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  • Guest experience manager
    Guest experience manager
    11 days ago
    £14 hourly
    Part-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal. They should leave having had an experience they want to talk about and return to again and again. We are seeking an experienced and passionate Guest Experience Manager to lead our Front of House operation and champion exceptional hospitality standards throughout the restaurant. This is a hands-on leadership role for someone who understands that guest experience goes beyond service and is about creating memorable moments, anticipating needs and building genuine relationships with guests. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required, • Weekend working is essential, • The successful candidate will be expected to work most weekends due to the nature of the business, • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance Essential Experience Applicants must have: • Previous experience within hospitality management, • Strong guest experience or customer experience background, • Experience leading and developing Front of House teams, • Experience dealing with guest complaints and service recovery, • Excellent communication and interpersonal skills, • A strong understanding of premium hospitality standards, • Confidence working in a fast paced restaurant environment Hospitality Experience Required We are looking for someone who truly understands hospitality. This means: • Greeting every guest warmly and creating a welcoming atmosphere, • Anticipating guest needs before they ask, • Understanding special occasions and making them memorable, • Building rapport with returning guests, • Creating a seamless dining journey from arrival to departure, • Leading by example and inspiring the team to deliver exceptional service every day Key Responsibilities Guest Experience • Lead the guest journey and ensure every guest receives outstanding service, • Handle guest concerns professionally and effectively, • Monitor guest feedback, reviews and implement improvements, • Create memorable experiences that encourage repeat visits, • Drive service standards across the restaurant Team Leadership • Lead, coach and motivate the Front of House team, • Conduct training and regular performance conversations, • Manage staff attendance, punctuality and standards, • Ensure company policies and procedures are followed, • Foster a positive and professional team culture Operational Responsibilities • Oversee daily Front of House operations, • Manage reservations and table management systems, • Work closely with kitchen and bar teams to ensure smooth service, • Ensure restaurant presentation standards are maintained at all times, • Support rota planning and labour management where required What Success Looks Like Success in this role means: • Guests consistently receive exceptional service, • Positive online reviews and guest feedback increase, • Strong staff morale and low turnover, • Smooth and efficient service periods, • High standards are maintained every day, • Guests leave saying, "That was an experience, not just a meal." Why Join Us Hot N Juicy Shrimp LDN is entering an exciting new chapter, focusing on elevated, adult-centred dining experiences, memorable hospitality and continued growth. This is an opportunity to help shape the future of our guest experience and become a key part of our leadership team. If you are passionate about hospitality and believe every guest deserves an unforgettable experience, we would love to hear from you.

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  • Support Worker
    Support Worker
    1 month ago
    £29061.5 yearly
    Full-time
    South Croydon

    About us At Norbury Park all staff are aware of our core values of; care, community, nurture and support which we embed throughout our day-to-day practice and care for the young people/ children in our care. We are creative, supportive, collaborative and our goal is to care for Young people and Children within the residential home setting and ensure that they are always safe, well cared for and that we are working collaboratively with these young people/children to achieve their goals. At the heart of the work that we do is to support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Role purpose To care for all Young people and Children within the residential home and ensure that they are always safe, well cared for and that you are working collaboratively with these young people/children to achieve their goals. To support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Main Duties • Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice,, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations., • Provide advice, information and support to the residents., • To support and provide care for the young people/children in the home by assisting them with; bathing, eating, homework, education, behaviour, money management, travel training etc., • Ensure resident’s follow the homes rules and support the manager in investigating and taking action where these may have been breached., • Manage challenging behaviour which may require physical intervention to appropriately support the child/ young person., • Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion., • Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records., • Complete written documentation (support plans, Medication sheets, risk assessments) regarding the young people/ children to help and ensure their safety and development within our setting., • Take part in regular team meetings to discuss the residents, the progress that they are making, how their general well-being is as well as forming action plans to support them further., • Attend professionals meetings (where appropriate)., • Assist in the transfer of individuals between agencies and services. Health and Safety • To be familiar with Health and Safety Regulations, policies and procedures and ensure they are adhered to within your own area of responsibility., • To be aware of and follow fire policies and procedures, ensuring safety of residents and workers safety and welfare at all times. Equality and Diversity • To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace., • To be tolerant of differences and use respectful language., • Ensure professional standards and boundaries are clear., • To treat everyone respectfully. Norbury Park is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents. We believe in equal opportunities for employment and advancement, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable laws. Our dedication to equality extends to our recruitment process, professional development programs, and all aspects of employment. Join us in creating an environment that celebrates diversity and promotes equal opportunities for everyone. Benefits of working at Norbury Park as a Support Worker • 5 days of work a week, • Annual Salary with the option for overtime if you wish, • Annual Salary review with the option to be suggested for a one-off bonus, • Bank Holiday extra pay, • Christmas gift card, • Pension scheme, • Predictable rota, you are able to know your days off months’ in advance, • 28 days of holiday per year, • Friendly and collaborative work team, • A team that is making a difference with extremely challenging and complex children/ young people, • Training opportunities; E-learning modules including; Food Safety Level 2, Safeguarding Children, GDPR, Emergency First aid at work. Further CPD opportunities such as Level 3 Diploma for Residential Childcare, Qualified First Aider course. We accept suggestions of courses that will help support/enable you in your role further. Additional Notes Candidates who have been shortlisted for an interview will be expected to complete our application form prior to their interview. Job Types: Full-time, Permanent Salary: From £29,061.50 per year Benefits: • Company events, • Company pension, • On-site parking, • Sick pay Physical setting: • Care home, • Residential home Shift: • 8 hour shift, • Day shift, • Night shift Work Location: In person

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  • Reformer Pilates Instructor
    Reformer Pilates Instructor
    2 months ago
    £20–£30 hourly
    Full-time
    South Croydon

    We are seeking a passionate and knowledgeable Reformer Pilates Instructor to join our fitness team. You will be the face of the new studio. We are looking for creative and talented instructors to be apart of the team. With back-to-back classes available, now is the time to elevate your teaching a premium fitness environment. We are looking for exceptional Reformer Pilates instructors who have a preference for Dynamic Reformer, are passionate about movement, experts in their craft, and thrive in a community-driven setting. Wether you're guiding beginners, refining technique with classical exercises, or leading high-intensity sessions, you will challenge and support members to achieve their best. Duties • Lead group and one-on-one Pilates classes, demonstrating exercises clearly and effectively., • Develop customised programmes based on clients’ fitness levels, goals, and any medical considerations., • Provide personalised feedback and modifications to ensure correct technique and minimise injury risk., • Monitor client progress and adjust programmes accordingly to optimise results., • Educate clients on proper breathing techniques, posture, and core engagement during sessions., • Maintain a clean, organised studio environment, ensuring all equipment is sanitised and well-maintained., • Foster a positive, motivating atmosphere that encourages client retention and engagement., • Keep up-to-date with the latest Pilates practices, industry trends, and health guidelines. Requirements • Strong knowledge of anatomy relevant to Pilates movements and injury prevention., • Excellent communication skills with the ability to motivate diverse clients., • Ability to adapt exercises for clients with varying abilities or medical conditions., • Organised with excellent time management skills to handle multiple classes daily., • Passion for health, fitness, and helping others achieve their wellness goals. This role offers an opportunity to work within a dynamic team dedicated to promoting health through specialised movement practices. The successful candidate will be instrumental in delivering high-quality Pilates instruction that enhances clients’ physical wellbeing and confidence.

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  • PRIMARY SCHOOL PE COACH
    PRIMARY SCHOOL PE COACH
    2 months ago
    £14–£16 hourly
    Part-time
    Bromley

    Buzzers Academies, a well-established PE teaching and sports coaching provider, is dedicated to delivering high-quality physical education and sports coaching to children in local schools. We help young people stay active, develop new skills, and build confidence through sport. We are seeking passionate, enthusiastic, and motivated PE Specialists and Sports Coaches to join our team. Successful candidates will be responsible for planning and delivering fun, engaging, and inclusive PE lessons and sports sessions within a school environment. We offer flexible working hours, accommodating both full-time and part-time availability. Key Responsibilities: • Plan and deliver National Curriculum PE lessons and diverse sports sessions., • Foster a positive and engaging learning environment for children. What We Look For: • Experience teaching or coaching in a school setting., • A genuine passion for sport and physical activity., • A friendly, positive, and approachable demeanor. Essential Qualifications: • Level 2 Certificate (or higher) in PE or a relevant sport., • Level 1 is considered Desirable Qualifications: • Enhanced DBS Certificate., • Valid First Aid Training., • Safeguarding Children Certificate. What We Offer: • Comprehensive staff induction program., • Provided staff kit., • Significant opportunities for career progression within our successful and rapidly growing organisation. Join us in our mission to inspire the next generation to be active, confident, and engaged through sport!

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  • Childcare Practitioner
    Childcare Practitioner
    2 months ago
    £27727–£30433 yearly
    Full-time
    London

    Pay: £27,727.00-£30,433.00 per year Job Description: Blackshaw Nursery offers high quality childcare services to both the staff of St George's hospital and the families in the local community. We provide full and part time placements in a safe, nurturing and stimulating environment. Our nursery is committed to fostering the development of children through engaging activities, encouraging a love for learning and supporting their social and emotional growth. Located in Tooting, we prioritise collaboration with parents and caregivers to best support each child's unique needs. We cater for children aged 1-5 years. We are open Monday -Friday 7am - 6pm. An 8 hour shift is worked within these hours which includes a 1 hour break. We are looking for reliable, nurturing, enthusiastic Childcare Practitioners Level 2 or 3 to work for us full time or 2/3 days a week. Starting salary; £27727 pa + 3% pension contribution. Level 2 (pro rata if part time) Starting salary; £28339 pa + 3% pension contribution. Level 3 (pro rata if part time) Annual leave; 22 days + 8 Bank holidays (Pro rata if part time), when the nursery is closed. We also close for 2 days a year for staff training. Main objective of the post; • To be aware and understand the needs of the users of the nursery., • To treat every child as a unique individual whilst respecting their cultures, religion, choices and different stages of development and capabilities., • To be a team player and support each other in any way possible., • To be a good role model., • Provide an inclusive service for care and education ensuring that activities planned and carried out are sensitive to the diverse background of the children., • To keep records on the children as necessary., • Demonstrate skills in communication,including the ability to effectively interact with the children, parents and colleagues., • Knowledge and understanding of the EYFS and planning., • Plan, implement, and evaluate age-appropriate activities that support children’s development., • Promote children’s independence, confidence, and well-being., • Knowledge and understanding of health and safety regulations,safeguarding and first aid is an advantage. Benefits: • Casual dress, • Company pension, • Long service awards, • Discount online and in high street through Blue Light and Discount for teachers Full job description and application form is available on our website; Job Types: Full-time, Part-time Work Location: In person

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