Security Operations Manager
4 days ago
Glasgow
SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We’re currently seeking a highly experienced SOC Technical Security Service Delivery Manager to join a growing and innovative Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You’ll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You’ll Be Doing • Serve as the key point of contact and escalation for clients across SOC services., • Coordinate incident response activities, leading investigation, containment, and remediation alongside technical teams., • Manage post-incident reporting and continuous service improvement initiatives., • Support compliance with SLAs and ensure services meet contractual, operational, and quality standards., • Lead service reviews and present performance reports to clients (weekly/monthly)., • Oversee vulnerability management efforts including scanning, prioritisation, risk communication, and remediation coordination., • Ensure IDS/IPS systems are maintained and aligned with the latest threat intelligence., • Work closely with the Senior Service Delivery Manager to identify process improvements and implement best practices. What You’ll Bring • 10+ years of experience in technical support for SOC or Cyber Security operations., • 5+ years of vulnerability management experience, with demonstrable risk-based prioritisation skills., • Proven leadership in high-pressure, crisis-response situations., • Strong client relationship management and stakeholder engagement skills., • In-depth understanding of incident response frameworks and operational delivery., • Experience managing IDS/IPS technologies and security gateway systems., • Excellent written and verbal communication, with the ability to distil technical issues for non-technical audiences., • Eligibility for UK Security Clearance (SC) is essential., • Relevant certifications such as CISSP, CICM, GCIH, or similar. If you’re looking to lead complex SOC delivery, influence cyber strategy, and play a key role in shaping secure digital futures, we’d love to hear from you.