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Technical Account Manager About the Company Our client is an established Managed Service Provider that takes pride in building genuine, long-term relationships with the businesses they support. They care about understanding how each client works and use that insight to deliver technology that actually makes a difference day to day. Their focus is on helping organisations run more efficiently, stay secure, and plan confidently for the future. If you enjoy combining technical know-how with a people-first approach, you’ll fit right in. The Role As a Technical Account Manager, you’ll be the link between clients’ business goals and the technology that helps them reach them. It’s a mix of account management, technical advice, and strategic planning – all centred on helping clients get the most from their IT. What You’ll Be Doing Client Relationships Build strong, lasting relationships with clients and act as their main point of contact for anything IT-related. Technical Advice Provide clear, practical guidance on IT strategy, infrastructure, cybersecurity, and cloud services, including Microsoft 365, Cyber Essentials, and ISO 27001. Quarterly Reviews Lead quarterly business reviews to assess performance, highlight improvements, and create future technology plans. Customer Success Spot opportunities to improve how clients work, recommending services and solutions that add real value. Proposals and Projects Work with engineers to scope out projects, prepare proposals, and help clients understand how proposed solutions will meet their goals. Supporting New Business Collaborate with the Business Development team to review potential clients’ systems and suggest improvements. What We’re Looking For • 4–5 years’ experience in account management or technical consultancy, ideally in an MSP or IT services company, • Strong understanding of IT infrastructure, cloud services, cybersecurity, and business continuity, • Great communication skills and the confidence to work with managers, directors, and CEOs, • The ability to turn technical information into clear business value, • Organised, proactive, and comfortable managing multiple priorities, • Full UK driving licence Location and Flexibility This role is based at the Frome office, with the option to work from home up to two days per week after a successful three-month probation. Company Car or Allowance You can choose between an all-electric company car (with low tax benefits) or a £350 monthly car allowance if you prefer to use your own vehicle. Business mileage is minimal, but costs can be reimbursed where needed. Working Hours Standard hours are 8:00 AM to 5:30 PM, with some flexibility depending on your schedule. Benefits • 24 days annual leave (rising to 28 with service) plus bank holidays, • Company car or car allowance, • Company phone, • Performance-based bonuses, • Private health insurance after probation, • On-site parking, • Sick pay, • TechScheme access, • Regular company events

As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, the more you earn. Competitive rates for each parcel you deliver or collect Typically, our Delivery Drivers can earn anything between £18 - £20p/h (paid per parcel). We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger. Daily & Weekly Payment Options Yodel offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 4 weeks of completed delivery services. Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided. We have plenty of parcels for to deliver There are plenty of parcels to deliver meaning the earning opportunity is in your hands. Our parcels weigh up to a maximum of 15kg and can vary in size. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue. We'll give you freedom and flexibility You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers. We'll offer regular work in the same area, 6 days a week We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers. We'll develop and support you You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel representative, to answer your questions. Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple! Want a bit more? All our Self Employed Delivery Drivers have access to: • Partner Discounts - Including Naked Wines, Beer Hawk and Hello Fresh., • Health and Wellbeing Programmes - Offering support from managing relationships to finance, • Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands No, experience, no problem! We give full training and support to help you get on your way. All you need to show us is the following to get started: • Access to a insured car or van (up to 3.5 tonne), • A full UK or EC/EEA Driving Licence, • Proof of Right to Work in the UK, • IOS or Android smart phone, • Proof of own bank account

Head of Customer Success - High Growth SaaS Scale Up. They're looking for a Head of Customer Success to continue to build, scale and elevate their global CS function. This is a rare chance to step into a high-impact role, own the customer journey end-to-end, and partner with some of the world's lead

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. You will bring knowledge and expertise in developing a brand‑new best‑in‑class customer success experience aimed at enterp

Head of Customer Success – with strong progression to director level. Customer Success experience in the hospitality space. Customer Service and Business Development.

The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders. This is a strategic leadership role focused on building and executing a r

Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, engage internally with other function leaders, drive best practice, and report to our C‑Suite t

A high-growth SaaS company in London is seeking a Head of Customer Success to lead their global customer success function. This role involves driving customer adoption, retention, and account expansion while partnering with the C-suite to shape product strategies.

Head of Digital Customer Success, Digital CS Manager, Scaled Success Lead, Customer Success Operations Manager, Digital Experience Manager, Customer Engagement Lead, CS Enablement Manager, Lifecycle Marketing Manager, or Senior CSM owning digital programmes. You’ll need to show proven, measurable

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We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. Liai

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A leading delivery service company in Greater London is seeking a Customer Success Manager who speaks French or Italian. Ideal candidates have over 3 years of experience, excellent communication skills, and a passion for customer success. This position involves managing customer relationships, ensur

Customer Success Manager (Remote – US (Central or East Coast) or EU). You’d be reporting directly into the Director of Customer Success- with a clear path to step into his role within the next couple of years.

Customer Success, Account Management, or Relationship Management within a FinTech or Financial Services environment. Customer Success Manager — Buy‑Side SaaS | London (Remote with On‑Site Client Visit). A fast‑scaling, VC‑backed AI data intelligence platform is looking for a Customer Succe

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We’re looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. This is a particularly exciting opportunity as it marks one of our first Customer Success hires in the EMEA region. Prior involvement in refining or bu

Customer Success Manager Private Equity | SaaS Scale-Up | London / Hybrid. They’re now looking to bring on an Engagement Manager (Customer Success) to build deep relationships with clients across the PE market, helping them maximise value from the platform while shaping how the business scales. Ac

We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises. Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manage

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. You will bring knowledge and expertise in developing a brand‑new best‑in‑class customer success experience aimed at enterp

A leading e-commerce platform seeks an Enterprise Customer Success Manager to ensure the long-term success of clients in the UK. The ideal candidate has at least 2 years in account management or customer success, with solid B2B experience, and excels in communication and analytical skills. Join a di

A leading company in energy and environmental consultancy seeks a skilled strategic customer manager to enhance client relationships and drive growth.

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer churn and maximise merchant experience. Job Detai

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. Proven record of identifying customer needs and successfully implementing long-term technology solutions. Responsible for the customer experience and engagement of stakehol

This role focuses on building lasting customer relationships and ensuring customer success. A technology company is looking for a Customer Success Manager based in Greater London.

A leading healthcare solutions provider is seeking a Director of Customer Success to oversee global customer success initiatives, ensuring client satisfaction and retention. The role demands over 10 years of experience in customer success or account management, along with a strong background in SaaS

Strong track record in customer success, account management or sales roles with revenue responsibility (ideally SaaS or hospitality tech). Opportunity to expand your skills across customer success, sales and product adoption. Customer Success Manager / Account Manager.

Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value‑based metrics, and drive customer satisfaction. As a Customer Success Manager, you will have the opportunity to play a crucial part in all stage

Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Customer Success, account management, consulting, or enterprise transformation, with a proven t

Theyre looking for ambitious, customer-led candidates with commercial acumen and excellent communication skills to continue to further relationships and build revenue with existing clients. Devise account plans and strategy development for a defined group of existing customers. Manage relationship

We’re a fast-growing consultancy at the forefront of the renewable energy transition, partnering with clients across the UK to help them achieve ambitious sustainability goals.Our work spans solar, wind, energy efficiency, and decarbonisation strategies – and we're proud to help shape a cleaner,

Demonstrated experience supporting and onboarding customers in B2B space for 2-3 years. LOVES going deep into products to problem solve for customers. Experience working through Intercom, email and Zoom calls with customers.

The Team Manager, Customer Success, will work with other leaders to help build a team of world‑class Customer Success Managers to provide exceptional service to our rapidly growing customer base. As a Manager of a Customer Success team, you will be responsible for hiring, training, coaching, and m

We are seeking an experienced Enterprise Customer Success Manager to work with our EMEA clients. You’ll have the freedom and responsibility to influence processes, set best practices, and define what exceptional service looks like for our customers—the "Neat" way that sets us apart. Be a trusted

You will have a strong understanding of customers’ business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals. The Customer Success Manager is responsible for the day‑to‑day management of as

Our core values are Do the Right Thing, Customer Success, Employee Success, and Speed. As a Customer Success Manager for our OpenData product, you will be a strategic consultant and trusted advisor to our clients. Serve as the customer advocate for product innovation by working with the OpenData Pro

Customer Success within a SaaS environment. Role: Customer Success Manager in the Construction SaaS sector. Maintain a structured, consultative approach to customer engagement and governance of accounts.

A competitive intelligence platform is seeking a Customer Success Manager to serve as the primary point of contact for customers. Ideal candidates should have at least 1 year of experience in Customer Success within the B2B SaaS environment and a scientific background. This role involves building st

Senior Customer Success Manager. Senior Customer Success Managers at MarqVision are self‑motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. Customer Success and/or Account Management within SaaS field in the EMEA Market.

As a Manager of Customer Success at Anthropic, you’ll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. This role demands exceptional people leadership combined with deep product knowledge

As a Customer Success Manager you will be responsible for managing a pool of accounts on a one to many treatment model and be responsible for the entire lifecycle for their journey with Turtl, showing ongoing value from onboarding through to successful renewal. The SMB CS team works to not only buil

As a Customer Success Manager, you'll be vital to building and maintaining strong, long-term customer relationships – from onboarding to continuous growth. Encourage customers to participate in testimonials, case studies, and user groups, helping to promote user communities to foster peer‑to‑p

Customer Success Representative- EMEA - TEMP. In this role, you will provide strategic support to customers, helping them through the onboarding process, offering training and assistance, and fostering long-term success. Monitor customer health and assist with onboarding to ensure long‑term satisf

Looking for a data‑driven, creative CRM expert to help shape the future of customer lifecycle and retention strategy across all fashion brands. Drive personalisation and smarter customer journeys using insights and Bloomreach (ideally!). Strong analytical mindset, commercially driven, customer obs

Build and develop a high-performing Customer Success team who champion our customers daily. The Customer Success Lead will be responsible for shaping, managing, and continually improving the end-to-end customer journey. Purpose of the job: We’re creating a brand-new, high-impact, Customer Success

A leading data solutions company in the United Kingdom is seeking a Customer Success Manager to build and maintain strong customer relationships while ensuring high satisfaction. This full-time role emphasizes customer engagement, organizational skills, and collaboration with internal teams to drive