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Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. Energy companies expect customers to wait a lifetime to be answered…. Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the team for you. The B2B department is vibrant, fast-paced and friendly but extremely professional with customer experience always its primary focus. We are currently amid a transformational programme of change all aimed at improving the service we offer to our customers and our people are at the forefront of our initiatives. You'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire. We Can Not offer this role remotely. Core Responsibilities: • Provide exceptional customer centric service delivering first contact resolution to our Business customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions., • Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership., • Manage and adhere to service level and resolution targets for assigned customers, • To engage with non-customer facing teams to ensure customer requests are completed in a timely manner, • To ensure our Business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers, • To take responsibility and ownership for customer queries ensuring the customer is responded to promptly & updated frequently, • Continuous improvement - Provide constructive feedback, contribute, and support process improvements that will drive increased customer satisfaction striving to improve our customers’ journey with us., • Any other ad-hoc duties as requested by Leadership & Management., • Excellent written & verbal communication skills across multiple channels., • Good level of computer literacy including Microsoft Office packages. Accuracy, Tenacity & Integrity. If you have a thirst for knowledge and keen to broaden your skills and energy industry knowledge base. We are looking for people who are super passionate about providing excellent customer service and have a proven track record – Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry. As an individual you’ll have exceptional time management skills, as well as being able to multi-task, enabling you to meet targets and deliver the needs of our customers. You’ll be a superb communicator, who is able to influence and coach both our internal and external customers how best to use our services, whilst showing passion and enthusiasm for a greener Britain. Essential skills: • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles, • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages, Sales Force and Junifer)., • Utility industry knowledge & experience. (Including Billing & Metering), • Experience of Customer Relationship Management Systems, • Proven track record of working in a target focused environment and driving successful performance., • High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges., • Enjoys working with others, building rapport with customers and colleagues but also thrives independently., • Able to listen, speak and write confidently and with great attention to detail., • Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility Statement The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Role: Offsite Multi skilled Operative Hourly Rate: : £15.32 per hour + merit rate of up to £4.38 per hour Role based: Portakabin (Site Accommodation) Ltd, Bristol, BS10 7SD (Driving licence required) Contract type: Permanent Working hours: Monday to Thursday from 7:45am to 4:30pm, on Fridays from 7:45am to 3:30pm Weekly Travel Covering the South West **(Gloucester, Swindon to Cornwall). Full UK Driving Licence Required - You will thrive off being on the road, going to customer sites. We are seeking Multi skilled Operative to join our team in based in Bristol. These roles will play a critical part in carrying out refurbishment and fit-out of buildings; ensuring all work is completed safely, efficiently and to the required quality standards, supporting on-time and cost-effective delivery for customers. • Maintain a safe, organised and compliant working environment, in line with health, safety and environmental standards., • Follow technical instructions, RAMS and company procedures to complete work safely, efficiently and to the required quality., • Carry out refurbishment and fit-out activities following technical specifications, SOPs, RAMS and company procedures, ensuring tasks are completed safely, efficiently and to the required quality., • Support colleagues by assisting with activities across the team, supporting activities outside own experience where qualified or experienced to do so., • Contribute to team delivery by working collaboratively and escalating issues promptly where they cannot be resolved., • 24 days holiday plus bank holidays, option to buy 5 days, • Contributory pension including life assurance scheme, • Fixed bonus scheme, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Opportunity for career progression We are looking for someone who has: • Experience gained in operational environments, working across a variety of semi-skilled activities., • Practical skills are acquired through training and supervised application., • Basic knowledge of tools, equipment and materials, with experience of using them safely., • Ability to read and interpret technical documentation such as Standard Operating Procedures (SOPs), Risk Assessments and Method Statements., • Holds Slinger / Signaller / CSCS ticker / card - desirable

Role: Multi Skilled Operative Hourly Rate: : £15.32 per hour (plus London Weighting £1.32 per hour) + merit rate of up to £4.38 per hour Role based: Portakabin Ltd, St Albans, AL2 2DZ (Driving licence required) Contract type: Permanent Working hours: Monday to Thursday from 7:45am to 4:30pm, on Fridays from 7:45am to 3:30pm We are seeking Multi Skilled Operative to join our team in based in St Albans. These roles will play a critical part in carrying out refurbishment and fit-out of buildings; ensuring all work is completed safely, efficiently and to the required quality standards, supporting on-time and cost-effective delivery for customers. • Maintain a safe, organised and compliant working environment, in line with health, safety and environmental standards., • Follow technical instructions, RAMS and company procedures to complete work safely, efficiently and to the required quality., • Carry out refurbishment and fit-out activities following technical specifications, SOPs, RAMS and company procedures, ensuring tasks are completed safely, efficiently and to the required quality., • Support colleagues by assisting with activities across the team, supporting activities outside own experience where qualified or experienced to do so., • Contribute to team delivery by working collaboratively and escalating issues promptly where they cannot be resolved., • 24 days holiday plus bank holidays, option to buy 5 days, • Contributory pension including life assurance scheme, • Fixed bonus scheme, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Opportunity for career progression We are looking for someone who has: • Experience gained in operational environments, working across a variety of semi-skilled activities., • Practical skills are acquired through training and supervised application., • Basic knowledge of tools, equipment and materials, with experience of using them safely., • Ability to read and interpret technical documentation such as Standard Operating Procedures (SOPs), Risk Assessments and Method Statements.

A leading environmental services group in Stroud seeks a proactive Office Administrator for a part-time role (16 hours/week).Responsibilities include coordinating administrative processes, maintaining records, and supporting communication across teams.Ideal candidates will have experience in office

An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom. The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all. You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships. We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role Key tasks Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment. To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team. Ensure all decisions are made in the best interest of the home and its residents. To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations. Provide effective leadership to all hospitality and ancillary staff members. Ensure costs are controlled and revenue opportunities are effectively sourced and delivered. Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this. What are we looking for? Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare) Degree or diploma in Hotel Management or equivalent Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare) Excellent leadership skills Exceptional communication skills In return for all of this you will receive a competitive salary package plus: Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children* Early Pay – Access to earned pay prior to payday Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc. An exclusive discount on Tastecard - dine out with up to 50% off total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership *Benefits require completion of a 12-week probationary period before they can be accessed. Benefit subject to deduction not taking colleague below National Living Wage TPBN1_UKTJ