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CUSTOMER EXPERIENCE TEAM MANAGER • Premier £Competitive Office Based - Macclesfield ROLE OVERVIEW You will lead, grow and inspire our Customer Experience Team, building a high-performing, service-first function that supports residents, clients and colleagues across the Premier portfolio. Drawing on your background managing customer service, helpdesk or contact centre teams, you will set the standard for how we listen, act and resolve with care. This is a pivotal and influential role within the Odevo Group. You will shape our customer strategy, design scalable processes, and embed coaching-led leadership to elevate satisfaction, reduce effort and create a culture where people thrive and customers feel truly heard. ROLE EXPECTATIONS Most days, you will be on the floor with your team in Macclesfield, coaching, supporting live workloads, reviewing dashboards and removing blockers. You will balance operational planning with hands-on problem solving, while partnering with stakeholders across Operations, IT and Finance to improve tools, processes and reporting. You will lead change with clarity, ensuring your team has what it needs to deliver consistent, high-quality service. WHAT SUCCESS LOOKS LIKE • Customer satisfaction and first-contact resolution trend upward, while response and resolution times reduce sus...

Job Title Team Leader Location Stockport Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 36 Pay Rate £13.71 Category Retail Hourly Colleagues, Store Management Closing Date 16 July 2026 As a Team Leader, you’ll play a key role in leading the day-to-day running of your department. You’ll lead by example—supporting your colleagues, keeping things running smoothly, and making sure our customers receive the best possible service. Whether it’s helping to manage stock, supporting new starters, or stepping in to solve a problem, you’ll be a go-to person on the shop floor. You’ll work closely with your manager to deliver high standards and keep your team motivated and focused. What makes a brilliant Team Leader: • Customer-focused: You put customers first and help your team do the same., • Supportive: You’re approachable, helpful, and always ready to lend a hand., • Organised: You can juggle tasks, manage priorities, and keep things on track., • Positive attitude: You bring energy and enthusiasm to every shift., • Team player: You work well with others and help create a great place to work., • Reliable: You take responsibility and follow through on what needs to b...

About this Role Are you ready to provide an out of this world catering offering at the iconic Jodrell Bank Centre for Engagement? Jodrell Bank Centre for Engagement (JBCE) is a vibrant hub for scientific discovery, education, and inspiration. You'll be part of a passionate team dedicated to igniting curiosity and wonder, and you will play a starring role in that mission, directly fuelling an unforgettable experience with great food, excellence service and a welcoming atmosphere. We are seeking to appoint a Café & Hospitality Supervisor to support the day-to-day operation of Jodrell Banks food and drink offer across the Planet Café and First Light Pavilion Café, together with event hospitality. This hands-on role, is central to ensuring our café and event hospitality deliver a high-quality service. The role holder will support maintaining excellent standards, and contribute to a memorable visit to Jodrell Bank, together with supporting the development of the catering offer to maximise sales and enhance the visitor experience. The Café Supervisor maintains a visible presence on the café floor, supervising front-of-house staff and leading by example to ensure a welcoming, professional and efficient service for visitors. In this role, you will: Supervise the daily operation of the Planet Café and First Light Pavilion Café Deliver excellent customer service and ensure a welcoming, clean and well-presented environment Lead by example on the café floor, supporting and motivating front of house team members Prepare and serve food in line with food safety and quality standards Support the delivery of catering for events, conferences and evening functions Assist with stock control, deliveries and maintaining accurate records You will be an integral part of the Jodrell Bank team, working closely with the Catering & Hospitality Manager and Assistant Manager to ensure the café offer and event hospitality reflects the values and high standards of Jodrell Bank. You will have experience in a supervisory role within a catering/events environment, with a strong understanding of customer service, food safety and health & safety practices. Youll be organised, proactive and confident in supporting and motivating a small team in a fast-paced visitor environment. A natural positive attitude towards a busy/pressurised environment and the ability to work flexibly across the week to the requirements the business is essential to this role. Previous experience running catering and event operations within a cultural venue/institution is preferred but not essential. PLEASE NOTE Jodrell Bank does not open on Mondays (except for School Holidays), and therefore working hours are generally between Tuesday and Sunday. The normal hours for this role are 28 hours per week, worked across a 7-day operation including weekends, bank holidays and occasional evening events. Jodrell Bank Centre for Engagement is rurally located, 20 miles south of Manchester, and applicants will need their own means of transportation in order to travel to and from work. What you will get in return: Fantastic market leading Pension scheme Excellent employee health and wellbeing services including an Employee Assistance Programme Exceptional starting annual leave entitlement, plus bank holidays Additional paid closure over the Christmas period Local and national discounts at a range of major retailers TPBN1_UKCT