Guest relations jobs in United Kingdom

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

I am currently partnering with a well established and highly respected hospitality business to recruit an experienced HR Business Partner. This is a fantastic opportunity to join a people focused business with a strong portfolio of hotels and a genuine commitment to creating exceptional employee and guest experiences. With a large and diverse estate including thousands of rooms, extensive event spaces, and vibrant food and beverage outlets this organisation offers a dynamic environment where HR plays a key strategic role. The role: As an HR Business Partner, you will act as a trusted advisor to both operational hotel teams and central functions. You will play a critical role in shaping and delivering the people agenda, driving engagement, supporting leaders, and helping to build a high performing, inclusive culture. This is a highly visible role with real impact, ideal for someone who enjoys balancing strategic input with hands on delivery. Key Responsibilities: • Drive performance and development by using data to support talent growth, coaching managers, and promoting learning opportunities, • Advise on organisational structure and workforce planning to enhance efficiency and overall team effectiveness, • Lead engagement and culture initiatives by analysing feedback, partnering with leaders, and fostering an inclusive environment, • Support talent and succession planning by developing future leaders and strengthening internal talent pipelines, • Provide expert guidance on recruitment and employee relations, ensuring effective hiring practices and consistent people management Experience: • Proven experience operating as an HR Business Partner or in a similar role, • Strong knowledge of employee relations, engagement, and talent management, • Confident influencing and coaching stakeholders at all levels, • Commercially aware, with the ability to align HR strategy to business needs, • Adaptable, with experience working across multi site or operational environments, • Passionate about creating inclusive, high-performing workplaces Benefits: • Competitive salary up to £60,000, • Comprehensive benefits package including pension, healthcare, and staff perks, • Strong focus on career development and progression, • Access to wellbeing support and employee assistance programmes, • A collaborative and people first working culture

HOSPITALITY PROJECT MANAGER The Hospitality Project Manager is responsible for the procurement, planning, staffing, coordination, and administration of hotel design and architecture projects. This role requires a deep understanding of hospitality design, project execution, and collaboration with clients, consultants, and internal teams to deliver high-quality hotel environments. Key Responsibilities Business Development & Client Relations • Identify and pursue new business opportunities within the hotel and hospitality sector., • Develop strong relationships with hotel developers, operators, and key stakeholders., • Collaborate with the Contracts Administrator to prepare and issue proposals/contracts., • Lead presentations and pitch meetings for potential hospitality projects. Project Management & Execution • Develop detailed work plans and scopes of work, including assembling the project team, fee structures, and schedules specific to hotel projects., • Oversee the full project lifecycle, ensuring adherence to the design concept, brand standards, and client expectations., • Manage project profitability, staff utilization, and coordinate with the Finance Team for invoicing and collections., • Work closely with the Managing Director(s) and Finance Manager to address profitability, staffing, and accounts receivable concerns., • Ensure compliance with local building codes, accessibility regulations, and hotel brand standards. Design Coordination & Oversight • Lead and oversee design development, from conceptualization to execution, ensuring alignment with the client’s vision and the hotel's operational needs., • Coordinate work performed internally and externally by consultants, ensuring seamless integration of architectural, interior, and engineering elements., • Establish and manage the project team, budget, and schedule while ensuring timely completion of deliverables., • Monitor contracts and adjust scope based on client requests or additional service requirements. Team Leadership & Mentorship • Provide leadership and mentorship to project teams, overseeing productivity and quality of work., • Assign tasks and coordinate with Project/Design Managers for optimal team utilization., • Deliver constructive feedback and guidance to junior staff. Education and Work Experience • Degree in Architecture or Interior Architecture, with a strong focus on hospitality design., • 10+ years of experience managing hotel design and architecture projects at various scales., • Professional licensure and/or accreditation preferred (e.g., AIA, NCARB, NCIDQ, LEED, WELL)., • Proven ability to manage luxury and boutique hotel projects, from concept to completion., • Strong client relationship management skills and experience working with hotel operators, developers, and brands. Knowledge, Skills, and Abilities • Extensive knowledge of hospitality-focused materials, furnishings, and construction methods., • Deep understanding of hotel brand standards, guest experience considerations, and operational efficiency in hotel design., • Expertise in building systems, codes, and EMEA-specific hospitality regulations., • Strong contract negotiation skills with consultants, vendors, and contractors., • Ability to resolve complex contract and administration issues within hospitality design parameters., • Advanced MS Office Suite skills., • Proficiency in Revit and Adobe Creative Suite for design documentation and presentations., • Strong presentation and communication skills, with experience leading client meetings and consultant coordination., • Ability to lead and mentor multi-disciplinary teams in a fast-paced hotel design environment.

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

PR & Publicity Manager (talent) 2 days in the office - London A fast-growing talent and creator management agency is looking for an experienced PR and positioning professional to join the team in a broad, high-impact role. The agency represents a diverse roster of digital creators, influencers, models and athletes across the UK and beyond, and this hire sits at the centre of how they grow both their talent and their own public profile. There are two clear mandates: move talent beyond social media and into mainstream culture, and drive the agency's outward communications forward across every channel. This is a role for someone who understands both worlds, knows how to operate in them simultaneously, and has the contacts and instincts to make things happen. What you'll be doing PR and Media Relations • Build and execute tailored PR strategies for individual talent, with clear objectives around mainstream visibility, media presence and long-term profile building, • Pitch and secure placements at high-profile events including film premieres, awards shows, fashion weeks and major cultural moments, • Develop compelling press materials including bios, press releases, one-pagers and pitch decks suited to different media targets, • Identify and organise media moments, vox pop content and activations designed to drive cultural traction and keep talent relevant between campaigns, • Manage podcast activity end to end, including scheduling, guest sourcing, format development and sponsorship integration, • Cultivate relationships with journalists, editors, producers and publicists across entertainment, lifestyle and culture verticals Event Management • Own all event logistics from start to finish, including accreditation, transport, styling coordination and on-site support, • Attend events as the primary liaison between talent, brands and media, ensuring smooth execution and strong content capture throughout, • Build and maintain a reliable network of event organisers, photographers, PRs and venue contacts, • Coordinate and prepare talent for media interviews, press junkets and on-camera appearances, including briefing notes and run-of-show planning Agency Communications and Social Media • Take full ownership of the agency's Instagram, TikTok and YouTube channels, leading on content strategy, scheduling and day-to-day output, • Write and commission thought leadership content for LinkedIn and relevant trade platforms that positions the agency as an authority in the creator and talent space, • Support the production of high-quality photo and video assets for talent portfolios, working with photographers and videographers as needed, • Maintain a consistent and distinctive agency voice across all external communications Talent Strategy • Participate in talent meetings and contribute well-informed perspectives on positioning, career direction and public narrative, • Work closely with talent managers to ensure PR activity is closely aligned with active and upcoming brand partnerships, avoiding conflicts and maximising commercial impact, • Advise on talent presentation, including digital footprint, media training needs and press-readiness ahead of key moments Reporting • Track and collate media coverage across print, digital and broadcast, providing regular reports on reach, sentiment and campaign performance, • Monitor cultural trends, emerging platforms and upcoming industry moments to ensure the agency and its talent are consistently ahead of the curve, • Present findings and recommendations to senior leadership on a regular basis What we're looking for • A solid background in PR, talent management, entertainment or a closely related field, • An existing and demonstrable network of media, event, brand and industry contacts, • Strong written communication skills across multiple formats, from press releases to social captions to strategic documents, • A confident understanding of both internet culture and traditional media, and how the two increasingly overlap, • Experience managing multiple talent or clients simultaneously in a fast-moving environment, • Highly organised with strong attention to detail and the ability to prioritise under pressure, • A collaborative team player who can also work independently and use their initiative SUMO are an equal opportunities employer. We encourage applications regardless of race, religion, ethnicity, sexual orientation, age, disability or gender. As an employment agency, SUMO are fully committed to providing an inclusive and accessible recruitment process for all (both internally and on behalf of our clients). Thank you for your interest in the above vacancy. Please note - due to the high volume of CVs & applications we receive, we can't always get back to everyone, although we do try our best!

INTRODUCTION TO QUINTESSENTIALLY Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES • Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored., • Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more., • Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy., • Providing quality suggestions at all times which exceed Member expectations., • Intensive & extensive phone and email-based correspondence., • Using a CRM system to log Member requests, actioning requests and updating Member information. HOURS OF WORK Monday- Friday 11:00am- 19:00pm REQUIREMENTS • Must be fluent-spoken and written in English., • Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure., • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals., • Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide., • Warm, friendly, calm, confident and courteous at all times., • Pro-active, energetic and positive attitude., • Strong IT & CRM systems skills., • Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure. OUR IDEAL CANDIDATE • Understands HNW lifestyles, expectations, needs and preferences., • Warm, friendly, calm and courteous at all times., • Able to anticipate client needs and deliver intuitive and highly personalised solutions., • Pro-active, energetic, with a positive attitude., • Excellent team player., • Values privacy and confidentiality., • Passionate about travel, culture, and unique global experiences., • Strong IT & CRM systems skills., • Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure., • Strong networker and relationship builder. BENEFITS • Hybrid working (role dependant), • Competitive annual leave allowance with a further increase due to long service, • Birthday Allowance – take your birthday off on us!, • Pension Scheme, • Angel Days: Additional paid leave to do charity work, • Long Service Awards, • Life Assurance, • Digital nomad, • Study Leave, • Puppy friendly offices, • Qmunity committee – Social events in the office, • Free food & drink in the office, • Wellbeing platform membership, • Season Ticket Loans, • Cycle to work scheme, • Discounts with a variety of retail and hospitality companies Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. For information about how we collect, store and use information about you, please see our using the following link: https://www.quintessentially.com/privacypolicy.html

Membership Manager – Family members club Location SW London Salary: £40,000+ Imagine a place where kids can have the time of their lives while parents relax, laugh, and reconnect — all under one roof. That’s what my client is building: a vibrant, hub for families, and they are looking for a Membership Manager who can make every member feel like part of something truly special. About the Role As our Membership Manager, you’ll be the heartbeat of the member experience — blending strategy, hospitality, and warmth into every interaction. Your focus? Growing our family community through thoughtful membership sales, building lasting relationships, and making sure every visit feels better than the last. You’ll work closely with the General Manager and Events Team to create unforgettable experiences, while leading the front-of-house crew to deliver top‑tier service with smiles all round. What You’ll Be Doing • Champion the full membership journey — from that first curious enquiry to welcoming new families into our community., • Dream up and deliver exciting member events and activities that keep our community buzzing and growing., • Be a friendly problem‑solver, handling queries and feedback with empathy, charm, and efficiency., • Oversee bookings, calls, emails, and admin with professionalism and attention to detail., • Lead a welcoming front‑of‑house team that makes every arrival feel like coming home., • Keep leadership in the loop with accurate membership reports and insights., • Train, motivate, and support your team to shine in every interaction. Experience • At least 2 years’ experience in membership management, sales, or guest relations — ideally in a luxury hospitality or private members’ environment., • A knack for connecting with people — from tiny toddlers to seasoned executives., • Excellent communication and diplomacy skills, with the ability to turn challenges into opportunities., • Smart time‑management and multitasking skills — because every day is different., • A problem‑solver’s mindset with a “big‑picture” approach., • Fluency in multiple languages is a plus (bonus points for Arabic!)., • A clear Enhanced DBS check. This is more than a job — it’s a chance to help shape magical moments for families, every single day. For more details contact david@corecruitment.com

Position: Manager, Standards & Best Practices Location: London, England, Europe or Florida, USA Industry: Sports Position Type: Full-Time Salary: £70,000 - £80,000 + Bonus + Benefits Contact: james.gershfield@forsythbarnes.com International Travel Required Forsyth Barnes are delighted to be representing a leading global sports organisation in the search for a Manager, Standards & Best Practices. This is a unique opportunity to play a key role in shaping world-class fan and premium hospitality experiences across an international portfolio of events. The position will focus on driving innovation, benchmarking global best practices, and developing scalable frameworks that elevate both spectator and corporate experiences across the organisation’s global event network. Summary The Manager, Standards & Best Practices will play an important role in elevating the spectator and corporate-hospitality experience across a global professional sports tour. This position drives organization-wide innovation by benchmarking global best practices, building shared frameworks, and enabling events of all sizes to deliver world-class fan and premium experiences. The role blends strategic influence with operational implementation, converting insights into practical tools, fostering collaboration across events, and shaping consistent standards that strengthen the brand. When traveling to events, the role also contributes targeted observations to support the overall Player Experience. Responsibilities Standards, Benchmarking & Best Practices Sharing • Lead global benchmarking across sports, live entertainment, hospitality, and major-event industries to identify trends and innovations., • Identify and define Fan Experience standards adaptable across diverse demographics and event types., • Translate global insights into organization-ready best practices, templates, and decision guides usable by events of all categories., • Maintain and evolve a cross-event Best Practices Hub, ensuring resources are current, high-quality, and widely adopted., • Facilitate structured knowledge-sharing across events to promote continuous improvement to the fan experience and premium hospitality., • Collaborate cross-functionally with internal teams including Tournament/Event Relations, Digital, Partnerships, Player Relations, and Media to align standards and share insights. Event Lifecycle & Fan Experience Support • Conduct diagnostic reviews of fan-journey and corporate-hospitality touchpoints., • Identify scalable innovations adaptable for varying budgets and infrastructure., • Advise events on tailored best practices for premium hospitality, Fan Zones, VIP hosting, suite design, on-court/event branding, and F&B., • Collaborate with Partnerships teams to understand and meet partner expectations and develop hospitality best-practice assets., • Work alongside travel and experiences partners to integrate and elevate premium fan experiences at events. Data, Insight & Measurement • Develop a consistent, organization-wide measurement framework to evaluate fan and corporate experience., • Analyze cross-event data to identify trends, opportunities, and areas for improvement., • Leverage insights to create presentations that illustrate key findings. Training, Enablement & Community Building • Participate in internal workshops organized by the Event/Tournament Relations Team., • Develop training modules for guest services and hospitality teams., • Lead knowledge-sharing sessions and produce rapid-learning briefs based on benchmarking insights and event visits. Support to Player Experience Standards (Secondary Responsibility) • When on-site at events, monitor overarching elements of Player Experience and Event Operations., • Report observations for integration into broader player-focused improvement initiatives. Experience & Skills • Minimum of 5 years in sports, entertainment, live events, hospitality strategy, guest experience design, or a related field., • Experience in benchmarking, insights, CX strategy, or premium experience design., • Experience influencing stakeholders without direct authority., • International sports and/or professional tennis industry experience is a plus., • Customer-journey design, operational playbook development, and training delivery experience., • Product development experience., • Strong analytical and benchmarking capability., • Creative and innovative mindset., • Excellent communication and relationship-management skills across global teams., • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)., • Multilingual skills are a plus; English proficiency is required. Travel • International travel up to 50%

Hakkasan Group, home to internationally acclaimed restaurants including Hakkasan and Yauatcha, is seeking an experienced and personable Guest Relations Manager to join our front-of-house leadership team. This is an on-site role based in Hakkasan Mayfair, dedicated to elevating the guest experience - acting as the bridge between guests, restaurant operations and the wider commercial team. This position focuses on relationship-building, service recovery, guest engagement and ensuring every visit reflects the exceptional standards of our brands. The Role • Act as the primary on-site contact for guest relations, ensuring a warm, personalised and seamless experience from arrival through to departure., • Build meaningful relationships with regular guests, VIPs and key clients, fostering loyalty and encouraging repeat visits., • Work closely with restaurant management and service teams to anticipate guest needs and enhance the overall dining journey., • Handle guest feedback professionally and proactively, resolving issues with care and efficiency., • Support special occasions, VIP visits and high-profile bookings, ensuring exceptional attention to detail., • Act as a brand ambassador both within the restaurant and externally, maintaining strong relationships with concierges, local businesses and hospitality partners., • Support the growth of our guest community through personalised engagement and memorable experiences., • Monitor guest feedback trends and provide insights to support continuous improvement. About You • Previous experience in a Guest Relations, Guest Experience or Front of House leadership role within luxury hospitality or premium restaurants., • A natural relationship-builder who enjoys connecting with guests and creating lasting impressions that extend beyond a single visit., • Commercially aware, with an understanding of how exceptional guest relations contribute to reputation, loyalty and long-term success., • Calm, confident and solutions-focused, with strong service recovery experience., • Passionate about hospitality and creating memorable experiences., • Professional, polished and comfortable engaging with a diverse and international clientele. Our Benefits • Dine & Delight: 50% off food and beverage across all our restaurants, including takeaway., • We’ve Got You Covered: Employee Assistance Programme, medical insurance, life assurance and enhanced parental leave., • Birthday Bonanza: An extra paid day off on your birthday., • Share the Experience: Refer a friend and earn up to £750., • Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service., • Grow With Us: WSET certifications, apprenticeships and development courses., • Giving Back: Support charity, sustainability and community initiatives., • Time to Recharge: 28 days’ holiday (increasing with service) plus a performance-based bonus. If you’re passionate about hospitality and thrive on creating exceptional guest moments, we’d love to hear from you. Apply via the link below.

Restaurant Manager – Shanghai Me London Shanghai Me is currently seeking an experienced and driven Restaurant Manager to join our team in London. Recently awarded “Best New Hotel Restaurant of the Year” by Condé Nast Traveler UK, Shanghai Me London continues to set the benchmark for luxury Pan-Asian dining in Mayfair. We are looking for a strong hospitality professional with a passion for luxury dining, exceptional guest experience, and team leadership within high-volume, upscale restaurant environments. Key Responsibilities • Oversee the day-to-day restaurant operations to ensure exceptional service standards, • Lead, train, motivate, and develop the front-of-house team, • Manage staffing levels, scheduling, and recruitment needs for the venue, • Maintain strong guest relations and handle VIP clientele professionally, • Monitor service quality, operational efficiency, and team performance, • Work closely with the kitchen and bar teams to ensure smooth service flow, • Ensure compliance with health, safety, and company standards, • Support business growth through strong operational leadership and team development Requirements • Previous experience as a Restaurant Manager within a high-end or luxury restaurant environment, • Strong background in Asian cuisine concepts is required, • Experience managing high-volume operations and fast-paced service environments, • Proven experience in recruitment, team building, and staff development, • Strong leadership and communication skills, • Excellent guest engagement and problem-solving abilities, • Well-presented, professional, and service-focused, • Right to work in the UK required What We Offer • Competitive salary package, • Opportunity to join an internationally recognized luxury hospitality group, • Career growth and development opportunities, • Dynamic and professional working environment, • Exposure to a high-profile luxury dining concept, • If you are passionate about hospitality leadership and looking to join a fast-growing international group, we would love to hear from you If you are passionate about hospitality leadership and looking to join a fast-growing international group, we would love to hear from you.

Position: Restaurant Supervisor Report to: Restaurant Manager What will I get? • Competitive salary ranging from £43,000 to £45,000 gross per annum, based on a 40-hour working week and inclusive of service charge., • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Supervisor at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines, our menus, and dining out. You will also be responsible for maintaining daily operations such as opening and closing, cash up, reporting, and operational organisation. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. As is the case for our Head Waiters/Waitresses, our Supervisors must have an irreproachable, elevated service style, excellent wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. What sets our Supervisors apart from our Head Waiters/Waitresses is their operational duties. As a supervisor you will thrive amidst service, while keeping an eye on BOH and FOH standards. You will be trained in and have a deep knowledge of what makes our property unique, and ensure the team follow. You will also undertake tasks such as daily briefings, stock-count, rota updates, and cash-up. You will collaborate closely with our Restaurant Manager and fellow Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London, and develop yourself into a master of all things hospitality. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting. Operational Management and Efficiency: • Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness., • Conduct daily briefings, assign floor sections, and ensure all team members are aligned and ready., • Help manage daily staffing levels and adapt floor coverage in real time based on guest flow., • Communicate effectively with the kitchen and bar to maintain seamless service., • Maintain floor standards for presentation, cleanliness, and atmosphere throughout service., • Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives., • Monitor compliance with health, safety, sanitation, and alcohol awareness standards. Health and Safety Management: • Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations., • Act in accordance with fire safety instructions and promote a safe working environment., • Attend to and stay updated on mandatory training and legislative changes. Staffing and Team Development: • Assess staffing needs and develop plans for future growth., • Coach, train, and nurture more junior members of staff., • Elevate team performance, morale, productivity, and enthusiasm. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Someone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays.

Position: Head Waiter/Waitress What will I get? • A competitive salary of £40,000–£41,000 per annum (gross), based on a 40-hour working week and inclusive of service charge, • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Head Waiter/Waitress at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. What sets apart our more junior waiters/waitresses and our head waiters/waitresses besides an elevated service style is their wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. You will collaborate closely with our Restaurant Manager, Floor Manager, and Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior waiters in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Direct more junior members of staff on SOPs., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Somone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays. Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

General Manager - Bristol - Relocation Package Available Base: £41,500 Tronc average: £17,000 Bonus: £8,300 Overview An opportunity to lead a high-performing branded restaurant operation, driving both commercial success and team development. This role would suit a hands-on General Manager from a fast-paced, guest-led restaurant environment, ideally with experience in a branded casual dining, premium casual dining, or high-volume restaurant setting. We are particularly interested in candidates who have led structured restaurant operations with strong front of house and back of house alignment, clear service standards, and a consistent focus on guest experience. Experience from brands such as Nando’s, Wagamama, The Ivy Collection, Loungers, or similar restaurant-led environments would be highly relevant. While we are open to hospitality leaders from a range of backgrounds, the closest match for this role will be someone whose recent experience has been centred around restaurant operations rather than a wet-led or traditional pub management setting. Key Responsibilities • Lead and develop the management team, providing clear direction, structure, and ongoing performance feedback, • Build and maintain a strong working relationship with the Head Chef, supporting back of house performance and development, • Maintain exceptional operational standards, ensuring strong audit performance and consistent delivery, • Communicate business objectives and updates effectively across the team, • Collaborate with senior leadership and other site leaders to support wider business initiatives, • Conduct regular performance reviews and manage team development Role Objectives • Deliver strategic business plans aligned to financial performance, including P&L and KPI targets, • Drive operational excellence and continuous improvement across all areas of the business, • Create a high-performance, engaged, and motivated working environment, • Support team development through coaching, training, and structured feedback, • Ensure a consistently high-quality customer experience Operational Responsibilities • Oversee day-to-day restaurant operations, ensuring targets and objectives are met, • Recruit, onboard, and develop high-performing team members, • Delegate effectively while ensuring adherence to company standards, policies, and procedures, • Manage employee relations and resolve internal issues efficiently, • Maintain full accountability for financial processes, including cash handling and reporting, • Oversee HR systems, payroll processes, and workforce planning, • Monitor staffing levels, attendance, and absence management, • Ensure compliance across all operational and safety systems, • Work closely with kitchen leadership to ensure smooth and efficient service delivery, • Take ownership of stock control and cost management, • Monitor customer feedback and online presence, responding where appropriate, • Drive local marketing initiatives and build relationships within the local community

About the job Work location: Bali, Indonesia Role Description The Guest Relations role is responsible for overseeing daily guest relations operations to ensure every visitor enjoys exceptional service and a memorable beach club experience. This position manages guest inquiries, reservations, and bookings efficiently through the reservation system, while maintaining a seamless flow of operations. Qualifications · Fluent communication skills in English. · Extensive experience in hospitality, with a strong background in managing guest relations, preferably in a vibrant party environment or beach club setting. · Proven experience with reservation systems and sales processes. · Excellent appearance, presenting a professional and welcoming image to guests. · Strong problem-solving abilities, with a proactive and diplomatic approach to dealing with guest issues or concerns. · Must be willing to relocate to Bali for a minimum 2-year contract · Previous experience in high-volume, fast-paced environments is highly preferred. Responsibilities and Duties: · Oversee daily guest relations operations, ensuring guests receive exceptional service and a memorable experience at the beach club. · Manage guest inquiries, reservations, and bookings efficiently using the reservation system. · Welcome and engage with guests, establishing rapport and ensuring their needs are met promptly and professionally. · Address and resolve any issues or complaints from guests, ensuring they are handled swiftly and effectively to maintain high satisfaction levels. · Coordinate with the sales and marketing teams to ensure seamless operations and promote the club's offerings to new and returning guests. · Monitor guest feedback and provide regular reports to management to enhance service quality and operational efficiency. · Maintain a professional and friendly demeanor at all times, representing the brand’s values and ensuring the guests have an outstanding experience. · Assist with organizing special events, promotions, or parties, ensuring smooth execution and satisfaction for all attendees. · Collaborate with various departments within the beach club, including operations, entertainment, and food and beverage, to ensure a seamless and enjoyable guest experience. · This role offers the opportunity to work in a dynamic and exciting environment while making a significant impact on guest satisfaction at our renowned beach club in Bali. Benefits • · A relocation package is offered for this position.

Company Description Eson2 is a London real estate company, offering 360 real estate services to landlords. We utilize advanced processes and tools built upon our perennial expertise to maximize property interests regardless of the market’s status quo. We assist customers in their home-seeking adventures by providing a sophisticated booking platform with exquisite properties in central locations. We ensure that all listed properties follow the highest 5-star hotel quality standards. We are trusted by the most reputable developers in Central London, managing over 500 exclusive units under management. Furthermore, we have partnered with more than 100 landlords and are recognized among the Top Property Management companies globally. Role Description This is a full-time, on-site role for an Operations Assistant, located in the London Area, United Kingdom. The Operations Assistant will be responsible for supporting daily property management operations, coordinating with landlords and tenants, maintaining records, and assisting with operational processes. Records & Reporting • Maintain accurate records and an organised digital filing system for contracts, invoices, inspections, and property records, • Prepare and distribute regular operational and financial reports to owners and management, • Manage weekly amendment records, ensuring changes are captured and communicated across the team, • Support scheduling, task assignment, and deadline tracking, • Draft clear communications for owners, guests, and suppliers, and respond promptly to all enquiries Invoice & Finance Coordination • Coordinate and reconcile invoices with owners, ensuring expenses are correctly assigned to each property, • Verify cleaner invoices (hours, cleans, and charges) before approval, • Oversee cost-effective procurement of supplies and communicate any order or delivery changes, • Ensure the team has the time and resources to meet client and owner requirements Issue Tracking & Resolution • Maintain an organised issue log under the correct categories (RM, Order Linen, Find New), with status, updates, and responsible party recorded, • Follow up on every open issue through to timely resolution, with written confirmation on closure, • Communicate issue updates promptly to the relevant owner or team member Linen & Inventory Management • Place linen orders in advance and manage inventory across the full portfolio, • Track deliveries and distribution so every property is fully stocked ahead of each check-in, • Monitor and replenish operational supplies across all properties as needed Property Onboarding • Onboard new properties using a structured checklist — inventory, setup, documentation, and go-live readiness, • Coordinate with suppliers and contractors so each unit meets required standards at launch Daily & Weekly Property Management • Conduct daily and weekly inspections, recording defects, cleanliness issues, and maintenance needs, • Ensure communal areas are consistently clean, tidy, and well-presented, • Supervise and quality-check cleaning teams after every clean to ensure consistent standards, • Monitor bookings so all properties are fully prepared ahead of each check-in, • Liaise with maintenance contractors and suppliers to coordinate timely repairs, • Keep owners informed on inspections, operational matters, and any concerns, • Plan, assign, and monitor daily operations; appraise team performance and produce operational reports Client Review Management • Send review requests within 24 hours of every checkout across all platforms (Airbnb, Booking.com, Google, Email/WhatsApp), • Monitor and log all incoming reviews, • Respond to negative reviews within 24 hours — acknowledge, apologise, and raise an internal issue with a clear action plan, • Respond to positive reviews within 48 hours and share highlights with the team, • Produce a weekly review report (ratings, trends, action points) and share with owners and management, • Identify feedback patterns and propose improvements to the guest experience GUEST RELATIONS • Assist guests at check-in to ensure a smooth, welcoming, and professional arrival, • Act as the first point of contact during a stay — respond quickly, remain calm, resolve issues, and escalate urgent matters until fully resolved, • Provide upscale, empathetic service, with personalised attention for VIPs, elderly guests, children, and guests with disabilities, • Promote property amenities and services (housekeeping, private chefs, transfers) and recommend local dining, shopping, and sightseeing, • Anticipate guest needs — including unstated ones — and build strong relationships with regular clients, • Coordinate communication between guests and staff and follow up until every concern is resolved WHAT WE ARE LOOKING FOR • Proven experience in administration, property management, operations, or guest relations, • Exceptional organisation and attention to detail, with strong follow-through, • Ability to manage multiple priorities, deadlines, and stakeholders simultaneously, • Confident, professional communicator who stays calm under pressure, • Strong time management and the ability to work independently and use initiative, • Comfortable coordinating between guests, owners, cleaners, contractors, and suppliers, • Positive, proactive, and resilient attitude, • Excellent command of English (additional languages a plus), • Experience in serviced accommodation, short-lets, or the hotel industry is a plus, • Computer literate — comfortable with email, spreadsheets, and property management tools

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!.No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our

The Role... At Soho House, the Reception & Member Relations Manager is responsible for guiding the reception team and the end-to-end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance A Reception and Member Relations Manager plays a crucial role overseeing the overall management of Club Reception (labour, scheduling, trainings), supervising the floor, employees and employees-guests relations, as well as the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members and ensure consistency from check-in to departure What's in it for you? • Weekly Pay, • Team meal whilst on shift prepared by our chefs, • Every House Membership, • 50% off Food & Drink, 7 days a week, • Staff Room Rate; Any Bedroom, Any House, $100 a night, • Private Health and Dental Care, • Life Assurance, • Day off on your birthday, • Up to 50% Staff Discount on Cowshed & Soho Home, • In conjunction with Soho Impact, take 2 days ...

• Assists the Executive Head Chef in supervising the functioning of all kitchen employees, facilities, costs to ensure maximum Food and Beverage departmental profit is achieved., • Assists the Executive Head Chef in controlling and analysing, on an on-going basis, the following: a) Quality levels of production and presentation including employee cafeteria b) Guest satisfaction c Operating/payroll/food costs e) Cleanliness, sanitation, and hygiene Ensures optimum performance in all of the above areas as assigned. • Assists the Executive Head Chef in the production, preparation and presentation of all food items to ensure highest quality at all times., • Establishes and maintains effective employee relations., • Conducts, under the guidance of the...

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Ea...

We are looking for a warm and friendly, experienced Receptionist to join our team. Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry. Responsibilities • Whenever possible to anticipate guests needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner., • To have a full understanding of Opera systems would be beneficial., • To display a pro-active and innovative approach to skills development and standards enhancement with your team., • Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised., • Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams., • Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained., • To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible., • To develop interactive member/ guest relations and to be aware of any possible future requirements. To r...

Guest Relations Executive The Copthorne Tara Hotel London Kensington is looking for a Guest Relations Executive who can ensure the highest possible standards of service excellence & hospitality are extended to all guests at all times, maximizing revenue opportunities at all available opportunities whilst maintaining legal requirements & company standards. To ensure all VIP guests are looked after prior, throughout and after their stay. Duties & Responsibilities: -To accurately register guests into the hotel, as well as check guests out of the hotel. -To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors. To provide a friendly and personable service to hotel guests at all times. -To be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to the guest requirements. -To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotel. -To be familiar with Reservation procedures, and be aware of the importance of applying standards accurately and consistently (e.g. Market Codes). -To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liase with Security if guests have problems when accessing rooms. -To be fully aware of th...

About Hyatt Regency London Olympia Hyatt Regency London Olympia is part of the transformation of Olympia into Londons newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London. Within the Olympia destination, Hyatt Regency London Olympia will offer 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre.As a new opening, the hotel presents an exciting opportunity to join a growing team and be part of the opening of a landmark new hotel. Duties and responsibilities related to theGuest Relations Host/essrole • Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest., • Act as a primary point of contact,anticipatingneeds and ensuring a seamless and personalised journey from pre-arrival to post-departure., • Provide detailed information about hotel facilities, programs, and services, with particular attention to ...

Hotel Café Royal is a prestigious 5-star luxury hotel situated in the heart of Central London, next to Piccadilly Circus. With 159 elegant rooms and suites, 4 distinguished food & beverage outlets, and the award-winning Akasha Holistic & Wellbeing Spa, we are dedicated to providing an exceptional level of service and luxury. We are currently seeking a dedicated and passionate Guest Relations Executive to enhance our guest experience and maintain our high standards of hospitality. Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adri, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate. The Role: As a Guest Relations Executive, you will be the primary point of contact for our guests, responsible for ensuring their stay is comfortable and enjoyable. You will anticipate guest needs, address inquiries, and provide personalized service, helping to create memorable experiences that reflect the lu...

Hotel Café Royal is a prestigious 5-star luxury hotel situated in the heart of Central London, next to Piccadilly Circus. With 159 elegant rooms and suites, 4 distinguished food & beverage outlets, and the award-winning Akasha Holistic & Wellbeing Spa, we are dedicated to providing an exceptional level of service and luxury. A fantastic opportunity has arisen for a passionate and exceptional individual to join our outstanding Front Office team as a Guest Relations Coordinator. This role is perfect for someone with a warm and welcoming personality, a natural flair for hospitality, and a passion for creating memorable guest experiences. Your Role: As a Guest Relations Coordinator, you will act as a true ambassador of Hotel Café Royal, promoting a feeling of comfort, sophistication and friendliness throughout the hotel. You will be a visible and approachable presence in both of our elegant lobbiesgreeting guests, getting to know them, and ensuring their stay is seamless from arrival to departure. Key responsibilities include: • Check and update Amenity Forecast ensuring any updates and changes are recorded accurately including new VIP reservations, removing cancelled bookings and making sure room numbers are accurate.

Reception & Member Relations Manager for its Mews House in Mayfair, Central London.This role is critical in guiding the reception team to ensure every member and guest has a seamless experience.Responsibilities include managing the reception staff and overseeing member relations to enhance the membe

A prominent hospitality organization in London seeks a guest experience professional to assist in enhancing guest satisfaction.Responsibilities include managing guest relations, upholding service standards, and coordinating with various teams.The ideal candidate will be welcoming, adaptable, and pos

Reception & Member Relations Manager - Mews House Mayfair, Central London At Soho House, the Reception &Member Relations Manager is responsible for guiding the reception team and the end-to-end successful experience of every member and guest who visits or stays in our Houses through the planning, ou

The Landmark London is seeking a passionate Front Office Supervisor to join our Front Office team.The successful candidate will deliver exceptional five-star service while managing guest relations and supervising staff.This permanent position offers the chance to work within a supportive and vibrant

Guest Experience & Quality Manager (Aura Manager). As Guest Experience & Quality Manager (Aura Manager), you will bring the ME brand to life by shaping how guests feel throughout their journey. Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy.

Our Client Experience Hosts are passionate about what they do! A team player with a keen eye for detail you will play a vital role to ensure our clients always receive an exceptional and memorable experience.

THE ENTOURAGE GROUP is seeking a confident Guest Relations & Reservations Manager to oversee the guest experience from arrival to departure. This role involves managing reservations, leading the host team, and ensuring exceptional service standards while driving guest satisfaction.

We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. Support social and promotional activity where required to drive reservations. Build and maintain strong relationships with local concierges,

An esteemed members' club in the City of Westminster is seeking an experienced Security and Safety Manager to oversee security systems and ensure compliance with health and safety legislation. The ideal candidate will possess excellent guest relations skills and a solid understanding of security pro

Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. Plus, earn globally recognised qualifications funded by Clays. Welcome to Clays, the ultimate indoor clay shooting

We’re on the hunt for a Guest Relations Manager who lives and breathes hospitality, has a little black book full of Mayfair’s finest and knows how to work a room with style.

Waldorf Astoria London - Admiralty Arch is seeking a Sous Chef - Coreus Restaurant to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards • Complimentary, nourishing meals provided while on duty • Exceptional development programmes, designed to support and accelerate your growth at every stage • Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives • Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage • High street savings through Perks at Work • 28 days' holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? A Sous Chef for Coreus Restaurant partners closely with the Senior Sous Chef and Head Chef to oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. As Sous Chef for Coreus Restaurant, you will support the Senior Sous Chef and Head Chef in the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: • Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions • Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements • Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes • Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines • Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends • Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets • Managing Guest relations in the absence of the Senior Sous Chef or Head Chef, resolving concerns with professionalism and discretion • Ensuring staffing and work rotations effectively support operational and business requirements • Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members • Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team • Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets • Supporting other departments as required while maintaining strong interdepartmental relationships • Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation • Reporting maintenance, hygiene, and hazard issues in a timely manner • Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: • Relevant culinary qualifications for the role • Strong planning, organisation, and time-management skills • The ability to multi-task effectively while meeting deadlines • Proven supervisory and leadership capability • A current, valid, and relevant trade qualification (proof may be required) • A creative and refined approach to culinary production • A positive, professional, and solution-oriented attitude • Strong communication and interpersonal skills • The ability to perform effectively under pressure in a fast-paced environment • The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Previous experience in a similar Sous Chef or senior kitchen role within a luxury or ultra-luxury hospitality or service-led environment is highly desirable. • A genuine passion for producing high-quality cuisine • Strong awareness of contemporary food trends and guest preferences • Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking a Senior Sous Chef to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards • Complimentary, nourishing meals provided while on duty • Exceptional development programmes, designed to support and accelerate your growth at every stage • Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives • Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage • High street savings through Perks at Work • 28 days' holiday, including bank holidays, rising to 33 days with length of service Senior Sous Chef We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes. What will I be doing? As Senior Sous Chef for Coreus Restaurant, you will be instrumental in defining the culinary identity of this iconic new hotel. Working alongside visionary culinary leaders, you will contribute to innovative menu creation, inspire and mentor a worldclass kitchen brigade, and ensure the delivery of consistently exceptional dining experiences. You will also take a key role in food cost and labour management and operational excellence. Specifically, you will be responsible for performing the following tasks to the highest standards: • Contribute creatively and strategically to menu development in Hotel Restaurant Kitchen. • Manage all aspects of the Hotel Restaurant Kitchen including operational, quality and administrative functions • Lead, train, and motivate the Coreus kitchen brigade to cultivate an organised, inspired, and high performing- team • Ensure uncompromising quality, consistency, and presentation of all dishes • Support the Coreus Head Chef in managing staff resources and training • Overseeing guest relations and seamlessly deputising in their absence to ensure a consistently elevated culinary experience • Manage staffing resources and rotas to meet business needs efficiently • Uphold brand standards through ongoing training, coaching, and assessment • Maintain robust food cost controls to support F&B revenue targets • Work collaboratively with other departments to enhance the wider guest experience • Knowledge of activities in other departments and implications • Ensure full compliance with food hygiene, safety regulations, and best-practice standards What are we looking for? A Senior Sous Chef within Hilton's luxury portfolio is a distinguished ambassador of our guests and a trusted leader among our Team Members. To excel in this prestigious role, you will embody the refined attitude, elevated behaviours, exceptional skills, and core values that define our unwavering commitment to world-class hospitality. • A creative, modern, and technique driven- approach to food • Inspiring supervisory and team-building skills • A positive, composed, and professional demeanour • Excellent communication and guest service- commitment • Impeccable grooming standards • Exceptional planning and organisational capability • Calm, composed, resilient, and performance-driven under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Strong experience as a Junior Sous Chef or previous Sous Chef • Relevant culinary qualifications • Flexibility to work a variety of shifts, including weekends and evenings EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Competitive annual salary ranging from £35,000 to £40,000 plus service charge Chef whites provided andlaundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas A Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. What will I be doing? Manage all aspects of the kitchen including operational, quality and administrative functions Assist in positive outcomes from guest queries in a timely and efficient manner Ensure foods are of good quality and stored correctly Contribute to menu creation by responding and incorporating Guest feedback Ensure the consistent production of high quality food through all hotel food outlets Manage customer relations when necessary, in the absence of the Executive Chef Support brand standards through the training and assessment of the Team Manage the kitchen brigade effectively to ensure a well-organized, motivated Team Control costs without compromising standards, improving gross profit margins and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships What are we looking for? Excellent planning and organizing skills Ability multi-task and meet deadlines Strong supervisory skills A creative approach to the production of food Positive attitude Good communication skills Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous kitchen experience in similar role Passion for producing high quality food Knowledge of current food trends Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Salary - Competitive As Cluster Quality & Guest Experience Manager for Axiom Hospitality's Luxury Operations, you will drive service excellence, operational consistency, and guest satisfaction across Middle Eight and The Guardsman. This role is responsible for analysing guest feedback data, enhancing experience standards, and embedding a culture of continuous improvement and personalized five-star service delivery. You will lead the evaluation and development of Standard Operating Procedures (SOPs), deliver impactful training programmes, and ensure alignment between each hotel's individual identity and Axiom Hospitality's overarching luxury standards. This is a highly visible role with the opportunity to shape and define the guest experience strategy across a growing luxury portfolio, ensuring each property delivers exceptional, distinctive, and memorable stays. You will be responsible for, but not limited to, performing the following tasks to the highest standards: • Lead the development and implementation of a guest experience and quality framework across the luxury portfolio • Champion the design and continuous refinement of the end-to-end guest journey, from pre-arrival through to post-departure • Ensure all service delivery is anticipatory rather than reactive, embedding a culture of intuitive and personalised hospitality • Continuously analyse performance using guest satisfaction tools (GRI), review platforms (Booking.com, Expedia, TripAdvisor), and social listening data • Identify trends, opportunities, and areas for improvement, working closely with General Managers and department heads to define and implement action plans • Benchmark performance against key luxury competitors to maintain leadership in quality metrics and guest satisfaction • Coordinate cross-property initiatives that elevate guest experience, strengthen brand reputation, and optimise performance Programme & Feedback Management • Own the Mystery Visit programme across the cluster, including design, delivery, analysis, and post-visit debriefing • Ensure evaluations reflect true luxury service expectations, including personalisation, emotional intelligence, and service presence • Translate feedback into actionable training and operational improvements, ensuring learnings are embedded effectively across departments • Present insights and strategic recommendations to property leadership and the Executive Team • Maintain a rolling quality improvement roadmap linked to Mystery Visit outcomes and GRI performance Standards Development & SOPs • Audit and refine all operational SOPs (Front Office, Housekeeping, F&B, Guest Relations, Spa, and Engineering) to reflect five-star service expectations • Evolve SOPs beyond process into service behaviors and standards that bring each brand's personality to life • Collaborate with hotel leadership and Brand teams to ensure operational delivery aligns with the luxury positioning of each property • Implement new standards where required and drive consistency where it enhances quality without compromising individuality • Ensure all departments consistently meet brand presentation, hygiene, and service delivery standards Training & Culture • Develop and deliver impactful training programmes focused on luxury service, guest journey excellence, complaint resolution, and brand storytelling • Embed key luxury service behaviours including anticipation, emotional intelligence, attention to detail, and discretion • Partner with HR and Learning & Development to ensure training is consistent, measurable, and aligned with business needs • Provide on-the-floor coaching and support to department leaders, reinforcing service excellence in real time • Champion a guest-first culture, fostering pride, ownership, and accountability across all teams • Lead internal recognition initiatives that celebrate exceptional guest experiences and service delivery Collaboration & Reporting • Work closely with hotel leadership teams to align guest experience strategy with commercial and brand objectives • Collaborate with Brand & Marketing teams to ensure guest insights inform storytelling, positioning, and campaigns • Link guest experience performance to commercial outcomes, including reputation, repeat business, and revenue potential • Prepare detailed monthly reports outlining guest satisfaction trends, key insights, Mystery Visit outcomes, and recommended actions • Present service performance and quality insights in quarterly business reviews and owner update packs SKILLS, KNOWLEDGE AND QUALIFICATIONS To successfully perform in this role, you must have the following skills and qualifications (if applicable): • Proven experience in Quality Assurance, Guest Experience, or Operations Management within luxury hospitality. • Demonstrated success improving guest satisfaction scores and service consistency across multiple properties. • Strong analytical capability to interpret guest feedback, KPIs, and competitive benchmarking data. • Expertise in managing quality platforms (ReviewPro/Medallia/TrustYou/Revinate) and reporting dashboards. • Excellent communication and presentation skills, with experience engaging senior stakeholders and owner groups. • Proven track record in service training delivery and SOP development. • Ability to combine strategic thinking with hands-on operational influence. • Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. LIVING UP TO THE VALUES To successfully perform in this role, you must possess and display the following attitude, competencies, behaviors, and values at all times: • Be positive, calm, and approachable across a wide range of challenging situations • Make guests and their needs a primary focus • Be enthusiastic about change • Focused on the details • Innovative and forward-thinking • Focused on results and able to work under pressure • Flexible and adaptable • Highly self-motivated, confident, decisive, and able to work with limited supervision • Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Be driven by the results. Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively acting and going beyond what is required. • Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight. Benefits Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Free meals while on shift; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. TPBN1_UKCT

Your Hotel Offering exceptional hospitality since 1865, Hotel Café Royal is an iconic London landmark, blending elegant heritage with contemporary luxury. Perfectly positioned on Regent Street, where Mayfair, Soho and St. Jamess meet, the hotel features 159 guestrooms and suites, award-winning dining experiences, and the renowned Akasha Holistic Wellbeing Centre. For over 150 years, Hotel Café Royal has been the destination of choice for artists, innovators, world leaders and cultural icons, continuing to set the standard for luxury hospitality in London. Scope and Purpose As Head Concierge at Hotel Café Royal, you will lead and inspire the Concierge team to deliver exceptional, intuitive, and personalised guest experiences that reflect the highest standards of luxury hospitality. Acting as a senior ambassador for the hotel, you will build meaningful relationships with guests, anticipating their needs and curating bespoke experiences that showcase the very best of London. With extensive knowledge of the luxury lifestyle landscape and a strong network of industry connections, including prestigious concierge organisations such as Les Clefs dOr, you will ensure guests receive access to exclusive venues, experiences, and services. You will lead the Concierge department in maintaining Forbes Five-Star while driving a culture of excellence, professionalism, and service innovation. Working closely with Front Office and operational departments, you will oversee the smooth daily operation of the Concierge team while mentoring and developing colleagues to consistently exceed guest expectations. Your Role As Head Concierge, you will oversee the daily operation of the Concierge department, ensuring every guest interaction is delivered with elegance, efficiency, and genuine care. You will lead by example, creating memorable and bespoke experiences while managing VIP arrivals, guest recognition, reservations, transportation, ticketing, and personalised itineraries. You will inspire, mentor, and develop the Concierge team through coaching, training, and performance management, fostering a culture of passion, accountability, and continuous improvement. The role also involves maintaining strong relationships with luxury service providers, restaurants, theatres, chauffeurs, and entertainment partners to enhance the guest experience and strengthen Hotel Café Royals reputation within the luxury hospitality market. Working collaboratively with all hotel departments, you will ensure seamless communication and operational excellence while continuously reviewing service standards, guest feedback, and departmental procedures to drive innovation and exceed expectations. The ideal candidate will be an inspiring leader, highly connected within the luxury concierge community, and passionate about creating extraordinary guest experiences with confidence, discretion, and professionalism. Your Profile Proven experience in a luxury hotel Concierge leadership role Exceptional knowledge of Londons luxury lifestyle, dining, entertainment, retail, and cultural scene Strong industry relationships and involvement within the luxury concierge community, ideally including Les Clefs dOr Passionate about delivering highly personalised and anticipatory guest experiences Excellent leadership, communication, and team development skills Highly organised with strong operational and commercial awareness Ability to remain calm, discreet, and professional in a fast-paced luxury environment Experience managing guest relations, VIP services, and complex guest requests Committed to maintaining Forbes Five-Star and LQA service standards Your Benefits Competitive salary and excellent benefits Complimentary meals on duty in our colleague restaurant Private medical cover Private pension Complimentary laundering of work attire Friends and family accommodation discount rates Colleague discounts in our restaurants and spa discounts in Akasha Extensive training & development opportunities Membership of group life assurance Regular social and wellbeing activities, including fitness classes and seasonal colleague events In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or be able to obtain such. Documented evidence of eligibility will be required from candidates. TPBN1_UKCT

Company Description Searcys are on the lookout for a dynamic and inspiring Assistant General Manager to join the team at the world-renowned National Portrait Gallery. This is more than just a management role its an opportunity to be part of something truly special. As Assistant General Manager , youll be at the heart of the operation, bringing energy, leadership, and passion to every service. Youll work side-by-side with the General Manager to deliver exceptional guest experiences, champion team development, and drive operational excellence in a fast-paced, high-profile environment. We are proud to be home to the extraordinary Portrait Restaurant , created in collaboration with Michelin-starred chef Richard Corrigan. Since opening, weve earned a reputation for delivering world-class food and drink , quickly becoming one of Londons must-visit dining destinations . As an Assistant General Manageryou will receive the following industry leading benefits: 50% discount across Searcys venues Enrolment into the Searcys pension scheme Up to 35days annual leave (dependant on job role) Access to everyday discounts and communication portal Employee assistance programme Enrolment into Searcys Champagne School Annual celebration event Cycle to work scheme A day off to volunteer / give back to the charity of your choice Employee assistance programme Your birthday off to celebrate in style A day off to volunteer / give back to the charity of your choice Job Description Salary: £55,000 45 hrs per week Sunday to Tuesday daytime only Wednesday to Saturday lunch and dinner service . Key Responsibilities Lead and inspire FOH staff to consistently deliver attentive, polished service Ensure smooth daily operations including service flow, reservations, and guest satisfaction Support hiring, training, and ongoing development of team members Maintain high standards of cleanliness, safety, and compliance Assist with inventory control, cost management, and budgeting Monitor and address guest feedback with professionalism and urgency Uphold brand values and culture while fostering a positive team environment Act as MOD (Manager on Duty) and make high-level decisions in GMs absence Qualifications 3+ years of experience in a leadership role within an upscale or fine dining environment Deep understanding of hospitality standards, service etiquette, and guest relations Strong leadership, communication, and organisational skills Proven ability to manage, mentor, and motivate a high-performing team Experience with POS systems, reservation platforms Professional appearance and demeanor; calm under pressure Availability to work evenings, weekends, and holidays as required Additional Information We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of Londons most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging. To find out more on the rich history of Searcys, please visit our website atwww.searcys.co.uk TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking a Sous Chef for the Main kitchen/ Banqueting to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards • Complimentary, nourishing meals provided while on duty • Exceptional development programmes, designed to support and accelerate your growth at every stage • Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives • Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage • High street savings through Perks at Work • 28 days' holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? A Sous Chef partners closely with the Senior Sous Chef and Executive Head Chef to oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. As Sous Chef, you will support the Senior Sous Chef and Executive Head Chef in the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: • Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions • Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements • Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes • Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines • Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends • Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets • Managing Guest relations in the absence of the Senior Sous Chef or Executive Chef, resolving concerns with professionalism and discretion • Ensuring staffing and work rotations effectively support operational and business requirements • Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members • Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team • Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets • Supporting other departments as required while maintaining strong interdepartmental relationships • Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation • Reporting maintenance, hygiene, and hazard issues in a timely manner • Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: • Relevant culinary qualifications for the role • Strong planning, organisation, and time-management skills • The ability to multi-task effectively while meeting deadlines • Proven supervisory and leadership capability • A current, valid, and relevant trade qualification (proof may be required) • A creative and refined approach to culinary production • A positive, professional, and solution-oriented attitude • Strong communication and interpersonal skills • The ability to perform effectively under pressure in a fast-paced environment • The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Previous experience in a similar Sous Chef or senior kitchen role within a luxury or ultra-luxury hospitality or service-led environment is highly desirable. • A genuine passion for producing high-quality cuisine • Strong awareness of contemporary food trends and guest preferences • Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking a Senior Sous Chef to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards • Complimentary, nourishing meals provided while on duty • Exceptional development programmes, designed to support and accelerate your growth at every stage • Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives • Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage • High street savings through Perks at Work • 28 days' holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes. What will I be doing? As Senior Sous Chef for Café Boulud Restaurant, you will be instrumental in defining the culinary identity of this iconic new hotel. Working alongside visionary culinary leaders, you will contribute to innovative menu creation, inspire and mentor a worldclass kitchen brigade, and ensure the delivery of consistently exceptional dining experiences. You will also take a key role in food cost and labour management and operational excellence. Specifically, you will be responsible for performing the following tasks to the highest standards: • Contribute creatively and strategically to menu development in Café Boulud Restaurant Kitchen. • Manage all aspects of the Café Boulud Restaurant Kitchen including operational, quality and administrative functions • Lead, train, and motivate the Café Boulud kitchen brigade to cultivate an organised, inspired, and high performing- team • Ensure uncompromising quality, consistency, and presentation of all dishes • Support the Café Boulud Head Chef in managing staff resources and training • Overseeing guest relations and seamlessly deputising in their absence to ensure a consistently elevated culinary experience • Manage staffing resources and rotas to meet business needs efficiently • Uphold brand standards through ongoing training, coaching, and assessment • Maintain robust food cost controls to support F&B revenue targets • Work collaboratively with other departments to enhance the wider guest experience • Knowledge of activities in other departments and implications • Ensure full compliance with food hygiene, safety regulations, and best-practice standards What are we looking for? A Senior Sous Chef within Hilton's luxury portfolio is a distinguished ambassador of our guests and a trusted leader among our Team Members. To excel in this prestigious role, you will embody the refined attitude, elevated behaviours, exceptional skills, and core values that define our unwavering commitment to world-class hospitality. • A creative, modern, and technique driven- approach to food • Inspiring supervisory and team-building skills • A positive, composed, and professional demeanour • Excellent communication and guest service- commitment • Impeccable grooming standards • Exceptional planning and organisational capability • Calm, composed, resilient, and performance-driven under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Strong experience as a Junior Sous Chef or previous Sous Chef • Relevant culinary qualifications • Flexibility to work a variety of shifts, including weekends and evenings EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking aSous Chef fortheMain kitchen/ Banquetingto join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? A Sous Chef partners closely with theSenior Sous Chef and ExecutiveHeadChef to oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. As Sous Chef, you will support theSenior Sous Chef andExecutiveHeadChef in the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets Managing Guest relations in the absence of theSenior Sous Chef orExecutive Chef, resolving concerns with professionalism and discretion Ensuring staffing and work rotations effectively support operational and business requirements Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets Supporting other departments as required while maintaining strong interdepartmental relationships Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation Reporting maintenance, hygiene, and hazard issues in a timely manner Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: Relevant culinary qualifications for the role Strong planning, organisation, and time-management skills The ability to multi-task effectively while meeting deadlines Proven supervisory and leadership capability A current, valid, and relevant trade qualification (proof may be required) A creative and refined approach to culinary production A positive, professional, and solution-oriented attitude Strong communication and interpersonal skills The ability to perform effectively under pressure in a fast-paced environment The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a similar Sous Chef or senior kitchen rolewithin a luxury or ultra-luxury hospitality or service-led environment is highly desirable. A genuine passion for producing high-quality cuisine Strong awareness of contemporary food trends and guest preferences Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. That s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Client Experience & Front of House Manager STIL Salon, Chelsea, London Full-time (Tuesday to Saturday) STIL is looking for an exceptionalClient Experience & Front of House Manager to join our award-winning Chelsea salon. This is not a traditional salon reception role. We are looking for someone who understands luxury service, calm organisation, client care and the importance of first impressions. The role would suit someone from a premium hospitality, boutique hotel, private members club, luxury retail, clinic, spa, restaurant or high-end customer experience background. STIL is an award-winning colour specialist salon in the heart of Chelsea, founded by Christel Barron-Hough, three-time winner at the British Hairdressing Awards and British Colour Technician of the Year. Known for our Scandinavian-inspired aesthetic, technical expertise and highly personal approach, STIL offers clients a considered, elevated and modern salon experience. As Client Experience & Front of House Manager, you will lead the client journey from first enquiry to final farewell. You will be responsible for ensuring the salon runs smoothly, the team is supported, and every client receives a warm, polished and seamless experience. This role requires someone mature, professional, confident and naturally outgoing, with excellent interpersonal skills and the ability to stay calm, focused and solution-led in a busy luxury environment. You will be responsible for managing bookings, client enquiries, staff columns and daily front-of-house operations, ensuring the salon diary is optimised and the business runs efficiently. You will work closely with the leadership team to improve systems, elevate service standards, support client retention, handle feedback and resolve issues with professionalism and care. The right person will have strong people skills, excellent written and verbal communication, a commercial mindset and a genuine passion for service. You will be comfortable leading a team, training others, managing client expectations and creating a front-of-house experience that reflects the quality and reputation of the STIL brand. Key responsibilities include managing client bookings and enquiries, overseeing staff schedules and diary flow, maintaining a polished front-of-house environment, supporting retail and sales opportunities, handling client feedback and complaints, improving customer service procedures, training and supporting the front-of-house team, maintaining accurate client records, and working with the wider team to ensure every client experience feels personal, professional and beautifully considered. We are looking for someone with experience in customer service, hospitality, client experience, front-of-house management, reception management, luxury retail, guest relations or a similar service-led environment. Salon experience is welcome, but not essential. The most important qualities are warmth, confidence, organisation, emotional intelligence, attention to detail and the ability to lead from the front. You should be highly organised, able to multitask, confident on the phone, comfortable using booking systems, able to manage priorities in real time and motivated by delivering an exceptional client experience. This is a brilliant opportunity for someone who wants to bring luxury hospitality standards into a creative, premium and client-focused salon environment. To apply, please send your CV and a short introduction explaining why this role feels right for you. TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking aSous Chef - Café Bouludto join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? ASous Chef - Café Bouludpartners closely with theSenior Sous Chef and Head Chefto oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. AsSous Chef - Café Boulud, you will support theSenior Sous Chef and Head Chefin the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets Managing Guest relations in the absence of theSenior Sous Chef orHeadChef, resolving concerns with professionalism and discretion Ensuring staffing and work rotations effectively support operational and business requirements Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets Supporting other departments as required while maintaining strong interdepartmental relationships Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation Reporting maintenance, hygiene, and hazard issues in a timely manner Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: Relevant culinary qualifications for the role Strong planning, organisation, and time-management skills The ability to multi-task effectively while meeting deadlines Proven supervisory and leadership capability A current, valid, and relevant trade qualification (proof may be required) A creative and refined approach to culinary production A positive, professional, and solution-oriented attitude Strong communication and interpersonal skills The ability to perform effectively under pressure in a fast-paced environment The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a similar Sous Chef or senior kitchen rolewithin a luxury or ultra-luxury hospitality or service-led environment is highly desirable. A genuine passion for producing high-quality cuisine Strong awareness of contemporary food trends and guest preferences Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. That s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT