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Job Summary / Overview Salary - Up to 31K DOE Hybrid As a Recruitment Business Partner, you’ll own the end-to-end recruitment journey for operational roles across your campaign area, ensuring Teleperformance is consistently seen as an employer of choice. You’ll play a critical role in attracting, engaging, and hiring large numbers of top-quality agents and support roles to support our fast-growing operations as well as driving social value sourcing initiatives. You’ll act as a trusted advisor and business partner, collaborating closely with stakeholders across Operations, HR, Training, and Workforce Management to deliver recruitment strategies that meet both business and client needs. Your focus: fast, efficient, and high-quality recruitment. You’ll support the growth and management of our offshore teams to ensure they work to the required standard. The role requires you to be on site a minimum of 3 days per week. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • o Lead the full lifecycle recruitment process for large-scale operational hires, from role briefing and sourcing to offer and onboarding., • o Partner with hiring managers to define role requirements and create strategies that attract large volumes of qualified candidates quickly., • o Source candidates proactively across multiple channels including job boards, social media, professional networks, schools, and referrals. Working hand in hand with the Recruitment Delivery Manager and/or Sourcing Manager, • o Screen, interview when required, and assess candidates to ensure the right fit for each role, while maintaining efficiency to meet high-volume targets., • o Coordinate pre-employment checks (backgrounds, references, etc.) to ensure compliance and smooth onboarding for all., • o Maintain accurate recruitment data in the Applicant Tracking System (ATS) and provide regular reporting on recruitment metrics and KPIs., • o Build and maintain strong relationships with internal stakeholders and external recruitment partners to ensure recruitment goals are met., • o Deliver a world-class candidate experience, acting as a brand ambassador at every touchpoint., • o Continuously improve recruitment processes, tools, and strategies to drive efficiency, quality, and scalability., • o Be a partner to your segment of the business, support strategy and high-quality recruitment for your assigned clients, • o Support with offshore resource development and upskilling, • o Drive and grow our social value standing, providing insight and analysis to diversify pipelines and maintain good data What You’ll Bring – Essential Criteria • o Proven experience delivering high-volume recruitment as the lead recruiter, in a BPO or fast-paced operational environment, • o Experience managing recruitment for operational roles at scale (agents, customer service, or call center positions), • o Experienced in leading a team of recruiters or recruitment administrators as part of a recruitment function, • o Experienced in recruiting social value candidates and/or working in social value employment, • o Strong stakeholder management and communication skills., • o Ability to operate in a fast-paced environment, managing competing priorities while maintaining quality., • o Knowledge of UK employment law and recruitment compliance practices is strongly preferred., • o Proficiency in ATS platforms (e.g., iCIMS, JobTrain, Taleo, SAP) and Microsoft Office tools., • o Excellent problem-solving, organisation, and time-management skills

Examinations and Achievement Manager Location: Peterlee Responsible to: Executive Director MIS and Exams Salary: £37,841 - £40,125 Hours: Full time Imperial Recruitment Group are delighted to be partnering with East Durham College on a retained basis to support the appointment of a Examinations and Achievement Manager Main purpose: To lead the development and delivery of the following cross college services: Exam registrations, entries and certification. Student achievement data and related management information. Organisation of exam sessions, invigilation and online testing. To provide an efficient, effective and timely Examination Service for staff and students across the College ensuring entries, registrations and results are accurately collated and recorded in accordance with College Policy and Awarding Organisation regulations. Main duties: Ensure the efficient and effective management and running of College Examinations and awards function in line with JCQ and Awarding Organisation regulations. Provide advice to the management and senior management teams on examination matters. Ensure security arrangements are in place for all examinations in line with JCQ and awarding organisation regulations. Identify and monitor the principal significant risks associated with the delivery of examinations across the College. Work with Management Information Systems leads to ensure the ongoing development of the ProSolution Exams module and to further develop the use of ProSolution in registrations and results and streamline the administration of examinations whilst ensuring timely and accurate recording of exams data. Develop and implement appropriate procedures for the recording of student achievement data and for progressing incomplete achievement data before funding deadlines. Plan, manage and monitor the Exams budget and report on the cost of college registration, examination entry and certification fees for each awarding organisation. Set and clearly articulate the standards and service levels required for the service, including key performance indicators and ensure that those standards are consistently achieved or exceeded. Lead the planning, co-ordination and prioritisation of the work of the Exams Team, ensuring full and accurate exams data is recorded in a timely manner whilst delivering a high-quality customer-focused service. Ensure that appropriate Access Arrangements are put in place in accordance with appropriate referrals made in line with College policy. Ensure exam sessions are appropriately organised, timetabled, communicated and are well executed. Ensure there is sufficient capacity to invigilate exams and online tests including the appropriate number of trained external and internal invigilators in line with the College’s agreed policy. Ensure the service is underpinned by robust procedures and work cooperatively with Curriculum Teams and other teams within the College in order to maximise efficiency and maintain effective levels of processing during varying levels of demand. Provide effective leadership and line management to ensure that staff are effectively organised to carry out their duties, and consistency and quality are maintained throughout the Exams Team. Lead processes relating to continuous improvement of the service including the performance management reviews and quality improvement processes. Provide clear, accurate and timely reports to management, senior management and partner agencies on matters relating to the responsibilities of the role. Lead staff development sessions including JCQ general regulations for curriculum staff, invigilation training, awarding organisation regulations and exam processes. Assist with enrolment and other administrative duties during peak periods. Work at any of the College sites on a temporary or indefinite basis. Other Duties relevant to all EDC employees Participate in the College Performance Appraisal Development Programme, agree an action plan and undertake the required training in order to update skills and meet the requirements of the College and Departmental Strategic Plan and Service Standards. Undertake any other duties, appropriate to the grade of the post, as required from time to time. Comply with College Policies and Procedures and the Staff Code of Conduct. To take appropriate responsibility for PREVENT and safeguarding and promotion of the welfare of children and/or vulnerable adults. To uphold British Values, the college values and responsibilities regarding equality and diversity. To understand and adhere to college Health and Safety polices and guidelines ensuring compliance with statutory legislation and taking a responsibility for your own and other’s health and safety. Requirements: Qualifications/ Training Level 3 in a Business Administration related qualification or relevant experience. GCSE level standard education or equivalent (maths & English) Excellent IT skills. Educated to Degree Level or equivalent Level 3 qualification in Leadership & Management Experience Experience of managing an examination function including an extensive knowledge of examination administration and awarding organisation regulations. Experience of managing staff and team development. Experience of analysing, collating and presenting data and information. Experience of implementing external procedures and regulations. Experience of devising, implementing and maintaining auditable record systems. Experience of working with computerised systems, including word processing, databases and spreadsheets. Previous experience of working within an educational establishment. Skills and Knowledge: Ability to prioritise, manage and maintain a budget effectively and other physical resources. Able to work under pressure, on own initiative or as a member of a team Able to adapt to change and to undertake new challenges You will have excellent attention to detail with outstanding organisational skills. Ability to manage examination data in line with GDPR Attributes / Other Requirements: Reliability / Trust / Professionalism - Ability to carry out the role with professional integrity in line with EDC values and behaviours Communication - Ability to communicate clearly and effectively to all levels, both verbally and in writing. Ability to work independently and as part of a team under minimal supervision. Ability to display awareness, understanding and commitment to the protection and safeguarding of children and young vulnerable adults. Driving - Full UK Driving License and / or access to a vehicle For more information about this opportunity please get in touch with Dan Pilkington at Imperial Recruitment Group

We’re looking for an experienced Customer Success Manager to own the end‑to‑end customer journey for Noke - from contract handover through onboarding, go‑live, adoption, and long‑term success. In this role, you’ll be the primary customer advocate and escalation point, working cross‑functionally to ensure every Noke site delivers a consistent, high‑quality customer experience. What you’ll be responsible for: • Leading onboarding and go‑live execution, including configuration, readiness, and training (virtual & onsite), • Acting as the main escalation point and trusted customer partner, • Running regular check‑ins to drive adoption, manage risk, and ensure customer satisfaction, • Coordinating closely with Product, Support, Installation & Service teams to represent the customer voice internally, • Managing customer documentation and supporting finance‑related queries, • Improving processes, documentation, and training materials for scale and consistency What we’re looking for: • A collaborative, team‑minded professional who works seamlessly across Sales, Product, Support, and Delivery, • A relationship builder who earns trust at multiple customer levels, • Highly organised, operationally disciplined, and proactive, • Comfortable managing escalations, mitigating customer frustration, and driving resolution, • Commercially aware, with an eye for retention, upsell signals, and long‑term value What we offer: • Attractive starting salary, • 25 days’ annual leave (pro‑rata) plus bank holidays, • On‑site car parking, • Health Cash Plan, • Life insurance, • Paid volunteering leave, • Enhanced maternity and paternity pay, • Enhanced sick pay, • Bonus scheme linked to company performance, • Pension scheme via salary exchange, • Employee referral bonus scheme If you enjoy owning outcomes, advocating for customers, and building repeatable success at scale, this could be the perfect next step. Interested? Apply to learn more! #NowHiring #CustomerSuccess #CSM #CustomerExperience #TechJobs #Hiring #Noke

Job Title: General Manager Location: Sunderland (Nordstrom Timber) J T Dove Limited are the leading independent builders merchants covering North East England, The Scottish Borders, Cumbria and Teesside. Operating from our network of 21 branches we offer a comprehensive stock range of timber and building supplies, heating and plumbing materials, as well as kitchens and bathrooms. We go above and beyond for our customers, building lasting relationships by putting the customer first and ensuring we deliver what you need on time and in full. Operating for over 150 years, our unique structure as an Employee Benefit Trust ensures all colleagues share in the success of the business and preserves local, long term employment for all. About the Role: This is an exciting opportunity for a proactive individual to join us in the position of General Manager to lead the team at our Sunderland branch. This is an opportunity to be a part of the management team, have scope and autonomy, and take on the challenge and ambitious future plans for the branch. Managing the branch, you will be responsible for the day to day running of the site, driving sales and maximising profitability. You’ll share our passion to constantly improve our customer experience, ensuring we put health and safety at the forefront of everything we do. You will also need to be adaptable and resilient, responding to changing priorities in a fast-paced environment. Our people are at the heart of the business therefore we’re looking for a motivated, engaging leader who is passionate about supporting and developing colleagues, promoting a culture of high performance and operational excellence whilst bringing your own ideas to life. You will need to demonstrate previous experience working at management level, ideally within a builders merchants or similar environment. In return you will have a fantastic opportunity to enhance your career with an employer of choice. You’ll also have the scope and autonomy you would expect from an established independent merchant. The main duties for this role include: • Responsibility for all elements of branch performance, to include customer service, sales, margin, stock levels, safety, colleague engagement & profit, • Build & maintain strong working relationships with internal colleagues to ensure effective co-ordination of all branch activities in support of business objectives, • Implement & monitor all necessary policies and procedures to ensure a safe and healthy working environment across the site, • Evaluate overall Branch performance by gathering, analysing and interpreting data and metrics (and then) building & execution of plans for improvement, • Develop and control the branch operational budget to promote profitability and ensure the Branch has all the resources required to meet its objectives within agreed financial parameters, • Ensure that all Branch colleagues are motivated and suitably trained to carry out their responsibilities to the required standard The ideal candidate will have: • Knowledge of the builders merchant sector along with core products and services, • Significant operational management experience, • Excellent inter-personal and communication skills, • Excellent organizational and leadership abilities, • Excellent decision making skills, • Full UK driving licence What we can offer you • A competitive salary and benefits package including company car, • Enhanced annual leave which increases with length of service, • Company pension scheme with a generous employer contribution, • Market leading profit share, • Life assurance of 4 times your annual salary, • Enhanced family friendly leave, • Employee Discount, • The opportunity to learn new skills and develop your career For further details please contact Head Office on 0191 229 5020 to speak to a member of the hiring team. How to apply: Please submit a CV and cover letter, outlining your suitability for the role. The closing date for applications is 12.00pm on Wednesday 22nd April 2026. Applications will be reviewed on a rolling basis, and the advert may close before the listed deadline once enough applications are received.

Materials & Logistics Manager sought by a world leader in the manufacture of automotive components. The company provides quality products, services and solutions worldwide to customers in over 150 countries. Due to an internal promotion, they seek a senior materials management professional to join their Sunderland team as the Materials & Logistics Manager. Your role as Materials & Logistics Manager: Reporting to the Operations Manager, you will be responsible for a team of Materials Expeditors and a Materials Supervisor operating in a fast-paced, customer-driven JIT environment. JIT Materials Planning & Control • Ensure continuous material availability to support JIT production with zero line stoppages, • Manage supplier call-offs, sequenced releases, and short lead-time adjustments driven by customer schedule changes, • Lead expediting activities to mitigate material shortages and supply risk, • Proactively identify potential disruptions and implement effective recovery and contingency plans, • Maintain accuracy of MRP parameters, BOMs, and sequencing data to support JIT performance, • Operate confidently with large and complex data sets (e.g. 1,500 part numbers with multiple data attributes) Logistics & Warehousing • Oversee inbound, internal, and line-side logistics within a low-inventory, high-velocity JIT environment, • Ensure efficient goods receipt, storage, picking, kitting, and line feeding, • Maintain high standards of inventory accuracy, FIFO, traceability, and space optimisation, • Minimise premium freight and non–value-added handling Leadership & Financial Accountability • Lead, motivate, and develop materials and warehouse teams operating across shifts, • 5 x direct reports: 4 x Expeditors and 1 x Materials Supervisor, • Set clear expectations aligned to KPIs such as OTIF, material availability and line stoppage prevention, • Manage MP&L budgets, inventory investment and freight spend, identifying ongoing cost reduction opportunities, • Ensure full compliance with company policies and procedures Supplier, Customer & Cross-Functional Interface • Act as the primary escalation point for suppliers within the JIT supply chain, • Work closely with Production, Quality, Finance and Customer teams to respond rapidly to schedule fluctuations, • Manage model phase-out activity to minimise obsolescence and support robust customer liability recovery, • Provide accurate forecasting and KPI reporting using designated SCM tools, • Support customer audits, launches and internal reviews Continuous Improvement • Drive lean logistics initiatives, including kanban systems and line-side optimisation, • Improve inventory turns while protecting production continuity, • Track and improve performance across material availability, inventory accuracy, premium freight and supplier delivery Your experience as Materials & Logistics Manager: • Proven leadership experience in Materials, Logistics or Supply Chain within a JIT automotive, manufacturing or engineering environment, • Strong knowledge of JIT operations, schedule volatility and risk management, • Experience leading materials expediting and warehouse teams, • Strong ERP/MRP knowledge with a data-driven approach to decision making, • Degree or equivalent experience in Supply Chain, Logistics, Operations or related discipline, • Experience of end to end material and logistics management with focus on inbound freight, • Excellent communication and stakeholder management skills, • Strong people leadership capability with a results-focused mindset, • Proficient in Microsoft Office, • Will consider relocators at own expense Desirable experience: • Working knowledge of QAD and/or SAP, • Familiarity with IATF 16949, • Professional logistics qualification Benefits Package: • Salary from £58,000 depending on experience, • Optional 9 day working fortnight, • Employee well-being program, • Occupational health & physiotherapy availability, • Ongoing training and career development, • Access to High Street discounts & benefits, • Reward & Recognition awards, • Employee Assistance Program (available for family members too) 24/7, 365 days, • 24/7 Virtual GP (available for family members too), • 26 days holiday + bank holidays, increasing with service, • Enhanced pension scheme and death in service benefits, • Cycle to work salary sacrifice scheme, • Onsite facilities including free parking, • Potential to travel and support other sites and initiatives Materials & Logistics Manager Sunderland, Tyne & Wear From £58,000 depending on experience + benefits

Job Description Our client based in Peterlee is looking for an Experienced and highly organised Pallet Network Manager to oversee and optimise our pallet distribution network. This role is responsible for managing the pallet network team as well as relationships with pallet network customers, ensuring efficient freight movement in designated delivery areas. The role will include managing office staff, drivers, vehicles/ trailers and optimising resources whilst controlling costs and maintaining high service levels. Duties • Manage day-to-day operations of pallet network distribution, ensuring timely and efficient movement of goods – this will include office staff, planners, FLT drivers and HGV drivers., • Act as the primary point of contact between the company and pallet network customers and partners, • Monitor network performance, including service levels, delivery times, and damage rates, • Analyse transport data to identify cost-saving opportunities and operational improvements, • Manage resources effectively to optimise performance., • Resolve escalations, service failures, and customer complaints related to pallet deliveries, • Negotiate rates and service agreements with pallet network providers, • Ensure compliance with all relevant transport, safety, and regulatory requirements – coordinate with Transport Manager and Managing Director., • Collaborate with warehouse, transport, and customer service teams to ensure seamless operations, • Implement KPIs and performance tracking for network efficiency and service quality, • Lead continuous improvement initiatives across pallet distribution processes Required knowledge, skills or experience • Proven experience in pallet network operations or transport/logistics management, • Strong understanding of UK pallet networks and distribution systems, • Excellent negotiation and relationship management skills, • Analytical mindset with the ability to interpret data and drive improvements, • Strong problem-solving and decision-making abilities, • Effective communication and leadership skills, • Proficiency in transport management systems (TMS) and Microsoft Office, • Ability to work in a fast-paced, deadline-driven environment, • Commercial approach, • Degree or equivalent experience in Logistics, Supply Chain, or a related field (preferred), • CPC (Certificate of Professional Competence) qualification (desirable but not essential) Additional Information Rates of pay: £37,000 - £42,000 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.

Baltic Recruitment are delighted to be partnering with a leading commercial printing business to assist with their search for an experienced Account Manager. Overall Purpose: Responsible for managing and nurturing client relationships, ensuring client satisfaction and driving business growth. Understanding client's needs, promoting company products and services and co-ordinating with internal teams to deliver solutions that meet or exceed client expectations. Responsible for the full project process, including timely issuing of detailed works instructions, communication of all customer requirements to internal key contacts, planning, quotation, invoicing and stock management.Key Duties: Act as main point of contact between the client and the company, building and maintaining strong, lasting relationships. Collaborate with clients to understand their business objectives and challenges. Identify opportunities for development of client accounts promoting all aspects of company products and service offerings. Develop account plans to outline strategies for meeting client goals. Set and achieve sales targets and other performance goals. Work closely with production and development teams to ensure delivery of high-quality solutions. Communicate client requirements and feedback internally. Address and resolve client issues promptly and effectively. Escalate issues to appropriate teams. Prepare regular reports on account status, p...

This fast-track program will allow you to progress to Branch Manager in as little as two years through hands-on experience in customer service, sales, and operations.