Email Campaign Audit Manager
1 day ago
Slough
Position Summary We are hiring a detail-obsessed and technically curious Email Campaign Audit Manager to conduct comprehensive audits of client email campaigns, infrastructure, and deliverability setups. This is a junior position with significant growth potential - you'll learn our audit methodology from the ground up and develop expertise that directly impacts client success. You will be responsible for identifying issues, gaps, and opportunities within client email operations that others miss. Your audits will form the foundation of client relationships, providing the insights that drive strategic recommendations and demonstrate our expertise. This role is ideal for someone who finds genuine satisfaction in investigative work, thrives on systematic processes, and wants to build deep technical expertise in email deliverability. You'll work independently while learning from experienced practitioners, developing skills that are highly valued across the email industry. Key ResponsibilitiesCampaign & Infrastructure Auditing • Conduct thorough audits of client email campaigns, sequences, and automation workflows, • Review email authentication configurations (SPF, DKIM, DMARC) for accuracy and best practices, • Analyse sending infrastructure including domain health, IP reputation, and mailbox setup, • Evaluate email content for deliverability risks (spam triggers, formatting issues, link hygiene), • Assess list health, segmentation practices, and engagement patterns, • Document findings systematically using established audit frameworks in text and video (Loom) format for the customer Technical Analysis & Investigation • Investigate deliverability issues by examining bounce logs, spam complaints, and engagement metrics, • Identify technical misconfigurations that impact inbox placement, • Identify copywriting and compilation misconfigurations that impact inbox placement, • Review DNS records and authentication chains for errors or gaps and identify the route cause via logs, • Analyse sending patterns and volume distributions for red flags, • Cross-reference client setups against industry best practices, state of delivery logs and compliance requirements Reporting & Documentation Client-Facing Video Audits You'll produce professional video audit reports (using tools like Loom) that walk clients through your findings. These videos are a core deliverable and often the client's first impression of our expertise. Alongside video content, you'll maintain supporting written materials. You'll need to: Client Video Audits • Record 10 - 20 minute Loom videos walking through findings in client dashboards, DNS records, and email platforms, • Explain issues clearly. Assume intelligence, not technical knowledge, • Prioritise findings by severity and business impact with specific, actionable next steps, • Deliver difficult news diplomatically while maintaining credibility, • Produce written summaries accompanying each video (key findings, priority actions, links), • Maintain detailed internal notes on complex issues for team reference, • Create handover documentation when audits inform account management, • Continuously refine audit checklists and frameworks based on learningsProcess Development, • Follow and continuously improve standardised audit procedures, • Identify patterns across audits that inform broader service improvements, • Document edge cases and unusual configurations for team learning, • Contribute to building a scalable audit methodologyWho You Are - Core Personality TraitsDetail-Obsessed Investigator, • You get genuine satisfaction from finding issues others miss, • You're naturally curious about "why" things happen, not just "what", • You enjoy diving deep into data and technical configurations, • You take pride in thorough, comprehensive analysis, • You have a "trust but verify" mindset, you check everything Structured & Methodical • You create and follow systematic processes instinctively, • You document everything meticulously without being asked, • You build checklists and frameworks naturally, • You're consistent in your approach, delivering reliable quality every time, • You understand that replicable excellence comes from good process Independent Problem Solver • You're comfortable working alone for extended periods, • You're self-directed and don't need constant validation, • You make confident decisions without hand-holding, • You take full ownership of your work from start to finish, • You proactively identify scope, edge cases, and potential issuesTechnical Communicator, • You can translate complex technical issues into clear recommendations, • You write concise, actionable reports, • You explain problems without being condescending, • You balance technical accuracy with client comprehension, • You're diplomatic when delivering bad newsRequired QualificationsExperience, • 1-2 years in a detail-oriented role (QA, auditing, technical support, operations, or similar), • Demonstrated ability to work independently and manage your own workload, • Experience producing written reports or documentation, • Track record of thoroughness and attention to detail in previous rolesTechnical Aptitude, • Basic understanding of how email works (or strong willingness to learn quickly), • Comfort navigating technical systems and configurations, • Ability to learn new tools and platforms independently, • Logical, systematic approach to problem-solving, • Familiarity with spreadsheets for data analysisSoft Skills, • Exceptional written and spoken communication skills, • Strong analytical and critical thinking abilities, • Self-motivated with excellent time management, • Comfortable asking questions and seeking clarity, • Patient and persistent when investigating complex issues Preferred Qualifications • Exposure to email service providers (Google, Microsoft, etc.), • Basic understanding of DNS records, • Familiarity with email authentication concepts (SPF, DKIM, DMARC), • Experience in SaaS, marketing technology, or technical services, • Background in quality assurance or compliance auditing What You'll Learn This role offers substantial professional development in a high-demand specialty: • Email Deliverability Expertise: Deep knowledge of authentication, reputation management, and inbox placement, • Technical Infrastructure: Understanding of DNS, SMTP, and email service provider ecosystems, • Audit Methodology: Systematic frameworks for evaluating complex technical setups, • Client Communication: Translating technical findings into business recommendations, • Industry Best Practices: Compliance requirements (CAN-SPAM, GDPR) and evolving standards Success in Your First 90 DaysDays 1-30: Foundation • Complete comprehensive training on email delivery fundamentals and our audit methodology, • Shadow senior team members on 5+ audits to understand our standards and approach, • Study our audit frameworks, checklists, and reporting templates, • Conduct your first 2-3 audits with close supervision and feedback, • Begin documenting questions, patterns, and learnings Days 31-60: Building Competence • Take ownership of audits with decreasing supervision, • Complete 8-10 audits independently with quality review, • Identify your first process improvement or checklist refinement, • Demonstrate consistent quality and thoroughness across audits, • Begin recognising common issues and patterns Days 61-90: Independence • Conduct audits fully independently with spot-check quality reviews, • Maintain consistent turnaround times and quality standards, • Contribute meaningfully to audit framework improvements, • Handle edge cases and unusual configurations confidently, • Present findings and recommendations clearly in written reportsPerformance Metrics, • Audit accuracy and thoroughness (measured via quality reviews), • Audit turnaround time and consistency, • Report clarity and actionability (client feedback), • Process adherence and documentation quality, • Continuous improvement contributions Senior Audit Manager: Leading complex audits and mentoring new team members Technical Specialist: Deep-dive expertise in specific areas (authentication, reputation, compliance) Client-Facing Roles: Transition to account management or consulting positions Process Leadership: Owning and evolving our audit methodology Team Leadership: Building and managing an audit function as we scale Compensation & Benefits Base Salary: $40,000 - $60,000 This is an investment role. We're looking for someone to grow with us, and compensation will increase as you develop expertise and take on greater responsibility. Location & Working Arrangements Location: Fully remote position Timezone Requirements: Must maintain 4+ hours overlap with EST timezone. Flexibility for occasional team calls outside standard hours Remote Work Expectations: Professional home office setup with reliable internet Available for daily async communication via Slack Weekly 1:1 video calls with manager Ability to work independently for extended periods Camera on for team meetings Reporting Structure Reports to: Founder How to Apply We're looking for someone who reads this job description and thinks "this sounds like exactly how I already work." If you're the person who spots the typo everyone else missed, who builds spreadsheets for fun, and who genuinely enjoys getting to the bottom of things—we'd love to hear from you.
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