Business Manager (Beauty) Pat McGrath
16 days ago
Liverpool
Role Responsibility As Business Manager for a truly outstanding luxury cosmetic brand that knows no boundaries you will offer an exceptional level of one-to-one service to our customers using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. • Provide expert application of Pat McGrath Lab cosmetics products from everyday looks to special events, • With training provided we expect you to maintain specialised product knowledge and reinforce the Pat McGrath application techniques with your team, • Accountable for achieving sales goals, • Analyse sales and create strategies with management to consistently meet and exceed goals, • An expert in cosmetics you will share your knowledge to provide our customers with exceptional and personalised service, • Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock cashing up and organising rails to hosting you understand there is more to the customer experience than just selling, • Manage customer feedback and use it constructively to continually raise the bar for service sales and retail standards, • Adapt to the challenges that vary from day to day. A flexible role you may be required to work on different departments taking your service excellence and collaborative spirit with you, • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, • Own the planning and delivery of in-store events, • Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level, • Ability to build a clientele and model excellent customer service, • Understand and follow health safety and security procedures and play an active role in preventing stock loss, • Ensure compliance with all policies and procedures, • Champion our company culture and values Qualifications : The person. • Experienced Lead Makeup Artist with a minimum of 2 years experience, • Ability to perform makeup applications that align with the brand service menu, • Confidently connects artistry and education to sales, • Social/digital portfolio of work with significant following preferred, • Comprehensive knowledge of current beauty trends and latest products, • A great communicator. You will be able to positively engage with all customers with varying needs and requirements, • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitors activity along with taking part in brand training, • Known to be a sales and service expert. Youll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate, • Assist clients with product knowledge makeup applications and purchases with the brand and throughout the store, • Flexible. Responsive to business needs you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation, • A confident coach and self-driven to upskill and learn. Work with management trainers and brand artists to learn brand expertise and develop personal artistry skills, • An example of our values a trusted and respected colleague Additional Information : • Basic rate salary 30222 per annum, • Weekly/Monthly & Quarterly Commercial Bonuses, • Stocktake Bonuses, • Commission led bonuses across a wide range of products, • Monthly Group Rewards and Recognition, • Long Service awards, • We offer a wide range of Development Courses with National Qualifications, • 28 Days Holiday, • 50% Instore Uniform Discount, • Discounted Gym membership, • Group Wide 20% Discount across all Frasers Group brands Remote Work : No Employment Type : Full-time Key Skills Logistics & Procurement,Business Solutions,ABAP,KYC,Leadership,Client Services Experience: years Vacancy: 1