Head of customer experience jobs in MordenCreate job alerts

What youll doThe Head of Software Engineering role is the embodiment of solving problems through technology with key responsibilities as follows:Lead Software Engineering Managers to build and maintain high quality and reliable softwa

As the Logistics Experience Head for the UK & EU, you will be responsible for enhancing the logistics experience for both buyers and sellers on our platform. Identify and analyze root causes of key logistics experience issues, attributing responsibility across logistics partners, platform operati...

The RoleWe are seeking a highly motivated and experienced Head of Customer Support Operations to lead our Tier 1 customer support operations across four global BPOs in Ghana, Pakistan, Dubai, and Mexico. Ideal Candidate Profile<s

The Head of Customer Success, EMEA & APAC will be responsible for leading and mentoring multinational customer success teams. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employ...

Here are some of the benefits we offer that make working for M&S just that little bit more special:After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member

As Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. Extensive focus group moderation experience and the ability to confidently act as the voice of the customer across the business. Gain a thorough understanding of our customer across...

The RoleWe are seeking a highly motivated and experienced Head of Customer Support Operations to lead our Tier 1 customer support operations across four global BPOs in Ghana, Pakistan, Dubai, and Mexico. Ideal Candidate Profile

As Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. Create and roll out initiatives to drive customer understanding across departments, bringing Boden colleagues closer to our customers, supporting them in making customer-first decis...

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. We pride ourselves on our customer experience. You will be the first point of contact for our partners, conduct quarterly business reviews and will work closely with the wider Harper team to bui...

Extensive experience of customer success or customer experience (or related field). Define and implement a customer experience strategy for a rapidly growing customer base, through effective management of an outsourced contact centre. Drive customer journey optimisation by mapping, analysing, and...

Role responsibilities:Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc)Transform our customer journey into one that is ‘digital-fi

Experience of leading User Experience and Design teams in an eCommerce environment. A strong portfolio of personal and team design work that demonstrates an understanding of creating premium and inspirational experiences. Leads and drives development of the user experience roadmap and inputs into...

Job DescriptionAre you technically well rounded and capable of leading people?Then join the LEGO Group’s Creative Play Lab and contribute to inventing ground-breaking new play opportunities and never-seen-before creativ

The Head of Software Engineering role is the embodiment of 'solving problems through technology' with key responsibilities as follows:. Head of Software Engineering - Post Purchase Experience. We are seeking a passionate Head of Software Engineering who will provide technical expertise, ship thou...

Head of Enterprise IT Applications - must have strong IFS experienceOur client is an established and successful Manufacturing business, part of a group which has gone through exciting growth and is expanding across Europe. The Head of Enterprise Applications will be part of the I

This role offers a unique opportunity to contribute to the growth and development of our employees, shape the future of learning at GroupM, and develop your leadership skills within a dynamic learning environment. Global Head of Learning Experience and Instructional Design. If you are a passionat...

To sustain this growth, were seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The RoleAs Head of Customer Experience, youll own the Core Customer Success fu

As the Logistics Experience Head for the UK & EU, you will be responsible for enhancing the logistics experience for both buyers and sellers on our platform. Customer Experience & Logistics Strategy. Identify and analyze root causes of key logistics experience issues, attributing responsibility a...

What we’re looking for10+ years of customer success experience in a global context within leadership rolesSolid understanding of SaaS business models strategies, leveraging insights for strategic growth and guiding your team&l

Develop and implement the strategic vision for the customer service function, aligning with the company's business goals and customer experience objectives. Implement and manage customer service workflows, ensuring that all customer interactions are resolved in a timely, accurate, and professiona...

What do I need?Experience from B2B events/media/marketing/content or similarExcellent interpersonal skills and client management abilityStrong team management experience, passion for leadership

Leads and drives development of the user experience roadmap and inputs into the Digital development backlogs to continue to enhance the consumer experience and optimise the consumer journey to drive business goals. Strong experience collaborating with Engineering and Marketing teams to evolve cus...

Our InvestorsSpark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and m

As Head of Engineering - Experience Foundations, you'll lead a growing team of Engineers and Engineering Managers, shaping strategy and roadmaps with the SVP & Head of Product. As Head of Engineering, you will be a technical leader, playing a pivotal role in shaping the future of how Tide members...

Working with the CEO and Head of Strategy, you will own revenue, gross margin, and customer satisfaction targets across the B2B channel. You will lead and continue to build the team across Business Development, Customer Success, and Sales. Full-time / Melbourne CBD – hybrid (2 days in office).

As Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. Gain a thorough understanding of our customer across three key markets (UK, US & DE), ensuring her voice is represented in business decisions and driving understanding of who she is...

They are seeking a Head of Investor Services/Customer Operations to be responsible for oversight of Transfer Agency and manage the relationships with direct and institutional clients. Head of Investor Services/Customer OperationsMeredith Brown Associates London, United Kingdom<

Leads and drives development of the user experience roadmap and inputs into the Digital development backlogs to continue to enhance the consumer experience and optimise the consumer journey to drive business goals. A strong portfolio of personal and team design work that demonstrates an understan...

Key Accountabilities & ResponsibilitiesThe Head of Software Engineering role is the embodiment of solving problems through technology with key responsibilities as follows:Lead Software Engineering Managers to buil

As Head of Customer Services, you will lead and execute strategies that deliver exceptional customer experiences, drive satisfaction, retention, and business growth. Proven experience in Customer Success or Account Management, with a track record of exceeding KPIs in fintech or WealthTech. Lead t...

You will be selling a product that people love, need, and want, contributing to a cleaner and greener world!Exciting BitsFlexible/Hybrid working with a vibrant office in the cityFastest growing company and produ

Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc). The worlds of energy and transport are colliding and Ohme is at the heart of this new. Experience leading customer service teams in high-contact...

Your responsibilities will include:Organising and managing global client delivery operations across functional teamsEnsuring the highest quality standards, client satisfaction, and effective cost managementDetermining future cap

Extensive experience of customer success or customer experience (or related field). Define and implement a customer experience strategy for a rapidly growing customer base, through effective management of an outsourced contact centre. Our team of award-winning journalists, cutting-edge commercial...

Head of Experience Test Engineering page is loadedHead of Experience Test EngineeringApply locations Billund Project House London posted on Posted 2 Days Ago job requisition id 0000022838Job Description&

As Head of Experience Test Engineering you'll be a key member of the Play Engineering Leadership Team, under the Product Innovation & Marketing Department and will have a critical role working closely with the Corporate Quality Team. Leading a team of test engineers and being a sparring partner f...

About the RoleAs Head of Customer Services, you will lead and execute strategies that deliver exceptional customer experiences, drive satisfaction, retention, and business growth. What We’re Looking For<s

Qualifications:10+ years of proven event industry production experience requiredExecutive Producer experience is seen as a positive but not essentialAgency experience managing multiple clients and projec

Extensive experience of customer success or customer experience (or related field). Define and implement a customer experience strategy for a rapidly growing customer base, through effective management of an outsourced contact centre. Employees have access to a broad range of tools and solutions,...

What’s in it for you?Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. Scope:You will manage the technical teams that build and support the post-purchase experience for

Exclusive: Head of Compliance & MLRO – Private Equity / Alternative Asset Management Experience RequiredRef: 4095G£120K - £130K + Good Bonus & Benefits Hybrid/LondonWe have

If you want to help us realise the value of our data to create differentiating AI experiences for customers and employees, read on!. Head of AI Customer Operations. Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answ...

Reporting directly to the CEO, the Head of Customer Experience manages Customer and Helper experience and will be vital in steering the company towards further success and impact. An award-winning marketplace making the home of older adults a happy place to be is looking

If you want to help us realise the value of our data to create differentiating AI experiences for customers and employees, read on!. Head of AI Customer Operations. Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answ...

To sustain this growth, we’re seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The RoleAs Head of Customer Experience, you’ll own the Core Customer Success function,

A Head of Customer Success is needed by one of the leading providers of CRM solutions in the capital markets space. Candidates for the Head of Customer Success/ Customer Success Lead will have:. The Head of Customer Success/ Customer Success Lead will:.