IT Support Technician
8 days ago
Wilmslow
IT Support Technician - Near Wilmslow, Cheshire We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities • Respond to and resolve technical queries and incidents, owning the resolution process., • Prioritize incoming support requests effectively., • Provide support via phone, email, in-person, and remote tools for teams across multiple locations., • Drive service improvements and contribute to process enhancements., • Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management., • Ensure all service-level agreements (SLAs) are met., • Escalate technical issues as required., • Perform routine software and hardware configuration and installations., • Deliver excellent customer service, ensuring users are updated throughout the resolution process., • Recommend improvements to team performance and operational efficiency. Key Skills & Experience, • Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer., • Experience with Azure Active Directory maintenance., • Desktop support experience for Windows 11 and macOS systems., • Device management and monitoring experience, including Entra ID., • ITIL Foundation knowledge, ideally certified., • iOS/iPhone/iPad support and configuration., • LAN/WLAN administration (HP Procurve, Cisco Meraki)., • VOIP telephony systems (RingCentral, 3CX)., • Mobile device management experience. Benefits:, • Training and Development opportunities, • 4 days office based - 1 day remote, • Onsite Parking Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire