Outs for purchased goods. · All payment terms are & got; 30 days (exception being contracted staff) · Daily reconciliations complete within 24 Hours. · Inventory Turnover greater than 12 x per annum · No Stock losses on “High Value” inventory · Appointment cancellations <1% due to clinic / system / materials issues (The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)

About Skyflo Digital 💻 Skyflo Digital is a fast-growing Salesforce consultancy delivering modern, scalable, and impactful digital solutions across the UK public sector, education, healthcare, and energy sectors. We specialise in Salesforce Public Sector Solutions (PSS), Service Cloud, Sales Cloud, Experience Cloud portals, Agentforce and integrated data-driven services — helping councils, combined authorities, government agencies, and enterprise clients transform the way they deliver services. With multiple high-profile programmes underway and a strong pipeline of upcoming work, we are looking to expand our delivery team with a motivated, hands-on Salesforce Consultant who wants to develop their career in a supportive, innovative environment. As we continue to scale, we’re looking for someone who not only excels in delivery, but who wants to actively shape our organisation, ways of working, accelerators, and internal processes. You won’t just be part of the journey — you’ll help define it! 🚀 The Role 🖋 This is an exciting opportunity for a consultant with around two years’ experience to join a high-performing Salesforce delivery team. As a Salesforce Consultant at Skyflo Digital, you will play a key role in delivering end-to-end Salesforce implementations — from requirements gathering to configuration, testing, deployment, and user enablement. Role details: • Location: Fully Remote (UK-based) with occasional onsite travel, • Contract Type: Permanent, Full-Time, • Salary: Competitive You’ll work across a range of transformation projects including: • Customer/citizen case management, • Public sector portals and Experience Cloud solutions, • Sales Cloud, Service Cloud, and PSS implementations, • Data integrations and system rationalisation, • AI-enabled solutions using Agentforce and Einstein Key Responsibilities 🔑 Salesforce Delivery • Configure Salesforce across standard clouds such as Service Cloud, Sales Cloud, and Public Sector Solutions, • Support delivery of Experience Cloud sites, forms, and user journeys, • Assist in designing solutions that translate business requirements into robust Salesforce functionality, • Create fields, flows, validation rules, assignment rules, page layouts, record types, permissions, and automations, • Support data imports, data quality checks, and light troubleshooting activities, • Arrange and deliver client demos and walkthroughs Client Engagement • Take part in discovery workshops and requirements sessions, • Collaborate closely with Skyflo Architects/CTO, PMs, and other Consultants, • Provide guidance and recommendations to clients on Salesforce best practice Quality & Delivery • Support UAT cycles, fixing issues and refining configuration, • Follow Skyflo Digital’s delivery governance, standards, and DevOps processes, • Help ensure that deployments are well-tested, documented, and aligned to project timelines Skills & Experience 📈 Essential • 2 years’ experience working with Salesforce, • Practical experience delivering & supporting Salesforce projects, • Hands on IT support, service desk, or technical troubleshooting experience, • Good understanding of core Salesforce capabilities including objects, permissions, flows, record types, case management, and automations, • Strong written and verbal communication skills, • A genuine desire to learn, develop, and expand your consulting capability Desirable • Experience working with public sector clients and/or regulated environments, • Exposure to Experience Cloud, Service Cloud & Case Management, • Salesforce Administrator or Platform App Builder certifications, • Understanding of DevOps tools (Gearset, Copado, etc.) What We Offer • Remote first environment (Occasional client visits for workshops and training), • Competitive salary, • Opportunities for rapid career progression as Skyflo Digital scales, • Involvement in high-impact, digital transformation programmes, • Training, certifications, and professional development support, • A collaborative, friendly, and ambitious delivery culture, • Ability to work with modern Salesforce products including PSS, Agentforce, Data Cloud, and AI tooling How to Apply If you’re looking for the next step in your Salesforce career and want to work on meaningful digital transformation across the UK for a growing consultancy, we’d love to hear from you.

Clean driving licence and access to own vehicle. Excellent opportunity for an IT Administrator to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35). Are you a dynamic, hands-on IT professional who thrives in a fast-paced environment and enjoys variety in your day-to-day work? In this role, you will be a key part of their UK IT Service Desk, supporting over circa users locally and assisting with remote support for an additional users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to infrastructure and modernisation projects. Key Responsibilities: • Provide 1st and 2nd line support across desktop, laptop, server, and printer systems, • Administer Microsoft 365 and Windows 11 environments, • Perform patching and support for various business applications, • Manage IT peripherals and printer systems across multiple UK sites, • Register and manage change requests and trouble tickets, • Participate in IT projects focused on system modernisation What You will Bring: • Degree in an IT-related discipline, • Minimum of 2 years year’s in a similar role, • Strong technical knowledge and analytical skills, • Familiarity with Microsoft applications and general IT infrastructure, • Track record of troubleshooting issues, • Excellent communication and customer facing skills, • Ability to think outside the box, prioritise effectively, and take ownership of issues Bonus experience: • Previous experience working in a manufacturing organisation, • Additional Info:, • Hours: 8am – 4pm (with occasional out-of-hours work), • Location: East Kilbride (with travel to another central Scotland site) This is a fantastic opportunity to gain broad experience in a supportive and forward-thinking organisation. If you're ready to make an impact and grow your IT career, we would love to hear from you

The Planet Group has recently partnered with a leading biopharmaceutical organisation to support the recruitment of a Senior IFS Systems Administrator on a permanent basis. (Remote working available) About us: A forward thinking committed biologics development company who service both early discovery and commercial manufacturing to deliver better treatments to the market. About this Role: We are looking for this individual to serve as a subject matter expert who will be responsible for overseeing the installation, management, upgrades, and support of the IFS Enterprise Resource Planning (ERP) system. This individual will provide functional and technical advice and support to end-users. Duties and Responsibilities: • Serves as primary Subject Matter Expert (SME) for the IFS ERP system, • Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house, • Establishes and maintain effective working relationships with end users and suppliers, • Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality, • Develops and maintains a knowledge base of best practices for end users including user manuals for staff., • Ensures strict adherence to software licensing rules and maintains careful records, • Responds promptly to end user and management needs and meets all SLAs, • Provide internal and external support to help set up systems or resolve issues, • Analyses software application issues and determines effective course of action to improve operational functionality, • Participates in after-hours support during evenings and weekends as needed, • Leads the evaluation, testing, and implementation of new modules and upgraded software, • Interfaces with the software vendors for any application bug resolution or application maintenance issues, • Participates in disaster recovery planning and testing and evaluation of new product features, • Participates in routine meetings related to the ERP system and core IT Operational systems, • Proactively anticipate issues and make recommendations operating to the highest of standards complying with company policies and procedures. Relevant skills and experience: • Significant experience operating in a similar role with change management skills to support and drive user adoption., • Strong experience using IFS as an ERP system ideally version 10, • Strong IFS cloud migration experience, • Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines, • Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities, • Experience in customer service, strong communication skills and a collaborative approach as part of a team., • Working knowledge of GCP, cGMP and/or ICH guidelines If you would like to find out more, please apply in the first instance. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Each company within the Planet Equity Group is a “data controller” Full details regarding how we hold your data is available within our Privacy Notice accessible at our website.

Property Support Administrator Glasgow City Centre Competitive salary (depending on experience) We’re working with a leading name in property management who are looking to add a Property Support Administrator to their Glasgow-based team. This is an excellent opportunity to join a friendly, supportive company that prides itself on doing things differently and offering a genuinely lovely working environment in a modern, centrally located office. As a Property Support Administrator, you’ll play a key part in supporting a team of property managers responsible for a varied portfolio of residential developments - from modern apartment blocks to traditional tenements and shared grounds. We’re ideally looking for someone with experience in property factoring or a related property management environment, or alternatively, a strong background in customer service or facilities administration with an interest in developing within the property sector. Key Responsibilities • Provide day-to-day administrative support to a team of Property Managers., • Assist with repairs and maintenance coordination, contractor instruction, and progress tracking., • Prepare owner sales and new owner information packs., • Manage and update property files, contracts, and warranties., • Liaise with residents, contractors, and internal teams to ensure a high standard of service delivery., • Support the preparation of client communications, circulars, and newsletters., • Assist with insurance claims, arrears management, and credit control procedures., • Help ensure compliance with health and safety requirements and maintain accurate records. What We’re Looking For • Previous experience in property factoring, property management, or a similar administrative environment., • Strong organisational skills and excellent attention to detail., • Confident communicator with a proactive and positive approach., • Good IT skills and the ability to manage multiple tasks efficiently., • Team player who enjoys working collaboratively in a supportive office environment. Working Hours & Benefits • Full-time, permanent role (Monday - Friday, 9am–5pm)., • Central Glasgow office with great transport links., • Supportive and friendly working culture., • Company pension, life insurance, sick pay, and regular company events. If you’re looking to build your career in property management within a company that truly values its people, we’d love to hear from you. Apply now with your CV to find out more.

As a Lead Technical Consultant with GlideFast Consulting, you will play a pivotal role in spearheading technical development initiatives. GlideFast’s Lead Technical Consultants have broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. This pivotal role requires expert administration, application development, maintenance, and technical support by leveraging advanced web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. Responsibilities will include crafting development stories, meticulously planning sprints, overseeing overall architectural design, and ensuring the seamless delivery of projects. Location: Remote (UK) Employment Status: Full-time and Perm Essential Functions: • Create expert level JavaScript and ServiceNow JavaScript API's, • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) • Lead customer workshops and assist with demos as well as gathering technical and functional requirements, • Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements, • Review developers’ code and provide recommendations/best practices to ensure success, • Partner with Business Process Consultants and attend requirements review and validation sessions as required, • Collaborate with the Business Process Consultant to craft technical approaches to stories., • Participate in scrum ceremonies, • Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients Required Skills/Experience: • 6+ years delivering technical solutions on the ServiceNow platform, • 3+ years in a consulting role, delivering software implementations preferable, • Expertise with JavaScript and ServiceNow JavaScript API's, • Strong consultative skills for software service delivery to lead customers in improving their processes and organizational models, • Be a great leader and team player with a record of accomplishment in managing multiple complex tasks, • ServiceNow Certified System Administrator, • ServiceNow Certified Application Developer, • Implementation Specialist a plus Why join GlideFast? Work with the BEST in class ServiceNow team Professional Development through ServiceNow training, certification, & advancement opportunities Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Referral Program Work from home Annual GlideFest Conference Wellness Programs Philanthropic Opportunities EEO Employer Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact .

Salesforce Consultant – Contract Opportunity Location: Remote Rate: Competitive daily rate (Outside IR35) Duration: 6 months (with potential extension) TechOhana have partnered with a leading logistics customer that currently are seeking a strong Salesforce Functional Consultant to join their existing teams for a remote contract opportunity. This is a fantastic opportunity to work on a high-impact Salesforce implementation, partnering closely with stakeholders to drive business transformation across Sales, Service, and Experience Cloud environments Key Responsibilities: • Gather and translate business requirements into scalable Salesforce solutions, • Configure Salesforce products including Sales Cloud, Service Cloud, and Experience Cloud, • Collaborate with technical teams on solution design, data integration, and custom development, • Conduct workshops and user training to ensure adoption and best practice, • Proven experience as a Salesforce Consultant across multiple cloud products, • Strong understanding of Salesforce best practices, configuration, and declarative tools, • Excellent stakeholder management and communication skills, • Salesforce certifications (e.g. Administrator, Sales Cloud Consultant, Service Cloud Consultant) are highly desirable, • Experience in Agile project environments is a plus