Head of customer experience jobs in Hornchurch - Page 2Crear alertas

It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. You will lead the full customer experience function, managing a team of. Customer Experience here is far broader than “support”.

Head of Marketing Strategy & Customer Experience – International. As Head of Marketing Strategy & Customer Experience, you’ll play a pivotal role in transforming how the business engages its clients and markets internationally. Background in customer experience, market insight, go‑to‑market

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. This high impact role

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

A leading arts organization in the East Midlands is seeking a Head of Customer Experience & Operations. This role involves shaping visitor experiences and driving commercial growth. The ideal candidate will lead operational efforts, oversee front-of-house activities, and implement strategies for fin

The work genuinely changes lives, and customer experience sits at the heart of everything they do. Creating a calm, empathetic, customer-first culture, even at scale. Owning hiring, onboarding, training and ongoing development of the team.

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. The Customer team devel

Working knowledge of IT systems including Microsoft Office or Google Suite, databases and virtual communication platforms. Responsible for managing all aspects of client services to ensure a consistently high‑quality person‑centred care experience. Oversee the management of medication for each c

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

Customer Executive Sponsorship: act as the final point of escalation and strategic partner for the largest EMEA customers, navigating complex negotiations and C-level relationships. Senior Leadership: significant experience in B2B SaaS at a senior management level, with extensive experience managing

Responsibilities include managing daily operations, ensuring compliance with safety processes, and delivering exceptional customer experiences. A leading supermarket chain in Dacorum is seeking a passionate Lead Food Manager to oversee the grocery shop floor and lead a team of food managers. The ide

A leading healthcare organization in the UK is seeking an experienced professional to enhance employee experience through human-centered design. The ideal candidate will have extensive innovation and service design experience, leveraging insights to create intuitive solutions. The role offers variou

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. The role requires strong event management skills, extensive experience in public-facing programs, and the ability to manage complex teams and partne

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. Maintain strict

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. The position offers a competitive salary and attractive benefits including performance bonuses and generous leave. This role involves managing teams, driving oper

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. You will set the direction for how customers experience PayPlan at every touchpoint – across digital journe

A leading hospitality brand is seeking a Head of Customer Value to shape loyalty and CRM programmes. The ideal candidate will have 8-10 years of experience in customer value management and CRM, coupled with excellent leadership skills. This role requires managing strategies for customer acquisition

A leading cosmetics company seeks a Head of Retail UK&I to shape retail strategy across its brands. This pivotal role involves delivering exceptional commercial performance, driving retail excellence, and collaborating with various teams to foster a customer-centric approach. The ideal candidate wil

A luxury care home in the UK is seeking a Head of Hospitality to join their team. This full-time position includes a salary of £45,000 per annum, along with benefits like additional leave, a cycle to work scheme, and staff recognition programs. Applicants should have prior hospitality experience an

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. The role involves driving retention and expansion, mentoring a high-per

A leading charity based in Greater London is seeking a Head of Individual Giving and Supporter Engagement to lead a collaborative team in expanding its community of supporters. The role offers a competitive salary, flexible working, and rich employee benefits.

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

We’re a collaborative partnership with over 125 years of experience, with offices worldwide, and a focus on delivering client-centric property advice. Partner, Head Partner, of CDD, EDD and Customer Screening. We are seeking an experienced and commercially minded senior leader to take on the role

A leading hospitality company is seeking an experienced operations leader to oversee guest experiences and manage the hospitality team at Chelsea FC.

We're looking for a proactive, strategic and people-centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public-facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued. You will bring professiona

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading technology firm in Greater London is seeking a Head of Customer Growth to drive revenue from existing clients. Candidates should have solid experience in account management and proven upsell capabilities. The position includes responsibilities in revenue generation, strategic upselling, an

It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. You will lead the full customer experience function, managing a team of. Customer Experience here is far broader than “support”.

A high-growth subscription business in London seeks a Head of Customer Success. The ideal candidate will have over 5 years of experience in a senior Customer Success position within a SaaS environment. In this role, you will own Gross Revenue Retention metrics, lead a Customer Success team, and driv

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. Each year, our software is used globally to conduct hundreds

Candidates should have significant experience in product governance within the UK banking sector, particularly around Consumer Duty and product risk. The position also offers competitive salary, hybrid working options, and various benefits.

Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. Strong experience in Senior Product Management focused on digital custo

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A leading financial services company in the United Kingdom seeks a Senior Product Manager/Head of Product to enhance customer sales journeys. You will own the product strategy, lead cross-functional teams, and ensure the integration of systems for seamless experiences. This role significantly impact

Role Overview: As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (CVM) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previo

A leading global real estate firm is seeking a Hospitality Lead to maintain operational excellence across several high-profile events in London. You will deliver world-class guest experiences while leading and developing hospitality teams. The role demands exceptional communication, customer-centric

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

Strong customer‑centric mindset, with a track record of improving customer journeys and operational performance. At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible

The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, and championing customer feedback to enh

A leading home care provider is looking for a dedicated professional to manage client services, ensuring a high-quality, person-centred care experience. The ideal candidate will have substantial care experience, strong leadership skills, and a Level 4 Diploma in Leadership for Health and Social Care

A digital services firm in the UK is seeking a Head of Experience Design to lead the development of a team focused on public sector projects. Candidates should have substantial experience in digital transformation and proven leadership skills to manage high-performing teams. The role involves engagi

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. From engineering to customer experience, AI capabilities are becomi