Practice Manager
hace 9 días
Telford
Job Reference: PM0044 Location: Thornbury Remuneration: Dependent on experience Description: Job title: Practice Manager Reports to: Practice Owner / Group Operations Location: Dental practice in Thornbury with added site in near future Contract mix: NHS General Dental Services (UDA-contracted) with a growing private/independent patient base Hours: Full-time Salary: dependent on experience The Practice Manager is responsible for the day-to-day operational, financial, compliance and people management of the practice, ensuring the delivery of high-quality patient care within a mixed NHS and private business model. The role requires a confident working knowledge of NHS dental contracting, UDA performance management, and CQC regulatory compliance, alongside strong commercial and leadership skills to grow private income and support the wider multi-site group. • Monitor UDA/UOA delivery against contract targets on an ongoing basis, flagging under- or over-performance risk to the practice owner in good time., • Maintain accurate and up-to-date records within NHSBSA Compass, including contract details, performer schedules, activity reports and Complex Care Pathway declarations., • Reconcile SOE (Software of Excellence/EXACT) UDA and claims data — including the UDA Health Check report — against NHSBSA Compass, investigating and resolving discrepancies., • Support forecasting and year-end UDA reconciliation, minimising clawback risk and maximising contract value., • Keep abreast of NHS dental contract reform, patient charge bands, and NHSBSA bulletins relevant to practice operations., • Act as (or support) the CQC Registered Manager, ensuring the practice meets all five CQC key lines of enquiry (Safe, Effective, Caring, Responsive, Well-led)., • Own the practice's compliance calendar: audits, risk assessments, infection control (HTM 01-05), radiation protection (IRMER/IRR), fire safety and health & safety., • Maintain up-to-date policies, staff training records, DBS checks, GDC/CPD registrations and CQC statement of purpose., • Lead on CQC inspection readiness and act as primary point of contact during inspections., • Manage incident reporting, complaints handling and significant event logs in line with regulatory requirements., • Oversee day-to-day running of the practice, including rotas, appointment book management and patient flow across NHS and private clinics., • Manage practice P&L, controllable costs and budgets; report on KPIs including UDA delivery, private treatment uptake and patient charge collection., • Identify and drive opportunities to grow private income (e.g. treatment plan conversion, cosmetic/implant referrals, Denplan or similar plans)., • Manage stock control, supplier relationships and equipment servicing/calibration schedules., • Liaise with the group's central functions (finance, HR, procurement) as part of a multi-site dental business., • Recruit, induct, manage and develop the clinical and support team, including dentists, nurses, hygienists, therapists and reception staff., • Conduct appraisals, manage performance and handle HR matters (absence, grievance, disciplinary) in line with employment law and group policy., • Coordinate staff rotas, annual leave and cover arrangements to maintain continuity of NHS and private clinical sessions., • Foster a positive, patient-focused team culture and lead regular practice meetings., • Ensure a consistently high standard of patient care, communication and complaint resolution across both NHS and private pathways., • Monitor patient feedback (e.g. Friends and Family Test, online reviews) and implement improvements., • Maintain accurate patient records in line with GDPR and information governance requirements., • Proven experience as a Practice Manager (or senior manager) within an NHS dental or wider healthcare setting., • Sound working knowledge of the NHS dental contract, UDA/UOA system and NHSBSA Compass platform., • Experience managing CQC compliance, ideally as a registered manager or in close support of one., • Strong financial acumen, including budget management and KPI reporting., • Excellent leadership, communication and organisational skills., • Confident using SOE (Software of Excellence/EXACT) practice management software, including NHS Contracts, UDA Health Check and reporting functions., • Working understanding of employment law, HR processes and health & safety in a clinical environment., • Experience across multiple practice sites or within a dental group structure., • Track record of growing private/independent income within an NHS practice., • GDC registration or a clinical dental background (e.g. dental nurse qualification)., • CQC Registered Manager status already held., • Experience of NHS dental tenders, contract variations or practice acquisitions. This is an excellent opportunity to join a supportive, close-knit team within a high-quality private practice focused on patient care and professional standards. • Full NHS Performer Number if applicable, • Local Area Team confirmation, • GDC certificate, • UK Blood test report showing Hep B Immunisation and Titre levels, Hep C, HIV and TB results dated within last 5 years, • Indemnity certificate, • Passport, • Enhanced DBS (within the last 12-36 months), • Clinical references covering places of employment over past 2 years (minimum 2 referees), • Degree certificate, • CPR/AED/Medical Emergencies certificate dated within the last 12 months, • IRMER, • PIN number #J-18808-Ljbffr