Customer service representative jobs in Newcastle Upon TyneCrear alertas

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: February 2026 onwards *Please note, the shift pattern for our February intake will be working 12 hour shifts over 3 or 4 days per week. What’s in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme, • Online GP: Access to a private GP 24/7 for you and your immediate family, • Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off, • Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year., • Huge Discounts: Save on EE & BT products, including mobile and broadband., • Career Development: Ongoing support to help you grow your skills and develop, • Season Ticket Travel Loan: Funds for your travel to and from work., • Volunteering Days: Paid time off to give back to your local community., • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded. At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

As a Customer Service Representative, you will be responsible for delivering high levels of customer service and supporting our ‘hassle-free’ customer journey. Key Responsibilities: * Proactively keeping customers updated on existing orders and advise of delays as necessary * Proce

Customer Service Representative - Call Centre - Banking. Customer Service Representatives. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.

Newcastle Events are a customer-focused organisation operating in the B2C Events and sales sector. We pride ourselves on delivering high-quality service and building lasting relationships with our customers. The Role We are looking for a friendly and proactive Customer Service Representative to join our team. You will be the first point of contact for our customers, providing support, resolving queries, and ensuring a positive experience. Key Responsibilities • Respond to customer enquiries via phone, email, and chat, • Resolve issues efficiently and professionally, • Process orders, returns, and customer requests accurately, • Maintain up-to-date customer records on internal systems, • Provide product and service information clearly, • Excellent communication and listening skills, • A helpful, patient, and professional approach, • Good organisational and time management skills, • Confident using computers and basic software systems, • Competitive pay, • Full training and ongoing development, • Supportive and inclusive working environment, • Opportunities for career progression Newcastle Events are an equal opportunities employer. We welcome applications from all suitably qualified candidates. How to Apply Apply via LinkedIn Now

The responsibilities of the Customer Service Representative include providing high levels of service to customers and fostering their ‘hassle free’ approach to the customer journey. Key Responsibilities: * Proactively keeping customers updated on existing orders and advise of delays a

Customer Expert At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. Start Date: 16 March 2026 • Salary: £25,396.80 per annum, • Location:Work from Home, • Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times., • Training: 3 weeks, • Contract: Full Time Permanent (40 hours per week), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • Any other associated checks, • 3 year employment history check Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training What you’ll be doing • Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process., • Resolving any queries customers may have with their banking which can bring challenge and reward., • Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them., • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers., • Great communication skills with a natural ability to engage and build rapport with lots of different personalities., • A flexible and positive working approach to suit customer needs and business demands., • Genuine enthusiasm to work with your team to achieve collective goals in a timely way., • A digital first mindset that will help us achieve companywide expectations and brand growth., • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Working knowledge of Microsoft Office applications, • Some financial services experience., • Knowledge of banking products, • On-line recruitment process, with potential job offer within 24 hours, • Refer & Earn Scheme, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Length of Service and monthly recognition awards, • Opportunities for career development and progression, • Employee welfare support with free access to our Mental Health Employee Assistance programme, • Discounted holidays, flights and hotels, • Discounted utility bills, • Cineworld tickets - Up to 55% off, • Virgin Trains - 20% off, • Virgin Experience Days – 20% off, • 25% off O2 and 20% of EE Mobile Contracts, • Sony – 20% off Mobile Phones

Ready to Build an Extraordinary Career in Financial Services?.Join our dynamic team! We're offering a competitive salary between £24,000 - £25,500, depending on your experience.Grow with us and be rewarded for your expertise and dedication.How you'll help us live our purpose.We've been helping our

As a Customer Service Representative, you will be responsible for delivering high levels of customer service and supporting our hassle-free customer journey. We are now looking to recruit a confident and motivated individual to join their Customer Services team. The successful candidate will be self

MTrec Commercial are proudly representing our industry leading customer service client in their search for a Taiwanese Speaking Representative.

A customer-focused organization in Newcastle upon Tyne is seeking a proactive Customer Service Representative. No prior customer service experience is needed as training is provided. The role involves responding to customer inquiries, resolving issues, and processing orders.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

A leading global retailer in Newcastle upon Tyne is seeking a Brand Representative to provide exceptional customer service.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

We have an exciting new opportunity for a Sales Development Manager to enhance our regional sales team We are seeking an experienced sales professional who is now looking to stretch their business development and management potential to the next level. With your drive and enthusiasm, you will be part of the regional senior team, supporting the Regional Sales Manager to grow and develop our existing sales force. You will be responsible for ensuring recruitment targets are reached by assessing potential candidates to join our sales force. You will be supported by Company nationwide campaigns, so you can focus on regional recruitment activities and networking. Additionally, you will inspire, guide and effectively coach, train and mentor our Sales Managers and self-employed partners to continue to achieve targets and to build on their current success. This role is pivotal in supporting the region to reach its full potential! This is us! Anglian Home Improvements, the UK’s leading national home improvement business, we are proud of our craftsmanship and service, which has kept customers coming back time and time again for 60 years. All our products are made in Britain to the highest industry standards. The quality products and excellent customer service are only made possible by having great people representing us – and we are seeking a Sales Development Manager to support our Regional Sales Manager to continue to achieve regional sales targets What you’ll be doing Supporting the Regional Sales Manager to achieve regional sales and establishment targets. Participating and driving regional recruitment focused activities including local networking, attending regional jobs/recruitment fairs and where appropriate working in conjunction with local job centres. Lead and follow the companies onboarding processes providing consistency and enhancing candidate experience. Driving retention through the delivery of timely and professional sales training. Responsibility to deliver a high standard of sales training at a regional level covering and not limited to new starter training, remote selling, in home selling, all products including finance products and compliance along with all systems and processes. Providing day to day support to the Regional Sales Manager and deputising in their absence. What we’re looking for Successful proven experience as a Sales Representative or Sales Manager who has consistently exceeded targets. Ideally experienced within Home Improvements (or similar!) . Highly motivated, with the natural ability to motivate & guide people to achieve targets. Have a proactive approach and results driven. Ideally, experience of recruiting self-employed Sales Professionals. Flexible towards varied workloads, working hours and willing to travel. Committed to continuous personal development through internal resources and own initiatives. A driver with a full UK driving licence and your own car. What We Offer Competitive salary £37,500 Basic with OTE up to £60,000 Car Allowance Minimum 31 days holiday increasing with service Pension High street discounts employee scheme Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

A Sytems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sector Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems. serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow. These will include: - Act as the primary point of contact for support requests, triaging incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams. Attend client and supplier meetings as the company's support representative. Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs. Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations Investigate and resolve any recurring issues by collaborating with cross-functional teams and analyse trends in support requests to identify opportunities for system or process improvements. Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules. Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients. Provide insights and recommendations based on data analysis. Attend stakeholder meetings as the company support representative Communicate effectively with technical and non-technical teams to provide updates and gather feedback.To succeed in this role you will need a good background in Software Systems and have a HNC or higher in a relevant field (Information, Technology, Electronics, Controls Systems or Electrical Engineering preferred). You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains. Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools. Exceptional communication skills are essential. Good data analysis skills would be beneficial as would experience of supporting software with an engineering based application. Strong attention to detail with a customer-focused attitude is essential Good benefits package and personal development opportunities available If you are interested in this exciting opportunity please call Adam Jones at Major Recruitment or click Apply Now and send your CV INDJB

Join Our Client as a Customer Service Representative! Are you ready to be part of a dynamic organisation that prides itself on delivering top-notch products and exceptional customer service? With over 20 years of experience, our client is recognised for its commitment to quality and customer satisfaction. We are excited to announce an opening for a full-time remote Customer Service Representative to our client! Position: Customer Service Representative Contract Type: Permanent Working Pattern: Monday - Thursday 9am-5:30pm / Friday 9am-5pm (39 hours per week) Annual Salary: £26,000 - £28,000 - dependant on experience Location: Fully remote The Role: As a Customer Service Representative, you will be the heartbeat of our customer interactions, ensuring every experience is positive and rewarding. Your main responsibility will be to support customers throughout their journey, from their initial inquiry to post-delivery follow-ups. Key Responsibilities: Respond promptly and professionally to customer inquiries via email and telephone. Handle inbound and outbound calls, delivering a positive and solution-focused customer experience. Accurately process customer orders and amendments. Arrange deliveries, collections, and returns in line with company procedures. Liaise with courier partners to track deliveries, resolve delays, and proactively update customers. Upload and manage daily dispatch information within courier systems. Take secure payments for telephone orders in line with compliance standards. Communicate effectively with the warehouse and internal teams to ensure smooth operational flow.Essential Skills & Experience: Previous experience in a customer service role. Excellent verbal and written communication skills. Strong problem-solving ability with a customer-first mindset. High level of attention to detail and organisational skills. Confident using Microsoft Office (Word, Excel, Outlook). Ability to work independently while collaborating effectively within a remote team. A genuine passion for delivering outstanding customer service.What They Offer: Fully remote working with a supportive and collaborative team culture. Comprehensive training and ongoing support. The opportunity to work for a trusted, long-established brand with a strong market reputation. A stable role within a growing business that values quality, professionalism, and customer care.If you are ready to take your career to the next level and be part of a dynamic team that puts customers first, we want to hear from you! To discuss this role with a consultant please call OA Newcastle on (phone number removed). If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

An IT support company is eager for an enthusiastic individual to join their friendly team, the chosen individual will provide a single point of contact to internal colleagues reporting IT related incidents. No IT experience is necessary since training will be provided, KEY DUTIES • Respond to customer queries via phone, email, or digital ticketing systems, • Log incidents accurately and escalate where necessary, • Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS • Independent skills, • Team work skills, • Organisational skills, • Good written and oral communication skills, • Self-Motivated, • Meets the eligibility below ELIGIBILITY • Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available

A field sales role promoting an industry leading range of GRP building products into national and regional house builders. There are framework agreements in place with the Top 10 national house builders, and a big part of the role is getting around the regional offices, tracking and winning their new developments. Package: £45k-£50k basic with a 10% bonus scheme, car or car allowance, laptop, mobile, pension and access to a group benefits app. Location: Lancashire, Cumbria and the North East Products: Canopy's, Dormer's, Chimney's, Bay Windows and Door Surrounds Customers: National house builders and regional developers The Role – Area Sales Manager: • Promoting my clients leading range of prefabricated GRP building products, that include canopy's, dormer's, chimney stacks, bay windows and door surrounds, • There are framework agreements in place with the Top 10 national house builders, and a big part of the role is getting around the regional offices tracking and winning their new developments, • As well as tracking new developments from existing house builder accounts, you will be prospecting and winning new regional house builders to add to your portfolio, • You will also spend a small proportion of your time developing relationships with the merchants, to encourage them to proactively promote your products to their customers, • There’s are estimating, technical and customer service teams in place to support you The Successful Applicant - Area Sales Manager: • You will already have field sales experience from within the construction industry., • Applicants who have sold into house builders or developers will be readily received, but it is not essential., • You will be outgoing and confident, someone who naturally builds rapport, and gains trust and respect from their customers, • With first class customer service and account development experience Our Client: • An established and leading UK manufacturer of building materials, • Part of much larger UK based Group, • Achieving impressive sustained growth through expansion, acquisition and innovation Apply Now! Please click on the Apply Now link to find out more about this Area Sales Manager role. Integra Outsourcing: Integra are a sales recruitment consultancy specialising in the recruitment of field sales professionals on a nationwide basis across a number of market sectors, but with an emphasis on the construction industry. Typically recruiting sales executive, sales representative, account executive, account manager, territory sales, business development and area sales manager positions. Key words for this role include: construction, building materials, building products, roofing, windows, doors, dormers, chimneys, canopy's, house builders, regional developers, area sales manager, north west, north east

Area Sales Representative Hours: Monday to Friday days Salary: £50,000 - £60,000 + Company car Bonus Scheme Area Sales Representative Benefits: 25 days annual leave Company car Laptop and mobile phone provided Monday–Friday working pattern Genuine opportunities for career progression within a leading national hire companyAbout your new company: Our client, a major powered access hire provider with a large network of depots throughout the UK, is seeking an experienced Area Sales Representative to join their growing commercial team. This well-established organisation supplies a full range of MEWPs and access solutions to construction, industrial, and facilities management customers nationwide. About your new Area Sales Representative role: As an Area Sales Representative, you will: Manage and grow a defined sales territory Develop strong relationships with new and existing customers in the powered access and related hire sectors. Conduct customer and site visits to identify requirements and propose suitable powered access solutions. Prepare quotations, follow up leads, and secure hire contracts. Work closely with depot managers and operations teams to ensure exceptional service delivery. Maintain accurate sales reports, forecasts, and account records.What you’ll need to succeed as an Area Sales Representative: Previous experience as an Area Sales Representative within powered access or a similar hire environment is essential. Strong commercial awareness and the ability to generate and convert new business. Excellent communication and customer-facing skills. Ability to manage your own diary, territory, and sales pipeline effectively. A full UK driving licence is required for this Area Sales Representative role.Next steps: If you are interested in applying for this Area Sales Representative position or would like more information, please submit your up-to-date CV to (url removed) or call direct on (phone number removed) INDSHW

Field Representative- Newcastle upon Tyne Salary £27,550 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities • Conduct pre-disconnection visits and meter inspections., • Perform customer vulnerability assessments and safety checks., • Negotiate and facilitate payment solutions., • Attend Magistrates Court to obtain and execute Rights of Entry Warrants., • Oversee utility isolations and liaise with engineers and locksmiths., • Ensure compliance with regulatory and industry standards., • Maintain accurate and up-to-date records of all site visits., • Provide high-quality service and effective conflict resolution. Requirements • Strong interpersonal and communication skills., • Experience in debt negotiation, collections, or customer service (desirable but not essential)., • Self-motivated, proactive, and capable of working independently., • Ability to work in a fast-paced environment with deadlines and targets., • Basic IT proficiency and report-writing skills., • Flexibility with working hours. Whats on Offer • Competitive salary plus performance-based incentives., • Company vehicle provided (including private use, with tracker)., • Comprehensive training at the head office., • The chance to work remotely from home with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team

A Sytems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sector Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems. serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow. These will include: - Act as the primary point of contact for support requests, triaging incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams. Attend client and supplier meetings as the company's support representative. Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs. Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations Investigate and resolve any recurring issues by collaborating with cross-functional teams and analyse trends in support requests to identify opportunities for system or process improvements. Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules. Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients. Provide insights and recommendations based on data analysis. Attend stakeholder meetings as the company support representative Communicate effectively with technical and non-technical teams to provide updates and gather feedback.To succeed in this role you will need a good background in Software Systems and have a HNC or higher in a relevant field (Information, Technology, Electronics, Controls Systems or Electrical Engineering preferred). You will need proven experience in a support or maintenance coordinator or management role and have a strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains. Excellent organizational and time management skills are essential as is a proficiency in using support ticketing systems and project management tools. Exceptional communication skills are essential. Good data analysis skills would be beneficial as would experience of supporting software with an engineering based application. Strong attention to detail with a customer-focused attitude is essential Good benefits package and personal development opportunities available If you are interested in this exciting opportunity please call Adam Jones at Major Recruitment or click Apply Now and send your CV INDJB

Rewards and Benefits on offer: • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts., • You will also be required to work every other Saturday, from 09:00 – 13:00., • Working with a friendly customer base., • Superb team culture – everyone is very friendly, warm, and welcoming., • An excellent training programme for the first 4 weeks., • Option for hybrid working, following successful completion of probation/training period., • Newcastle based offices., • Car Parking facilities onsite., • 25 days holidays + bank holidays increasing to 28 after 5 years, • Company Pension Scheme, • A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: • Managing inbound telephone calls from clients and prospective clients., • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium., • Responding to customer emails., • Assisting with technical queries., • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner., • First line response to incoming calls, • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits., • Professional handling of calls to ascertain liability and move forward in a positive manner., • Record all relevant information to reduce potential costs and identify indemnity concerns., • Makes outbound calls when appropriate, • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. About you: • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open., • An essential requirement is being able to demonstrate good longevity and tenure in your job roles., • Confident telephone manner and to be able to present to your customers in a clear and concise manner., • You must be IT iterate and be able to provide a customer service response via emails where required., • Key qualities to possess for the role are a positive, friendly and customer orientated attitude, • Strong time management and organisational skills

About the role Our colleagues in the General Insurance team support Tesco customers with their home and motor insurance needs. We're recruiting for Customer Service Representatives on Monday 2nd February 2026. You'll handle a diverse range of inbound calls, helping customers manage and service their policies. Your role will include: • Making policy changes. * Managing renewals and retention conversations. * Supporting vulnerable customers. * Promoting our digital self-service channels. * Handling and resolving customer complaints where needed. We're looking for people who thrive in a busy, collaborative environment and take pride in providing exceptional service with empathy and professionalism. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. Where you'll be working You'll begin your journey with onsite training in our Longbenton office before moving into your team. Our 'Moments that Matter' working model means that once you've reached competency, you can request to work primarily from home, while still joining your colleagues in the office for important team meetings, training, and social events. What you'll be responsible for • Delivering excellent customer service across every interaction * Managing high call volumes while maintaining a positive, engaging approach * Educating customers about our full range of products and services (training provided) * Handling inbound and occasional outbound calls * Applying judgement to resolve customer queries efficiently * Promoting our digital channels to help customers self-serve where appropriate * Recording all customer interactions accurately and promptly What you'll need • A passion for delivering excellent customer experiences * Previous contact centre experience is desirable, but transferable. experience from retail, hospitality, or leisure is equally valued * Clear and confident communication skills, both written and verbal * Strong technical capability you'll regularly use multiple systems simultaneously * Empathy, resilience, and adaptability in a fast-paced environment Important information. You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks

Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment. As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability. In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience • GCSE Maths and English (or equivalent), • None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification), • Good working knowledge of Microsoft Office and data entry systems, • Full clean driving licence, • Experience in similar sales /customer service environment., • Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales

Saturday for 4 hours Contract Type: Fixed-term contract Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash planKey Responsibilitie

Customer Service Representative.