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As Receptionist you will act as the first point of contact for anyone calling or visiting Scolmore head office, ensuring a professional, welcoming front of house experience while also managing the switchboard and providing general administrative support to the Customer Service team and wider busines

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Team Leader – Operations Support to join their well-established team. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences while leading and developing a high-performing team. Salary is between £28,000 to £30,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As a Customer Service Team Leader – Operations Support, you will play a pivotal role in ensuring outstanding service delivery to customers. You will lead from the front, supporting daily operations, driving team performance, and maintaining high standards across all service interactions. You will be responsible for optimising team efficiency, ensuring KPIs and SLAs are consistently achieved, and fostering a positive and inclusive team environment. Your duties will include: Lead, motivate, and develop a Customer Service team to consistently achieve SLAs and departmental KPIs Take ownership of daily operations, ensuring tasks are completed accurately and efficiently Monitor team performance, providing regular coaching, feedback, and one-to-one support Conduct performance appraisals and identify training and development needs Handle escalated customer queries and complaints in a professional and timely manner Ensure adherence to company policies, procedures, and service standards Collaborate with internal departments to resolve issues and enhance service delivery Manage recruitment, onboarding, and training of new team members Produce and analyse reports to support business decisions and performance improvements Identify customer trends and workload patterns, providing actionable insights Drive continuous improvement initiatives within the team Promote a positive, inclusive, and high-performing team culture Support people management processes, including investigations where required Provide cover for other Team Leaders to ensure continuity of leadership Undertake additional duties as required to support business objectives As the Customer Service Team Leader – Operations Support, you will have: Proven experience within a customer service or administrative environment Previous experience in a supervisory or team leader role Understanding of HR policies and procedures Experience with data analysis and reporting tools Strong communication and interpersonal skills A natural ability to motivate and inspire others Excellent problem-solving and decision-making capabilities Proficient in Microsoft Office and customer service systems Strong organisational skills with the ability to plan, coordinate, and monitor workloads Calm, professional, and resilient under pressure

Operations Support Team Leader Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers. Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes. As an Operations Support Team Leader, you will need to have/be: Customer service or administrative background Previous Team Leader or supervisory experience Experience managing performance, coaching, and development Confident handling escalations and customer complaints Strong communication and interpersonal skills Ability to motivate, lead, and engage a team Effective problem-solving and decision-making skills Organised with the ability to prioritise and meet KPIs/SLAs Proficient in Microsoft Office and customer systems, with good attention to detail Positive, proactive, and professional approach with awareness of HR processes and continuous improvementDetails: Salary: £28, 000 - £30, 000 Working Hours: Full time, Monday - Friday, 37.5 hours per week Location: Tamworth (on site) Duration: PermanentRole of Operations Support Team Leader: Lead, motivate, and develop the team to achieve KPIs and SLAs Oversee and support completion of daily operational tasks Monitor performance and provide coaching, feedback, and one-to-ones Conduct appraisals and identify training needs Handle escalated customer queries and complaints Ensure adherence to policies, procedures, and service standards Collaborate with other departments to resolve issues and improve service Manage recruitment, onboarding, and training of new team members Produce reports to support business decisions Analyse customer trends and workload to provide insights Drive continuous improvement initiatives Maintain a positive and inclusive team culture Manage investigations and people-related processes Provide cover for other Team Leaders when required Support wider business needs and undertake additional duties as requiredBenefits of working as an Operations Support Team Leader: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Administrator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Returns Administration: Accurately process debit notes and credits using internal systems Manage and respond to returns-related queries via a shared inbox Investigate discrepancies including pricing, mis-picks, and debit queries Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections Maintain accurate records through scanning and archiving documentation Monitor and report on outstanding returns and proactively follow up on open cases Support Credit Control in resolving return-related payment queries Provide general administrative support to the wider Customer Service team Reception & Front of House: Act as the first point of contact for all visitors and incoming calls Operate a busy multi-line switchboard, directing calls efficiently Ensure all visitors are welcomed professionally and adhere to site procedures Maintain meeting rooms and front-of-house areas to a high standard Manage incoming and outgoing post Oversee office supplies, including refreshments and essential equipment Support general administrative tasks across the business as required The successful candidate will demonstrate: Previous experience within a customer service and/or administrative role (essential) Prior reception or front-of-house experience (desirable) Proficiency in Microsoft Office, particularly Outlook and Excel Experience using ERP systems (e.g. Sage or similar) A professional, approachable, and confident manner Excellent communication skills, both written and verbal Strong organisational skills with the ability to prioritise effectively High levels of accuracy and attention to detail A proactive, solution-focused approach with the ability to use initiative

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Team Manager on a full-time permanent basis Culture and Environment Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each others successes, and works together to achieve common goals, creating a true "one team" environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community. Personality Were looking for a confident, people-focused Team Manager who leads from the front and thrives on delivering through others. Youll play a key role in creating a positive, supportive culture where your team feels motivated, valued, and empowered to perform at their best. If you enjoy being at the heart of a busy operation keeping things running smoothly, developing your team this could be a great fit for you. Reward Competitive salary Monday to Friday 8.30am -5pm 28 days holiday Quarterly bonus Annual Pay Review Company pension plan Life Insurance Medical Cash Plan Employee Assistance Programme Induction and E- learning Annual Flu Vaccination Eye Test Job Role: Leading, motivating, and developing a team of Claims Advisors, creating a supportive and high-performing team culture Driving team performance to consistently meet and exceed KPIs through effective workload management, clear direction, and regular performance reviews Acting as the first point of escalation for complex or high-risk claims, providing guidance and ensuring timely, customer-focused resolutions Managing individual and team performance, including conducting regular 1:1s, setting objectives, and addressing underperformance with structured improvement plans Coaching and mentoring team members to improve quality, accuracy, and SLA adherence, supporting both individual growth and overall team capability Overseeing day-to-day operational activity, ensuring claims are handled efficiently, accurately, and in line with company standards Supporting the delivery of training and ongoing upskilling within the team, working closely with Learning & Development to drive continuous improvement Managing complaints and escalations, ensuring clear, thorough investigations and timely, professional responses Monitoring data quality and performance metrics, identifying trends or issues and implementing corrective actions to improve outcomes Providing hands-on support to senior leadership, contributing to operational improvements and team success Skills and experience Previous experience working in a Team Manager role across claims or insurance sector preferred Strong operational coordination experience Hands-on experience with complaints handling Proven people management or team leadership experience Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process. TPBN1_UKTJ

Overseeing the daily operations of the front office and maintaining the highest standards. Job Title: Front Office Manager – Luxury Hotel - Surrey. I am currently recruiting for a Front Office Manager at this luxury hotel in Surrey.

Are you searching for the next opportunity where creativity meets hospitality?.We are the nhow hotel London a quirky, unique and fun hotel located on the vibrant border of Shoreditch, were bold, creative, and full of personality.Designed by the world-renowned Foster & Partners and brought to life wi

We support the front office trading team who are. FIX routing and transformation layer, street side aggregation component, back-office feeds and client reporting applications. The role will include providing assistance to the front.

Flexible hybrid working model, allowing you to balance remote work with in-office collaboration, promoting work-life balance.

A leading financial institution in the UK seeks an experienced Front Office Product Designer to create user-centric digital banking products.

Trading Rates Business Analyst Front Office Trading Investment Bank.

This role involves managing the entire recruitment lifecycle for Front Office positions, from Analyst to Executive Director.

A leading financial market infrastructure firm in London is seeking an Application Support Engineer to join their EMEA Front Office Support team.

A tech-native consultancy in London is looking for a Python Developer to join their Front Office R&D and Trading Technology team.

A collaborative design firm in Greater London is seeking an Office Assistant for a 12-month contract to oversee daily office tasks and enhance team engagement. The role involves maintaining office standards, managing supplies, and supporting social events. The ideal candidate is organized, flexible,

Quantitative Analyst – Equity Derivatives / Volatility (C++ | Python | Front Office). We are hiring a front-office Quantitative Analyst focused on equity derivatives and volatility modelling within a leading global macro hedge fund.

A leading primary school in Greater London is searching for an Administrative Assistant to support its operations.In this role, you will provide essential clerical support, engage in pupil welfare, and contribute to school activities.Ideal candidates will have clerical experience, excellent communic

In this role, you will be the friendly face welcoming visitors, managing office supplies, assisting with admin tasks, and providing operational support for international offices. A leading staffing agency in London seeks a Junior Office Manager to support their vibrant team.

A leading recruitment firm is seeking a Quant Strategist for a prominent Specialist UK Insurer.The role involves developing and enhancing quantitative models for the ALM team, requiring strong quantitative skills and proficiency in languages like Python, Matlab, or R.Candidates should possess proble

This role demands experience in Production Support within Financial Services, with a strong focus on Front Office integration.

A leading technology firm in Greater London is seeking a Software Engineer to join its Commercial Engineering team.In this role, you will collaborate directly with traders and business stakeholders to create impactful automation solutions.The ideal candidate will have strong programming skills, part

This position is crucial in overseeing operations and ensuring the CEO's office is impeccably presented. With a supportive team culture, this role requires five days in the office, 8.

Operations is a global technology support team spread across EMEA, APAC and US, providing customer-facing trading application, middle office, market data and STP support for BGC partners group brands (GFI, BGC, Latium, RP Martin, Sunrise, Cantor, Aurel).

A leading financial services firm in London is seeking a knowledgeable Front Office Pricing Quant Analyst to develop and maintain pricing models for rates products.

A family-owned construction company in London is seeking a Front of House Admin Assistant to support office operations near Liverpool Street Station. The ideal candidate will have experience in administrative roles, exceptional communication skills, and proficiency in Microsoft Office.

Job Title Core Trading Production Engineer.We are looking for a highly skilled production engineer to provide critical support for the Core Trading Technology Ultra Low Latency and Electronic and Algorithmic Trading team.In this role, you will ensure the reliability, performance and scalability of r

A leading investment fund in Greater London is seeking a Corporate and Portfolio Management Lawyer with over 4 years PQE to support the management of funds.The role involves working alongside a lean legal team on diverse matters like Corporate M&A and regulatory compliance across European jurisdicti

Responsibilities include leading cross-squad delivery planning and collaborating with trading desks to enhance front office applications.

A leading Investment Management company is seeking a Front Office Business Analyst with strong Investment Risk experience.

ISE Partners in Greater London is looking for a dedicated Front of House professional. In this full-time role, you will manage visitor experiences and office administration while delivering exceptional client service. Your responsibilities include office maintenance, scheduling meetings, and aiding

A leading private markets firm is seeking a high-performing intern for their Liquid Credit Team in London.This 6–12 month internship offers valuable exposure to investment processes, including underwriting and portfolio monitoring.Ideal candidates are recent top-tier graduates with strong analytic

A leading legal practice in Guildford is looking for an Office Assistant / Receptionist. This entry-level position involves welcoming clients, managing mail, maintaining files, and supporting office administration.

Candidates should have at least 3 years of front-office experience and strong C++ or C# development skills.

Ideal candidates have strong experience in front-office Securities Finance, solid finance qualifications, and coding skills, particularly in Python and SQL.

A fantastic opportunity has arisen within the Front Office Team; we are currently recruiting for an enthusiastic and self‑motivated professional Night Auditor to assist with the smooth running of our busy operation on a full time basis.

Barclays is seeking a Senior KDB+ Developer to join their front office technology team in London.

A boutique investment bank is seeking a skilled Polyglot Engineer to develop front office applications using C# and Python.

A multi-manager investment platform in London is seeking an experienced Compliance Officer to oversee compliance activities in the EMEA region.

Senior Front Office Risk Manager page is loaded## Senior Front Office Risk Managerlocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JR1001346When you join EDF Trading, you’ll become part of a diverse international team of experts who challenge conventional

A global financial services firm in London seeks a Front Office Developer to enhance applications for their trading desk.

A leading technology consultancy in London seeks an experienced Java Developer focused on real-time trading and risk systems.You will join a dynamic team that designs mission-critical systems supporting electronic trading activities.Ideal candidates should possess strong skills in Java and experienc

Front Office Application Support (Rates and Credit) – Investment Bank. Sterlings is currently partnered with an Investment Bank looking to hire an Application Support Analyst to join their Front Office Rates & Credit Technology Team. Get notified about new Front Office Specialist jobs in.

A leading investment management firm in Greater London is looking for a Senior Systems Analyst to enhance proprietary systems and support Portfolio Managers.You will work in a vibrant environment, troubleshooting and fostering relationships on the trading floor.This role requires 3-7 years of applic

A global financial services firm in Greater London is seeking an Associate in their Global Index Research Group.The role involves engaging with clients, managing high-profile projects, and performing data analysis in a fast-paced environment.Ideal candidates will have a Bachelor’s degree in a rela

CLSA Global Markets Pte Ltd is seeking a metals Sales & Trading professional in London to join their newly established Futures & Commodities business.The role involves direct LME trading, managing client relationships, and executing market-making activities within risk limits.Candidates should have

This role offers strong exposure to the front office and trading activities, providing an excellent platform for career development within credit and the wider bank.

Embedded within a high-performing and collaborative data function, you will play a key role in designing, building and enhancing a best-in‑class data platform that supports front‑office decision making across multiple asset classes.

Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.