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Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are on the lookout for an experienced and dedicated renewables engineer to join our team. This role requires a reliable professional with detailed knowledge of renewable energy systems who can manage complex problems effectively, communicate proficiently, and adapt smoothly to changes. The successful candidate will not only possess excellent time management skills and a positive attitude but also have a proven ability in delivering high quality customer service within a team environment. Overview of Role: The main responsibility of the Renewables Breakdown Engineer will be to provide maintenance and repair services for our renewable energy installations. This includes diagnosing and rectifying faults, providing technical support and advice, and ensuring all work is completed in line with safety standards and regulations. The role will involve close collaboration with our engineering and customer service teams, making effective communication and teamwork vital. Key Responsibilities: Diagnosing & repairing faults within renewable energy central heating and hot water systems across the region. Provide technical support and advice to customers and colleagues Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Requirements & Attributes: With a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards. Experience in renewable energy heating and hot water systems is essential for this role Skilled at problem solving & decision making Gas qualifications are desirable for this role. It is important that we complete all the appropriate criminal and reference checks before you start working with us. Valid Driving License What We Offer: Company vehicle and fuel card Uniform & mobile device Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. TPBN1_UKTJ

An exciting new Class 1 - Driver opportunity at DX! * This is a Nightshift vacancy* All about you You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities! Role summary: To transport goods to and from customers' premises, and our central hubs, into the DX delivery network. This role requires the ability to work to deadlines and to manage on-road routes in order to achieve time-sensitive deliveries. Key responsibilities Proven track record of driving vehicles in a safe and legal manner ensuring compliance with all legal requirements Understand and be able to comply with driver's hours and WTD legislation Understand and be able to carry out necessary vehicle checks to ensure vehicle safety and to be able to report defects correctly Must comply with on-site health and safety requirements Have the experience and knowledge to be able to divert cross country to and from the hub as and when signs, traffic or other conditions dictate Essential Criteria You must hold an HGV 1/C+E Licence No more than 6 points on your licence and no DD/DR Code convictions Hold a current valid DCPC Card Benefits: Competitive rates of pay Holidays: 20 days + bank holidays Pension, Life Assurance, full uniform and other additional benefits Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

IT / Technical Account Manager Salary: Up to £45,000 + Company Car or Car Allowance + Performance-Based Bonus Based in Frome About Them At my client, they are more than just a Managed Service Provider (MSP) - they are a dedicated partner in the success of their clients. They believe in the power of technology to revolutionise businesses, and that is exactly what they strive to deliver. Their mission is to place the right technology in the right context, at the right time. If you are passionate about making a difference and helping businesses thrive, they would like to hear from you! The Role As a Technical Account Manager, the successful candidate will act as a trusted advisor to clients, bridging the gap between strategic goals and technical expertise. This hybrid role encompasses account management, technical consultation, and strategic planning-offering a unique opportunity to influence how clients leverage technology to achieve their objectives. Key Responsibilities for the IT / Technical Account Manager Client Relationship Management: Cultivating and maintaining strong, lasting relationships with clients, serving as the primary point of contact. Technical Advisory: Leveraging an understanding of IT environments to advise on strategy, infrastructure, and improvements, grounded in best practices (Cyber Essentials, ISO 27001, Microsoft 365). Quarterly Business Reviews: Leading meaningful QBRs to assess performance, uncover opportunities, and create a technology roadmap aligned with business objectives. Customer Success: Proactively identifying opportunities to enhance client businesses, recommending additional services that foster growth and security. Proposal Generation: Collaborating with project engineers to scope technology changes, craft proposals, and address client queries. Support New Business: Engaging with the Business Development team to assess potential client IT systems and provide actionable improvement recommendations. What They Are Looking For Proven experience in account management or technical consulting (4-5 years+), preferably in an MSP or IT services setting. A strong grasp of IT infrastructure, cloud services, cybersecurity, and business continuity practices. Exceptional communication and relationship-building skills, with the comfort to engage with managers and CEOs. The ability to translate complex technical concepts into actionable business value. A talent for managing multiple clients and priorities efficiently. A valid driving licence (required). Location This office-based role offers flexibility, allowing up to two days of remote work after a successful three-month probation period at my client's Frome office Company Car or Car Allowance: They prefer to provide a company car, and their current fleet is all-electric, resulting in minimal tax implications for employees. They can also offer a car allowance of £350 per month for those who choose to use their own vehicle (must be under 5 years old, well-maintained, and have 5 doors). While business mileage is expected to be minimal, they are open to discussing reimbursement for any incurred costs. Bonus Structure: Their performance-based bonuses are tied to monthly recurring revenue and higher rewards for involvement in new business initiatives. While there may be lower earnings in the first year due to limited client involvement, existing clients could yield bonuses between £750 - £1,500. Winning a substantial new client could result in bonuses of £3,000 - £4,000, with an overall bonus range from £1,000 to £5,000. They intentionally maintain a focus on base pay, emphasising the importance of delivering the right service and product to clients rather than solely incentivising sales-driven behaviour. Working Hours: Their office operates from 8:00 AM to 5:30 PM. While flexible hours are not firmly established at this time, the expectation is that candidates will work around 8 hours a day, with some team members starting earlier. Vacation and Benefits: Start with 24 days of annual leave, increasing to a maximum of 28 days + bank holidays Company car or car allowance Company phone Performance-based bonuses Private health insurance following probation Fun company events On-site parking Sick pay TechScheme TPBN1_UKTJ

An exciting new Supervisor opportunity at DX! *This is a backshift / afternoons vacancy * All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: To supervise the day to day operations on site including people management, warehousing, traffic and admin operations. To deputise for the Contract / Operations Manager where required. Supervise all aspects of the contracts service centre ensuring the achievement of the contracts KPI's as set out by both company and the customer. To ensure that all site operations are completed escalating issues where necessary. Key responsibilities Plan and co-ordinate the incoming goods, storage and dispatch of items in a timely and efficient manner to achieve your team objectives and Key Performance Indicators (KPIs), To ensure all warehousing activities are undertaken in line with the Operations Manual and service centre working instructions as applicable. Ensure efficient planning of resource to ensure the operation is undertaken in the most cost effective and efficient manner. To ensure all vehicles are loaded and unloaded safely and correctly and within specified time limit To ensure warehouse operatives complete loading and unloading documentation on time and in full. Ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non-confirming product. Responsible for ensuring that the quality of the product and service within the Warehouse is maintained at the highest possible standards for the customer. Essential criteria for this role Previous experience in the logistics or distribution industry Additional information on this role If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you. Benefits: Competitive Rates of Pay Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

Total Contracted Hours: 20 An exciting new Customer Service Advisor opportunity at DX! About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. Role summary: Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues. Key responsibilities: Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts Action all customer queries in line with the required processes and service level agreements Work as part of a team to ensure great customer service delivery - every time Engage proactively with service centres to ensure customer requirements are received and actioned Recognise and deal with queries, requests and problems in line with our customer account requirements Identification and action of escalation issues Undertake any other customer account support duties as required Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

As a Consultant within the Customer Success team, you will play a critical role across both pre-sales and delivery. We are looking to expand our Customer Success team and strengthen our consulting services.

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of working with Universities, then I'd love to talk to you. You will manage a number of existing customers, build strong relat

Head of Customer Success 📍Location: Near Rogate 🕒Hours: Full-time, 40 hours per week 📋Reporting to: Director Are you a transformational leader passionate about delivering exceptional customer experiences? We're recruiting for a dynamic Head of Customer Success to lead an

Vice President of Customer Success. You will oversee a portfolio valued between £1M–£3M+, managing both delivery and growth while mentoring a high-performing client success team. Be the voice of the customer internally, ensuring solutions meet both short-term goals and long-term vision.

Vice President of Customer Success. You will oversee a portfolio valued between £1M–£3M+, managing both delivery and growth while mentoring a high-performing client success team.

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

Customer Success Manager - Real World Evidence (UK) Remote: London, UK | Northern Ireland | Portugal Apply for this role. As a Customer Success Manager - RWE, you will play a pivotal role in managing our Real World Evidence projects, responsible for client and project management, develop and present

Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding ou

Sign in to set job alerts for “Customer Success Manager” roles. Customer Success Manager (Technical), UK. Customer Success & Solutions Manager – EMEA.

Previous experience in customer facing role preferred (customer success / customer support). Customer Success Executives are a vital gateway between our customers, and our product to ensure we maintain excellence across the business and enable our customers to succeed with Sandy. Trinity Agtech is l

The role spans across business development and customer success. Manage Existing Customers: Work with our existing customers to manage their ongoing product orders and new orders with us. Gather customer feedback: Create a defined process to gather customer testimonials.

Minimum 5 years in a customer-facing role within a SaaS environment, focusing on Customer Success or Account Management. Sophisticated Customer Handling: Address challenging customer scenarios with confidence and promote internal collaboration. Customer Representation: Ensure customer perspectives a

Experience in software asset management, IT compliance, cybersecurity, customer success. Customer Success Manager (German speaking), Initial 3 month contract (likely extend). Own a territory and manage license reviews across client customers.

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

The Customer Success Manager is responsible for managing a portfolio of customers within our customer success framework. Drive the creation and execution of engagement/success plans and customer scorecards. Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (So

As a Security-Oriented Customer Success Manager at Corelight, you will ensure that customers derive maximum value from our security solutions. This role requires strong project management, customer engagement, and cybersecurity expertise to drive customer success and retention. Manage post-sales rel

We're looking for an experienced Customer Success leader to be our first hire in Customer Success - owning the function, building the team, and driving value for our clients. If you’re excited to shape Customer Success at RQ, we’d love to hear from you!. Sign in to set job alerts for “Head of

Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the Customer Care Industry. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Emplifi’s unified customer engagement platform empowers

Customer Success Manager (Technical), UK. A Customer Success Manager (CSM) is the main point of contact for clients using eDriving products, programs and services. Sign in to set job alerts for “Customer Success Manager” roles.

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. Provide required visibility into Customer health by identifying adoption o

Customer Success Representative, bedford. Customer Success Representative. Resolve queries efficiently, following up to confirm successful outcomes.

Desire to build long-term relationships and help our customers be successful. If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices, it will inhibit our mutual ability to achie

Customer Success Manager - IT Technology/Cloud. As a Customer Success Executive, you will learn to manage your portfolio of client accounts and respond to their needs and objectives. Sign in to set job alerts for “Customer Success Executive” roles.

Visit the UK target customer groups, establish good and stable communication with customers, actively explore customers pain points, provide customers with professional landing solutions, guide customers to reach in-depth cooperation, and promote customer value-added services and contract renewal. C

The Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of Kaisa customers by increasing adoption of the Kaisa product suite via the delivery of the Customer Success Programme. Delivering the Kaisa Customer Success Programme to key customer stakehol

Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. Customer Success Manager (CSM) - SAP Academy for

Reporting to the Senior Director of Customer Success, the Customer Success Manager (CSM) will serve as a primary point of contact for a designated portfolio of customers. This is a Sales role focused on post-sales engagement, with particular emphasis on driving customer success within our direct cus

As a core member of our Customer Success team, you will work directly with our largest Thanx customers to ensure they are successful and grow their business using Thanx tools. Customer Success Management: Manage your book of business to ensure adoption and strong customer health in line with company

Veeva is looking for a Customer Success Manager (CSM) to join our team in Europe, focused on ensuring the success of our customers utilizing Veeva Safety. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Customer Success & Solutions Manager –

The successful candidate will have experience in portfolio management within an invoice finance environment or related customer success management with prior experience in relationship management, Account Management or operational management within financial services or a FinTech environment. You wi

As Client Success Manager, you’ll be the go-to partner for your customers, working closely with them to understand their needs, develop tailored solutions, and help them maximise value from the partnership. Principal Customer Success Manager, EMEA. Sign in to set job alerts for “Customer Success

You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. As a critical member of the Customer Success team you will be responsible for the retention and expansion of our largest Enterprise customers. From a techn

An experienced Customer Success Associate is required to join a busy sales and marketing team and manage client accounts. Working as part of the sales and marketing team and maintaining customer relationships. Developing and nurturing strong relationships with customers and addressing any concerns.

Document customer interactions, success stories, and escalations in CRM or customer success platform. Familiarity with customer success frameworks (CSM lifecycle, customer journey mapping). Your work will directly contribute to long-term customer retention and growth by establishing a strong foundat

Experience leading customer success in a B2B SaaS company. Clinical Customer Success Executive (London, UK). Sign in to set job alerts for “Head of Customer Success” roles.

Customer success or sales experience focused on developer tools. Experience with Totango or a similar Customer Success platform (e. We’re hiring a Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder.

The ACSM plays a key part in our Customer Success offering, working in alignment with the wider Customer Success team, including Professional Services, Customer Support and Customer Education. As part of the Customer Success Management Team you will drive the realisation of customer success measures

Comprehensive benefits for you and your family.Flexible hours and generous paid time off.Professional growth opportunities + LinkedIn Learning.Do what it takes to make a positive impact.Break things and rebuild to be better than before.Champion small wins and big ones.Increasing awareness, understan

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. Proactive interest to increase customer satisfaction and deepen customer relationships. Customer Success Manager – DACH.

Company Overview: Dedicated to driving client success through tailored telesales campaigns and nurturing a robust customer base, our team is seeking Client Success Agents (CSAs) to play a vital role in initiating outbound calls, cultivating new business prospects, and establishing a qualified pipeli

We need a junior customer success manager to help us provide a great service to customers. Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary). You'll Learn From a Highly Experienced Customer Success Manager Who Has Worked In Unicorn Software Companies.

This is not just any old Customer Success role, every day is different and you will have a central role in supporting our customers and growing a purpose driven company transforming the bereavement space. We have a fantastic Customer Success team with an outstanding reputation for delivering excepti

Senior Customer Success Manager (UK-Based Remote Role). You will be the bridge between Dragos and our customers — advocating for their success while aligning with internal teams to ensure world-class delivery. Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS

The Customer Success Manager (CSM) in the Services department is dedicated to ensuring our customers achieve their desired outcomes through the effective use of our products and services. Proven experience in a customer-facing role, such as customer success, account management, or consulting. Mainta

You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Improve upon our existing approaches to customer success by creating resources to help customers achieve th

In this role, you will lead a team of Customer Success Managers (CSMs) responsible for engaging RLDatix’s mid-market customer segment through one-to-many, programmatic engagement models—driving adoption, retention, and measurable customer outcomes at scale. The Senior Manager, Customer Success (

Knowledge of Customer Success methodology preferred, preference ToTango toolingproven experience (or experience with a similar customer success tool). The role of the Partner Customer Success Manager (CSM) is to drive onboarding,deployment, adoption, value realisation and consumption of Cisco Softwa

As a Customer Success Director, you will lead our client's customer success and account management strategy, overseeing a high-performing team of account managers and software delivery managers. Significant experience leading high-performing account management or customer success teams, ideally with

As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. A minimum of three years professional experience

Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team a

Do you enjoy taking ownership of customer relationships and driving growth? Are you motivated by solving customer challenges and ensuring their success? Do you take pride in helping customers achieve their goals, all while seeking out opportunities to continuously deliver value?. Experience in a B2B

Sign in to set job alerts for “Customer Success Manager” roles. Customer Success Manager (Revolut People). Customer Success Manager - Real World Evidence (UK).

Years of experience in a Customer Success, Technical Account Management, or similar customer-facing role? * Select. Technical Customer Success Manager, NA West. Technical Customer Success Manager.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s CDMS products and services. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Customer Success Manager - CDMS.

We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. Enterprise Customer Success Manager - Strategic Accounts. Collaborate with Sales, Product, and

The Customer Success Manager is responsible for managing a portfolio of customers within our customer success framework. Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company. This role is focused on managing key accou

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

This role is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle. Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience. CSM) based in t

Desire to build long-term relationships and help our customers be successful. Customer Success Engineers (CSE). If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices, it will i

A successful Customer Success Assistant should have:. This opportunity is with a small-sized company within the insurance industry, known for its focus on customer satisfaction and efficient service delivery. Deliver friendly, helpful support to customers - answering questions and solving problems.

Are you passionate about helping customers succeed and scaling that impact with smart systems and strategy? As a Scaled Customer Success Manager, you’ll be at the heart of how we support a large and diverse portfolio of customers, combining technology, automation, and data to deliver a personalize

Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus). We’re hiring a Customer Success Manager (Level I) to support single school customers in the UK. Escalate risks or blockers to ensure customer success.

Customer & stakeholder focus - You will need to understand the existing customer journey and use this to help the team critically evaluate processes, prioritising customer satisfaction and commercial goals. Understanding each customer's requirements and building strong relationships by ensuring thei

Experience in Strategic Customer Success, Account Management,. We are looking for a Senior Customer Success Manager to serve as the. Skills Strategy Manager (Customer Success).

As a Portfolio Customer Success Manager, you will lead strategic customer success initiatives across a portfolio of high-value, complex customers. Proven experience in Customer Success, Account Management, or a related strategic customer-facing role, preferably in SaaS or cybersecurity. Our Global C

Map customer stakeholders & users to Customer Personas. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work. Ability to drive insights and adoption recommendations to customers by analyzing customer.

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you. Customer Success Manager (American timezone). You wi

Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio. Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic pl

Proven track record of managing and growing customer relationships, with a strong focus on customer satisfaction and success. As a Customer Success Manager (CSM) at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth. Lead the onboarding process for n

As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?. We build solid relationships with our customers to understand their needs and provide

The Senior Manager, Customer Success (Enterprise) will lead and develop a team of Customer Success Managers to ensure customer satisfaction, retention, and advocacy while embedding consistent success practices across enterprise accounts. We’re searching for a UK-based Senior Manager, Customer Succ

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Following go-live your primary

We are looking for an English and German speaking Customer Success Manger (CSM) to become an integral part of our Customer Success team. As a CSM, you will lead the customer through their journey at Dot Compliance, facilitate adoption and ensure engagement. You will be working in collaboration with

The Senior Customer Success Manager (UK) will be responsible for driving product adoption, customer satisfaction, retention and expansion across Zoom’s UK enterprise customer base. Customer Services play a crucial role in improving the customer experience within Zoom. Have a proven track record of

The Customer Success Manager plays a pivotal role in ensuring Powerfleet’s customers achieve their desired outcomes with our solutions. Track and analyze customer engagement, usage trends, and key success metrics. Passion for helping customers leverage technology to drive business success.

The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders. This is a strategic leadership role focused on building and executing a r

Support the customer success team to ensure quality execution that drives towards client’s business objectives and key metrics. Sign in to set job alerts for “Customer Success Manager” roles. Job Title Customer Success Manager – UK (7 roles).

Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers. Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team mem

We're looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. Get notified about new Customer Success Manager jobs in. Customer Success Manager (Revolut People).

Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP. Solution Advisor Associate - SAP Academy for Customer Success - United Kingdom Hybrid). After successful completion of the program, you are expected to lead customer discovery sessi

It’s an exciting time as the team scale up to develop the customer journey amongst a larger customer base as we expand into three tiers of Customer Success managers (currently two). Customer Success here at Zenergi is driven to build close relationships with various stakeholders within our custome

Client Success Manager - Retail Media. We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. Act as the day-to-day partner for clients, driving adoption and successful use of the platform.

Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives — all while

Managing a team of Customer Success Managers, to support and drive revenue growth for customers leveraging Arctic Wolf Services. Successfully planning, prioritizing and handling a high volume of activities and requests to manage customer issues and requests, including following through on requests i

Own customer health and retention across complex, multi-product customer engagements. Proven success managing strategic, high-stakes customer relationships. Guide BetterUp and customer teams toward shared success metrics through proactive planning and alignment.

The Customer Success Manager is responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers. Experience using customer relationship management systems and sales technological solutions to deliver in a customer success or sales-based role. Evalu

Customer Success Manager, Enterprise - EMEA - [IC2]. Customer Success Manager (Technical), UK. Customer Success Manager - Account Management.

Partner with customers to define success criteria and help them achieve measurable outcomes. You will be the bridge between Dragos and our customers — advocating for their success while aligning with internal teams to ensure world-class delivery. As the Customer Success Manager (CSM) for EMEA, you

Experience in customer relationship management, customer onboarding, customer engagement, and / or project management. The ideal candidate will also assist our Customer Success Managers in ensuring our customer accounts have positive experiences, providing support, guidance, and solutions. Customer

The ideal Principal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our enterprise customers. As the Principal Customer Success Manager (CSM), you will play a pivotal role in ensuring the success and growth of our top-tier, enterprise customers. A

As a Customer Success Manager, you will be the first point of contact for new clients, guiding them through their onboarding process and ensuring they get the most value out of our products from day one! Cherry Professionalare seeking a highly motivated and experienced individual to deliver exceptio

Technical Customer Success Manager (Remote - UK). Principal Customer Success Manager (UK-Based Remote Role). Customer Success Manager - SAAS GEOPOLITICAL RISK REALTIME & PREDICTION AI TECH.

The Technical Customer Success Manager will play a vital role in ensuring LAIIER’s innovative solutions deliver maximum value to our customers. Act as the primary technical point of contact for customers, addressing queries, troubleshooting issues, and ensuring their success. Monitor customer heal

What you need to bring to be successful:.

We're looking for a Strategic Customer Success Manager to join our growing Customer Success team, providing an opportunity to work with a wide range of our largest clients. Reporting to the Customer Success Director, you will be responsible for managing and growing strategic customer relationships.

Successful commercial experience in HR SaaS, Customer Success Management, or Account Management. Job Details: Customer Success Managers - Register Your Interest. Customer Success Managers - Register Your Interest.

Customer Success/account management and/or sales experience, preferably in the technology (SaaS) industry. Senior Strategic Customer Success Manager. You have experience using customer success software (ideally Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Sli

Demonstrable experience in a customer success and/or customer success enablement role in enterprise software/SaaS within a global context. Experience designing and implementing successful customer success programs, methodology, and related content and coaching. Knowledge of the end to end customer s

Customer Success Manager – Maritime & SaaS (f/m/d). Develop client success plans based on customer objectives and KPIs. Prior experience in customer success, account management, or operations within a SaaS or tech-driven environment.

Customer Success Representative, newcastle-upon-tyne, tyne and wear. Customer Success Representative. Resolve queries efficiently, following up to confirm successful outcomes.