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We are seeking an expertly skilled and experienced Lead Web Application Developer to play a lead role in building amazing digital solutions for our customers and business users. The team will be focussed on delivering a new state-of-the-art investments platform, a business-critical multi-year undertaking. Contract type: Permanent Location: Alderley Park Working style: Hybrid 50% home/office based Closing date: 28 September 2026 • Expert in enterprise Web applications development with Angular, TypeScript, HTML, CSS, SCSS., • Expert in state management patterns and libraries., • Expert in web application reuse patterns., • Expert in web application security best practices, authentication and authorization., • Expert in API service integration including GraphQL and REST., • Experienced in web applications build pipelines, cloud hosting, deployment strategies including micro-frontends., • Experienced in web application testing and leftmost automated testing., • Experienced in agile development practices and the full software development lifecycle., • An experienced development lead and mentor., • Thrives under little to no supervision., • Continuously developing new skills, driving best practice and emerging technology adoption., • We are forming new engineering capability in our Alderley Park office to deliver and maintain a new technology solution which will support our investment product offering., • We have more than 80 vacancies for people to be part of this exciting opportunity., • Modernising our technology is fundamental to realising our ambitions and achieving sustained competitive advantage. It will allow us to develop an innovative and leading proposition, achieve speed to market and ongoing pace of change, and maintain a competitive cost-to-develop and cost-to-serve. We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. We're an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background. #J-18808-Ljbffr

Macclesfield At AstraZeneca, we are driven by our commitment to deliver accelerated growth and to make people's lives better. We thrive in our often intense and ambiguous environment, seeking out new challenges and working towards new solutions. We are part of an inclusive and giving community, supporting each other on our journeys. We are leading the way in delivering Lean processes that drive greater efficiency and speed. Sustainable practices are at the heart of what we do, ensuring we manage our environmental impact across all our activities and products. We are now looking for an Associate Director - SHE Compliance to join the team! The role will lead the corporate and programmatic Safety, Health and Environment (SHE) governance framework for the Campus. This includes overseeing SHE learning, global action plans and initiatives, regional actions, the audit programme, Key Performance Indicator framework, internal and external reporting, and the effective use of SHE systems, including the AI toolset. You will coordinate cross-pillar compliance actions and provide matrix oversight of the SHE Outsourced Providers (OSPs). Acting as the critical human judgement layer for the AI SHE toolset, the position will help maintain the Campus’s corporate SHE compliance posture and ensure that governance activities are effectively managed, monitored, and reported. • SHE Learning: Site-level SHE learning workflow (incident learning, near-miss learning, cross-pillar dissemination). Coordinate Campus response to AstraZeneca Group learning bulletins and cross-site learning; learning integration into the management system., • Global Action Plans: Manage AstraZeneca Group compliance action plans at Campus level including assignment, tracking, close-out evidence, escalation, and Group SHE Standards attestation., • Global Initiatives: Coordinate Campus adoption of AstraZeneca Group SHE initiatives including roll-out, local adaptation and adoption reporting back to Group., • Regional Actions: Manage regional / UK action items from AstraZeneca UK SHE Council, UK peer forums, and regional regulatory intelligence., • Audit Programme: ISO 45001 / 14001 / 50001 audit programme end-to-end (internal schedule, external recertification, AstraZeneca Global audits); external audit facilitation with the pillar Directors and SMEs., • KPI Framework: Leading and lagging Key Performance Indicators; monthly dashboards; SHE pack assembly for periodic senior leader meetings; support Senior Director SHE on the site SHE risk register and top-risk profile., • Responsible for external reporting inputs such as the SHE-portion of Sustainability Report, internal Group reporting, and regulator-audit evidence packs., • SHE Systems: AI SHE toolset as named operating-user (apply judgement on ambiguous compliance cases); management system architecture support to the Director, SHE Management Systems; document control including COSHH Regulations exposure records retention., • Cross-pillar compliance action management including assignment, escalation, close-out evidence and audit defence., • SHE event management workflow including incident, near-miss, event learning coordination and escalation via AI/digital systems., • OSP governance: matrix authority over SHE OSPs (Management Systems consultancy, Insurance & Risk advisory) with SLA governance., • SHE training records, competency assurance, and statutory training compliance via AI/digital systems. Audit-defensibility of all SHE training records; competency-lapse, escalation and regulator inspection evidence. This is the back-end of the training process., • Site legal register and compliance calendar (with Associate Director - SHE Regulated Operations for regulator-facing content)., • COMAH cost recovery budget administration alongside the Director – Process Safety; management of regulatory fees and subsistence charges reconciliation., • Coordinate Employer / Public Liability claims support with Legal, including litigation and privilege management for SHE-related matters., • Coordinate the Campus culture and safety maturity assessment programme with the Senior Director SHE., • Cross-pillar coordination on shared SHE programmes., • Direct support to Director, SHE Management Systems on management-system architecture work., • Degree-level qualification in business, environmental science, or related field (or equivalent professional experience)., • Previous SHE compliance or coordination experience at regulated industrial sites, including programme-level ownership., • ISO 45001 / 14001 lead auditor qualification., • Strong working knowledge of UK SHE compliance frameworks., • Track record of compliance action management, event learning workflow, and audit coordination., • Experience of digital SHE management-system tools and third-party contract management., • Pharmaceutical industry experience., • AI-enabled SHE management-system tool experience., • Chartered status (CMIOSH, IEMA) Applications close midnight Wednesday 7th October Please note that interviews for this role are likely to commence 14th October 2026 At AstraZeneca, we are leading our Operations function at an exciting time of growth and evolution. We pioneer new approaches and processes across our sites, empowering our teams to foster a Lean mindset and sustainable practices. Every change we make is to deliver better outcomes for our patients. We are the champions of Lean, ensuring our teams understand and embody the benefits it can bring. There's improved quality and safety, as well as speed. Our manufacturing sites are environments of constant and rapid change. It's a place to expect the unexpected. There's rarely an obvious answer to the varied challenges we face, so it takes adaptability, flexibility and patience to thrive here. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. 25-Sept-2026 07-Oct-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form. #J-18808-Ljbffr

This range is provided by Ventula Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Ventula Consulting Process Consultant – Global S/4HANA Programme - £500p/d (Outside of IR35) Our leading Global Pharmaceutical Client now requires an experienced Process Consultant to deliver a major transformation of its business processes and IT landscape through the implementation of a single global SAP S/4 HANA Solution. The Process Consultant will join the Centre of Process Excellence team, contributing expertise to the design, implementation and continuous improvement of core business processes that underpin this transformation. • Solid experience of process mapping, • Practical experience working on process optimisation within SAP S/4HANA transformation programmes, • Strong understanding of Lean, Six Sigma or other continuous improvement approaches, • Experience working in a supply chain environment, • Ideally, previously worked within Pharma (Desirable not essential), • Excellent interpersonal and stakeholder management skills, • Rate: £500p/d (Outside of IR35), • Duration: 6 Months, • Location: Macclesfield (2/3 days a week), • Seniority level: Mid-Senior level, • Employment type: Contract, • Job function: Information Technology and Analyst, • Industries: Pharmaceutical Manufacturing Note: This description reflects the role details provided by Ventula Consulting and does not include unrelated job listings or postings. #J-18808-Ljbffr

Join to apply for the Credit Rating Actuary role at Royal London Job Title: Credit Rating Actuary Contract Type: Permanent Location: Alderley Park, Edinburgh, or London Working style: Hybrid 50% home/office based Royal London Group has an exciting opportunity for a Credit Rating Actuary to join our Annuities Credit Risk & Modelling team within the Commercial business area. This team is responsible for generating internal ratings for illiquid private assets and developing modelling solutions for the matching adjustment. You will play a key role in supporting our growing annuity portfolio and ensuring compliance with regulatory requirements. • Prepare Internal Credit Quality Assessments (ICQA) for illiquid assets held by the insurance company, focusing on those within the Matching Adjustment portfolio., • Conduct regular reviews of credit ratings for unrated assets., • Support the calibration of Internal Model stresses related to illiquid assets., • Assist with changes to the Matching Adjustment application, including discussions with the PRA regarding new asset classes., • Identify, measure, manage, and mitigate credit risks associated with unrated assets., • Support the production of risk identification documents for new asset classes., • Operate within the Group’s Risk Strategy & Appetite Framework, ensuring risk-based decisions are evidenced and documented., • Qualified actuary with strong technical skills and investment knowledge., • Understanding of CRA credit rating methodologies for private fixed income markets., • Experience in rating Commercial Real Estate Loans., • Knowledge of Solvency II regulation, especially as it applies to private assets within a Matching Adjustment fund., • Excellent written and oral communication skills., • Ability to influence senior stakeholders and regulators, deliver projects, and work collaboratively across the business., • Strong problem‑solving skills and the ability to provide constructive challenge. We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background. #J-18808-Ljbffr

Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Macclesfield. Position: 000052 Stroke Association Support Coordinator Location: Home-based, Macclesfield, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Part-time, 28 hours per week Salary: Circa £22,600 per annum (FTE circa £28,300 per annum) Contract: Fixed term contract until 31 March 2027. Our services are contracted. We currently have funding for this contract until 31 March 2027. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: Sunday 11 October 2026 Interview Date: First round interviews 16 October 2026. Second round interviews 22 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication. Key responsibilities will include: Supporting new stroke survivors and their carers from hospital discharge into the community. Provide personalised information, advice and support. Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes. Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke. About You You will have experience in: Experience/background in a caring profession, ideally supporting people with disabilities Excellent IT skills and an ability to maintain accurate records. An affinity with the values of the Stroke Association. A flexible approach and an ability to effectively manage a caseload. This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role To fulfil the role, you must be a resident of the UK and have the right to work in the UK. Applications To apply you'll be redirected to the organisation website where you can download the full role profile. You'll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role. Stroke Association Finding strength through support The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. We're here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of our supporters and donors that we can provide vital support. Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity. We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work. We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP TPBN1_UKTJ

6-month contract with strong extension potential Join a rapidly growing, globally recognised MedTech and life sciences organisation expanding through acquisition and challenging established market leaders. Significant investment is being made in modernising and consolidating its global technology estate. This is a hands-on infrastructure role supporting a major tenant-to-tenant migration and wider enterprise transformation programme. You'll work across VMware and the Microsoft technology stack, including Windows Server, Azure, Active Directory/Entra ID, Microsoft 365 and Dynamics, with exposure to complex cloud and on-premises environments. With a substantial programme of work ahead, this is an excellent opportunity for a seasoned infrastructure professional to become a key contributor within a long-term transformation engagement. Why You'll Love It Join a rapidly expanding organisation investing heavily in technology and infrastructure. Work on a major global migration and enterprise transformation programme. Gain exposure to a broad estate spanning VMware, Azure and Microsoft technologies. Responsibilities Engineer and support VMware, Azure and Microsoft enterprise infrastructure. Support a major tenant-to-tenant migration across Microsoft cloud environments. Manage and troubleshoot Windows Server, Active Directory/Entra ID, Microsoft 365 and Dynamics environments. Requirements Strong senior-level experience across VMware and Microsoft enterprise infrastructure. Hands-on experience with Windows Server, Azure, Active Directory/Entra ID, Microsoft 365 and Dynamics . Experience with Rubrik and Nutanix would be massively beneficial also. Duration: 6 months initially, with strong extension potential #J-18808-Ljbffr

Recovery Worker - Macclesfield Supported Housing Location: Macclesfield, Cheshire Working hours: Part-time 18.5 hours per week (rota basis) Contract Type: Permanent Salary: £25,877.80 - £30,868.31 per annum (pro rata) Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the service: Robin Hood Avenue is a small mental health, supported housing service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine. About the role: • To support the people using our services to achieve their life goals, • Oversee your own caseload of key clients, • To work with individuals to develop practical and emotional life skills to promote independence, • Promote physical, mental and emotional wellbeing, • Maintain accurate, timely and confidential records About you: • Experience of working within the mental health sector, • Able to work flexibly to meet the needs of the service and people using the service, • Ability to respond compassionately to sensitive and complex issues, • Able to motivate, support and advocate for people using services, • Able to keep good and accurate records, • Ability to communicate effectively at all levels, • Good IT skills, including in Word, the use of databases and email, • Understanding of mental health issues and/or lived experience, • Willing to be part of a weekly rota system and available for on call duties. To view the full job and person specification, please click here. What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation

Payroll Transformation Manager (6-12 Month Fixed Term Contract) South Manchester (Hybrid Working) Competitive Salary (Depending On Experience) Axon Moore has an urgent requirement for an experienced Payroll Manager to work for a fantastic organisation in South Manchester. As Payroll Transformation Manager, you’ll lead an independent review of how payroll is delivered across the Group — over 1000 employees across several PAYE reference numbers — and advise the business on how it should be run in future. Monthly processing is delivered by a payroll specialist working independently, although this role will be required to cover some monthly processing duties as necessary. Working with the Group Finance and HR teams, you’ll map the current process end to end, quantify the effort it absorbs, and assess the systems against the market. With the support of the Finance Director and Head of Systems you’ll then build and present the case for change. Alongside the review, you’ll maintain sufficient working knowledge of each Group payroll to process it independently at short notice, providing cover for holiday and sickness and acting as an additional reviewer on the monthly cycle. Key Responsibilities: To map the end-to-end monthly payroll process across all Group entities, quantifying the effort absorbed and identifying duplication, rework and manual handling. To assess the current payroll system and the surrounding system landscape — HR, rostering, pension and banking — against credible market alternatives, and to identify the integration opportunities available. To establish a defensible cost and effort baseline for the current operating model, in conjunction with Group Finance. To appraise the realistic options for the future operating model setting out clearly what each does and does not resolve. To lead the requirements specification, market approach, vendor evaluation and reference checking, and to obtain firm quotations. To present findings, a costed business case and a clear recommendation to HR and Group Finance leadership, and to support the decision through to approval. To assess the scope for consolidation of PAYE schemes, pension providers and HR system instances, and the constraints applying to each. To review the payroll control environment and design the move from detective to preventive controls, including the development of variance and exception reporting and in-system approvals. To review system access, credential management and segregation of duties across the payroll, pension and banking platforms, and to implement improvements. To review data retention and GDPR practice for payroll records, including leaver data. To maintain sufficient working knowledge of all Group payrolls to process them independently at short notice, providing cover for holiday and sickness including the full month end cycle, RTI submissions, BACS files and pension submissions. To act as an additional reviewer on the monthly payroll process, strengthening the checking and approval chain. To ensure statutory compliance is maintained throughout the assignment across PAYE, NIC, RTI, pensions auto-enrolment, statutory payments and benefits in kind, advising key stakeholders on any areas where policy or procedural change may be necessary. To produce and maintain complete payroll process documentation to a standard that removes the Group’s dependence on any single individual. To work alongside the payroll specialist as a peer, collaboratively and without line management responsibility, and to partner with HR, Group Finance, Business Improvement and entity finance teams throughout. Role requirements Essential A proven track record of managing payroll in a multi-entity, multi-PAYE environment Demonstrable experience of payroll process improvement or transformation — evidence of having reviewed and changed how payroll is delivered, not only of having run it Experience of payroll system selection, implementation, or both A sound knowledge of Sage payroll, or the ability to become productive in it quickly, sufficient to process a complex monthly payroll independently A strong understanding of manual and computerised payroll system and processing A working knowledge of the statutory requirements affecting PAYE, NIC, RTI, pensions auto-enrolment, statutory payments and benefits in kind Advanced working knowledge of Excel including data manipulation, pivot tables and lookups The ability to build and present a business case, and to hold a position credibly with senior finance stakeholders The ability to work independently, structure their own workload and deliver against agreed milestones with limited supervision Comfortable with the ambiguity of a review role, and confident forming and defending an independent view Strong attention to detail with ability to work under pressure, prioritising and managing a varied workload Excellent communication skills, able to build and maintain effective working relationships with stakeholders This role is very much for someone who has hands on experience and a real passion for payroll. Interviews are looking to take place ASAP with an immediate start. To not miss out please send your updated CV and salary requirements to (url removed)

Ref: (phone number removed) Location: Macclesfield SK10 Hours: Monday to Friday 7am-3pm Pay: £21.02ph PAYE (£41k salary equivalent) Duration: Ongoing Contract – Long Term/Temp to Perm for the right person Duties Ensure that reactive tasks throughout the sites are completed and be proactive in highlighting areas where improvements can be made. Ensure that suitable consumables are available to carry out both maintenance and reactive works. To provide parts lists and estimated timescales to carry out remedial works. Ensure that all relevant paperwork/CAFM is completed regarding planned and reactive activities and that it is passed without delay to the contract administrator. Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to ensure safe working practices. Ensure assigned tasks are actioned and completed as appropriate. Ensure an awareness and compliance to the contractual KPI’s/SLA’s. Ensure CAFM system, e.g. Planon , is kept up to date and that PPM and reactive tickets are closed out with accurate data captured. To carry out any other task as directed by the account management team

Royal London is a Financial Services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work. Today, Royal London has over £170 billion of assets under management, and around 4,000 employees working in five offices across the UK and Ireland. As an organisation, they have worked hard to become experts in specialist markets, building a trusted brand, with plenty of awards to show for it. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Royal London to support their contingent Recruitment processes Acting as an extension of their recruitment team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of our client, Royal London we are looking for a Customer Service Consultant for a 6 month contract based in Alderley Park - Cheshire, with a 50/50 hybrid model. Purpose of the role We are seeking friendly and customer-orientated individuals to join our team of Customer Service Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Financial Advisors and Royal London Group Members. This is a pivotal position within our organisation, offering the chance to make a real impact. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our customers, you will be their first point of contact, dealing with inbound and outbound enquiries, resolving any queries through to completion and keeping the adviser/customer up to date. What you'll do Provide a professional and superior experience for every customer. Manage customer queries via inbound/outbound calls as well as responding to email and written correspondence. Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations. Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards. Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.The Skills you'll need Experience in a customer service role via telephone or face to face is essential. High level of customer care, always putting the customers' needs at the heart of the decisions you make. Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone. Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously. Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required, with previous administrative work being highly sought after.Next steps This client will only accept workers operating via an Umbrella/PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business