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Key Responsibilities: Marketing Strategy & Planning: Developing and implementing marketing strategies and plans to achieve business objectives. Conducting market research to identify target audiences, trends, and competitor activities. Analyzing data to identify trends and opportunities, and to evaluate the effectiveness of marketing campaigns. Campaign Execution: Planning and executing marketing campaigns across various channels, including digital, social media, email, and print. Creating and managing marketing collateral, such as brochures, website content, and social media posts. Managing advertising budgets and ensuring effective allocation of resources. Organizing and managing events, such as conferences, trade shows, and product launches. Content Creation & Management: Writing and editing marketing copy for various channels, including websites, social media, and email campaigns. Developing and managing content calendars to ensure consistent and engaging content delivery. Collaborating with designers and other stakeholders to create high-quality marketing materials. Social Media & Digital Marketing: Managing social media channels to build brand awareness and engage with target audiences. Implementing and optimizing digital marketing strategies, such as SEO, SEM, and social media advertising. Tracking and analyzing social media and digital marketing performance. Customer Relationship Management (CRM): Maintaining and updating customer databases and using CRM systems to manage customer interactions. .
Club Manager – ARC Club Stratford Full-time | 40 hours per week | Monday to Friday, some weekend work on occasion Salary: £35,000 p.a. About ARC Club ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities. Founded in 2020, ARC is female-led, impact-driven, and on a mission to grow to 50 locations in 5 years. ARC Club's Mission + Values ARC’s mission is to scale a popular neighbourhood amenity that brings people together to nurture belonging and contribute to sustainable, local growth. Our core values that guide everything we do: Quality: ARC is a place of excellence, designed for purpose. Inclusion: ARC is where everyone belongs, a friendly face in our neighbourhood. Sustainable Growth: ARC is careful with resources in order to create long-term value. The Role As Club Manager, you’ll lead the day-to-day running of our brand-new Stratford club. You’ll be responsible for delivering a brilliant member experience, managing a high-performing team, and driving membership and commercial growth. We’re looking for someone who leads from the front—someone ready to take full ownership of the space, make it their own, and bring the ARC experience to life. You’ll motivate and inspire your team to hit sales targets, maximise member satisfaction, and create a vibrant, productive club environment. This is your opportunity to shape the club, build a strong local community, and play a key role in ARC’s growth. This is a full-time role based in our new Stratford location. What You’ll Do Club Operations & Member Experience Oversee smooth daily operations and uphold ARC’s high standards Be the face of the club—warm, professional, and solutions-focused Maintain cleanliness, safety, and presentation throughout the space Respond to member feedback and ensure an excellent experience Be responsible for health + safety compliance and monitor member satisfaction Business & Commercial Performance Deliver on membership, venue hire, and café sales targets Track and improve key metrics (NPS 60+, retention, referrals) Minimise member debt and manage financial performance Identify ways to improve operations and drive growth Member Platform & Account Management Manage OfficeRnD for member accounts, invoicing, and comms Ensure accuracy and follow-up on overdue payments Train your team on the membership platform and maintain up-to-date info Café Operations Manage café operations, stock, and service (barista training provided) Ensure high hygiene and service standards Community & Membership Growth Build relationships with members, partners, and the local community Lead tours, events, and marketing efforts to grow the club Use Hubspot to track leads and support member acquisition Leadership & Team Management Recruit, train, and manage a motivated team Set clear expectations and lead by example Foster a positive culture and ensure strong performance What We’re Looking For All the below experience and skills are desirable but the most important quality is reliability and a willingness to learn, so if you are enthusiastic and want to work for a values led company, please apply regardless of whether you have the below experience or skills. Experience (desirable not essential) Background in hospitality, coworking, or service industries Team leadership experience Familiarity with platforms like OfficeRnD and Hubspot Café/barista experience a plus Skills & Traits Organised and able to manage multiple priorities with confidence and focus Strong and clear communicator with a problem-solving mindset A strong independent leader, with a willingness to learn A collaborative team player who listens to feedback but thrives independently Ambitious to progress as the company scales, proactive, and growth-minded What We Offer Perks & Benefits 28 days holiday (incl. bank holidays) Paid birthday off Friends/family day Office closure between Christmas & New Year 4-week sabbatical after 5 years Free ARC membership for a friend/family member Free use of space outside working hours BHSF health & wellbeing cashback plan Enrolment into the People’s Pension Culture Supportive team and space to grow Real opportunity to shape ARC’s future Autonomy to drive local impact Please note that shortlisting for interviews will begin the week commencing 28th April 2025, and we will not be in touch before this time.
WAbout Us Established in 2019, Evliss Academy has rapidly built a reputation as a leading provider of aesthetic and beauty education in the heart of London. We are dedicated to delivering accredited, high-quality training designed to raise industry standards and prioritise patient safety. Through expert-led, hands-on courses in aesthetic injectables and cosmetic dermatology, we’re shaping confident, skilled professionals ready to thrive in the aesthetics industry. Your Next Opportunity: Aesthetic Trainer Are you a skilled and passionate Nurse looking to inspire the next generation of aesthetic practitioners? Join our dynamic team at Evliss Academy and play a key role in delivering exceptional training while raising standards in the industry. What You’ll Be Doing As a trainer with Evliss Academy you will: Represent and promote excellence in education and patient care Deliver engaging and interactive training in a range of settings: Classroom-based theory sessions 1:1 practical mentoring Small group workshops Virtual and online learning Teach students techniques in facial injectables and cosmetic dermatology Provide treatments within our model patient training clinics Support the development of training content alongside our education and marketing teams Maintain accurate and compliant records of patient treatments and student progress Provide guidance on managing complications and student queries Offer constructive feedback to help learners grow and succeed Contribute to a positive, supportive, and collaborative team culture What We’re Looking For Essential: NMC registration with an active licence to practise Independent prescriber status At least level 4 in injectable qualification Teaching qualification (e.g. Level 3 Award in Education & Training) Minimum of 3 years’ experience in aesthetics OR 150+ toxin and dermal filler cases Strong commitment to patient safety, clinical excellence, and ethical practice Minimum availability of 2 weekdays! Eligibility to work in the UK (visa sponsorship not available) Desirable: Experience in developing educational content or mentorship programmes Excellent communication and presentation skills Proactive, collaborative, and passionate about continuous learning
E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).
Job Title: Business Development Manager Company: BETA CAPITAL MANAGEMENT (UK) LIMITED Location: Unit 228 Spaces Oxford Street, Mappin House, 4 Winsley Street, London, England, W1W 8HF Salary: £50,000 – £60,000 per annum Job Type: Full-Time About Us: BETA CAPITAL MANAGEMENT (UK) LIMITED is a forward-thinking business consultancy firm, dedicated to providing tailored strategic advice and operational solutions to clients across a wide range of industries. As part of our continued expansion, we are seeking a dynamic and results-driven Business Development Manager to drive growth and strengthen our client relationships. Job Description: The Business Development Manager will play a key role in identifying and pursuing new business opportunities, managing high-value client relationships, and expanding our consultancy service offerings. This role requires an entrepreneurial mindset, a strong understanding of the business consultancy landscape, and a proactive approach to revenue generation. Key Responsibilities: Identify and pursue new business opportunities within the business consultancy sector Build and maintain strong, long-term relationships with both potential and existing clients Develop and implement effective business development strategies to achieve growth targets Collaborate with internal teams to design tailored consultancy solutions and present value propositions to clients Negotiate and close consultancy agreements and contracts Conduct market research and monitor industry trends to inform business development strategies Provide regular reporting on progress, pipeline development, and insights to senior management Requirements: Bachelor’s degree in Business, Marketing, Economics, or a related field Minimum 3 years of experience in business development, preferably within consultancy or professional services Proven track record of generating new business and increasing revenue Excellent communication, presentation, and negotiation skills Strong organisational and time-management abilities, with the capacity to work independently Knowledge of the UK business consultancy market and client needs across different sectors Benefits: Competitive salary of £50,000 – £60,000 per annum Clear opportunities for career growth and advancement Supportive and collaborative work environment Company pension plan Annual leave and additional employee benefits