Full time customer service jobs in Newcastle Upon Tyne - Page 9Create job alerts

Baltic Recruitment are delighted to be partnering with Express Engineering, a leading Oil & Gas equipment manufacturer based in the North East, to support with their search for an experienced Project Delivery Manager. Overall Purpose: The Project Delivery Manager will take full responsibility for leading, coaching and managing a team of Project Engineers, setting clear expectations and driving performance through structured development, regular feedback and accountability. In addition, they will have responsibility for building team capability to handle increasing project complexity, ensuring resilience, succession planning, and continuous improvement in delivery performance. The Project Delivery Manager will ensure that projects are delivered on time, within scope and budget, while meeting quality standards and business objectives. Collaborating closely with stakeholders, technical teams and senior leadership, the Project Delivery Manager will also provide oversight, governance, and direction to ensure effective planning, risk management and delivery of outcomes that support strategic priorities.Key Requirements: Provide overall leadership and direction on the successful delivery of customer facing projects, whilst improving and developing working methods and practices. Lead, coach and manage a team of Project Engineers, setting clear expectations and driving performance through accountability, development and regular feedback. Oversee the end-to-end project delivery process, ensuring robust planning, visibility, coordination and execution across engineering, production, quality, and supply chain functions. Function as the senior escalation point for customer issues, delivery risks, or project performance concerns. Build and maintain high level customer relationships, ensuring proactive communications and transparency. Lead structured project risk management reviews, ensuring early identification and mitigation of schedule, quality and commercial risks whilst driving accountability. Champion overall delivery and customer service performance and drive continuous improvement in the project delivery processes.Key Requirements: Proven experience managing and delivering complex projects or programmes in a delivery or project management role within an engineering/manufacturing environment. Strong leadership experience, with the ability to coach, develop and manage team performance. Demonstrated ability to deliver projects on time, within scope and within budget. Experience working with cross-functional teams, suppliers, and senior stakeholders. Track record of managing risks, issues, and dependencies throughout the project life cycle. Proactive and delivery-focused mindset. Ability to work collaboratively and build strong working relationships. Resilient and able to manage pressure in complex delivery environments. Strong commitment to continuous improvement and quality.The Package: From £60,000 per annum depending on experience. 25 days annual holiday in addition to statutory bank holidays. Holiday Buy and Sell scheme. Salary Sacrifice Pension scheme. Generous contractual sick pay scheme. Enhanced Maternity, Paternity and Adoption Pay. Employee Assistance Programme. Cycle to Work scheme. Sports & Social Club. On-site parking. A collaborative and supportive work environment. Opportunities for development and personal growth. Opportunities to work on exciting and challenging projects

Customer Service Representative - Newcastle Upon Tyne - 3-month temporary assignment We deal in the personal - from home insurance for peace of mind to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do. Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you to play a key role in supporting operations as a Customer Service Representative at Tesco Insurance and Money Services; to serve their customers, communities, and the planet a little better every day. Location: Newcastle: Q8 Building, Quorum Business Park, Longbenton, NE12 8BU. Pay Rate: £13.46 per hour. Working Hours: Full-time 36 hours/week Rotating Shifts: Monday - Sunday between 9am and 7pm Rota(A) Saturday - Sunday 9am - 2pm / Monday 9am - 7pm / Tuesday & Wednesday 9am - 6.30pm Rota (B) Monday 9am - 7pm / Wednesday to Friday 9am - 7pmInitial Training Period: 2-weeks (onsite Newcastle Quorum): Monday to Friday 9am-5pm. No more than 2 days approved for taking time off during training. Duration: 12 weeks - temporary assignment. Time off can be approved for holidays after Training. Benefits to include 35 days holiday inclusive of Bank Holidays (7.2 weeks holiday pro rata) Tesco Insurance and Money Services' Customer Service Representatives Support Customers with their home and motor insurance needs. You'll be expected to efficiently handle inbound payment calls in a dynamic environment and providing support to customers and servicing their needs. This is a fantastic opportunity to become part of an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy contact centre, while ensuring exceptional customer service, will be key to your success. What You'll be Doing: Using your excellent listening and relationship-building skills to provide an outstanding customer service. Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience. All training will be provided to ensure you are comfortable with what you're expected to do. Engaging with customers predominantly on inbound calls. Accurately documenting customer interactions, issues, and resolutions within our systems.What We're Looking For: A passion for delivering an excellent customer experience and finding the best outcome for our customers Previous experience in Customer Service within a contact centre environment is advantageous, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure. Proficiency in written and verbal communication is required. Good listening skills, demonstrating empathy and resilience in handling various complex challenges. Proficiency in technology, including Microsoft Office, is essential. You'll be using multiple systems simultaneously to effectively carry out your responsibilities.What we can offer to you: We value inclusively, diversity and good work-life balance. Benefit from comprehensive and ongoing support to excel in your role. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. Opportunity to work overtime (evening availability)If you have the experience and desire to work for Tesco Insurance and Money Services, offering personal and professional support, as well as development, then you could be a perfect fit for the team, and we want to hear from you! Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Customer Service Advisor - £12.71 per hour Location: Gateshead Contract Type: Temporary starting July 2026 Working Pattern: Full Time Salary: £12.71 per hour Hybrid Role: Office and Home Working Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Working from home part of the week Paid Annual leave of 28 days per year Weekly pay. Long-term assignments with regular permanent roles available. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortunately your application has been unsucsessful Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Commercial Pricing Analyst Salary £40,000 plus excellent benefits Type: Full time permanent – hybrid 3/2 Location: Newcastle – North East – North Newcastle Global Organisation UK / USA / Europe Sector: Commercial / data / analyst Immediate hire Our client is a leading organisation and this is an excellent opportunity to join in a new Commercial Pricing Analyst position. You will be working closely with internal stakeholders across the commercial team to analyse buying data, identifying trends, and providing customer insights to optimize business performance. Key Areas: - • Data / analytics / power BI, insights, Ai, • Commercial pricing – multi channel, • Business, Economics, finance Responsibilities • Analysing data / power BI, • Commercial pricing – manage real time / amended / competitive advantage, • Identify trends and insights related to customer behaviour, • Analysing product performance, • Competitive advantage, • Provide marketing sales reports and KPIs identifying areas for improvement and trends, • Conduct market research and competitor brand analysis, • Coordinate with teams to develop and pricing strategies for promotional activities, • Maximize sales and profitability., • Generate regular reports and dashboards to communicate findings and recommendations, • Define and implement service management processes and measures Person Specification • Data / analytics / power BI, insights, Ai, • Commercial pricing – multi channel, • Business, Economics, finance, • Degree level qualification

Zenith are looking to recruit an experienced HR Trainer to work from its head office in Hebburn. As an HR Trainer you will be a commercially minded HR professional, providing practical HR support to Zenith customers as part of the Recruit, Retain and Thrive project. Also, from April 2026 deliver high-quality teaching, learning and assessment for HR apprenticeships (primarily Level 3 HR Support, with potential to support Level 5 in time), making sure learners achieve on time and employers see value. You must have real HR experience in industry and be confident translating “what good HR looks like” into training, coaching and documentation for learners and employers. You will also work to funding/compliance standards, Ofsted expectations and Zenith’s internal quality framework. Role responsibilities: HR Support (Client-Facing) * Be a named HR contact for a portfolio of Zenith customers, providing timely, inclusive, risk aware advice on ER, absence, performance, probation, recruitment and onboarding. * Draft/ review HR documentation (contracts, handbooks, policies, letters) in line with UK employment law and ACAS guidance. * Coach line managers to handle day-to-day HR issues confidently and consistently. * Align HR support to business needs - retention, engagement, restructuring, growth hiring. * Spot opportunities to introduce Zenith’s wider services (recruitment, apprenticeships, skills bootcamps, commercial HR training) and pass into the wider team. * Create and foster a peer network of HR managers. Apprenticeship Delivery & Teaching * Deliver engaging workshops/sessions (face-to-face and remote) * HR legislation and policy * Recruitment and selection * Employee lifecycle and onboarding * Performance management and appraisal * Employment law and ethics * HR systems and data handling * Prepare lesson plans and schemes of work that meet the apprenticeship standard and reflect current HR practice. * Use initial assessment to tailor learning for apprentices with different starting points. * Liaise with employers to make sure training reflects live HR tasks in their business. * Set, mark and give feedback on work-based tasks, portfolio evidence and EPA readiness. * Promote Maths/English in context (e.g. interpreting HR metrics, writing HR reports). Learner & Employer Management * Manage a caseload of learners and employers, ensuring timely achievement and progression. * Monitor progress on the e-portfolio/LMS and intervene early where learners fall behind. * Provide impartial IAG on HR career routes (HR Assistant → HR Advisor → CIPD, etc.). * Deliver commercial or CPD HR training when required. Quality, Compliance & Safeguarding * Ensure compliance with awarding body, ESFA and Ofsted requirements - including audit readiness, IQA and accurate record keeping. * Attend caseload reviews and contribute to internal and external audits. * Promote Safeguarding, Prevent, British Values and EDI in all sessions. * Maintain up-to-date knowledge of employment law, CIPD standards and changes in the HR sector. * Deliver against internal KPIs for retention, success rates, employer satisfaction and documentation. Person Specification Essential CIPD Level 5 (or strong equivalent HR generalist experience). Recent in-house HR/people experience in a commercial or industrial setting. Confident delivering to groups and 1:1, in person and online. Strong written skills - policies, letters, feedback to learners. Good working knowledge of UK employment law and HR best practice. Experience using online learning/assessment platforms. Organised and able to work to targets (learner progress, achievement, customer SLAs). Full, clean driving licence and access to a vehicle; flexible to travel across the region. To believe in and demonstrate Zenith’s values and team charter behaviours. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Desirable Teaching/assessing qualification (AET/PTLLS, CAVA/TAQA, or willing to work towards). Experience of apprenticeships/work-based learning and Ofsted/ESFA requirements. Experience with SMEs where HR is being built from low base. Understanding of how AI/HR tech is emerging in people functions (nice to have for futureproofing delivery). Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the Northeast. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuous improvement in everything we do. We’re a growing business, and we’re always looking to bring like-minded, talented individuals on board to support the achievement of our business objectives. So if you feel that we sound like the type of business you can see yourself working in and think that you have something to bring to our table, please get in touch – we’d love to hear from you! Benefits of working with Zenith: Enhanced Holiday Package – Enjoy more time off to recharge. Great Working Environment – Supportive, collaborative, and positive culture. Free Parking – Convenient and cost-saving for all staff. Pension Salary Sacrifice – Tax-efficient way to boost your retirement savings. Cycle to Work Scheme – Promote health and sustainability. Extra Pension Contributions – Additional employer contributions after probation. Hybrid Working – 1 day per week working from home (after probation). Social Gatherings – 4 events per year to connect and celebrate. Death in Service (DIS) – 4x salary for peace of mind. Training & Development – Continuous learning and career growth opportunities. Employee Assistance Program (EAP) – Includes a wellbeing app for mental health support. Birthday Off – Celebrate your special day with an extra day off

Full‑Time Administrator | Gateshead | Free On‑Site Parking | Excellent Transport Links Office Angels is delighted to be recruiting a Full‑Time Administrator on behalf of a long‑established and respected business based in Gateshead. With over 40 years of success, our client prides themselves on a friendly, supportive workplace where teamwork and customer service are at the heart of everything they do. This is a fantastic permanent opportunity for an organised and reliable Administrator who enjoys variety, responsibility, and working as part of a close‑knit team. Expect a welcoming environment with regular team catch‑ups (often over a cuppa ☕️) and colleagues who genuinely support each other. ✅ The Details Start Date: ASAP Contract Type: Permanent Pay Rate: £13.81 per hour Location: Office‑based in Pelaw, Gateshead Working Hours: Monday-Thursday: 9:00am - 5:00pm Friday: 8:00am - 4:00pm (early finish ) Optional Thursday shift: 8:00am - 4:00pm if preferredWorking Pattern Options: 35 hours per week with a 1‑hour lunch 37.5 hours per week with a 30‑minute lunch (extra 30 minutes paid at time and a quarter) Most of the year, staff choose the shorter lunch for additional paid timeSaturday Work: 1 Saturday morning every 4 weeks (8:00am - 11:00am) Paid at time and a half Benefits & Perks Pension contribution 22 days holiday, increasing with service Free on‑site parking Private medical insurance ⏳ Opportunity for paid overtime during busy periods️ Key Responsibilities As an Administrator, you'll play a vital role in the day‑to‑day running of the office, including: Providing general administrative support to ensure smooth office operations Processing high‑volume sales orders using a bespoke system (full training provided) Delivering excellent customer service via phone and email Managing tasks, schedules, and communications using Microsoft Outlook and Office Working closely with management, production, and dispatch teams Communicating order quantities and timings to support production planning Handling general office duties such as card transactions and payment records The Ideal Candidate Minimum 2 years' experience in a similar administrative role Strong organisation, attention to detail, and communication skills Confident using Microsoft Office Reliable, proactive, and comfortable working in a busy office environment Training & Progression You'll receive full training on systems and products, starting with straightforward orders and progressing to more complex tasks as your confidence grows. How to Apply If you're looking for a stable, long‑term role with excellent benefits and a supportive team, we'd love to hear from you. Apply now with your updated CV. Please note: Due to high application volumes, if you are not contacted within 3 business days, please assume you have been unsuccessful on this occasion. Unfortunately, we are unable to provide individual feedback. Reasonable adjustments are available at any stage of the recruitment process - just let us know and we'll be happy to help. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

A leading UK fitted furniture company is seeking sales professionals to join its team The Role Attend company-booked, in-home appointments (no cold calling) Carry out site surveys and customer consultations Design and sell bespoke fitted furniture solutions Use CAD-based software to create room designs Deliver excellent customer service Full training is provided; previous sales or customer-facing experience is beneficial. What’s on Offer High volume of inbound, company-booked appointments Excellent earning potential (£50,000–£100,000 OTE) Weekly paid commission Flexible full-time working Full sample kit provided Requirements Strong communication skills and a positive attitude Valid UK driving licence and own reliable vehicle (business insured) Own telephone and laptop Flexibility to work evenings and weekends Comfortable working self-employed, commission-only Work Location: In person

Job Title: Account Manager Location: Gateshead, Tyne and Wear Contract Type: Permanent / Full Time Salary: Up to £40,000 per annum, depending on experience, plus car allowance We’re working with a well-established North East manufacturer who is looking to recruit an experienced Account Manager to join their growing team in Gateshead. This is a fantastic opportunity to take ownership of key national accounts and play a central role in delivering high-quality service and project outcomes. About the Company This business is known for its supportive culture and commitment to employee wellbeing. You’ll be joining a team that values collaboration, continuous improvement, and long-term development. Benefits include: Life Assurance Healthcare Scheme Staff discounts with major retailers Annual fundraising for staff-nominated charities 33 days holiday (including bank holidays) And more! The Role – Account Manager As Account Manager, you’ll manage national client relationships, coordinate internal teams, and ensure timely, high-quality project delivery. Key Responsibilities: Develop and maintain key account relationships Serve as primary contact for service and project updates Coordinate timelines and cross-team communications Monitor client portals and respond promptly Maintain accurate ERP records for forecasting and invoicing About You As Account Manager, you will have experience in account management or customer-facing project roles, alongside being confident in managing multiple projects and working in a fast-paced environment. You will ideally have: Strong organisational and time management skills Proficiency in Microsoft Office (Word, Excel, Access, Outlook) A commercial mindset and commitment to client service We’re committed to promoting inclusive opportunities. If you’re excited about this Account Manager role but don’t meet every single requirement, we still encourage you to apply — your unique perspective could be exactly what they’re looking for

Modernisation Sales Consultant (Field Sales) North East Competitive + OTE+ Car/ Car Allowance + Benefits Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded. There’s never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators, escalators and moving walkways. We’re seeking a Modernisation Sales Consultant to be based in the North East who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organisation for years to come. What are we looking for? The main goal of this role is to price, quote and sell modernisation projects to a set agreed financial target within the Scotland region. As a Modernisation Sales Consultant, you will: Secure modernisation opportunities through existing relationships with direct clients and lift consultants as well as on-portfolio clients through the local branch operation as well as key accounts, convert these opportunities to orders and process through internal booking to handover to operations Identify and develop new customers through close networking alongside a pro-active and robust customer visit plan Gain the necessary internal safety accreditation to enable site surveys for both modernisation and full replacements to be carried out safely with minimal risk Plan sales activity and strategy in conjunction with the Modernisation Sales Director with regard to workload planning and customer analysis To be successful in this role you will: Possess successful Sales experience within an aligned industry Be driven, with high energy and a winning mentality Possess strong listening and communication skills Have technical acumen Lift experience within modernisation, major repairs or new equipment preferred What can we offer you? Strong Remuneration Package A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success More about us: Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria

Temporary Receptionist - Newcastle City Centre Are you a friendly, organised, and proactive individual looking for a temporary role where you can truly shine? Our client is seeking a Temporary Receptionist to join their team and provide exceptional front‑of‑house and administrative support. This is a brilliant opportunity to make a positive impact while gaining valuable experience in a welcoming and professional environment. Position Details Contract Type: Temporary ongoing, April 2026 start date Hourly Rate: £13.00 per hour, paid weekly through OA Working Pattern: Full-time, Monday to Friday, 8:30am - 5:00pm (30‑minute lunch break) Location: Newcastle City Centre Please note: Onsite parking is not available at this location.Key Responsibilities Greet visitors with a warm, professional welcome, ensuring a positive first impression. Maintain a tidy, organised, and inviting reception area. Assist with general administrative duties, including data entry and photocopying, to support smooth office operations. Manage incoming calls, directing them promptly and courteously to the appropriate person or department. Coordinate meeting room bookings and ensure all arrangements are in place for seamless meetings. Provide administrative support across various departments, demonstrating flexibility and strong team spirit.Requirements Previous experience in a receptionist or customer service role is preferred. Excellent verbal and written communication skills with a friendly, approachable manner. Strong organisational and multitasking abilities, suited to a dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). High levels of accuracy and attention to detail.What We Offer At OA, we believe in rewarding our team members! Enjoy a range of fantastic perks, including: Discount Vouchers: Exclusive savings on a variety of high‑street brands. Eye Care Vouchers: Supporting your vision and well-being. Pension Scheme Option: Invest in your future with employer contributions. 28 Days Paid Annual Leave: Accrued weekly for those well‑deserved breaks. How to Apply Ready to make a difference as a Temporary Receptionist? Please apply with your CV today! Join us in creating a welcoming environment while gaining valuable experience. We can't wait to hear from you! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Title: Operations Executive Location: Benton, Newcastle Upon Tyne Salary: £27,000 - £35,000 per annum, Depending on experience Job Type: Full Time, Permanent About The Company: LamasaTech is a market-leading specialist in kiosks, digital signage and touch screens. We are featured in TechRadar's top interactive kiosk providers 2023 and were crowned winners of the North East England Chamber of Commerce's Export Business of the Year Award and the Innovation Award at the North Tyneside Business Awards in 2022. We serve a range of industries internationally including Retail, Hospitality, Public Sector, Education and distribution. LamasaTech are looking for an Operations Executive to join our growing team. About The Role: As Operations Executive you will support the day to day operational and finance needs of the business. This is a varied role which will require the successful candidate to multitask and have the ability to work with teams across the business to ensure operational success. The ideal candidate will be highly organised, possess excellent people skills and be comfortable working with new software systems. They will have the ability to learn quickly and retain information easily, and have a genuine enthusiasm for small business culture - wearing multiple hats, working closely with a tight-knit team, and thriving in a fast-moving, collaborative environment. Responsibilities: Include but not limited to: Work closely with the Head of Operations and Finance Manager supporting their activities Arrange and manage international and domestic shipping alongside preparation of customs documents including booking domestic shipments on systems Obtain shipping quotations as requested by our Customer Success and Sales Teams Tracking and monitoring of shipments and updating account managers and clients as applicable Manage and update our serial number register Handle operational related admin tasks such as route planning and bookings for engineers if required Updating tasks with notes for transparency including updates from manufacturing etc. Using the CRM for accurate record keeping Invoicing of deals Creation and management of purchase orders - communicating with production for updates on orders Reconciliation of payments Reconciliation of stock Collection and processing of incoming invoices and receipts General administrative support to Operations and Finance teams Manage operational admin tasks where requiredAbout you: Skills and Experience: Highly organised Time management - able to manage workload and complete tasks on time Attention to detail - able to maintain accuracy in tasks Excellent communication skills both written and verbal Ability to work individually and as part of the wider team to achieve collective goals Confident with IT - able to learn software systems Able to follow and improve processes Able to use initiative and adapt to new situationsDesirable Skills and Experience: Although experience in these areas would be desirable, full training will be provided. Experience with international logistics Experience using ERP systems Experience using XeroHours and location: 40 hours per week. The role is based at our UK office in Benton, a short distance from the centre of Newcastle Upon Tyne. Office work is required for this role. We operate a hybrid working model where 1-2 days can be worked from home after full induction is complete and according to business needs. Our standard office hours are 09:00 - 17:30, Monday - Friday. We also operate a flexible working hours policy for applicable roles. Benefits: 22 days paid annual leave plus public holidays Additional 'gifted' Christmas shutdown leave (non-contractual) Pension scheme Employee Assistance Programme with Group Life Insurance of 4 x salary (death in service), mental health support, 24/7 remote GP access and healthy habits app with voucher rewards.Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Office Administrator, Operations Administrator, Admin Assistant, Administration Clerk, Admin, Business Administrator, Business Administrator, Secretary, Operations Assistant, Operations Executive, Operations Support Team may also be considered for this role