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Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy – and directly advise the owners and management teams leading them. We’ll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you’ll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We’ll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You’ll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO’s Partners. You’ll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will be someone with: • ACA/ACCA/ICAS qualified or overseas equivalent., • Educated up to degree level or CTS., • Experience supervising and coaching junior members of staff on site., • Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements., • Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering., • Demonstrable knowledge of current economic and market trends. You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect are one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-MM1 #TJ-MM1

Data Centre Contract Manager – West Sussex OTE Earnings: £95,000 - £100,000 Salary c£82,000+ Annual Bonus 15% + Car Allowance + Mgmt Package (pensions/private medical) Client: Leading Global Facilities Engineering company. Contract with a Leading Investment Bank & Asset Management Organisation About the Opportunity We are partnering with a global leader in facilities engineering to recruit an experienced Data Centre Contract Manager for a prestigious mission-critical site supporting one of the world’s foremost investment banking and asset management firms. This is an exciting opportunity to join an innovative, high-performance environment, ensuring the highest levels of operational excellence and resilience within a 24/7/365 data centre. In this pivotal role, you will lead a large, skilled engineering team, driving operational efficiency and service delivery within a critical banking facility. Your expertise will be key in maintaining the reliability and availability of high-voltage systems, critical engineering infrastructure, and building services—fundamental to the client’s business continuity and success. Your Role & Responsibilities:- As Data Centre Contract Manager, you will be responsible for ensuring the seamless operation of one of the most mission-critical sites in the financial sector. Your key responsibilities will include:- • Leadership & Team Development: Lead a talented engineering team, driving performance, delivering training, and planning for future succession. Inspire high levels of service excellence and foster a collaborative environment., • Operational Excellence: Oversee 24/7 operational management of the data centre, ensuring continuous availability and compliance with service-level agreements (SLAs)., • Client Relationship Management: Build and maintain strong, strategic relationships with key stakeholders in the client organization, identifying opportunities to enhance service offerings and add value., • Engineering & Facilities Management: Take responsibility for all engineering, maintenance, and high-voltage systems, ensuring the critical infrastructure is maintained to the highest standards., • Compliance & Safety: Ensure rigorous adherence to health and safety standards, operational protocols, and regulatory compliance within the high-security environment., • Commercial & Financial Management: Oversee the contract’s commercial aspects, including budgeting, forecasting, and driving efficiencies to ensure maximum value and profitability. What We’re Looking For The ideal candidate will bring a wealth of experience in critical engineering environments—preferably within data centre management or facilities management in mission-critical settings. You will be a forward-thinking, proactive leader with the following qualifications and expertise: • Expertise in Critical Environments: Extensive experience in managing or engineering high-availability environments, with a strong focus on critical infrastructure, high-voltage systems, and data centre operations., • Proven Leadership & Management Skills: Demonstrated ability to lead and inspire high-performing engineering teams, delivering both operational excellence and service innovation., • Commercial Acumen: A strong track record in managing budgets, contracts, and SLAs, with an eye for driving cost-effective, value-adding decisions., • Strong Client-Facing Skills: Excellent communication and interpersonal skills, with the ability to influence senior stakeholders and build lasting relationships., • Technical Expertise: Solid background in building services, facilities management, and critical engineering systems. What You’ll Gain This role provides an exceptional opportunity to take ownership of one of the most high-profile data centre operations in the financial sector. You will play a critical part in shaping the future of a world-class mission-critical facility while working for a leading global facilities management business. This is your chance to contribute to the ongoing success of an investment bank and asset management firm renowned for its innovation and impact. • Competitive Salary & Benefits: Attractive salary package, OTE earnings of £95,000 - £100,000, annual bonus, car allowance, private pension, and comprehensive healthcare., • Career Development: Access to industry-leading training and development opportunities, with the chance to progress your career within a dynamic and growing business. If you are an experienced Data Centre Contract Manager with the passion and expertise to manage mission-critical facilities in a fast-paced, high-pressure environment, we want to hear from you. Let me know if you want any additional tweaks or more information included in the ad!

Alexander Lloyd is delighted to be exclusively partnering with a financial services organisation, on the recruitment of an Head of HR Operations. You will be responsible for ensuring smooth and efficient management of the employee lifecycle, maintaining strong relationships with external partners, and overseeing the delivery of key HR operational processes and benefits programs. This role plays a critical part in supporting both day-to-day HR activities and the implementation of strategic initiatives that drive business success. Key Responsibilities • Lead all operational aspects of the employee lifecycle, including onboarding, role changes, and exits, ensuring a consistent and positive employee experience., • Manage relationships with external partners such as HR systems providers, benefits consultants, vendors and legal advisors, ensuring service excellence and compliance., • Administer employee benefit schemes, ensuring accuracy, timeliness, and adherence to company policy and statutory requirements., • Coordinate and oversee the annual review and renewal of corporate benefits, including life assurance, income protection, and private medical insurance programs., • Review monthly payroll data for accuracy and compliance prior to final approval by the Finance Director., • Develop and deliver strategic HR projects that enhance operational efficiency and align with broader business and people strategies. Skills and Experience • CIPD Level 5 (or equivalent), • Proven experience in HR operations or a similar role with exposure to payroll, benefits administration, and HR systems., • Strong stakeholder management skills, with the ability to collaborate effectively with internal teams and external providers., • Excellent attention to detail, analytical thinking, and problem-solving capabilities., • Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment., • Sound understanding of employment legislation and HR best practices. Please quote 52170 when calling Martin at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

Head of Employer and Client Banking About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Step into a pivotal leadership role as Head of Employer and Client Banking, where you’ll shape the future of employer onboarding, client banking, and payroll services. You’ll lead both the strategy and day‑to‑day delivery, building strong commercial partnerships and ensuring secure, risk‑aware processes that put customers first. Working across Employer Administration and Client Banking, you’ll co‑create and drive change that delivers seamless, compliant, and high‑quality experiences. With innovation at the heart of the role, you’ll harness AI and automation to create scalable, efficient, and future‑ready operations that truly make an impact. • Deliver proactive, high-quality end-to-end customer outcomes with personal accountability., • Ensure prompt and accurate account setup for employers, fostering confidence in their choice of provider., • Proactively equip employers with the information they need to make informed decisions for their business and employees., • Support Customer Solutions Director in defining and delivering departmental plans and strategy., • Shape and co-create the Employer Proposition change agenda with partners in Commercial, Distribution, Product, Operations, Taxation, Controls & Assurance, Risk, Compliance, and Legal., • Shape and co-create the Client Banking change agenda with partners in Operations, Controls & Assurance, Risk, Compliance, and Finance., • Working in collaboration with MI and Planning Team build a flexible, resilient workforce capable of adapting to operational needs, moving away from task-focused approach to optimal end-to-end journeys, ensuring work and resources are allocated where they will best meet customer needs., • Champion the use of AI, machine learning, and automation to streamline banking operations, reduce manual interventions, and improve accuracy., • Lead purpose-driven, high-performing teams, creating a stronger connection between individual contributions and customer outcomes. What we’re looking for: • Proven leadership experience in financial services, pensions, or banking operations., • Strong understanding of regulatory frameworks including Consumer Duty, Taxation, and Insolvency., • Strategic thinker with a track record of delivering transformational change., • Experience in deploying AI, automation, or digital tools to enhance operational performance., • Excellent stakeholder management and communication skills., • Data-literate with experience in using insights to drive performance and customer outcomes., • Inspirational people leader with a passion for customer service and continuous improvement. What you can expect from us: • Generous pension contributions with an employer contribution of up to 14%, • Real living wage, • Income protection, critical illness cover & death in service insurance, • Employee healthcare, • Parental and adoption leave, • Learning & development opportunities and study support, • Travel season ticket loans, • Grab & Go Deli Café in our Crawley office, • Volunteering days and charity payroll giving, • Onsite gym, • Ride-to-Work scheme, • Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.

Your new role You will: Manage your own portfolio of clients, consisting of large owner-managed businesses, limited companies, PE-backed businesses and consolidated groups Provide both compliance and advisory services to your clients Prepare financial statements for clients above the audit thresho

Registered Home Manager Location : Godstone, Surrey | £40,000 £44,000 Bonus Benefits A highly respected care provider recognised nationally for delivering exceptional support services is seeking a Registered Service Manager to lead one of its residential services in the Godstone area. The Role: As Service Manager, you will play a pivotal role in ensuring the smooth running of the service while inspiring and empowering your team to deliver outstanding, person-centred care for individuals with learning disabilities, autism, and complex needs. Your responsibilities will include: Leading and motivating a team to provide exceptional support and maximise independence for the people who live in the service. Promoting a positive and supportive team culture, ensuring staff wellbeing and professional development are prioritised. Managing the service effectively to achieve quality, compliance, and financial targets. Driving continuous improvement, ensuring legal, clinical, and organisational obligations are met. Maintaining accurate reporting and high standards of regulatory compliance (CQC registration required). About You: We are looking for an experienced Service Manager who has: A strong background in Supported Living or Residential Services for individuals with learning disabilities or complex behaviours. Minimum Level 3 qualification in Health & Social Care (support and training towards Level 4 and 5 is available). Proven leadership skills, with the ability to inspire, support, and develop a dedicated team. Flexibility to work a shift-based pattern and be part of an on-call rota. A genuine passion for delivering person-centred, high-quality care. Whats on Offer: Bonus: Discretionary 10% annual bonus scheme Annual Leave: 26 days bank holidays, rising with length of service Holiday purchase scheme Recognition & rewards platform, including long service awards Leadership development and progression opportunities through structured training programmes Life assurance (2x annual salary) Wagestream (access earned pay before payday) Discounts with over 150 retailers Comprehensive health & wellbeing support For more details and to officially apply for the role, please put forward an up-to-date CV, and one of our team will be in touch.

Your new role You will: - Manage your own portfolio of clients, consisting of large owner-managed businesses, limited companies, PE-backed businesses and consolidated groups - Provide both compliance and advisory services to your clients - Prepare financial statements for clients above the audit th

A financial services company is seeking a Commercial Legal Counsel for a hybrid role.The successful candidate will be responsible for advising on legal matters, drafting and reviewing contracts, and ensuring compliance with laws.A UK Qualified Solicitor with significant experience in contract law is

A financial services company based in Redhill is looking for a Commercial Legal Counsel.This hybrid role involves advising on legal matters, drafting and reviewing contracts, and ensuring compliance with laws.The ideal candidate will be a UK Qualified Solicitor with substantial experience in contrac

A leading financial services provider in the UK is seeking a Commercial Legal Counsel to provide legal and regulatory advice and ensure compliance within the business.This permanent position will require at least three days a week in the Redhill office.Responsibilities include drafting commercial co

Peripatetic Service Manager National Travel £45,000 plus £5,000 car allowance Crawley Are you passionate about making a meaningful difference in the lives of others? We are looking for an experienced and dedicated Peripatetic Service Manager to join a leading care organisation that supports individuals with learning disabilities, autism, and complex needs. This is a unique opportunity to work across multiple services, providing leadership, guidance, and support to teams nationwide ensuring high-quality care and empowering both colleagues and the people we support. The Role As a Peripatetic Service Manager, you will: Lead and inspire service teams to deliver exceptional, person-centred support. Enable individuals to maximise their independence and achieve their full potential. Ensure services run smoothly, efficiently, and to the highest quality standards. Manage budgets responsibly, balancing financial performance with outstanding care. Drive quality assurance, ensuring compliance with legal, clinical, statutory, and organisational requirements. Promote staff wellbeing by providing tools, training, and opportunities for professional growth. Oversee accurate reporting and service performance to maintain best practice across the organisation. About You To thrive in this role, you will: Have substantial experience working with people with learning disabilities and/or complex needs. Hold at least a Level 3 qualification in Health & Social Care (support is available to achieve Level 4/5). Demonstrate strong leadership, communication, and interpersonal skills. Be flexible, confident, and efficient with the ability to work shifts and participate in an on-call rota when required. Be committed to person-centred care, empowering both individuals and staff. Benefits This organisation is proud to be recognised as a Great Place to Work and one of the UKs Best Workplaces for Women, Development, and Wellbeing. Benefits include: Holiday Purchase Scheme buy up to two extra days annually. Recognition & Rewards long service awards and staff recognition platform. Learning & Development access to accredited training and career progression. Life Assurance worth twice your annual salary. Wagestream access earned wages before payday. Employee Discounts savings with over 150 retailers. Wellbeing Support including an Employee Assistance Programme and trained Mental Health First Aiders. If youre a natural leader who shares our passion for supporting people to live fulfilling lives, wed love to hear from you. TPBN1_UKTJ

Head of Operational Redress 2 year Fixed Term Contract Must be flexible on travelling to their Cardiff office. We're supporting one of our long-term clients in their search for a Head of Operational Redress to join their FCA Redress Scheme team on a 2-year fixed term contract. In this key role, you'll oversee the end-to-end operational delivery of a largescale Motor Finance Commissions redress scheme, delivered through a third-party partner. This is a pivotal position and is designated as an SMC-regulated role under the SMCR framework. What you'll be doing As Head of Operational Redress, you will guide the successful delivery of the scheme by: Overseeing the end-to-end redress operation managed by a third-party vendor. Managing performance, governance, risks, and customer outcomes. Setting clear SLAs and KPIs and supporting continuous improvement using MI and feedback. Ensuring full compliance with FCA, DISP and Consumer Duty requirements. Translating regulatory and legal guidance into practical and effective operational processes. Shaping fair, accessible and supportive customer journeys and communications. Monitoring capacity, volumes and backlogs to ensure scheme timelines are met. Leading operational governance forums and reviewing key risks. Raising issues promptly with well-reasoned recommendations. Ensuring accurate financial and reporting processes related to redress activities. Supporting engagement with the FCA and other external stakeholders. Promoting a culture focused on customer fairness, robust controls and continuous improvement. Who we're looking for This role is suited to someone with senior experience in operations or remediation and sound knowledge of regulatory environments. You'll bring: Experience delivering regulated redress, remediation or compensation programmes. Strong understanding of Motor Finance products and commission structures. In-depth knowledge of FCA and DISP rules. Background in overseeing vendors or outsourced operations. Effective stakeholder management skills across Legal, Risk, Compliance and senior leadership teams. Excellent analytical capability using MI, QA and customer data. Clear and effective communication skills. A calm, adaptable and collaborative approach. Degree level education or equivalent professional experience (project or complaints related training welcomed). Why join us? Lead one of the most important operational programmes in our organisation. Shape processes, controls and customer journeys within a major redress initiative. Work closely with senior leaders, advisers and regulators. Build experience that can support progression into senior Operations or Programme Leadership roles. Further details upon application Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15396 TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? Aviation Gatwick • We manage reactive and planned maintenance and upgrade the existing infrastructure in and around Gatwick Airport. We deliver a mix of civil engineering and building schemes through our existing suite of contracts with clients operating across a diverse group of sectors. Want to come and be a part of it? What will you be doing? Youll support the Managing Quantity Surveyor in delivering services effectively and consistently. Youll manage the commercial and financial aspects of the projects, ensuring they are completed within budget and to the required standards. Overseeing cost management, contract administration, and procurement, while also providing guidance to junior surveyors. This role involves significant interaction with clients, contractors, and other stakeholders throughout the project lifecycle.Well ask you to prepare financial reports, including cost reconciliations and progress reports, to keep stakeholders informed of project performance.Identifying and mitigating commercial risks associated with the project, such as cost overruns or delays. Youll participate and deliver structured training and mentoring, especially for those pursuing professional qualifications like the APC. Youll promote a strong culture of contractual and commercial awareness, ensuring compliance with group procedures and governance. This includes active involvement in the work-winning process, resource planning, and collaboration with pre-contract teams. The role will involve engagement with the Contract Services team to resolve disputes, and coordination with the Insurance department to pursue recoveries, are also vital. Well ask you to partake in project reviews and executive meetings ensures transparency and accountability. Finally, youll contribute to group-wide initiatives, promoting behavioural programmes, and ensuring compliance with legal and audit requirements are part of a well-rounded team. What youll bring A degree in Quantity Surveying, Civil Engineering, or a related field. MRICS or CICES accreditation is preferred Experience working on civil engineering schemes, or other safety-critical sectors such as aviation, rail or highways The ability to resolve commercial disputes and negotiate favourable outcomes Proficient with cost estimation techniques and in the use of the Microsoft Office suite of software Strong analytical, communication, and negotiation skills. Evidence of providing specialist Quantity Surveying technical advice and support to stakeholders, team members and across other disciplines including large and complex projects at a senior level If you want to make a real impact on vital infrastructure projects, wed be excited to have you on our team. Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Competitive salary packages Private healthcare, including online GP Service, 24 hours a day, 365 days a year Matched or contributorypension scheme Life insurance My Rewards portal, access to 1000s retail discounts Cycle to work scheme Employee Assistance Programme Access to Mental Health First Aiders Enhanced maternity or paternity leave Reward and recognition scheme In addition, this role offers Company car and fuel card with a range of electric and hybrid vehicles to choose from Salary sacrifice car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Please note: Occasionally, we may close job adverts before the stated closing date. Wedencourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of our hiring process.Some of our roles require drug and alcohol testing as part of our induction. #MGroupR&A INDREG TPBN1_UKTJ

This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. SCUK Outcomes and Controls Analyst - FSBU Country: United Kingdom The Outcomes & Control Analyst is responsible for providing Line 1 ownership of insight into customer outcomes, policy effectiveness and control performance across the FSBU. The role focuses on assessing whether FSBU processes, standards, policies, processes and controls are operating as intended and delivering good customer outcomes across Collections & Recoveries, particularly for customers in financial difficulty and vulnerable circumstances. The role supports effective governance, prioritisation of change and regulatory confidence through clear, evidence-based insight. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Customer Outcomes & Consumer Duty Insight Assess customer outcomes across FSBU journeys using quality assurance outputs, outcome testing results, complaints insight and operational MI. Identify trends in customer detriment, harm or outcome risk, with particular focus on customers in financial difficulty and vulnerable circumstances. Provide outcome-based insight to support Consumer Duty monitoring, governance and reporting. Support evidence-led assessment of whether FSBU activity is delivering good customer outcomes in practice. Policy Effectiveness & Adoption Assess the effectiveness of FSBU policy implementation, focusing on whether policies are clearly understood, consistently applied and producing intended customer and control outcomes. Identify risks arising from poor policy embedment, misinterpretation or misalignment between policy and operational processes. Support the integration of new or amended policies by assessing operational readiness, control impacts and customer outcome risk. Monitor post-implementation outcomes of policy changes, identifying unintended consequences, control gaps or emerging risks. Line 1 Control Ownership & Insight Maintain ownership of the Line 1 view of control effectiveness across the Financial Support Business Unit, ensuring clear visibility of how key operational controls are designed, embedded and performing in practice. Provide insight into control effectiveness across Collections & Recoveries processes using quality assurance outputs, operational MI, complaints insight, audit findings and issue data. Identify and assess emerging control weaknesses, themes and trends that may increase the risk of customer harm, regulatory breach or operational failure. Maintain a clear view of control health and residual risk, highlighting areas requiring escalation, remediation or change. Provide evidence-based insight to support Line 1 governance, risk discussions and prioritisation of improvement activity. Work with Strategy & Change, Quality and Operations to ensure control insight informs remediation and change activity, while retaining independence from execution. Root Cause Insight & Change Prioritisation Perform thematic and root cause analysis on recurring issues, quality themes, complaints and control weaknesses. Distinguish between people, process, policy and system drivers of poor outcomes or control failure. Provide prioritised insight and recommendations to Strategy & Change and Quality to inform change roadmaps, remediation planning and sequencing. Support validation of post-change outcomes by assessing whether intended improvements in outcomes and control effectiveness have been realised. Risk, Compliance & Governance Interface Act as a key FSBU Line 1 interface for Line 2 Risk and Compliance in relation to customer outcomes, policy effectiveness and control insight. Provide MI, analysis and evidence to support Line 2 oversight, challenge, reviews and deep dives. Support regulatory, internal audit and external audit activity by contributing clear narrative and evidence on FSBU outcomes and controls. Ensure feedback and recommendations from Risk, Compliance and Audit are understood and reflected in FSBU priorities and insight. Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Experience in a risk, controls, assurance, outcomes or analytical role within a regulated financial services environment. Strong analytical capability with experience interpreting assurance outputs, MI and operational data. Understanding of Collections & Recoveries or Financial Support operations. Experience working with Line 2 Risk, Compliance or Audit teams. Strong written and verbal communication skills. Experience supporting Consumer Duty monitoring or outcomes analysis. Familiarity with vulnerability frameworks and financial difficulty considerations. Experience contributing to regulatory reviews or audit activity. Knowledge of motor finance or consumer credit. Qualification or training in risk, compliance, assurance or data analysis is desirable. We have a range of benefits available which include: Competitive salary dependent on experience 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. ]]>

This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. SCUK Quality & Assurance Manager - FSBU Country: United Kingdom The Quality & Assurance Manager is responsible for the delivery of all Line 1 quality and assurance activity across the Financial Support Business Unit (FSBU), ensuring that customer interactions, journeys and outcomes across Collections & Recoveries meet regulatory requirements, policy standards and customer expectations. The role focuses on the effective execution of the FSBU quality strategy set by the Senior Manager - Strategy, Change & Control, driving measurable improvements in customer outcomes, agent capability and operational performance. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Line 1 Quality & Assurance Delivery Own and deliver all Line 1 Quality & Assurance activity across the Financial Support Business Unit, covering the full Collections & Recoveries lifecycle from early identification of financial difficulty through to write-off. Maintain and operate robust quality frameworks, standards and testing methodologies that provide assurance over: Policy adherence Regulatory and Consumer Duty requirements Fair customer treatment and good customer outcomes Consistency of decision-making and vulnerability handling. Ensure assurance activity is risk-based, proportionate and consistent across teams, channels and suppliers. Outcome Testing, Agent Proficiency & Performance Improvement Lead the delivery of outcome-based testing in line with Consumer Duty, assessing whether customer interactions and journeys deliver good outcomes, not just technical compliance. Oversee agent proficiency testing, ensuring agents demonstrate appropriate capability, judgement and application of policy, including the identification and support of vulnerable customers. Translate quality and assurance findings into clear, actionable insight for FSBU Operational Leaders to support coaching plans, capability uplift and sustained performance improvement. Track the effectiveness of quality-led interventions and assurance activity to ensure improvements are embedded and repeat issues are reduced. Customer Journey Assurance, Root Cause & Remediation Own the quality and assurance view of the end-to-end customer journey across FSBU, identifying pinch points, pain points and areas of potential customer detriment. Conduct and own root cause analysis arising from quality findings, outcome testing, complaints and assurance activity, identifying systemic drivers across people, process, policy and systems. Lead and coordinate remediation activity within FSBU where required, ensuring actions are clearly defined, owned and tracked. Monitor post-remediation outcomes to confirm issues have been resolved and customer outcomes improved. Line 2 Risk, Compliance & Audit Interface Act as the primary FSBU Line 1 point of contact for Line 2 Risk and Compliance in relation to quality, assurance and customer outcomes. Facilitate effective Line 2 oversight by providing timely MI, assurance outputs, evidence and responses to challenge. Support internal and external audit activity, including the provision of data, evidence and explanations. Track and manage audit and assurance recommendations, working closely with Strategy & Change to support delivery of agreed actions. Collaboration, Governance & Team Leadership Work closely with the Policy, Outcomes & Controls Analyst, providing quality findings, root cause insight and assurance outputs to support control effectiveness assessment and outcomes analysis. Maintain clear separation of responsibilities: Quality & Assurance Manager: assurance delivery, testing, root cause and remediation. Policy, Outcomes & Controls Analyst: outcomes interpretation, control effectiveness and strategic insight. Lead, manage and develop a team of Quality & Customer Journey Analysts, setting clear objectives, priorities and standards. Embed a culture of accountability, customer focus and continuous improvement within the quality and assurance function. Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Strong experience in a quality, assurance or operational risk role within a regulated financial services environment, ideally within Collections, Recoveries or Financial Support. Practical experience delivering Line 1 quality assurance, outcome testing or control testing, including the use of structured sampling and testing methodologies. Good understanding of regulatory requirements relevant to customer financial difficulty, vulnerability and Consumer Duty, and how these apply in an operational setting. Experience translating quality and assurance findings into actionable insight to drive operational performance improvement. Experience working with Line 2 Risk and Compliance teams, supporting oversight activity, reviews or deep dives. Experience supporting internal and/or external audit activity, including provision of evidence and management of recommendations. Strong stakeholder management skills, with the ability to work effectively across Operations, Strategy, Risk and Compliance. Experience leading, managing or coaching others. Strong written and verbal communication skills, with the ability to present complex findings clearly and concisely. Familiarity with vulnerability frameworks and best practice for supporting customers in financial difficulty. We have a range of benefits available which include: Competitive salary dependent on experience 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. ]]>

Significant experience reviewing state taxable income calculations and managing large-scale fund compliance projects. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network

Business Compliance Consultant (Financial Services) Location: Liverpool City Centre Hours: Monday-Friday, 9am-5pm (35 hours per week) Contract: Permanent, Full Time Salary: Dependent on experience Essential: Level 4 Diploma in Financial Planning Are you an experienced Financial Services professional

A leading AI firm in financial services seeks a Regulatory Compliance SME to help develop innovative compliance solutions. Ideal candidates should have 5–10 years of experience in regulatory compliance and a strong background in large financial services institutions or consulting firms. This role

This junior lawyer will provide commercial and regulatory support across the EMEALA business, drafting and negotiating various agreements while advising on financial services regulations. A leading global asset management firm is seeking an Assistant General Counsel to join their Legal & Compliance

Compliance Manager - Leading Financial Services Firm. We support some of the most prestigious organisations in the world, across financial services, commerce & industry, and professional services. Our services include executive search and market intelligence within the Legal, Compliance and Corporat

A recruitment consultancy is looking for an experienced Compliance Consultant to join their growing team in Liverpool. This role involves ensuring compliance with regulatory requirements and industry standards. The candidate should have strong compliance monitoring skills, excellent IT literacy, and

This senior role involves ensuring compliance with local tax laws, managing a small team, and influencing business strategy through effective tax planning. A leading financial institution in Greater London is seeking a Tax Director to oversee the Europe and APAC tax function.

The successful candidate will have a Level 4 Diploma in Financial Planning and experience in investments and pensions compliance. A leading consultancy firm is seeking a Business Compliance Consultant in Liverpool City Centre to join their growing team.

Financial Services Tax & Law - US Global Compliance & Reporting - SALT ManagerTax. The team is looking for managers, specifically with US state and local income tax experience in the financial services industry, to help grow the team this year. EY teams work across a full spectrum of services in ass

The candidate must have significant experience in financial services, particularly in assessing customer outcomes.

Background in compliance operations, internal audit, or quality assurance within financial services. Compliance Consultant, Compliance Officer, Compliance Manager, Quality Assurance, Process Controls, Audit. Compliance Consultant – Payments / Financial Services.

Financial Services Tax & Law - US Global Compliance & Reporting - US Tax - Manager. Background in financial services, ideally working with private equity funds in a US tax capacity. Ability to manage large scale fund compliance projects involving 5,000+ hours, multiple funds/deliverables, and cross-

Candidates who value the compliance and reporting function as a crucial element of Financial Services Tax. Build a strong career foundation with access to significant advisory and compliance work. Manager or Senior Manager level, with strong UK tax compliance and advisory expertise.

At least 5 years of compliance experience in the financial services industry. As Head of Compliance - Financial Crime and Advisory Services, you will manage a team that supports the business with understanding and adhering to complex regulatory requirements. You will oversee delivery of technical fi

Ideal candidates will have senior level experience in Financial Services compliance and proven capabilities in managing relationships with the FCA. A leading Investment Management firm in York and North Yorkshire is seeking an experienced Compliance professional. This role involves providing regulat

Compliance Consultant - Managed Services - Financial Services Advisory Firm. Miryco Consultants is working with a boutique financial services advisory firm who are in growth mode and looking for highly motivated Senior Consultants/Managers to join their Managed Services team. Support delivery of reg

A leading outsourcing firm in the United Kingdom seeks a Head of Quality Assurance to lead the QA strategy for its Financial Services division.

A compliance consultancy firm is seeking a Senior Consultant in London to support clients in the insurance and financial services sectors.

Background in financial services, ideally working with private equity funds in a US tax capacity. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosy

A leading financial services firm in Greater London seeks a Consultant/Senior Consultant to join its Financial Services Group. Responsibilities include conducting risk-based audits, providing regulatory compliance advisory, and assisting with corporate governance practices. Candidates should possess

Candidates should have a degree in Law or Business and experience in compliance and AI governance, ideally within financial services. This role involves supporting the AI governance framework, ensuring compliance with relevant regulations, and advising stakeholders on AI governance obligations.

A leading financial institution in the United Kingdom is seeking an experienced Tax Compliance & Reporting Senior Manager to oversee tax obligations for the UK, EMEA, and APAC. The ideal candidate will have strong qualifications (ACA, ACCA, CTA or ATT) and extensive experience in tax compliance and

Financial Crime & Forensics is part of EY’s Financial Services practice: we work closely with financial services clients and regulators to help prevent, investigate and remediate financial crime along with other regulatory risks and issues. Within the Financial Crime & Forensics team you will work

As part of the global expansion of the Maples Group's financial services offering, our Jersey office opened its doors in January 2019. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities

This role requires a strong background in financial services compliance, ideally with previous experience at a retail investment broker. A leading investment platform in the UK is seeking a Senior Compliance Manager to oversee compliance initiatives and manage regulatory risks. Successful candidates

This role will involve leading UK corporation tax compliance and managing a diverse portfolio of tax work, while also contributing to significant finance transformation initiatives.

SALT experience, ideally within financial services. Extensive experience leading state partnership and corporate tax compliance projects, including multistate filings and apportionment. Significant experience reviewing state taxable income calculations and managing large-scale fund compliance projec

A leading education provider is seeking a Financial Services Coach to support apprentices in the Level 3 Compliance & Risk Officer program. This remote role requires experience in financial services, along with coaching and mentoring skills. Ideal for those passionate about shaping future financial

Background in financial services, ideally working with hedge funds in a US tax capacity. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY teams work across a full

A leading financial advisory firm is seeking motivated professionals for the Consultant/Senior Consultant role. Responsibilities include conducting risk-based audits, providing regulatory compliance advisory, and assisting in corporate governance. Ideal candidates will have a degree in Accountancy o

A financial risk advisory firm is seeking a full-time Legal and Compliance Counsel to strengthen its legal function. The role is suitable for a qualified solicitor with around 2 years’ post-qualification experience in the financial services sector, emphasizing contractual drafting and analytical s

Financial Services Tax & Law - US Global Compliance & Reporting - US Tax - Senior. Background in financial services, ideally working with hedge funds in a US tax capacity. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provi

Compliance Consultant (Financial Services) Location: Liverpool City Centre Contract Type: Permanent, Full Time Hours: Monday to Friday, 9am-5pm (35 hours per week, 1‑hour lunch) Salary: Dependent on experience Are you an experienced Compliance professional with strong monitoring expertise and a de