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  • Front office manager
    Front office manager
    4 days ago
    Full-time
    London

    Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimization strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

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  • Health Care Assistant (HCA)
    Health Care Assistant (HCA)
    23 days ago
    £21500–£25000 yearly
    Full-time
    Cranbrook, Ilford

    Title: Healthcare Assistant (With Sponsorship) Accountable to: NURSE IN CHARGE / HOME MANAGER Job Summary The post holder will work in a team under the direction and supervision of the Nurse in charge or Home Manager providing high standards of care and service to all service users. The following principles of good practice will be a fundamental requirement of the post holder in the delivery of high-quality care which will meet the needs of each individual: • Support individuals' rights and choices • Support individuals through effective communication • Ensure individuals' privacy and dignity is respected at all times • Treat colleagues with respect and professionalism at all times • Maintain confidentiality of information • Acknowledge individuals' personal beliefs • Promote anti-discriminatory practice • Maintain the health and safety of yourself, work colleagues and all service users. Range of Responsibilities • Basic personal care - this could include feeding, washing, dressing, personal hygiene • Following and implementing care plans under the direction of a qualified nurse • Ensuring service user privacy, dignity and confidentiality • Take accurate messages and answer the telephone in a courteous manner • Ensure orientation of the home environment to new service users • Responding appropriately to emergency situations • Understand and respect different religious, spiritual and cultural beliefs. • Undertake the care of people who are dying • Undertake moving and handling using a safe and correct procedure • Abide by the homes policies and procedures • Work co-operatively with other members of the multi-disciplinary team • Maintaining a clean environment with due consideration to Health and Safety issues • Any other responsibilities the client may have for specific client groups • To comply with all policies and procedures detailed in the Healthcare Services Handbook

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  • Care / Support Worker
    Care / Support Worker
    2 months ago
    Full-time
    London

    About the Role We are looking for caring, reliable and compassionate Care Workers to join our team and provide high-quality care and support to people in their own homes and/or supported living settings. You will support individuals to maintain their independence, dignity and quality of life while ensuring their care needs are met safely and respectfully. Key Responsibilities • Providing personal care and practical support where required., • Supporting service users with daily living activities., • Assisting with meal preparation and household tasks., • Supporting individuals to attend appointments and participate in activities., • Administering or prompting medication in line with care plans and training., • Maintaining accurate and confidential care records., • Promoting independence, choice, dignity and respect., • Following safeguarding, health and safety and infection-control procedures., • Working closely with colleagues, families and other professionals. About You We are looking for people who are: • Compassionate, patient and respectful., • Reliable and responsible., • Good communicators and team players., • Able to work flexibly, including evenings and weekends., • Committed to providing person-centred care., • Willing to complete mandatory training and ongoing development. Previous care experience is desirable but not essential, as full training and support will be provided to suitable candidates. Requirements • Right to work in the UK., • Ability to communicate effectively in English., • Willingness to undergo an enhanced DBS check., • Relevant care experience or qualifications are advantageous., • A driving licence and access to a vehicle may be required for some positions. What We Offer • Competitive pay., • Flexible working opportunities., • Full induction and mandatory training., • Ongoing training and career development., • Supportive management team., • Opportunities for additional hours., • Employee recognition and development opportunities. If you are passionate about making a real difference in people's lives, we would love to hear from you. Apply today to join our team.

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