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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

The role blends programme management, customer success, and commercial awareness, with real influence over outcomes, value realisation, and account growth. Define, track, and report on success metrics including ROI, operational efficiency, compliance, and customer satisfaction. If you're a Senior Pr

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high perfor

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Proven experience in customer success, account management, or a related role. Familiarity with CRM software and customer success platforms is

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Avalon is currently supporting an organisation in Cheshire to recruit a C

Senior Consultant (Customer Success). The customer journey is treated as an. The consultant partners closely with customers to understand their.

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. This role is ideal for someone who can work independently, exercise sound judgment, and build

Lead and scale the entire Customer Success function, transforming it into a growth driver. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence.

A leading tech company is looking for a Customer Success Representative to manage the post-sales lifecycle for a global client base. The CSR will facilitate onboarding, ensure customer value realization, and drive product adoption through collaborative efforts with internal teams. This remote positi

Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization. Take responsibility for the customer’s overall success with Adobe’s Creative Cloud platf

Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account‑level KPIs. Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.

A leading tech firm is looking for a Customer Success Manager in the United Kingdom. The ideal candidate should have over 2 years of experience in customer success management, fluent in English and German, and capable of building relationships with C-level executives. Responsibilities include educat

A leading eLearning company in the UK is seeking a Customer Success Manager to oversee post-sales relationships with its mid-market and Enterprise customers. Join a recognized team dedicated to maximizing client value and achieving customer success targets. This role is integral to driving customer

A leading technology company is looking for a Junior Customer Success Manager to support and nurture relationships with existing clients, predominantly in the FTSE 500. You will manage customer accounts, handle renewals, and identify opportunities for upsell while ensuring a smooth customer experien

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. Lead strategic initiatives to improve our Customer team processes including projects such

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforces customer organizations. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Coordinating the completion of the Signature Success

A technology solutions company in London seeks an Entry Level Associate Services Consultant to enhance customer data management and support implementation processes. The ideal candidate will have customer-facing experience and strong technical acumen, particularly in Python.

A leading healthtech company is seeking a Delivery & Customer Success Manager to oversee client relationships and ensure their expectations are met.

Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics. Develop and maintain customer success dashboards and performance reporting for leadership visibility. Partner with the CEO and SVP of Growth to shape the company's customer success

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. You will have a big hand in everything we do from expanding our post‑sales customer jour

A leading global provider of credit intelligence is seeking a Product Specialist to manage customer success in London. Key responsibilities include managing post-sale activities, monitoring key performance indicators, and influencing product decisions based on customer feedback. The ideal candidate

You'll be our first Customer Success Engineer, building the technical foundation for how we deliver customer outcomes at scale. You'll define our technical onboarding process, create runbooks, build health scoring frameworks, and establish how we scale customer success as we grow from dozens to hund

Als Customer Success Engineer combineer je technische kennis met een klantgerichte mindset.

A restaurant management technology company based in London is looking for a Scaled Customer Success Manager. The role involves building strategies to maximize customer success, driving platform adoption, and ensuring high retention rates among SMB clients.

As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. Customer Success Manager - Retail / SaaS. OneStock customers in the use and adoption of the software.

The position offers a unique opportunity to influence customer success strategies and drive revenue growth. A leading fintech company based in the UK is seeking a Customer Success Manager to lead a high-performing team responsible for managing strategic relationships.

A leading search technology firm in Greater London seeks candidates for a technical role focused on customer onboarding and support. Candidates should have 2–3 years in customer-facing technical roles and prior software development experience, ideally within the SaaS industry.

Product marketing, sales enablement, product‑led growth, AI, customer success, CMOs; you name it, we’re home to thriving communities for them all. We’re looking for a passionate and dedicated Customer Success Manager to join our team. Proven experience in a B2B customer success (1‑2 years de

CMG is seeking a self‑motivated Customer Success Manager (CSM) to join our dynamic and fast‑growing Customer Success team. Customer Success, Sales, Account Management, or similar) with a strong track record of building relationships and delivering value to customers. The Customer Success group a

As a Customer Success Manager in Claroty, you will own the customer's happiness and you lead the path to success with Claroty. You will be the primary point of contact for our top‑tier customers, nurturing relationships with all levels (senior executives included), and ensuring the successful adop

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. The role involves overseeing the entire customer journey, from onboarding to post-sales support.

Customer Success and Adoption:* Collaborate with Implementation teams, overseeing the successful handover of new customer sites to BAU process. Support and Issue Resolution:* Collaborate with internal customer support teams to ensure prompt and accurate handling of customer issues, working towar

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer churn and maximise merchant experience. Commerce

Customer Success, Account Management, or another senior customer‑facing role. This Customer Success Manager is different: you’ll be on‑site in our central London workspace, to collaborate closely with our founder/CEO, Product Manager, and Growth Lead. We’re looking for a Customer Success Man

A leading data solutions firm in Greater London is seeking a Customer Success Manager to oversee customer health management and service delivery. The role requires a minimum of 5 years in customer-facing positions, preferably in IT or telecommunications. You will be responsible for stakeholder engag

A leading recruitment agency is seeking an experienced Customer Success Manager to join a dynamic AI AdTech SaaS platform. The role involves driving success for top global brands by building and optimizing marketing campaigns across major platforms like Amazon and Walmart.

Customer Success, Account Management, or a similar customer‑facing role in B2B SaaS. Experience shaping customer success playbooks in early‑stage SaaS environments. You’ll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion while defining what world‑cl

We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. This role sits at the intersection of customer success, product, and commercial growth. Own customer success from

As a Manager of Customer Success at Anthropic, you’ll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. This role demands exceptional people leadership combined with deep product knowledge

Ideal candidates should hold a degree in a related field and possess 3-5 years of relevant experience in customer success. A leading social media management company is seeking a Customer Success Manager to foster and manage client relationships in North America.

A fintech company in Greater London seeks a Customer Success Manager to drive adoption and enhance customer experiences.

A healthcare technology company is seeking a Customer Success Manager to enhance engagement with their HRCase software suite. This remote role involves developing strong customer relations, monitoring product use, and collaborating with teams to deliver effective success plans. Ideal candidates will

Successful candidates will have a proven track record in customer success management within the biotechnology or healthcare sectors. A leading life sciences organisation is seeking a Customer Success Manager to oversee renewals and member satisfaction.