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Head of Operations - Lakeside Shopping Centre Drive Standards at One of the UK’s Premier Retail & Leisure Destinations Lakeside Shopping Centre is one of the UK’s most recognised retail and leisure destinations, welcoming millions of visitors each year and home to an exceptional mix of retail, dining and entertainment brands. Now, we are seeking a dynamic and hands-on Head of Operations to play a key leadership role in shaping the day-to-day performance of the destination. This is a high-impact opportunity for an energetic operator who thrives on pace, people leadership and delivering consistently high standards in a busy, customer-facing environment. About the Role As Head of Operations, you will be a senior on-site leader responsible for the overall operational experience across the destination. Working closely with the Centre Director and wider leadership team, you will lead operational teams, elevate service delivery, improve accountability and ensure the centre consistently looks and performs at its best. You will oversee areas including security, cleaning, duty management, customer environment, operational readiness, stakeholder relationships and peak trading delivery. This is a highly visible, fast-paced and suited to someone who enjoys being present, leading teams and driving action - not for someone who is happy behind a desk! We’re Looking for Someone Who: • Has proven leadership experience across large-scale, customer-facing operations, • Brings strong operational oversight rather than purely technical or facilities management expertise, • Understands how to lead teams, raise standards and create accountability, • Has pace, energy and the confidence to make decisions quickly, • Is passionate about customer experience and presentation standards, • Communicates confidently with retailers, partners and stakeholders, • Ideally comes from a retail, shopping centre, hospitality or similar high-footfall environment Why Join Lakeside Shopping Centre? • Opportunity to join one of the UK’s best-known retail destinations, • Senior leadership role with genuine visibility and influence, • Chance to make an immediate impact on a flagship asset, • Join during a period of continued momentum and investment, • Excellent long-term career platform within a leading business Sound Interesting? If you have the leadership presence, commercial mindset and operational drive to help shape the future of Lakeside Shopping Centre, we’d love to hear from you. Apply now or email to learn more.

The Company Childsplay Clothing is a leading independent retailer of luxury designer childrenswear, proudly operating from the UK with a global customer base spanning the USA, Middle East, and Asia. Our dynamic and fashion-forward e-commerce platform is widely regarded as one of the most innovative in the industry, supported by a fully integrated Head Office and Distribution Centre in Dagenham, which forms the operational heart of the business and enables us to deliver a global service. With over 30 years of heritage, Childsplay has built a highly skilled and dedicated team, driving a clear vision to remain at the forefront of the luxury childrenswear market. Role Description We are seeking an experienced Senior Buyer to join our growing team. This is a commercially focused and strategically important role, responsible for shaping and delivering a compelling luxury childrenswear offer across apparel, footwear, and accessories. You will work closely with senior leadership to define range direction, strengthen brand partnerships, and drive performance across a fast-moving global business. Key Responsibilities • Curate seasonal collections across top tier luxury and premium brands., • Influence the buying strategy, ensuring ranges are commercially strong, brand-aligned, and customer-led, • Analyse sales performance, margin, and stock levels to drive trading decisions and maximise profitability, • Identify emerging trends, customer behaviours, and market opportunities, translating insight into actionable product direction, • Build, develop, and maintain strong relationships with leading international luxury brands and suppliers, • Negotiate with brand partners to secure commercial terms, exclusives, and key product opportunities, • Drive brand performance by understanding individual strengths and strategically maximising their potential within the range, • Work closely with Merchandising to optimise stock levels, intake planning, and in-season trading actions, • Partner with Marketing to influence product storytelling, campaigns, and key seasonal initiatives, • Contribute to buying strategy meetings, range reviews, and seasonal planning processes, • Manage and support a high-performing buying team, setting clear standards, direction, and accountability, • Attend UK and international trade shows and buying appointments to source and develop new product opportunities, • Collaborate with wider teams to ensure alignment and successful delivery of business objectives About You (Skills & Experience) • Proven experience in a Buyer or Senior Buyer role within luxury or premium fashion, ideally across childrenswear, apparel, footwear, and accessories, • Strong commercial awareness with a proven ability to build high-performing ranges that maximise sales and margin, • Highly analytical, with the ability to interpret trading data, identify opportunities, and confidently forecast trends, • Excellent negotiation, influencing, and networking skills, with the confidence to challenge and engage stakeholders at all levels, • Strong brand awareness, with the ability to understand individual brand strengths and leverage them effectively, • Demonstrated ability to build and maintain successful supplier relationships, while identifying and onboarding new brand partners, • A confident and clear communicator, able to articulate product vision and business strategy both internally and externally, • Experience collaborating cross-functionally, particularly with Merchandising and Marketing teams, • Proven leadership capability, with experience motivating, developing, and setting high standards within a team, • Highly organised with strong attention to detail, able to manage multiple priorities in a fast-paced environment, • Resilient and decisive, with the ability to perform under pressure and meet tight deadlines, • Proficient in Excel and experienced in using buying system What This Role Offers • Influencing product direction and buying strategy, • Direct influence on brand partnerships and range composition, • Exposure to leading international luxury brands, • A fast-paced, entrepreneurial environment with growth momentum, • The opportunity to shape a key part of a global e-commerce business

Head of Contacts and Services - Mid Sussex District Council Location: Haywards Heath, West Sussex Salary: 64,200-71,892 pa About the Role: Mid Sussex District Council is seeking a driven and experienced individual to join our team as Head of Contracts and Services. We are looking for an experienced leader who has proven management experience in Environmental Services and Contracts, and a passion and interest in leading high profile public services through change. As Head of Contracts and Services you will be responsible for leading a multi-disciplinary team to effectively manage the Councils a range of large contracts providing key frontline services, including waste, green spaces, leisure and parking services. Your key responsibilities will include: • leading service delivery to ensure goals are achieved in line with financial targets and Service and Corporate Plans., • operational planning, policy implementation and development, and resource management, • commissioning and providing effective specialist operational and strategic advice to the Director and Assistant Director and supporting them to manage Member relationships, • as a member of the leadership family, shaping leadership standards and helping to coach, develop and mentor employees, The ideal candidate will have: • Proven experience in the management of major, high profile environmental services, • Proven experience of procuring and managing large scale contracts., • A clear understanding of and capacity for operational management within a Councils political framework, • A thorough understanding of and success in service re-design to improve efficiency, productivity, performance management and customer service, • A relevant professional qualification or an equivalent level of management experience. Working for Mid Sussex District Council offers a range of benefits, including: • Generous Pension Scheme: Secure your future with our excellent pension plan., • Hybrid Working: Enjoy the flexibility of working both remotely and in the office.

The Head of Brand, Marketing & Guest Experience is a senior strategic leader responsible for shaping the centre’s brand identity, driving marketing excellence, elevating customer experience and strengthening retailer performance across all touchpoints. Develop and maintain strong relationships wit

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

HEXAGON is seeking a Head of Customer Experience to lead their Complaints and Customer Services functions. You'll manage a customer contact center, drive service improvements, and ensure high-quality customer service. The ideal candidate has a strong track record in customer service management and e

A building services company with over 40 years trading, are currently seeking a service coordinator/Labour Controller to work in their busy office in Hainault. Salary package: £35/40k basic salary 08.00 to 17.30 office based 28 days holiday Laptop & Mobile Phone My Client is currently seeking a Labour controller. The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively. To function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system. The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met. Job Specification To review reactive tasks received during the working day and raise on our in-house system. Taking incoming telephone calls to assist with Client requests and Updates. To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times. Assign work to engineers on our in-house system and Client Portals Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements. When liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured. Booking works in with clients directly and following procedures Arranging/submitting permits to work at relevant sites RAMS. This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed. To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both eh client system (Planon / Concerto) as well as the job logic system. Ordering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered. Knowledge and Experience (Essential) The ability to plan and prioritise, resolve issues, and meet targets and deadlines. Good written and spoken communication skills. A good collaborator with the ability to demonstrate excellent customer care skills. Good IT skills excel and including experience with CAFM. The ability to work as part of the team to get works allocated, delivered and to high standards. To be open and honest with all communications within the team, with the client and the various UoP personnel and with sub-contractors involved to deliver services. To prepare, to forward plan and ensure all up to date information is handed over to everyone involved that will assist service delivery

SEE Services is currently seeking a Maintenance Labour Controller. The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively. To function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system. The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met. • To review reactive tasks received during the working day and raise on our in-house system., • Taking incoming telephone calls to assist with Client requests and Updates., • To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times., • Assign work to engineers on our in-house system and Client Portals, • Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements., • When liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured., • Booking works in with clients directly and following procedures, • Arranging/submitting permits to work at relevant sites RAMS., • To enter details in the "Engineers Planner" relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times., • To check and process al of the engineer's paperwork to ensure any required remedial works are sent to the contracts manager for quotation to be raised and then submitted on relevant portals., • This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed., • Uploading of work completion sheets and reports are processed and uploaded to client portals., • To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both eh client system (Planon / Concerto) as well as SEE Services job logic system., • Ordering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered. Knowledge and Experience (Essential) • The ability to plan and prioritise, resolve issues, and meet targets and deadlines., • Good written and spoken communication skills., • A good collaborator with the ability to demonstrate excellent customer care skills., • Good IT skills excel and including experience with CAFM., • The ability to work as part of the team to get works allocated, delivered and to high standards

We are working as the internal recruitment partner for our client, a global organisation delivering excellence in supply chain and quality solutions to the aerospace industry. We are pleased to present an exciting opportunity for a Customer Quality Engineer to join the Quality team. This role has been created as part of continued business expansion and will play a key role in strengthening customer relationships and improving the customer quality experience across the organisation. Reporting into the Group Head of Quality, you will act as the primary quality interface for key customers, focusing on understanding customer feedback, investigating quality concerns, and driving timely resolution of product and documentation-related issues. Working closely with Sales and internal stakeholders, you will help improve communication, reduce non-conformances, and enhance overall customer satisfaction. This is a customer-facing, problem-solving role that requires strong communication skills, a passion for quality, and the ability to work collaboratively within a global team environment. The successful candidate will be able to demonstrate the following: Proven experience in a quality engineering role, ideally within a customer-facing environment Strong knowledge of AS9100 / AS9120 or relevant aerospace quality standards Experience investigating non-conformances and supporting corrective and preventive actions (CAPA) Confident communicator, comfortable working with customers and internal teams globally Ability to understand technical data, drawings, and specifications Proactive, solutions-focused mindset with a genuine passion for quality Competent with Microsoft Office and quality documentation systemsIn return we are offering: A competitive salary package (dependent on skills and experience) Working hours: Monday to Thursday, 8:00 am to 4:30 pm, and Friday, 8:00 am to 12:00 pm. Hybrid working arrangement: 2 days working from home, 3 days on site 25 days' annual leave plus bank holidays (increasing with service) Enhanced pension contribution Life assurance Employee Assistance Programme Cycle to work scheme Onsite parkingInterested? Then APPLY now for immediate consideration

Job title Business Development Manager Location: Hybrid – one day at head office in Berkshire home working, travel to sites in Kent, Essex & London Salary: Basic salary £45k OTE £75k Hours: Monday to Friday, 8.30am to 5.00pm Why Join? My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff. They pride ourselves on our attention to detail and delivery of a thorough, reliable high-quality service. The Opportunity Reporting to the Head of Sales & Marketing, they are looking for an ambitious Business Development Manager to join their expanding sales team and drive their growth even further. Your primary focus will be to build a solid pipeline of new business, establishing strong relationships with prospective clients, assisting our continued expansion. What You’ll Be Doing • Prospecting & Business Development: Spend two days a week identifying and targeting new business opportunities, • Appointments & Leads: Book a set number of qualified appointments each week, with a focus on specific geographic areas, • Lead Management: In addition to individual prospecting efforts, the company generated a significant number of inbound leads last year (circa £2.5m per BDM) which you would need to qualify and book, • Customer Site Visits: Travel to customer locations to attend meetings, survey buildings, and provide tailored quotes for cleaning services, • Negotiation & Objection Handling: Navigate objections and negotiate pricing effectively, • Relationship Building: Build lasting business relationships, managing the sales process from lead to close, • Market Insight: Stay up to date with industry trends, competitor activities, and emerging opportunities, • Collaboration: Work closely with our operations team to ensure smooth contract transitions and successful mobilisation, • Sales Maximisation: Undertake other tasks to optimise sales revenue and achieve targets. About you They are looking for an experienced Business Development Manager (preferably in the cleaning/FM sector) who thrives on challenge and enjoys the satisfaction of closing high-value deals. You will have strong communication skills, both written and verbal, Self-drive and tenacity to pursue new opportunities and possess an ability to work well as part of a team What You’ll Need • A solid background in direct sales (experience in cleaning or similar industries is a plus), • Experience of selling a service (preferably in the cleaning/FM industry), • Proven success selling contracts valued at £1.5m+ annually (80% inbound leads), • A proven track record in prospecting and closing deals, • Experience in the education or medical sectors would be an advantage, but not essential, • A valid UK driver’s license, • The right to work in the UK and satisfactory references What they can offer you Flexibility in work hours and location (average of 1 day in the office, 4 days working from home/out in the field) Company vehicle or mileage allowance iPad, laptop and Company mobile phone Competitive salary with an attractive commission structure Up to 27 days’ annual leave (depending on length of service) NEST pension scheme Opportunities for training, professional development and career progression Quarterly employee recognition awards A friendly and inclusive working culture Regular team events and employee perks Free parking and refreshments when in the office An inclusive, equal opportunities workplace where diversity is valued and everyone is welcome Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Lead, shape, and elevate the customer experien

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

Customer Experience & Journey Management. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance. Customer satisfaction (CSAT, NPS).

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Trade Mastermind University Headquarters in Peterborough – the world's first dedicated university for trades – featuring a 300‑person eve

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This is a unique opportunity to influence customer experience at a board level within a successful business. This high-impact role requires a proven track record in customer

Our Consumer Segment Function is growing and we're looking for a Head of Customer Segment to lead one of our priority customer growth segments. Absolute passion for making a difference to our customers with experience of driving customer led transformation through an organisation. Head of Customer (

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. An attractive salary ranging from £60,000 to £70,000 is offered, alongside the opportunity to shape an exceptional customer journey. This permanent full-time role involves overseeing custo

Lincolnshire Co-op is seeking a Head of Talent to redefine the employee experience for nearly 3,000 colleagues in Greater Lincolnshire. With 34 days of annual leave and a pension scheme with up to 12% employer contribution, the ideal candidate will have experience in multi-site leadership developmen

This is a fantastic opportunity for a Head of Production to work with big-name brands and some of the country’s most influential creative agencies. Experience managing a similarly sized team of operators is strongly preferred. Existing knowledge of large format print machinery and file prep is str

We are seeking an exceptional Head of Customer Experience to join our senior leadership team, reporting to the Director of Communities & Customer Service. You will lead the organisation’s customer function across Contact Centre operations, customer engagement and complaints, feedback and insight,

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. Interest in h

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

You’ve led talent, learning or experience functions in a multi‑site or customer‑facing environment. You’ll be working closely with our Executive team, People colleagues and leaders across the Society to make sure people experience is part of how we run our Society — not something that sits

Excellent team management and leadership skills with experience of managing a department of at least circa 30 staff. Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures. Lead the team

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

The Little Gym is seeking a Head of Sales & Hospitality in Durham. In this role, you will manage the inquiry-to-enrollment journey, ensuring an exceptional member experience.

Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent basis, based in Suffolk. As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned wit

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. This senior rol

About the role: The Head of Customer Success will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade, supporting our Managing Director. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically chang

What You Will Do Customer Value Management Own the full CVM strategy, including activation, retention, cross‑sell, upsell, and lifecycle optimisation Develop and execute personalised customer journeys and targeted communication plans Increase customer engagement through data‑driven segmentation

How to make an impact Leadership & People Management Lead, coach, and develop Customer Success managers and team leads Build a strong leadership layer with clear accountability and ownership Set clear expectations, objectives, and performance standards across the function Own workforce planning, rec

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. The main duties of these posts will include general cleaning duties and any other duties which come under the remit of the posts. An SVQ Cleaning Level 1 or

Argyll and Bute Council recognise the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. The Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013, as amended, applies to the post. We would love to welcome a Cleaner

No chasing clients – steady stream of jobs through the app. Unity is advertising this opportunity on behalf of our client. Are you an experienced cleaner looking for flexible work that fits around your life?.

Previous experience preferred but not essential as full training is provided. If you are interested in this position and want to become part of our amazing team, please send your cv/contact details.

SBFM is one of the UK’s leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide. Experience is preferred but not essential as we will invest in your training and development, while giving access to education opportunities for your

At Popeyes everyone counts, it’s one of our values and something that sits at the core of who we are. Are you ready to bring energy, serve up smiles, and be part of something exciting? At Popeyes, we’re all about flavour, fun, and southern hospitality—and we’re looking for Team Members to