Head of customer experience jobs in ChislehurstCreate job alerts

My client is looking for an experienced Head of Business Architecture to join their Transformation and Change Delivery Operations team to play a crucial role in shaping the alignment of business capabilities and operating models with regional and global objectives. Experience delivering high prof...

We are looking for an experienced leader with a background in B2B (90%) and DTC (10%) customer service who has extensive leadership and industry experience. Manage and support the Customer Service team based in our clients head office. Manage and support the Customer Service leads in Germany, Spa...

We seek a Head of Customer Success to drive adoption and revenue growth through exceptional client experiences. You’ll report directly to the CEO and be the strategic owner of Customer Success. Our CEO, Danyal, has spent most of his career in PE and Investment Banking at blue-chip financial insti...

To bring that vision to life, we now need a Head of Customer Experience who can lead the way in making every interaction, whether face-to-face, on the phone or online, feel personal, seamless and empowering. Your oversight of the Care Dorset CRM will give you the data to set clear metrics, track ...

Manage open customer orders including: Ensuring all customer orders are input to SAP prior to season cut off dates. Manage and support the Customer Service team based in our clients head office. We are looking for an experienced leader with a background in B2B (90%) and DTC (10%) customer service...

The Head of Member Experience is a high-profile leadership role at the College, responsible for shaping and delivering an innovative and inclusive membership experience for over 25,000 paediatricians and child health professionals globally. As Head of Member Experience, you will oversee the devel...

Harnham is working with a huge networking site to find a Head of Customer Analytics, setting up the function and leading the team to find out who is using the website and how. This hands on role involves leading a team of three to work on customer data, tracking user journeys and understanding ho...

My client is looking for an experienced Head of Business Architecture to join their Transformation and Change Delivery Operations team to play a crucial role in shaping the alignment of business capabilities and operating models with regional and global objectives. Providing design authority supp...

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. Experience and track record in SaaS Sales, personally delivering a new business sales quota. Experience wi

This is a pivotal role in the Fundraising Directorate as one of three Heads making up their Fundraising Leadership Team and provides an opportunity for an Individual Giving expert and leader with a passion for delivering excellent supporter experiences. They're working towards a brighter future f...

We seek a Head of Customer Success to drive adoption and revenue growth through exceptional client experiences. You’ll report directly to the CEO and be the strategic owner of Customer Success. Confidently engage with C-suite and investment professionals.

Working on a range of different projects across customer lifetime management, customer analytics, web and marketing analytics. As a Head of Analytics, you can expect to be involved in the following:. Understanding of customer or web analytics is necessary.

As Product Director you will be the head of Product Management for the entire portfolio of current and future software products within the Coats Digital business unit as well as be responsible for our Global Customer Success function. As the Head of Customer Success, your role will be to manage t...

We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. They are a hugely customer focused business and are introducing cutting edge technology and building a dynam...

Manage open customer orders including: Ensuring all customer orders are input to SAP prior to season cut off dates. We are looking for an experienced leader with a background in B2B (90%) and DTC (10%) customer service who has extensive leadership and industry experience. Manage and support the C...

We seek a Head of Customer Success to drive adoption and revenue growth through exceptional client experiences. You’ll report directly to the CEO and be the strategic owner of Customer Success. Our CEO, Danyal, has spent most of his career in PE and Investment Banking at blue-chip financial in

The Head of Customer Marketing leads the development and execution of growth-focused marketing strategies that will integrate the entire go-to-market pipeline. Minimum of 15 years of experience in go-to-market strategy, content marketing, lead generation, or a related role; ideally with a focus o...

We seek a Head of Customer Success to drive adoption and revenue growth through exceptional client experiences. You’ll report directly to the CEO and be the strategic owner of Customer Success. This role requires a blend of strategic thinking, commercial focus, and execution.

Step into a pivotal role as the Head of Customer Growth, where your expertise will drive revenue growth by expanding existing customer relationships. Global Reach: Be part of a global team enhancing customer and colleague experiences worldwide. Leading a newly formed Customer Growth Team, you wil...

Manage and support the Customer Service team based in our clients head office. We are looking for an experienced leader with a background in B2B (90%) and DTC (10%) customer service who has extensive leadership and industry experience. Manage open customer orders including: Ensuring all customer ...

We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. You are passionate about customer experience and know how to turn browsers into loyal customers. Improve cus...

Lead the Customer Success team to proactively manage relationships with existing buyer accounts, ensuring customer satisfaction, retention, and adoption of ShipServ’s solutions. This is a strategic, customer-facing role requiring a blend of maritime domain expertise, procurement knowledge, and co...

The Head of Member Experience is a high-profile leadership role at the College, responsible for shaping and delivering an innovative and inclusive membership experience for over 25,000 paediatricians and child health professionals globally. The Head of Member Experience is a high-profile leadersh...

As Product Director you will be the head of Product Management for the entire portfolio of current and future software products within the Coats Digital business unit as well as be responsible for our Global Customer Success function. Conducting voice of the customer (VOC) and observational voice...

Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. The Head of Customer Service is a pivotal role responsible for leading and integrating our customer service o...

Conduct must be customer centric, value driven and cross functional to delivery high impact customer engagement through thought leadership and in-depth understanding of the logistics industry. Project management of supply chain development engagements, from qualification to value proposition deli...

Act as the face of Cozmo in our showroom, engaging with customers and delivering an exceptional experience. You enjoy guiding customers through their journey and closing sales with confidence. You can juggle multiple projects and maintain a high level of precision.

My client is looking for an experienced Head of Business Architecture to join their Transformation and Change Delivery Operations team to play a crucial role in shaping the alignment of business capabilities and operating models with regional and global objectives. Experience delivering high prof...

As Head of Consumer Experience and Events, you will be responsible for driving instrumental change and growth for Penhaligon’s by putting the consumer at the centre of our omnichannel journeys and experiences. Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for rep...

Lead a team off 3, mentor, motivate and drive performance as you build your sales leadership career!. This is an ideal opportunity for someone looking to make a full step into sales leadership within a business that will only continue to expand! You’ll also work closely with a CRO that has worked...

Job Opportunity: Head of Retail and Visitor Experience. Head of Retail and Visitor Experience. Key responsibilities include motivating staff to provide excellent customer service and monitoring the financial performance of these locations.

As Head of Consumer Experience and Events, you will be responsible for driving instrumental change and growth for Penhaligon's by putting the consumer at the centre of our omnichannel journeys and experiences. Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for rep...

Reporting to the Head of Compliance and supervising a team, duties include:. We are ethical, expert, and professional recruiters, founded by former Compliance Officers, specializing in AML & Financial Crime (including Anti Bribery & Corruption). We are exclusively recruiting for our client, a lea...

The role requires a strong strategic thinker, with proven experience of driving transformational change in complex organizations, and deep understanding of data as enabler of decision-making and driver of operational effectiveness in a fast-evolving technology landscape. Most of our people are sm...

We're seeking a Head of Customer Support to lead our support transformation and build a technology-enabled customer service operation that drives our mission forward. As the driver of our support transformation, you'll build systems that enable us to do more with less - leveraging technology to c...

Fitch Solutions is currently seeking a Head of Digital Customer Success based out of our London office. You have 5+ years experience of direct client management experience, ideally in a customer success, account management or customer education background. Hire and lead a group of Digital Custome...

They will be highly experienced in delivering content/conference led and networking/trading event experiences (in-person and online) and able to leverage event technology wherever this can elevate and future proof our event experiences. Head of Event Operations and Experience - Maternity Cover (H...

You have 5+ years experience of direct client management experience, ideally in a customer success, account management or customer education background. Fitch Solutions is currently seeking a Head of Digital Customer Success based out of our London office. Hire and lead a group of Digital Custome...

Exclusive: Head of Compliance & MLRO – Private Equity Experience Required. We have been exclusively appointed by our client, a Private Equity Asset Manager, to hire a Head of Compliance & MLRO holding SMF16/17. Ethical, expert, and professional recruitment by former compliance officers, specializ...

We seek a Head of Customer Success to drive adoption and revenue growth through exceptional client experiences. You’ll report directly to the CEO and be the strategic owner of Customer Success. Our CEO, Danyal, has spent most of his career in PE and Investment Banking at blue-chip financial insti...

As a Head of Customer Marketing at Smartly, you will…. Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days. Track record of building and scaling customer marketing programs from the ground up.

The Head of Customer Success will manage the team of Customer Success Managers globally, to help us to achieve this vision. The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. The Head of Customer Success ...

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. We pride ourselves on our customer experience. At least 4 years experience in the ecommerce industry with digital account, project or ecommerce management experience.

This is a pivotal role in the Fundraising Directorate as one of three Heads making up their Fundraising Leadership Team and provides an opportunity for an Individual Giving expert and leader with a passion for delivering excellent supporter experiences. They're working towards a brighter future f...

As Head of Experience Test Engineering you'll be a key member of the Play Engineering Leadership Team, under the Product Innovation & Marketing Department and will have a critical role working closely with the Corporate Quality Team. Working with Engineering colleagues to ensure the rapid release...

As a Head of Customer Marketing at Smartly, you will…. Deep understanding of the customer lifecycle, with a proven ability to. Track record of building and scaling customer marketing programs from the ground up.

As Head of Customer Service, you will be responsible at a strategic and operational level for:. Customer experience is key to their success as an ecommerce and B2B brand, making this role critical. The role requires an individual who can manage the fast pace of a scaling business, has the autonom...

As a Head of Customer Marketing at Smartly, you will…. Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth. Deep understanding of the customer lifecycle, with a proven ability to.