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Job Title: Client Services Manager Job Type: Full-time, Permanent Company: Insha Trading Limited Location: Office 15a Kingswood, Ascot, England, SL5 8AN Salary: £43,000 per annum Hours: 37.5 hours per week Job Description: Insha Trading Limited, a dynamic UK-based distributor of JNR’s premium vaping products and refurbished mobile devices, is seeking a highly motivated Client Services Manager to strengthen its marketing and client relationship operations across the England, Scotland and Wales markets. The successful candidate will liaise with the Director and senior management to determine product ranges and marketing priorities, develop client service strategies, and ensure consistent delivery of exceptional customer experiences. The role involves coordinating marketing campaigns, analysing market trends, and implementing business strategies that enhance brand visibility and profitability. Key Responsibilities: - Develop and implement marketing, sales, and client service strategies aligned with business goals. - Manage, lead, and motivate the client services and marketing teams to achieve performance targets. - Conduct market research, analyse customer feedback, and identify emerging industry trends. - Build and maintain strong relationships with wholesale, retail, and corporate clients to encourage repeat business. - Prepare detailed proposals, business reports, and recommendations for senior management. - Manage promotional campaigns, social media initiatives, and digital marketing activities to support product launches. - Oversee client onboarding, service delivery standards, and customer satisfaction metrics. - Negotiate new business contracts, partnership agreements, and long-term supply arrangements. - Coordinate with logistics, sales, and finance departments to ensure timely fulfilment of client orders. - Monitor competitor activity, pricing structures, and market positioning to identify new opportunities. - Ensure compliance with company policies, trading standards, and regulatory guidelines. Candidate Requirements: - Bachelor’s degree or equivalent in Marketing, Business Management, or related field. - Proven experience in client service, marketing, or business development management. - Excellent leadership, negotiation, and communication skills. - Strong analytical, planning, and organisational abilities. - Proficiency in Microsoft Office and CRM software. If you are a results-driven professional passionate about marketing innovation and client satisfaction, we welcome you to join Insha Trading Limited and contribute to our continued growth and success.

About the job Job Description Working hard to ensure that consistent, quality products are produced following all DO & CO standards Being a role model, leading a team and producing pastry according to the Head Pastry Chef/ Pastry Sous Chef schedule Insure of job pride and ownership and motivate the team to have the ability to adapt to stressful situations and deal with any emergencies or last-minute changes to production Planning production to the daily schedule and ensuring the exceptional DO & CO quality is maintained at its highest level with maximum efficiency in accordance with DO & CO regulations as set by the Quality Assurance team Coordinating, planning, and participating in the production, preparation, and presentation of meals in adherence to the menu specifications Checking daily inventory control and proceeding final ordering requests to the Purchasing team Forward, strategic thinking individual always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (OTIF performance is maintained) Monitoring wastage and ensuring processes are in place to keep food cost under control Understanding and ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements Ensuring the effective implementation of all policies and procedures, ensuring their consistent and compliant application Constantly performing quality control checks to ensure specifications are met on all produced pastry Maintaining good working relationships with all DO & CO family members Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated Taking responsibility for all your actions, support your team, and celebrate successes as a family Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Demonstrated experience as a Pastry Chef de Partie with proficiency in managing multiple sections within a high-volume kitchen environment. Exceptional knife skills, ensuring precision and efficiency in pastry preparation. Ability to conceptualize and design unique pastry items that reflect current trends and cater to various dietary preferences. Proficiency in a wide range of pastry techniques, including but not limited to tempering chocolate, making custard, mouse, and preparing various pastry doughs Meticulous approach to measuring ingredients, decorating pastries, and presenting finished products to ensure consistency and quality. Experience in airline catering is advantageous, though not a prerequisite. Proven ability to thrive in fast-paced culinary settings, maintaining composure and productivity under pressure. Ambitious and driven to create and deliver high-quality pastry dishes that exceed guest expectations. Excellent communication skills in English, facilitating effective collaboration within a diverse team. Strong team player, contributing positively to a cooperative work environment. Flexibility in work availability is crucial, as the Production Kitchen operates seven days a week, including evenings, weekends, and public holidays. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: £31,000.00 per year Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Pastry Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.