Governance manager jobs in United Kingdom - Page 11

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.\n\nWe work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.\n\nWhether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.\n\nOverview of the role\n\nOur Group Legal Department is a dedicated in-house team of talented legal professionals based in Croydon, UK, and other offices around the globe. This team is responsible for providing legal advice on all matters associated with Mott MacDonald's global business.\n\nWe're expanding our team to meet growing commitments and are looking for a proactive and positive Legal Counsel to join us, supporting the Regional General Counsel – EUNA, and the Senior Legal Counsels, to advise on a wide range of legal matters, but primarily focused on our infrastructure consultancy business. We adopt a pioneering mindset, working collaboratively with a global network of legal experts to meet challenges head on.\n\nThe successful candidate will have significant practical experience of UK and international transactional construction matters, from a contractor or engineer / architect perspective, gained in either private practice or in-house. Some experience of working in-house would be beneficial, but not essential.\n\nThis role would preferably be based in Croydon, although as a business, we have embraced agile working, and for the right candidate, we would consider other locations around the UK, with a willingness to visit Croydon / London regularly. The role will primarily serve our Europe and UK (EUNA) business, with a strong emphasis on the UK infrastructure market, although you may also get the opportunity to assist our other regions including North America, the Middle East, and Asia Pacific. It will require daily interaction with project teams as well as regional senior management.\n\nYou’ll need strong drafting, communication and negotiation skills. You should be able to manage your own workload and work independently, while also collaborating effectively as you advise key stakeholders on major projects that shape our communities.\n\nKey responsibilities and duties include:\n\n * Draft, review, and negotiate a broad range of construction documentation including consultancy agreements, construction contracts, framework agreements, collateral warranties, novation deeds, and parent company guarantees\n\n * Identify departures from our governance and assist project teams in obtaining the necessary internal approvals where appropriate\n\n * Advise the business on applicable laws and regulations\n\n * Revise and maintain legal templates\n\n * Draft and update legal guidance\n\n * Advise business on litigation and insurance matters, which may include liaising with outside counsel and technical experts\n\n * Support other parts of the Legal Department such as the Ethics and Compliance, and Privacy and Data Protection teams, on construction related issues\n\nCandidate specification\n\nKnowledge, Experience and Education:\n\n * England and Wales qualified solicitor with extensive years PQE (qualification in other common law jurisdictions considered)\n\n * Relevant experience of construction law either in private practice or in-house for a major contractor, engineer or architect\n\n * Significant experience in negotiating and drafting construction documentation as a qualified lawyer\n\n * Experience and knowledge of construction disputes and insurance (nice to have)\n\n * Great analytical skills and excellent legal knowledge\n\n * Ability to multitask, problem solve, and balance competing priorities\n\n * Ability to communicate effectively and confidently with a wide range of stakeholders\n\n * Ability to work autonomously or as part of a bigger team\n\nUK Immigration\n\nMott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.\n\nAgile working\n\nAt Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.\n\nEquality, diversity, and inclusion\n\nWe put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.\n\nAccessibility\n\nWe want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us and we will talk to you about how we can support you.\n\nWe offer some fantastic benefits including:\n\nFinancial wellbeing\n\nWe match employee pension contributions between 4.5% and 7%.\n\nLife assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.\n\nOur income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.\n\nFlexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.\n\nAs an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.\n\nEmployee Ownership\n\nOur employee ownership model means no external investors, just us, creating a culture of shared success.\n\nOur employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.\n\nAs your career grows, so does your stake, recognising your long-term impact and contribution.\n\nYour voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.\n\nFor our senior roles you will have a direct pathway towards ownership from day one.\n\nHealth and wellbeing\n\nPrivate medical insurance for all UK colleagues.\n\nHealth cash plan to support you with every day health costs and treatments.\n\nAccess to Peppy, providing free support from menopause experts for all UK colleagues.\n\nA variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.\n\nAbility to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.\n\nLifestyle\n\nA minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.\n\nHoliday entitlement increased to a minimum of 35 days after 5 years’ service.\n\nVariety of employee saving schemes and discounts from high-street retailers.\n\nEnhanced family and carers leave\n\nEnhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.\n\nOur shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.\n\nUp to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.\n\nLearning and development\n\nPrimary annual professional institution subscription.\n\nA broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.\n\nNetworks, communities, and social outcomes\n\nJoin a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.\n\nMake a difference within our communities through our social outcomes

Job Title: Bid & Framework Administrator\n Location: Blackfriars (on-site x3 days per week)\n Salary/Rate: £200 per day inside IR35\n Start Date: May\n Job Type: Initial 6 month contract\n\nCompany Introduction\n We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Bid & Framework Administrator to join their team in Blackfriars on a hybrid basis.\n\nJob Responsibilities/Objectives\n Working as part of the EMEA Sales team across all practices of our client. You'll play a key role in connecting their sales team to exciting new opportunities, acting as the primary point of contact for all Government frameworks, CCS & non-CCS for the UK&I Sales function. You'll be the friendly, organised hub for all things related to our frameworks.\n Your day-to-day will involve managing and overseeing all opportunities and communications coming in through their online platforms and client contacts. This means you'll be the first to read, assess, and prioritise potential opportunities that match the great work they deliver, communicating with the relevant Sales and senior leadership teams across the business to help us decide whether to pursue them.\n We're looking for someone who is a natural collaborator. You'll regularly engage with a variety of important stakeholders, including our Sales and Delivery Leads, helping you get the inside track on upcoming opportunities being released through government tendering processes and specific frameworks.\n\nFramework and Governance Management\n\nMaintain master register of active framework information, Lot/Scope/Duration and access details.\nMaintain oversight of our framework regulation compliance (Modern Slavery/Carbon) with agreements and alert the business to the risks of non-compliance. Liaise with Legal.\nManage MI Invoicing. Liaise with Finance to ensure we meet our monthly MI payment obligations, and load invoices to the CCS portal. Reporting business/no business as per framework agreements.\nFramework management, maintaining and renewing places on new/existing frameworks.\nIdentification of new framework opportunities and supporting the management of bid submissions.\nWorking closely with the Senior Bid Manager to identify upcoming opportunities such as supplier events, customer market engagement and future PIN notices.\nMaintain password logs and portal access.\nMaintain the bid schedule, track key milestones, and ensure all contributors meet deadlines.\nIdentify best practices for ongoing management of frameworks working with relevant key stakeholders.Bid Management Administration\n\nMonitor and manage the central bid inbox, distributing opportunities to relevant stakeholders (Sales, Industry Leads, Practices) for qualification and ownership.\nDownload and review tender documentation, register expressions of interest, and ensure timely engagement.\nComplete Pre-Qualification Questionnaires (PQQs), supplier questionnaires, and standard compliance responses.\nSupport Senior Bid Manager in producing compelling and compliant proposals in response to PQQs, RFPs, RFIs, and ITTs.\nCoordinate inputs from internal stakeholders across technical, commercial, legal, and delivery teams.\nSupport post-submission activities such as clarifications and presentations.\nPrepare templates, track documents, and format responses in accordance with brand and client requirements.\nEnsure version control, document integrity, and quality assurance processes are followed.\nAssist in the development and maintenance of a bid library/knowledge bank (e.g., case studies, standard answers).\nMaintain accurate records of all bid activity, including pipeline tracking, outcomes.Required Skills/Experience\n The ideal candidate will have the following:\n\nPrevious experience in bid management administration, bidding and managing, Public Sector Frameworks/renewals\nAdministration: Exceptional organisational and administrative skills with strong attention to detail and ability to manage time effectively.\nCompliance and Public Sector regulations: Basic understanding of compliance requirements.\nProofreading: Excellent English language skills with the ability to spot basic grammatical and formatting errors.\nResilience: Team player, ability to work well under pressure and to demanding deadlines, with confidence to engage with a broad range of internal stakeholders.\nDocumentation: Proficiency in filing, archiving, and retrieving information efficiently.\nTechnology Proficiency: High proficiency in Microsoft Office Suite (Word, Excel and PowerPoint). Ideally experienced with HubSpot and public procurement tools and systems (e.g. BiP Solutions, Tussell, Find a Tender, Bravo, Atamis, etc.).If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.\n\nDisclaimer\n Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.\n Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement

We are working with a fast‑growing, FX and international payments business, working with UK and international corporates to manage currency risk, move money globally, and protect commercial margins.\n\nRather than transactional FX, they specialise in bespoke risk management and hedging strategies, supporting finance leaders with greater control, predictability, and confidence in volatile markets. Built with a modern, client‑led operating model, the business combines strong governance with speed, flexibility, and a high‑performance culture, offering employees the opportunity to build long‑term careers as the company continues to scale.\n\nAbout the opportunity:\n\nThis is a front‑office Business Development role and a key entry point into a long‑term career in FX and financial services.\n\nAs a Business Development Executive, you will be responsible for identifying and qualifying high‑quality corporate opportunities, engaging senior decision makers (CFOs, FDs, MDs, business owners), and progressing well‑qualified, conversion‑ready meetings to Senior Closers and Senior Portfolio Managers.\n\nThis is not a volume meeting‑booking role. You'll be expected to uncover genuine FX exposure, commercial risk, and international payment needs, gathering high‑quality financial insight and delivering structured handovers that convert into long‑term client relationships.\n\nIn particular, you will: \n\nSourcing and targeting UK and European businesses with meaningful FX exposure\nConducting professional outbound conversations with senior finance decision makers\nIdentifying where currency movements impact margins, pricing, cash flow, or risk\nBuilding a focused, well‑researched pipeline in high‑value niches\nQualifying opportunities thoroughly and delivering clear, structured handovers\nWorking closely with Senior Closers and Portfolio Managers to drive fast conversion\nMaintaining exceptional CRM discipline and pipeline ownership\nDeveloping strong knowledge of FX markets, macroeconomic drivers, and risk managementWho we are looking for: \n\nExperience in a phone based sales role such as estate agency or recruitment\nAmbitious, resilient, and comfortable in a performance‑led environment\nCommercially curious with a genuine interest in financial markets\nHighly organised with strong attention to detail\nCoachable, disciplined, and professional under pressure\nConfident speaking with senior stakeholders\nMotivated by long‑term career progression, not short‑term wins· \n\nWhy you will love working here:\n\nClear progression path into Senior Closer or Portfolio Manager roles\nExposure to real financial markets, FX products, and hedging strategies\nHigh standards, strong coaching, and performance‑based progression\nA business that values integrity, professionalism, and long‑term thinking\nThe chance to build a serious career within a rapidly scaling firmIf you have the right attributes, skillset and feel you will be able to add value, then what are you waiting for...hit that apply button to find out more

The Development Coordinator plays a key role in supporting our Property and Construction teams across the UK & Ireland. You'll help manage real estate cost data, lease and contract information, and the systems that underpin our development and construction activity. \n\nClient Details\n\nThe client is a globally recognised FMCG brand.\n\nDescription\n\n· Support the Development Team by maintaining property and project records, tracking commitments and expenditure and assisting with budget monitoring and reporting.\n\n· Coordinate contracts, tenders, and procurement activities, ensuring documentation is accurate, milestones are tracked and governance requirements are met.\n\n· Manage development and construction data systems (e.g Portal, Aconex), including document uploads, version control, user access, and audit readiness.\n\n· Provide organisational support to senior construction leaders, including planning meetings, preparing materials, managing logistics, and liaising with internal and external stakeholders.\n\nReal Estate Cost & Lease Support\n\n· Assist with service charge, rates, and insurance validation.\n\n· Share key cost and data metrics with internal stakeholders and franchisees.\n\n· Support Surveyors and Estate Management Assistants with landlord and tenant interactions.\n\n· Work with Real Estate Accounts and the Global Lease Manager to align contractual liabilities with payment schedules.\n\nReporting, Insights & Compliance\n\n· Contribute to reporting and dashboard development with global and market teams.\n\n· Support strategic planning through data analysis and insights.\n\n· Act as a point of contact for internal and external audits, ensuring documentation is accurate and accessible.\n\nProfile\n\n· Experience with property lease management or construction purchase‑ordering platforms (preferred).\n\n· Strong understanding of lease agreements and real estate contract management.\n\n· Excellent attention to detail and data validation skills.\n\n· Ability to interpret legal and financial terms within lease documentation.\n\n· Proficiency with reporting and analysis tools (Excel, Power BI, TRIRIGA or similar).\n\n· Strong communication and collaboration skills across teams and functions.\n\nJob Offer\n\n£34,000 to £39,000 (depending on the candidate) plus benefits

An exceptional opportunity has arisen for an experienced Clinical Deputy Manager to take the lead on all clinical care within a high-end, beautifully appointed nursing home in North London.\n\nThis is a key leadership role within the service, ideal for a clinically strong professional who is passionate about delivering outstanding care and driving quality. You will work alongside an experienced Home Manager, playing a pivotal role in shaping clinical standards, supporting the team, and ensuring residents receive the highest level of person-centred care.\n\nAs Clinical Deputy Manager, you will lead and inspire the clinical and care teams, ensuring best practice is embedded across all aspects of care delivery. You will take ownership of clinical governance, care quality, and continuous improvement within the home.\n\nKey Responsibilities\n\nLead, support and develop the care team, ensuring consistently high standards of clinical care \nOversee clinical governance, ensuring compliance with all regulatory and best practice standards \nAssess, plan and review residents' care, ensuring truly person-centred approaches \nDrive quality improvement initiatives and support positive inspection outcomes \nMentor and supervise staff, promoting a culture of learning, accountability and excellence \nBuild strong relationships with residents, families and external professionals \nSupport the Home Manager with the overall day-to-day running of the service, including staffing and budgets \n\nAbout You\n\nProven experience in a leadership role within a nursing or care home environment \nRegistered Nurse (RN) with a valid NMC PIN (desirable but not essential) \nStrong clinical knowledge and a passion for high-quality elderly care \nConfident leader with excellent communication and interpersonal skills \nGood understanding of CQC standards and regulatory requirements \nCollaborative approach with the ability to motivate and develop teams \nCompetent with digital care systems and documentation \n\nWhat's on Offer\n\n£65,000 - £70,000pa \n25 days annual leave plus bank holidays \nOpportunity to work within a luxury, high quality care environment \nSupportive and forward thinking leadership team \n\nFor further information, please contact Emma at Bright Selection.\n\nBright Selection advertises roles on behalf of our clients. If you do not hear from us within 3 days of your application, unfortunately you have not been successful on this occasion. However, we may retain your details for future opportunities, and you will be notified if this is the case

Data Engineer for a major offshore wind project in The United Kingdom\n\nResponsibilities\n\nDesign and implement scalable ingestion pipelines from multiple source systems including and internal business data sources.\n * Ensure reliable, automated, and monitored data flows into the Bronze layer of the Medallion architecture.\n * Work within clients existing security framework to establish compliant connectivity to operational data sources.\n * Build and maintain Silver and Gold layer transformations in Databricks using Python and SQL.\n * Onboard datasets into Unity Catalog, ensuring proper governance, lineage, and discoverability. Platform Collaboration & Delivery \n * Support the ML/Data Scientist in preparing clean, structured datasets for anomaly detection and asset performance modelling.\n * Contribute to technical documentation and ensure pipelines are maintainable and transferable.\n * Stay current on Databricks and Azure platform developments relevant to the stack.\n * Support the Digital & AI Strategy Manager in assessing feasibility of new data source integrations as the roadmap evolves.\n \n Experience \n * Master's degree in Computer Science, Data Engineering, Software Engineering, or a related technical field.\n * Professional certifications in Azure, Databricks preferred\n * Training or background in energy systems, renewable energy, offshore wind or BESS technologies is a strong plus.\n * 4-7 years of hands-on data engineering experience in a cloud environment.\n * Demonstrated experience delivering production pipelines on Databricks and Azure (ADLS Gen2, ADF or equivalent).\n * Proven ability to implement Medallion architecture or equivalent layered data modelling patterns.\n * Experience with REST API ingestion and integration of business systems (ERP, finance tools).\n * Experience in a contractor or project-based delivery model preferred.\n * Exposure to OT/SCADA environments or energy sector data.\n * Exposure to MLOps workflows or collaboration with data science teams

Role: Senior Information Manager / M365 Information Governance Specialist\n\nContract length: 12 months\n\nDay rate: £650 - £675\n\nLocation: Remote, with occasional travel to London as required\n\nIR35: In scope\n\nSecurity clearance: BPSS\n\nThis role sits on a major M365 programme focused on implementing information and security controls to manage the corporate record effectively within M365. It would suit someone who understands information and records management in depth and can translate those principles into practical, workable solutions across tools like SharePoint, Teams and OneDrive.\n\nWhere you will add value\n\nAct as the subject matter expert for information and records controls within M365 - from discovery and design through to implementation and assurance.\nLead the design of information lifecycle mechanisms, including retention schedules and record labelling strategies aligned with policy, legislation and risk appetite.\nDefine clear, implementable information governance requirements for M365 apps, translating records management needs into designs that technical colleagues can build.\nShape and embed a revised M365 information culture by driving user engagement, training and practical guidance to improve day-to-day behaviours.\nIdentify information risks, gaps and edge cases (such as exclusions or complex retention scenarios) and escalate them through appropriate governance channels.\nContribute to policy, standards and guidance that ensure sustainable information governance within M365.\nProvide assurance and expert advice at programme boards and stakeholder forums on information management decisions. \n\nWhat the client is looking for\n\nStrong knowledge of information and records management principles, including ISO15489.\nProven experience applying information governance controls within the M365 environment.\nPublic sector background, ideally with substantial records management responsibility.\nExperience designing information lifecycle models, including retention and labelling strategies.\nA balanced, non‑"too techy" profile - able to work with technology teams but focused on governance, risk, policy and user behaviour. \n\nThe client also operates guaranteed interview schemes for certain candidates (e.g. under disability confident and armed forces covenant), which can further streamline the process for eligible applicants

The Executive Assistant provides high‑level, confidential support to the General Manager and Deputy General Managers, ensuring the smooth operation of the GM's office through complex diary management, travel coordination, correspondence, and meeting preparation. The role also supports the Management Committee and Events & Office Manager by managing governance processes, minutes, approvals, performance review coordination, events support, and ad‑hoc projects across the branch.\n\nClient Details\n\nOur client is a well‑established international financial institution with a strong global presence and a long history in corporate and commercial banking. The London office operates in a fast‑paced, highly professional environment, supporting senior management and governance activities while working closely with international stakeholders.\n\nDescription\n\nYou will be responsible for:\n\nProvide high‑level, confidential Executive Assistant support to the General Manager and Deputy General Managers\nManage the smooth day‑to‑day running of the GM's office, ensuring priorities are handled efficiently and on time\nProactively manage complex electronic diaries, coordinating internal and external meetings and hospitality arrangements\nArrange all travel for the GM/DGMs, including flights, accommodation, and detailed itineraries\nAct as a central point of contact, handling emails and correspondence on behalf of the GM/DGMs and drafting responses as required\nPrepare meeting materials, collate papers, produce packs, and take minutes where required\nReconcile corporate credit card statements and manage the timely processing of expenses\nMaintain clear and secure electronic and hard‑copy filing systems, including confidential documentation\nCompile presentations and documents using PowerPoint, Word, and Excel, liaising with internal and external parties as needed\nProvide full secretariat support to the Management Committee (ManCo), including meeting coordination, agendas, minutes, decision logs, and approval tracking\nSupport governance processes, including document circulation, approvals, and signing\nCoordinate mid‑year and annual performance review processes for the GM/DGMs and their direct reports\nAssist the Events & Office Manager with internal and external events, group initiatives, delegation visits, and memberships\nDeliver ad‑hoc project work and administrative support as requested by senior managementProfile\n\nA successful Executive Assistant should have:\n\nStrong organisational and time‑management skills, with the ability to manage complex diaries and competing priorities\nExcellent communication skills, able to liaise confidently with senior stakeholders and external partners\nHigh levels of discretion and professionalism, handling confidential and sensitive information with care \n\nPlease note you must:\n\nMinimum of three years experience in the UK\nUniversity qualified\nBe able to work 5 days on site\nSpeak and write fluently in Mandarin \n\nJob Offer\n\nWhat's on offer:\n\n£52,000 per annum\nAdditional £2,000 wellness spend to support personal wellbeing.\nFixed-term contract offering stability and professional growth opportunities.\nCollaborative and supportive work environment in the financial services sector.\nConveniently located in London with excellent transport links.If you are a skilled EA looking to advance your career in a thriving financial services organisation, apply now to join a professional and rewarding team in London

BURGERS & FRIES AND INCREDIBLE CAREERS!\n\nWe're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.\n\nThese days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.\n\nWe're looking for a People Technology & Insights Manager to help us get the very best out of our People systems and data across the full employee life cycle.\n\nIn this role, you'll own and optimise our People technology roadmap, covering attraction, recruitment, learning, engagement, succession, workforce planning, reporting, automation and compliance. Your focus will be on making technology simple, effective and people-first, ensuring our systems enable great work rather than creating complexity.\nWHAT YOU'LL BE RESPONSIBLE FOR:People Systems & Technology\nYou'll manage multiple projects at once, partner closely with stakeholders across the UK and JV, and play a key role in delivering our people strategy on time, on budget and with real impact.Own and understand all People systems, ensuring they are easy to use and deliver a great end-user experience\n\nEnsure strong governance, structure and data integrity across all systems\n\nWork with suppliers and internal teams to solve system challenges where simple solutions aren't possible\n\nSupport data migration, transformation and loading into HR systems\n\nLead User Acceptance Testing and support system training\n\nEmbed new systems and improve processes through automation and efficiency\n\nEnsure all People data is handled in line with GDPR and best practice\n\nDriving Efficiency, Performance & AIStreamline processes across the employee lifecycle to reduce manual effort and improve efficiency\n\nImprove data quality, governance and reporting so the business can make faster, better decisions\n\nChampion the practical use of AI within the People function, such as self-service, analytics, workforce planning, learning and communications\n\nWork with IT and stakeholders to ensure AI and automation are introduced responsibly and securely\n\nTrack benefits and return on investment, including time saved, reduced errors and improved service levels\n\nProject ManagementDeliver People technology and some wider People projects end-to-end\n\nTranslate business needs into smart process and system design\n\nIdentify and manage risks, issues and dependencies\n\nCreate and deliver clear communications, training and ways of working\n\nManage stakeholder expectations on scope and timelines\n\nComplete post-project reviews, including lessons learned and return on investment\n\nEnsure teams are fully ready to adopt and use new systems successfully\n\nPeople Insights & DataDevelop meaningful people data and insights to support key people objectives\n\nAnalyse data from multiple sources to identify trends and business impacts\n\nWork closely with the Data team to present insights in a clear, compelling way\n\nStakeholder ManagementBuild trusted relationships across People, Operations, Payroll, IT and the wider business\n\nAct as the connector between teams when it comes to People technology\n\nAlign plans with the wider business to ensure successful delivery\n\nGather feedback, support launches and provide post-implementation support\n\nCoach and upskill others in best practice where needed\n\nWHAT WE'RE LOOKING FOR:Skills & experienceStrong organisational and time-management skills, with the ability to juggle priorities\n\nComfortable working independently and proactively solving problems\n\nSolid understanding of generalist HR and the employee lifecycle\n\nExcellent written and verbal communication skills\n\nConfident presenting to groups at all levels, from Crew Member to Exec\n\nHigh emotional intelligence with a people-first mindset\n\nStrong Microsoft Office 365 skills, including Excel, Word and PowerPoint\n\nComfortable learning and working with new People technology systems\n\nHigh integrity when handling personal and sensitive data\n\nADDITIONAL DETAILS Some flexibility required, including occasional urgent calls outside office hours\n\nSome travel involved\n\nA genuine desire to learn, grow and build a long-term career with Five Guys\n\nOUR REWARDS AND BENEFITSA generous annual bonus based on business performance\n\nPension scheme\n\nEnhanced Maternity and Paternity leave\n\nElectric car salary sacrifice scheme \n\nLong service rewards after 5 and 10 years with Five Guys\n\nFive Guys Perks & discounts\n\nInvite to our annual General Managers conference - this year we celebrated in Lisbon!\n\nLife assurance\n\nPrivate medical via Vitality\n\nWellbeing support

PMO Manager Needed!\n\nI am currently supporting a London Markets Insurer who are long to bring on a PMO Manager to help support the Head of Change with ongoing programmes. The ideal candidate will have London Markets Insurance experience however General Insurance experience will also be considered. You will be required to go into the London office a 2/3 days a week. Base salary expectations circa £90-95k base + bonus + benefits. \n\nResponsibilities: \n\nOwn day-to-day management of the International PMO, ensuring effective governance, controls, and delivery across the full project lifecycle.\nLead the implementation of PMO strategy, processes, and change standards, working closely with programme and project managers to embed best practice.\nPartner with senior stakeholders and Finance to support strategic planning, financial analysis, stage‑gate approvals, and portfolio reporting.\nProduce clear, consistent portfolio and governance reporting, including RAG status, remediation actions, and monthly Change Leadership Group materials.\n\nKey Skills: \nProven PMO leadership experience within Financial Services, including mentoring PMO team members and operating at portfolio level.\nStrong expertise in project management methodologies (Agile and Waterfall), reporting tools, and PPM software implementation to streamline processes.\nAbility to mature PMO and portfolio capabilities, translate complex technical information clearly, and apply best‑practice governance and controls.\nRelevant certifications (PMO/PMP/PRINCE2) beneficial, with added value from specialty insurance and lean management experience.If this role sound of potential interest, please apply with an updated version of your CV and I'll endeavour to get back to you if suitable. \n\nTo find out more about Huxley, please visit \n\nHuxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC(phone number removed) England and Wales

Area Manager\n\nLocation: North London\nSector: Supported Living, Mental Health, Learning Disabilities, Autism and Complex Needs\nSalary: Competitive, dependent on experience\n\nOur client is looking to appoint experienced Area Managers to support a portfolio of services across North London and surronding areas.\n\nThis is a senior operational role suited to someone who understands regulated care, can lead managers properly, and is confident operating between frontline services, senior leadership, commissioners, professionals and CQC.\n\nYou will hold overall responsibility for several services, including line management of Service Managers, quality oversight, compliance, safeguarding, staffing stability, service improvement and external stakeholder engagement.\n\nAll Area Managers within this division are also Registered Managers, so you must be confident with CQC expectations, inspection readiness and regulatory governance.\n\nWhat the role involves\n\nYou will be responsible for:\n\nOperational leadership\n\nManaging and supporting Service Managers across your area, ensuring services are safe, compliant, well-led and stable.\n\nQuality and compliance\n\nReviewing audits, incidents, care documentation, dashboards and service performance to identify what is really happening behind the numbers.\n\nCQC readiness\n\nMaintaining strong regulatory oversight, preparing services for inspection and ensuring action plans are followed through properly.\n\nPeople leadership\n\nDeveloping Service Managers, deputies, team leaders and frontline staff through supervision, appraisal, coaching and structured development plans.\n\nStakeholder engagement\n\nWorking with commissioners, families, professionals, internal quality teams and senior leaders to keep services moving in the right direction.\n\nService presence\n\nSpending time in services, observing culture, supporting managers directly, challenging poor practice and helping teams improve.\n\nThe right person\n\nThis role would suit someone who has:\n\nExperience managing services within regulated care\n\nIdeally supported living, mental health, learning disabilities, autism, complex needs or similar.\n\nManaged managers before\n\nThis is not just about managing staff. You need to be able to support, challenge and develop Service Managers.\n\nStrong CQC knowledge\n\nYou must understand quality, compliance, safeguarding, MCA, risk, inspection standards and what good governance looks like in practice.\n\nA calm, practical leadership style\n\nThe role needs someone who can stay composed under pressure, make decisions, and support services through difficult situations.\n\nA hands-on approach\n\nThis is not a desk-only role. Presence in services matters.\n\nLevel 5 Leadership in Health and Social Care\n\nIdeally completed, or you must be willing to work towards it. Higher-level leadership development would also be welcomed.\n\nWhy this role is worth considering\n\nThis is a strong opportunity for someone who wants more than a standard Area Manager post.\n\nYou will be joining a large national provider with significant infrastructure, established systems and complex operational scope. The role gives you real exposure to service turnaround, quality improvement, manager development, commissioner engagement and CQC-facing leadership.\n\nFor the right person, this is a platform to step into a serious senior leadership pathway.\n\nApply\n\nTo discuss the role confidentially, contact Ignis Solutions

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.\nWe work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.\nWhether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.\nAbout the business unit\nThe Advisory and Programme Delivery (APD) unit delivers management services in all the sectors that Mott MacDonald operate in the Built Environment, Defence, Energy, Water, Transportation and, Education, Health and Care.\nThe Unit delivers services to projects ranging in scale and complexity up to £20bn, through the technical disciplines of Programme Management, Project Management, Project Controls, Scheduling, Cost Management, Estimating, Infrastructure Finance, Management Consulting, Digital Consulting and Education, Health and Care Management.\nEnvironment & Water\nOur environment and water portfolio is primarily a UK based business delivering project, programme and commercial management services to regulated water/wastewater clients and the Environment Agency. Our work stretches across the entire project lifecycle, from pre-contract cost estimating and benchmarking to post contract QS services and commercial assurance. For project and programme management we deliver capital projects on behalf of our clients, both internal and external that range from several hundred thousand pounds in value to major projects and programmes worth over £0.5billion. Additionally we are the home of the cost intelligence service, a specialist team of data analysts and economists who provide expert advice across all sectors on inflation and indexation. We currently work with around half of the UK’s regulated water and wastewater companies.\nOverview of the role\nDo you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that.\nAs a ECC Project Manager you will be responsible for the entire scope required for successful delivery of projects including: appraisal, planning, detailed design, construction and delivery phases. To deliver these by complying with HM Treasury Governance and processes specifically; Project Management, Health & Safety, Commercial, Risk & Value, Budget. Manage a delivery team and all key stakeholder.\nWhat you will contribute to the team:\n * Active stakeholder management to clarify requirements and agree project objectives and priorities. Maintain stakeholder involvement in key decisions\n * Manage project risk and opportunities effectively - take responsibility for the identification, allocation and management of the project risk and opportunities, taking effective mitigation measures to reduce risk\n * Be accountable for the commercial objectives specific to the project - ensure necessary reporting & information is delivered on time, to the required standard\n * Maintain excellent communications with the client and wider programme team\n * Be responsible for the project programme. Work with multidisciplinary delivery teams to update the programme as required\nCandidate specification\nEssential:\n * A degree in engineering or project management subject\n * A relevant professional qualification with the APM or Prince 2\n * Full Membership, or working towards full membership of a relevant chartered body; MAPM, MCIWEM, MICE, MCIOB, MRICS etc\n * Project management experience across a range of disciplines, contract/procurement\n * Experience of managing projects within the Water and Environment Sector\n * Experience of NEC contracts and their practical application\nDesirable:\n * Excellent written and oral communication\n * Able to foster and promote collaborative working relationships\n * Experience of working ‘client side’ for the Environment Agency, DEFRA or other RMA’s would be an advantage\nWe are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.\nUK Immigration\nMott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.\nAgile working\nAt Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.\nEquality, diversity, and inclusion\nWe put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.\nAccessibility\nWe want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you.\nWe offer some fantastic benefits including:\nEmployee ownership\nOur employee ownership model means no external investors, just us, creating a culture of shared success.\nOur employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.\nAs your career grows, so does your stake, recognising your long-term impact and contribution.\nYour voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.\nFor our senior roles you will have a direct pathway towards ownership from day one.\nFinancial wellbeing\nWe match employee pension contributions between 4.5% and 7%.\nLife assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.\nOur income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.\nFlexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.\nAs an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.\nHealth and wellbeing\nPrivate medical insurance for all UK colleagues.\nHealth cash plan to support you with every day health costs and treatments.\nAccess to Peppy, providing free support from menopause experts for all UK colleagues.\nA variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.\nAbility to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.\nLifestyle\nA minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.\nHoliday entitlement increased to a minimum of 35 days after 5 years’ service.\nVariety of employee saving schemes and discounts from high-street retailers.\nEnhanced family and carers leave\nEnhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.\nOur shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.\nUp to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.\nLearning and development\nPrimary annual professional institution subscription.\nA broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.\nNetworks, communities, and social outcomes\nJoin a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.\nMake a difference within our communities through our social outcomes

Freightserve recruitment are looking for an Operations Excellence Manager for a well-established Courier / Logistics company based in the Heathrow area.\n\nThe Operational Excellence Manager is responsible for the design, compliance, and continuous improvement of the operational framework. This role focuses on continuous improvement, administration/documentation, process development and cost control to ensure operational excellence and compliance. This role also encompasses all elements of facilities maintenance, including plant and equipment.\n\nThe role has organisation- wide impact through ownership of operational processes and procedures, standardisation, and compliance/governance. It supports service delivery by providing clear processes & procedures, effective onboarding, skills development, and robust documentation.\n\nKey Responsibilities\n\n * Be the Voice of Operations and the Operations Champion throughout the business alongside the Operations Manager.\n\n * Responsibility for warehouse health, procurement, KPI’s and operational performance.\n\n * Responsibility for disaster recovery planning which is regularly reviewed and tested\n\n * Lead the operational forecasting process using the sales forecast and customer schedules to predict requirements accurately.\n\n * Monitor forecast accuracy and prepare scenarios for volume fluctuations.\n\n * Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation.\n\n * Review and enhance productivity levels throughout the UK warehouse, identifying opportunities for improvement.\n\n * Identify the most operational and cost-efficient movement across all modes of transport\n\n * Analyse data to support smarter, faster, and more efficient decision-making.\n\n * Work alongside operational managers to drive performance against KPIs and service levels.\n\n * Develop, review, and maintain Standard Operating Procedures (SOPs), operational processes and frameworks.\n\nOperational Coordination\n\n * Oversee the flow of parcels through the facility, ensuring accuracy, compliance, and timely throughput.\n\n * Collaborate with internal departments to manage risks such as delays, capacity constraints, or client changes.\n\n * Identify operational bottlenecks/constraints and build suitable mitigation plans.\n\nAudit and Regulatory Compliance\n\n * Plan, conduct, and oversee internal and external audits to ensure adherence to regulatory, contractual and organisational standards.\n\n * Support teams with any remedial actions in response to audits.\n\n * Liaise with governmental and regulatory bodies together with external consultants, to support the Head of Legal and various teams in managing their compliance aspects across the business.\n\n * Training matrix\n\n * Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC Border Force, MOU, Trading Standards etc\n\nCustoms Clearance, Civil Aviation Authority and Contractual Agreements\n\n * Audit MOU customs clearance processes and procedures, ensuring all requirements are met effectively and efficiently.\n\n * Support with Civil Aviation Authority compliance requirements such as clearance checks on employees.\n\n * Support the Head of Legal in cascading key contractual requirements to relevant departments.\n\nHealth and Safety Compliance:\n\n * Ensure the organisation is aware of and complies with UK Health and Safety laws and guidelines in conjunction with an external Health and Safety consultant.\n\nCost Control\n\n * Responsibility for the operations budget & operations/warehouse P&L\n\n * Analyse and optimise shift patterns to ensure operational coverage and cost-effective workforce utilisation.\n\nSecurity\n\n * Develop and implement security processes and procedures.\n\nAs an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Location: Remote (UK-based) with occasional travel Reports to: UK Commercial Director Regulated by: Care Quality Commission (CQC) Salary: £60-70k base dependant on experience + £10k bonus We’re hiring a Practice Manager / Registered Manager to lead operations for a fast-growing, specialist telehealth clinic in the medical cannabis space. This is a pivotal role sitting at the intersection of operations, compliance, and patient experience - ensuring safe, compliant prescribing of Schedule 2 controlled drugs while delivering a seamless, high-quality patient journey. The opportunity You’ll take ownership of the clinic’s non-clinical operations end-to-end, acting as the CQC Registered Manager and ensuring the service is safe, scalable, and audit-ready. Working closely with clinical, commercial, and pharmacy partners, you’ll play a key role in shaping how care is delivered in a highly regulated, evolving sector. What you’ll be responsible for • Act as CQC Registered Manager, ensuring compliance across all regulatory standards, • Oversee day-to-day operations (patient services, bookings, scheduling, workflows), • Lead and develop a high-performing patient support team, • Design and optimise the end-to-end patient journey (enquiry > consultation > prescription > repeat), • Own non-clinical governance, risk, safeguarding, and audit readiness, • Coordinate across clinicians, MDT processes, and pharmacy partners to ensure smooth delivery, • Monitor and improve operational performance (conversion rates, turnaround times, CSAT/NPS, repeat prescriptions), • Identify opportunities for process improvement, automation, and scalability across systems and workflows What success looks like (6–12 months) • A fully compliant, inspection-ready prescribing pathway, • Reduced time from consultation to prescription, • Improved conversion, retention, and patient satisfaction, • A confident, well-trained patient services team, • Strong, reliable pharmacy and supply chain relationships What you’ll bring • Experience as a CQC Registered Manager (or eligibility to register), • Strong understanding of UK healthcare regulation and controlled drug governance, • Experience leading patient services or operational teams within healthcare, • Background in telehealth, digital health, or private healthcare environments, • Proven ability to manage and optimise complex, multi-step patient pathways, • A data-led mindset with a focus on performance, efficiency, and continuous improvement Nice to have • Experience in medical cannabis or other controlled drug settings (e.g. pain, psychiatry, addiction), • Familiarity with MDT models, prescribing workflows, and pharmacy coordination, • Experience supporting or scaling a high-growth, regulated healthcare business If you're ready to make a real impact, we'd love to hear from you!

Are you a passionate and dedicated pharmacist looking for an exciting new opportunity? We are currently seeking a Clinical Pharmacist to join our dynamic healthcare team in Jersey. Whether you are newly qualified, have experience in community pharmacy, or come from a hospital pharmacy background with a clinical diploma, we want to hear from you. Read more about our Pharmacy Department and moving to Jersey here - ___ Main duties of the job Provide specialist Clinical Pharmacy Services to HCJ to help ensure the safe, clinically effective, and economical use of medicines. Job responsibilities • Support the Lead Pharmacists and Clinical Pharmacy Manager in the delivery of a high quality, patient-focused medicines optimisation service for patients in line with nationally approved standards, within a designated area., • Monitor and review therapeutic programmes for patients and provide specialist information, advice and guidance on the safe, effective and economical use of medicines, so that patients receive the best pharmaceutical treatment with minimal adverse effects., • Undertake medication reviews, including medicines reconciliation for newly admitted patients and pharmaceutical care planning prior to discharge, to minimise risks with medication associated with transfers between care settings. LFiaise with medical and nursing staff over any clinical issues, to ensure that each patient is receiving the most appropriate medication., • Work as a member of the multi-professional health and care teams including attendance at ward rounds, providing highly complex clinical pharmacy advice and expertise to peers, patients and management to ensure that best practice is promoted and delivered to patients., • Advise on complex prescribing issues to medical and nursing staff to ensure that legislative requirements and best practice standards are met in the delivery of pharmacy service., • Support the Clinical Pharmacy Manager in the development of local clinical pharmacy guidelines and policies. Implement national and local policies and guidelines related to medicines., • Provide specialist information to support formulary decisions by the Drugs and Therapeutics Committee., • Provide planned sessional clinical and professional supervision with the pharmacy dispensary., • Develop and deliver medicines related training programmes to medical, nursing and pharmacy staff., • Identify and participate in areas of research including audits of medicines use to assist with medicines optimisation throughout the department., • On-call involvement and participation in the weekend rota are an essential requirement for the role. Person Specification Essential qualifications: • Registered pharmacist with the GPhC. Essential experience: • Vocational (four year) masters degree in pharmacy., • Registration with the General Pharmaceutical Council (obtained by completing one-year post-graduate pre-registration training with final examination)., • Post-graduate MSc or Diploma in Clinical Pharmacy (desirable but not essential different salary schemes), • Specialist knowledge of therapeutics of common disease states and frequently used therapeutic regimes., • Well-developed knowledge of pharmaceutical technical and clinical procedures acquired through training and experience., • Knowledge of checking dispensed prescriptions and supervising staff within the Pharmacy., • Good understanding of medicines governance, safety and management, including relevant legislation., • Understanding of clinical governance, medication incidents and risk management., • Up to date knowledge of national guidelines and legislation relating to medicines use and pharmacy practice., • Practical knowledge of maintaining records according to confidentiality and data protection protocols., • Excellent communication; verbal and written., • Communicates effectively across all levels., • Ability to adapt personal style in order to influence others and gain support for ideas., • Supports the development of and shares learning with other members of staff., • Able to remain professional and effective under pressure., • Committed to continuous service improvement and also continued professional development for themselves and their team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the ___. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. ___. UK Registration Applicants must have current UK professional registration. For further information please see ___ Employer details Health and Care Jersey Address Government Of Jersey Union Street St. Helier Jersey JE2 3DN Employer's website: ___ For more information please email

We are partnering with a rapidly expanding Tax Technology & Transformation practice that delivers complex, multinational programmes for global clients. As part of their continued growth, they are seeking experienced professionals at Assistant Manager, Manager, and Senior Manager level to join their team. This opportunity is ideal for individuals with experience from top‑tier consultancies (Big 4 or equivalent) who want to deepen their expertise in ERP‑enabled tax and finance transformation. The role combines hands‑on delivery with strategic advisory work, supporting clients as they modernise tax operations, streamline processes, and implement industry‑leading technologies. About the Role This position requires a strong technical understanding of indirect tax challenges faced by global organisations, paired with the ability to translate those challenges into practical, technology‑led solutions. You will work closely with senior stakeholders, delivery teams, and global clients to shape and deliver scalable tax technology solutions. Key Responsibilities Lead or support the delivery of multiple, concurrent tax technology projects Provide hands‑on configuration, guidance, and support across implementation teams Help clients build global governance models and process frameworks Manage and mentor junior team members across internal and external engagements Develop new service offerings...

Bright Selection are delighted to be supporting an expanding care home provider in the appointment of a Home Manager for a purpose-built residential and dementia care home in York. This is a rare opportunity to take on a high-quality, newer service with a strong reputation and play a key role in its ongoing development. The home offers an excellent environment and is now seeking a commercially aware leader to drive occupancy, team performance and overall standards ahead of its first CQC inspection. This role would suit an experienced Home Manager with experience leading a large team and home. Requirements • Proven track record of managing a Good rated care homes, • Positive and engaging leadership style, • L5 / L4 Management or equivalent qualification, • Proven ability in budget preparation and control, • Excellent knowledge of CQC legislation Responsibilities • Overall responsibility for the operational, financial and quality performance of the home, • Prepare the service for its first CQC inspection and maintain compliance standards, • Lead, develop and retain a high-performing team, • Ensure effective quality assurance and governance systems are in place, • Manage budgets and deliver against financial targets, • Take a proactive approach to complaints and continuous improvement, • Support occupancy through local networ...

Previously worked as a Programme Manager, Data Delivery Manager, Data Programme Manager, Project Manager or in a similar role. Confident stakeholder management across senior and diverse groups. This is a great opportunity for a Programme Manager to make a real impact in a fast-evolving environment.

Project Manager - Defence – SC Cleared We are seeking a Project Manager/PMO Specialist to support the delivery of complex transformation programmes in defence and national security environments. The role will focus on establishing strong programme governance, coordinating delivery activities, and ensuring effective reporting and stakeholder engagement across large-scale initiatives. Working within multidisciplinary delivery teams, you will help drive programme structure, visibility, and control, enabling successful delivery across multiple workstreams. Due to the nature of the role, active SC clearance is required. Key Responsibilities Programme Delivery Support • Support the delivery of complex programmes and projects across defence and security environments., • Establish and maintain programme governance frameworks, reporting packs, and delivery controls., • Work closely with programme leadership, delivery teams, and senior stakeholders., • Track programme performance against milestones, budgets, and deliverables., • Identify risks, issues, and dependencies and support mitigation planning. Skills & Experience Essential • Experience supporting programmes or projects in complex delivery environments., • Strong PMO capability including governance, reporting, and programme controls., • Excellent stakeholder management and communication skills., • Strong organisational and problem-solving abilities. Desirable • Experience within defence, national security, or government environments., • Familiarity with Agile and traditional delivery methodologies., • Professional certifications such as PRINCE2, MSP, or Agile.

Product Systems Engineering & Design Manager (NEC / Systems Delivery) Overview We are seeking an experienced Manager with a strong background in engineering and design to lead multidisciplinary delivery teams across complex infrastructure or regulated environments. The successful candidate will combine technical credibility with strong leadership, commercial awareness, and delivery focus. Key Requirements • Proven management experience leading engineering and design teams., • Strong engineering background with the ability to engage across technical disciplines., • Solid understanding and practical experience of NEC3 and NEC4 contracts., • Experience in product systems engineering / systems-based delivery environments., • Ability to manage stakeholders, programmes, budgets, risk, and delivery milestones., • Experience within the nuclear sector or other highly regulated industries., • Permanent or Contract (Inside IR35). A commercially aware and delivery-driven leader who can bridge engineering, design, and programme execution while driving teams to successful outcomes in complex projects.

Iron Mountain is seeking an experienced Operational Security Manager to join our Information Security team. In this role, you will be responsible for ensuring that Iron Mountain’s UK Government environment remains fully aligned with UK Government regulations, corporate security policies, and specific customer requirements. You will act as a primary point of contact for compliance reporting and assurance testing while supporting our cyber incident response efforts. What You’ll Do (Responsibilities) In this role, you will: • Maintain Regulatory Oversight: Stay current on all new and existing UK Government regulations concerning the physical and logical security of governmental data., • Drive Compliance & Governance: Collaborate with Information Security, Enterprise IT, and business stakeholders to maintain ongoing compliance and ensure all security governance documentation is up to date., • Manage Customer Requirements: Assess new and existing customer requirements against current control sets, providing recommendations and redlining contract security terms to ensure alignment., • Reporting & Assessments: Create regular, customer-facing reports on the control environment and security incidents, and assist in the completion of detailed customer security assessments., • Incident Support: Assist the Cyber Incident Response team with critical communications and assurance during cybersecurity incidents. What You’ll Bring (Skills & Qualifications) The ideal candidate will have: • Security Clearance & Citizenship: Must be a UK Citizen and currently hold, or be capable of obtaining, UK SC Clearance., • Proven Experience: Experience working within compliance frameworks such as IT Health Check, Cyber Essentials, and Cyber Essentials+., • Industry Expertise: Strong knowledge of UK Government security regulations and the management of physical and logical data security., • Communication Skills: Strong communication skills with the ability to manage customer-facing reporting and internal stakeholder alignment., • Education & Certifications: A Bachelor’s degree or equivalent work experience. Preferred industry certifications include CISSP, CAP, CCSP, or CISM. What We Offer (Benefits) • Work-Life Balance: This is a remote position within the UK with travel requirements of less than 10%., • Flexible Options: Flexible work options to support work-life balance., • Compensation: Competitive compensation and benefits package aligned with your professional experience., • Health & Wellness: Comprehensive health, wellness, and retirement plans., • Growth: Opportunities for continuous learning and professional growth within a global organization.

We are looking for a Technical Project Manager to join our parent company Paragon, on a 6-month FTC to lead a key Azure migration programme focused on consolidating users and servers into a single Azure tenant. As the Technical Project Manager, you will be responsible for delivering a smooth, secure, and well-governed migration with minimal disruption to users and services. You will own the full lifecycle delivery of the programme, working closely with infrastructure, security, identity, and application teams, as well as senior stakeholders across the business. Key responsibilities: • Lead the end-to-end delivery of a major Azure migration programme., • Develop and maintain project plans, RAID logs, reporting, and governance documentation., • Ensure delivery aligns to scope, budget, timelines, and agreed business objectives., • Coordinate technical migration activities including users, servers, and workloads., • Work closely with infrastructure, security, identity, and application teams., • Manage stakeholder engagement at senior level across the business., • Run governance forums, steering groups, and delivery checkpoints., • Manage risks, dependencies, and change impacts throughout delivery., • Ensure compliance with security, operational, and enterprise architecture standards., • Support testing, validation, and post-migration readiness and stabilisation. Required experience & skills • Proven experience delivering complex Azure or cloud migration projects., • Strong understanding of Azure tenant architecture, identity, and cloud security., • Experience managing cross-functional technical teams and third-party suppliers., • Strong project governance, planning, and reporting capability., • Experience working with capitalised projects and finance stakeholders., • Confident stakeholder management at senior leadership level., • Strong communication skills across both technical and non-technical audiences. Duration: 6-month FTC (with potential to extend). Location: Remote, with 1–2 days per month on-site (Paragon UK branches) Working pattern: Monday–Friday Salary: £50,000 - £60,000 pro rota Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Change Control Manager – ISS (Technical Services) | UK (Remote) ISS is seeking a Change Control Manager to join our Technical Services function, ensuring robust governance and control of all change activity across a regional portfolio. This role is critical in managing risk, compliance, and the safe delivery of project works within live operational environments. The role acts as a key interface between clients, project teams, suppliers, and internal operations, ensuring all works are properly assessed, documented, and approved before execution. Key responsibilities: • Review and triage Change Control submissions to ensure accuracy and completeness, • Assess RAMS, drawings, and technical documentation to identify risks and gaps, • Ensure all works comply with governance, standards, and approval processes, • Lead and coordinate Change Control / CAB meetings with key stakeholders, • Act as main point of contact for clients, suppliers, and internal teams on change activity, • Monitor, track, and report on Change Control activity and progress, • Conduct audits (system and site-based) to ensure compliance with standards, • Investigate breaches and escalate issues where required, • Manage supplier documentation and ensure timely project handover packs, • Provide training and guidance to stakeholders on Change Control processes, • Support continuous improvement and implementation of change management systems and tools Key requirements: • Strong technical understanding of building services (mechanical, electrical, life safety systems), • Experience in project delivery, facilities management, or change control environments, • Knowledge of RAMS, risk management, and safe systems of work, • Strong attention to detail and ability to review technical documentation, • Confident stakeholder management and communication skills, • Ability to enforce governance and challenge non-compliance when required, • Strong organisational and time management skills, • IT literate with strong Excel, Word, PowerPoint, and reporting tool skills, • Strong safety awareness and understanding of compliance requirements ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

Chronos Energy are seeking a Design Manager (Data Centre/Critical Infrastructure/Heat Networks). A senior, hands-on technical leader responsible for the end-to-end technical design governance of all data centre projects. This role combines deep mechanical and electrical design expertise with practical delivery experience, working directly with external engineering and design-and-build (D&B) partners to ensure all solutions meet reference architecture, performance requirements, and sustainability objectives. Our client designs, builds and operates decentralised and decarbonised data centres, recapturing and reusing the heat they generate for the benefit of everyone. About the Role You will act as the technical authority for data centre design decisions, remaining closely involved from concept through detailed design, construction, commissioning, and handover. Responsibilities • Design Governance & Technical Leadership, • Own, develop, and continuously improve data centre reference architecture and technical standards., • Lead hands-on technical review, challenge, and sign-off of all externally produced designs., • Ensure all designs align with HPC performance requirements, resilience targets, heat-reuse objectives, and operational needs., • Chair technical design reviews, stage-gate approvals, and risk workshops., • Mechanical & Electrical Design (Supervision and Design Development), • Provide direct technical input and oversight across all MEP disciplines., • Lead design decisions for power architecture (HV/LV, redundancy, UPS, generators)., • Work actively with our engineering teams to localise and continuously improve our reference architectures optimised for high-density HPC and heat recovery., • Define and govern heat export interfaces and integration with thermal networks., • Ensure designs are efficient, safe, maintainable, and operable over the asset lifecycle., • External Design & Build Partner Management, • Translate strategy and reference architecture into clear Employer’s Requirements and design briefs., • Work day-to-day with architects, MEP consultants, and D&B contractors to resolve design challenges., • Review RFIs, technical submissions, deviations, and change proposals., • Ensure as-built outcomes match approved design standards., • Build, Commissioning & Handover Support, • Support construction and commissioning teams with rapid technical decision-making., • Resolve design-related site issues and clashes., • Define commissioning strategies, acceptance criteria, and performance testing requirements., • Ensure full design compliance at handover, including accurate as-built documentation., • Operational & Asset Performance Alignment, • Ensure designs support reliable, cost-effective, long-term operation., • Incorporate operational feedback into future design iterations., • Support investigations into performance issues with hands-on technical analysis., • Strategic & Technical Development, • Contribute to the long-term technical roadmap for HPC and heat-reuse data centres., • Evaluate emerging technologies to improve efficiency, resilience, and sustainability., • Drive standardisation to enable scalable, repeatable deployment., • Stakeholder Communication, • Clearly communicate complex technical matters to non-technical stakeholders., • Provide concise technical input to senior leadership, investors, and partners., • Support technical sections of business cases and investment materials. Qualifications & Experience required • 8–12+ years’ experience in data centre or mission-critical facility design., • Strong mechanical and electrical engineering competence., • Proven experience acting as technical authority over third-party designs., • Proven background delivering complex engineering projects., • Experience with HPC environments, high-density cooling, and resilient power systems., • Strong understanding of D&B delivery models., • Practical, hands-on mindset with the ability to dive into detailed design when required., • Excellent communication and stakeholder management skills., • Degree in Mechanical, Electrical, or Building Services Engineering., • Chartered Engineer status desirable., • Comfortable working in a fast-paced, entrepreneurial environment. Nice to haves • Experience in large infrastructure construction and operations., • Familiarity with project and infrastructure finance., • Experience of working within a fund-backed corporate.

Head of Engineering Remote based, UK Salary range - £95K - £110K + Company benefits My client is a fintech business founded in the UK & now operating globally. After 8yrs of trading behind them & hitting profitability a few years back – Its an exciting time to join the business with focus on scale, customer acquisition and continuous product improvement They have a unique accounting tech platform allowing SME & Mid Market businesses to ‘ grow fearlessly’ with no worry around credit control, cash flow management & accounting as it can all be automated through their software. 2026 is an exciting time for the company as they have found strong product market fit, 2025 brought large acquisition of mid market customers internationally & the product roadmap is strong with 3 new products and potential partnership integrations for H2. We are therefore looking for a commercial head of engineering who can confidently utilise their technical ability to coach & lead the engineering team to enable my client to succeed with commercial goals. Its key we bring on a individual who is a strong stakeholder manager, enjoys working in an inclusive working environment where the whole business is 1 team driving towards same goals & is a motivational leader for our 8 engineers. After trading for 8yrs, there is some existing policies & procedures in place which we are looking for development on. It would be brilliant for the candidate to build new processes, identify gaps in our current frameworks and really set us up for the growth we are expecting to see. Role responsibilities: The Head of Engineering remit extends across software development, data management, information security, intellectual property, cost management, and technology innovation – Some key points below: • Define and maintain technical strategy and roadmap, aligned to the company’s product vision and commercial priorities, • Design integration frameworks to support multiple accounting, payment systems and other third-party tools., • Lead, mentor, and grow the engineering team, providing direction and clarity on priorities, • Define and maintain measurable KPIs for the engineering and technology function, • Implement agile methodologies to ensure predictable delivery and continuous improvement, • Actively contribute to coding, infrastructure configuration, and troubleshooting when required, • Own the end-to-end data strategy, including architecture, governance, and quality control., • Own and manage the engineering and infrastructure budget., • Track engineering cost of sales and align spend with revenue and profitability goals., • Own and protect intellectual property, including source code, proprietary logic, data models, and integrations., • Lead the technology innovation agenda — identifying, evaluating, and implementing emerging technologies that enhance product capability and efficiency., • Explore opportunities in AI, machine learning, data science, and automation to improve debtor intelligence, forecasting accuracy, and workflow automation., • Collaborate with the CEO and Head of Product to align technical execution with strategic priorities. Requirements: • Deep full stack technical experience – Node.js / React / An asset, • Prior experience in a start up and scale up environment & can confidently provide examples how they have scaled a tech / engineering function to enable commercial growth, • Prior experience managing and coaching a growing team of engineers whilst playing hands on role in the day to day, • Strong stakeholder management experience & holds believe engineering teams should be integrated with the wider business in particular product & sales, • Prior integrations experience – ideally within the accounting or fintech domain, • Experience in AI agentic and automation

The Program Manager is accountable for translating strategic roadmaps into predictable, scalable, and high-quality execution, while continuously improving delivery models, governance, and ways of working. We are seeking a Program Manager – Roadmap & Content at Scale to own and drive the execution

This is an exciting role reporting to the CASS & Governance Oversight Manager, offering the opportunity to work within a team that oversees the UK TA and Client Service functions delivered through a third-party administrator. Relationship management – Ability to build and maintain partnerships

As EMEA Account Sourcing Manager, you will lead strategic sourcing and procurement initiatives across. Develop and execute EMEA-wide and country-specific sourcing strategies aligned with client objectives and account priorities. Represent Sourcing & Procurement in client, governance, and operational

___ is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence. Our main focus is to create a friendly, safe, and warm environment for everyone in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care. ___ are continuously looking to recruit talented individuals to join our caring, enthusiastic, and supportive team. Everyone here has a fundamental part to play in our continued success and growth. Follow our CEO ___ or ___ to find out more about us. Job Overview The Regional Manager is a senior leadership role responsible for driving operational excellence, regulatory compliance and high-quality care across a portfolio of care homes. Reporting to the Operations Director/Chief Operating Officer, the role provides strategic oversight and operational leadership to Registered Managers and senior teams across the region. You will ensure the delivery of outstanding person-centred care while maintaining strong governance, operational performance and workforce stability. This role requires an experienced leader who can inspire teams, strengthen quality frameworks and support services to consistently meet and exceed regulatory standards. Key Responsibilities • Provide leadership and operational oversight across multiple care homes through Registered Managers, • Drive a culture of accountability, high performance and person-centred care, • Ensure all homes maintain strong compliance with CQC regulations and quality standards, • Lead and support services through inspections and quality improvement initiatives, • Conduct regular governance reviews and operational visits across homes, • Oversee quality assurance processes including audits, safeguarding oversight and incident management, • Work closely with senior leadership to deliver operational strategy and service improvements, • Support occupancy growth and operational sustainability across the region, • Work with finance teams to ensure services operate efficiently while maintaining high standards of care, • Coach and develop Home Managers and senior staff to strengthen leadership capability, • Engage with residents, families and external partners to ensure positive care experiences About You • Experienced operational leader within the health and social care sector, • Strong understanding of care home regulation and quality governance, • Proven ability to support and develop Home Managers and senior teams, • Confident managing multiple services and driving performance improvements, • Strong leadership, communication and stakeholder engagement skills, • Passionate about delivering high-quality, person-centred care, • Strong knowledge of CQC standards and regulatory compliance, • Experience supporting services through inspections and quality improvement, • Full UK driving licence and ability to travel across services Package and Benefits • Competitive salary, • Leadership development opportunities, • Opportunity to shape and influence operational performance across multiple services, • Supportive senior leadership team within a growing care organisation

Facilities Manager, Hayes (On-site) Some Facilities Manager roles are all about keeping the lights on the machines running. This one has you managing a critical piece of aviation infrastructure. This is a rare opportunity to take ownership of the entire physical operation at one of the world's most recognised names in aviation MRO, a business that overhauls and repairs aircraft landing gear for some of the biggest airlines on the planet. Part of the third largest aviation group in the world, the site in Hayes is operationally critical, technically complex, and never stops. The Facilities Manager here isn't a support function. You're a strategic partner to the Chief Operations Officer, owning everything from the building fabric and utilities through to security governance, business continuity, supplier performance, and a continuous improvement roadmap that actually moves things forward. If you've been running facilities for a business that treats you like a glorified maintenance coordinator, this is something different. What you'll be doing: • Leading the full facilities function across a complex operational site — hard and soft services, asset management, compliance frameworks, and contractor performance, all of it, • Acting as Designated Security Officer, owning site security infrastructure, boundary control, and relationships with external authorities, • Driving the financial side — developing and managing the facilities budget, owning procurement decisions, handling utilities compliance including CCA, ESOS, and SECR reporting, • Leading business continuity planning and sitting on the Site Incident Response Team as part of COMAH, • Building and developing a small management team, with a genuine focus on succession planning and capability growth, • Owning the continuous improvement roadmap and producing business cases that shift how the site operates, not just proposals that sit in a drawer What you'll need: • A strong background in facilities management, ideally with exposure to MRO, aviation, engineering, or manufacturing environments, • Proven experience owning compliance frameworks, managing budgets, and leading supplier relationships at a senior level, • The gravitas to engage at board level and the credibility to be taken seriously on the shop floor, • A track record of delivering projects and transformation initiatives, not just maintaining the status quo The package includes salary up to £75k, bonus up to 20%, 28 days holiday plus bank holidays, and a 9% non-contributory pension. The role is site-based in Hayes due to the operational nature of the position. If this sounds like the move you've been waiting for, apply and send us your CV.

Role: Assistant Commercial Manager Location:Watford Salary: 41k - 44k + car / car allowance We are working with a leading facilities management company who are seeking an experienced Assistant Commercial Manager on their blue light contract. This is a key role within the commercial team, working closely with operational and finance colleagues to ensure robust cost control, compliance, and commercial performance across both Hard and Soft services. You will support the commercial management of a long-term PFI contract. Responsibilities: • Support the Commercial Manager in the day-to-day commercial management of the NEC PFI contract, • Assist with cost management, forecasting, budgeting, and financial reporting, • Manage and administer variations, change control, and compensation events in line with PFI contractual mechanisms, • Monitor performance against KPIs, payment mechanisms, and lifecycle obligations, • Assist with subcontractor management, including valuations, applications for payment, and final accounts, • Ensure commercial compliance with contract terms, governance requirements, and company procedures, • Support audits, benchmarking exercises, and client reporting

QA Manager – IT Systems and Applications Separation | Remote | Outside IR35 | £450-£550 The Company Our client is a large, complex enterprise undergoing a critical IT separation program as part of a broader transformation. This is a highly visible initiative with executive and board‑level attention, where quality, risk control, and operational readiness are non‑negotiable. You’ll be joining a program that values clarity over noise, evidence over assumption, and confidence over speed, with quality assurance positioned as a strategic enabler, not a checkbox. The Role Our client is looking for a QA Manager to own and operate the end‑to‑end quality and testing assurance capability for a major IT separation program. This is a senior, outcomes‑focused role centered on independent assurance, executive decision support, and risk transparency. You will sit across the program, providing confidence that solutions, services, and operational capabilities are fit for purpose as the organization transitions to independence. Key highlights of the role: • Define and lead the overall QA and test assurance framework spanning design, build, migration, testing, cutover, and operational readiness, • Own the IT Separation Test Strategy, aligned to TSA exit and independence objectives, • Provide independent oversight of testing and quality across multiple workstreams and vendors, • Translate complex testing outcomes into clear, executive‑level insight and recommendations, • Support go‑/no‑go decisions with objective readiness assessments, residual risk, and mitigation This role is about influence, judgment, and assurance, not day‑to‑day test execution. Your Experience We’re looking for a Quality Assurance leader who has operated in complex, high‑risk environments and understands what true operational readiness looks like. You are comfortable challenging constructively and providing an independent view when it matters most. Key requirements: • Proven experience leading QA or test assurance on large‑scale IT transformation, separation, or carve‑out programs, • Strong background in defining QA frameworks, test strategies, and governance models, • Demonstrable experience supporting TSA exit or operational independence, • Confidence operating at program and executive level with senior stakeholders, • Experience supporting cutover, go‑live, and early life assurance decisions Next Steps This QA Manager role is proving popular and won’t be around for long, so please get in touch if you’re interested or hit the apply button today. If you’d like confidential advice or want to discuss the role in more detail, don’t hesitate to give us a call.

UK / Hybrid Salary up to £65,000 + Double OTE This is not a “maintain the system” role. This is a build it from scratch and make it thrive role. We’re looking for someone who wants to create, shape and lead our partner ecosystem from the ground up. At Marval Software, we’re entering an exciting phase of growth and expansion. Over the next five years, we have ambitious plans to scale globally, and partnerships will be a key driver of that success. This is your opportunity to join an ambitious technology company, where you’ll have the freedom and responsibility to design and implement a partner strategy that genuinely moves the needle. THE OPPORTUNITY We’re looking for an experienced Partner Development Manager who has built or significantly shaped partner programmes, not simply managed ones that already existed. You’ll work closely with senior leadership to design, implement and scale a structured partner framework that enables us to build strong, commercially successful partnerships. If you thrive in environments where you can build, influence and drive real growth, this role is for you. RESPONSIBILITIES • Designing and launching a partner programme from the ground up, • Creating a clear partner framework and process, • Identifying, recruiting and onboarding new strategic partners, • Developing commercially successful partner relationships, • Building scalable partner engagement models, • Working closely with Sales, Marketing and Leadership teams, • Driving partner-generated revenue growth, • Creating the structure, governance and tooling needed to support a thriving partner ecosystem WHAT WE ARE LOOKING FOR We’re looking for someone who: • Has experience building or launching a partner programme or framework, • Is comfortable working in a growing, ambitious environment, • Has a commercial mindset and understands revenue growth, • Enjoys creating structure where none exists yet, • Is proactive, entrepreneurial and self-driven, • Wants ownership and the opportunity to build something meaningful This role will suit someone who prefers building over maintaining. If you’ve only worked in large organisations where partner programmes were already mature and established, this may feel very different, but if you’ve been itching for the chance to create something yourself and make a mark, this could be the opportunity you’ve been waiting for. WHAT YOU'LL GET • Salary up to £65,000 depending on experience, • Double OTE for hitting revenue targets, • Real ownership and influence, • Opportunity to shape a key strategic growth channel Join a company with ambitious 5-year expansion plans Most importantly, you’ll have the opportunity to build something from the ground up and see the impact of your work directly on the business. WHY JOIN MARVAL? At Marval Software, we’re proud of the platform we’ve built and the talented people behind it. Our culture is collaborative, ambitious and focused on delivering meaningful value to our customers. As we scale, partnerships will play a critical role in our next stage of growth and you’ll be at the heart of making that happen.

The Role and Department The Senior Research Contracts Manager will provide expert leadership in the negotiation, drafting and management of research agreements, ensuring that the University's interests are protected while enabling high‑quality research activity to proceed efficiently. Acting as a senior point of escalation for complex or high‑risk contractual matters, the post holder will offer authoritative advice on contractual terms, governance requirements and compliance obligations across a diverse range of funders and partners. The role will involve drafting and negotiating a wide variety of research agreements, including collaboration agreements, contract research agreements, framework agreements, subcontracts, sub‑awards and studentships, working with a broad range of UK and international sponsors and collaborators. The post holder will also contribute to the smooth running of the research contract's function, including co‑ordinating the development of standard agreements and supporting the design and implementation of robust internal contracting processes and workflows, ensuring continuous enhancement of research contracting across the institution. You will work alongside two other Senior Research Contracts Managers who provide leadership and oversight for the University's research contracting function, ensuring consistent practice, effective workload management and a coordinated, high‑quality service. The post holder will build strong working relationships with academic colleagues, Professional Services teams and external partners, providing clear guidance and negotiation leadership that balances institutional risk with enabling research activity. This role is central to ensuring contractual readiness, robust risk management and the effective transition of projects into delivery. A thorough understanding of the UK HEI research funding landscape is essential. Reporting to the Head of Research Operations, you will be a key member of the Senior Management Team. The post holder must be highly organised, detail‑focused and proactive in solving problems, with the ability to prioritise and manage a busy and varied workload. You will be comfortable working across multiple concurrent projects at different stages of development. As a confident communicator, you will form close working relationships with colleagues across the Operations Team, the Research Development Team, Faculty Offices, Heads of Department, Directors of Research, Department Managers and other Professional Support Staff. Subject to business need, the working pattern can be arranged to suit the successful applicant. Dependent on experience, the successful applicant may need to work on campus for the majority of the time for the first three months Further information about the role and the responsibilities is at the bottom of this job description.

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? Portakabin are looking for a Commercial Manager to join our successful team to cover the East midlands -Nottingham Area(Nottingham, Derby and Leicester). You must live within this region and be able to travel throughout it and also stay overnight at National locations if required. As an experienced Commercial Manager, you will lead a team to achieve commercial targets in support of the Business Unit commercial strategy. Your remit will be to coach the team in the field and also support in the office to maximise performance, achieve targets, drive strong customer engagement and deliver an excellent customer experience. Role Details: • Annual salary up to £55,000 - dependent on skills and experience., • Travelling weekly covering the Nottingham/Derby/Leicester Area., • Uncapped Commission, • Permanent, • Company Car, • Full UK Driving Licence, • Eligible for Private Medical Scheme, • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year., • Plan and allocate commercial activity to the area to deliver commercial targets, grow market share and maximise EBITDA potential., • Collaborate with wider teams to deliver excellent customer service and product quality from order win through the entire customer journey, ensuring a seamless and high-quality customer experience., • Maintain strong internal relationships and work with the Regional Project Manager to programme and manage delivery expectations with customers., • Promptly resolve any service issues that could impact customer satisfaction, escalating when necessary., • Coach team members to win new business, grow existing customer accounts and maintain a strong pipeline with high conversion rates., • Develop team members by ensuring they have the skills required to perform their duties and providing targeted coaching to maximise individual and team performance., • Hold regular conversations with individuals and teams to set clear expectations, promote accountability and sustain high performance standards., • Manage and develop Key accounts and close larger opportunities within this region supporting the commercial team to enter into contract with clients, • Identify and implement commercial improvements that increase efficiency, enhance competitiveness and elevate the customer experience., • Ensure compliance with company policies, governance standards and all legal and regulatory requirements., • Educated to degree level, or equivalent relevant commercial experience., • Minimum GCSE (or equivalent), including maths and English., • Experience of managing and developing commercial teams., • Background in B2B sales with a track record of delivering results., • Experienced in selling and a confident negotiator with good influencing skills., • Demonstrated the ability to manage a wide customer account base effectively., • Demonstrated ability to identify and convert new business opportunities., • Commercially aware, keeping up-to-date with competitor activities and market trends., • Track record of delivering efficiency improvements., • Proficient in using Microsoft Office including MS Excel, Word and PowerPoint. NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled. • Contributory pension including life insurance benefit, • A range of dedicated health and wellbeing services, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Learning & development opportunities and resources, • Opportunity for career progression, • A chance to give back to your community with an annual volunteering day

As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=. We have an exciting opportunity for a creative and detail-oriented Digital Content & UI Designer to join our Digital Experience team at LV=. Working closely with our UX, Marketing, and development teams, you’ll play a key role in designing and delivering optimised journeys across our digital platforms. You will take ownership of UI design and content building within agreed journeys and projects, from concept through to delivery and optimisation. You’ll be part of a collaborative environment, focused on creating meaningful, accessible, and high-performing journeys. You’ll have the opportunity to shape how content and design work together, contribute to evolving our design system, and play a key role in improving digital experiences for our customers, members and advisers. The role is offered on a hybrid basis, with attendance at our Bournemouth office required 3 days per week. Key Responsibilities • Creating and optimising clear, user-centred content for digital journeys, applying content hierarchy, readability, and UX best practice to improve user understanding and flow., • Translating business and user needs into effective page structures, layouts, and scalable UI patterns., • Designing and adapting reusable components within design systems (Figma and CMS), using existing templates and proposing enhancements to improve journeys., • Supporting the design and optimisation of end-to-end customer journeys, contributing to the evolution and adoption of the design system., • Using data, user insight, and performance metrics to inform design decisions, partnering with SEO, Marketing, and analytics teams to identify opportunities and support A/B testing and iterative optimisation., • Focusing on improving engagement, clarity, and conversion across digital journeys., • Running and contributing to design studios and stakeholder workshops, working closely with UX researchers, developers, and content specialists to deliver joined-up, consistent experiences., • Participating in agile ceremonies including sprint planning, stand-ups, and reviews., • Ensuring all content and UI aligns with brand, tone of voice, accessibility, and UX standards, carrying out quality checks for responsiveness and visual integrity. Our ideal candidate will… • Have proven experience in content design, digital content editing, or UX/content roles., • Demonstrate strong experience of working with CMS platforms (e.g. Sitecore, Adobe Experience Manager, WordPress)., • Be proficient in Figma (or similar) for layout and component design., • Understand UX principles, content hierarchy, and accessibility (WCAG)., • Have experience of creating user-focused, conversion-driven content., • Be able to translate requirements into clear, structured digital experiences., • Possess strong collaboration and stakeholder engagement skills., • Have strong knowledge of HTML and CSS., • Showcase clear experience of working within design systems and reusable component frameworks., • Have exposure to SEO, GEO, and digital performance metrics., • Be able to work in agile delivery environments. This role is a Band B in the LV= salary structure. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes: • 26 days' holiday – increasing after two years of service to 28 days, • The opportunity to buy or sell up to five days of holiday, • An annual bonus scheme based on company and personal performance, • Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance, • Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements), • Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover), • Group Income Protection, if you enrol into the pension scheme and reach 5 years of service, • Employee Assistance Programme (EAP) service for support when you need it, • Virtual GP service, • Shared parental leave We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

We have an exciting opportunity for a highly skilled Senior Data Engineer to join our Data team. As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=. You will play a critical role in shaping and implementing enterprise-scale data platforms that support advanced analytics, reporting, and data governance. This role is offered on a permanent basis with a requirement for regular presence in our Bournemouth office. Key Responsibilities -Utilise cloud technologies and programming languages to develop and maintain centralised data platforms that support the business’s operational and strategic needs. -Collaborate with stakeholders to translate data requirements into actionable requests or build solutions. -Collaborate with the project manager to coordinate the prioritisation of data requests to meet business needs in the most appropriate and controlled manner. -Lead the development and improvement of technical data standards and ensure the development of data products are compliant. -Act as the Data Workstream Lead for change portfolios to provide technical knowledge and design steer to ensure that the proposed solutions fit within our data strategy and design standards. -Manage and review the work of assigned engineers and offshore partners, mentoring and sharing best practices. -Ensure all data processes and reports are accurately and appropriately documented and that all data governance and quality processes are followed and continuously improved. About You -Strong working knowledge of data warehousing, ETL/ELT processes and programming languages (SQL, Python, PySpark ). -Experience on Cloud based BI/MI methodology, such as use of Azure, DataBricks , Azure Data Factory and Fabric. -Proven experience of taking a development lead on work streams within a data centric or technical project. -Demonstrated ability to apply tools and processes for data security, quality, and accuracy, while implementing best-practice data management, governance, and quality standards -Exceptional communication skills with the ability to translate technical data to a non-technical audience -Ability to work accurately under pressure in fast-paced environments and prioritise tasks to stay responsive to business needs -Experience of proactively building and maintaining relationships both externally and internally Desirable -Previous experience of working in the insurance/financial services sector Rewards & Benefits This role is a Band C in the LV= Structure. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes: -30 days' holiday. -The opportunity to buy or sell up to five days of holiday. -An annual bonus scheme based on company and personal performance. -Single-cover private medical insurance (with the option for you to upgrade to family cover). -Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance. -Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements). -Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover). -Group Income Protection, if you enrol into the pension scheme and reach 5 years of service. -Employee Assistance Programme (EAP) service for support when you need it. -Virtual GP service. -Shared parental leave. -Up to 20% discount on our life products for you and your immediate family. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

We have a fantastic opportunity for an experienced Supplier Manager to join our established team at LV=. As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=. Within this unique, fast-paced role, you’ll develop and maintain critical supplier relationships, oversee material suppliers to ensure services are compliant and meet our commercial and performance expectations. This is a key role, where strong supplier oversight directly supports operational resilience, regulatory compliance, and long term business success. You’ll ensure robust governance, effective risk management and strong service performance, while enabling the business to operate safely, compliantly, and with confidence. Key Responsibilities -Build and maintain strong working relationships with a portfolio of critical material suppliers, acting as the primary business interface. -Ensure supplier arrangements remain compliant with regulatory requirements (including PRA/FCA outsourcing guidance and SS2/21). -Maintain and renew supplier contracts, and re-negotiating pricing and commercial terms where required. -Monitor supplier performance against SLAs, KPIs and contractual obligations, escalating and resolving any concerns as needed. -Lead on proportionate supplier governance, including performance, risk and service review forums. -Identify, manage and resolve supplier related risks, working closely with internal stakeholders and risk SMEs. -Develop and maintain clear exit and contingency plans for critical supplier services. -Collaborate with our Sourcing, Legal, and Supply Chain Risk & Operations teams to support on category plans, governance, audit readiness, and reporting. -Maintain accurate supplier data, risk assessments and controls. -Identify opportunities for continuous improvement, cost optimisation and supplier led innovation. -Support with the business’s administration automation efforts. About You Our ideal candidate will… -Previous experience in supplier management, vendor governance or procurement, ideally within a regulated environment -Demonstrate a strong understanding of supplier performance management, governance and contract management -Have a good understanding of UK financial services third party risk and regulatory expectations (e.g. FCA, PRA, SS2/21) -Possess excellent stakeholder management skills, with the ability to influence and communicate effectively -Competently manage complex, high value and high risk supplier relationships -Be commercially aware, with an understanding of cost drivers and commercial levers -Showcase consistently strong organisational skills, with the ability to manage competing priorities and maintain oversight of key suppliers -Be proficient in using supplier management tools, risk systems, and reporting platforms. -Possess a desire to work on projects such as transformation, service improvement, or innovation initiatives with third-party suppliers Desirable -CIPS qualification or other procurement/supplier management certifications (desirable but not essential) -Background in operational resilience, third-party risk, or compliance Rewards and Benefits This role is a Band C in the LV= Structure. At LV= Savings and Retirement, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes: -30 days' holiday, with the option to buy up to 5 additional days -Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements) -An annual bonus scheme based on personal performance -Single-cover private medical insurance (with the option for you to upgrade to family cover) -Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance -Up to 20% discount on our life products for you and your immediate family -A group life assurance policy with 4 x your basic pay to go to your dependents (you’ll have the option to increase to 8 x cover) -Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service) -Access to our Employee Assistance Programme (EAP) for support when you need it -A virtual GP service -Shared parental leave -Up to 20% discount on our life products for you and your immediate family. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen. * We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

We have an exciting opportunity for a customer focused and dynamic Technical Service Delivery Manager to join our team. As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=. You will play a key leadership role within the LV= Technology Services Team responsible for overseeing the delivery of a designated portfolio of IT services provided by our IT outsourced partner. You will ensure delivery of our key service management capabilities across ServiceNow, Change Management (including the CAB) and Configuration Management/CMDB, as well as acting as an escalation point for one or more additional third-party providers. This role is offered on a permanent basis with a requirement for regular presence in our Bournemouth office. Key Responsibilities • Provide Technical Leadership for the services, ensuring adherence to standards and policies. Responsible for key decision making and acting as a point of escalation for service issues., • Lead related cross-functional outsource partner teams to deliver services ensuring effective collaboration and ensuring a “One Team” culture., • Lead Strategic Planning activities for the Services, developing and maintaining service roadmaps and driving change through continuous improvement initiatives. Ensure services are aligned to the needs of customers., • Drive Innovation with our outsource partner team by identifying emerging technologies and trends, evaluate their potential impacts on the services and lead implementation of transformative solutions to enhance service efficiency and user experience., • Identify Risks and Issues with the Services, working with Risk and outsourced partner team to identify mitigation and remediation activity and drive through Continuous Improvement or Projects as required., • Collaborate with PMO, manage the delivery of complex IT projects aligned with the Services where required, create business cases, agree budgets and ultimately deliver solutions aligned with the IT service delivery strategy and business goals., • Drive services to meet the strategic goals (and KPIs) of the LV Technology department including reducing vulnerabilities, improving customer satisfaction scores, reducing business impacts of change and incidents, increasing the levels of automation., • Act as Product Owner for our ITSM platform and manage outsource partner team to deliver best-practice ITSM processes and continual improvement. Own and drive the roadmap and backlog, including CMDB and CSDM adoption, Service Catalog quality, workflow automation and use of capabilities such as NowAssist, ensuring outcomes are measurable and aligned to LV= priorities., • Change Management: manage offshore team to deliver the end-to-end change process, ensure robust governance, quality and compliance. Chair/drive the Change Advisory Board (CAB) cadence and decision-making, improve change success rates and reduce risk to live services., • Configuration Management: ensure an effective, third-party-delivered process for CMDB accuracy and actionable delivery., • Demonstrate a strong customer-first mindset with the ability to maintain effective customer and colleague interactions., • Experience working with ServiceNow (or an equivalent ITSM tool), ideally including platform/product ownership, roadmap/backlog management and driving adoption of best practice., • Strong knowledge of ITIL Change Management and practical experience operating a CAB (including agenda management, risk/impact assessment, decision-making and stakeholder communication)., • Ability to translate technical reporting and discussion into customer outcomes and accurately identify areas of risk., • Solutions‑focused, confident and approachable, with strong problem‑solving and decision‑making skills., • Highly organised and self‑motivated, able to prioritise and manage multiple tasks independently with minimal supervision., • Strong communicator across verbal, written, presentation and facilitation settings; confident interacting at all levels., • Ability to think and act both strategically and tactically, with a clear focus on operational efficiency and service improvement., • Collaborative and inclusive team player, effective in diverse environments and skilled at resolving service‑level issues. At LV= Savings and Retirement, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes: -30 days' holiday, with the option to buy up to 5 additional days -Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements) -An annual bonus scheme based on personal performance -Single-cover private medical insurance (with the option for you to upgrade to family cover) -Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance -Up to 20% discount on our life products for you and your immediate family -A group life assurance policy with 4 x your basic pay to go to your dependents (you’ll have the option to increase to 8 x cover) -Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service) -Access to our Employee Assistance Programme (EAP) for support when you need it -A virtual GP service -Shared parental leave -Up to 20% discount on our life products for you and your immediate family. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen. Go on, bring your true self to LV=.

Portfolio Delivery Manager - Halifax We have an exciting opportunity to join us here at Covéa Insurance as a Portfolio Delivery Manager , within our Transformation Team! This is a hybrid position, combining the best of both worlds - working from home and spending time in our Halifax office. At Covéa, balance matters. We know life is busy, so we’re open to flexible hours, different working patterns, and arrangements that fit your circumstances. Many of our colleagues already work flexibly and we’re always happy to explore what works best for you. At Covéa Insurance , we’re all about protecting what matters most - whether it’s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we’re here to make a real difference. In this role, you’ll be working in a team where you will be accountable for the end-to-end delivery of one or more portfolios of projects and change, ensuring that outcomes are delivered predictably, safely, and in alignment with Covéa’s strategic objectives Step into a role where your potential is valued and your growth is supported. What does a day-to-day look like? * Leads the end‑to‑end delivery of a complex, multi‑initiative portfolio, ensuring alignment to business strategy and regulatory/technology requirements. * Owns portfolio‑level governance, risk, assurance, and decision‑making, providing clear escalation and recommendations to senior leaders. * Manages CapEx and OpEx performance across the portfolio, overseeing forecasting, financial risk, and investment trade‑offs. * Builds and develops high‑performing delivery teams, setting standards, coaching leaders, and strengthening long‑term capability. * Acts as a trusted senior partner to business and technology executives, communicating complex delivery issues with clarity and confidence. * Ensures delivery is outcome‑focused, driving benefits realisation, embedding change, and using data to improve performance over time. What will help you stand out? * Significant experience delivering complex and strategic projects and programmes across technical and business domains * Proven capability in multiple delivery methodologies, including Agile, Waterfall, and hybrid approaches for IT project delivery * Demonstrated ability to operate effectively at portfolio level, balancing priorities, risks, dependencies, and outcomes * Strong strategic thinking, consistently aligning delivery decisions with wider business objectives * Excellent stakeholder management, communication, and presentation skills, with influence at all organisational levels * Experience operating in regulated or highly complex organisational environments (desirable) Not sure if you tick every box? That’s okay! At Covéa, we understand that not every candidate will meet every requirement listed. If this opportunity excites you and you feel you could be a great fit, we warmly encourage you to apply. We are committed to building a diverse and inclusive team where everyone has the chance to thrive. Why join us? * Flexible working – 36.25 hours a week with flexitime & hybrid options * Annual pay review – Plus performance bonuses (up to 30% depending on level) * Generous holidays – 25–27 days + bank holidays, with buy/sell options * Pension perks – 7.5% employer contribution, rising to 9% with your input * A culture where everyone belongs – We're committed to diversity, equity and inclusion, with real action, employee-led community groups, and ongoing learning to make Covéa a place where everyone can thrive * Mental & financial support – Through our dedicated Wellbeing group * Career growth – Training, qualifications and apprenticeships to help you thrive * Health & wellbeing – Private medical cover, 24/7 Virtual GP, health checks, flu jabs & more * Drive in style – Tusker Car Scheme with fully maintained insured vehicles * Extra savings – Gym discounts, Cycle to Work, and retail offers via Perkpal * And much more ! Excited about this opportunity? So are we! Apply today and be part of our journey. As a Disability Confident Employer, we’re committed to fair and accessible recruitment. If you need any adjustments, support or alternative application options during the Recruitment process, then please reach out to our Recruitment Team at Applicants must currently reside in the United Kingdom and possess full and unrestricted right to work in the UK. Unfortunately, we are unable to offer Visa sponsorship for this role. Salary: Up to £71,000 (DOE) Working hours: 36.25

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Strategy & Transformation At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. As part of the huge growth in demand in our Energy Transition & Utilities practice, we are seeking an experienced senior leader to join our highly talented team, working on the pursuit and delivery of major advisory, consulting and transformation services across our sector. Our clients within Energy Transition & Utilities include those within the sub-sectors of Energy Networks, Energy Retail, Energy Central Markets, Water and Nuclear. Driven by major investment in the sector and the unique position of our Capgemini Invent business, we are seeing a significant increase in demand for our services and teams. Our vast utilities experience, strong strategic and business transformation skillset, a deep understanding of digital, data and a highly collaborative approach has allowed us to build a successful track record of delivering leading edge consulting services and solutions for our clients. Our further growth will be fueled by key deals – the significant work that will move the dial for our clients’ business and set the standard for consulting impact in the market. This role is designed to further expand and strengthen our position in this market. As a Managing Consultant or Senior Manager within our practice you will help set direction, drive forward the business, build senior client relationships, model our values and behaviours and coach and develop junior members of the team. You will combine nuclear sector expertise with strong consulting skills, leading client engagements and supporting the expansion of our client base across the full civil nuclear lifecycle. In this role, you will: • Be a part of the leadership team and contribute to shaping the strategy and direction of the sector team at Capgemini, • Manage the delivery of projects and programmes, including defining the vision and scope, setting strategic direction, owning key relationships with senior client representatives, driving teams forward towards agreed outcomes and ensuring cohesion within your team, • Lead medium to large multi-disciplinary teams within large transformation programmes, being the focal point for your team members, owning project/programme deliverables and aligning with client delivery governance, • Take ownership and accountability for, the management of risks at the delivery, project, and programme levels, • Partner with client stakeholders to build asset management strategies and business/ investment cases and take accountability for the creation of project delivery plans and delivery roadmaps by members of your team, • Be a trusted partner to client stakeholders for defining future business and organisation models that combine an integrated view of people, process, technology, and data strategies, • Coach and mentor members of your team, ensuring that project goals/milestones are understood and prioritised whilst respecting the needs of individuals within your team, • Business Development - Utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network, • Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development, • Learning & Development - Training to support your career development and the skills demand within the company, certifications etc We’d love to meet someone with: • Experience working in a consulting delivery role; that may include managing the delivery of capital infrastructure projects both as part of a team and as a leader, • Excellent consulting skills, meaning experience of working in a major Consulting firm, and/or in industry but with a Consulting background, • Proven ability to be successful in a matrixed organisation, and to lead peers in selling and delivering consulting solutions, • Prior experience of working within an asset intensive industry in operational asset management and performance improvement, • You collaborate and communicate well with others, building and maintaining strong networks and working effectively both as a leader and a colleague, • You delegate effectively, ensuring that members of your team are given clear direction and are empowered to drive the desired outcomes, • You thrive in fast-paced, high-performing environments and drive excellence in project delivery, holding yourself to the highest of standards and setting an example for your team, • You constantly demonstrate a proactive ‘growth’ mindset and actively work with leadership to pursue opportunities that you have identified, • You are a business and people leader You’ll thrive in a collaborative and diverse environment that empowers you to innovate, grow your skills, and make a real impact—whether you’re shaping solutions for clients or driving positive change in society. You will be supported by a culture that values inclusion, continuous learning, and the freedom to bring your authentic self to work every day. At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

We are pleased to announce an exciting opportunity for an experienced Sourcing Manager to join our established, supportive team here at LV=. As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=. You’ll play a key role in shaping our supplier landscape and delivering measurable commercial and strategic value. This is a high impact role within our Sourcing team, leading sourcing activity across key spend categories in a regulated financial services environment. You’ll act as a trusted business partner, driving robust category strategies, leading end to end procurement activity and ensuring that supplier arrangements can support business objectives, manage risk, and enable sustainable growth. Key Responsibilities -Build strong relationships with stakeholders to understand and support their objectives, identify any issues and proactively work to strategise and make improvements where possible. -Competently lead complex or high‑value sourcing initiatives across multiple internal stakeholders. -Develop and deliver Category Plans aligned to business objectives, focusing on cost reduction, risk mitigation, and sustainability. -Lead end‑to‑end sourcing activity, including RFx development, supplier engagement, evaluation, negotiation and award recommendations. -Analyse pricing and total cost of ownership and leading on commercial negotiations with suppliers. -Draft and negotiate robust commercial terms and contracts, working closely with Legal and Risk colleagues, with a good understanding of contract law. -Ensure that sourcing activity complies with internal governance, policy and regulatory requirements. -Support supplier risk assessments and due diligence, acting as the main supplier contact. -Maintain accurate sourcing and contract records. -Collaborate with Supply Chain Risk & Operations to support auditability and effective use of systems. -Ensure a smooth handover of new suppliers to the Supplier Management team. About You Our ideal candidate will… -Be a forward-thinking, positive individual with a can-do attitude, a drive to develop within the role and a problem-solving mindset -Possess excellent organisation skills, with the ability to manage concurrent sourcing projects -Previous experience of running competitive sourcing processes effectively -Demonstrate proven experience in sourcing, procurement or category management, ideally within a regulated environment -Possess strong influential and interpersonal skills, with the ability to provide accurate information, ensuring that customers have all relevant information to make the right decisions for them -Demonstrate strong stakeholder management skills -Understand end‑to‑end sourcing processes, including RFx, negotiation and contracting -Possess excellent commercial and analytical skills, with a strong grasp of cost drivers and commercial models -Showcase robust organisational skills, with the ability to manage multiple priorities and projects -Have working knowledge of procurement governance, policies and third‑party risk considerations -Be able to use procurement or contract lifecycle tools and Microsoft Office programmes -Ideally have some knowledge of UK financial services regulatory expectations (e.g. FCA/PRA outsourcing rules, SS2/21) Desirable -Have gained CIPS or other relevant procurement qualification -Have experience of a category‑led procurement model -Understand ESG and responsible sourcing practices, with IT sourcing experience Rewards and Benefits: This role is a Band C in the LV= Structure. At LV= Savings and Retirement, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes: -30 days' holiday, with the option to buy up to 5 additional days -Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements) -An annual bonus scheme based on personal performance -Single-cover private medical insurance (with the option for you to upgrade to family cover) -Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance -Up to 20% discount on our life products for you and your immediate family -A group life assurance policy with 4 x your basic pay to go to your dependents (you’ll have the option to increase to 8 x cover) -Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service) -Access to our Employee Assistance Programme (EAP) for support when you need it -A virtual GP service -Shared parental leave -Up to 20% discount on our life products for you and your immediate family. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Business Development Manager to join our team in Avonmouth who will drive sales and order winning activities by actively promoting Portakabin products and services. Your skills as a Business Development Manager will play a critical role in ensuring commercial targets are consistently met or exceeded, through maintaining and building strong customer relationships to support continued business growth. Role Details: • Annual salary up to £42,000 dependent on skills and experience, • Uncapped commission earning potential based on the achievement of commercial targets, • Role based: Avonmouth, Bristol, BS10 7SD, • Contract type: Permanent, • Company car, • Eligible to join Private Medical Scheme, • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year., • Apply a comprehensive knowledge of Portakabin products, compliance, commercial processes and pricing policies to effectively convert sales opportunities., • Coordinate with colleagues to allocate, plan and prioritise work to maximise order winning potential., • Collaborate with other teams and functions to consistently meet or exceed commercial targets for the area., • Collaborate with other teams and functions to deliver excellent customer service and product quality from order win through to successful project delivery, ensuring a seamless and high-quality customer experience., • Maintain strong internal relationships and deliver outstanding customer service. Promptly resolve any service issues that could impact customer satisfaction, escalating when necessary., • Ensure compliance with company policies, governance standards and all legal and regulatory requirements, • Contributory pension including life insurance benefit, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Learning & development opportunities and resources, • Opportunity for career progression We are looking for someone who has: • Experience in a commercial role in a target driven environment., • Background in B2B sales with a track record of delivering results., • Experience in managing customer, client or account relationships., • Demonstrated ability to identify and convert new business opportunities., • Commercial awareness, keeping up-to-date with competitor activities and market trends., • Experience in selling and a confident negotiator with good influencing skills. We are conducting interviews during, or before, the week commencing Monday TBC NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled.

Job Type: Full time We have an exciting opportunity for a Development Manager to join our team within Vistry, at our office/site. As our Development Manager, you will Responsible for the pre-construction phases of development projects; overseeing all legal, design and planning issues and coordinating with estimating, mobilisation, and construction teams. General - To support the Regional Development Director and senior members of the Development team in the efficient running of the Development function. To ensure that allocated Company developments are processed and controlled with appropriate detail and due diligence instilled to add or protect value at all points of the development in order to satisfy financial performance criteria, project budgets and programme requirements. Financials – To support the Regional Development Director and senior members of the Development team to manage and ensure overall financial viability of development is maintained and controlled at all times including liaison with the Finance department to structure emerging business plans and 5 year forecasts. Legal - To support the Regional Development Director and senior members of the Development team to manage and oversee the legal requirements are met for a development in their responsibility Planning - To support the Regional Development Director and senior members of the Development team to secured pre-start on site activities including ensuring following planning conditions are discharged either directly or via liaison with the Technical team. (Region dependent) Internal Governance - To support the Regional Development Director and senior members of the Development team to secure internal governance approval and ensure that all other necessary permissions have been applied for and secured so that delays in developments do not occur. The Development Manager will be expected to coordinate the skills and resources of each function within the organisation together with appointing and managing external consultants to ensure that each development is optimized through efficient management. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 39 days annual leave plus bank holidays, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Christmas company shutdown, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position., • Proficient in MS Office programmes; particularly Excel, Word, and Outlook, • Experience in a development role within the Construction, Property Development or Housing Industry, • Proven ability to manage multiple projects and lead the development process., • Good geographic knowledge of the area, • Organised and methodical, with good attention to detail, • Highly numerate with the ability to undertake feasibility appraisals, • Highly literate and able to understand and interpret complex legal documentation, • Strong time management skills with an ability to prioritise, • Able to work under own initiative, having good decision making skills and a keen sense of responsibility, • Professional manner, • Able to work as part of a team as well as autonomously, • Ability to communicate well with individuals at all levels, • Able to travel on a regular basis throughout the area, with access to a vehicle on a daily basis, • A desire to continue with further education, • Experience of all stages of development including legal, design, planning related activities, and health and safety, • Assist the Land / New Business department during the pre-development programme and in certain instances to lead on land acquisition or renegotiation of terms on existing projects. Give advice to ensure all development issues are addressed in outline at the outset prior to conclusion of the purchase process and where appropriate coordination with the Technical team., • Ensuring the active involvement of the Development Team to facilitate early Handover of prospective Development sites from the Land / New Business Team to the full Project Team, • Settlement of the Construction Budget and programme, monitoring all Developments through a thorough review of development co-ordination checklists on a regular basis. Set realistic programmes to determine construction starts, sales opening and selling periods., • Management of the relevant Development Budgets and programme information in line with the Development Appraisal system at all times., • Liaison with the Legal department / appointed Solicitor / Technical department as required to ensure all relevant documentation is available at the requisite time including:, • Conveyance Plans, • Section 38 / 104 Agreements, • Open Space Agreements, • Service Wayleaves / Easements, • Freehold Transfer Contracts, • Carry out duties in compliance with the Company’s ISO9001 accreditation., • Support the Group Environmental Policy., • Prepare and submit a Post Investment Review and Ensure Project Close out Reports are completed and concluded, where appropriate via the Technical Team., • Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales., • Carry out Land Appraisals using Group software and ensure accurate ongoing monitoring and updating for budgeting purposes., • Prepare reports and risk registers to gain internal approvals and ensure audit compliance., • Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts., • Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate., • Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales., • Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design., • Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner., • Identify and mitigate against risk and work with colleagues, partners, and stakeholders to manage risk prestart on site., • When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times., • Follow the internal development process, ensuring all systems are maintained with accurate information at all times., • Resolve problems in collaboration with the project teams and colleagues and share learning to champion continuous improvement and ensure successful delivery of schemes., • Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company., • When required, assess new business opportunities, undertake feasibility work, and prepare ‘offer documentation’ as required., • Network with new and existing clients to identify opportunities to expand the business. Join us in making Vistry. #LI-AD1

Experience in Product Governance / Product Management within Wealth Management or Private Banking is preferred. The Product Manager will support two Product Approval Committee working groups, the ‘Life Cycle Management Panel’ , responsible for post-implementation reviews of the product set and t

Department: BIU & Customer Service Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Changing Lives through Education The Role: This role ensures our academic standards and regulatory frameworks consistently meet and exceed expectations. This is an opportunity for you to shape compliance within a growing higher education provider influencing best practice and excellence in delivery. The Audit officer will assist the audit manager and other colleagues with a range of internal audits that are designed to establish the level of compliance with established policies and procedures in key areas including, inter alia admissions, academic delivery, and student support. The Audit officer will be involved in all aspects of the audit including audit design, data/information collection, data presentation and report writing for a range of audiences. Collect data & procedural information from related departments under audit. Assist in internal audits as and when required in accordance with the audit plan. Help the department during external audits as and when they are conducted. Maintain records of all reports of suspected compliance violations. Maintain records of adequate steps taken by related departments to rectify their compliance violations. Bachelor's degree in a relevant field required; Strong understanding of compliance, governance, and ethical business practices, with experience working within regulatory frameworks. In-depth knowledge of both internal and external audit processes, risk management strategies, and safety standards. Proficiency in project management methodologies, ensuring effective delivery of outcomes. Analytical thinking to interpret data, trends, and information with attention to detail. 25 days annual leave, plus 8 public holidays ~Workplace pension scheme ~ Tuition reimbursement for career development courses ~ Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more ~ Perks@Work discounts platform, wellbeing centre and much more ~ Reward and recognition programme ~£500 award employee referral scheme ~ Discretionary annual performance bonus Everyone understands that what they do plays a role in helping students succeed. Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities.

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance. You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilitiesMultiuser Warehouse (MUW) • Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance., • Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT., • Maintain system data integrity and ensure adherence to operational workflows., • Create, update and maintain training documentation, SOPs and process guides., • Deliver training where required, while coaching and mentoring colleagues to improve capability and performance., • Regularly review warehouse processes, identify inefficiencies and implement improvements., • Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations., • Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively., • Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution., • Ensure compliance with health and safety, company policies and audit requirements., • Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services, • Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes., • Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements., • Provide hands-on operational support where needed to maintain continuity and performance., • Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission., • Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities., • Monitor revenue generation against targets, identifying risks and underperformance., • Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth., • Collaborate with internal stakeholders to introduce and implement new service offerings., • Ensure compliance with operational, financial and governance standards., • Maintain accurate documentation, reporting and audit trails for all Additional Service activity., • Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service, • Lead and manage the day-to-day operations of the Customer Service department., • Manage holiday approvals and coordinate sickness and holiday cover., • Create, maintain and adjust staff rotas to ensure appropriate cover at all times., • Monitor attendance and address absence issues as required., • Oversee accurate logging and maintenance of call records in AMIS., • Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests., • Maintain high office standards, ensuring organisation, professionalism and compliance., • Develop and implement customer service procedures and best practices., • Identify and drive process improvements across the department., • Ensure adherence to company policies and the BSL Labour Agreement., • Monitor team performance, provide coaching and drive continuous improvement., • Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy, • Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives., • Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership., • Monitor performance against targets, identifying risks and implementing corrective actions where needed., • Analyse operational and financial data to support informed decision-making., • Coordinate cross-functional teams to ensure aligned delivery of key initiatives., • Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations., • Conduct post-implementation reviews to assess impact and capture lessons learned., • Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance, • Provide guidance to management on process development, process support and conformance., • Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action., • Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience., • Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual, • Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required., • Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control., • Act as the gatekeeper for knowledge-based solutions stored in the AMIS system., • Support European deployment opportunities as they arise. Key relationshipsExternal, • Retail Business Partners, • Retail Inbound Suppliers Internal, • HCC Head of Operations, • Head of Customer Experience, • Operational Managers, • Additional Services Team, • CTIMs, • HR, • Finance, • IT, • Line Level Leaders What were looking for, • Strong operational leadership experience across warehousing, customer service or multi-function service environments, • Excellent people management, coaching and mentoring skills, • Strong commercial awareness and confidence working with financial and performance data, • Experience in process improvement, compliance, audits and operational reporting, • Ability to manage multiple priorities and departments effectively, • Confident communicator with strong stakeholder management skills

Key Responsibilities - Senior Programme and Bid Manager Lead and develop a high-performing team of Programme and Bid Managers Own the health, governance, and performance of the programme and bid portfolio Oversee bid strategy, execution, resourcing, and approval processes Ensure effective transitio