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  • Reservations Manager
    Reservations Manager
    hace 22 horas
    Jornada completa
    London

    Are you ready to step into an exciting role where you can showcase your talents in hospitality management? We're thrilled to offer a fantastic opportunity for a passionate individual to become our next Reservations Manager at Knightsbridge Hotel, part of the renowned Firmdale Hotels group. As a Reservations Manager, you will be at the forefront of our hotel's operations, working closely with the Deputy and General Manager to ensure seamless daily functioning of our reservations department. Your primary focus will be on handling reservation inquiries, guaranteeing the utmost satisfaction for our guests. Responsibilities: • Take ownership of the daily operations of the reservations department, under the guidance of the Deputy and General Manager., • Manage all incoming reservation inquiries promptly and efficiently, ensuring guest needs are met with excellence., • Collaborate with the management team, demonstrating ambition and flexibility to adapt to diverse scenarios and challenges., • Utilise your in-depth knowledge of our hotel rooms and facilities to effectively manage rates and packages for clients and external agents., • Provide exceptional customer service, demonstrating strong communication skills and attention to detail., • Produce comprehensive weekly and monthly departmental reports for the General Manager, contributing valuable insights into performance and trends., • Foster and maintain strong relationships with colleagues and guests, delivering inspirational service at all times., • Oversee the financial aspects of the reservations department, including budgeting and forecasting, to ensure optimal performance., • Uphold Firmdale standards consistently, reflecting our commitment to excellence in every interaction., • Address and resolve guest complaints confidently and efficiently, striving for positive outcomes., • Lead by example, conducting Duty Manager shifts as required and motivating your team through training and solid leadership. What you Need: • Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor., • Proficiency in using the Opera system, with a strong working knowledge of all Front Office operations., • Excellent customer service skills, coupled with the ability to thrive under pressure in a fast-paced environment., • A keen understanding of current hospitality trends and competitor landscape., • Exceptional attention to detail, organisation, and problem-solving abilities., • Demonstrated capability in motivating and leading a team to success. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location. Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • Best Boutique Hotels in London, The Times, 2026 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Nursery Manager
    Nursery Manager
    hace 2 meses
    £35000–£47000 anual
    Jornada completa
    London

    Nursery Manager – Full Time Location: E14 6UE Hours: Full Time – 40 hours per week Setting: 30-place Day Care Nursery Age Range: 9 months – 4 years Salary: 35k starting (Competitive salary) We are looking for an enthusiastic, passionate and experienced Nursery Manager to lead our friendly 30-place day care nursery, providing high-quality care and education for children aged 9 months to 4 years. This is an exciting opportunity for an experienced childcare professional who is passionate about creating a safe, nurturing and stimulating environment where children can learn, develop and thrive. The Role As Nursery Manager, you will have overall responsibility for the day-to-day management and smooth running of the nursery, ensuring that children receive the highest standards of care and education. You will lead and support a dedicated team, build strong relationships with children and families, and ensure the nursery operates in line with the EYFS, safeguarding requirements and Ofsted standards. Key Responsibilities • Lead, motivate and support the nursery team to deliver outstanding care and learning., • Oversee the daily running of the nursery and ensure staffing levels and ratios are maintained., • Ensure the nursery provides a safe, welcoming and stimulating environment., • Promote high standards of safeguarding, health and safety and child welfare., • Ensure the EYFS is effectively implemented throughout the setting., • Monitor children's learning, development and progress., • Build positive and professional relationships with parents and carers., • Lead staff meetings, supervisions, appraisals and ongoing professional development., • Support recruitment, induction and mentoring of staff., • Maintain accurate records, policies and procedures., • Work closely with the Deputy Manager and room leaders to ensure consistency across the nursery., • Prepare for and support Ofsted inspections., • Promote a positive culture of teamwork, inclusion and continuous improvement. About You We are looking for someone who: • Has previous experience in a nursery management or senior childcare role., • Holds a relevant childcare qualification, ideally Level 3 or above., • Has a strong understanding of the EYFS and safeguarding., • Is confident leading and developing a team., • Has excellent communication and organisational skills., • Is approachable, supportive and able to build strong relationships with families., • Is passionate about children's learning, development and wellbeing., • Can work effectively under pressure while maintaining high standards., • Is committed to creating a positive and inclusive nursery environment. What We Offer • A full-time, permanent position of 40 hours per week., • A supportive and friendly team environment., • Opportunities for professional development and training., • A rewarding role where you can make a real difference to children and families., • The opportunity to lead and develop a 30-place nursery. If you are an experienced childcare professional who is ready to take the next step in your career and lead a small, welcoming nursery, we would love to hear from you. To apply: Please send your CV and a covering letter

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  • Nursery Practitioner
    Nursery Practitioner
    hace 2 meses
    £28500–£31075 anual
    Jornada completa
    Surrey

    Qualified Nursery Practitioner Level 2/3 Location: Croydon (West Wickham) Salary: £28,500.to £31,075. Contract: Full-time, Permanent, We are recruiting on behalf of our client who is looking for a fantastic full-time Nursery Practitioner opportunity available for an enthusiastic and versatile Level 2 or Level 3 qualified practitioner in our nursery in Croydon. Responsibilities: of the Level 2/3 Nursery Practitioner: • To act as a key worker and provide care for a small group of children, • Using your knowledge of the EYFS, help plan daily activities and provide suitable play and learning opportunities, • To write learning journeys for your key children and contribute to room planning, • To ensure children develop and learn in a safe, stimulating and supportive environment, • To monitor children’s progress and share information about their development with parents and carers, • To carry out all duties associated with caring for your key group and supporting the daily nursery routine What we’re looking for: • Level 2 or Level 3 Childcare Qualification (required), • Experience is essential working with children aged 0-5, • Strong knowledge of the EYFS framework and safeguarding practices, • Excellent communication skills with children, parents, and colleagues, • A warm, nurturing approach with a genuine love for supporting children’s development, • Previous experience working in an early years setting, • The right to work in the UK What we offer: • A supportive, welcoming team environment, • Ongoing professional development and training opportunities for a Nursery Practitioner, • Competitive salary (based on experience and qualifications), • Opportunities for career progression All successful applicants will be required to complete an enhanced DBS check, join the DBS Update Service and provide two suitable references confirming their suitability to work with children. Apply today send your most up-to-date CV. Plus Staff Recruitment is a specialist Early Years and Education Recruitment Company working with Nurseries and Primary Schools settings across London, Kent and Surrey. We respect candidate confidentiality and will not share your profile to our clients or request any references without your consent. We cater for all Early Years jobs and currently have Nursery Manager, Deputy Manager, QTS, Montessori, Room Leader and Early Years Practitioner / Nursery Nurse vacancies Plus Staff Recruitment are an Equal Opportunities Employer

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