Governance officer jobs in United Kingdom

Salesforce Service Cloud LeadLocation: United Kingdom – London or ManchesterCareer Level: Senior ManagerJoin Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Salesforce Business Group, you’ll support a portfolio of clients spanning across all key industries. Helping leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent and help drive impactful change for some of the world’s most mission-driven institutions. About the Accenture Salesforce Business GroupAccenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture to turbo-charge our joint business and deliver outstanding customer experiences for our clients.The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this through leveraging deep expertise across sales, service, marketing and operations transformation. With extensive knowledge of Salesforce's industry-leading capabilities, we help clients modernise how they engage customers, empower employees, and drive operational excellence.You will join a team that combines the energy of a start-up with the scale and reach of one of the world's largest Salesforce practices. Working alongside industry experts, Salesforce product specialists, and senior business leaders, you will help shape the future of customer service transformation for some of the world's most recognised organisations.As a Salesforce Service Cloud Lead you will:Serve as the Salesforce Business Group's lead subject matter expert for Customer Service, providing strategic leadership across business, technology and operating model transformation.Own and develop the overall Service capability within the UK Salesforce Business Group, helping define our go-to-market strategy, offerings, thought leadership and growth agenda.Act as a trusted advisor to senior client stakeholders, including CIOs, Chief Customer Officers, Chief Digital Officers, Heads of Customer Operations and Contact Centre leaders.Lead large-scale Service Cloud and Agentforce transformation programmes, from vision and strategy through to solution design and delivery.Shape and drive customer service modernisation initiatives focused on omnichannel engagement, contact centre transformation, workforce productivity, customer self-service and AI-powered service operations.Help clients understand and adopt the next generation of customer service capabilities enabled by Agentforce, Generative AI and autonomous agents, balancing business value, governance and operational impact.Lead pre-sales activities, including opportunity shaping, executive presentations, solution strategy, commercial estimation and proposal development.Define Service Cloud target architectures, operating models and transformation roadmaps aligned to business objectives.Partner closely with Salesforce and Accenture leadership to build market presence and strengthen our position as a leading Customer Service transformation practice.Coach, mentor and develop Service Cloud consultants, architects and delivery teams across the Salesforce Business Group.We are looking for experience in the following skills:Extensive experience leading end-to-end Salesforce Service Cloud transformation programmes and customer service modernisation initiatives.Deep understanding of customer service operations, including:Contact centre and call centre operationsCase managementOmnichannel serviceWorkforce productivityKnowledge managementDigital self-serviceCustomer support operating modelsService metrics and performance managementProven ability to engage and influence senior executives and conduct strategic conversations with CIO-level stakeholders on customer service technology, organisational transformation and AI adoption.Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation.Experience defining service transformation strategies that combine process improvement, operating model redesign and technology enablement.Deep knowledge of Agentforce and emerging AI-powered service capabilities, with an understanding of how agentic AI will reshape customer service organisations over the coming years.Proven ability to architect enterprise-scale Salesforce Service solutions while balancing scalability, security, performance, maintainability and operational excellence.Strong commercial and consulting skills, including business case development, roadmap definition, executive storytelling and stakeholder management.Experience developing industry-leading propositions, offerings and thought leadership in the customer service domain.Ability to work creatively and analytically in problem-solving environments, thriving in dynamic and collaborative teams.CertificationsYou’ll hold the following certifications:Salesforce Certified Service Cloud ConsultantSalesforce Certified AdministratorSalesforce Certified Agentforce SpecialistAdditional Salesforce Architect, AI or Industry certifications are highly desirableSet yourself apartRecognised expertise in customer service transformation, contact centre strategy or customer operations consulting.Experience with leading Contact Centre as a Service (CCaaS) platforms such as Amazon Connect, Genesys, NICE, Five9 or Cisco.Strong understanding of the future of customer service in an AI-first and agentic operating environment.Active participation in the Salesforce community through thought leadership, speaking engagements or industry contributions.An understanding of the CIO, Chief Customer Officer and Customer Operations leadership agenda, including priorities, challenges, emerging technologies and performance metrics.Experience helping organisations define the role of autonomous agents alongside human agents within future service operating models.What’s in it for you:Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.Family-friendly and flexible work policies.Attractive pension plan with financial wellbeing support and resources.Private healthcare insurance plan and Mental Wellbeing support.Employee Assistance Programme, Career Development and Counselling.A range of generous Parental Leave offerings.Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.#LI-EUSNGCR01About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.SummaryLocation: London; Manchester, 2 Circle SquareType: Full time

Deputy Head of Legal & Compliance West London | Up to £100,000 per annum We are working with a leading financial services organisation to appoint a Deputy Head of Legal & Compliance to join its senior management team in West London. This is a high-profile leadership position, acting as deputy to the Head of Legal & Compliance and playing a key role across regulatory compliance, financial crime, legal, data protection and risk management. The successful candidate will be an experienced compliance and legal professional with strong knowledge of the UK regulatory environment and the ability to operate confidently at senior management, Board and regulatory level. The Role As Deputy Head of Legal & Compliance, you will support the Head of Legal & Compliance/MLRO in providing effective oversight of the organisation's legal and compliance framework. The role carries significant responsibility under the Senior Managers Regime, including responsibility for the Compliance Oversight Function (SMF16) and Money Laundering Reporting Function (SMF17). You will work closely with senior stakeholders across the business and will have regular engagement with Board-level committees, senior management and external regulators. Key Responsibilities Regulatory & Compliance Support the development and maintenance of a strong compliance culture across the organisation. Develop, review and maintain compliance policies and procedures in line with FCA, PRA and other applicable regulatory requirements. Lead and oversee compliance training and competency development programmes. Conduct horizon scanning and assess the impact of regulatory developments across relevant business and operational areas. Develop and implement a robust, risk-based Compliance Monitoring Plan. Oversee compliance monitoring activity across departments and branches, ensuring appropriate follow-up and remediation of findings. Monitor and report key compliance risks, KRIs and KPIs to senior management and relevant Board committees. Maintain and update the Management Responsibilities Map. Provide regulatory advice and guidance to business functions and senior stakeholders. Engage with internal and external stakeholders, including regulators. Review products, processes, policies and marketing initiatives to ensure ongoing regulatory compliance.Financial Crime Provide senior oversight of the organisation's financial crime framework. Develop and maintain policies and procedures covering AML, KYC, sanctions, anti-bribery and corruption, and fraud. Contribute to enterprise-wide financial crime risk assessments and MLRO reporting. Provide oversight of financial crime risks and remediation activity. Oversee fraud matters, including the consideration and pursuit of appropriate legal or criminal action where required. Ensure financial crime controls remain effective and aligned with regulatory expectations.Legal Review and advise on a broad range of commercial and legal agreements. Provide practical legal advice to senior management and business stakeholders, using internal expertise and external legal advisers where appropriate. Manage relationships with the organisation's panel of external solicitors. Oversee and manage litigation and other legal matters.Data Protection & Governance Provide oversight of compliance with applicable data protection legislation, working closely with the Data Protection Officer. Ensure appropriate governance, accountability and responsibility across the Legal & Compliance function. Identify competency and knowledge gaps within the team and ensure appropriate development and training is provided. Ensure Legal & Compliance responsibilities are appropriately reflected in performance management and accountability frameworks. Senior Management & Governance You will play an active role within the organisation's senior governance structure, including: Acting as Deputy to the Head of Legal & Compliance. Chairing the Legal & Compliance Committee. Participating in key senior management and risk committees. Regularly attending Board, Board Risk and Board Audit Committee meetings. Supporting the organisation in maintaining effective regulatory relationships and demonstrating strong governance and control. About You We are looking for a senior professional who combines strong regulatory compliance expertise with sound legal judgement and commercial awareness. You will ideally have: Significant experience in a senior legal, compliance, financial crime or regulatory role within financial services. Strong understanding of the FCA/PRA regulatory framework and UK financial services regulation. Experience operating within a regulated financial institution, ideally with exposure to banking or similarly complex financial services environments. Strong knowledge of AML, KYC, sanctions, financial crime, fraud and regulatory compliance. Experience developing and implementing compliance policies, monitoring programmes and governance frameworks. Experience engaging with senior management, Board-level committees and regulators. Strong legal contract review and advisory experience. Experience overseeing litigation and external legal advisers. Excellent stakeholder management and communication skills. The ability to challenge effectively, influence senior stakeholders and operate with a high degree of integrity and independence. Strong leadership and people-management capability, with experience developing and managing high-performing Legal & Compliance teams. Senior Managers Regime This position is a Senior Management Function (SMF) role and will carry significant individual accountability under the Senior Managers Regime. The successful candidate will be expected to demonstrate the highest standards of integrity, skill, care and diligence, maintain open and cooperative relationships with regulators, treat customers fairly and observe appropriate standards of market conduct. What's on Offer Salary: up to £100,000 per annum Senior leadership position within a highly regulated financial services environment West London location Significant exposure to executive and Board-level stakeholders Opportunity to shape and strengthen the organisation's Legal & Compliance framework Broad remit spanning regulatory compliance, financial crime, legal and data protection High-profile role with substantial responsibility and influence

Harper May is working with a London-based asset manager managing £8bn in AUM across listed equities and fixed income strategies. The firm is founder-led, backed by a respected institutional investor, and has grown steadily over the past five years through a combination of organic performance and selective acquisitions. The business is now at a stage where strengthening finance infrastructure and deepening operational resilience have become strategic priorities. They are seeking a Financial Controller to lead this agenda. \n The RoleReporting to the Chief Financial Officer, you will own the full cycle of financial accounting, reporting, and controls across the business. This is a hands-on role sitting between investment operations, fund administration, and external stakeholders. You will drive accuracy in NAV reporting, ensure compliance with FCA and AIFMD obligations, and build the control framework that underpins the firm's growth trajectory. \n\n • Lead the monthly and annual financial close, producing accurate statutory accounts and management reporting\n, • Establish and oversee a robust control environment across financial operations, fund accounting, and reconciliation\n, • Manage the external audit process and act as primary liaison with auditors and regulators\n, • Ensure timely and accurate NAV and performance reporting to investors and fund boards\n, • Drive process improvements in systems and documentation to reduce manual effort and operational risk\n, • Provide financial analysis and variance commentary to senior management and investment teams\n, • Monitor capital, liquidity, and balance sheet integrity in line with regulatory requirements\n\n What we are looking for \n\n • ACA, ACCA, or CIMA qualified with a minimum of seven years in financial controller or senior accounting roles\n, • Direct experience in asset management, fund accounting, or investment management\n, • Demonstrated strength in a regulated, governance-heavy environment\n, • Competence across fund valuation, performance reporting, and investor communication\n, • Ability to build and lead a small team, with strong stakeholder management skills\n, • Comfortable with ambiguity and rapid change in a growth-stage business\n

An exciting opportunity has arisen for an experienced Investigations Officer to join a leading London-based university within its Governance, Legal Services and Compliance function. This role plays a key part in ensuring student complaints, appeals, disciplinary and Fitness to Practise matters are managed fairly, transparently and in accordance with university regulations. \n You will act as a trusted adviser to stakeholders across the institution, leading complex investigations, providing expert guidance, and promoting best practice in investigation management. This is a highly visible role, contributing to procedural fairness, continuous improvement and the effective resolution of sensitive and complex casework. \n Role Information: \n\n • Job title: Investigations Officer\n, • Department: Governance, Legal Services and Compliance\n, • Salary: £25 – 30 per hour\n, • Location: London (on site once per month)\n\n Key Responsibilities: \n Investigations & Case Management \n\n • Independently manage a caseload of student complaints, appeals, disciplinary and Fitness to Practise investigations.\n, • Take end-to-end ownership of investigations, ensuring matters are handled impartially, thoroughly and within agreed timescales.\n, • Plan and scope investigations, identifying key issues, evidence requirements and relevant policies and procedures.\n, • Lead and advise on sensitive and complex investigations, providing expert guidance throughout the process.\n\n Evidence Gathering & Reporting \n\n • Gather, review and critically assess evidence including records, correspondence, statements and supporting documentation.\n, • Analyse complex and, where necessary, conflicting evidence to reach balanced, evidence-based findings.\n, • Produce clear, accurate and high-quality investigation reports, recommendations and outcome correspondence.\n, • Maintain complete, secure and auditable case records in line with regulatory and institutional requirements.\n\n Stakeholder Management & Advisory Support \n\n • Build strong working relationships with academic schools, professional services teams and senior stakeholders.\n, • Provide advice and guidance on university regulations, policies, procedures and good practice.\n, • Support formal hearings and appeals, providing guidance to panel members and managers where required.\n, • Ensure stakeholders are kept informed of case progress, outcomes and agreed actions.\n\n Training, Quality & Continuous Improvement \n\n • Coach and support colleagues in conducting fair, robust and effective investigations.\n, • Deliver training, guidance and resources to improve investigation capability across the university.\n, • Monitor trends and recurring themes in casework, identifying opportunities for service and process improvement.\n, • Contribute to the development of investigation standards, policies, templates and reporting practices.\n\n Candidate Profile: \n\n • Experience working within a UK Higher Education environment.\n, • Proven experience managing complex investigations, casework or dispute resolution processes.\n, • Strong understanding of complaints, appeals, disciplinary and/or Fitness to Practise procedures.\n, • Experience gathering and evaluating evidence and producing detailed investigation reports.\n, • Excellent analytical skills with the ability to make impartial, evidence-based decisions.\n, • Ability to build relationships and influence a wide range of stakeholders.\n, • Experience delivering training, guidance or coaching to support best practice.\n, • Strong organisational skills with the ability to manage competing priorities and deadlines.\n, • Formal investigation training is highly desirable.\n\n \n This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out. \n Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.

Join a market-leading, well recognised organisation in this Data Protection & Privacy role based in London (EMEA remit). \n A leading global organisation is seeking a highly knowledgeable Data Protection Officer and EMEA Head of Privacy to drive its data privacy and protection strategy across Europe, the Middle East, and Africa. This pivotal role offers you the opportunity to shape privacy governance frameworks, provide strategic advice to senior leaders, and ensure compliance with UK GDPR, EU GDPR, and other relevant legislation. You will be the primary point of contact for regulatory authorities in the UK, overseeing privacy risk management and supporting business initiatives involving emerging technologies. The organisation values flexibility, collaboration, and continuous professional development, making this an exceptional opportunity for someone passionate about privacy leadership and committed to nurturing a culture of privacy-by-design throughout a multinational environment. \n\n • Take ownership of privacy governance and compliance across multiple jurisdictions, ensuring policies and procedures are always up-to-date with evolving regulations.\n, • Act as the formally appointed UK Data Protection Officer, providing independent oversight and direct engagement with regulatory bodies such as the Information Commissioner's Office.\n, • Lead a network of privacy champions across EMEA, delivering targeted training programmes and promoting awareness of best practice in data protection throughout the organisation.\n\n What you'll do: \n As Data Protection Officer and EMEA Head of Privacy, your day-to-day responsibilities will centre around building a resilient privacy compliance framework that supports business objectives while safeguarding personal data. You will work closely with senior stakeholders to advise on regulatory risks, oversee complex international data transfers, manage records of processing activities, respond to data subject requests, lead incident investigations, and coordinate regulatory reporting. Your expertise will be instrumental in driving continuous improvement through regular audits, risk assessments, training initiatives, and collaborative engagement with external advisers. By fostering a culture of privacy awareness across all levels of the organisation-from executive leadership to operational teams-you will ensure that every aspect of business activity aligns with best practice in data protection. Success in this role requires you to balance strategic vision with practical implementation while maintaining open lines of communication between legal functions, IT departments, business units, regulators, suppliers, and external consultants. \n\n • Maintain and enhance the EMEA data protection strategy and governance framework by ensuring all policies, standards, and procedures remain current with applicable privacy laws.\n, • Provide strategic advice to senior management and business leaders on privacy-related risks, opportunities, and regulatory developments across EMEA.\n, • Monitor changes in privacy legislation and oversee implementation of required adjustments to maintain compliance throughout the region.\n, • Promote a culture of privacy-by-design and privacy-by-default within all business units by developing effective communication channels and guidance materials.\n, • Act as the principal point of contact for the UK Information Commissioner's Office (ICO) regarding all UK privacy matters, responding to enquiries from data subjects.\n, • Oversee compliance with UK GDPR, EU GDPR, PECR, and other relevant privacy legislation by managing records of processing activities and associated documentation.\n, • Advise on international data transfers including transfer impact assessments, mechanisms, and support compliance with emerging privacy laws across EMEA jurisdictions.\n, • Lead privacy risk assessments and data protection impact assessments (DPIAs), advising on high-risk processing activities while maintaining robust risk registers for each business unit.\n, • Manage incident response processes related to personal data breaches by assessing reportability requirements, coordinating notifications to regulators or affected individuals, and collaborating with legal and IT teams.\n, • Develop and deliver comprehensive privacy training programmes in partnership with Learning & Development teams while leading external advisers or consultants as needed.\n\n What you bring: \n\n • Qualified solicitor or barrister status or equivalent legal qualification is essential; alternatively exerience in a DPO role\n, • Extensive experience leading privacy and data protection programmes within multinational organisations operating across EMEA jurisdictions is highly desirable.\n, • Detailed knowledge of UK GDPR, EU GDPR, Data Protection Act 2018, PECR regulations as well as international data transfer requirements is crucial for success.\n, • Proven track record acting as or supporting a Data Protection Officer in a complex organisational setting is expected.\n, • Strong understanding of privacy risk management frameworks coupled with experience engaging regulatory authorities is necessary.\n, • Ability to provide commercially focused pragmatic advice on contractual arrangements involving suppliers or technology procurements is important.\n, • Excellent communication skills combined with stakeholder management capabilities are vital for influencing senior executives effectively.\n, • Privacy professional certifications such as CIPP/E, CIPM, CIPT or BCS Practitioner Certificate in Data Protection are advantageous but not mandatory.\n, • Experience managing privacy matters related to artificial intelligence governance or emerging technology regulation would be beneficial.\n, • Demonstrated ability to develop targeted training programmes for diverse audiences including senior management is preferred.\n\n \n \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

The Global Head of Compliance & MLRO will be responsible for leading the company's global compliance function and acting as Money Laundering Reporting Officer (MLRO) for their main UK regulated entity as well as their Canadian entity. \n Client Details \n AIMS listed FX & Payments Solutions firm. \n Description \n Compliance Leadership \n\n • Lead and oversee the global Compliance function across multiple regulated jurisdictions.\n, • Develop, implement and maintain the organisation's compliance strategy, governance framework, policies and procedures.\n, • Ensure ongoing compliance with all applicable regulatory requirements and industry standards.\n, • Provide strategic advice to senior leadership on regulatory developments, compliance obligations and emerging risks.\n, • Monitor legislative and regulatory changes and ensure appropriate implementation across the business.\n\n Financial Crime & MLRO Responsibilities \n\n • Act as the nominated Money Laundering Reporting Officer (MLRO) in relevant jurisdictions and oversee local MLRO resources where applicable.\n, • Review high-risk customer relationships, complex transactions and escalated financial crime matters.\n, • Determine whether suspicious activity requires reporting to relevant authorities.\n, • Maintain and continuously enhance the firm's AML, Counter-Terrorist Financing, sanctions and anti-fraud frameworks.\n, • Ensure the effectiveness of transaction monitoring, sanctions screening, customer due diligence and financial crime controls.\n, • Serve as the primary point of contact for law enforcement agencies, regulatory bodies and financial intelligence units in relation to financial crime matters.\n\n Regulatory Management \n\n • Act as the primary liaison with regulators and supervisory authorities.\n, • Oversee regulatory reporting obligations and regulatory submissions.\n, • Support licensing applications, regulatory permissions, audits and supervisory reviews.\n, • Ensure the organisation responds effectively to regulatory developments and changes in applicable legislation.\n, • Lead and oversee customer outcome frameworks, ensuring products, services and communications meet regulatory expectations.\n, • Ensure the organisation can demonstrate fair customer outcomes, appropriate governance and effective monitoring arrangements.\n\n Risk Management & Controls \n\n • Own and lead the enterprise-wide risk management framework.\n, • Develop and maintain the organisation's risk appetite framework in partnership with the Board and Executive Team.\n, • Ensure effective governance through a robust three-lines-of-defence model.\n, • Embed strong risk identification, assessment, monitoring and mitigation processes across the business.\n, • Oversee the implementation and effectiveness of controls across operational, commercial and product functions.\n, • Maintain oversight of the corporate risk register, ensuring risks are appropriately assessed, escalated and mitigated.\n, • Deliver regular reporting to senior management and the Board on risk exposures, emerging risks and mitigation activities.\n, • Maintain responsibility for compliance and risk-related policies, frameworks and programmes, including: \n \n, • Anti-Money Laundering (AML)\n, • Counter-Terrorist Financing (CTF)\n, • Sanctions Compliance\n, • Fraud Prevention\n, • Anti-Bribery & Corruption\n, • Data Protection and Privacy\n \n\n Scaling Compliance \n\n • Support the continued evolution and scalability of the compliance and risk framework as the organisation grows internationally.\n, • Identify opportunities to improve efficiency through technology, automation and enhanced controls.\n, • Build, develop and mentor a high-performing compliance and financial crime team.\n, • Partner with stakeholders across Operations, Product, Technology and Commercial functions to embed compliance and risk considerations into business processes and decision-making.\n\n Training & Culture \n\n • Develop and deliver compliance, risk and financial crime training programmes across the organisation.\n, • Foster a strong culture of integrity, accountability and regulatory awareness.\n, • Promote proactive identification and management of compliance and financial crime risks.\n, • Ensure employees understand their regulatory obligations and responsibilities.\n\n \n Profile \n Required Experience \n\n • Significant experience in senior compliance leadership roles within financial services.\n, • Prior experience acting as MLRO within a regulated payments, fintech, or FX environment.\n, • Strong understanding of AML/CTF regulations and financial crime frameworks.\n, • Experience working with regulators and managing regulatory relationships.\n, • Experience scaling compliance processes in high-growth fintech or payments environments.\n, • Demonstrated ability to translate regulatory requirements into practical business processes.\n\n Jurisdictional Knowledge \n\n • Strong knowledge of regulatory frameworks in one or more of the following: \n \n, • UK regulatory environment (FCA regulated firms, payments/EMI environment)\n, • UAE regulatory framework (DFSA / ADGM / Central Bank regimes)\n, • Canadian financial regulatory framework\n \n\n Job Offer \n\n • Highly competitive daily rate.\n, • Flexibility of fractional, interim and potentially full-time permanent role.\n, • London HQ.\n

Buttle UK \n Head of Finance \n £58,994 – £62,321 per annum \n Permanent, Full Time (35 hours per week) \n Hybrid working, up to 2 days per week in the office (one day must be Monday) \n Kennington Park Workspace, London, near Oval Station \n \n Buttle UK believes that poverty and crisis should not define a child's future. Through its Chances for Children grants programme, the charity provides fast, targeted support to children and families facing financial hardship and challenging circumstances across the UK. As it delivers its ambitious 2025-2030 strategy, Buttle UK is investing in its people, systems and infrastructure to increase its impact and support even more young people. \n Reporting to the Director of Finance & Operations, the Head of Finance will lead financial reporting, controls, budgeting, forecasting and cashflow management across Buttle UK. This hands-on leadership role combines operational delivery with strategic oversight, ensuring robust financial systems, effective planning and strong financial governance. Working closely with colleagues across the organisation, you will provide financial insight, oversee grant finance, drive process improvements and lead a small finance team to support informed decision-making and organisational success. \n This is an excellent opportunity for a qualified finance professional who combines technical expertise with strong stakeholder engagement and is motivated by making a meaningful contribution within a purpose-driven organisation. \n \n Key Responsibilities \n\n • Lead the development, documentation and continuous improvement of financial reporting processes, controls and procedures.\n, • Ensure timely and accurate production of management accounts, financial reports and balance sheet reconciliations.\n, • Oversee budgeting, forecasting, reserves monitoring and longer-term financial planning activities.\n, • Develop and maintain cashflow forecasts to support financial sustainability and effective decision-making.\n, • Provide high-quality financial insight, analysis and advice to senior leaders, budget holders and other stakeholders.\n, • Support robust financial oversight of grant-making activity, ensuring compliance, transparency and effective management of restricted and unrestricted funds.\n, • Drive improvements to financial systems, reporting frameworks and organisational processes, identifying opportunities to increase efficiency and strengthen controls.\n, • Build strong partnerships across the organisation, acting as a trusted advisor and promoting financial literacy and accountability.\n, • Lead, coach and develop the Senior Finance Officer and Grants & Finance Administrator, fostering a culture of continuous improvement and high performance.\n, • Support statutory reporting, year-end processes, audit requirements and wider financial compliance and risk management activities.\n\n \n About You \n We are looking for an experienced finance leader who combines strong technical expertise with a collaborative and proactive approach. \n You will bring: \n\n • A recognised accounting qualification (ACA, ACCA, CIMA or equivalent experience).\n, • Significant experience in financial reporting, controls, management accounting and finance operations.\n, • Experience of preparing and presenting management accounts, budgets, forecasts and financial analysis.\n, • A strong track record of improving financial systems, processes and reporting.\n, • Experience working collaboratively with non-finance stakeholders and supporting organisation-wide financial understanding.\n, • Experience leading, developing and coaching a small team.\n, • Strong analytical, organisational and problem-solving skills with high levels of accuracy and attention to detail.\n, • The ability to translate complex financial information into practical, accessible insights.\n, • Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels.\n, • A commitment to strong financial governance, accountability and continuous improvement.\n, • Alignment with Buttle UK's mission, values and commitment to supporting children and young people.\n\n \n Why Join Buttle UK? \n This is an opportunity to join a highly respected charity at an exciting point in its development and play a key leadership role in supporting children and young people across the UK. \n Benefits include: \n\n • Auto enrolment employer-matched pension contribution of 7% from start of employment.\n, • Life assurance scheme (3x annual salary).\n, • 25 days annual leave plus bank holidays.\n, • Three additional office closure days between Christmas and New Year.\n\n \n Safeguarding \n We are committed to safeguarding and protecting the welfare of children and young people. This also includes ensuring a safe environment for colleagues, trustees, funders and all those we work with. All our posts require the postholder to undertake a Basic or Enhanced check from the Disclosure and Barring Service (DBS) prior to joining Buttle UK. This post will require a Basic DBS check and the successful applicant will be asked to undertake checks to obtain this Certificate of Disclosure. Right to work checks and two references will also be required. \n Flexibility \n This role is expected to work flexibly across the organisation and may require occasional additional hours during key financial periods or as needed and agreed with the Director of Finance and Operations. \n \n Our commitment to Equity, Diversity and Inclusion \n We are a diverse and inclusive team and actively promote equity, diversity and inclusion in our work, underpinned by our values. We particularly encourage applications from those with lived experiences of childhood financial hardship and multiple social challenges. \n \n Apply Now \n Buttle UK is partnering with Allen Lane on the recruitment of this opportunity. \n Please send your CV together with a supporting statement (maximum one side of A4) outlining your suitability for the role. \n For further information or a confidential discussion, please contact Iain Slinn at Allen Lane. \n

Programme Support Officer - SEND Reform Programme \n Location: Barking Working Pattern: Hybrid (typically 3 days office-based, 2 days working from home) Rate: £22.54 per hour PAYE / £29.42 per hour Umbrella Contract: Temporary \n Join a High-Profile SEND Transformation Programme \n We are recruiting for an experienced Programme Support Officer to support the delivery of a significant SEND Reform Programme, helping to improve outcomes for children and young people with Special Educational Needs and Disabilities (SEND). \n This is an exciting opportunity to play a key role in a major transformation programme, supporting the implementation of the Council's new Experts at Hand model. Working across multiple workstreams and partner organisations, you will provide comprehensive programme management support, ensuring effective governance, reporting, planning and stakeholder engagement activities are delivered to a high standard. \n Key Responsibilities \n\n • Support the delivery of the SEND Reform Programme and associated transformation projects.\n, • Coordinate programme governance arrangements, including boards, steering groups, workshops and working groups.\n, • Prepare agendas, reports, presentations, action logs and decision trackers.\n, • Monitor programme milestones, risks, issues, dependencies and benefits.\n, • Maintain programme plans, risk registers, action logs and reporting mechanisms.\n, • Support the production of reports for senior leadership teams, governance boards and external assurance processes.\n, • Collect, analyse and present programme information to support decision-making and performance monitoring.\n, • Assist with programme communications and stakeholder engagement activities.\n, • Work closely with operational managers, schools, health partners and other key stakeholders.\n, • Support workshops, engagement sessions and co-production activities involving families and partner organisations.\n, • Contribute to benefits realisation, programme evaluation and performance reporting.\n, • Support procurement, financial monitoring and contract management activities where required.\n, • Ensure programme records are maintained in line with information governance requirements.\n, • Identify opportunities to improve programme management processes and operational efficiency.\n\n About You \n We're looking for someone with: \n\n • Previous experience supporting programmes, projects or transformation initiatives within a public sector environment.\n, • Strong organisational and administration skills with excellent attention to detail.\n, • Experience coordinating meetings, managing action trackers and producing reports.\n, • Strong analytical skills and confidence working with data, spreadsheets and performance information.\n, • Excellent communication and stakeholder management abilities.\n, • The ability to manage competing priorities and work across multiple projects simultaneously.\n, • Experience within local government, education, SEND or children's services would be advantageous.\n\n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

LEGAL COUNSEL - DATA PROTECTION AND PRIVACY 3-6 MONTH FIXED TERM CONTRACT FULLY REMOTE \n Role Overview: \n Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. \n Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team's paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. \n The successful candidate will be expected to manage routine matters with an appropriate degree of independence, enabling senior members of the Privacy Team to focus on complex and priority matters. They will work collaboratively with colleagues and escalate complex, novel, sensitive or high-risk issues to senior members of the Privacy Team as appropriate. Support on general commercial and contractual matters may also be required. \n Key Accountabilities: \n\n • Act as a point of contact for routine privacy queries from internal stakeholders and provide clear, practical and timely advice. Provide practical, day-to-day legal advice and support on privacy and data protection matters across multiple jurisdictions, with a particular focus on compliance with the UK GDPR, EU GDPR and related legislation.\n, • Review, draft and negotiate privacy-related contractual provisions and documentation, including data processing agreements, data sharing agreements, standard contractual clauses and other international data transfer arrangements.\n, • Support customer, supplier and technology transactions by identifying relevant privacy risks and proposing practical, proportionate and business-focused solutions.\n, • Assist with the review, completion and maintenance of data protection impact assessments, transfer risk assessments and legitimate interests assessments.\n, • Work with internal stakeholders, including colleagues in the Commercial, Product, Technology, Marketing, Procurement, Cybersecurity and People teams, to support day-to-day privacy compliance requirements.\n, • Assist with data subject rights requests, privacy complaints and other operational privacy matters. Assist with the preparation, review and maintenance of privacy notices, policies, procedures, templates, guidance materials and other compliance documentation.\n, • Support privacy governance, risk management, compliance monitoring and internal reporting activities.\n, • Monitor relevant developments in privacy and data protection law and regulatory guidance and assist the Privacy Team in considering their potential impact on the business.\n, • Develop and maintain a strong working knowledge of relevant privacy laws, regulatory guidance and the company's internal privacy policies and procedures, applying that knowledge when supporting and advising the business.\n, • Provide practical and clear guidance to internal stakeholders on contractual requirements, privacy risks and appropriate risk-mitigation measures.\n, • Identify and promptly escalate complex, novel, sensitive or high-risk matters to the Data Protection Officer or Legal Counsel - Data Protection and Privacy, as appropriate. Work collaboratively with colleagues across the Legal Team and wider business and contribute positively to the company's purpose, vision and values.\n\n About You: \n\n • A qualified lawyer in a common law jurisdiction.\n, • Approximately 2 - 3 years' relevant post-qualification experience gained in a law firm, an in-house legal team or a combination of the two.\n, • Practical experience advising on privacy and data protection matters, including the UK GDPR and EU GDPR.\n, • Experience reviewing, drafting and negotiating data processing agreements, international data transfer arrangements and privacy-related contractual provisions.\n, • Experience supporting privacy compliance projects and responding to day-to-day privacy queries from business stakeholders.\n, • An understanding of the legal requirements relating to international transfers of personal data, including the use of standard contractual clauses and related transfer assessments.\n, • Experience of general commercial contract review, drafting and negotiation.\n, • Strong legal drafting, analytical and problem-solving skills.\n, • The ability to identify material privacy risks and propose proportionate, commercially practical solutions.\n\n \n Please note you will receive an automated response advising you that we have received your CV. \n Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. \n We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Role Overview \n This role supports the Commercial Manager in the strategic and operational management of Nest's commercial and contractual arrangements, including oversight of Nest’s complex outsourcing contracts such as scheme administration and fund administration services. The role is responsible for supporting contract performance management, supplier governance, commercial risk management, and financial oversight to ensure value for money and the successful delivery of service \n The minimum criteria for this role are: \n\n • Experience of supporting significant business process outsourcing (BPO) commercial agreements in either the public or private sector\n, • Experience of monitoring and reporting on delivery against contractual requirements.\n, • Experience of identifying and resolving problems with third parties\n, • Experience of supporting the invoice payment process and maintaining accurate and up to date records and logs\n, • Experience of supporting contract management activities throughout the contract lifecycle, including maintaining documentation and managing contractual obligations.\n\n Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Flexible and agile working \n Everyone's personal situation is different. \n To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): \n\n • hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) \n, • reduce or vary working hours\n, • reduce or vary the days worked\n, • work compressed hours\n, • job share\n\n Click here to see the benefits we offer at Nest. \n For more information about our recruitment process click here \n Directorate/Department Overview \n The Finance Directorate, led by the Chief Financial Officer and their leadership team, is made up of two distinct teams: \n\n • Finance\n, • Strategic Sourcing\n\n This role sits within Nest’s Commercial Management team which is part of the Finance and Strategic Sourcing directorate. \n Organisational Overview \n Nest is an award-winning workplace pension scheme, the largest in the country. \n Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment. \n Diversity, Equity and Inclusion \n Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. \n We also recognise the importance of diversity of thought and other forms of neurocognitive variation. \n Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. \n We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications. \n Please note that this advert may close early if we receive a sufficient number of satisfactory applications. \n If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .

Given the seniority of this role, you will engage regularly and directly with a broad set of internal and external stakeholders: \n\n • Head of Reward — your direct line; a close collaborative partnership with significant mutual exposure\n, • Chief Financial Officer and Finance leadership — joint ownership of compensation budgets, headcount planning, and cost modelling\n, • Chief People Officer / HR Director — contributing to the people strategy agenda and translating it into reward design\n, • Executive Committee members — advising on senior-level pay decisions, role levelling, and retention arrangements\n, • Remuneration Committee (RemCo) — supporting the preparation and delivery of RemCo papers, data packs, and governance materials\n, • General Counsel and Compliance — navigating FCA remuneration code obligations and regulatory disclosures\n, • External advisers and remuneration consultants — managing relationships with benchmarking providers and reward consultancies\n, • People Business Partners — translating reward frameworks into practical guidance for the business\n\n Key Responsibilities \n\n • Lead the end-to-end annual compensation review cycle — from budgeting and benchmarking through to award letters and manager briefings\n, • Own the preparation and presentation of RemCo materials, including total remuneration analyses, policy proposals, and year-end reporting packs\n, • Drive the firm's pay benchmarking strategy, selecting and participating in relevant surveys and translating findings into actionable insight\n, • Lead on job architecture and grading, ensuring a robust and consistent approach to role levelling across the firm\n, • Oversee the benefits programme end to end — vendor management, renewal cycles, employee communications, and ongoing enhancement\n, • Act as the internal expert on FCA remuneration code compliance, supporting disclosures and regulatory submissions\n, • Develop and maintain reward policies, ensuring they are fit for purpose, clearly communicated, and consistently applied\n, • Partner with Finance on compensation cost modelling, scenario planning, and headcount-related budget management\n, • Lead on gender pay gap analysis and reporting, with accountability for narrative and action planning\n\n Identify and drive continuous improvement across reward processes, systems, and analytics capability \n Please reach out to for more information

Chief Financial Officer - PE-Backed Buy & BuildLondon | £180,000-£200,000 + 30% Bonus + Equity \n Cedar is partnered with an ambitious private equity-backed services business to appoint a Chief Financial Officer who will play a central role in delivering its next phase of growth and value creation. \n The business is at a pivotal point in its journey. With a significant acquisition pipeline, committed investor backing and substantial further growth planned, it requires a commercially astute and highly capable CFO to build the financial infrastructure needed to support rapid, acquisition-led expansion. \n Working in close partnership with the CEO, Board and private equity investors, the CFO will lead the evolution of the finance function and provide the financial leadership, insight and discipline required to execute the buy-and-build strategy successfully. \n This is a high-impact opportunity for an ambitious CFO to shape the financial architecture of a scaling group, lead multiple acquisitions and integrations, and participate directly in the equity value created. \n The Role \n\n • Act as a strategic partner to the CEO, Board and investors, providing commercial challenge, financial insight and leadership across the group.\n, • Lead and develop the outsourced finance function across Financial Control, FP&A, Treasury and Commercial Finance, creating a scalable model capable of supporting significant growth.\n, • Build and embed a best-in-class FP&A capability, improving forecasting, budgeting, KPI reporting and data-led decision-making.\n, • Establish robust governance, controls and reporting processes appropriate for a private equity-backed, multi-entity group.\n, • Deliver high-quality and insightful board, investor, lender and covenant reporting.\n, • Support future funding activity, including debt facilities, refinancing and ongoing lender relationships.\n, • Lead the financial workstream across acquisitions, including due diligence, modelling, transaction support, integration planning and post-deal delivery.\n, • Drive the successful integration of acquired businesses, standardising reporting, controls, systems and finance processes across the group.\n, • Lead the implementation and embedding of a group-wide ERP platform, improving consistency, automation and scalability.\n, • Strengthen cash flow forecasting, working capital management and performance visibility across the business.\n, • Build a high-performing finance capability that can evolve alongside the organisation's continued growth.\n\n Your Profile \n\n • Previous experience as a CFO or senior Finance Director within a private equity-backed business.\n, • A strong track record of supporting buy-and-build strategies and acquisition-led growth.\n, • Hands-on experience leading the financial integration of multiple acquired businesses.\n, • The ability to establish or significantly enhance FP&A, reporting and finance infrastructure within a scaling organisation.\n, • Strong exposure to private equity investors, Boards and lenders, including covenant and funding requirements.\n, • Experience implementing or embedding ERP systems across a growing, multi-entity group.\n, • Commercially strong and operationally credible leadership, combining strategic thinking with a willingness to remain close to the detail.\n, • The gravitas to influence investors and senior stakeholders while partnering effectively with operational teams.\n\n \n \n This represents an exceptional opportunity to join a well-backed business at a defining stage of its development. The successful CFO will have significant influence over the group's growth strategy, acquisition programme and future financial architecture, alongside a meaningful equity opportunity linked to long-term value creation.

Your new company \n A highly respected Lloyd's market insurance business based in the City of London is seeking an experienced Head of Compliance to lead and develop its compliance function. Operating within a dynamic and regulated environment, the organisation has a strong reputation for underwriting excellence and is committed to maintaining the highest standards of regulatory governance and compliance across its operations.This is an exciting opportunity to join a growing and well-established insurer at a senior leadership level, playing a pivotal role in shaping the compliance strategy and ensuring the organisation remains fully aligned with evolving regulatory expectations. \n Your new role \n As Head of Compliance, you will hold responsibility for leading the compliance framework across the business, acting as a key adviser to the executive team and Board on regulatory matters. The successful candidate will be approved to hold SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) responsibilities and will ensure the organisation maintains strong relationships with both the FCA and PRA. \n You will oversee the design, implementation and ongoing enhancement of the compliance monitoring programme, ensuring robust systems and controls are in place to identify, assess and mitigate regulatory risks. Working closely with senior stakeholders across underwriting, operations, risk and finance, you will provide expert guidance on regulatory developments and their impact on the business. \n The role will also involve managing regulatory reporting requirements, leading compliance reviews and investigations where required, overseeing financial crime and AML frameworks, and promoting a strong culture of compliance throughout the organisation. You will regularly engage with Lloyd's market requirements and ensure the business continues to operate in line with regulatory obligations and best practice standards. \n What you'll need to succeed \n To be successful in this role, you will be an experienced compliance leader with a strong track record within the London Market or Lloyd's insurance sector. You will possess in-depth knowledge of FCA and PRA regulations, as well as experience operating within the Senior Managers & Certification Regime, including previous experience holding or being approved for SMF16 and/or SMF17 responsibilities. \n You will have demonstrable experience developing and managing compliance monitoring frameworks, advising senior stakeholders on regulatory matters and implementing effective governance and control environments. A strong understanding of financial crime, anti-money laundering requirements, conduct risk and regulatory change management is essential.The successful individual will possess excellent stakeholder management and communication skills, with the ability to influence at Board and Executive Committee level. Experience working within a Lloyd's syndicate, managing agent or Lloyd's market insurer will be highly advantageous. \n What you'll get in return \n This is an opportunity to join a highly regarded Lloyd's insurance business in a key leadership position, where you will have significant influence over the compliance strategy and regulatory framework of the organisation. You will work alongside an experienced leadership team and play a crucial role in supporting the continued growth and success of the business. \n Flexible working options available, with a hybrid working model based in the City of London. A competitive salary and comprehensive benefits package are on offer, alongside excellent opportunities for professional development and career progression. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Head of HR – Full Time \n Location: London - The City Salary: 80k - 90k Hours: Full Time / Hybrid \n I am partnering with a highly respected and established organisation within the financial and professional services sector, who are seeking an experienced, commercially minded, and hands-on Head of HR to lead their people strategy and HR operations. Reporting directly to the Chief Operating Officer, this role will provide both strategic and operational HR leadership across the business, ensuring the organisation continues to attract, develop, engage, and retain exceptional talent. This is an exciting opportunity to shape the people agenda within a successful and growing organisation operating in a highly regulated environment. As the senior HR lead, you will oversee the full employee lifecycle, partnering closely with leadership teams to drive workforce planning, organisational design, employee engagement, performance management, talent development, reward, and HR governance. This role would suit an experienced HR professional who enjoys balancing strategic initiatives with hands-on delivery. \n What you'll do: \n\n • Develop and deliver the organisation's People Strategy in line with business objectives and long-term growth plans\n, • Provide trusted HR advice and guidance to senior leaders on a broad range of people matters\n, • Lead the HR function, ensuring a responsive, professional, and commercially focused service\n, • Support workforce planning, succession planning, and organisational design initiatives\n, • Oversee employee relations matters including performance, conduct, absence, grievance, disciplinary, and capability cases\n, • Maintain and develop HR policies, procedures, contracts, and employee documentation, ensuring compliance with employment legislation and best practice\n, • Lead recruitment, talent acquisition, onboarding, and retention initiatives across the business\n, • Partner with managers to identify future talent and skills requirements while supporting career development and succession planning\n, • Oversee performance management frameworks, appraisal processes, and objective setting programmes\n, • Design and coordinate learning and development initiatives, including leadership and management development programmes\n, • Support compensation reviews, bonus processes, benefits administration, and reward benchmarking activities\n, • Monitor HR metrics and provide management information and insights to senior stakeholders\n, • Drive employee engagement, wellbeing, diversity, equity and inclusion initiatives\n, • Ensure HR processes, controls, and governance frameworks meet legal, regulatory, and business requirements\n, • Manage and develop HR team members while overseeing relationships with external HR service providers and advisers\n\n Who you are: \n\n • Significant experience operating in a senior generalist HR leadership role with responsibility for the full employee lifecycle\n, • Strong knowledge of UK employment law and HR best practice\n, • Proven experience advising senior leaders on complex employee relations and people matters\n, • Experience developing and implementing HR policies, frameworks, and strategic people initiatives\n, • Strong background across recruitment, onboarding, performance management, reward, employee relations, and HR operations\n, • Experience leading HR projects, business change, or organisational transformation initiatives\n, • Comfortable balancing strategic thinking with hands-on operational delivery\n, • Excellent stakeholder management skills with the ability to influence and build credibility at all levels\n, • Strong leadership and people management capabilities\n, • Highly organised with excellent judgement, discretion, and attention to detail\n, • Experience within financial services, insurance, professional services, or another regulated environment would be advantageous\n, • CIPD qualified, ideally Level 7 or equivalent\n\n This is an outstanding opportunity for an experienced HR leader to join a successful and respected organisation, playing a key role in shaping culture, supporting business growth, and delivering a first-class people experience. If you're passionate about driving positive organisational outcomes through people, we'd love to hear from you. \n Tiger Recruitment is B Corp Certified, which means that we've been verified as meeting B Lab's high standards for social and environmental impact. \n Ref: SP208965 \n Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world. \n

About the RoleWe are looking for an experienced Risk Officer to support the development and implementation of an integrated risk management framework across the organisation. \n This is an excellent opportunity for someone with experience in risk, assurance, compliance or internal audit who enjoys working across multiple teams and helping organisations make better, risk-informed decisions. \n You will support the identification, assessment, management and reporting of strategic, operational and departmental risks. Working closely with risk owners and stakeholders, you will maintain risk registers, monitor mitigation activity, identify emerging risks and provide clear reporting and insight to senior stakeholders. \n You will also contribute to the ongoing development of the organisation's risk management framework, helping ensure that risk processes are aligned with recognised standards, regulatory expectations and good practice. \n Key Responsibilities \n\n • Support the implementation and continuous improvement of the organisation's risk management framework.\n, • Maintain and coordinate strategic and operational risk registers.\n, • Work with risk owners to review and update risks, ensuring mitigation plans are documented and progress is monitored.\n, • Identify and escalate emerging risks through appropriate governance channels.\n, • Prepare risk reports, analysis and insight for senior leadership and governance committees.\n, • Coordinate regular risk reporting cycles and risk review activities.\n, • Maintain accurate risk records, documentation and supporting evidence.\n, • Provide advice and guidance to colleagues on risk management processes, tools and good practice.\n, • Support audit and compliance activities relating to organisational risk and controls.\n, • Support the maintenance of relevant information security and control frameworks, including ISO 27001 where applicable.\n, • Coordinate internal audit activity, including meetings, information requests and follow-up actions.\n, • Act as a liaison between the organisation and internal auditors where required.\n, • Track audit findings, recommendations and associated management actions.\n, • Contribute to risk awareness, engagement and the development of a positive risk culture.\n, • Support other assurance, governance and compliance activities as required.\n\n About YouWe are looking for someone who can demonstrate: \n Essential \n\n • Degree-level education or equivalent relevant experience, knowledge and understanding.\n, • Experience supporting risk management frameworks, including strategic and operational risk registers.\n, • Experience contributing to internal audit, assurance or compliance activities.\n, • Strong written and verbal communication skills.\n, • Ability to communicate complex information clearly to both technical and non-technical audiences.\n, • Experience working collaboratively with a broad range of stakeholders.\n, • Strong relationship-building skills and the ability to support effective decision-making.\n, • Professionalism and confidence when dealing with challenging stakeholders.\n, • Ability to work independently, exercise initiative and operate effectively with limited supervision.\n, • Strong organisational skills and the ability to manage competing priorities.\n, • Experience working within regulated environments, defined policies or complex business processes.\n, • Ability to identify opportunities for improvement and recommend practical solutions.\n, • Experience producing clear reports, analysis or papers for senior stakeholders.\n, • Knowledge of risk management principles, governance and assurance practices.\n, • Understanding of how risk management supports organisational governance, compliance and decision-making.\n\n Desirable \n\n • Recognised qualification in risk management.\n, • Experience supporting the maintenance of ISO 27001 certification. \n \n, • Awareness of recognised risk management standards, regulatory expectations and industry best practice.\n \n

Our client, based in London, is currently recruiting for a Governance Officer on a 3 month temporary contract. \n The position is due to start immediately on a full-time basis. The hourly rate is negotiable based on experience for this position. \n Duties will include (but are not limited to): \n\n • Providing secretarial support to the University’s Council, Academic Board and other committees\n, • Directly servicing Council and other key corporate governance committees as required, ensuring their annual cycles of business are fulfilled, including the coordination and timely preparation and submission of statutory returns\n, • Managing official College communications with external Trustees and develop effective communication channels between Trustees and internal stakeholders\n, • Ensuring good governance infrastructure by planning and overseeing an ongoing cycle of concurrent projects, including appropriate timetabling for all College committees\n, • Developing and managing the implementation of a robust and inclusive committee vacancy, nominations and elections process across all College committees\n, • Maintaining and developing the governance sections of the intranet and website to ensure all information is accurate and up to date\n\n Rewards and Benefits: \n\n • Hybrid working\n, • Flexible working days\n\n \n Working hours: \n\n • 37 hours per week\n, • Monday – Friday, 9am-5pm\n\n \n Please note that you require recent experience to apply for this role. \n \n James Andrews is acting as an employment agency and business in relation to this role. \n At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. \n Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

\n • Business Operations Manager\n, • North East London\n, • Office Based\n, • Salary: upto £75,000\n\n \n About the Role \n We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes. \n The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands-on, operational approach to improving performance and embedding excellence across teams. \n The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day. \n \n What You’ll Be Doing \n Growth & Development \n\n • Lead company-wide learning and development programmes\n, • Identify skills gaps and implement targeted training initiatives\n, • Design clear career pathways and progression frameworks\n, • Support and coach current and future leaders\n\n \n Operational Excellence \n\n • Take ownership of internal operations, ensuring efficiency and scalability\n, • Review and improve systems, workflows and ways of working\n, • Act as a senior escalation point for cross-functional issues\n\n \n Risk & Governance \n\n • Manage and review company insurance policies to ensure appropriate coverage\n, • Identify and mitigate operational and commercial risks\n, • Ensure ongoing compliance across the business\n\n \n Data & Compliance \n\n • Act as ICO Officer, leading data protection and GDPR compliance\n, • Maintain robust policies, procedures and training\n, • Oversee Subject Access Requests and data-related queries\n\n \n Systems & Infrastructure \n\n • Oversee and optimise the current FileMaker CRM\n, • Lead evaluation and implementation of future systems\n, • Ensure systems support commercial and operational teams effectively\n\n \n Brand & Visibility \n\n • Own the corporate website and ensure alignment with brand and business priorities\n, • Drive continuous improvement in external presentation\n\n \n Recognition & Awards \n\n • Lead internal recognition initiatives\n, • Drive participation in industry awards and external recognition\n\n \n People & Culture \n\n • Partner with senior leadership to deliver a people strategy aligned with growth plans\n, • Help evolve the business into a flexible, inclusive, high-performing workplace\n, • Drive initiatives that enhance engagement, wellbeing and retention\n\n \n What We’re Looking For \n\n • Experience in a fast-paced, commercial environment (events, media or agency preferred)\n, • Strong knowledge of UK employment law and compliance\n, • A hands-on leader who can balance strategy with delivery\n, • Confident influencing senior stakeholders\n, • Highly organised, solutions-focused and adaptable\n, • Experience improving operational processes and systems\n, • Comfortable managing multiple priorities in a dynamic environment\n\n

Positive Employment is currently recruiting for an Income Project Officer for our client, a local government organisation based in Wembley, London. \n The successful post holder will play a key role in maximising income for Housing Management through robust rent collection and arrears management across a varied portfolio of properties and tenures. You will provide a high-quality, customer-focused and legislatively compliant income collection service, working closely with colleagues across Housing Management, Housing Needs, Adult Social Care and other partner services. \n The role will also work closely with the Income Project Manager and Income Maximisation Service Manager to deliver targeted projects designed to improve income collection, reduce arrears and support tenants to sustain their tenancies. \n This role is a temporary contract with an initial contract length of 12 months with the possibility to extend. Hybrid working with 3 days per week in the office. \n Duties and Responsibilities but not limited to: \n\n • Maximise income for Housing Management through effective rent collection, arrears management and income maximisation activity.\n, • Manage rent arrears cases across a range of housing portfolios and tenures, ensuring rent is paid and arrears are reduced in accordance with Council policies and procedures.\n, • Maintain up-to-date knowledge of welfare benefits, particularly Housing Benefit, Universal Credit and changes arising from Welfare Reform.\n, • Advise and assist tenants and clients on welfare benefits, debt management and income maximisation, making appropriate referrals to specialist advice services.\n, • Work collaboratively with Housing Needs, Housing Management, Adult Social Care, Rent Accounting, Housing Resolutions, Emergency Housing and Social Work teams to provide a joined-up, person-centred service.\n, • Provide detailed engagement and support to tenants and clients in arrears, including conducting home visits and working from different sites where required.\n, • Negotiate sustainable repayment arrangements and monitor payment plans to ensure they remain effective.\n, • Participate in the letting and sign-up process to help ensure rent is received from the commencement of a tenancy.\n, • Prepare accurate reports on arrears cases, service performance and key performance indicators.\n, • Reconcile closed accounts and ensure Housing Benefit has been correctly allocated, overpayments are cleared and customer credits are refunded in accordance with Council policy.\n, • Refer and monitor former tenant arrears with external debt collection agencies and recommend appropriate write-offs for unrecoverable debt.\n, • Attend and present at court cases and evictions where required, ensuring the Council's interests are protected.\n, • Implement effective procedures for fraud prevention and refer suspected fraud or misrepresentation to the appropriate investigation team.\n, • Work with internal and external partners, including the DWP, advice agencies, Housing Associations and other relevant organisations.\n, • Contribute to welfare reform and income-related working groups and provide updates on emerging issues and their impact on income collection.\n, • Support the development of effective payment methods, including promoting Direct Debits and online transactions.\n, • Maintain accurate customer records and ensure all statutory and service reporting requirements are met.\n, • Proactively monitor performance against targets and escalate risks and issues appropriately.\n, • Respond to complaints, Members' enquiries and customer issues, taking ownership through to resolution.\n, • Contribute to resident engagement and consultation activities to improve service standards.\n, • Work flexibly across income maximisation projects and housing portfolios, responding to changing priorities and service requirements.\n, • Promote a commercial and holistic approach to income collection, ensuring rent and Council Tax accounts are kept in payment wherever possible.\n, • Support safeguarding, equality, data protection, information governance, health and safety and other relevant Council policies and procedures.\n\n Personal Requirements: \n\n • Relevant experience in income collection, rent arrears, housing management or income maximisation, ideally within a local authority or social housing environment.\n, • Good knowledge and understanding of Housing Benefit, Universal Credit, welfare benefits and welfare reform.\n, • Understanding of rent arrears procedures and pre-action protocols.\n, • Experience working with tenants/customers, including individuals with complex needs or vulnerabilities.\n, • Experience of working effectively within a multi-agency or multi-disciplinary environment.\n, • Strong negotiation, interviewing, influencing and debt-resolution skills.\n, • Ability to manage a varied caseload and multiple workstreams autonomously, prioritising effectively to meet deadlines and performance targets.\n, • Ability to interpret data, maintain accurate records and produce clear and accurate reports.\n, • Strong customer service skills with a commitment to first-time resolution, ownership and positive outcomes.\n, • Ability to build effective working relationships across multiple teams and with external agencies.\n, • Excellent communication skills, both written and verbal, with the ability to communicate with tenants, colleagues, senior officers and Members.\n, • Strong problem-solving and decision-making skills, with the ability to identify risks and achieve pragmatic solutions.\n, • Highly organised, self-motivated and able to work proactively with limited supervision.\n, • A flexible, positive and solution-focused approach to service delivery.\n, • Good IT skills, including Microsoft Office and relevant housing/customer management systems.\n, • Commitment to equality, diversity, safeguarding and delivering accessible services to residents.\n\n Working Hours: 36 hours per week, Monday to Friday. \n Pay: £28.19 per hour. \n Please note this role is within IR35

To support the continued expansion of the firm, our client is currently recruiting a Data Protection Officer in their compliance function. The successful candidate will be accountable for ensuring the firm's compliance with applicable data protection laws and regulations governing the use and handling of personal data. \n Client Details \n Our client is a London-based wealth manager that provides investment management, financial planning, retirement planning, and other financial solutions to individual and institutional clients. \n Description \n\n • Conduct privacy and data protection risk assessments, including evaluating the impact of new activities, systems, and initiatives.\n, • Provide guidance on embedding privacy requirements into business processes and recommend measures to reduce compliance risks.\n, • Support the ongoing development and improvement of the organisation's data protection framework, policies, and procedures.\n, • Collaborate with stakeholders across the business to identify, monitor, and manage privacy-related risks through established governance processes.\n, • Lead the management, investigation, and reporting of data protection incidents, including root cause analysis and implementation of corrective actions.\n, • Oversee key regulatory compliance activities, including records of processing, data subject requests, and delivery of data protection awareness and training programmes.\n\n Profile \n A successful Data Protection Officer should have: \n\n • A strong understanding of data protection regulations, including GDPR.\n, • 3+ years of experience within the financial services industry or a related field.\n, • Excellent organisational and analytical skills.\n, • The ability to communicate complex legal and technical information clearly.\n, • A proactive and methodical approach to problem-solving.\n, • Formal risk management experience preferred.\n\n Job Offer \n\n • Base salary ranging from £60,000 to £70,000.\n, • Flexible working arrangements, City of London office.\n, • Strong pension scheme.\n\n If you're interested in this role, apply now. \n \n People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Your new company \n A substantial international business is strengthening its European finance function and looking to appoint an experienced tax professional into a newly created leadership role.This is a visible position within a complex, fast-moving organisation, offering the opportunity to shape how tax risk, governance and regulatory responsibilities are managed across its European operations. You'll work closely with senior finance leaders and a broad range of commercial teams, with the freedom to improve existing processes rather than simply maintain them. \n Your new role \n You'll take overall responsibility for the effective management of tax compliance and governance across several European territories.The role will combine technical oversight, team leadership and senior stakeholder management. You'll ensure the business remains on top of its indirect and corporate tax requirements, while developing more consistent controls, reporting processes and documentation across the region.You'll also support the business with evolving regulatory charges and reporting obligations connected to products, packaging and wider environmental requirements.Key areas will include: \n\n • Leading the European tax compliance programme across multiple jurisdictions\n, • Overseeing indirect tax, corporate tax and related statutory obligations\n, • Managing and developing a geographically dispersed tax team\n, • Strengthening policies, controls and governance frameworks\n, • Supporting UK tax risk management and Senior Accounting Officer requirements\n, • Managing relationships with advisers and relevant authorities\n, • Improving the quality of tax data, reporting and systems\n, • Advising senior stakeholders on emerging tax and regulatory risks\n, • Working closely with finance, legal, commercial and operational teams\n, • Driving greater consistency and accountability across the European tax function\n\n What you'll need to succeed \n You'll be an experienced tax professional with a strong background in European or international tax compliance. This could suit someone currently working as a Senior Tax Manager, European Tax Manager, Head of Tax Compliance or in a broader tax governance position.You'll ideally have: \n\n • ACA, ACCA, CTA or equivalent experience\n, • Strong knowledge of VAT and UK corporate tax compliance\n, • Experience working across more than one European jurisdiction\n, • Previous responsibility for managing or coordinating a team\n, • A sound understanding of tax controls, governance and risk\n, • The confidence to work with senior finance and commercial stakeholders\n, • The ability to turn complex technical issues into practical advice\n, • Experience improving processes, systems or reporting\n, • Excellent organisation and the ability to manage competing deadlines\n\n Exposure to environmental taxes, product levies, packaging regulation or a large international consumer-facing business would be useful, but not essential. \n What you'll get in return \n ou'll receive a salary of circa £100,000, together with a performance-related bonus and comprehensive benefits package.More importantly, this is a genuine opportunity to take ownership of a broad European remit, influence senior decision-making and help build a more modern, commercially focused tax function.If you're interested in this opportunity, please apply with an up-to-date CV or contact me for a confidential discussion. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

General Manager – Access (Elective and Cancer) \n Location: London \n Contract: Fixed-term, Band 8D or competitive day rate \n Contract end date: March 2027 (with chance of extension) \n \n An exciting opportunity has arisen for an experienced General Manager – Access (Elective and Cancer) to join a large and complex healthcare organisation in London on a contract running until March 2027. \n \n This is a high-profile senior leadership role with responsibility for driving performance across elective access and cancer pathways, alongside oversight of key operational services. Working closely with the Chief Operating Officer and senior clinical and operational leaders, you will provide strategic and operational leadership to ensure sustainable performance, strong governance and an excellent patient experience. \n \n The Role \n As General Manager – Access (Elective and Cancer), you will provide leadership across a broad portfolio, with key responsibilities including: \n\n • Leading the delivery and oversight of elective access and cancer performance standards.\n, • Identifying emerging performance risks and ensuring robust recovery and improvement plans are in place.\n, • Providing expert leadership on access policy, pathway management, reporting, validation and data quality.\n, • Leading the development of sustainable elective care, capacity and demand strategies.\n, • Working with clinical and operational teams to deliver significant service and pathway improvements.\n, • Providing senior leadership across patient administration and associated operational functions.\n, • Supporting the delivery and improvement of outpatient and diagnostic services.\n, • Leading complex programmes of change across organisational and system boundaries.\n, • Developing productive relationships with senior clinicians, executives, commissioners and partner organisations across London.\n, • Managing senior teams and ensuring effective performance, development and succession planning.\n, • Contributing to financial planning, budget management and delivery of efficiency programmes.\n, • Representing the organisation at senior internal and external meetings.\n\n \n About You \n We are looking for an accomplished senior healthcare leader who can demonstrate: \n\n • Significant senior management and leadership experience within the NHS or a similarly complex healthcare environment.\n, • A strong track record of delivering elective access and cancer performance.\n, • Extensive experience of performance management, operational improvement and complex service transformation.\n, • Strong knowledge of capacity and demand management and service improvement methodologies.\n, • Experience of leading and developing large, multidisciplinary teams.\n, • Strong financial and budget management capability.\n, • The ability to interpret national policy and translate it into effective local delivery.\n, • Experience of working effectively with Executive-level colleagues and senior clinical leaders.\n, • Excellent stakeholder management, influencing and communication skills.\n, • The ability to operate confidently in a complex, high-pressure and politically sensitive environment.\n, • Highly developed analytical, problem-solving and strategic planning skills.\n\n

Parent Carer Forum Co-production Support Officer \n Location: Barking Working Pattern: Hybrid (typically 3 days in the office and 2 days working from home) Rate: £22.54 per hour PAYE / £29.42 per hour Umbrella Contract: Temporary, 3 months initially with view for further extension \n We are seeking an enthusiastic and passionate Parent Carer Forum Co-production Support Officer to join a high-profile SEND Reform Programme, helping to ensure that the voices of children, young people and families are at the heart of service design and delivery. \n This is an exciting opportunity to support meaningful engagement and co-production across SEND services, working closely with parent carers, schools, partner organisations and professionals to drive positive change and improve outcomes for children and young people with Special Educational Needs and Disabilities (SEND). \n As part of the Council's ambitious SEND Reform Programme and Experts at Hand model, you'll play a vital role in ensuring lived experience directly influences decision-making, policy development and service improvement. \n Key Responsibilities \n\n • Support the development and delivery of co-production arrangements across the SEND Reform Programme.\n, • Work closely with the Parent Carer Forum and family representatives to promote engagement and participation.\n, • Coordinate meetings, workshops, focus groups and consultation activities.\n, • Promote participation opportunities to parent carers, children and young people.\n, • Gather, analyse and report feedback from engagement activities.\n, • Produce reports, summaries and briefing papers highlighting key findings and recommendations.\n, • Maintain stakeholder databases and communication networks.\n, • Support the implementation of engagement plans and co-production strategies.\n, • Ensure feedback from families is effectively captured and reflected in service improvement initiatives.\n, • Build strong relationships with families, schools, health partners, voluntary sector organisations and council services.\n, • Champion inclusive and accessible engagement opportunities for diverse communities.\n, • Help foster a culture of participation and co-production across Children's Services.\n\n About You \n To be successful in this role, you will have: \n\n • Experience working within engagement, participation, community development, family support or a related field.\n, • Experience organising and facilitating meetings, workshops, consultations or engagement activities.\n, • Excellent communication and relationship-building skills.\n, • The ability to engage effectively with a wide range of stakeholders, including families, schools, professionals and partner organisations.\n, • Strong organisational skills and attention to detail.\n, • Experience gathering, analysing and presenting feedback and information in a clear and meaningful way.\n, • Knowledge of GDPR, information governance and handling confidential information securely.\n\n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are recruiting for a growing boutique Independent Financial Adviser (IFA) firm seeking an experienced, commercially minded Head of Compliance to hold the SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) functions. \n This is a senior leadership role for an individual who can embed a practical, business-focused compliance culture while ensuring the firm continues to meet the highest regulatory standards. \n About You \n You will have a minimum of five years' experience performing SMF16 and/or SMF17 responsibilities within a well establsihed IFA firm. You will have a proven track record of developing and implementing effective compliance frameworks that support commercial growth rather than hinder it. \n You will be able to demonstrate experience in: \n · Preparing and presenting Consumer Duty annual reports. \n · Producing AML annual reports and fulfilling MLRO responsibilities. \n · Designing and delivering risk-based Compliance Monitoring Programmes. \n · Conducting high-quality advice file reviews and providing constructive feedback. \n · Completing and submitting RMAR returns. \n · Developing, implementing and continuously improving compliance policies, procedures and controls. \n · Maintaining accurate regulatory records and management information. \n · Managing complaints across all areas of financial advice. \n · Making and documenting Suspicious Activity Reports (SARs). \n · Supporting GDPR compliance and data governance. \n Qualifications & Experience \n The successful candidate will ideally hold: \n · Diploma in Regulated Financial Planning (or equivalent). \n · Relevant compliance qualifications. \n · Up-to-date Continuing Professional Development (CPD), including regular engagement with FCA publications, regulatory updates and industry forums. \n \n \n Technical Knowledge \n You will have experience implementing compliance technology and using systems to improve oversight, efficiency and reporting. You will understand how technology can enhance adviser support while maintaining robust regulatory controls. \n You will also have a strong understanding of: \n · FCA Handbook requirements. \n · Consumer Duty. \n · Anti-Money Laundering regulations. \n · Financial promotions. \n · Complaints handling. \n · Data protection and GDPR. \n · Adviser remuneration structures, including the effective use of non-financial incentives to drive positive behaviours. \n \n Personal Attributes \n We are looking for someone who: \n · Takes a pragmatic and commercially aware approach to compliance. \n · Builds bespoke compliance frameworks that fit the firm's culture and operating model, rather than relying on generic templates. \n · Can influence stakeholders at all levels through clear communication and practical guidance. \n · Is confident presenting to senior leadership and Board meetings, where performance and regulatory oversight will be challenged. \n · Collaborates effectively with advisers and operational teams to embed compliance into everyday business processes. \n · Drives continuous improvement and operational efficiency while maintaining excellent regulatory standards. \n · Is adaptable, forward-thinking and comfortable navigating an evolving regulatory, technological and economic landscape. \n \n What You'll Bring \n This is an opportunity to play a key role in the continued growth of a successful boutique IFA business with significant assets under management. \n You will help shape the firm's compliance strategy, ensuring that compliance is viewed as a business enabler—supporting advisers in delivering outstanding client outcomes while maintaining the highest standards of governance and regulatory oversight. \n · Collaborate effectively with advisers and operational teams to embed compliance into everyday business processes while retaining clear and consistent ownership of compliance decisions. \n · Drives continuous improvement and efficiency within the compliance function to help maintain operational efficiency while maintaining excellent regulatory standards. \n \n Additional Key Responsibilities: \n • Review and pre-approve higher-risk advice cases, including pension switches, EIS, VCTs, IHT planning and other complex recommendations. \n • Ensure client documentation, including Client Agreement and Suitability Report templates, remain compliant with FCA requirements and internal standards. \n • Provide compliance guidance to advisers, paraplanners and support staff throughout the advice process. \n • Support the Investment Committee in maintaining a compliant and well-governed Centralised Investment Proposition (CIP) and Centralised Retirement Proposition (CRP). \n • Work with operations, paraplanning and administration teams to maintain compliant processes and implement regulatory improvements. \n • Deliver compliance training and guidance to advisers and support staff, promoting a strong culture of regulatory compliance and continuous improvement. \n

The engagement involves acting as a Subject Matter Expert (SME) to support an audit review of an Investment Bank's Senior Accounting Officer (SAO) governance and testing framework. \n The focus will be on providing expert advice and guidance throughout the audit, helping to assess whether annual HMRC SAO attestations are supported by: \n\n • An appropriate controls framework\n, • A risk-based testing approach\n, • Robust governance processes\n, • Alignment with leading market practices\n\n The SME would not be responsible for conducting the audit itself, but would provide specialist input and challenge throughout the engagement. \n Commitment \n\n • Approximately 15 days of work between now and Christmas\n, • Spread across a 3-month audit\n, • Indicative schedule:\n\n\n \n, • Month 1: ~6 days (scoping and planning)\n, • Month 2: ~3 days (fieldwork support)\n, • Month 3: ~6 days (reporting and review)\n \n\n\n, • All days would be agreed and scheduled in advance\n\n Location & Flexibility \n\n • Remote working is fully supported\n, • Work can largely be completed in your own time\n, • Weekend working may be possible if preferred\n, • Flexibility can be accommodated around other commitments\n\n Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Associate Director, Change & Digital Transformation Location: Birmingham Office (Hybrid working with at least 2 days onsite and occasional travel to London) Contract: Permanent Salary: Up to £105,000 plus benefits Hours: Full time \n The General Dental Council (GDC) sits at the heart of the UK's dental system, protecting patients and maintaining confidence in the professionals who deliver dental care to millions of people every year. \n With a new strategy, Trusted and Effective 2026-2028, and a renewed ambition to become a more agile, digitally enabled and insight-driven organisation, we are embarking on one of the most significant periods of change in our recent history. From transforming Fitness to Practise and registration services to harnessing the opportunities presented by data, automation and AI, we are reshaping how regulation is delivered for the benefit of patients, the profession and the public. \n We are now seeking an Associate Director, Change & Digital Transformation to help lead this next chapter. Reporting to the Chief Operating Officer, this is a rare opportunity to influence at the highest level, drive and support organisation-wide transformation and leave a lasting legacy in a regulator with a clear public purpose. Could this be you? \n About the role \n Reporting directly to the Chief Operating Officer and working closely with the Executive Leadership Team, Council and senior stakeholders, this is a pivotal leadership position at the heart of the GDC's future. \n You will provide strategic leadership and support for the organisation's change and transformation agenda, shaping and delivering a portfolio of enterprise-wide programmes that improve services, operating models and organisational effectiveness. \n A significant focus will be on leading the transformation of key regulatory and customer-facing services, including Fitness to Practise, registration, customer journeys and process improvement. You will also play a leading role in developing the organisation's approach to digital transformation, ensuring that data, automation and AI are applied responsibly to improve outcomes for the public, dental professionals and our colleagues. \n Beyond programme delivery, you will establish and embed a strong organisational change capability, helping leaders across the GDC develop the confidence, skills and culture needed to sustain transformational change and continuous improvement. \n Leading a growing multidisciplinary function spanning change, programme management, business analysis and service design, you will be responsible for ensuring that transformation activity delivers measurable benefits and supports the successful delivery of the GDC's strategic ambitions. \n What you will bring \n Successful candidates will be able to demonstrate: \n • Strategic Transformation Leadership: Significant experience leading enterprise-wide business and digital transformation programmes in complex organisations, translating strategic ambition into measurable organisational, service and customer outcomes. \n - Change, Service & Operating Model Design: A proven track record of redesigning services, customer journeys and operating models at scale, applying continuous improvement methodologies such as Lean and Six Sigma to deliver measurable improvements in efficiency, effectiveness, user experience and organisational performance. \n - Digital, Data & Innovation: Strong understanding of how digital technologies, data, automation and AI can be applied to modernise services, improve decision-making and support sustainable organisational transformation. \n - Influence & Stakeholder Leadership: Credibility and experience working with executive teams, boards and senior stakeholders, building trust, influencing priorities and delivering change through partnership and collaboration. \n - Organisational Change & Culture: Experience establishing and embedding change capability, continuous improvement disciplines and a culture that enables people to embrace, sustain and benefit from transformation. \n - Leadership, Delivery & Benefits Realisation: A strong record of leading high-performing teams and transformation portfolios, with clear accountability for governance, investment, benefits realisation and value for money. \n If you are an accomplished transformation leader who is excited by the opportunity to help shape the future of a national regulator and deliver change with real public impact, we would love to hear from you. \n The GDC is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are dedicated to creating an inclusive workplace where everyone can thrive. \n This campaign is being supported by our advising consultants, Gatenby Sanderson. To arrange a confidential discussion, please do contact Sarah Luxford (Partner) or Duncan Ewart (Principal Researcher). \n To access the candidate pack which includes the full job description and guidance on how to apply, please click the apply button shown. You will be redirected to Gatenby Sanderson to apply. \n Closing Date: 12 noon, Monday 28 September 2026.

An outstanding opportunity has arisen to join a highly respected boutique Independent Financial Adviser as their Compliance Officer, taking responsibility for the SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) functions. \n This is a senior leadership role within a successful and growing wealth management business that advises high-net-worth individuals, entrepreneurs and families. The successful candidate will work closely with the Partners and senior management team to shape the firm's compliance strategy, ensuring regulatory excellence whilst supporting continued commercial growth. \n This is far more than a traditional compliance role. You'll play a key part in embedding a practical, business-focused compliance culture that supports advisers in delivering outstanding client outcomes while maintaining the highest standards of governance. \n \n Key responsibilities will include: \n\n • Holding SMF16 and SMF17 responsibilities\n, • Preparing and presenting Consumer Duty and AML annual reports\n, • Designing and delivering a risk-based Compliance Monitoring Programme\n, • Conducting technical advice file reviews and providing constructive feedback\n, • Completing RMAR returns and maintaining regulatory reporting\n, • Managing complaints and overseeing Suspicious Activity Reports (SARs)\n, • Reviewing and approving higher-risk advice cases, including pension switches, EIS, VCTs and inheritance tax planning\n, • Developing and enhancing compliance policies, procedures and governance frameworks\n, • Supporting the Investment Committee with governance of the Centralised Investment Proposition (CIP) and Centralised Retirement Proposition (CRP)\n, • Delivering compliance training and providing ongoing technical support to advisers, paraplanners and operational teams\n, • Driving continuous improvement across the compliance function through effective use of technology and management information\n\n \n The successful applicant will have previous experience undertaking SMF16 and/or SMF17 responsibilities within an established Independent Financial Adviser or wealth management firm. \n You'll possess a thorough understanding of the FCA Handbook, Consumer Duty, Anti-Money Laundering regulations, financial promotions, complaints handling and GDPR, together with a commercial approach that enables compliance to support business growth. \n Ideally, you will hold the Diploma in Regulated Financial Planning (or equivalent), relevant compliance qualifications and demonstrate an ongoing commitment to professional development. \n In return, you'll join a growing boutique wealth management business where your expertise will genuinely influence the future direction of the firm. Alongside a basic salary of £100,000+, the company offers a performance-related bonus, comprehensive benefits package, hybrid working and the opportunity to become an integral member of the senior leadership team. \n Please do contact mbf if you might be interested.

Harper May is working with a founder-led SaaS business that has reached £15m ARR and is preparing for the next phase of expansion. The company has established a strong product-market fit and is now moving into new verticals and geographies, requiring increased financial rigour around investment prioritisation, unit economics, and operational scaling. The business is seeking a Chief Financial Officer to build and lead the finance function from the ground up. \n The RoleReporting directly to the Chief Executive, the Chief Financial Officer will own all aspects of financial leadership and sit as an executive partner on strategy and decision-making. This is a hands-on appointment combining high-level financial stewardship with direct involvement in FP&A, cash management, and the build of a scalable finance infrastructure. \n Key Responsibilities \n\n • Develop and own the financial strategy, including pricing models, unit economics analysis, and profitability roadmaps\n, • Build internal FP&A capability from the ground up, establishing forecasting, scenario planning, and monthly performance reporting\n, • Manage cash flow, working capital, and balance sheet health across a growing operational footprint\n, • Lead fundraising and investor engagement processes, including due diligence and shareholder reporting\n, • Establish financial controls, governance frameworks, and systems architecture fit for scale\n, • Recruit and develop a finance team, setting standards for accuracy and insight delivery\n, • Partner with product and commercial teams on go-to-market financial modelling and ROI analysis\n\n What we are looking for \n\n • ACA, ACCA, or CIMA qualified with prior CFO or senior FD experience\n, • Track record in a SaaS, technology, or venture-backed environment\n, • Proven ability to build finance functions and embed strong processes in high-growth businesses\n, • Commercial mindset with confidence around strategic financial modelling and investment decisions\n, • Experience managing investor relationships and navigating funding rounds\n, • Comfortable taking ownership in a relatively lean environment with minimal finance infrastructure in place\n

Compliance Associate \n £35k - £40k per annum + benefits \n London / Hybrid (4 days a week onsite) \n Permanent \n \n Are you an organised and detail-focused compliance professional looking for your next challenge? Do you enjoy working across a broad range of compliance activities, from monitoring and reporting to training and policy development? If so, this could be the opportunity you've been looking for. \n We're recruiting on behalf of a highly respected financial services organisation seeking a Compliance Associate to join its collaborative Compliance team. You'll play a key role in supporting regulatory compliance across the business, helping to identify, monitor and mitigate risk while ensuring robust processes and controls remain in place. \n This is an excellent opportunity to broaden your compliance expertise, gain exposure to a wide variety of regulatory activities and work alongside experienced professionals in a supportive environment. \n What you'll be doing \n\n • Maintaining key internal compliance registers, including Insiders, Breaches & Incidents, Gifts & Entertainment, Personal Trades, Conflicts of Interest and Internal Training.\n, • Developing, completing and reporting on compliance monitoring activities covering client trades, personal account dealing, transactions, communications and social media.\n, • Supporting the implementation and ongoing use of online compliance monitoring systems, acting as a liaison with system providers where required.\n, • Carrying out ad hoc compliance reviews, assurance activities and risk-based monitoring.\n, • Monitoring for areas including Market Abuse, Insider Dealing, Best Execution and Vulnerable Clients, escalating concerns where appropriate.\n, • Producing weekly, monthly and annual management information (MI) and delivering clear compliance reporting.\n, • Processing wall-crossing notifications and escalating Suspicious Transaction and Order Reports (STORs) in line with regulatory requirements.\n, • Creating annual compliance training plans, administering online learning and delivering engaging in-person compliance training.\n, • Supporting the compliance onboarding process for new employees and promoting a strong culture of regulatory awareness.\n, • Writing, reviewing and improving compliance procedures, policies and documentation.\n, • Processing internal and cross-departmental compliance requests while providing advice and support to the wider business.\n, • Providing cover across the Compliance team, including SmartSearch alert clearing, AML/AMC checks and onboarding-related compliance activities.\n, • Managing compliance communications and contributing to continuous improvement across the compliance function.\n\n What you'll bring \n\n • Previous experience in a Compliance, Risk or Financial Crime role within financial services.\n, • Strong understanding of regulatory compliance, monitoring and governance processes.\n, • Experience maintaining compliance registers, producing MI and preparing compliance reports.\n, • Knowledge of market abuse regulations, personal account dealing, STORs and wall-crossing processes.\n, • Experience reviewing policies, procedures and internal controls.\n, • Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.\n, • Confident communicator with the ability to build relationships across the business and deliver compliance training.\n, • Proactive approach to identifying risks and recommending practical improvements.\n, • Strong written communication skills, with experience drafting procedures and compliance documentation.\n, • Desirable: Law degree, Master's degree, CISI Level 2 Fundamentals of Financial Services qualification, or working towards the CISI Level 3 Risk and Compliance qualification.\n\n If you've held any of these roles or used these technologies/skills, this role could be a great fit: Compliance Associate, Compliance Officer, Compliance Analyst, Risk & Compliance Analyst, Regulatory Compliance, Financial Crime Analyst, AML Analyst, Compliance Monitoring, Market Abuse Monitoring, Personal Account Dealing, STORs, Wall Crossing, Best Execution, Insider Dealing, Governance, Risk Management, Policy & Procedure Review, Compliance Training, Financial Services Compliance, CISI, MI Reporting. \n \n Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Head of Compliance (SMF16 & SMF17) \n Location: London (Mayfair) \n Working Pattern: Part-time - 2 - 3 days per week (office-based) \n Salary: £120k-£130k Competitive (pro-rata for 2 - 3 days per week) \n Deerfoot Recruitment is assisting a well-established independent financial planning business to recruit an experienced Head of Compliance to join its senior leadership team based in London. \n This is an excellent opportunity for a hands-on compliance professional to take ownership of a firm's compliance and financial crime framework while also operating at a strategic level. The successful individual will report directly to the Board and assume the SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) responsibilities. \n The role combines strategic leadership with day-to-day operational involvement and is ideally suited to someone who enjoys working closely with financial planners and senior stakeholders to promote strong governance, regulatory adherence, and positive client outcomes. \n Key Responsibilities \n Hold SMF16 and SMF17 regulated responsibilities. \n Lead and enhance the firm's Compliance Monitoring Programme using a risk-based approach. \n Conduct suitability and client file reviews, identifying trends and areas for improvement. \n Produce compliance management information, Board reports, and trend analysis. \n Maintain and update compliance policies, procedures, and regulatory documentation. \n Provide clear, pragmatic regulatory guidance to advisers and the wider business. \n Oversee the financial crime framework, including AML, sanctions, and fraud controls. \n Monitor regulatory developments and implement required changes. \n Act as key liaison with the FCA where appropriate. \n Support Training & Competence and adviser oversight frameworks. \n Foster and maintain a strong culture of compliance across the business. \n Candidate Profile \n The successful candidate will be an experienced compliance professional with a strong background in the IFA or financial planning sector and proven experience within an FCA-regulated environment. They will be comfortable operating at both strategic and operational levels, engaging confidently with senior leadership while remaining actively involved in day-to-day compliance activity. \n Essential experience includes: \n Prior experience at SMF16/SMF17 level or equivalent responsibility. \n Strong background within an IFA or financial planning business. \n In-depth knowledge of FCA regulation, SMCR, Consumer Duty, AML, and financial crime. \n Proven experience conducting suitability and file reviews. \n Experience developing Compliance Monitoring Programmes. \n Strong report writing, MI production, and Board-level communication skills. \n Experience maintaining compliance policies and procedures. \n Strong stakeholder engagement and communication skills. \n Desirable: \n Experience with Intelligent Office (IO). \n Relevant compliance qualification (e.g. ICA). \n What's on Offer \n Senior leadership role within a respected independent financial planning business. \n Opportunity to shape and enhance the compliance framework. \n Direct exposure to Board and senior decision-making. \n Competitive pro-rata salary, discretionary bonus, and benefits. \n Supportive and collaborative London-based working environment. \n To apply, please contact Deerfoot Recruitment for a confidential discussion regarding this opportunity. \n Head of Compliance & MLRO / Head of Compliance (SMF16/SMF17) / Compliance Director & MLRO / Compliance Officer (SMF16/SMF17) / Compliance Oversight Director / Head of Compliance - Wealth Management / Head of Compliance - Financial Planning \n Compliance Director - IFA Business / Head of Risk & Compliance - Financial Planning / Senior Compliance Manager (SMF16/17) \n Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

A privately-owned single-family office supporting a UK-based family and their personal, investment and business interests. Art is the family's principal asset class, alongside an investment portfolio, property and privately owned businesses. \n The office manages a number of entities and works closely with external accountants, tax advisers, lawyers, investment managers and other specialist providers. One entity is regulated as an art market participant for anti-money laundering purposes. \n About the role \n The CFO has broad responsibility for the family's financial affairs and the day-to-day running of the family office. It is a senior role that combines oversight with hands-on delivery, working directly with the principal and external advisers. The CFO will lead the family office team and act as a sounding board for the family in their financial decision-making. \n Leadership \n\n • Act as a trusted adviser to the family across their personal, investment and business\n, • Lead the family’s financial strategy, working with external advisers.\n\n Finance and reporting \n\n • Oversee financial and management reporting across the family office and associated businesses, ensuring the family have clear and relevant information to support decision-making.\n, • Prepare financial reporting and information for Family Council and board meetings, and follow up agreed actions.\n, • Manage the annual audit and the relationship with external\n, • Maintain robust internal financial\n\n Treasury, cash and banking \n\n • Manage treasury, cash flow, banking and funding requirements, including mortgages and intercompany balances.\n, • Oversee business and personal bill payments, payment authorisation controls and fraud risk.\n, • Oversee personal and business tax compliance, and work with external advisers on tax planning and advisory matters.\n\n Investments, art, property and family finances \n\n • Oversee investment reporting and cash flows, and coordinate with investment managers and advisers.\n, • Provide financial and operational oversight of the family's art collection and related art businesses.\n, • Oversee the financial aspects of rental properties including cost and cash flow\n\n People and team \n\n • Lead and develop the family office finance team and the art business team, including recruitment and performance management.\n, • Oversee HR, payroll and employment matters, working with external advisers and\n\n Advisers, costs and vendors \n\n • Manage and coordinate external advisers and service providers, and oversee family office costs, professional fees and supplier contracts, including\n\n ensuring the family office has the right mix of internal and external capability. \n\n • Oversee insurance arrangements, working alongside the Strategy\n, • Oversee IT systems, cyber security and external IT\n\n Governance, risk and regulatory \n\n • Act as Money Laundering Reporting Officer for the regulated art market participant entity, supported by the AML compliance officer, and oversee AML, legal and regulatory compliance.\n, • Oversee company secretarial and corporate governance requirements, and work with the management team and external advisers on the wider entity\n, • Maintain oversight of the family office risk framework and key financial, tax, statutory and governance deadlines.\n, • Identify financial, operational and governance risks and opportunities to ensure these are addressed appropriately.\n\n Essential skills and experience \n\n • Qualified accountant with proven experience in a senior finance\n, • Experience of working with UHNW individuals or in a family-run\n, • Strong personal and corporate tax literacy, with the judgement to direct advisers rather than defer to them.\n, • Experience of leading and developing finance or operations\n, • Comfortable operating both strategically and hands-on in a dynamic\n, • Sound judgement and discretion when dealing with sensitive and confidential\n, • Excellent written and verbal communication\n, • Able to work autonomously and manage competing\n\n Desirable skills and experience \n\n • Experience of the art market or other specialist asset\n, • Experience acting as MLRO or working within an AML-regulated\n\n If you would like to find out more about the role, please send a (preferably Word) copy of your latest resume.

We are pleased to be partnering with a unique, globally focused NGO as it grows its new UK base. \n The organisation works across governance, policy and global security and is now seeking a Finance Manager to help build a strong, scalable finance function and provide high-quality financial insight across the organisation. \n This is a broad role combining financial planning, management reporting, donor finance, business partnering and continuous improvement. Initially, it will include a significant hands-on element as systems, processes and controls are developed. As these become more established, the role will increasingly focus on value-added analysis, strategic planning and business partnering-although these will be important responsibilities from day one. \n About the role \n Reporting to the Chief Financial Officer, you will help ensure the organisation has the financial information, systems and processes required to support effective decision-making and continued growth. \n Key responsibilities will include: \n\n • \n Producing timely, accurate management information for senior management and the Board \n • \n Supporting the CFO with financial planning, organisational performance and risk \n • \n Designing and leading the annual budgeting process, working closely with budget holders \n • \n Providing regular cost-centre reporting, forecasting and financial analysis \n • \n Acting as a finance business partner to programme teams and other non-finance stakeholders \n • \n Leading donor budgeting, financial reporting and financial input into new funding proposals \n • \n Monitoring donor expenditure and advising teams on budgets, compliance and reporting requirements \n • \n Developing an effective approach to cost attribution across different donors and programmes \n • \n Leading donor audits and supporting wider assurance activities \n • \n Working with external bookkeeping, payroll, tax and accounting providers to deliver an efficient month-end process and strong control environment \n • \n Reviewing and improving finance policies, processes and systems \n • \n Supporting the assessment and potential implementation of a finance system suitable for a growing, multi-donor organisation \n\n The balance of the role will develop over time. In the early stages, you will need to be comfortable getting into the detail and helping establish reliable day-to-day processes. As the finance infrastructure matures, there will be greater scope to focus on analysis, organisational planning and proactive business partnering. \n The ideal candidate will bring: \n\n • \n Full or partial qualification as an accountant, such as ACA, ACCA or CIMA \n • \n Experience working with not-for-profit organisations and/or donor-funded programmes \n • \n A good understanding of donor budgeting, compliance and financial reporting \n • \n Experience producing useful management information, budgets and forecasts \n • \n The ability to interpret financial information and communicate it clearly to non-finance colleagues \n • \n Experience developing and implementing financial policies, processes or systems \n • \n Strong stakeholder-management and business-partnering skills \n • \n High levels of accuracy, organisation and attention to detail \n • \n Confidence working with Microsoft systems and Dynamics 365 \n • \n A practical, flexible and hands-on approach \n\n Experience in a start-up, scale-up or growing organisation would be particularly valuable. The successful candidate will be comfortable operating in an environment where some processes are still being developed and will enjoy creating the foundations for a more efficient and insight-led finance function. \n Key details \n Salary: £65,000 Contract: Permanent Location: London office, five days per week Start: As soon as possible Travel: Occasional short European trips \n Due to the confidential nature of the organisation's work, discretion is essential and the role is fully office-based. \n The selection process is expected to include an initial interview, panel interview, practical assessment, psychometric exercise and background checks. \n Altum Consulting and our client are committed to diversity, equity and inclusion. We welcome applications from candidates of all backgrounds and experiences. \n To apply or find out more, please submit your CV or contact us for a confidential conversation.

Head of Finance & Operations \n Location: Bromley, London (Hybrid) \n Salary: £31,500 per annum (£52,500 FTE) \n Vacancy Type: Permanent, Part Time22.5 hours per week \n Closing date: 18 September 2026 \n Interviews: w/c 28 September 2026 \n Greener and Cleaner is a grassroots, community-led charity based in Bromley. Founded in 2019 by local residents, we support people and organisations to take practical action on climate change and sustainable living at home, at work and in their communities. \n We have grown from a volunteer-led initiative into a thriving community charity, with over 7,000 members and around 90 active volunteers. We work collaboratively with our team, volunteers and wider community to create inclusive, non-judgemental spaces that encourage learning, participation and positive behaviour change \n About the role: \n We are looking for a Head of Finance & Operations to join our senior leadership team and provide leadership across the charity's finance and internal operations. \n This is a broad and influential role, working closely with the CEO, Board of Trustees and wider team. You’ll be responsible for financial management alongside governance, risk, people processes and organisational operations, helping ensure we have the strong systems and infrastructure needed to deliver our strategy effectively and sustainably. \n You'll also oversee our fundraising strategy and line manage a small team across finance, administration and fundraising. \n What you'll do: \n\n • Take the lead on the charity’s financial management and strategy, including budgets, cash flow forecasting, management accounts and financial reporting, ensuring we meet charity accounting standards including SORP\n, • Provide oversight of key financial processes including payroll, pensions, supplier payments, invoicing, funding reports, investments and year-end accounts\n, • Take responsibility for our governance framework, including Charity Commission requirements, GDPR and information governance, and act as our Data Protection Officer\n, • Support effective and consistent people processes across the charity, including recruitment, onboarding, offboarding and HR administration\n, • Help develop and improve our organisational systems, business planning, project management and performance monitoring\n, • Work closely with our fundraising team to develop our fundraising strategy and monitor progress against agreed targets\n, • Line manage and support a small team across finance, administration and fundraising\n\n What we're looking for: \n We are looking for someone who is organised, reliable and collaborative, with a methodical approach and the confidence to work across a varied senior-level portfolio. \n You will ideally bring: \n\n • Experience in an operations, business or organisational management role\n, • Strong financial management experience, including budgeting, cash flow and financial controls\n, • Experience of governance, risk and regulatory compliance, ideally within a charity or not-for-profit environment\n, • A track record of developing and improving organisational systems, processes and ways of working\n, • Experience of managing and supporting people to work effectively as a team\n, • Confidence working collaboratively with a CEO, senior leadership team, Board, budget holders and fundraising teams\n, • A good understanding of charity governance, GDPR and information governance, alongside a collaborative, non-judgemental approach and enthusiasm for Greener and Cleaner’s mission\n\n Role details: \n\n • Flexible hours, preferably worked over 4-5 days and including Mondays, Thursdays and Fridays\n, • Hybrid working between home, The Greener and Cleaner Hub and Contingent Works in Bromley\n, • Permanent PAYE contract\n\n Equity, Diversity and Inclusion \n Greener and Cleaner is committed to creating an inclusive and welcoming environment for everyone. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in the environmental and sustainability space. We value different perspectives, experiences and ways of thinking, and believe these strengthen our work and impact. \n To Apply \n If you feel you are a suitable candidate and would like to work for Greener and Cleaner, please do not hesitate to apply.

An exciting opportunity has arisen for an experienced Investigations Officer to join a leading London-based university within its Governance, Legal Services and Compliance function. This role plays a key part in ensuring student complaints, appeals, disciplinary and Fitness to Practise matters are managed fairly, transparently and in accordance with university regulations. \n \n You will act as a trusted adviser to stakeholders across the institution, leading complex investigations, providing expert guidance, and promoting best practice in investigation management. This is a highly visible role, contributing to procedural fairness, continuous improvement and the effective resolution of sensitive and complex casework. \n \n Role Information: \n\n • Job title: Investigations Officer\n, • Department: Governance, Legal Services and Compliance\n, • Salary: £25 – 30 per hour\n, • Location: London (on site once per month)\n\n \n Key Responsibilities: \n Investigations & Case Management \n\n • Independently manage a caseload of student complaints, appeals, disciplinary and Fitness to Practise investigations.\n, • Take end-to-end ownership of investigations, ensuring matters are handled impartially, thoroughly and within agreed timescales.\n, • Plan and scope investigations, identifying key issues, evidence requirements and relevant policies and procedures.\n, • Lead and advise on sensitive and complex investigations, providing expert guidance throughout the process.\n\n Evidence Gathering & Reporting \n\n • Gather, review and critically assess evidence including records, correspondence, statements and supporting documentation.\n, • Analyse complex and, where necessary, conflicting evidence to reach balanced, evidence-based findings.\n, • Produce clear, accurate and high-quality investigation reports, recommendations and outcome correspondence.\n, • Maintain complete, secure and auditable case records in line with regulatory and institutional requirements.\n\n Stakeholder Management & Advisory Support \n\n • Build strong working relationships with academic schools, professional services teams and senior stakeholders.\n, • Provide advice and guidance on university regulations, policies, procedures and good practice.\n, • Support formal hearings and appeals, providing guidance to panel members and managers where required.\n, • Ensure stakeholders are kept informed of case progress, outcomes and agreed actions.\n\n Training, Quality & Continuous Improvement \n\n • Coach and support colleagues in conducting fair, robust and effective investigations.\n, • Deliver training, guidance and resources to improve investigation capability across the university.\n, • Monitor trends and recurring themes in casework, identifying opportunities for service and process improvement.\n, • Contribute to the development of investigation standards, policies, templates and reporting practices.\n\n \n Candidate Profile: \n\n • Experience working within a UK Higher Education environment.\n, • Proven experience managing complex investigations, casework or dispute resolution processes.\n, • Strong understanding of complaints, appeals, disciplinary and/or Fitness to Practise procedures.\n, • Experience gathering and evaluating evidence and producing detailed investigation reports.\n, • Excellent analytical skills with the ability to make impartial, evidence-based decisions.\n, • Ability to build relationships and influence a wide range of stakeholders.\n, • Experience delivering training, guidance or coaching to support best practice.\n, • Strong organisational skills with the ability to manage competing priorities and deadlines.\n, • Formal investigation training is highly desirable.\n\n \n This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out. \n \n Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.

LEGAL COUNSEL – DATA PROTECTION AND PRIVACY \n 3-6 MONTH FIXED TERM CONTRACT \n FULLY REMOTE \n \n \n Role Overview: \n \n Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. \n \n Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team’s paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. \n \n The successful candidate will be expected to manage routine matters with an appropriate degree of independence, enabling senior members of the Privacy Team to focus on complex and priority matters. They will work collaboratively with colleagues and escalate complex, novel, sensitive or high-risk issues to senior members of the Privacy Team as appropriate. Support on general commercial and contractual matters may also be required. \n \n Key Accountabilities: \n \n\n • Act as a point of contact for routine privacy queries from internal stakeholders and provide clear, practical and timely advice. Provide practical, day-to-day legal advice and support on privacy and data protection matters across multiple jurisdictions, with a particular focus on compliance with the UK GDPR, EU GDPR and related legislation.\n, • Review, draft and negotiate privacy-related contractual provisions and documentation, including data processing agreements, data sharing agreements, standard contractual clauses and other international data transfer arrangements.\n, • Support customer, supplier and technology transactions by identifying relevant privacy risks and proposing practical, proportionate and business-focused solutions.\n, • Assist with the review, completion and maintenance of data protection impact assessments, transfer risk assessments and legitimate interests assessments.\n, • Work with internal stakeholders, including colleagues in the Commercial, Product, Technology, Marketing, Procurement, Cybersecurity and People teams, to support day-to-day privacy compliance requirements.\n, • Assist with data subject rights requests, privacy complaints and other operational privacy matters. Assist with the preparation, review and maintenance of privacy notices, policies, procedures, templates, guidance materials and other compliance documentation.\n, • Support privacy governance, risk management, compliance monitoring and internal reporting activities.\n, • Monitor relevant developments in privacy and data protection law and regulatory guidance and assist the Privacy Team in considering their potential impact on the business.\n, • Develop and maintain a strong working knowledge of relevant privacy laws, regulatory guidance and the company’s internal privacy policies and procedures, applying that knowledge when supporting and advising the business.\n, • Provide practical and clear guidance to internal stakeholders on contractual requirements, privacy risks and appropriate risk-mitigation measures.\n, • Support the wider Legal Team on general commercial and contractual matters where required.\n, • Manage competing priorities effectively and deliver work within agreed deadlines.\n, • Maintain clear records of advice, decisions and agreed actions where appropriate.\n, • Identify and promptly escalate complex, novel, sensitive or high-risk matters to the Data Protection Officer or Legal Counsel – Data Protection and Privacy, as appropriate. Work collaboratively with colleagues across the Legal Team and wider business and contribute positively to the company’s purpose, vision and values.\n\n \n About You: \n \n\n • A qualified lawyer in a common law jurisdiction.\n, • Approximately 2 - 3 years’ relevant post-qualification experience gained in a law firm, an in-house legal team or a combination of the two.\n, • Practical experience advising on privacy and data protection matters, including the UK GDPR and EU GDPR.\n, • Experience reviewing, drafting and negotiating data processing agreements, international data transfer arrangements and privacy-related contractual provisions.\n, • Experience supporting privacy compliance projects and responding to day-to-day privacy queries from business stakeholders.\n, • An understanding of the legal requirements relating to international transfers of personal data, including the use of standard contractual clauses and related transfer assessments.\n, • Experience of general commercial contract review, drafting and negotiation.\n, • Strong legal drafting, analytical and problem-solving skills.\n, • The ability to identify material privacy risks and propose proportionate, commercially practical solutions.\n, • Confidence in using existing templates, precedents, playbooks and escalation processes to progress routine matters efficiently and consistently.\n\n \n \n \n

International Head of Compliance Counsel - Leading FTSE 100 Organisation, London \n \n The Opportunity \n \n Graff Search is delighted to partner with this International Retail & Consumer Organisation (non Financial Services) in London to search for a seasoned Head of Compliance Counsel / Lawyer. \n \n This is a permanent appointment, based in their London operation, reporting to the Global Chief Compliance Counsel (CCO) & Data Privacy Officer (DPO) for the firm. \n \n This is a hands on, strategic role, but also hold managerial responsibility for a small team of Compliance professionals based in the UK and Europe. \n \n This is a business facing role where you'll be expected to work closely with senior stakeholders within the business, some of which are overseas and influence / shape the functions culture of integrity. \n \n Act as a trusted advisor across all areas of the organisation and drive a broad range of compliance behaviour on controls, risk and compliance / governance matters. Inform relevant stakeholders as to the impact of new regulations related to Compliance and implement / influence change to achieve successful outcomes and high standards. \n \n The firm offer a hybrid working model of 2 to 3 days in their central London office and suit a business facing Compliance / Regulatory Lawyer / Leader looking for a broad, hands on Compliance role. Experience of Management is a nice to have, but not essential, as this is something that can be supported throughout your employment with the firm. \n \n About You \n \n Demonstrable experience in Compliance and Ethics, Governance, Risk Management, Investigations and Controls affecting a leading Retail / Consumer UK-based organisation. \n \n Legally Qualified in the UK or EU or similar. \n \n Good working knowledge of Compliance and international regulatory frameworks \n \n Proven background in influencing and communicating effectively at all levels, including executive and board. \n \n Strong analytical skills and attention to detail with personal integrity. \n \n Experience of building and maintaining relationships with stakeholders at all levels. \n \n Experience of working across multiple jurisdictions / countries / geographies / cultures. \n \n Demonstrable experience of cutting through ambiguity and complexity and drive regulatory change across a fast-paced international organisation. \n \n For further information, please contact Stuart Vines at Graff Search on: stuart@graffsearch.co.uk or use the Apply option.

Chief Risk Officer / Director of Compliance & Risk \n Location: London - Hybrid \n Sector: Wealth Management / Financial Advice \n \n We are partnering with an established UK wealth and financial advice business to appoint a senior Compliance & Risk leader as part of its succession planning. \n \n The role will take responsibility for the Compliance function and enterprise Risk Management Framework, working closely with the Managing Director, Executive Committee and Board. \n \n Key Responsibilities \n\n • Lead and develop the Compliance team.\n, • Own and enhance the enterprise Risk Management Framework.\n, • Oversee regulatory risk, compliance monitoring and governance.\n, • Maintain alignment with FCA requirements and Consumer Duty.\n, • Develop a strong, commercially minded and client focused compliance culture.\n, • Provide senior-level advice and challenge to the Executive Committee and Board.\n\n \n About You \n We are looking for an established compliance leader with: \n\n • Senior Compliance experience within wealth management, financial advice or an IFA network.\n, • Credible enterprise or operational risk management experience.\n, • Experience leading and developing Compliance teams.\n, • Strong knowledge of Consumer Duty, FCA regulation and governance.\n, • Confidence engaging with senior executives, Boards and regulators.\n, • A commercial, pragmatic and client focused approach.\n\n \n This could particularly suit a Deputy Head of Compliance, Compliance Director, senior number two or Head of Compliance looking to step into a broader leadership position. \n

Inside Ir35 - 3 days a week onsite Central London \n \n Job Role: \n As part of our clients continued growth, the Office of the COO is driving a broad portfolio of operational and change initiatives, including work on the firm's organisational design and Target Operating Model (TOM). \n \n Reporting to the Chief Operating Officer, this interim role provides senior project management, PMO and change support to the COO. The successful candidate will drive the follow-through on actions, produce board and leadership-quality materials, and bring PMO discipline to a fast-moving agenda, so that initiatives are delivered consistently to agreed time, cost and quality. This is a hands-on delivery role operating close to the top of the organisation. \n \n Responsibilities: \n\n • Own the action tracker: capture, chase and close out actions arising from the COO’s meetings, forums and the leadership team, maintaining it as the accurate, single source of truth so that nothing falls through the cracks.\n, • Produce clear, executive-quality presentations for board, leadership and stakeholder audiences, often turning rough thinking into a structured narrative at pace.\n, • Bring PMO structure and discipline to organisational design and Target Operating Model initiatives, including workstream planning, RAID/risk management, milestone tracking, dependency management and status reporting.\n, • Provide hands-on project management, managing the delivery of appropriate projects and workstreams as necessary based on resourcing levels.\n, • Prepare the COO for key meetings by assembling briefing packs, pre-reads and talking points.\n, • Facilitate effective and efficient governance and steering meetings, including:\n\n, • Collaborating with colleagues in advance to ensure the relevant artefacts are of sufficient quality. \n • Sending pre-read documents at least 48 working hours in advance. \n • Facilitating the meeting itself, capturing decisions and actions. \n • Post meeting; communicating decisions in a timely manner and ensuring all relevant documents are stored. \n\n • Maintain a single source of truth for the COO’s portfolio of initiatives, with appropriate details including a summary status dashboard.\n, • Update and publish a regular scorecard that measures and reports on progress and Key Performance Indicators (including time, cost and quality) against pre-agreed targets.\n, • Provide leadership on delivery-related risks, ensuring mitigation strategies are in place and tracked through to closure (including a clear path to green).\n, • Coordinate stakeholders across the leadership team and workstream leads, acting as a trusted point of contact and keeping everyone aligned.\n, • Introduce lightweight tools and cadences that improve how the Office of the COO operates, fostering a culture of accountability and continuous improvement.\n\n What we are looking for: \n\n • Proven track record as a Change Manager / Project Manager / PMO Manager on organisational design and/or Target Operating Model (TOM) programmes, delivered to best practice maturity levels.\n, • Strong PMO fundamentals – planning, RAID/risk management, governance and reporting – to subject matter expert level.\n, • Exceptional presentation and deck-building skills; able to structure a compelling narrative and produce board-quality slides at pace.\n, • Excellent Programme & Project Management (Agile & Waterfall) skills and experience. Highly certified (e.g. PRINCE2, APM, PMP) or at least able to demonstrate equivalent competency and knowledge.\n, • Change management experience (formal methodology such as Prosci/ADKAR a plus) is highly desirable.\n, • Experience of the Private Equity and Asset Management industry, or a comparable regulated / professional services environment, is highly desirable.\n, • Comfortable operating at C-suite level; discreet, credible and confident managing up and across senior stakeholders.\n, • Excellent verbal and written communication skills.\n, • Highly proactive and self-starting, able to run with minimal direction and thrive in ambiguity.\n, • Highly capable of working independently and collaboratively within a team.\n, • Excellent attention to detail.\n, • Excellent complex problem-solving ability and analytical thinking, to think around issues, look at the wider picture and provide solutions to problems.\n, • Excellent relationship management (including 3rd parties), negotiating and influencing skills.\n, • Available at short notice for an interim engagement.\n\n

A profitable, PE-backed consumer lender (cards and loans) is making a significant leadership hire, bringing fraud and financial crime together under a single first line operating model, and is looking for a permanent Head of Fraud & Financial Crime to build and run it. \n \n This is a hands-on leadership role, not a figurehead. You will lead the first line operational teams, with at least five direct reports, and own the strategy, the control framework and the day-to-day delivery across fraud, AML, sanctions and wider financial crime. As Nominated Officer, you will hold the firm's relationship with law enforcement and intelligence-sharing agencies. \n \n We want a builder. Someone who has done this before, can operate at both strategic and detailed levels, and rolls their sleeves up rather than leading from a distance. You will bring an outside view of strong first line practice and raise the bar internally. \n \n What you'll do: \n\n • Own and deliver the firm's fraud and financial crime strategy across all relevant risk areas\n, • Lead the first line operational teams, with clear accountability, strong performance management and real delivery\n, • Establish and maintain a clear operating model with defined ownership across fraud and financial crime\n, • Design, implement and continuously improve the control framework, subject to MLRO and Compliance oversight\n, • Act as Nominated Officer, building and owning relationships with law enforcement, industry bodies and intelligence-sharing groups\n, • Oversee detection performance, working with analytics teams to optimise rules, models and AI-driven controls\n, • Take a hands-on role investigating issues, reviewing controls and closing second and third line recommendations\n, • Provide clear, actionable reporting to senior stakeholders and governance forums\n, • Oversee the implementation of new systems and capabilities\n\n \n What you'll bring: \n\n • Deep fraud and financial crime expertise in UK consumer lending, across cards and loans (essential)\n, • A proven track record in a comparable Head of or senior leadership role. You have built and run capability before, this is not your first time at this level\n, • Experience as a Nominated Officer, including direct engagement with law enforcement and agencies\n, • A genuine people leader who can build, grow and get the best from operational teams\n, • Strong grasp of fraud and financial crime regulation including AML and sanctions, translated into practical first line controls\n, • A pragmatic, commercially minded approach that balances strong controls with business outcomes, and the credibility to operate at SM&CR senior manager level\n\n \n This role is subject to certification under the Senior Managers and Certification Regime (SM&CR).

\n About 17Capital\n 17Capital is a private credit manager, specializing in NAV finance for the private equity industry. It provides non-dilutive capital to high-quality private equity management companies, funds, and institutional investors as part of their toolkit for value creation and portfolio management. \n Founded in 2008, 17Capital has completed over 130 investments, deploying more than $20 billion alongside leading private equity franchises globally. \n For more information, please go to www.17capital.com 17Capital’s Values\n Our values are the basis on which we build strong relationships with our clients, our investors and each other. They are the foundation of our business and integral to our continued ability to pioneer success. \n Build trust– We behave and act in ways that earn trust \n Embrace "different"– We embrace new ideas and constantly strive to discover new ways of doing things \n Make things happen– We are agile and responsive in a way that delivers success for all our stakeholders \n Strive for excellence– We act with professionalism and adhere to our high standard Overview\n The Compliance Director is responsible for the day-to-day operation and continuous strengthening of 17Capital's compliance and financial crime framework across its regulated entities. The role holds primary responsibility for AML/KYC subject to MLRO oversight and sign-off, regulatory reporting, governance, and compliance monitoring, acting as a key point of contact for regulators, auditors and investors on compliance matters, alongside the CCO/MLRO. The role manages and reviews the work of two Compliance Associates and works closely with the Chief Compliance Officer and wider Legal & Compliance team Roles & Responsibilities\n Team Leadership and Oversight: \n \n • Manage, review and quality-control the work of direct reports across all workstreams below.\n, • Allocate tasks and set priorities across the team, ensuring adequate coverage of monitoring, AML/KYC, and regulatory reporting deadlines.\n, • Act as escalation point for issues identified by the direct reports, determining when matters require referral to the CCO/ MLRO.\n, • Lead efficiency and team process improvement projects.\n, • Ensure Compliance recordkeeping requirements are met i.e. oversee and enforce register updates from the team, as well as recording of important meetings (memos/notes), Compliance team training/webinar/conferences, legal/professional advice on Compliance matters and updated KYC information on investors/transactions.\n \n Financial Crime - AML / KYC: \n \n • Lead investor onboarding, investor transfer, and transactional AML processes.\n, • Manage ad hoc AML requests from banks and counterparties.\n, • Produce financial crime risk assessments and reports for the review and sign off from the MLRO.\n, • Oversee and review as applicable ongoing client due diligence and transactional KYC.\n \n Financial Crime – Market Abuse: \n \n • Oversee market abuse and MNPI controls, including information barrier protocols, approvals and chaperoning arrangements with the wider Oaktree/Brookfield group.\n \n Compliance Monitoring: \n \n • Own the Compliance Monitoring Programme (CMP) and associated heatmap, tracking findings through to remediation.\n, • Coordinate ACA-supported quarterly monitoring requests and reviews. Ensure recommendations are actioned and closed off in a timely manner.\n, • Design and maintain the internal monitoring programme across regulated activities and jurisdictions including UK (FCA), US (SEC), Dubai (DFSA) and Japan (FSA).\n, • Lead on the update and maintenance of the Compliance calendar to ensure all regulatory deadlines and monitoring tasks across jurisdictions are captured.\n, • Lead on the update and maintenance of Compliance Alpha for any CMP and new Compliance\n \n #J-18808-Ljbffr

Title: Risk Officer \n Salary: £70,000 - £90,000 + bonus & benefits \n Hybrid: 2-3 days per week in the office \n Location: London \n \n We’re working with a leading Global Insurance organisation to appoint a Risk Officer into their Risk function. They are searching for an Enterprise Risk Specialist, ideally from an Insurance background but are open to wider Financial Services. \n \n Critical to success will be developing meaningful, collaborative business relationships to influence, challenge and verify risk decision-making in order to proactively manage risk. The role offers the opportunity for close engagement with the wider Group Risk and Compliance function. \n \n Key Responsibilities: \n \n Risk Advisory and Oversight \n\n • Build a strong understanding of business operations, strategic objectives, and the wider commercial environment to provide effective independent risk oversight and constructive challenge.\n, • Conduct independent reviews of key risk areas, using both qualitative assessment and data-driven analysis to identify emerging issues and recommend improvements to risk management practices.\n\n \n Governance and Reporting \n\n • Contribute to enterprise-wide risk assessment activities, including organisation-wide risk and capital evaluations.\n, • Support the development and maintenance of risk and control assessment frameworks, helping to strengthen the overall control environment.\n, • Assist in producing governance reports and briefing materials for senior leadership, committees, and external supervisory bodies.\n\n \n Risk Culture and Accountability \n\n • Promote a proactive approach to risk management across the organisation by encouraging strong ownership of risks and controls.\n, • Work with business stakeholders to ensure significant risk and control issues are identified, addressed, and appropriately monitored.\n\n \n Experience Required: \n\n • Around 3-7 years of Risk Management experience (Both Qualitative & Quantitative Risk Ideal)\n, • Insurance or Wider Financial Services Experience (essential)\n\n \n Full Right to Work in the UK needed (no sponsorship provided)

Legal /Senior Legal Counsel — Family Office with Venture capital, Capital Markets and Real Estate interests. \n \n Equifind are proud to be supporting a newly established single-family office based in London, set up to manage the wealth of its founder following a successful career in institutional investment management. The office is being built from the ground up, with a small senior team and an institutional approach to governance, reporting and control. This is an opportunity to join at inception and to shape the legal function as the office grows. \n \n About the Role \n The legal counsel/ senior legal counsel will be the first dedicated in-house lawyer at the family office, reporting directly to the Chief Operating Officer. The role covers the full legal, corporate governance and regulatory remit of a sophisticated, multi-asset portfolio spanning across public and private markets, structured credit and real estate development, held through a holding company structure with entities incorporated in the UK and Jersey, but UK tax resident. \n The role includes commercial and corporate legal work, involvement in transaction and execution activity, banking and facility documentation, employment matters, real estate, and the governance and regulatory framework. It also encompasses the legal and structuring work supporting the family office's charitable initiatives and foundation. \n \n Key Responsibilities \n Commercial & Corporate Legal \n\n • Provide day-to-day commercial and corporate legal advice across the full range of the family office's activities, acting as first point of contact for the COO and the wider team.\n, • Draft, review and negotiate the contractual flow of the family office, including NDAs, engagement letters, service and consultancy agreements, supplier contracts and terms of business.\n, • Advise on corporate matters including share transfers, capital structure, intra-group arrangements and shareholder documentation.\n\n \n Transactions & Execution \n\n • Play an active role in transaction and execution work across asset classes: private equity directs and funds, structured credit, public market arrangements and real estate transactions.\n, • Support legal due diligence, review of transaction documentation (including hedge fund terms), negotiation of key terms, and management of signing and completion processes.\n, • Support acquisitions, restructurings, secondaries and other special projects alongside the COO, coordinating legal, tax and finance workstreams.\n\n \n Banking, Finance & Counterparty Documentation \n\n • Assist with negotiating and managing facility agreements and security documentation with banks, lenders and other finance providers.\n, • Review and negotiate documentation with custodians, prime brokers, administrators, managers and other service providers, including account opening and trading documentation.\n, • Maintain oversight of covenants, undertakings, conditions precedent and key contractual dates across finance arrangements.\n\n \n Corporate & Entity Governance \n\n • Own legal governance of the holding company structure and its underlying entities across multiple jurisdictions, principally the UK and Jersey.\n, • Maintain corporate records, registers and constitutional documents; ensure statutory and corporate obligations are met in each jurisdiction.\n, • Manage board and shareholder processes - resolutions, minutes, powers of attorney, director appointments and authorised signatory frameworks. Provide legal oversight of entity administrators and outsourced company secretaries.\n, • Advise on group structuring, entity formation, migration and dissolution, working with corporate service providers, offshore administrators and external counsel.\n, • Support the COO on governance best practice, delegation of authority, and the documentation of internal policies and decision-making processes.\n\n \n Regulatory & Compliance \n\n • Own the KYC/AML framework - onboarding of counterparties, custodians, banks, managers and investment partners, and maintenance of the underlying records.\n, • Manage regulatory filings and notifications across jurisdictions, including beneficial ownership, substance and economic reporting requirements in the UK and Jersey.\n\n \n Employment & People \n\n • Advise on employment matters across the family office, including contracts of employment, consultancy arrangements and staff handbooks and policies.\n, • Support recruitment, onboarding and exit processes from a legal perspective, including restrictive covenants and settlement arrangements.\n, • Advise with discretion on employment matters relating to household and support staff.\n\n \n Other \n\n • Support the development and legal structuring of the family office's charitable framework, including vehicle selection, formation and governing documents.\n, • Manage the panel of external law firms - scoping instructions, controlling fees, and reviewing output rather than simply passing it on.\n\n \n Ideal Candidate Profile \n\n • Qualified lawyer (England & Wales, or comparable jurisdiction) with approximately 5–10 years' post-qualification experience.\n, • Trained and developed at a recognised law firm, with subsequent in-house experience strongly preferred.\n, • Experience gained within the financial services world - asset management, investment management, hedge fund, private equity, family office or private capital.\n, • A generalist, with exceptional time management and prioritisation skills, comfortable operating across corporate, commercial, transactional, regulatory, employment and real estate matters, and confident identifying when specialist external advice is required.\n, • Experience in UK employment law and the documentation that supports a small, senior team.\n, • Real estate experience covering development, joint ventures and asset management, or a genuine willingness to own that workstream with specialist external support.\n, • Exposure to charitable or philanthropic structures is an advantage, or a clear interest in developing that capability.\n\n \n Compensation - market level

Executive Assistant to the Chief Executive Officer \n Location: Canary Wharf, London (Office Based) \n Company: Sanius Health \n \n About Sanius Health \n Sanius Health is a leading real world evidence and patient generated data platform operating across healthcare and life sciences, with a particular focus on rare diseases, oncology and advanced therapies. The platform integrates hospital pathways, genomic insights and longitudinal disease management into a predictive infrastructure that supports clinical decision making, regulatory evidence generation, clinical trial recruitment and reimbursement pathways. \n \n As the business continues to scale across the United Kingdom and international markets, the Executive Assistant will play a critical role in supporting the Chief Executive Officer and Executive Leadership Team, ensuring priorities are executed effectively, communication is managed professionally and strategic initiatives are delivered with pace and precision. \n \n The Opportunity \n We are seeking an exceptional Executive Assistant to support the Chief Executive Officer during a period of significant growth and organisational expansion. This is not a traditional administrative role. The successful candidate will operate at the centre of the organisation, acting as a trusted partner to the CEO while supporting executive decision making, operational execution, strategic planning, business development and stakeholder management. \n \n The role requires an individual with exceptional organisational capability, outstanding written communication skills, strong commercial awareness and the ability to manage multiple priorities within a fast paced and demanding environment. The successful candidate will regularly engage with senior executives, healthcare leaders, investors, pharmaceutical partners, researchers and external stakeholders, requiring the highest levels of professionalism, discretion and judgement. \n \n \n Key Responsibilities \n \n Executive Support \n • Provide direct support to the Chief Executive Officer across all areas of responsibility. \n • Manage complex executive schedules, meetings, travel arrangements and stakeholder engagements. \n • Ensure the CEO is appropriately briefed and prepared for meetings, presentations, conferences and strategic discussions. \n • Act as a trusted point of coordination between the CEO and internal or external stakeholders. \n • Manage confidential information with absolute discretion and professionalism. \n • Anticipate issues, identify priorities and proactively resolve challenges before escalation is required. \n • Coordinate strategic priorities across the Executive Leadership Team. \n • Track organisational objectives, key initiatives and critical business activities. \n • Monitor progress against agreed actions and ensure accountability across stakeholders. \n • Support execution of strategic projects and business initiatives. \n • Assist with planning and coordination of leadership meetings, workshops and organisational reviews. \n • Drive follow up activity and ensure delivery against agreed commitments and deadlines. \n \n Business Development and Growth \n • Support the Chief Executive Officer in identifying, developing and pursuing new commercial opportunities. \n • Coordinate business development activities across healthcare, life sciences, pharmaceutical and technology sectors. \n • Support the preparation of commercial proposals, partnership presentations, tender responses and client materials. \n • Track prospective opportunities, commercial discussions and growth initiatives across the organisation. \n • Support preparation for investor, client and partnership meetings. \n • Conduct research on prospective clients, markets, competitors and strategic opportunities. \n • Support the development of materials used for commercial negotiations and partnership discussions. \n • Assist with mobilisation and coordination of newly secured opportunities and strategic partnerships. \n • Work closely with leadership teams to ensure commercial opportunities are progressed effectively. \n • Support achievement of annual business development, partnership and growth objectives. \n \n Board, Investor and Executive Office Support \n • Prepare board papers, executive reports, briefing materials and supporting documentation. \n • Coordinate board meetings, leadership meetings and governance activities. \n • Support preparation of investor presentations, shareholder communications and strategic updates. \n • Ensure board and executive materials are produced to a consistently high standard. \n • Support governance, reporting and executive office activities across the organisation. \n \n Executive Communications \n • Draft high quality correspondence, presentations, reports and briefing papers on behalf of the CEO. \n • Produce clear, concise and professional written outputs for internal and external audiences. \n • Support preparation of speeches, presentations, proposals and stakeholder communications. \n • Review and refine documents to ensure accuracy, consistency and professionalism. \n \n Reporting and Analysis \n • Conduct research and analysis to support executive decision making. \n • Develop reports, presentations and management information for leadership review. \n • Support operational, commercial and strategic reporting activities. \n • Track business performance metrics, growth initiatives and organisational priorities. \n \n Stakeholder Management \n • Build effective relationships with senior stakeholders across healthcare, life sciences, academia, government and industry. \n • Coordinate communication across internal teams and external partners. \n • Ensure timely follow up and completion of actions arising from meetings and discussions. \n • Represent the CEO professionally when engaging with stakeholders where appropriate. \n \n Operational Excellence \n • Identify opportunities to improve organisational effectiveness and executive productivity. \n • Support continuous improvement of processes, reporting and operational coordination. \n • Ensure high standards of organisation, accuracy and execution across all responsibilities. \n • Act as a problem solver and trusted support resource across the executive team. \n • Contribute to organisational efficiency, growth and scalability. \n \n What We Are Looking For \n • Master's degree with Distinction in STEM, Mathematics, Economics, English, Business or a related discipline. \n • Degree and postgraduate qualifications from a leading university with a strong academic record. Qualifications from Russell Group or Top 100 global universities are desirable. \n • Minimum 5 years' experience supporting Chief Executives, Founders, Board Directors, C Suite Executives or Senior Leadership Teams. \n • Exceptional written communication skills with the ability to draft executive level correspondence, reports, proposals and presentations. \n • Outstanding verbal communication and stakeholder management capability. \n • Strong analytical, research and critical thinking skills. \n • Advanced proficiency in Microsoft Office, including PowerPoint, Excel, Word and Outlook. \n • Demonstrated ability to develop executive presentations, board papers and investor materials. \n • Exceptional organisational skills with the ability to manage multiple competing priorities. \n • Strong commercial awareness and business acumen. \n • Experience supporting business development, client engagement, partnership development or commercial initiatives preferred. \n • Ability to identify opportunities, coordinate stakeholders and support commercial growth activities. \n • High levels of professionalism, discretion and judgement. \n • Proven ability to operate effectively within fast paced, high growth environments. \n • Strong attention to detail and commitment to quality. \n • Experience supporting investor backed, healthcare, consulting, technology or life sciences organisations preferred. \n \n Success Measures \n • Effective management of executive priorities and organisational activities. \n • Timely delivery of board papers, executive reports and leadership materials. \n • High quality written outputs and stakeholder communications. \n • Improved executive productivity and operational efficiency. \n • Successful coordination of strategic initiatives and leadership priorities. \n • Contribution to business development, partnership and growth activities. \n • Successful coordination and support of commercial opportunities and strategic initiatives. \n • Effective preparation of commercial proposals, presentations and partnership materials. \n • Contribution to the development of new client relationships and strategic partnerships. \n • Support of organisational growth objectives and revenue generation activities. \n • Positive feedback from executive leadership and key stakeholders. \n • Accuracy, professionalism and attention to detail across all outputs. \n \n Working Environment \n\n • This is a full time office based role located in Canary Wharf, London.\n, • The successful candidate will work directly with the Chief Executive Officer and Executive Leadership Team in a fast paced, ambitious and high performance environment. The role requires regular interaction with senior stakeholders across healthcare, life sciences, government, academia and industry.\n, • Due to the nature of the position, a high degree of flexibility, responsiveness and professionalism is required. The successful candidate will be expected to take ownership of responsibilities, operate with minimal supervision and consistently deliver work of an exceptional standard.\n\n \n Why Join Sanius Health \n This is an opportunity to work directly alongside senior leaders shaping the future of healthcare, artificial intelligence and life sciences. You will gain exposure to strategic decision making, business growth, investor engagement, healthcare transformation and international partnerships while working at the centre of a rapidly growing organisation. \n \n Reports To: Chief Executive Officer \n Key Stakeholders: Executive Leadership Team, Board Members, Investors, Pharmaceutical Partners, Healthcare Leaders, Research Partners, Strategic Clients and Commercial Partners. \n Closing Date: Applications will be reviewed on a rolling basis.

About HENI \n HENI is an international multi-services art business working at the intersection of art and technology. From printmaking and physical artwork marketplaces to NFTs, publishing, news, video production, and art research, HENI works with the world's leading artists and estates to make art accessible to audiences worldwide. We are ambitious, fast-moving, and unafraid to challenge how the art world operates. \n \n With dedicated leadership established across sales and technology, we are now making a pivotal executive appointment: a Chief Operating Officer, with a focus on production, to own and define how our business delivers. \n \n This is a founding seat at the leadership table. The COO will shape operational strategy, drive the performance agenda, and determine the standards to which everything in this business is built and run. \n \n The Role \n Reporting directly to the CEO, the COO will hold full accountability for the business’s operational performance; its output, quality, people, infrastructure, and profitability. This is not a functional management role. It is an executive mandate to define how this company operates, build the organisation around that, and deliver the results. \n \n It will also be responsible for creating an environment of continuous improvement in the management of all indirect costs across the business. \n \n You will be expected to set strategic direction across all operational disciplines, make decisions with commercial consequence, and lead the business through a period of deliberate growth. \n \n Scope of Accountability \n \n Strategy & Performance \n\n • Set the operational strategy for the business, aligned to commercial objectives and the proprietor’s long-term vision\n, • Own all operating KPIs; output, quality, cost, yield, and on-time delivery - and be accountable for their continuous improvement\n, • Drive the performance management agenda across the organisation, establishing the metrics, cadence, and culture of accountability\n\n Manufacturing & Production \n\n • Hold ultimate accountability for the full end-to-end production function: throughput, quality standards, scheduling, and cost efficiency\n, • Define and govern the operating model for how this business manufactures, ensuring it can scale without compromising on quality or margin\n, • Champion continuous improvement at every level, from process engineering through to operator-led problem solving\n\n People & Organisation \n\n • Build and lead a high-performing operations leadership team; attract, develop, and retain the talent required to execute the strategy\n, • Set the organisational design for operational functions, including the structure, capability requirements, and resourcing model\n, • Instil a culture of ownership, precision, and pride in craft which will be visible at every level of the operation\n\n Commercial & Supply Chain \n\n • Work in close partnership with sales leadership to ensure the business can deliver reliably on what it commits to commercially\n, • Own supplier and vendor strategy, ensuring the supply chain is resilient, cost-effective, and aligned to quality standards\n, • Provide the proprietor and the broader leadership team with clear, data-driven insight on operational performance and risk\n\n Governance & Compliance \n\n • Maintain full compliance with health, safety, and all relevant regulatory requirements, setting the standard across the facility\n, • Oversee capital investment decisions within the operation, ensuring resources are deployed to maximum effect\n\n \n About You \n\n • Executive or board-level operational leadership experience in a manufacturing setting, ideally high-value or high-precision production and created an environment of continuous improvement\n, • A proven record of building operational capability, not simply running inherited functions, in environments where the bar was set by you\n, • Commercial acumen: you understand how operational decisions flow through to margin, customer experience, and competitive positioning\n, • Exceptional leadership presence - credible with owners and investors, respected on the factory floor, trusted by the team you build\n, • A strategic thinker who operates with discipline and rigour, but is not too senior to understand what is happening at the production level\n, • Experienced in privately owned, entrepreneurial businesses where agility matters and leadership carries real accountability\n, • Ambitious for the business and for yourself - this is a role for someone who wants to build and improve something, not manage something.\n\n

\n Job Title: Data Insights and Statutory Returns Officer \n Company: William College \n Location: Onsite, Stratford, UK \n Employment Type: Full-Time, On Campus (Monday to Friday) \n Salary: £35,000 - £41,000 (Depending on experience and qualifications) \n \n Reports to: Registry, Data and Compliance Manager \n Department: Registry, Data and Compliance \n \n About the Role: \n The Data Insights and Statutory Returns Officer is the College's analytical capability and the owner of the controls that keep its data reliable. The postholder builds and runs exception reporting across the College's systems, analyses student, staff and institutional data, produces the insight and regulatory reporting that reaches managers, committees and the Board, and prepares the College to make its own statutory returns directly. \n The role also holds day-to-day responsibility for data protection practice across the College, ensuring that personal data is handled lawfully and that staff understand their obligations. \n \n Responsibilities: \n\n • Design, build, maintain and run exception reports across the College's systems, departments and functions, covering student, staff and institutional data.\n, • Serve as a member of the Data Action Working Group, supporting coordination of retention and B3 interventions and the escalation of risk.\n, • Carry out periodic reconciliation of College data against source records and against partner university records, to identify systematic or definitional error that exception reporting will not detect because the records are internally valid.\n, • Maintain the College's data dictionary and definitions, so that continuation, withdrawal, transfer, active student, submission and related terms are calculated consistently across every department and report.\n, • Provide the evidence of data quality checks that supports sign-off of returns by the Accountable Officer.\n, • Support strategic oversight and implementation of the College's Data Strategy.\n, • Analyse large and complex datasets from multiple sources, including the College's student record system, the VLE, partner university systems and departmental records.\n, • Identify trends, patterns, gaps and emerging risks in the data, and bring them to attention proactively.\n, • Develop and document analysis requirements through structured engagement with departmental managers.\n, • Build and maintain interactive dashboards and visualisations, including the B3 dashboard tracking continuation, engagement, attendance and submission indicators.\n, • Support the development, validation and ongoing monitoring of predictive and early-warning models used to identify students at risk, including assessment of their accuracy and fairness across student characteristics.\n, • Conduct ad hoc analysis in response to specific questions from managers, committees or partner universities.\n, • Develop the College's capability to make statutory returns directly, working to the timetable set by its registration position.\n, • Maintain strong working knowledge of the requirements of the HESA student record, including the data model, coding manual and the in-year collection model under Data Futures, together with Graduate Outcomes, the NSS and OfS data requirements.\n, • Map the College's data against return specifications, identify what is not currently collected, coded or derived, and work with departments and system owners to close those gaps.\n, • Support the specification, selection and implementation of the College's planned higher education student records system, ensuring it is capable of producing compliant returns.\n, • Produce regulatory analysis against the OfS B conditions, in particular continuation, completion and progression against the B3 numerical thresholds, using OfS definitions and technical guidance.\n, • Support the College's obligations under conditions F3 and F4, post registration.\n, • Alert promptly where a data matter may constitute a reportable event under the College's Reportable Events Policy.\n, • Track and report the College's institutional KPI framework, including performance against internal early-warning thresholds set above the OfS numerical thresholds, using red, amber and green status.\n, • Work with departmental managers to develop their use of data and their confidence in interpreting it.\n, • Monitor compliance with data protection law, the College's policies and its data governance procedures.\n, • Maintain the Record of Processing Activities and keep it current as processing changes.\n, • Support the completion and review of Data Protection Impact Assessments, particularly for new systems, analytics and any processing involving profiling or automated decision-making.\n, • Manage data subject rights requests, including subject access requests, within statutory deadlines.\n, • Maintain the College's retention schedule and ensure retention, archiving and secure disposal are implemented and reviewed.\n, • Advise on data sharing with partner universities, other third parties, including controller and processor determination, data sharing agreements and international transfers.\n, • Deliver guidance and awareness training to staff on data protection and secure handling, and monitor completion.\n, • Act as the College's designated Data Protection Officer in accordance with Articles 37 to 39 of the UK GDPR.\n, • Advise the College and its staff on data protection obligations and good practice under the UK GDPR and the Data Protection Act 2018.\n, • Contribute to the wider work of Professional Services and to cross-College projects requiring analytical input.\n, • Undertake other duties commensurate with the grade and purpose of the post, as may reasonably be requested by the line manager.\n\n \n Education and Qualifications: \n\n • Bachelor’s degree in a numerate, analytical or information discipline, or an equivalent professional qualification or demonstrable equivalent experience.\n\n \n Experience & Knowledge: \n Essential \n\n • At least two years' experience in data analysis, management information reporting or a closely related field\n, • Experience of working with large, complex datasets drawn from multiple systems, including joining and reconciling sources that do not agree.\n, • Understanding of the OfS regulatory framework, particularly the B3 student outcome measures and how continuation, completion and progression are defined and calculated.\n, • Strong working knowledge of the HESA student record, including its data model, coding requirements and the in-year collection model under Data Futures.\n, • Working knowledge of the NSS and Graduate Outcomes, including populations, eligibility, timing and how results are used.\n, • Working knowledge of the UK GDPR and the Data Protection Act 2018, and of practical compliance activity such as ROPA maintenance, DPIAs, subject access requests and breach handling\n, • Strong proficiency in Excel and in a data visualisation platform such as Power BI or Tableau.\n, • Working knowledge of SQL, or equivalent ability to query and transform data independently of a reporting layer.\n, • Ability to maintain confidentiality and handle personal and sensitive data with professionalism\n, • High level of accuracy, attention to detail and demonstrable commitment to data integrity.\n\n \n Desirable \n\n • Experience in the UK higher education sector, particularly in a planning, insight, registry or compliance function.\n, • Hands-on experience of preparing, validating or submitting a live HESA student return.\n, • Familiarity with student record systems, particularly SIMS or SITS.\n, • Working knowledge of R or Python.\n, • Formal data protection qualification, such as the BCS Practitioner Certificate in Data Protection or an IAPP certification, or willingness to work towards one.\n\n \n Benefits: \n\n • Annual leave (7.2 weeks)\n, • Workplace pension scheme.\n, • Company Sick Pay.\n, • Statutory maternity and paternity pay.\n, • Employee Assistance Programme (HA Wisdom Wellbeing)\n, • Virtual GP access (Livi)\n, • 'Speak Up Service' - confidential support service to report any workplace concerns\n, • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)\n, • Specialist menopause support, including online CBT (Wisdom)\n, • Financial, legal and medical advice services provided (Wisdom)\n, • Life & Leadership coaching (Wisdom)\n, • Financial coaching (MUNNY)\n, • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)\n, • Career development and training opportunities.\n, • Training and self-development opportunities.\n\n \n

About CTM \n Corporate Travel Management (CTM) is a global leader in business travel management, headquartered in Brisbane, Australia. Operating across more than 30 countries, CTM delivers innovative, technology-led travel management solutions to corporations of all sizes. Our European business spans the UK, France, Germany and Ireland, serving a wide portfolio of corporate clients across multiple sectors. CTM is built on the values of Connect, Deliver and Evolve and our people are at the heart of everything we do. \n \n Summary of Position \n The Communications Specialist is a newly created role sitting within the People function and reporting directly to the HR Director Europe. This is a broad and varied communications role with real scope, responsible for the end-to-end delivery of internal communications across CTM's European business, as well as the day-to-day management of CTM Europe's social media presence. \n \n CTM Europe is at an important stage of its development. We have built a new HR and people infrastructure from the ground up, and we need someone who can help us bring it to life creating content that is clear, engaging and genuinely useful for our people across the UK, France, Germany and Ireland. At the same time, you will ensure CTM Europe has a consistent, professional and active voice on social media, working closely with the Group Marketing team in Australia to stay on-brand and on-message. \n \n This role suits a communications professional who is equally comfortable writing a leadership announcement, building a SharePoint page, scheduling a week of LinkedIn content, and translating a policy summary into plain English. Language skills in French or German would be a genuine advantage in supporting our European colleagues in their own language. \n \n What you will do: \n\n • Internal Communications\n, • Social Media\n, • Multilingual and Cross-Cultural Communications\n, • Project and Campaign Support\n\n \n Education and Experience \n Essential: \n\n • Proven experience in an internal communications, corporate communications or employee engagement role, ideally within a multi-site or multi-country business.\n, • Demonstrated ability to write clear, compelling content for a range of audiences and channels from leadership announcements to employee-facing social posts.\n, • Hands-on experience managing professional social media accounts (particularly LinkedIn) including content planning, publishing and performance analysis.\n, • Experience building and maintaining intranet, SharePoint or similar digital employee communication platforms.\n, • Strong project management skills able to plan, prioritise and deliver multiple workstreams simultaneously without losing quality.\n, • Proficiency in Microsoft 365 including SharePoint, Teams, Word, PowerPoint and Outlook.\n\n \n Preferred: \n\n • Experience working in a pan-European or international business, with an understanding of how communication styles and expectations differ across markets.\n, • Working knowledge of French or German (written and spoken) this is a genuine advantage in this role and would be actively used. (preferred)\n, • Experience in the travel, hospitality or professional services sector. (preferred)\n, • Familiarity with design tools such as Canva, Adobe Express or similar for producing visual content. (preferred)\n, • Experience producing content in support of HR or people programmes policy launches, culture campaigns, engagement surveys, recognition schemes. (preferred)\n\n \n \n This role is part time, flexible days and hybrid! \n \n Note that this role requires a DBS and potentially an enhanced personnel check. Please apply only if you are comfortable with this. \n \n What to expect from the recruitment process \n\n • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);\n, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;\n, • If you are successful we will invite you to our office for a final stage interview.\n\n \n Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. \n \n \n CTM is a responsible employer and is dedicated to conduct thorough right to work checks. \n \n CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. \n \n \n Reward & Recognition \n Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. \n \n Employee Wellbeing and Flexibility \n Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. \n Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. \n \n Sustainability Focus \n Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. \n \n CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. \n All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com \n \n

Director of Group Legal & Legal Operations \n Industry: Consumer \n Location: London \n Reports to: Chief Legal Officer \n Direct reports: 3 \n \n The Opportunity \n We are working with a major international organisation to appoint a Director of Group Legal & Legal Operations into a senior leadership role within its global legal function. \n \n Sitting on the Legal and wider Business Leadership Teams, the role combines senior legal leadership, Legal Operations, transformation, technology, procurement and governance. A key focus will be building a more efficient, scalable, data-led and future-ready legal function, with particular emphasis on AI, legal technology and process improvement. \n \n Key Responsibilities \n\n • Lead and develop the Legal Operations strategy, improving legal service delivery, processes and ways of working.\n, • Drive the adoption of legal technology, automation and AI-enabled tools across the function.\n, • Identify practical AI use cases across areas such as drafting, research, contract review, knowledge management, matter triage and reporting.\n, • Establish scalable processes across matter intake, contracting, workflow management and legal service delivery.\n, • Define and track Legal KPIs, management information and performance reporting.\n, • Partner with senior stakeholders across Technology, Finance, People and Strategic Projects.\n, • Provide senior legal support on significant commercial and strategic matters.\n, • Manage Legal and Procurement budgets, external counsel relationships and legal spend.\n, • Oversee Procurement and support corporate and subsidiary governance.\n, • Lead, coach and develop a high-performing team across Group Legal, Legal Operations and Procurement.\n\n \n Candidate Profile \n We are looking for a senior qualified lawyer, likely 12+ PQE who has strong experience in consumer lead businesses, with strong commercial judgement and the credibility to operate at C-suite and leadership level. \n The successful candidate will bring: \n \n\n • Broad commercial legal and corporate governance experience, ideally gained within or closely supporting a consumer-focused business.\n, • Strong Legal Operations or legal transformation experience.\n, • Practical understanding and proficiency in AI, legal technology and automation.\n, • Experience improving legal processes, service delivery and operating models.\n, • Confidence using data, KPIs and reporting to drive decision-making.\n, • Experience managing external counsel, budgets and supplier relationships.\n, • Strong stakeholder management and the ability to lead through influence.\n, • A track record of driving change and continuous improvement.\n, • A highly adaptable and agile approach, comfortable operating in a fast-changing environment.\n, • An engaging and energising leadership style, with the ability to bring people with them through periods of change.\n, • A collaborative mindset, with a strong focus on working together across teams and functions.\n, • A genuine commitment to coaching, developing and empowering others to perform at their best.\n\n \n Candidates do not need to be technologists, but they should be confident users of AI and legal technology and able to demonstrate how these tools can improve the efficiency, quality and scalability of a modern legal function. \n \n If this is of interest please click apply.

The Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas for enhancement that improve customer outcomes, satisfaction, and engagement. Working closely with stakeholders across the business, this role will use analytical expertise to inform strategic initiatives, support data-driven decision-making, and contribute to digital transformation programmes that improve operational efficiency and deliver cost savings. The role will also support customer governance and monitoring activities to ensure customer-centric practices remain aligned with organisational objectives, regulatory expectations, and service standards. \n Additionally, the role will support marketing initiatives through brand-building activities, including Above the Line (ATL) marketing (such as website, social media, and digital campaigns) and Below the Line (BTL) marketing (such as brochures, customer communications, and other collateral), as well as marketing strategy development, policy oversight, and performance monitoring to strengthen market presence and customer engagement. \n A key responsibility of the role is the analysis and interpretation of customer feedback, customer journey metrics, and satisfaction measures to generate actionable insights that enhance service delivery, improve customer satisfaction scores, and foster a culture of continuous customer experience improvement. \n \n Customer Satisfaction Measurement and Insights: \n Support the design, implementation, and continuous improvement of customer satisfaction measurement frameworks, including surveys, feedback mechanisms, and customer listening programmes, to assess and enhance the overall customer experience. \n Analyse customer satisfaction survey results, feedback data, and key performance metrics to identify trends, pain points, opportunities, and emerging customer needs. \n Develop actionable insights and recommendations that drive product enhancements, service improvements, and process optimisation, ensuring customer feedback translates into measurable business outcomes. \n Monitor and report on customer satisfaction indicators such as NPS, CSAT, and Customer Effort Score (CES), tracking performance trends and benchmarking against targets and industry standards. \n Collaborate with cross-functional teams to prioritise improvement initiatives, address root causes of customer dissatisfaction, and support the delivery of customer-centric solutions. \n Produce regular insight reports and executive summaries that communicate key findings, customer sentiment, and strategic recommendations to stakeholders. \n Leverage customer analytics and feedback data to identify drivers of loyalty, retention, and advocacy, contributing to increased customer satisfaction levels and long-term business growth. \n Lead initiatives to improve external customer satisfaction ratings and industry survey performance by analysing benchmark results, identifying performance gaps, and coordinating targeted improvement actions across the business. \n \n Business Insights and Strategy: \n Deliver actionable insights by translating complex data into digestible recommendations. \n Conduct need analysis, competitive scanning (CompScan), market sizing, customer willingness-to-pay (WTP) assessments & pricing analysis to align product strategy with business objectives and market norms. \n Contribute to digital transformation initiatives that aim to increase operational efficiency, reduce costs, and streamline processes. \n \n Product Development & Management: \n Collaborate on strategic initiatives by identifying areas for product innovation or improvement. \n Develop and track key product metrics (KPIs) to monitor performance, usage, and profitability. \n Work with product managers and developers to define success metrics and provide data-driven recommendations for product enhancements. \n \n Stakeholder Collaboration: \n Engage with stakeholders across the organization to understand data needs and deliver targeted insights. \n Collaborate with Finance, Compliance, Operations, and Risk teams to ensure alignment on product and data objectives. \n Support senior management and other stakeholders with data-driven business cases for new product development, launch and enhancements to achieve business objectives. \n \n Process Improvement and Automation: \n Identify opportunities to streamline data collection, reporting, and analysis processes through automation. \n Implement solutions to improve data accuracy and consistency across systems. \n Data Analysis and Reporting: \n Analyse datasets to identify trends, patterns, and opportunities for product improvement and optimization. \n Create dashboards, reports, and visualizations to present insights to various stakeholders using tools such as Power BI \n Conduct market and competitor analysis to understand industry trends and customer behaviour. \n Develop and maintain models for forecasting product performance and financial outcomes. \n \n Marketing and Brand Development: \n Work closely with the Marketing team to support brand presence initiatives, including marketing campaigns and policy development, Above the Line (ATL) marketing (such as website, social media etc.) and Below the Line (BTL) marketing (such as brochures and other collateral), for new product launches and promotional activities. \n Leverage data insights to inform marketing strategies, track the performance of social media efforts, and enhance the bank's digital footprint. \n Assist in shaping customer engagement strategies to improve visibility, brand loyalty and customer reach. \n \n Experience Required \n\n • Proven experience in customer experience (CX), customer insights, customer satisfaction measurement, market research, or business analytics roles.\n, • Experience designing, managing, and analysing customer satisfaction surveys, including NPS, CSAT, CES, Voice of Customer (VoC), and customer feedback programmes.\n, • Demonstrable experience interpreting large datasets and translating customer feedback into actionable business insights and improvement initiatives.\n, • Experience managing and improving external customer ratings, industry benchmark surveys, review platforms, and customer reputation metrics.\n, • Strong understanding of customer journey mapping, customer behaviour analysis, and customer experience best practices.\n, • Experience presenting insights, trends, and recommendations to senior stakeholders and influencing decision-making.\n, • Proven ability to work cross-functionally with Product, Operations, Sales, Marketing, and Customer Service teams to deliver customer-centric improvements.\n, • Analytical skills with experience using survey, reporting, and data visualisation tools such as Qualtrics, Medallia, Power BI, Tableau, Excel, or similar platforms.\n, • Experience tracking and reporting against customer satisfaction KPIs, identifying root causes of customer issues, and implementing actions to improve customer outcomes.\n, • Financial Services or regulated industry experience preferred, with an understanding of intermediary and customer distribution channels being advantageous.\n\n \n Education: \n\n • Bachelor’s Degree (Minimum): Business Analytics, Computer Science, Engineering, Economics, Business, or similar, with a strong foundation in quantitative methods, data analytics and python programming.\n

Product Governance Manager / Lead – Lloyd’s Syndicate & Delegated Authority London | 4 days a week \n \n IDEX Consulting are exclusively shortlisting for an exciting opportunity for a Product Governance Manager / Lead to take ownership of 1st Line Conduct Risk, Product Governance and Consumer Duty across a Lloyd’s syndicate and delegated authority business. \n \n Reporting directly into the Chief Risk & Compliance Officer, this is a high-profile, hands-on role with significant visibility across the business. You’ll be the subject matter expert and key business partner on Product Governance, Conduct Risk, Consumer Duty and customer outcomes, working closely with Underwriting, Claims, Delegated Authority and senior leadership. \n \n The opportunity \n You’ll own and operate the 1st Line Product Governance and Conduct Risk framework, ensuring the business continues to meet its FCA and Lloyd’s obligations and, critically, delivers good customer outcomes throughout the product lifecycle. \n \n Your remit will include: \n • Owning and enhancing the Product Governance Framework across the business \n • Leading the implementation of Consumer Duty requirements across Products & Services, Price & Value, Consumer Understanding and Consumer Support \n • Providing 1st Line challenge to Underwriting, Claims and Delegated Authority teams \n • Leading product design, approval and review processes, including event-driven reviews \n • Overseeing target market assessments, distribution strategies and fair value assessments \n • Developing and monitoring conduct risk tolerances, MI, KRIs and emerging risks \n • Leading the Product Oversight Group and providing senior-level reporting and insight \n • Owning the conduct perspective of Delegated Authority oversight, including Coverholders, MGAs and TPAs \n • Overseeing complaints governance, MI, root cause analysis and remediation \n • Using complaints and conduct data to identify systemic issues and feed insight back into product reviews \n • Preparing Consumer Duty and conduct-focused reporting for senior management and the Board \n • Supporting Lloyd’s oversight activity, FCA thematic work, regulatory change and internal audit responses \n • Developing and delivering conduct-focused training across the business \n This is not a purely policy or advisory role. We're looking for someone who enjoys being close to the business, translating regulatory expectations into practical frameworks and controls, and providing credible, pragmatic challenge to 1st Line stakeholders. \n \n What we're looking for \n \n We're particularly interested in candidates who have experience within: \n Lloyd’s syndicates / Managing Agents / Delegated Authority businesses, with a strong understanding of how conduct risk and product governance operate across complex distribution chains. \n \n Experience with Coverholders, MGAs, TPAs and delegated claims arrangements would be highly desirable. \n \n We would also consider candidates coming from a strong retail insurance conduct risk / Consumer Duty background, particularly where you have demonstrable experience owning product governance, fair value, target market assessments, complaints and customer outcomes. \n \n You'll ideally bring: \n ✅ Strong knowledge of FCA PROD, Consumer Duty and Lloyd’s customer requirements \n ✅ Proven experience in Product Governance / Conduct Risk \n ✅ Experience operating effectively within a 1st Line environment \n ✅ Strong understanding of fair value, product reviews and distribution chains \n ✅ Excellent stakeholder management and the confidence to challenge senior business stakeholders \n ✅ Strong analytical skills with the ability to turn conduct data and MI into meaningful actions \n ✅ Experience with complaints oversight and root cause analysis