Client Services Assistant – Legal Sector
hace 1 día
Cheltenham
Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development. We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player. Responsibilities: Client & Project Support • Coordinate support for client projects and matters, • Set up processes in collaboration with Partners, Fee Earners, and clients, • Support pitches, presentations, events, and business development activity, • Ensure client communications reach the appropriate contacts, • Maintain accurate client records in CRM systems, • Arrange meetings and respond promptly to client queries, • Support client relationship management and service delivery Communication & Coordination • Handle internal and external queries, ensuring timely responses, • Liaise with internal teams on behalf of Partners and Fee Earners, • Coordinate cover during absences and communicate updates Financial Administration • Support time recording and ensure timely capture, • Assist with billing, invoices, expenses, and credit control, • Liaise with Finance to ensure efficient processes, • Produce standard financial and time reports Administrative Support • Manage diaries, meetings, travel, and room bookings, • Coordinate logistics (technology, catering, attendees), • Monitor and prioritise team tasks to meet deadlines, • Oversee file management, record keeping, and document handling, • Supervise and support administrative team members General Duties • Assist across the team as required, including document updates and basic drafting, • Support file opening, conflict checks, and risk processes, • Maintain accurate data across internal systems, • Provide cover for colleagues during busy or absence periods, • Collaborate with legal and business support teams, • Comply with all regulatory and professional standards Hours: Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction) Salary: £30,000 to £33,000 depending on experience + excellent benefits package