Receptionist and Administrator
3 days ago
Tamworth
Receptionist and Administrator Our Tamworth based client is looking for a Receptionist and Administrator to join their team. This is a dual role covering administration duties in the morning and front of house receptionist in the afternoon. As a Receptionist and Administrator, you will need to have/be: Extremely personable, professional and well-presented Excellent verbal and written communication skills Flexible and adaptable, with the ability to prioritise effectively in a dual role Proactive and helpful, with the initiative to resolve queries or find the right information Able to manage workload independently while also working effectively as part of a team Strong customer service skills with a professional and friendly approach Highly organised with strong attention to detail, accuracy and administration skills Confident with data entry and general office systems Experience using Microsoft Outlook and Excel, and Sage or a similar ERP system Previous experience in a customer service or administration role (essential) Previous reception or front-of-house experience (preferred)Details: Salary: £26, 000 - £28, 000 Working Hours: Monday - Friday 9.30am - 5.30pm Location: Tamworth (full time on site) Duration: PermanentRole of Receptionist and Administrator: Processing debit notes and credits using the internal ERP system, and scanning documentation onto the archive system Monitoring the returns inbox and resolving queries from customers, internal teams, and external partners Investigating returns issues including mis-picks, pricing queries, POD requests, and faulty goods collections Liaising with Customer Service, Sales, Credit Control, carriers, and operations teams to resolve returns and debit queries Producing reports and regularly chasing outstanding returns and debit notes Acting as the first point of contact for visitors and managing the reception area and switchboard Handling incoming calls, visitor sign-in procedures, meeting room preparation, and general front-of-house duties Managing internal post, document scanning, and ordering office refreshments and supplies Supporting the wider team with general administrative tasks as requiredBenefits of working as a Receptionist and Administrator: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking