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  • Duty Manager
    Duty Manager
    6 hours ago
    £14.41 hourly
    Full-time
    Edinburgh

    Job Ref: 13237 Branch: Apex Waterloo Place Hotel Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: £14.41 per hour plus excellent company benefits and perks Contract type: Permanent Hours: Full Time Shift pattern: Vary Hours per week: 40 Posted date: 29/06/2026 Closing date: 10/08/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Duty Manager in Apex Waterloo Place Hotel . We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Starting your Journey: As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include: • Be present in lobby and reception during peak times and support your team, • Promote selling culture amongst the FO team, review results daily, • Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks, • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues, • Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly., • Ensure all pre- and post stay communication is sent to applicable guests, • Ensure compliance with all Apex financial, privacy, data security and H&S procedures, • Maintain correct records & communications so they can be tracked effectively, • Proactively manage poor performance and act as a role model for your team, • Liase with Housekeeping management on daily basis to ensure outstanding guest experience, • Plan and communicate VIP arrivals to hotel team, • Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action. As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who: • Can deliver excellent standards, • Uses initiative, • Is self-aware and able to evaluate their own work, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests, • Already have hotel front office experience or have worked at a supervisory or management level. We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested,Click apply. We look forward to hearing from you. About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.

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  • Assistant Manager
    Assistant Manager
    3 days ago
    £46400 yearly
    Full-time
    Edinburgh

    We invite you to join Pho. And come be part of this stylish and lively restaurant brand. We're looking for a cool and charismatic Assistant Manager to join our management team in Pho Edinburgh in St James Quarter ++Salary offer of up to £46,400 is made up of a base of £32,400 plus earnings received through tronc.++ Who's Pho? Sure, our food is pretty amazing! But we're also all about the atmosphere... We're talking funky music in the background...dimmed lights...Staff cracking jokes by the kitchen pass as they quickly step in and out.... Guests are bantering with the waiters.... You hear wine glasses clinking and most importantly, in between all that buzz, you hear the slurping of some fresh Phở. What Pho can offer you! • Free fresh meals at work, • 50% off all food and drink when dining in our restaurants, for you and up to 5 friends!, • Get paid every 2 weeks! Or..., • ... Get paid quicker with Wagestream, • We love to work hard and play even harder at our awesome annual parties!, • Earn more money if your friends join us (£100-£1000 extra for each friend), • Confidential Employer Assistance Program, to support you with any troubles you may be facing., • Company pension, • Amazing training during your first few weeks and beyond What Pho is looking for: • Minimum x1 years' Restaurant Management experience. Bar or restaurant, or a bit both, • Big passion for food! As part of our management team, you'll be expected to learn everything about our fresh food., • A people person ready to assist in staff training, development and rota scheduling, • Experience communicating with suppliers., • Comfortable using different systems as part of your day-to-day. E.g. Acquire for stock ordering. If this is the job for you, come apply! #INDHGH

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  • Assistant Night Manager
    Assistant Night Manager
    6 hours ago
    £13.9 hourly
    Full-time
    Edinburgh

    Job Ref: 13236 Branch: Apex Waterloo Place Hotel Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: £13.90 per hour plus excellent company benefits and perks Contract type: Permanent Hours: Full Time Shift pattern: Vary Hours per week: 40 Posted date: 29/06/2026 Closing date: 10/08/2026 Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Apex Waterloo Place Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay. Main Responsibilities: • Be present in lobby and reception during peak times and support your team, • Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks, • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues, • Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly., • Ensure compliance with all Apex financial, privacy, data security and H&S procedures, • Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action., • Ensure all procedures are followed and all night jobs are complete., • Producing any nightly reports. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Can deliver excellent standards, • Uses initiative, • Is self-aware and able to evaluate their own work, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests, • Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.

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  • Maintenance Manager
    Maintenance Manager
    6 days ago
    £35000–£40000 yearly
    Full-time
    Edinburgh

    Job Ref: 13194 Branch: Apex Waterloo Place Hotel Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 08/06/2026 Closing date: 22/07/2026 You will receive a warm welcome into the Apex family on joining us as Maintenance Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Maintenance and Engineering Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: As Maintenance Manager, you will be responsible for leading and coordinating the delivery of Planned and Reactive maintenance services to the hotel's building fabric, FF&E, plant and systems. Acting as the line manager to a team of on site Maintenance Technicians, you will take a proactive and hands on approach to maintenance that leads from the front and through example. Core to your role is the hotel's Computerised Maintenance Management Software (CMMS) that you will utilise to maintain accurate record keeping, process reactive repairs and schedule planned maintenance activities of both your direct team and external contractors. Main Responsibilities: • Line management of on-site maintenance team including the driving of productivity and high maintenance standards through ongoing mentoring and development, • Reporting regularly to the Hotel Operations Director on the status of maintenance delivery, • Providing the hands-on skills and knowledge necessary to maintain the hotel and embedded systems in fully compliant, optimal condition, • Undertaking regular and proactive inspection of building fabric, plant and systems ensuring high standards of maintenance are maintained, • Delivery of Planned and Reactive maintenance services, • Liaising closely with other hotel departments and wider management team to support continual improvement of property maintenance standards, • Accurate record keeping and the maintaining of the CMMS data base up to date, • Supervision of 3^rd^ party contractors, • Purchase ordering of maintenance spares and outsourced specialist services, • Health & Safety management, including Statutory Compliance, Risk Assessment, Permits to Work and guarding of safe working practices, • Developing knowledge of hotel plant and systems including their switching, control and optimisation, • Actively seeking to improve the hotels Environmental performance through implementation of initiatives to reduce the consumption of utilities. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will: • Hold a minimum of 3 years management or supervisory experience within the building maintenance or facilities management arena, • Be mechanically or electrically qualified or hold other relevant trade qualification, • Be able to demonstrate sound knowledge and experience of building fabric related trades and practices, • Strong knowledge of the operation, control and maintenance of building services plant and systems (HVAC/ MEP), • Hold sound knowledge of Statutory Compliance activities related to the built environment, • Hold familiarity with the function and use of Microsoft Office suite of programmes, • Have previous experience in the use of CAFM/ CMMS or similar software, • Hold strong people management and communication skills, • Be an enthusiastic self-starter, able to motivate and inspire others, • Have achieved a Pool Plant Operator Qualification (desirable), • Hold a level 3 qualification in Health & Safety (desirable), • Live within daily commutable distance of Edinburgh City Centre, • Hold willingness to work at other Apex sites as directed, some of which may involve travel from your normal place of work. This role has supervisory duties of other team members. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you ! INDHP About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.

    Easy apply
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