Credit Control Team Leader
4 days ago
Addlestone
Company description: \n Location: Addlestone, England, United Kingdom Job ID: 90654 \n We Elevate... Quality of urban life \n Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. \n \n Join us as a \n Credit Control Team Leader \n As a Credit Control Team Leader, you'll play a key role in driving cash collection performance, reducing overdue debt and supporting the achievement of Schindler's working capital objectives. Reporting to the Head of Finance & Controlling and forming part of the Finance leadership team, you'll lead a team of Credit Controllers within the Order to Cash function, ensuring the effective management of collections, customer relationships and credit control processes across the business. \n \n Your main responsibilities \n \n Job description: \n In this role, you'll be responsible for: \n\n • Leading cash collection activities to achieve collection targets and key performance indicators\n, • Managing overdue debt, ensuring timely customer payments and minimising ageing balances\n, • Conducting regular collection review meetings and driving follow-up actions with operational and finance stakeholders\n, • Monitoring and reporting on debt performance, debtor ageing, collection trends and key metrics\n, • Providing regular cash collection updates, forecasts and performance insights to key stakeholders and senior management\n, • Supporting the delivery of working capital and cash flow objectives through effective debt management strategies\n, • Resolving complex payment disputes and escalating issues where appropriate\n, • Managing bad debt processes, preparing write-off recommendations and minimising levels of unallocated cash\n, • Establishing, maintaining and continuously improving credit control procedures, governance standards and standard operating processes\n, • Building strong relationships with customers, operational teams and external debt recovery partners\n, • Acting as the primary point of contact for escalated credit control and cash collection matters across the business\n, • Leading, coaching and developing a team of Credit Controllers, setting collection targets and driving a high-performance culture\n, • Ensuring the team is appropriately resourced, trained and supported to achieve business objectives\n, • Producing and analysing management reports, KPI dashboards and debtor ageing reports to support decision-making\n, • Driving process improvements, automation initiatives and system enhancements across the Credit Control function\n, • Championing the use of SAP, Power BI and reporting tools to improve efficiency, visibility and performance\n, • Supporting internal and external audits by maintaining robust controls, processes and documentation\n, • Identifying opportunities to improve efficiency, strengthen controls and enhance customer experience across the Order to Cash process\n\n Profile description: \n Essential \n\n • Proven experience in Credit Control, Cash Collection or Accounts Receivable leadership\n, • Strong track record of delivering cash collection targets and managing performance against KPIs\n, • Experience leading, coaching and developing teams within a fast-paced environment\n, • Strong understanding of credit control best practice, cash collection processes and working capital management\n, • Experience managing complex customer accounts, escalations and payment disputes\n, • Excellent communication, negotiation and stakeholder management skills\n, • Strong analytical and problem-solving abilities with excellent attention to detail\n, • Advanced Excel skills, including pivot tables, lookups, formulas and data analysis\n, • Experience using SAP, Power BI and reporting tools\n, • Ability to produce and interpret management reports, KPI dashboards and debtor ageing analysis\n, • Experience working with large volumes of financial and operational data\n, • Strong organisational, planning and time management skills\n, • Collaborative, proactive and customer-focused approach\n, • Experience driving continuous improvement initiatives within a Credit Control, Accounts Receivable or Order to Cash environment\n\n \n Desirable \n\n • CICM qualification or working towards a professional credit management qualification\n, • Experience within a service, engineering, construction, infrastructure or facilities management environment\n, • Knowledge of bad debt provisioning, balance sheet controls and wider finance processes\n, • Experience managing third-party debt recovery agencies\n, • Experience supporting process automation and finance transformation initiatives\n\n We offer: \n\n • Competitive salary with a discretionary annual bonus\n, • 25 days’ holiday plus bank holidays, and an annual paid volunteering day\n, • Pension scheme with 6% company contribution\n, • Comprehensive life assurance\n, • Enhanced family leave\n, • Private medical cover with a trusted provider, plus 24/7 virtual GP access\n, • Employee Assistance Programme offering confidential support\n, • Free eye tests and eyewear discounts\n, • Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts\n
