558 Best customer service part time Jobs in Bristol (December 2025) - page 10

Cybercrime and Investigation Lead (Assembly, Bristol, United Kingdom)

1 day ago

Bristol

BT Group is one of the most critical of all UK Critical National Infrastructure. Our job is simple - defend it from Cyber Attack. Your role at BT is pivotal in helping us achieve this. You will have access to an unparalleled level of data and security tooling to help us achieve our goal of being the world’s most trusted connector of people, devices and machine by 2030. Managing a team of technical and investigative specialists, your role is to understand the cyber threat to BT from criminal actors and to build our ability to counter this. This role is hybrid (3 days in office) in either Bristol or Manchester • Leading a multiskilled team of intelligence specialists to deliver operational outcomes, • Represent BT as the Subject Matter Expert on Cybercrime, delivering outputs to customers, CISOs, staff and Cyber Security community., • Managing intelligence, threat hunting and investigative responsibilities as a core part of the incident response team to investigate and respond to security incidents., • Maintain high levels of awareness of the latest threat intelligence and cybersecurity trends to fill the role of CTI SME within wide range of Security engagements., • Leading collaboration activities with internal teams across the organisation in order to provide further internal understanding of potential adversaries and attack vectors., • Delivery of verbal presentations and threat briefs, in-person and virtually, to internal and external stakeholders at all seniority levels., • Relationship management within the wider Information Security community. Representation of BT in a wide range of forums, to ensure impactful collaboration across the Telco and National Security communities. Of central importance to this role is building and maintaining LEA relationships., • Ownership of Vendor relationships - driving effective integration and usage of vendor platforms, in order to drive best value and effect for BT., • Developing the skills and knowledge of your team as a cybercrime SME., • Ensure all investigations into cyber and/or cyber-enabled crime are managed in accordance with current legislation (e.g. RIPA, IPA, DPA/GDPR, CPIA and ACAS codes of practice) as well as BT internal policy., • Shaping the development of CTI and threat hunting capability within BT., • Senior intelligence practitioner for the team able to share best practice and oversight of intelligence outputs to ensure the highest quality., • Ensuring that BT takes a threat led approach to cyber security with intelligence having a demonstrable impact on security decision making at all levels of the organisation. Must Have • Proven experience in leading cyber intelligence teams and managing technical staff., • Track record of delivering measurable impact from intelligence, • Holds current relevant professional qualifications in Intelligence and/or Information Security (e.g. CREST CTIM)– or willing to work towards., • Proven experience in Investigations and Investigation Management, including developing an investigation strategy, planning and conducting interviews, case preparation and evidence presentation., • Experience of conducting investigations within either a corporate, law enforcement or similar environment, • Experience of investigating incidents of cyber and/or cyber-enabled crime in accordance with current legislation (e.g. RIPA, IPA, DPA/GDPR, CPIA and ACAS codes of practice) as well as BT internal policy., • Strong knowledge of cybersecurity principles, threat landscapes, and attack vectors., • Experience of building intelligence coverage of sophisticated nation state threats, • Knowledge of intelligence tooling, • Excellent analytical and problem-solving skills., • Excellent oral and written communication skills, • Proactive approach to team management and supporting cross department initiatives, • Demonstrable experience of proactive, operational delivery in a fast-paced security environment, • Knowledge and understanding of current security threats, threat models, frameworks and common mitigations, • Demonstrable management skills, with an ability to communicate effectively and develop staff., • Knowledge of commercial intelligence platforms, • Experience within Telecommunications/CNI environment, • Network analysis skills, • Experience in generating threat intelligence from technical data sources, • Investigative Interviewing: Trained to conduct investigative interviews using the PEACE model or similar., • On target 10% on target bonus, • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up., • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more., • 25 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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