Guest relations jobs in London - Page 2Create job alerts

Charlotte Street Hotel in the City of Westminster is seeking a Night Manager to oversee night operations.The role involves ensuring high service standards, managing guest relations, and conducting safety checks.Candidates should possess previous night management experience in a 5-star setting, stron

Lead, manage, and motivate the Front Office team to consistently deliver high-quality service. Carry out Duty Manager shifts according to the rota and business needs. Oversee daily Front Office operations, including reception and guest relations.

Lead, manage, and motivate the Front Office team to consistently deliver high‑quality service. Oversee daily Front Office operations, including reception and guest relations. Carry out Duty Manager shifts according to the rota and business needs.

G61-Central Guest Services-EGLS in the City of Westminster is seeking a Guest Experience Ambassador.This role involves responding to guest communications and ensuring excellent service.Candidates should have experience in hotel guest relations, strong attention to detail, and proficiency in English.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and pe

Experience: Several years in a Senior Front Office, Duty Manager, or Assistant Front Office Management role within the UK or International Hospitality industry. Guest Experience Maestro: Work closely with our Front of House Manager and Guest Relations Managers to address complaints, log issues, and

As Guest Experience & Quality Manager (Aura Manager), you will bring the ME brand to life by shaping how guests feel throughout their journey. Background in Guest Experience, Front Office leadership, VIP relations or concierge. Build strong relationships with VIP, loyal and high-value guests.

Waldorf Astoria London - Admiralty Arch is seeking aSous Chef fortheMain kitchen/ Banquetingto join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? A Sous Chef partners closely with theSenior Sous Chef and ExecutiveHeadChef to oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. As Sous Chef, you will support theSenior Sous Chef andExecutiveHeadChef in the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets Managing Guest relations in the absence of theSenior Sous Chef orExecutive Chef, resolving concerns with professionalism and discretion Ensuring staffing and work rotations effectively support operational and business requirements Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets Supporting other departments as required while maintaining strong interdepartmental relationships Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation Reporting maintenance, hygiene, and hazard issues in a timely manner Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: Relevant culinary qualifications for the role Strong planning, organisation, and time-management skills The ability to multi-task effectively while meeting deadlines Proven supervisory and leadership capability A current, valid, and relevant trade qualification (proof may be required) A creative and refined approach to culinary production A positive, professional, and solution-oriented attitude Strong communication and interpersonal skills The ability to perform effectively under pressure in a fast-paced environment The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a similar Sous Chef or senior kitchen rolewithin a luxury or ultra-luxury hospitality or service-led environment is highly desirable. A genuine passion for producing high-quality cuisine Strong awareness of contemporary food trends and guest preferences Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. That s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Welcome to La Mme London where the timeless elegance of the French Riviera meets the sophisticated allure of Londons most prestigious district. Drawing inspiration from our renowned restaurant in Cannes, La Mme London blends Mediterranean charm with modern luxury, delivering a dining experience that is both vibrant and refined. Every day is a new adventure - join us as we bring the Rivieras spirit to life in London! Job Overview The Floor Manager serves as the public face of the restaurant. Leveraging strong technical, interpersonal, and managerial skills, they ensure operational excellence while actively supporting the growth and reputation of the Group. Key Responsibilities Service Operations Control Ensure consistency between orders taken and dishes served Step in, support, or replace team members as needed to maintain smooth service flow Coordinate operations between the front of house and the kitchen Guest Relations Welcome guests and embody the restaurants image and standards Listen attentively to guest needs and respond professionally to requests Handle guest complaints and manage conflict situations effectively Ensure guest satisfaction at all times Adapt service style to different guest profiles Create a warm and convivial atmosphere from the guests arrival, in line with the establishments codes End of Service & Restaurant Closure Control and verify cash registers for the entire team Balance and close daily cash reports Secure cash handling Close and secure the establishment Team Management Train and onboard new team members Ensure procedures, standards, and regulations are properly applied Communicate information and instructions clearly and monitor compliance Allocate tasks and organize workflows Motivate and support the team on a daily basis Ensure compliance with health and safety regulations Lead team meetings and actively engage staff Prepare staff schedules Lead pre-service briefings and communicate operational instructions Skills & Experience Proven experience as a Floor Manager or Restaurant Manager in a high-end or premium dining environment Strong leadership and communication skills Excellent guest-oriented mindset Ability to perform in a fast-paced and demanding environment Solid knowledge of restaurant operations As a team member, you will benefit from a dynamic and stimulating work environment , with continuous support to achieve your professional goals. Don't miss this opportunity to be part of a growing company and contribute to its success. Apply today and start your professional journey with La Mme Group! Please note that only candidates with the right to work in the UK will be considered. TPBN1_UKCT

We are looking for an ambitious, dedicated and service-oriented Senior Events & Groups Manager to join the fantastic team in the Central London Cluster Marriott Hotels: London Marriott Hotel County Hall London Marriott Hotel Marble Arch London Marriott Hotel Kensington London Marriott Hotel Regents Park London Marriott Hotel Maida Vale Overview The Senior Groups & Events Manager plays a pivotal role within the Central London Marriott Cluster, overseeing complex and high-profile group and event enquiries from initial conversion through execution and post-event follow-up. This role demands a blend of strategic sales acumen, operational coordination, and leadership to ensure exceptional service delivery and revenue optimization. If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company get in touch with us today! See where your journey can take you. What you'll do? Sales & Conversion Manage large-scale and VIP enquiries such as city-wide events, awards dinners, and multi-day conferences. Drive conversion through compelling show rounds, funnel calls, and proactive communication. Align with a pre-determined event and group strategy, collaborating with banqueting and kitchen teams to refine offerings and enhance customer satisfaction. Operational Coordination Oversee bedroom block management, meeting space inventory, and ensures accurate booking processes. Lead the coordination of daily/weekly Banquet Event Orders (BEOs), facilitate meetings and act as the communication bridge between sales and operations. Ensure consistent and accurate use of hotel systems to uphold brand standards and maintain data integrity. Team Leadership & Development Support team members through training, mentoring, and leading by example. Drive balanced scorecard results across properties and support the Cluster Director in energizing the team through initiatives like closing days and promotional campaigns. Financial Oversight Manage financial processes including post masters (PMs), credit requests, deposit schedules, and commission invoices. Participate in monthly hotel credit meetings to ensure financial accuracy and compliance. Guest Satisfaction Set a positive example in guest relations, ensuring all associates understand expectations and deliver exceptional service. Conduct pre- and post-event meetings, solicit feedback from hotel departments, and identify areas for service enhancement. Emphasize guest satisfaction in departmental meetings and encourages ongoing service development. Sales & Revenue Management Deliver compelling sales experiences, manages customer budgets effectively, and forecasts group and event revenue accurately. Participate in customer site visits and supports the sales process as needed. Provide feedback to overcome sales challenges such as pricing and inventory limitations. In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered: * A unique opportunity to be part of an award winning international brand where we celebrate your unique talent * Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here * World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. * Work alongside some amazing talent- award winning, experienced hospitality professionals * Discounted room nights, meals, and spa access-because your wellbeing means so much * Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance * Access to major high street discounts so you can treat your friends and family as required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. JOB SUMMARY Explore our very big world We are looking for a passionate Sous Chef to join our wonderful team at London Marriott Hotel Regents Park. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our experts, you'll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You'll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you'll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more. Education and Experience * High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR * 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. Perks you deserve Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends. Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App. Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels . Start your day right with a £5 breakfast when staying in most of our European hotels. Make life easier with our Uniform laundry service . Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata) Know someone amazing? Refer them and earn up to £500 when they join. Plan confidently for the future with our supportive company pension scheme . Be celebrated regularly through awards, recognition events and milestone celebrations. Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more. Enjoy a vibrant calendar of monthly associate events filled with fun and connection. Enjoy complimentary meals on duty. Boost your skills with industry-leading learning and development , including digital training, classroom sessions. Take your career further with apprenticeship programmes designed to help you grow and shine in your role. Stay active and save money with the Cycle to Work scheme . LONDON MARRIOTT REGENTS PARK London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style. Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we'll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Assists the Executive Head Chef in supervising the functioning of all kitchen employees, facilities, costs to ensure maximum Food and Beverage departmental profit is achieved. Assists the Executive Head Chef in controlling and analysing, on an on-going basis, the following: a) Quality levels of production and presentation including employee cafeteria b) Guest satisfaction c Operating/payroll/food costs e) Cleanliness, sanitation, and hygiene Ensures optimum performance in all of the above areas as assigned. Assists the Executive Head Chef in the production, preparation and presentation of all food items to ensure highest quality at all times. Establishes and maintains effective employee relations. Conducts, under the guidance of the Executive Head Chef, such functions as interviewing, hiring specific levels of employees, employee orientation, performance appraisals, coaching, and counselling if necessary to ensure appropriate staffing and productivity. Assists the Executive Head Chef in conducting formal and on-the-job training sessions for kitchen employees. Assists the Executive Head Chef in the preparation of menus TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Competitive annual salary ranging from £35,000 to £40,000 plus service charge Chef whites provided andlaundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas A Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. What will I be doing? Manage all aspects of the kitchen including operational, quality and administrative functions Assist in positive outcomes from guest queries in a timely and efficient manner Ensure foods are of good quality and stored correctly Contribute to menu creation by responding and incorporating Guest feedback Ensure the consistent production of high quality food through all hotel food outlets Manage customer relations when necessary, in the absence of the Executive Chef Support brand standards through the training and assessment of the Team Manage the kitchen brigade effectively to ensure a well-organized, motivated Team Control costs without compromising standards, improving gross profit margins and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships What are we looking for? Excellent planning and organizing skills Ability multi-task and meet deadlines Strong supervisory skills A creative approach to the production of food Positive attitude Good communication skills Ability to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous kitchen experience in similar role Passion for producing high quality food Knowledge of current food trends Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Head Breakfast Chef - Residence Inn Are you a passionate culinary professional who takes pride in starting people's days off right? We're looking for a talented and driven Head Breakfast Chef to lead our kitchen team and deliver an exceptional morning dining experience for our guests at Residence Inn Edinburgh. In this role, you'll be at the heart of our kitchen, overseeing food preparation and presentation, maintaining the highest standards of quality and sanitation, and inspiring a team. You'll bring creativity and consistency to every plate, ensuring our guests begin each day feeling genuinely taken care of. About the Role We'd love for you to come and meet our hiring manager at the hotel, if after reading this you're interested, please don't hesitate to get in touch. This is a 40 hours per week breakfast chef position paying £14.17 per hour, with typical shift patterns running 06:00-14:30, any day of the week. Residence Inn Edinburgh offers a complimentary buffet breakfast for all guests, served 07:00-10:00 Monday to Friday and 07:00-11:00 on weekends, bank holidays, and every day throughout August. At Marriott, guest satisfaction is at the core of everything we do. Breakfast is our one opportunity to make a meaningful food and beverage impression on our guests, and because of that, our kitchen team are a passionate, motivated group who take real pride in the quality, presentation, and offering they deliver each morning. Once trained and settled in, you'll be expected to confidently take ownership of: Lead daily kitchen operations and guide a skilled team of cooks Rota design, shift assignments and timesheet approval Food ordering, inventory and PAR stock controls Opening the kitchen and maintaining the flow of hot and cold breakfast items throughout service Prepare and oversee high-quality breakfast offerings with an eye for taste and presentation Enforcing high standards of food safety, hygiene, food storage and allergen awareness Log and record keeping, food safety audits and chemical controls Post-service kitchen cleaning and food preparation for the following day Closing the kitchen Collaborate with front-of-house teams to deliver seamless guest experiences After 6 months, further opportunities for on-the-job development open, including curating and enhancing the breakfast experience and joining our Associate Relations Committee to help drive sustainability and food waste initiatives. You'll work as part of a rotational rota team alongside the department leader, covering shifts across any day of the week. This could be the beginning of a long, rewarding career with the world's largest hotel company. We actively encourage progression and development, and we ask all our associates to be open about their goals so we can support them every step of the way. What We're Looking For 4+ years of culinary experience (or 2 years with a degree in Culinary Arts or Hospitality Management) Strong leadership and organisational skills, including experience with scheduling and planning A positive, team-first attitude A genuine passion for food quality and guest satisfaction Why You'll Love Working With Us At Residence Inn Edinburgh, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team. Benefits & Wellbeing Use of the Hotel Gym BenefitHub Access: World's largest selection of retail discounts Wisdom Wellbeing: 24/7 support for you and your family Travel & Dining Perks Marriott Associate Rates and discounts for friends and family 20% off at Marriott F&B restaurants If you're ready to bring energy and expertise to a role where your work truly makes an impression every single morning, we'd love to hear from you. TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking aSous Chef - Café Bouludto join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. What will I be doing? ASous Chef - Café Bouludpartners closely with theSenior Sous Chef and Head Chefto oversee all aspects of kitchen operations, ensuring the delivery of an exceptional culinary experience for Guests and Members. This role combines operational excellence, cost discipline, culinary creativity, and refined guest engagement. AsSous Chef - Café Boulud, you will support theSenior Sous Chef and Head Chefin the daily management of the kitchen, overseeing food provision, responding to guest feedback, and maintaining the highest standards of quality, consistency, and presentation. Your responsibilities will include: Overseeing all kitchen operations, including culinary execution, quality control, and administrative functions Managing the provision of food across all Food and Beverage outlets, ensuring full compliance with current food safety and legislative requirements Responding to Guest enquiries and feedback promptly and professionally, ensuring positive outcomes Ensuring all food is consistently prepared to the highest quality standards and stored in accordance with food safety guidelines Contributing creatively to menu development by incorporating Guest feedback, seasonality, and current culinary trends Ensuring consistent delivery of high-quality cuisine across all hotel dining outlets Managing Guest relations in the absence of theSenior Sous Chef orHeadChef, resolving concerns with professionalism and discretion Ensuring staffing and work rotations effectively support operational and business requirements Upholding brand standards through the training, coaching, and performance evaluation of kitchen Team Members Leading and motivating the kitchen brigade to foster a structured, engaged, and high-performing team Maintaining strict cost controls without compromising quality, driving profitability and achieving departmental financial targets Supporting other departments as required while maintaining strong interdepartmental relationships Ensuring full compliance with hotel security procedures, fire regulations, and all health, safety, and food safety legislation Reporting maintenance, hygiene, and hazard issues in a timely manner Demonstrating a strong commitment to sustainability and environmentally responsible kitchen practices What are we looking for? A Sous Chef serving Hilton brands consistently works on behalf of our Guests while collaborating seamlessly with colleagues. To succeed in this role, you will demonstrate the following skills, experience, and professional behaviours: Relevant culinary qualifications for the role Strong planning, organisation, and time-management skills The ability to multi-task effectively while meeting deadlines Proven supervisory and leadership capability A current, valid, and relevant trade qualification (proof may be required) A creative and refined approach to culinary production A positive, professional, and solution-oriented attitude Strong communication and interpersonal skills The ability to perform effectively under pressure in a fast-paced environment The ability to work independently and collaboratively within a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a similar Sous Chef or senior kitchen rolewithin a luxury or ultra-luxury hospitality or service-led environment is highly desirable. A genuine passion for producing high-quality cuisine Strong awareness of contemporary food trends and guest preferences Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook EVERY JOB MAKES THE STAY At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. That s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

A fantastic opportunity has arisen at Hotel Xenia, Autograph Collection by Marriott, for a passionate and experienced Human Resources Manager to join our luxury boutique hotel in South Kensington. This is an exciting standalone leadership role for an HR professional who enjoys working close to operations and shaping a positive employee culture within a dynamic hospitality environment. Position Overview Reporting to the General Manager, the Human Resources Manager plays a key role in shaping the hotels peoples strategy and supporting the daily operation of the hotels workforce. This standalone role is responsible for managing the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, training and development, and HR administration. Working closely with department leaders, the HR Manager acts as a trusted advisor on people matters, supporting managers in building engaged teams, developing talent, and maintaining a positive and inclusive workplace culture. The role ensures full compliance with UK employment legislation, Marriott brand standards, and internal HR policies, while contributing to initiatives that enhance employee engagement, retention, and organizational performance. Key Responsibilities Lead recruitment and selection processes, including advertising roles, interviewing candidates, and coordinating hiring. Act as a strategic partner to the General Manager and leadership team on people matters and consistent work place innovation. Lead employee engagement initiatives and contribute to building a strong workplace culture aligned with the Company and Marriott values. Monitor employee engagement, turnover trends, and workforce metrics to support the General Manager on strategic decision. Support organisational development initiatives including succession planning and talent development. Ensure HR practices align with Marriott brand standards and best practice within luxury hospitality. What we looking for Proven experience in a Human Resources leadership or management role within the hospitality sector. Strong knowledge of UK employment law and HR best practices. Experience supporting operational managers in a fast-paced hospitality environment. Ability to build trusted relationships with employees and leaders at all levels. Confident advising on employee relations matters including performance management, grievances and disciplinary processes. Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. A proactive and people-focused approach with a genuine passion for employee engagement and development. What we offer 28 days holiday including bank holidays. Access to Marriott Internationals world-class learning and development programmes. Free meals on duty in our colleague dining facilities. Uniform supplied and laundered. Company pension s cheme. Regular employee recognition and celebration events. Recommend a Friend Bonus Scheme. Discounted stays and dining across more than 9,000 Marriott hotels worldwide. Opportunities for career progression within Marriott International. Hotel Xenia, Autograph Collection by Marriott is a contemporary boutique hotel located in South Kensington, London. Inspired by Xenia the ancient Greek concept of warm hospitality invites guests to embrace the extraordinary. With 4-star luxurious accommodations, 99 guest rooms and suites, an all day dining Italian Restaurant La Terrazza, Living Wall Bar, cigar garden, private dining, and events area, Xenia offers truly unique experience for our guests, a modern, yet comfortable home away from home ambience. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. TPBN1_UKCT

Overview We are seeking a motivated and customer-focused Inbound Sales & Customer Service Agent to join our team supporting Center Parcs, a leading provider of holiday packages across Europe. This hybrid role, based at our Head Office in Canary Wharf, London, is ideal for individuals fluent in both Danish and English who have a passion for delivering exceptional customer service and driving sales. This is an exciting opportunity to work in a dynamic environment where you can develop your skills, progress your career, and be rewarded for your achievements. Location: Hybrid position available - Head Office in Canary Wharf, London Salary/Rate: £27,768pa + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On-target earnings of £5,000 per annum (Commission is not part of contractual remuneration and is subject to change). Reports to: Team Manager Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Monday-Friday, 8am-4pm Saturday, and 9am-4pm Sunday. Includes one weekend day every other week, with a weekday off in lieu. Responsibilities As an Inbound Sales & Customer Service Agent, you will: Handle incoming calls for both sales and service inquiries. Process service requests using the client's application system. Generate sales by understanding customer needs and creating desire for products. Manage bookings, including cancellations, modifications, and confirmations. Upsell additional products, services, and extended stays. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To succeed in this role, you will need: Fluency in Danish and English (essential). Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A customer-centric mindset, aiming to surprise and delight in every interaction. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your typical day will involve: Engaging with customers over the phone to provide exceptional service and meet their holiday needs. Identifying opportunities to upsell and cross-sell additional products and services. Managing bookings and resolving customer inquiries efficiently. Collaborating with your team to meet performance targets and maintain a high-performance culture. Participating in training sessions to enhance your skills and product knowledge. Benefits We offer a comprehensive benefits package, including: Uncapped Commission: Rewarded for sales results, with on-target earnings of £5,000 per annum. Training & Development: Full product, system, sales, and customer service training provided. Career Progression: Opportunities to advance to roles such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive, or Team Manager. Health & Wellbeing: BUPA Life Insurance Scheme, eye test vouchers, and access to Perkbox. Workplace Perks: Recently built premises, staff room with refreshments, and a smart casual dress code. Corporate Discounts: Discounts on hairdressing, gym memberships, restaurants, and bars. Holidays: 20 days annual leave plus an additional day per year of service (up to 5 days), plus bank holidays. Community Engagement: Involvement in local charities and fundraising events. Additional Benefits: Recommend-a-friend scheme, NVQ qualifications, and apprenticeship opportunities. Additional Information Please note that any offer of employment is subject to satisfactory checks from the Disclosure and Barring Service (DBS) for criminality and financial probity. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are a Danish-speaking professional with a passion for customer service and sales, we would love to hear from you. Join our team and take the next step in your career today! TPBN1_UKTJ

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